WHAT’S ON IN THE COMMUNITY

Next date: Saturday 11 February 2023, 9:30am – 12 noon, Horam Village Hall, A267, Horam TN21 0JE.

Second Saturday every month, same time: We hope to see you! Help us preserve our environment and dent our throw-away culture. Everyone is welcome and all services are free, but donations are welcome. Yummy home-baked cakes and refreshments while you wait! https://www.facebook.com/RepairCafeTN21

On most occasions we will be able to repair: Computers ~ Electrical items ~ Cycles ~ Minor mechanical problems ~ Furniture ~ ~ Musical instruments ~ Small Sewing repairs

Heathfield Repair Café is generously funded by Heathfield & Waldron Parish Council, Wealden District Council and Co-op Horam.

New Telephone Arrangements At Our Surgery

We are absolutely committed to helping our patients get the care and support you need, as quickly and as easily as possible.Having taken on board patient and staff feedback, we are delighted to announce that will have launched a new telephone system.

The new system is far more user friendly and we hope that it will improve your experience of telephoning the surgery. We have moved to one universal phone number for all of our sites - 01825 732 333.This is the current Buxted phone line but will become the number for all of our sites, and our East Hoathly and Manor Oak phone lines will cease to be active from the end of March. Having one phone line will mean that there will be an increased number of people able to take calls and support patients to get advice and book appointments when needed.

Our branch opening times will also be aligning within the next few weeks so all are open from 8am to 6.30pm. This will be a change for those patients who have previously called the Manor Oak line and have waited until 8.30am for these to open each morning.

On a trial basis we will be increasing the number of calls which are able to be queued at any one time to 70 (up from 40). If you are between caller 20 and 70, the system will offer you a call back facility to save you from waiting on the phone. The call back system will be in operation from 8am until 11.30am each day and then again 2pm to 3.30pm. These times will be subject to review so that we can test and assess how the system is working.

It is important we get this right and we will be offering patients the opportunity to provide feedback on the new phone system in early April so that we can tweak things if we need to. If the system obviously requires significant adjustment before April we will look to implement any changes before then. Contacting our team by phone is only one way to reach us and we have also recently started to use an online E-hub appointments option for patients. We will provide further news on this including how to access the E-hub shortly.

Buxted, East Hoathly and Horam Patient Group

Tree Surgery Hedge Cutting Hedge Laying

Tel 01435 868836

Mobile 07885 950755

Company Established 25 yrs. Fully Insured. NCH ARB Approved - ARB Approved N.C.T.P Certified

We are very lucky to have such an amazing charity locally that cares for our wildlife. WRAS are always grateful for donations of towels, pillow slips, blankets and cat food. These items can be left at: Unit 8, The Shaw Barn, Whitesmith, BN8 6JD.

Why not visit their charity shop in Eastbourne? 01323 643111. Any animal in trouble call 0781 50 78234, for anything else call 01825 873003.