Standard Repair Time Guide
This Standard Repair Time (SRT) Guide is the official reference for all warranty payout calculations. Each listed repair time represents the expected hours for a qualified technician to complete the task — including initial diagnosis, the repair itself, and post-repair functional testing. Times are flat-rate and are not adjusted based on actual clock time taken.
What Is Included in Every Repair Time
Initial Diagnosis
Fault identification and root cause analysis.
Post-Repair Testing
Functional verification and quality check after repair.
Key Reminder for Dealers
Repair Execution
Parts removal, replacement or repair, and installation.
Documentation Recording repair details and submitting the warranty claim.
All SRT times include troubleshooting and post-repair testing. Do not add separate diagnostic time unless a specific diagnostic SRT code is listed for that repair or pre-approval has been granted. Repairs not listed in this guide will be reviewed on a case-by-case basis and must be submitted with supporting documentation for assessment by the Warranty Department. Product Group 1
Product Group 2
Tip Trailers
Use Wagon times for any job not listed below.
Safety Note: Ensure sprayers are flushed and clean of all hazardous chemicals before carrying out any work. Wear appropriate safety gear at all times.
Product Group 4
Bale Feeders
Repair
Attachments
Times
Time Calculation Notes & Guidelines
The following rules govern how Standard Repair Times are applied to warranty claims. All dealers must adhere to these rules to ensure claims are processed without delay or rejection.
Core Calculation Rules
• Flat Rate Claim the listed SRT regardless of actual time taken. No adjustments for faster or slower completion.
• Troubleshooting Troubleshooting allowance can be added to a claim when applicable.
• Testing Incl. Post-repair functional testing and verification is included in all listed SRT values. Do not claim it separately.
• Parts & Labour SRT values cover labour only. Approved parts may be claimed at dealer cost on the warranty claim form.
• Travel / Transport Travel time is not included and is not covered under warranty. Transport of machinery is also not covered.
Claim Submission Deadline
30-Day Rule
All warranty claims must be submitted within 30 calendar days of repair completion. Claims submitted after this period will be rejected unless a written extension has been granted by the Warranty Department prior to the deadline.
Reference
Pre-Submission Warranty Checklist
Complete the following checklist before submitting any warranty claim to ensure prompt processing.
Checklist Item
Requirement
Warranty Claim form completed in full forms available at hustlerequipment.com/warranty Mandatory
Pictures of failure submitted with form Mandatory
Correct SRT hours from current guide applied to the claim Mandatory
Pre-approval submitted (for repairs requiring pre-approval)
Machine's Maintenance Schedule / Records
Sublet repair invoice (if third-party work was involved)
If Applicable
If Requested
If Applicable
Reference
Warranty Payout Rates
Standard warranty labour payout rates per hour for authorised dealers, effective as of the date of this guide. Rates are based on the dealer's geographical region and are subject to annual review.
Region / Country
New Zealand
Australia
United States of America
Canada
South Africa
United Kingdom
Europe
Support
Warranty Department Contact Information
Warranty Helpdesk
NZ 0800 487 853
AU 1800 750 428
NA 612-351-4885
UK 07971 381794
EU 080510 1202
Email Support
warranty@hustlerequipment.com
Support Hours
Monday — Friday 7:00 AM – 5:00 PM (GMT +13) Effective: August 2026 HUSTLER® Equipment — Warranty Division | Dealer Reference
$125 NZD
$125 AUD
$90 USD
R120 ZAR
£68 GBP
€72 EUR