Talent Management 2014, Conference Delegate Book

D ELEGAT E

BOO K

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To find out more about how we can help you multiply the power and productivity of your people, visit our website now at www.talent2.com talent2.com

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CONTENTS

HOST’S WELCOME CONFERENCE AGENDA SPEAKERS SPONSORS

3 4 10 22

TALENT MANAGEMENT 2014 I 1

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2014 is the year to review your talent acquisition strategies.

Examining how to attract both active and passive talent in Asia.

The war for talent continues to be high on the agenda across Asia, not only are organisations competing to find the best recruits, they are actively working on attraction strategies, investing in developing their employer brand and articulating what their organisation has to offer.

Simon Bradberry, Resource Solutions Managing Director for APAC, predicts that there will be a big shift in talent acquisition strategies in Asia over the next 12 months as organisations try to better target their offering as an employer to the needs of both active and passive candidates. The findings of the latest Resource Solutions Asia Talent Insight survey revealed that:

• Just 17% of participants were passive candidates when looking for their current role, yet 82% will look for a new job within the next 12 months

• 99.5% of respondents use the internet to research a potential employer, but only 43% have ever used social media to actually look for a role

• 99% say they would consider a new job opportunity if recommended to them by a friend or colleague, and

• Over 80% say if they were to have a negative recruitment experience it would influence future buying decisions with that organisation’s product or service

The Resource Solutions Asia Talent Insight survey looks at the behaviours, motivations and needs around recruitment from a candidate perspective. Combine these results with the Resource Solutions 20 Questions survey, completed by HR and procurement professionals in Asia in 2013 and the findings become very interesting. Across Asia, the No.1 ranked recruitment priority for employers is to improve the quality of candidates hired, and yet there are a number of missed opportunities to make tangible improvements in applicant quality.

For example, if 17% of hires are from passive candidates, but 82% of survey respondents expect to consider a new role in the next year, we believe that employers should be planning on how to leverage this population. This could include what information they have readily available online for candidates such as information on career sites, social groups, career zones or YouTube videos. Candidates will continue to seek out information online about organisations as an employer, presenting and promoting this information to both active and passive groups will become a fundamental pillar in organisations’ attraction strategies this year.

Our survey shows that candidates utilise social media and online sources to research potential employers, but rely on more established methods when actually applying for jobs. Employers would therefore be wise to evaluate how they can increase and engage with their pool of passive and active candidates via online talent communities for example, whilst retaining more established sourcing methods which continue to be remarkably resilient in terms of successfully attracting talent.

Resource Solutions works in partnership with organisations to recruit the best talent. We understand the recruitment market place in Asia and utilise this insight to deliver operational recruitment best practice. We combine on-site teams of specialist recruiters and technology solutions that become an embedded part of our clients’ HR teams, enabling them to focus on strategic initiatives related to resourcing and other aspects of HR. www.resourcesolutions.com

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WHAT DOES TALENT MANAGEMENT MEAN TO YOU? One of the biggest things I have learned about the true meaning of talent management is that being effective in this field is not simply about attracting, retaining, inspiring and strengthening your workforce.

the opportunity to do all this, then I assure you that what you will hear at Talent Management 2014 over the next couple of days will be highly useful.

Of course, these things are 100% necessary – after all, it’s the slogan for this annual conference you’re all attending! – but in order to make a real impact to the employees, and thus your overall business, HR professionals need to peel back the layers about what these actions really mean in a talent management context. How can you take those words, or that slogan, and apply them in a truly strategic way?

If it’s your CEO who lacks awareness on the value of HR, make sure you take some notes today – but if it’s you who’s treated to a business awakening, then I promise you’ll leave here with a much deeper understanding of how your skill set can be applied in a more strategic fashion.

When HR professionals speak up about “having a seat at the table”, how many do you think actually understand the way the business defines HR, and how HR can meet the needs of the business?

Across all levels of an organisation, there’s a need for HR to have a presence. HR leaders therefore – in order to really be strategic and create effective talent management – need to understand the other business critical functions they want to be taken as seriously as.

The HR professional tasked with managing talent no doubt has a difficult job – particularly as Singapore goes through a number of regulatory workforce changes – but this is why all our speakers have volunteered their time and expertise to help you move forward.

I truly hope Talent Management 2014 helps you answer a few questions and envisions a more strategic future for you and your career.

This means having an understanding of finance, compliance, operations and marketing, and how HR’s collaboration with these functions can help the business achieve its goals.

It also means not coming up with various talent programmes, or succession programmes, and then simply waiting for things to happen.

For your talent strategies to be successful and taken seriously, HR needs to provide a solid business case which clearly shows, in a qualitative format, how it will have an impact on these business critical functions.

When you can provide this and show a ROI, then you’ll have the C-suite’s ears pricking up.

If you’re in a position where you feel like you haven’t been given

Rebecca Lewis Editor, Human Resources rebeccal@humanresourcesonline.net

TALENT MANAGEMENT 2014 I 3

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AGENDA 8.00 8.50 9.00

CONFERENCE AGENDA 18 MARCH 2014 I DAY 1 Registration Chairman’s opening address INSIDE ASIA’S TALENT MANAGEMENT Talent experts intel: Navigating the Asian talent landscape • An overview of the current Asian talent landscape.

• What are the key challenges we faced in 2013 and how have organisations successfully overcome the challenges?

• How to innovate and adapt to stay ahead of competitors.

Cliff Taylor, vice president of HR APAC, Mead Johnson Nutrition; Syed Ali Abbas, chief human resources officer, Pacnet; Shahrukh Marfatia, vice president of HR global commercial downstream, Shell Eastern Petroleum; Lennard Boogaard, vice president of HR SEAA, Unilever.

9.45

Attracting, retaining, developing and engaging talent in Asia • Importance of aligning talent management to business strategy.

• Building a sustainable approach to talent management in Unilever.

Lennard Boogaard, vice president of HR SEAA, Unilever.

10.15 10.45

• Closing talent gaps through accelerating talent readiness.

Morning break Ask the CEOs: Transforming HR into a true business partner Morten Damgaard, chief executive officer, SEA, Agility Logistics; Richard Owens, executive vice president of customer solutions and innovation, DHL Asia Pacific; Edmund Kwok, chief executive officer, National Kidney Foundation; Philip Brett, president South and SEA, TBWA Group.

11.30

Talent management that’s just right for you • Building a business-centric differentiated talent strategy – five questions to consider.

• Learning from “best practice” organisations.

• What’s the one fundamental mistaken assumption that may be undermining your talent management efforts?

Mira Gajraj Mohan, regional practice director of talent management and organisational alignment APAC, Towers Watson.

12.00

Building a successful and sustainable talent management programme • Shell’s talent management model. • Why the model is successful and how it has become a real competitive advantage for the organisation.

Shahrukh Marfatia, vice-president of HR global commercial downstream, Shell Eastern Petroleum.

12.40

Lunch

13.40

DEVELOPING TALENT FOR GROWTH AND INNOVATION Leading the pack: Developing talent for the service industry • Building a learning strategy at DFS that supports high annual growth and a new global vision for service excellence.

• Delivering training for peak demand – training 1000+ new hires in 30 days while maintaining service standards.

• Capturing business insights on service excellence from the field – developing user-generated content from 9,000 employees.

Susan Lansing, vice president of global learning and development, DFS Group.

14.05

Fujitsu and Resource Solutions present life in an RPO partnership – from concept to delivery • Why did Fujitsu decide to outsource?

• The thought process behind solution design and implementation.

• Benefits they have realised so far since implementing an RPO. Amor C. Villalon, regional vice president of HR, Fujitsu Asia; Simon Bradberry, managing director APAC, Resource Solutions.

14.35

Panel discussion: Determining talent needs and creating a focused development programme that aligns with business needs • Key insights on L&D trends across Asia.

• Learning/cases on how focused career plans and development strategies help to increase the organisation’s talent bench strength.

Christine Rumble, vice president of learning and talent development APAC, Accor; Susan Lansing, vice president of global learning and development, DFS Group; Nora Abd Manaf, group chief human capital officer, Maybank.

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Successful organisations have a deep understanding of their employees and their evolving needs. They use that information to drive the practice of workforce segmentation and the creation of meaningful employee value propositions that align with talent management strategy.

By starting with a deep understanding of your business issues combined with extensive employee research, we can bring practical insights into how your workforce can best be managed. We then partner with you to create the culture and programs that will best engage and motivate talent in your organization.

Our capabilities include: • • • • • •

Workforce analytics and planning Competency architecture and management Leadership and manager effectiveness Performance management Succession management Career management

To learn more about transforming the way you manage talent to drive business performance, please call + 65 6880 5688 or email jell.espinosa@towerswatson.com Towers Watson. A global company with a singular focus on our clients.

ASIA-PACIFIC • Australia • China • Hong Kong • India • Indonesia • Japan • Malaysia • Philippines • Singapore • South Korea • Taiwan • Thailand • Vietnam

towerswatson.com

AGENDA 15.05

CONFERENCE AGENDA 18 MARCH 2014 I DAY 1 PREPARING A PIPELINE OF TOMORROW’S LEADERS Preparing the next generation of local talent for future leadership roles • Overcoming the shortage of world-class leadership talent in Asia.

Syed Ali Abbas, chief human resources officer, Pacnet.

15.30 15.55

• How can you develop your own local leaders?

Afternoon refreshments Building a robust and healthy pipeline of visionary leaders • The case for change: Why did NXP Semiconductors start the business foundation programme?

• Design, lessons learned and key success factors of the programme.

Renee van der Burg, vice president of HR operations, NXP Semiconductors.

16.20

Panel discussion: Removing succession roadblocks to get ahead of the curve • What roadblocks are most organisations guilty of?

• Key components of building a sustainable succession planning strategy and talent growth plan.

• Can the same principles be applied to smaller businesses?

Alex Kershaw, director – head of HR, Singapore, Philippines and Indonesia, American Express; Marcus Yap, senior consultant, DDI Singapore; Renee van der Burg, vice president of HR operations, NXP Semiconductors.

16.50

TECHNOLOGY AND TALENT MANAGEMENT Panel discussion: Using HR technology to connect your business imperatives with talent management • Using technology to scale your operations.

• Engaging your workforce with mobile and social.

• Leveraging on analytics to make informed decisions.

Susan Chen, regional talent management director, AIG; Heather Matla, head of talent acquisition APAC, NBCUniversal.

Moderator: Karen Cariss, chief executive officer, PageUp People.

17.20 17.25

8.00 8.50

9.00

Closing remarks End of day one CONFERENCE AGENDA 19 MARCH 2014 I DAY 2 Registration Chairman’s opening address THE TALENT MARKETPLACE Let’s talk: Has Singapore’s ongoing effort to tighten foreign labour inflow affected the way organisations can attract the best talent?

Alex Kershaw, director – head of HR, Singapore, Philippines and Indonesia, American Express; Srikanth Chandrashekhar, HR director of APAC SSO and operations, Bombardier Transportation.

9.30

Transforming organisations for growth – going beyond talent • Overview of Mondel z International’s talent management strategy.

• Looking beyond capability development and transforming organisations holistically for growth.

• Insights on how to set up your organisation for sustained and strategic growth.

Atul Khosla, vice president of HR APAC, Mondel z International.

10.00

ASSESS, HIRE AND DEVELOP THE BEST Internal market hiring – enriching the processes of internal mobility • Setting up coherence between internal mobility and the in-house leadership model.

• Considering your in-house candidates on the same level as external candidates.

Jérôme de Grandmaison, vice president of HR APAC, Alstom Group.

• Making sure your internal market is your priority.

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The hottest market for talent is Southeast Asia.

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AGENDA 10.30 11.00

CONFERENCE AGENDA 19 MARCH 2014 I DAY 2 Morning refreshment How do we hire? The secrets to recruitment excellence Kathy Tingate, global head of HR for forex, rates and commodities, ANZ; Gary Lai, managing director, Charterhouse; Mike See, regional talent lead Asia, IDEO; Toyohiro Matsuda, head of office for HR, Mitsubishi Corporation.

11.40

Hiring the right talent for the right position – a RHQ perspective • Analysing the human resources development value – how should you be viewing your regional and global potential candidates?

• Viewing regional recruitment as a part of global recruitment.

• Knowledge management: Lessons learned from the past.

Toyohiro Matsuda, head of office for HR, Mitsubishi Corporation.

12.10

Lunch

13.25

EMBRACING DIVERSITY Panel discussion: Gaining a competitive edge with a diverse workforce • Getting diversity right.

• Engaging the skills of the silver workforce to enhance business performance.

• Changing your company’s EVP to attract and satisfy Generation Y. Jenny Ooi, senior director of HR, Malaysia, Thailand and Vietnam, Agilent Technologies; Susan Chen, regional talent management director, AIG; Eugene Lam, vice president of HR applied global service and APAC, Applied Materials.

13.55

CULTIVATING LOYALTY AND EMPLOYEE ENGAGEMENT Driving the brand through engaged employees • Aligning team members with the company’s strategy and brand essence.

• Developing skills to drive passion in the business.

• Rewarding employees to succeed and develop.

Greg Morley, vice president of HR, APAC, Hasbro.

14.25

Driving business outcomes through cultural change • Linking employee engagement to workplace culture.

• Leveraging engagement and culture to drive business outcomes.

• Utilising metrics to drive cultural change.

Dr Artie Gindidis, principal – HR advisory, Talent2.

14.55 15.15

Afternoon refreshment Delivering long-term business growth through engaged employees • How can we build engagement while focusing on business growth?

• Where does Generation Y fit in?

• How does branding help in keeping the momentum going?

Jenny Ooi, senior director of HR, Malaysia, Thailand and Vietnam, Agilent Technologies.

15.45

Panel discussion: Earning your employee’s long-term loyalty • Success stories of turning employees into true brand advocates.

• What key areas do you really need to focus on to become an employer of choice?

Andrew J. Calvert, regional director and solution architect, AchieveGlobal; Greg Morley, vice president of HR APAC, Hasbro; Cliff Taylor, vice president of HR APAC, Mead Johnson Nutrition; Atul Khosla, vice president of HR APAC, Mondel z International.

16.25 16.35 16.40

Prize giving presentation Closing remarks End of day two

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SPEAKERS Christine Rumble Vice president of learning and talent development APAC, Accor Christine Rumble has been a member of the Accor family for more than 20 years and has worked in 12 hotels, two regional and three corporate offices over that time. Her achievements have been recognised by Tourism Training Australia with a National Tourism Legend Award in 2009, and by Accor with a Silver Bernache for Innovation in 2010.

Having a Bachelor of Applied Science in recreation, Rumble commenced her hotel adventure in Australia as an activities manager for a beachside resort. In 2005, Rumble represented Accor as the hotel manager at Club Med Lindeman Island and then in 2006 was the opening general manager of Ibis Wollongong.

Her passion has always been in developing talent, so the move into HR was a natural progression. She has previously held the roles of regional learning and development manager for Queensland, regional human resource manager for NSW, national director of learning and development for Australia and director of Académie Accor Asia Pacific.

Jenny Ooi Senior HR director, Malaysia, Thailand and Vietnam Agilent Technologies Jenny Ooi is the senior HR director of Agilent Technologies for Malaysia, Thailand and Vietnam.

She is also the senior business HR director supporting a large division with teams worldwide, specifically in the US, Germany, China, Japan, India, Singapore and Malaysia.

A graduate of the Royal Chartered Institute of Management Accountants (UK), Ooi brings 20 years of diverse working experience in the fields of finance, supply chain, business development and HR. Recently, Agilent Malaysia won all the top awards for Employer of Choice from AON Hewitt, Malaysian Institute of Human Resource Management, Human Resource Development Fund, Human Resources Excellence Award and HR Team Excellence Award.

On a personal note Ooi was also recognised as the Grand Gold Award winner – HR Leader of the Year by MIHRM, and HR Professional of the Year by Human Resources magazine.

Ooi leads her dynamic team in building organisational capabilities that deliver on business strategies – making Agilent a premier test and measurement company.

Andrew J. Calvert Regional director and solution architect AchieveGlobal Andrew Calvert is the regional director and solution architect of the AchieveGlobal Singapore and Asia operations. Calvert oversees day to day operations in sales in Singapore and has responsibility for logistics and sales support regionally. He also leads the Asia measurement and assessment practice. This includes partnering a variety of organisations, including AT&T, Bank of Tokyo-Mitsubishi, Credit Suisse, Exxon Mobil, Keppel Shipyards, Mettler Toledo, NTUC (Ong Teng Cheong Institute), Roche Pharmaceutical, SIA and UBS. Calvert has almost 20 years of customer service, leadership, sales and training experience spanning Hong Kong, Singapore and the US. In his role with AchieveGlobal, Calvert has facilitated a variety of local and regionally focused programmes with mid to senior-level executives covering a wide range of business areas, from the mapping and development of customer experiences to major change initiatives and deploying organisation-wide innovation programmes.

Before joining AchieveGlobal, Calvert was general manager at RR Donnelley Financial in Palo Alto, California and a strategic change manager in Chicago, Illinois.

Morten Damgaard Chief executive officer, Southeast Asia Agility Logistics Morten Damgaard is the CEO for Agility Logistics in Southeast Asia where he is responsible for managing Agility’s portfolio of businesses and driving its performance. He has been with Agility since 2009 and is based in Singapore.

He has more than 20 years of experience in the logistics and transportation industry, including in Asia, where a significant amount of time has been spent in Greater China.

At Agility, before entering his current role, he was the senior vice-president of sales and marketing, Asia Pacific, driving the sales performance in the region.

Before this he held various senior positions at a country, area and regional level, managing P&L’s and strategic and general sales.

He studied in Denmark as well as management and industry courses at Columbia and Ohio State University.

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SPEAKERS Susan Chen Regional talent management director AIG Susan Chen holds a Master’s degree in international ERM and HRM from the London School of Economics and is completing her PhD in management from the University of Stavanger, Norway.

She has more than 10 years of global HR experience, developed through various roles in training and development, recruitment and employee branding, OD, HR business partnering, as well as talent management.

With global experience from Taiwan, New Zealand, UK, Norway and Singapore, she couples her international HR experience with a keen interest in HR research.

She has various academic publications on organisational behaviour and knowledge management, and has presented in various academic and industry conferences. Her current role at AIG Asia Pacific focuses on engagement and retention of talent across Asia Pacific, as well as executive development and management.

Alex Kershaw Director – head of HR Singapore, Philippines and Indonesia American Express Alex Kershaw has been director – head of HR for Singapore since July 2012, and has recently added the Philippines and Indonesia to her market portfolio. In her role, she sits on the Singapore Country Executive Team, and is responsible for leading the Singapore HR team to drive a dynamic, growth-focused human capital agenda for these markets.

Before joining Amex, she fulfilled a number of senior HR business partnering, organisation development and head of HR roles, across diverse industry sectors in the UK and most recently in the Middle East. She has previously held roles with Westfield Shopping Towns where she sat as part of the UK board, Sabre Holdings and Orange Telecommunications. She has partnered with organisations through significant change and transformation agendas.

She has an MSc in occupational psychology and is member of the CIPD.

Jérôme de Grandmaison Vice president of HR Asia Pacific Alstom Group Jérôme de Grandmaison is vice-president of human resources for Alstom Group Asia Pacific, a company with 92,847 employees worldwide and a turnover of $21 billion.

Drawing on more than 15 years of experience as a human resources professional based all over Europe, he is responsible for setting up the regional human resources for the East Asia Pacific operations in Singapore, with the deployment of a ONE HR organisation that has a regional and country focus.

He started his career as a lawyer at Arthur Andersen International before occupying various positions in human resources at Tembec Saint Gaudens, Motorola Semiconductor, and Tembec Tarascon in Canada and France, respectively. He later joined Mondi Packaging in France as human resources director and was appointed managing director after two years.

In January 2008, he joined Alstom Group as vice-president of human resources for the power automation and control business and was responsible for the set up of the new business, hiring 1,000 employees across the world.

Kathy Tingate Global head of HR, FX, rates and commodities ANZ Kathy Tingate is the global head of HR, FX, rates and commodities at ANZ. In this role, she provides strategic HR support to the foreign exchange, rates and commodities businesses globally and has regional HR responsibility for global markets in Asia Pacific, Europe and America. In addition to this, she is leading a number of strategic projects across global markets, including risk culture.

Before this role, Tingate held a number of senior HR roles at ANZ across institutional, retail and group HR. She has 18 years of experience working within financial services and professional services. Her HR experience includes work force planning, remuneration, change management, leadership and talent and HR strategy development.

She holds a Bachelor of Management and Master’s of human resources/ industrial relations.

Before joining ANZ, she held a number of HR roles at Rothschild Australia and Grant Thornton in Australia.

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SPEAKERS Eugene Lam Vice president of HR applied global services and APAC Applied Materials Before joining Applied Materials, Eugene Lam was the HR VP for APAC/Japan at Hewlett-Packard. His career started with a Ministry of Defence scholarship, and upon completion of his bond he became a human capital consultant with PwC. He later transitioned to an HR leader at Accenture and then continued his HR career with IBM as the HR director for global business services across the growth markets of Latin America, CEEMEA and Asia.

Lam holds a Bachelor of Business Administration from NUS and an MBA degree in international marketing from Surrey University, UK. He is a board director for Applied Materials SEA and an EXCO member for the Singapore Armed Forces Radio Company, Audit Committee and Staff Establishment Board. He was recently appointed by Singapore’s Chief of Army to chair its HR advisory hub.

Gary Lai Managing director Charterhouse Gary Lai joined Charterhouse in the middle of 2011 and is responsible for overseeing the daily operations and building up the business in the SEA region.

He started his career at Citibank in its technology and operations division before moving to the Singapore Exchange as senior associate. He subsequently joined a well-established global recruitment firm as a banking consultant and was instrumental in starting the front office’s financial services division.

He was then given additional responsibility in managing the HR division and also spent one year in Shanghai, where he led the financial services and commerce practices.

He graduated from the University of Manchester, UK, in finance with honours.

Srikanth Chandrashekhar HR director of APAC SSO and operations Bombardier Transportation Srikanth Chandrashekhar joined Bombardier Transportation as the HR director of APAC SSO and operations in August this year.

His top priorities include regional strategies in the areas of scaling the SSO and operations organisation, establishing a staffing delivery strategy for blue and white-collar employees, implementing a global grading and total rewards delivery practice across the region, consolidating payroll delivery, establishing a robust learning delivery function and developing an effective local-plus programme aiding employee transfers in and out of Asia.

He has 13 years of international experience in HR operations, technology and transformation, including eight years with Honeywell Inc and most recently with EMC.

Marcus Yap Senior consultant DDI Singapore Marcus Yap is a senior consultant with DDI Singapore, possessing extensive experience in a range of client advisory and delivery projects. Focusing on assessment and development, he has helped many organisations across Asia with their succession management plans.

From early identification of high potentials and senior-level executive appointments, Yap has been involved in the development programmes from management associates up to senior management in local and multinational organisations across industries such as finance, technology and government agencies.

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SPEAKERS Susan Lansing Vice president of global learning and development DFS Group Susan Lansing has a record of achievement in both the public and private sectors on four continents, providing innovative leadership in learning and development. At DFS, Lansing is responsible for the creation, evolution, management and execution of learning and development-related strategies around the DFS globe, in the form of a corporate university to support talent development and the achievement of strategic business goals.

Before joining DFS, she worked as the director of corporate development at QFBA where she played a pivotal role in the creation and early development of a new business academy in the Middle East.

She was also the former director of partner development at INSEAD, as well as a senior consultant at the HEC School of Management in Paris, where her roles involved creating innovative, tailor-made programmes ensured by powerful designs, thought-leading content and original pedagogical approaches.

Her professional experience has taken her from working with an NGO in Africa to running a graphic design studio in New York City. She holds degrees from three universities and taught Fine Arts at Boston University.

Amor C. Villalon Regional vice president of HR Fujitsu Asia With a proven track record in designing innovative HR programmes to drive business performance, Amor C. Villalon works closely with senior business leaders in aligning business and people strategies through appropriate advice and intervention.

She influences and co-ordinates the development of a performance culture through the effective implementation of integrated people management strategies and plans, including performance management, talent acquisition, rewards, talent management and employee engagement.

She plays an integral role in business transformation programmes and supports the achievement of the company’s overall strategic objectives.

She is the regional VP for human resources at Fujitsu Asia. Fortune named Fujitsu as one of the “World’s Most Admired Companies in 2013”.

Richard Owens Executive vice president of customer solutions and innovation DHL Asia Pacific Based in Singapore, Richard Owens leads and drives the growth of the CSI Asia Pacific organisation serving the cross-divisional logistics needs of DHL’s premier global key account customers. He also leads the account management excellence (AME) programme, a strategic initiative that transits CSI into a best-inclass account management organisation globally.

Owens has more than 30 years of experience in the logistics industry, having assumed a myriad of leadership positions in the region. Before CSI, he was the senior vice-president for DHL Global Forwarding Asia Pacific, overseeing its marketing and sales function, the multi-national customer (MNC) programme, trade-lane development and general sales.

As head of integration for DHL’s logistics division, Owens played an instrumental role in the smooth post-merger integration between Exel and DHL Danzas Air and Ocean. Before DHL, he worked at Exel as the Asia Pacific commercial director.

Greg Morley Vice president of HR, APAC Hasbro Greg Morley is the vice-president of human resources for Asia Pacific at Hasbro, based in Hong Kong. He has more than 20 years of HR experience, including his current role at Hasbro and a variety of roles with the Walt Disney Company working in the US, France and Asia.

Before Disney, he was with GE for eight years and has an MBA and a Master’s in HR. He is passionate about the critical role played by leaders and cultures in organisations.

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SPEAKERS Rebecca Lewis Editor Human Resources As editor of Human Resources magazine, Rebecca Lewis oversees all editorial print and online content for Singapore.

In her role, she is responsible for leading thought-provoking and quality industry content for a growing senior-level HR readership, as well as strategically growing the brand’s presence and reach online, and through a growing number of industry events, conferences and awards shows.

Lewis joined Lighthouse Independent Media as editor of Human Resources in early 2012, but she is no stranger to Singapore having spent 13 years growing up here in her earlier years.

An experienced journalist and magazine editor, Lewis was previously editor of Singapore’s ANZA magazine. Before this, she spent six years working across multiple award-winning newspaper titles at APN News & Media in her home country of New Zealand.

Mike See Regional talent lead Asia IDEO Mike See is the Asia regional talent lead at IDEO, a world-leading innovation and design firm that uses a human-centred approach to help clients identify new directions and create new offerings by designing for people’s latent needs.

IDEO continually strives to apply the same innovative human-centred approach to its internal people practices.

After an eight-year stint in advertising working in account management at Batey, Y&R, and BBH on a portfolio of businesses that included Citibank, Sony, Unilever and the Singapore Tourism Board, he decided to put his greatest skill – talent management – into a different setting. He joined WPP as the group’s talent director in Singapore. At WPP, his role was to recruit senior executives across the group’s different businesses and functions.

Sabrina Zolkifi Deputy editor Human Resources Sabrina Zolkifi is deputy editor for Human Resources magazine. Having been with the publication since 2010, she is highly familiar with HR issues in both Singapore and Malaysia and takes a lead role in producing quality content for the magazine’s online and print versions.

Her work with the magazine was short-listed in 2012’s MPAS Awards and, together with the team in Singapore and Malaysia, Zolkifi continues to produce timely and thought-provoking articles for the senior HR audience.

In the past year, she has moderated several event panels and is taking a bigger role in helping the editor and events team produce numerous high quality HR events.

She is also making a name for herself as a columnist regarding HR issues, having written multiple well-received opinion pieces in the past year.

Nora Abd Manaf Group chief human capital officer Maybank Nora Abd Manaf is the group chief human capital officer at Maybank and a member of its Group EXCO. She is also chairman of the MCBA (Malayan Commercial Banks’ Association), chairman of the Human Resource Management and Development Group, council member of the Malaysian Employers Federation (MEF), as well as a member of the country’s National Labour Advisory Council.

Recently, she was nominated into the Global HR50.

A qualified chartered accountant, she possesses a post-graduate certification in human resource development from Cornell University, is a Gallup Strengths Level II Coach and a certified trainer.

Her work has taken her to multiple geographies, including Hong Kong, Indonesia, Malaysia and the UK, as well as multiple industries covering banking and finance, telecommunications, academia and semiconductor.

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SPEAKERS Cliff Taylor Vice president of HR, APAC Mead Johnson Nutrition Cliff Taylor is the vice-president of human resources for Asia Pacific at Mead Johnson Nutrition, based in Singapore.

He previously worked for Eli Lilly and Company, starting in sales, marketing and sales management, and moved into his first HR role in the UK in 1996.

Since then, he has worked in Central and Eastern Europe based in Vienna, and subsequently in the United States, and then Hong Kong from 2003-2009. In 2012, he joined Mead Johnson in his current role.

Atul Khosla Vice president of HR APAC Mondel z International Atul Khosla is vice-president of HR for Mondel z International Asia Pacific. He leads the development and implementation of HR strategies, plans and delivery models required to support business growth in dynamic and rapidly evolving multicultural markets where talent acquisition, retention and development are of critical importance to the business.

He joined the organisation in 2013 and has more than 20 years of HR experience across Asia, Europe and the US. He was previously with Novartis, where he held several senior leadership roles, including head of HR in Asia and Japan for Alcon, global head of HR for CIBA Vision, and head of HR (OTC Business) for Novartis Consumer Health in Europe, Middle East and Africa.

He has successfully led large-scale acquisitions and integrations across markets. In his most recent role, he was responsible for leading the integration of CIBA Vision, Alcon and Novartis.

Toyohiro Matsuda Head of office for HR Mitsubishi Corporation As head of the human resources management office in Asia, Toyohiro Matsuda oversees the design and implementation of regional human resources policies for Mitsubishi Corporation, including the career management and training and development of high potential non-Japanese staff working in Mitsubishi Corporation offices in Asia Pacific.

In addition, he provides HRD consulting services to Mitsubishi Corporation’s joint ventures and overseas offices, with a geographical emphasis on the Asian region, which seeks to improve its human resources systems overall.

Edmund Kwok Chief executive officer National Kidney Foundation Edmund Kwok took up the post of CEO at NKF in November 2013 after joining NKF as chief operating officer a year before. Holding a Master of Science in healthcare management, he has 33 years of experience in the transportation and healthcare industry.

Before joining NKF, he was vice-president of oncology at Parkway Group Healthcare. Other previously held positions include director of operations at the Institute of Mental Health; director of operations at The Eye Institute, NHG, and director of operations and corporate services at Tan Tock Seng Hospital.

He is passionate about patient care and always seeks the best possible outcomes. With the growing number of needy kidney patients turning to NKF, he is focused on ensuring NKF has a sustainable dialysis programme for the longterm, so no patient in Singapore is deprived of affordable, quality renal care.

While continuing to promote kidney transplantation, he is also doing more upstream to tackle the root of the problem by educating and raising awareness of kidney disease and prevention in the community, thereby reducing or retarding the progress of kidney disease. He is doing all this in partnership with a caring and compassionate community.

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SPEAKERS Heather Matla Head of talent acquisition APAC NBCUniversal As head of talent acquisition for NBCUniversal APAC, Heather Matla provides support to all of the businesses with a presence in Asia with their operational recruitment, as well as providing strategic direction to NBCUniversal’s assessment processes, talent pipeline and brand visibility in the region.

She has been based in Singapore for the past seven years, and previously held roles in both recruitment and generalist HR at Lucasfilm for more than four years. Before this, she worked for boutique technology headhunting firm, ASK Solutions.

As someone who started her career as a designer, she brings extensive experience in bridging the gap between the creative and commercial world.

Karen Cariss Chief executive officer PageUp People

Renee van der Burg Vice president of HR operations NXP Semiconductors Renee van der Burg is a globally experienced HR manager in the high-tech and semiconductor field, with more than 25 years of experience at Royal Philips Electronics and NXP Semiconductors.

After spending her basic career foundation in recruitment, operational HRM, restructuring, change management and labour consultation, she moved into more global HR business partner roles, honing her competences in areas such as employee and management development, employee engagement, talent management, executive coaching, team development and organisational design.

In early 2000, she successfully set up the first European-wide shared service centre for HR in recruitment at Philips. At the birth of NXP Semiconductors in 2006, she designed the new company’s recruitment organisation and co-designed the NXP employer brand.

Currently, she is responsible for HRM in NXP Operations, with an employee base of more than 17,000 people, covering internal and external manufacturing, quality, procurement, supply chain management, IT and real estate and facilities management for all of NXP.

Karen Cariss is one of the founders of the award-winning global talent management software provider, PageUp People.

A key driving force behind the company’s success, she sets its strategic direction as well as ensures synergies across all its divisions. She has been lauded as one of the HR technology industry’s exceptional entrepreneurs, having raised $10 million in growth equity for her company in 2012.

Her extreme passion for the company is evident in her work and attitude, which has been publicly acknowledged by being listed as 28th on BRW’s Top 50 Female Entrepreneurs in June 2006 and winning the Ernst and Young, “Young Entrepreneur of the Year” for 2008, and the Victorian Telstra Women’s Business Award in 2009. She is formally qualified with a Bachelor of Applied Science and Honours in science.

Born in Australia, she resides in Singapore with her family.

Syed Ali Abbas Chief human resources officer Pacnet Based in Singapore, Syed Ali Abbas is responsible for managing Pacnet’s HR function globally. His role is to maintain the highest standards for attracting, retaining and developing talented professionals across Pacnet’s worldwide operations; as well as drive focus in HR in supporting the business strategy, organisation development and transformation.

He has more than 14 years of HR experience. He joined Pacnet from AT&T where he worked in various capacities for more than 11 years, most recently as executive director of HR for the Asia Pacific region.

Before AT&T, he worked in the HR team for KPMG’s consulting arm in India. He holds a BA (honours) from Delhi University and a postgraduate diploma in business analysis from Lancaster University. He is a certified HR Management Professional, a member of the Society for Human Resource Management and a member of the National HRD Network of India.

Simon Bradberry Managing director APAC Resource Solutions

Simon Bradberry joined Resource Solutions as managing director of APAC in December 2011. Based in Singapore, he manages the development and growth of Resource Solutions throughout the APAC region.

He oversees the delivery of recruitment process outsourcing (RPO) and managed service provision (MSP) solutions to Resource Solutions’ Asia client portfolio, which includes world-class organisations in the banking, technology, telecommunications, insurance and engineering sectors.

He ensures Resource Solutions delivers best-in-class recruitment practices and technology platforms for its clients throughout the region.

Before Resource Solutions, he was a director in the HR transformation practice at Deloitte, managing and delivering a range of HR consultancy projects.

He began his career in recruitment more than 20 years ago, after graduating from the London School of Economics. He spent more than 15 years with an international recruitment organisation, specialising in RPO. During this time he held a number of leadership positions, including head of sales and head of commercial operations within its RPO division.

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SPEAKERS Shahrukh Marfatia Vice president of HR global commercial downstream Shell Eastern Petroleum Shahrukh Marfatia joined Shell in 2006 as the HR VP for downstream for Asia Pacific and Middle East. In early 2009, he took over as the HR VP for the global B2B business and in November 2010, he was named as the global HR VP for global commercial. Currently, he is part of the global GC and global downstream HR leadership teams.

Before joining Shell, he was the vice-president of HR Asia Pacific at Nokia. In his years with Nokia in Singapore, he held various senior HR positions, including VP of HR for Greater China.

Before Nokia, he was with Compaq Asia Pacific and served as the HR director of ASEAN and the HRD/OE head of Asia Pacific.

He holds a Master’s degree in personnel management and industrial relations.

Dr Artie Gindidis Principal – HR Advisory Talent2

Philip Brett President South and SEA TBWA Group

Dr Artie Gindidis is the principal of Talent2’s HR advisory business and leads the workforce effectiveness stream globally. This gives him responsibility for Talent2’s organisational consulting services, which include business design, development and change.

He joined Talent2 in 2007 after working in a variety of senior roles within management consulting.

He has led a number of initiatives in the design, delivery, implementation and ongoing management of international solutions to drive performance across the entire employee life cycle. This includes human capital transformation, organisational design and change management, leadership, talent and succession, including selection, assessment and development programmes, performance, culture and engagement and learning and development to drive behavioural change and individual career development.

Mira Gajraj Mohan Regional practice director talent management and organisational alignment APAC Towers Watson During the past 20 years, Mira Gajraj Mohan has worked in corporate and consulting roles helping businesses achieve their growth and transformation agendas. She has worked with public and private sector organisations in the region covering a variety of industries, including information technology, healthcare, manufacturing, retail and finance. She has provided consulting advice on: • Definition of talent strategy and road maps.

• Leadership development, including assessment, development, leadership team alignment and succession management.

• Core people processes, including performance management, identification and development of talent and career management.

Before joining Towers Watson, she worked in corporate roles, including a prominent Singapore statutory board as part of the human resource and organisation change team charged with delivering a series of transformation initiatives. She has an MBA from India’s top ranked Indian Institute of Management, Ahmedabad. She is also an accredited user of psychometric tools, including the OPQ32, MBTI, WAVE and Global Mindset Inventory.

Philip Brett joined TEQUILA\London (now part of TBWA) in 1991, and five years later helped establish the network’s first agency in Asia Pacific in Singapore.

He brought the TBWA\ and TEQUILA\ businesses in Singapore together to create a benchmark integrated marketing shop that would be modelled throughout the region subsequently. While his background is rooted in promotion marketing, trade and channel marketing and strategic planning, his expertise also extends to branding and brand management, which are the core duties for the two global accounts of Standard Chartered Bank and Singapore Airlines, which are managed out of the Singapore office.

As regional head of seven markets, he is responsible for the growth and development of TBWA offices in India, Indonesia, Philippines, Malaysia, Singapore, Thailand and Vietnam. He is also a member of the global executive committee of the TBWA Group.

Lennard Boogaard Vice president HR SEAA Unilever Lennard Boogaard is from the Netherlands where he graduated as an economist (Drs.) from the Vrije Universiteit in 1991. In 2001 he got his Master’s degree (hons.) in HR and leadership from the Rotterdam School of Management.

He joined Canon in 1991 at the headquarters for Europe, Africa and Middle East.

He has been with Unilever since 1996 and has worked in several HR roles in different countries.

His last position before coming to this role as VP of HR Southeast Asia and Australasia in July 2012, was VP of HR for North Africa, Middle East, Caucasia and Russia based in Istanbul.

He is married, has two sons and his big passion outside work is to train and study martial arts.

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SPONSORS Talent2

Resource Solutions

Talent2 is a leading human resources business process outsourcing (HR BPO) and managed services organisation in the Asia Pacific region, delivering end-to-end talent management solutions that put people first. These include HR advisory, payroll, recruitment, RPO and learning.

Resource Solutions is a provider of recruitment process outsourcing (RPO) solutions. Part of the Robert Walters Group, we have delivered these solutions to leading organisations since 1997. We constantly manage a recruitment budget of over ÂŁ650 million on behalf of our clients, hiring more than 16,500 employees for them each year.

Founded in 2003, Talent2 operates from 39 offices providing services in 32 countries across Asia Pacific, Middle East, UK and USA. In 2012, Talent2 was privatised by its founders, Geoff Morgan and Andrew Banks in partnership with Allegis Group, the fourth largest staffing firm in the world.

Our business has considerable resources at its disposal, operating from a network of 53 offices in 24 countries. We work in partnership with organisations, managing everything from global accounts with demanding resourcing strategies to single sites with low recruitment volumes.

For more information, please visit www.talent2.com/en_ap

As one of the original pioneers of RPO, we have a vast amount of industry expertise. This is reflected in our client portfolio, which includes everyone from major blue-chip companies to small and medium-size enterprises.

Towers Watson

Development Dimensions International

Towers Watson is a leading global professional services company that helps organisations improve performance through effective people, risk and financial management.

For over 40 years, Development Dimensions International has helped the most successful companies around the world close the gap between where their businesses need to go, and the talent required to take them there. Our comprehensive, yet practical approach to talent management starts by ensuring a close connection of our solutions to your business strategies, and ends only when we produce the results you require.

With 14,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.

We work with organisations worldwide to apply best practices to hiring/ promotion, leadership development, performance management and succession management. With associates in 42 offices in 26 countries, DDI advises half of the Fortune 500.

For more information, visit www.ddiworld.com/talentmanagement

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leadership solutions Trusted Content in Flexible Interactive Learning Solutions for: n

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SPONSORS PageUp People

AchieveGlobal

As a 2013 visionary company in Gartner’s Talent Management Magic Quadrant, PageUp People is a leader in providing innovative technology and workforce intelligence to help multinational employers align talent management practices to corporate strategy execution.

Through our award-winning, single-platform talent management solution and predictive analytics dashboard technology, PageUp People simplifies and aligns the management and measurement of human capital deliverables across the talent life cycle.

In the 21st century, the level of human skills will determine organisation success. AchieveGlobal provides exceptional development in interpersonal business skills, giving companies the workforce they need for business results. Located in over 40 countries, we offer multilanguage, learning-based solutions – globally, regionally and locally.

For more information, visit www.pageuppeople.com

We understand the competition you face. Your success depends on people who have the skills to handle the challenges beyond the reach of technology. We’re experts in developing these skills, and it’s these skills that turn your strategies into business success in the 21st century.

These are things technology can’t do. Think. Learn. Solve problems.

Listen. Motivate. Explain. People with these skills have a bright future in the 21st century. AchieveGlobal prepares you for that world.

Charterhouse

Ramco

Investment in people Charterhouse is a well-recognised executive search firm with footprints in Asia, Australasia and the Middle East. Formed in 2003, Charterhouse offers professional and bespoke contingency and retained search services across a variety of industrial sectors. Charterhouse offers specialist recruitment services within human resource, accounting and finance, sales and marketing, IT, financial services, engineering, supply chain, legal and compliance.

Ramco HCM (human capital management) and payroll solution is the result of 15 years of Ramco’s experience in the international talent management and payroll application space. With competency driven HR processes, business rule-driven administrative and payroll processes, workflow, and user-definable security, it handles the employee life cycle in its entirety.

We understand that great people are at the heart of every successful business. It is this belief to invest in our team at Charterhouse that we are able to provide our clients with professional, specialised and tailored executive search services.

For more information, visit www.charterhouse.com.sg

With simplicity and usability at the core, Ramco HCM comes with builtin analytics, insightful dashboards, Gen “Y” interface and native/HTML 5 app for iPad. Customers can choose to implement the solution on premise, on cloud or run it as a managed service offering. With multi country payroll and integration to any standard ERP, Ramco HCM supports business goals such as talent management, business to HR alignment, self-service and statutory reporting. Our unified payroll platform helps customers maintain statutory compliance that arise out of regulatory, industry-specific and organisation-specific environments.

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ASSESS

We use efficient and robust feedback through customised surveys to help you assess organisational effectiveness and engagement.

UNDERSTAND

We analyse results, linking survey data to business strategy and values, while providing tools that drive focus and clarity.

www.sirota.com info@sirota.com +65 6407 1199

Sirota has

40 years’ experience in global

surveys - helping organisations unlock people solutions that drive

business success.

ACT

We ensure you can act on the data via clear reports, benchmarks, tools and training, helping to enhance performance.

SPONSORS Roffey Park

ELMO

Roffey Park institute is an internationally renowned organisation based in the UK and Singapore.

ELMO sets the benchmark as a leading provider of learning management systems, performance management systems and pre-built eLearning. In operation since 2002, we have experienced consistent growth and rapid expansion of our client base becoming the supplier of choice for over 500 organisations across the Asia Pacific region.

With over 65 years of experience of leadership, organisational development, human resources and coaching, we provide executive education and research to many of the world’s leading organisations.

We offer tailored development programmes, management consultancy, coaching, open programmes, qualifications and research services. Our core expertise covers: – Leadership development (including talent management) – Management skills – Personal effectiveness (including self awareness, interpersonal communication and influencing) – Organisational development (covering change and facilitation) – Human resources – Executive coaching (including developing a coaching culture)

Sirota Founded in 1972, Sirota is a pioneer in the areas of employee surveys, action research, HR analytics and data utilisation. Our work for commercial, public sector, and not-for-profit clients helps to improve people’s working lives and enables sustained success by creating stronger, more productive relationships among organisational stakeholders. Our goal is to help our clients to unlock the potential of their people.

Sirota’s employee engagement and feedback solutions are used by a variety of world-class organisations, including Shell, Lenovo, Hilton, eBay, Skype, TNT, ING and FedEx. For more information visit www.sirota.com

A core difference between ELMO and other providers in the marketplace is that all content, systems and technology is designed, developed and maintained by ELMO. This means that when you collaborate with ELMO to provide a solution, you are partnering with the experts who have full control, and therefore flexibility to provide a solution configured to meet the current and evolving needs of your organisation.

Harvard Business Publishing Corporate Learning Harvard Business Publishing Corporate Learning partners with global and government organisations to strategise and deliver world-class innovative, technology-enabled leadership development solutions for leaders at all levels. Harvard Business Publishing Corporate Learning leverages the business insight and thought leadership of the Harvard Business School faculty, Harvard Business Review authors, and other management to create and deliver flexible leadership development solutions in blended learning formats that address the most pressing business challenges within an organisation.

Corporate Learning is a market group within Harvard Business Publishing. Harvard Business Publishing is a wholly owned subsidiary of Harvard University and is an affiliate of the Harvard Business School.

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DELEGATE FEEDBACK FORM We’re serious about the continual improvement of our products and the quality of experiences had by all of our patrons, a pursuit that’d be worth nothing without your feedback. Please help us by taking the time to fill out this form and by giving any other feedback you may have. Thank you.

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DELEGATE FEEDBACK FORM We’re serious about the continual improvement of our products and the quality of experiences had by all of our patrons, a pursuit that’d be worth nothing without your feedback. Please help us by taking the time to fill out this form and by giving any other feedback you may have. Thank you.

7. WHICH SPEAKERS OR SESSION DID YOU ENJOY THE MOST OR WERE OF MOST VALUE TO YOU?

8. WHICH SPEAKERS OR SESSION DID YOU ENJOY THE LEAST OR WERE OF THE LEAST VALUE TO YOU?

9. WHAT AREAS, IF ANY, DO YOU FEEL WE COULD IMPROVE ON FOR THE NEXT TALENT MANAGEMENT?

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Presents

The scope of HR is rapidly changing, but are you prepared for the changes and trends that will affect your workforce and business in 2014 and beyond? What should you be doing today in order to ensure your company remains competitive tomorrow?

At The Futurist, local HR thought leaders and visionaries will gather to share their insights and predictions on future HR trends. Join your peers to better develop the resources you need to create a long-term, future-focused HR strategy and foster success.

FEATURED SPEAKERS INCLUDE

Thomas Riber Knudsen CEO APAC Maersk Line

Tai Mern Yee CHRO JURONG International

Joydeep Bose President and Global Head of HR Olam International

Oliver Grohmann HR Senior VP Daimler South East Asia

Register now at: www.hrthefuturist.com

Vineet Gambhir VP & Head of Talent APAC Yahoo

Gerard Koh VP for HR SMRT Corporation

Brought to you by: HumanResources

18-19 PARKROYAL JUNE on BEACH ROAD HOTEL 2014 SINGAPORE Engaging your employees and ensuring they are continuously learning and developing in their role is a challenge for HR professionals, who are faced with the need to adapt to an everchanging workforce demographic.

Employee Effectiveness 2014 is a brand new conference, organised by Human Resources, which has been designed to give you the latest insights in transforming your L&D and engagement programmes to be the most effective they can be.

Providing a structure to the planning, execution and development of corporate learning, this event comprises of indepth case studies, relevant keynote sessions and stimulating panel discussions with leading HR professionals from around the region.

You will also hear from the industry’s most knowledgeable L&D experts who have pioneered and implemented top-notch and effective learning programmes themselves.

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TOPICS IN THIS CONFERENCE INCLUDE: Constructing a globally relevant training programme ■ Structuring an effective L&D strategy within a SME ■ Outsourced vs. in-house training programmes ■ Blending technological and traditional learning ■ Evaluating the success of L&D strategies ■

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