Human Resources Jan-Feb 2014

Quality health plans & benefits Healthier living Financial well-being Intelligent solutions

Health coverage for expats isn’t foreign to us

Want employees to feel well cared for abroad? Select a health plan provider who’s no stranger to the world: Aetna. We’ve been around for 160 years and have served expats for over 35 of them.

We have over 500,000 international members. Plus, we offer an extensive range of products, and the plan flexibility to tailor what’s best for each sponsor.

Aetna International. There for your employees. Here for you. + 65 6395 6700 SingaporeSales@aetna.com www.aetnainternational.com Aetna International® is a is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna International plans, refer to www.aetnainternational.com. ©2013 Aetna Inc. 46.12.915.1-SG (11/13)

COVER STORY 14 Q&A

Christina Kong, senior director of HR and corporate affairs at Jumbo Group of Restaurants, talks about tough labour challenges, and how they’ve had to step up to the plate.

Features 18 Singapore’s labour outlook New people regulations aim to promote fairness and transparency in Singapore’s workforce. Here’s how you can safeguard your HR programmes.

24 The business of equality Forward-thinking companies know diversity equals success, but many businesses don’t realise the need to enhance inclusion. Sabrina Zolkifi talks about the power of diversity with HR leaders.

34 Top Corporate Venues We help you choose the right location for training sessions, meetings, team building events and more.

Opinion 44 Learning & Development What’s the point of training? asks Human Resources deputy editor, Sabrina Zolkifi. If staff are asking, you need to get them motivated.

46 Unconventional Wisdom Quit complaining the business doesn’t understand what you do in HR, says David Lim, senior director of staffing at Quintiles East Asia.

47 People Issues

In marketing, a “magic price point” helps attract customers. Amor C. Villalon, regional VP of HR at Fujitsu Asia, explains why the same principle should be applied to help staff communicate, engage and perform better.

48 Upwardly Mobile

Where will HR will be in five years? Rich Atkinson, HR director of global operations at PayPal APAC, gives crystal-balling a go.

56 Last Word

Rebecca Lewis bemoans her love-hate relationship with getting back into work at the start of the year. But no pain, no gain, right?

Regulars 3 4 6 8 8 9

Ed’s note In the news Hot topic Suite talk Widernet Spacial Awareness

10 HR by numbers 11 Snapshot 12 White paper 54 Up the ranks 55 Shelf life

MANAGEMENT SERVICES: Find your suppliers quickly and easily on page 50

ASIA’S LARGEST, MOST SENIOR AND MOST IMPORTANT TALENT MANAGEMENT DISCUSSION IS BACK! Talent Management 2014 is a focused and targeted platform for talent management specialists and HR generalists to learn, share and network with like-minded practitioners on how to establish a clearly defined and practical talent management strategy to compete in the aggressive hunt for the best.

FEATURED SPEAKERS

Edmund Kwok CEO National Kidney Foundation

Philip Brett President South & SEA TBWA Group

Richard Owens Executive VP of Customer Solutions & Innovation APAC DHL

John Nolan SVP of HR Global Markets Unilever

Shahrukh Marfatia VP of HR Global Commercial Shell Eastern Petroleum

Syed Ali Abbas CHRO Pacnet

Christine Rumble VP of Learning & Talent Development APAC Accor

Jerome de Grandmaison VP of HR APAC Alstom Group

Cliff Taylor VP of HR APAC Mead Johnson Nutrition

Renee van der Burg VP of HR NXP Semiconductors

Susan Lansing VP of Global Learning & Development DFS Group

Greg Morley VP of HR APAC Hasbro

Atul Khosla VP of HR APAC Mondelez International

Toyohiro Matsuda Head of Office for Human Resources Mitsubishi Corporation

Plus other speakers from Agilent Technologies, Agility, American Express, AIG, IDEO, Maybank and many more.

Sponsored by:

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January/February 2014 « Human Resources «

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News from humanresourcesonline.net

Ready Software Ready Claim Ready Email Ready Timesheet

Ready Pay

Ready Leave

Ready Staff

Ready PayAdvice

Ready Asset-Audit

Ready Form

Ready Asset Ready Notice Board

Ready Software Pte Ltd, Tel: 68723287 Fax: 68725243 Email: sales@ready-software.com Website: www.ready-software.com

On the ground, in the know With more than 200 locations, Crown has the local presence and experience to support your teams, where and when you need it.

Go knowing www.crownrelo.com/singapore

Tel: +65 6861 6818 singapore@crownrelo.com

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suitetalk

Get into the boss’s head

widernet Working with diverse cultural attitudes

Perspective on regional HR

People WORK LIFE »

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Source: 2013 Office Romance Survey by Vault.com

snapshot

15 minutes with ...

Introducing LASER TAG & ARCHERY TAG for CORPORATE TEAM BUILDING

Indoors & Outdoors

No Mess No Bruises

Suitable for All Ages

Soft Foam Tip

CONTACT US TODAY! www.tagteaminc.sg contact@tagteaminc.sg 64564036 / 92353600 Fun and Safe January/February 2014 « Human Resources « 11

Most pressing challenges for learners Time constraints

46%

Low applicability for work purposes

15%

Limited selection of courses

7%

Source: Skillsoft’s Learning and Development Trends in Asia Pacific report

Practices that correlate with readiness for growth

The top 10 most competitive countries 1

Switzerland

2

Singapore

3

Denmark

4

Sweden

5

Luxembourg

6

Netherlands

7

UK

8

Finland

9

US

10

Iceland

Ranking

Practice

Correlation score

1

Attraction

0.47

2

Compensation and retention

0.47

3

Selection

0.38

4

Development

0.33

5

Talent management

0.32

Source: Organisation Solutions’s Talent Practices for High-Growth Markets report

January/February 2014 « Human Resources « 13

Christina Kong

Senior director of HR and corporate affairs Jumbo Group of Restaurants Stepping up to the plate

By SABRINA ZOLKIFI

VITAL STATS

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At AIA, we pride ourselves on doing the right things, like addressing the real needs of our customers.

More importantly, we focus on doing it right to affirm their trust in us. In doing so, we’ve achieved our latest milestones: No. 1 Employee Insurance Vendor* for the 8th successive year, and our first-ever No. 1 Employee Healthcare Provider of the Year 2013#. But we understand that winning does not end there.

And that gives us added motivation to keep doing our best. Which is why we constantly innovate, developing better solutions for businesses, such as AIA Vitality – a science-backed wellness programme that makes real change to employees’ health. Because we go all out to help our valued clients be the real winners.

aia.com.sg * Voted as human resource professionals’ “No.1 Employee Insurance Vendor” (2006 – 2013) in Human Resources annual edition HR Vendor of the Year 2013. # Voted as human resource professionals’ “No.1 Employee Healthcare Provider” in Human Resources annual edition HR Vendor of the Year 2013.

GET MORE DONE IN LESS TIME Provident & Tax HR Suite Your one-stop portal for direct submission to Central Provident Fund (CPF) Board and Inland Revenue Authority of Singapore (IRAS) Designed to simplify HR functions and workflows, Provident & Tax (PAT) is the only one-stop portal that combines a suite of HR e-solutions to offer the following key services:

Sign up for PAT and enjoy one-year waiver* of PAT subscription

Total HR Solution

Key Benefits of PAT

a) Direct submission of employees’ monthly contribution to CPF Board and annual income information to IRAS. b) Preparation of payroll information c) Management of timesheets, leave, attendance and claims d) Setting of KPIs, review and measurement of employees’ performance

• Upload up to 8000 employees’ salary data in a go

Easy submission of payroll files in 3 clicks

• Identify and rectify errors to enable accurate submissions using the validator tool • Easy-to-use online templates ranging from Payment Advice to IR8A/8S, A8A and A8B for use • A trusted and safe system of many government agencies and MNCs

Users of payroll systems will only need complete 3 easy steps to submit files to CPF Board and IRAS: 1. Upload your payroll file 2. Browse to edit and verify all information 3. Submit to the relevant authorities (CPF Board or IRAS)

• Free reminder service for prompt CPF submission

Tailored for SMEs

*Promotion ends on March 2014

PAT offers extensive easy-to-use online templates to create all relevant documents at your convenience for direct submission to the CPF Board and IRAS without the need to invest in a payroll system.

Stringent end-to-end information safeguards for secure submission PAT has the following in-built security features: • Multi-layer firewalls and intrusion detection systems • Industry standard security measures, such as -2048 bits SSL • Industry-based security auditing guidelines to check servers and network regularly

• Archives up to 6 and 12 months submissions for easy reference to CPF Board and IRAS respectively • 24/7 helpdesk support

SMEs can tap on various government assistance schemes to help them defray up to 90% of the costs to automate their HR operations. Call us now for more information.

For more information or onsite demo, you can contact us at: Website: www.pat.com.sg, Email:

pat@crimsonlogic.com,

Tel:

6887 7888

HumanResourcesEvents

January/February 2014 « Human Resources « 35

This article is contributed by professor Cedomir Nestorovic, director, ESSEC Executive MBA Asia-Pacific.

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>> THE RITZ-CARLTON, MILLENIA SINGAPORE

Trainings. Teambuildings. Conferences.

w w w.drumcafe.sg

“This teambuilding is the best ever attended in career ..life.”

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Your staff are like an orchestra. We help get them to work in harmony behind your goals. Drum Cafe’s interactive drumming and learning are proven in US, UK, and Singapore. Fresh programs: Trainings, Teambuildings, Leadership, Motivation, Conferences, and more. Use music as a catalyst to change, educate, motivate, unite. 1 day, half day to 1 hr. 10 to 100 to 1,000 people. Clients incl. Apple, P&G, Singtel, Shell, Credit Suisse, Microsoft and more. Featured in CNN and HR mags. Voted “Top global organization effecting meaningful Change.” – as published in the U.S. Handbook of Change. Contact us: info@drumcafe.sg Singapore, KL +65 6438 8949

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What’s the point of training?

If you’re struggling to get staff motivated about training programmes, it’s likely your strategy is missing key engagement elements which prove the need for upskilling.

The average frontline leader has been described as unprepared, indecisive, scattered, and scared.

TAKE FRONTLINE LEADERS FROM

AVERAGE to EXCEPTIONAL. Learn how at www.ddiworld.com/BetterThanAverage

The Talent Management Expert

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Investment in

Our Story

people

Charterhouse is a well-recognized executive search firm with footprints in Asia, Australasia and the Middle East. Formed in 2003, Charterhouse offers professional and bespoke contingency and retained search services across a variety of industrial sectors.

We understand that great people are at the heart of every successful business. It is this belief to invest in our team at Charterhouse that we are able to provide our clients with professional, specialised and tailored executive search services.

Our Services Charterhouse is an established brand but what distinguish our brand are our people and the clients whom we have partnered with.

Our foundation is based on providing the best recruitment service to our clients and candidates through our recruitment consultants who are responsible, experienced, and are specialists in their own fields.

Our Specialisations Charterhouse offers specialist recruitment services within the following fields: Human Resource Accounting & Finance Sales and Marketing Information Technology (IT) Banking & Finance Engineering Supply Chain

• • • • • • •

FMCG

Biotechnology & Life Science

Financial Services

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INDUSTRIAL SPECIALISATIONS

IT&T Media & Entertainment Public & Non-Profit Organisations

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To find out more about what Charterhouse can do for you, please call us at (65) 6435 5600 or email enquiry@charterhouse.com.sg

Executive Relocation - Moving

Healthcare

Executive Relocation - Serviced Apartments

HR Solutions Provider Established in 2000, HRM3 Asia partners with clients to anticipate and respond to changes with the right Human Capital Solutions. With HQ in Singapore, HRM3 has a global network of strategic alliances in Asia, US and Europe to serve our MNC customers in Asia Pacific.

Our experienced team of professionals listen, customize and deliver quality human capital solutions in the areas of: • Executive Search • HR Transformation • Executive Coaching • Organization Effectiveness • Career Transition/Outplacement Client references and projects completed by HRM3 Asia will be provided upon request.Our Facilitators, Coaches, Consultants and Workshop Leaders are professionals with over 10 years of experience in various industries operating in the Asia Pacific Region.

The Human Capital Solutions Provider in Asia Our Partners

Do visit our website at www.hrm3asia.com.sg For enquiries, please email to corporate@hrm3asia.com or call us at 65-62914478.

Recruitment Services

EA Licence No.: 08C2893

Founded in 2004, Capita Staffing & Search is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary staffing and payroll services across all industry sectors, Capita’s highly personalised service ensures that clients find the right talent to meet their needs.

www.capitagrp.com

|

hrsg@capitagrp.com

|

Tel: +65-6603 8000

The CET Academy offers a wide range of indemand and industry-relevant adult training & education programmes. These range from Part-Time Diploma, Specialist and Advanced Diploma, to short courses and customised in-company training to cater to specific needs of corporations. As a WDA Approved Training Organisation, we also conduct Workforce Skills Qualifications (WSQ) programmes.

Fields of study: Business, Finance & Accounting, Engineering, Health & Life Sciences, Humanities & Early Childhood Education, Infocomm Technology, Language, Life Skills, Media & Arts.

Hotline: (65) 6460 6353 Email: enquiryCET@np.edu.sg Website: www.np.edu.sg/cet

Training Services

Overcome your presentation jitters with interactive theatre-based training workshop Art of Voice™ is proud to be Singapore’s first and only company specializing in Voice Coaching and Speech Training Programmes designed to promote Effective Communication for executives and professionals, developed by experienced broadcasters, emcees and theater actors.

Jessica Seet

Joe Augustin

Petrina Kow

Art of Voice Company Pte Ltd (Biz Reg.: 200503276H) 8 Purvis Street #02-01/02 Singapore 188587 Telephone: 6883 2331 Website: www.artofvoice.com

The Speaking Factory Pte Ltd is dedicated to helping organisations and individuals to develop public speaking skills and other soft-skills – using acting, drama and improvisation techniques.

Training Pogrammes

Services

Ignite the Stage! Public Speaking Ideas Ignite! Creativity Teambuilding/ Team-bonding Customised programmes

Master of Ceremonies (Emcee) Ice-breakers & Energisers Speechwriting services

Contact us for more information: info@thespeakingfactory.com • www.thespeakingfactory.com (65) 9363 2917

January/February 2014 « Human Resources « 51

CAPITA BUSINESS SUPPORT

CAPITA OUTSOURCING

CAPITA

• Finance & Accounts

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Professional . Personalised . Passionate

EA Licence No. 08C2893

BUSINESS SUPPORT | OUTSOURCING | TECHNOLOGY | ENGINEERING | BANKING Founded in 2004, Capita Staffing & Search is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary staffing and payroll services across all industry sectors, Capita’s highly personalised service ensures that clients find the right talent to meet their needs.

HR VENDOR 2010 to 2013

Capita was voted one of Human Resources Magazine Singapore’s Top 10 HR Vendors for four consecutive years in 2010, 2011, 2012 and 2013.

BANKING

CAPITA TECHNOLOGY

CAPITA ENGINEERING

• Commerce / End User

• Energy

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s

• Telecommunications (Telco)

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nagement

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e / Investment

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anking

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capitagrp.com | facebook.com/capitagrp hrsg@capitagrp.com hrmy@capitagrp.com

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Pick of the month

January/February 2014 « Human Resources « 55

No pain no gain