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ASIA’S LARGEST, MOST SENIOR AND MOST IMPORTANT TALENT MANAGEMENT DISCUSSION IS BACK! Talent Management 2014 is a focused and targeted platform for talent management specialists and HR generalists to learn, share and network with like-minded practitioners on how to establish a clearly defined and practical talent management strategy to compete in the aggressive hunt for the best.

FEATURED SPEAKERS

Edmund Kwok CEO National Kidney Foundation

Philip Brett President South & SEA TBWA Group

Richard Owens Executive VP of Customer Solutions & Innovation APAC DHL

John Nolan SVP of HR Global Markets Unilever

Shahrukh Marfatia VP of HR Global Commercial Shell Eastern Petroleum

Syed Ali Abbas CHRO Pacnet

Christine Rumble VP of Learning & Talent Development APAC Accor

Jerome de Grandmaison VP of HR APAC Alstom Group

Cliff Taylor VP of HR APAC Mead Johnson Nutrition

Renee van der Burg VP of HR NXP Semiconductors

Plus other speakers from Agilent Technologies, AIG, Bank of America Merrill Lynch, Hasbro, Mitsubishi Corporation, Mondelez International and many more. Sponsored by:

Register now at www.talentmgmt2014.com

Brought to you by:


COVER STORY 14 Q&A

Caroline Sirieix, regional manager of HR at Air France KLM, takes us on a journey through the company’s culture-changing merger.

Features 18 Your healthiest investment

Sabrina Zolkifi finds out why promoting health and wellness within your organisation is much more than just an attraction and retention tool.

26 Building bridges

Is HR outsourcing really for everyone? Amos Seah asks why it has become a more viable option today as companies struggle for success in a tight economic and employment landscape.

Opinion 34 Learning & Development

As an expert in career management and talent development, Ronald Tay shares the three attributes that will ensure career success whether you are a HR professional or a new entrant.

36 Unconventional Wisdom

Don’t make the easy decision, says Tang Seok Hian – talent management director at Starcom MediaVest Group Southeast Asia – make the right one.

38 People Issues

The world is at your finger tips, says Adam Cooke, regional digital recruiter at GroupM Asia Pacific. How many clicks away are you from your dream employee?

40 Upwardly Mobile

Human Resources’ deputy editor Sabrina Zolkifi explains why you should focus on your top entrepreneurial-minded talent for business development in 2014.

48 Last Word

Rebecca Lewis reflects on the lessons – both bizarre and expected – she has learnt in 2013.

Regulars 3 Ed’s note 4 In the news 6 Hot topic 8 Suite talk 8 Widernet 9 Spacial Awareness

10 HR by numbers 11 Snapshot 12 White paper 46 Up the ranks 47 Shelf life

Management services: Find your suppliers quickly and easily on page 42


69%

Employees

WOULD WORK

OF

HARDER

IF BETTER

RECOGNISED HOW DOES YOUR

?

RECOGNITION RATE

by Power2Motivate Source: Workforce mood tracker report, 2013


December 2013 « Human Resources «

3


On the ground, in the know With more than 200 locations, Crown has the local presence and experience to support your teams, where and when you need it.

Go knowing www.crownrelo.com/singapore

Tel: +65 6861 6818 singapore@crownrelo.com


The average frontline leader has been described as unprepared, indecisive, scattered, and scared.

TAKE FRONTLINE LEADERS FROM

AVERAGE to EXCEPTIONAL. Learn how at www.ddiworld.com/BetterThanAverage

The Talent Management Expert


8

» Human Resources » December 2013


Top 10 countries in the world for expats – overall rating 1.

China

2.

Germany

3.

Singapore

4.

Cayman Islands

5.

Australia

6.

Canada

7.

Russia

8.

Belgium

9.

United Arab Emirates

10. Hong Kong


Most complex countries for payroll

What would make employees stay if no progression was available? Increased pay

36%

Additional benefits

24%

International relocation

20%

Internal mobility to other departments

19%

Country

Compound Complexity Index

France

19.29

Italy

17.90

Germany

16.80

The Netherlands

16.50

Belgium

12.68


38%

Provide Employee Benefits to Meet the REAL Needs of Your Best Assets and Build an Engaged Organisation with Higher Productivity and Profitability

aia.com.sg


EA Licence No.: 08C2893

Founded in 2004, Capita Staffing & Search is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary staffing and payroll services across all industry sectors, Capita’s highly personalised service ensures that clients find the right talent to meet their needs.

www.capitagrp.com

|

hrsg@capitagrp.com

|

Tel: +65-6603 8000


The idea that excellence at performing a complex task requires a critical minimum level of practice surfaces again and again in the studies of expertise. When it comes to communication, there is no expert more qualiďŹ ed than a broadcaster!

Jessica Seet

Joe Augustin

Petrina Kow

Art of Voice Company Pte Ltd (Biz Reg.: 200503276H) 8 Purvis Street #02-01/02 Singapore 188587 Telephone: 6883 2331 Website: www.artofvoice.com


Professional . Personalised . Passionate THE HALLMARK OF OUR TALENT SOLUTIONS

BANKING

SPECIALISED DIVISION BANKING & FINANCIAL SERVICES PLACEMENTS The vibrancy of Singapore as a one of the busiest financial centres of the world has brought together key industry professionals and experts from the region. At Capita, our exclusive team of banking consultants are well-equipped with industry knowledge and expertise to advise and connect you with top industry professionals in the banking and financial services sector. For a customised recruitment strategy, speak to our consultants today at 6318 9600 or email us at hrsg@capitagrp.com

PRIVATE BANKING RETAIL / CORPORATE BANKING SECURITIES

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SINGAPORE BRANCH 16 Collyer Quay #24-01 Singapore 049318 T: +65 6318 9600

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capitagrp.com facebook.com/capitagrp hrsg@capitagrp.com hrmy@capitagrp.com EA Licence No.: 08C2893


SENIOR APPOINTMENTS

October 2010 « Human Resources « 57


Quality health plans & benefits Healthier living Financial well-being Intelligent solutions

Health coverage for expats isn’t foreign to us

Want employees to feel well cared for abroad? Select a health plan provider who’s no stranger to the world: Aetna. We’ve been around for 160 years and have served expats for over 35 of them. We have over 500,000 international members. Plus, we offer an extensive range of products, and the plan flexibility to tailor what’s best for each sponsor.

Aetna International. There for your employees. Here for you. + 65 6395 6700 SingaporeSales@aetna.com www.aetnainternational.com Aetna International® is a is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna International plans, refer to www.aetnainternational.com. ©2013 Aetna Inc. 46.12.915.1-SG (11/13)


Human Resources December 2013