T&C Under Consumer Duty Training What you need to know

8 June | 13:30 - 15:30

By the end of the session, you’ll be able to:

• Update and reposition your approach to T&C appropriate to the new Consumer Duty

• Analyse the changes that are needed to support a consumer outcome approach rather than one that is compliance driven

• Confidently answer challenges on how your T&C framework supports clients pursue their financial objectives

• Demonstrate to stakeholders including the board, internal audit, and the regulator how your approach to people competence and capability management achieves ‘good customer outcomes