FOS: Wider Implications Framework report published

The Financial Ombudsman Service (FOS) has published its Wider Implications Framework annual report for 2022

The Wider Implications Framework aims to achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work.

Key achievements in 2022 include:

• working together to ensure consumers who were unsuitably advised to transfer out of the British Steel Pension Scheme are aware of their rights and to make the complaints or claim journey as accessible as possible;

• sharing information on complaints about mortgage Standard Variable Rates which ensured fair and consistent complaint outcomes with redress paid if appropriate; and

• joint work to ensure that the Financial Ombudsman Service is prepared for the introduction of FCA’s Consumer Duty, including internal training sessions and engagement with external stakeholders to understand their concerns.

Maternity & Paternity Survey

In partnership with Clyde & Co, we are conducting research into the approaches across our industry to maternity and paternity benefits.

The purpose of the questionnaire is to undertake benchmarking amongst our members on parental leave and benefits.

Your expertise is required

Please take 5 minutes to complete the short survey. If you would prefer, you can also email your responses directly to Nyan San Lwin.

Please note, the survey is completely anonymous. Your information will be treated confidentially and not circulated outside of the PIMFA team and neither will any information be attributable to your company.

Join us at the Morningstar Investment Conference on 4 July 2023

The discounted early-bird price to attend is £19 if you book before 31 May. You can find out more and register your place here

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EVENTS & LEARNING

26 April | 14:00 - 15:00

A CANDID CONVERSATION - THE CHALLENGES FACING WOMEN AS THEY PROGRESS THEIR CAREERS IN WEALTH AND FINANCIAL ADVICE

Join Caroline Holt, leader of PIMFA’s Authentic Leadership programme for women, Sarah WulffCochrane, Principal at UK Finance and Jayne Newton, Head of Policyholder Tax for Royal London

18 May | 10:00 - 18:00

PIMFA FINANCIAL CRIME CONFERENCE

LONDON

The PIMFA Financial Crime 2023 gives attendees access to industry leading debates from professionals across the regulatory, law enforcement, innovators and providers in the Financial Crime space.