Issuu

What’s Happening Hawthorne?! H AW T H O R N E R ES I DE N T IA L PA RT N E R S

Sept - Oct 2026

HAWTHORNE OCEAN ISLE GRAND OPENING

Table of Contents

Business Updates 5

Business Development Spotlight

New Development Spotlight

Training Corner

Resident Services Corner

Software Support Tips

HR Happenings

5-Star Resident Reviews

Getting to Know Our Corporate Team

Getting to Know Our Regional Team

Celebrating Your Achievements 20

Promotion Spotlight

Career Path Completions & High Rollers

Regional Team Updates

Hawthorne’s Furry Friends

Legion Awards

Live It Corner

Live Fit Corner

Hawthorne Voices

Management Corner 31

Let’s Talk Talent

Leadership Corner

Puzzle Corner NEW!

Our Values Build Community We believe in the power of community to transform lives. At Hawthorne, we actively foster environments that promote social interaction, collaboration, and a shared sense of purpose.

Be The Difference Making a difference starts with you. We encourage personal growth, philanthropy, and community involvement, empowering each team member to be a positive force for change.

Do The Right Thing Integrity is the compass guiding our decisions at Hawthorne. We believe in doing what is right, even when no one is watching, fostering a culture where honesty and fairness are a key to success.

Be Accountable Accountability is the foundation of trust. At Hawthorne, we communicate openly, admit mistakes, and take swift action to rectify any issues, reinforcing our commitment to accountability.

Stay Authentic We believe in being real and relatable. Authenticity at Hawthorne means embracing imperfections, learning from mistakes, and continuously growing together.

Be Kind In all things, we lead with kindness, always striving to leave others better than we found them.

HAWTHORNE

BUSINESS UPDATES

BUSINESS DEVELOPMENT SPOTLIGHT

Hawthorne Is Growing! This portfolio includes 10 communities totaling 1,725 apartment and townhome units across North Carolina, South Carolina, Florida and Georgia. The properties offer a diverse mix of coastal, suburban and urbanadjacent living, with unique advantages ranging from waterfront settings and beach access to attached garages and proximity to major employment, shopping and entertainment centers.

Braxton at Woods Lake (Greenville, SC | 232 homes) Braxton at Woods Lake combines a peaceful lakeside setting with convenient access to Greenville’s major shopping, dining and employment destinations. Residents enjoy inviting outdoor amenities, including a swimming pool, grilling stations and a community firepit, along with a 24-hour fitness center and spacious apartment homes featuring private patios or balconies. Its central location makes the community especially appealing to renters who want both everyday convenience and a quiet retreat.

Las Palmas (Fort Myers, FL | 300 homes) Las Palmas offers a resort-inspired residential experience in Fort Myers, one of Southwest Florida’s most desirable coastal markets. The community provides convenient access to shopping, dining, entertainment and the area’s renowned beaches, making it well suited for residents seeking an active Florida lifestyle. Its tropical surroundings and proximity to both everyday necessities and recreational destinations distinguish it within the market.

Leland Station (Leland, NC | 120 homes) Leland Station is a boutique-style community offering one and two-bedroom carriagehome residences with private entrances and direct-access garages. Located near the Brunswick and Cape Fear rivers, it provides a peaceful coastal setting while keeping residents close to Wilmington, area beaches and the growing Leland commercial corridor. Its smaller community size and garage-equipped floor plans create a more private, residential living experience.

Mariner Grove (Savannah, GA | 320 homes) Mariner Grove offers contemporary apartment living in the Savannah market, providing residents with access to the city’s major employment centers, shopping destinations and historic attractions. The community’s location allows residents to enjoy Savannah’s celebrated dining and cultural offerings while remaining within reach of coastal recreation and Tybee Island. Its size and lifestyle-focused setting position it to serve a broad range of renters in the growing region.

What’s Happening, Hawthorne?! September - October 2026

Oak Grove at Blake Farm Townhomes (Wilmington, NC | 24 homes) Oak Grove at Blake Farm Townhomes is a boutique 24-home community within the growing Blake Farm area of Wilmington. The townhome format and limited number of residences create an intimate neighborhood setting while providing convenient access to nearby shopping, dining, beaches and major Wilmington destinations. The new townhome development will complement the existing Oak Grove community while offering spacious, home-style living.

Riverside Flats at Aberfoyle Village (Belmont, NC | 102 homes) Riverside Flats at Aberfoyle Village offers one, two and three-bedroom residences in a distinctive setting along the Catawba River. Craftsman-style architecture, upscale interiors, river access and select river views give the community a character that stands apart from conventional suburban apartments. Residents also benefit from proximity to historic downtown Belmont and convenient access to Charlotte.

Stepping Stone at Bridgewater (Little River, SC | 44 homes) Stepping Stone at Bridgewater is an intimate 44-unit community located within Little River’s growing Bridgewater development. Its limited number of residences creates a more private neighborhood environment while keeping residents near North Myrtle Beach, the Intracoastal Waterway and the area’s golf, dining and recreation. The property offers a distinctive alternative for renters who prefer a smaller-scale community within a larger master-planned setting.

The Banks at Bridgewater (Little River, SC | 252 homes) The Banks at Bridgewater offers modern apartment living within the thoughtfully planned Bridgewater community in Little River. Its location provides residents with convenient access to North Myrtle Beach, waterfront dining, golf courses and the Intracoastal Waterway while maintaining a relaxed residential atmosphere. The community appeals to renters seeking a coastal lifestyle without living directly in the center of Myrtle Beach.

The Sterling (Wilmington, NC | 265 homes) The Sterling provides apartment living in the growing Wilmington market, offering access to the city’s employment centers, shopping, dining and coastal attractions. Its location allows residents to enjoy the energy of Wilmington while remaining within convenient reach of Wrightsville Beach and the Cape Fear region’s outdoor recreation. The community is positioned to attract renters seeking a balance of everyday convenience and coastal lifestyle.

Townes at McCullough (Pineville, NC | 66 homes) Townes at McCullough offers spacious two and three-bedroom townhomes featuring open-concept interiors, private entrances, luxury finishes and attached garages. Located near Pineville and the Ballantyne area, residents are convenient to shopping, dining, employment centers and the greater Charlotte region. The community’s townhome design provides the space and privacy of a single-family residence with the ease of professionally managed rental living.

New Development Spotlight Hawthorne Ocean Isle: Coastal Living Made Simple We’re excited to spotlight Hawthorne Ocean Isle, a brand-new apartment community offering a modern coastal retreat just minutes from Ocean Isle Beach, North Carolina. The community is already 47% leased and 41% occupied as it continues to welcome new residents. Perfectly positioned just before the bridge to the island, Hawthorne Ocean Isle puts residents at the gateway to sun, sand, and life on the water while offering the comfort and convenience of a thoughtfully designed new home. Offering spacious one, two, and three-bedroom apartment homes, Hawthorne Ocean Isle combines modern finishes, functional layouts, and convenient elevator access to create a living experience that feels both comfortable and effortless. Whether residents are looking to simplify their lifestyle, enjoy more time along the coast, or simply find a place that feels like home, the community was designed with everyday living in mind. At Hawthorne Ocean Isle, the coastal lifestyle extends well beyond the beach. Resort-inspired amenities provide opportunities for wellness, recreation, relaxation, and time with four-legged family members. One of the community’s most unique offerings is seasonal resident access to a pontoon boat, giving residents another way to experience the Intracoastal Waterway and enjoy life along the Carolina coast. Just five minutes from the beach, Hawthorne Ocean Isle offers a location filled with the relaxed character and charm that make the area special. Residents can spend the day on the sand, get out on the water, discover local restaurants and boutiques, or simply enjoy the laid-back pace of a coastal community. With both Myrtle Beach and Wilmington within driving distance, residents also have convenient access to even more dining, shopping, entertainment, and coastal destinations. As Hawthorne Ocean Isle continues to welcome new residents, excitement is building around this one-of-a-kind community. A sincere thank you to our onsite team for their dedication and hard work as they introduce residents to the Hawthorne experience and bring this coastal lifestyle to life. At Hawthorne Ocean Isle, a day at the beach doesn’t have to be a getaway. It can simply be home.

What’s Happening, Hawthorne?! September - October 2026

EXPLORE THE COMMUNITY

TRAINING CORNER

Safety & Maintenance Manual Training Hawthorne’s Q4 Roadshow is a three-hour interactive training for Resident Services team members and Community Managers. The session will reinforce key safety and maintenance policies, review new and updated expectations, and connect the Safety & Maintenance (SAM) Manual to everyday property operations, including service requests, makereadies, scheduled maintenance, emergency response, and life-safety responsibilities. Attendees will have opportunities to ask property-specific questions, share experiences, and strengthen collaboration between teams to improve safety, accountability, efficiency, and the overall resident experience. Calendar invites with full session details will be sent for remaining sessions. Jacksonville, FL - Sprinklematic Training Facility - 10/27/2026

Fort Meyers, FL - ATI Restoration - 10/29/2026

Kennesaw, GA - Hawthorne at Kennesaw - 10/27/2026

McDonough, GA - Haddon Place - 10/29/2026

Phenix City, AL - District at Phenix City - 10/27/2026

Winter Garden, FL - Registry at Grass Lake - 11/3/2026

Palm Coast, FL - Evolve Palm Coast - 10/28/2026

Denham Springs, LA - Retreat at Juban - 11/3/2026

Athens, GA - 1287 Shoals Apartments - 10/28/2026

Ocala, FL - SW 38th Avenue - 11/4/2026

Warner Robins, GA - Hawthorne Crestview - 10/28/2026

Lake Charles, LA - Legacy at Lake Charles - 11/5/2026

What’s Happening, Hawthorne?! September - October 2026

Get The Most From Your Virtual Training At Hawthorne, our virtual training is designed to be interactive, engaging, and impactful. Whether you’re attending a Virtual Training Session, Webinar Wednesday, Virtual Leasing School, Virtual Live It Leadership, or any of our comprehensive Virtual Career Path Training Sessions, our mission is to provide a top-notch learning experience that rivals any in-person training.

So, why not get the most value out of each session? By following the best practices below, you can cultivate the best learning experience possible:

Join on time from a quiet, distraction-free environment where you can stay focused and fully participate. It’s difficult to listen and participate in a virtual training when you are logged on in a busy, loud, or high-traffic area. Instead, choose a back room or office with the door closed - even if that means switching computers with a coworker for a brief time. Ensure your team knows that you are attending a training class so they can be respectful of your time and give you the space to invest in your development.

Ensure your camera and microphone are working properly and that your camera is turned on for the session. Having your camera on improves communication, connection, and engagement for everyone involved. It also signals commitment to your facilitator that you are present and ready to learn. If your computer does not have a camera, there are many inexpensive options available online that can plug directly into your computer. Reach out to your supervisor and request one be purchased with the community’s petty cash card. If your computer has a camera, but it is not working properly, be sure to enter a support ticket at www.HRPSupportGuru.com.

Limit multitasking and distractions. Studies show that the human brain cannot effectively process multiple demanding tasks at the same time - especially when we are learning something new. When we attempt to answer emails or messages, check notifications on our phones, or have quick conversations with a co-worker during training, it leads to severe drops in learner retention and creates a “slippery slope” where we can completely lose focus, leading to lower performance. Every training session is an opportunity to build new skills, gain valuable insight, and invest in your success. So, make the commitment to come prepared to learn, ask questions, share ideas, and contribute to discussions. Because active participation not only enhances your own learning experience but also creates a more collaborative and enjoyable environment for everyone. When we show up engaged and ready to learn, we build new skills, strengthen our teams, and make every training session a success.

Show Up, Power Up, and Reach Your Potential!

What’s Happening, Hawthorne?! September - October 2026

TRAINING CORNER

Upcoming Training Classes November 5

Trust – The Building Block of Leadership

November 10

Communication – The Key to Connection

November 11-12

Leasing School (Greensboro, NC)

November 17-18

Live It Leadership (Greensboro, NC)

November 18-19

Leasing School (Virtual)

November 19

Crucial Conversations – Responding to Poor Performance

December 1

Delegate - Engage and Empower People

December 3

Debt Recovery Essentials

December 8

The Story Behind the Numbers: Financial Reviews That Drive Results

December 10

Financial Fluency: Mastering Revenue, Expenses, and Cash Flow

December 15-16

Live It Leadership (Virtual)

December 16-17

Leasing School (Virtual)

December 17

Behavioral Interviewing

For more information about these classes, click on the Grace Hill training calendar on your learning homepage.

What’s Happening, Hawthorne?! September - October 2026

10.

RESIDENT SERVICES CORNER

Winter Ready: Service Team Edition Practical steps to protect residents, support our teams, and keep every community running smoothly. As temperatures begin to fall—and air-conditioning calls and unit turns start to slow—now is the time to get ahead of winter preparation. A proactive approach helps our service teams protect residents, reduce emergency calls, and keep communities safe, comfortable, and operating smoothly throughout the colder months. Start Here: Open the Winter Preparation Checklist in the NetVendor Maintenance application and review it as soon as possible. It highlights key items to address before cold weather arrives—helping teams prevent last-minute issues and prepare for a smooth, efficient winter season.

1. Prepare the Property • Protect vacant units. Maintain a minimum temperature of 65°F to help prevent frozen pipes. • Stock essential supplies. Keep extra plumbing fittings, insulation, filters, portable heat-pump heaters, and HVAC supplies on hand. • Check riser rooms. Confirm heaters are working and set to low; adjust thermostats as outdoor temperatures change. • Flag high-risk areas early. Document concerns and communicate them promptly to help prevent emergency calls. • Maintain ice-melt inventory. Keep enough product for three applications throughout the winter. If one application requires 20 bags, maintain at least 60 bags in stock. 2. Plan for Holiday Coverage • Complete preventive maintenance. Conduct thorough checks of smoke detectors, heating systems, ovens, and other key equipment. • Finalize the on-call schedule. Discuss upcoming PTO and family time, then confirm coverage through the end of the year. • Update make-ready schedules. Plan upcoming make-readies and vendor work through year-end. • Communicate with residents. Share timely reminders about opening cabinets and dripping faucets during freezing weather, garbage-disposal do’s and don’ts, pre-holiday appliance checks, proper tree watering, and the designated tree drop-off location.

11.

What’s Happening, Hawthorne?! September - October 2026

3. Put Safety First • Use approved supplemental heaters. Use only heat-pump-style portable heaters. Do not use ceramic, electric-strip, propane, or kerosene space heaters. • Inspect extension cords. Check for damage and confirm each cord is the correct gauge for its intended use and UL certified. • Keep egress routes clear. Keep decorations away from exits, walkways, and smoke detectors, and never hang items from sprinkler heads. • Choose safer décor. Use only UL-rated lights and battery-operated candles. • Report hazards immediately. Address unsafe conditions promptly and follow established reporting procedures. • Protect the team. Wear appropriate cold-weather clothing, provide gloves or hand warmers, and take suitable breaks during low temperatures. 4. Finish with Curb Appeal • Stay ahead of fallen leaves. Spend a few extra minutes leaf-blowing the pool deck each day to keep debris out of the pool. • Keep waste areas orderly. Break down cardboard boxes at recycling, dumpster, and compactor areas. • Schedule bulk pickups early. Plan ahead and communicate any service delays. Team Huddle Takeaway: Review the checklist together, assign owners to open items, and confirm that supplies, schedules, resident communications, and cold-weather response plans are ready before the next temperature drop.

What’s Happening, Hawthorne?! September - October 2026

12.

SOF TWARE SUPPORT TIPS

Yardi Voyager 8 Why are we making this change company-wide? The goal is simple: reduce steps, simplify processes, and make everyday tasks easier for you and your teams! Think About Your iPhone Your iPhone today looks very different from the first iPhone. It took years of updates, improvements, and new features to get there, with each update building on what came before. Our technology journey at Hawthorne has worked the same way. The Rent Café Leasing Workflow was an important step in getting us here. It created the foundation for lease information to flow through our systems and allowed lease files to automatically attach in Yardi. Blue Moon lease updates and other Yardi enhancements continued to build on that foundation, reducing manual work and helping us move toward a more connected leasing process. Many of those changes started with your feedback and ideas! Each change helps prepare us for the next one. Now, We Are Moving to Voyager 8! After extensive testing, our first two pilot properties launched in August 2026. Since then, more than 100 communities have gone live and are now completing their leasing and renewals in Voyager 8. Voyager 8 Will Help Simplify Everyday Work With: • 40–80% fewer clicks and less moving between systems • No Rent Café Leasing Workflow or Yardi timeouts • Leasing, renewals, and bulk renewals in one place • Ability to accept renewals on behalf of residents • Better visibility into missing lease documents, pet information, and more! Keep the Feedback Coming A lot of the improvements we have made started with feedback from our teams, and we want to keep hearing from you. If you have an idea, see an opportunity to make something easier, or have feedback on Voyager 8, please share it through Hawthorne Voices. Your feedback is what helps us find the next opportunity to make things better.

13.

What’s Happening, Hawthorne?! September - October 2026

14.

HR HAPPENING S

Raising the Standard October is Breast Cancer Awareness Month, which is an annual campaign to raise awareness about the impact of the disease. 1 in 8 women will be diagnosed with breast cancer in their lifetime. According to the American Cancer Society, when breast cancer is detected early and is in the localized stage, the 5-year relative survival rate is 99%. Early detection includes doing monthly breast self-exams and scheduling regular clinical breast exams and mammograms. Preventive care, including mammograms, may be 100% covered by your health plan through Blue Cross Blue Shield. The cost of many screenings and checkups is covered at 100% with no out of pocket costs for you and those on your plan. Take advantage of preventive care and address problems before they get serious. To Be Covered With No Out-Of-Pocket Costs, The Service Must Be: • Provided by an in-network doctor or facility (urgent care facility, outpatient clinic or ambulatory surgery center) • Filed by your doctor as a preventive care visit • Identified as preventive care under the Affordable Care Act (ACA) Who Should Get A Mammogram: • Women age 40 and older • Frequency: Every 1–2 years, with or without clinical breast examination • More information: 3D mammography screening is a covered service with BCBS To schedule a mammogram, contact your primary care physician or OBGYN. For additional resources and free support from trained oncology social workers, contact the Susan G. Koman organization at:

1-877-GO-KOMEN helpline@komen.org

15.

What’s Happening, Hawthorne?! September - October 2026

HERE’S WHAT OUR RESIDENT S HAVE TO SAY

Five Star Resident Reviews Avenues of West Ashley By: Sheldon Williams / Google

I had a wonderful experience at Avenues of West Ashley! From the beautiful community to the welcoming atmosphere, everything made me feel comfortable and right at home. The staff was friendly, professional, and genuinely helpful throughout my experience. Jackie and Gabe are awesome employees. I especially appreciate the great customer service and the way the team takes the time to make residents and guests feel valued. The property is in a great location in West Ashley, and there’s a real sense of community. If you’re looking for a place in the Charleston area, I definitely recommend checking out Avenues of West Ashley. Great people, great atmosphere, and an overall great experience!

Hawthorne at Lake Heather By: Kristen Maddox / Google

If I could give them 6 stars, I would. Hawthorne at Lake Heather is a lovely community. It is quiet, well maintained and very pretty. The buildings are well tended and look great. The interior of my unit was well maintained and in very good shape considering that the complex has been around for some time. The office staff are kind and very helpful. Their follow-through is excellent. But why would I give them 6 stars? The maintenance crew. You never really knew about the heart of a complex until there was a crisis, and I had one. I returned to my unit in the middle of the night after being gone for two weeks only to find puddles of water in my hallway. I had no idea how long they’d been there. Clearly something had leaked. I thought it was my HVAC unit. I submitted a high-priority maintenance request and went to bed. At 1:30am I heard water plopping. It was raining hot water in my hallway. I called the emergency number and left a message. In minutes I had a return call, and Dave was on the way. By 2:30am Dave was there with a shop vac, fan, and had diagnosed the problem as my upstairs neighbor’s water heater. In less than an hour the water had stopped, the fans were at work, and all was quiet (except for the fan). In less than a week, the hall was dry, the ceiling and walls were repaired, and my neighbor’s water heater was working perfectly again. I have lived in apartments for most of the last 20 years and have never had a response as quickly and complete as this one. If you are looking for an apartment in Birmingham, look no further than Lake Heather.

Hawthorne Cottages at Leland By: Jasmine Sierra / Apartments.com

We had such a wonderful experience living at Hawthorne Cottages! From the beautiful and wellmaintained community to the friendly and welcoming staff, we truly felt at home during our time here. One of the things we loved most was how peaceful, clean, and family-friendly the community was. The grounds were always kept up beautifully, and the amenities made living here even more enjoyable. The cottages themselves were comfortable, cozy, and felt like a true home rather than just an apartment. The leasing office staff were always kind, helpful, and easy to communicate with whenever we needed anything. They genuinely cared about their residents and worked hard to make sure everyone had a positive experience. We are so grateful for the time we spent at Hawthorne Cottages and would absolutely recommend it to anyone looking for a beautiful, peaceful, and welcoming place to call home. We have so many great memories from our time here, and we will always look back on it fondly! P.S we will miss you all and would 100% come back.

Ocean Oaks By: Carter / Google

This is truly the best property around! The staff genuinely cares about the residents and always goes above and beyond. The fun resident events are a great way to meet your neighbors and enjoy activities without even leaving the community. There’s always something to do, and the pool is absolutely gorgeous! You really feel like you’re part of a community here. What’s Happening, Hawthorne?! September - October 2026

16.

GET TING TO KNOW OUR CORPORATE TEAM

Heather Cundiff Software Support Specialist

Time with HRP? 11 years!

What do you love most about HRP? Hawthorne people have a way of making you feel special. I moved to NC solo without knowing anything or anyone. I met Sam Davenport at my first conference, and every time I ran into her from that point on, she remembered who I was. When the founding principle of HRP can remember you with hundreds of employees, that is truly special! I have made a lot of connections and strong friendships through HRP.

What do you do outside of Hawthorne? I love to be outdoors with my family, even if outdoors means a quick trip over to Walt Disney World. I am a Disney adult after all, and growing old is mandatory but growing up is optional.

If you had 3 wishes, what would they be? 1. My first wish would be for health, peace, and happiness of my family and loved ones. Having that strong foundation makes everything else possible. 2. My second wish is to always be curious to grow and adapt. Find little things every day in our day-to-day lives to make small impacts on others. 3. My final wish would be to have the option to become a mermaid. I love ocean life and would love to breathe underwater to go swimming with whale sharks, and I would need that tail to keep up, of course!

17.

What’s Happening, Hawthorne?! September - October 2026

GET TING TO KNOW OUR REGIONAL TEAM

Krysti Keser Regional Manager

Time with HRP? August was my one-year mark since I joined Hawthorne.

What do you love most about HRP? I love our people and how we support each other. Whether it is assisting a sister community, a Hawthorne Experience, or through the LIVE IT Committee, we have wonderful people who truly care about their communities and our residents.

What do you do outside of Hawthorne? I spend a lot of time with my family and friends as well as my dog Buddy. I love to be outside when the weather is nice – especially at the beach, checking out thrift/vintage/resale shops (always looking for a little treasure), and cooking for my family.

If you had 3 wishes, what would they be? 1. That my kids (to include my puppy and nieces) will live safe, healthy, and happy lives until a ripe old age. 2. That every day would be sunny and in the 70’s with rain only in the middle of the night for our landscape to flourish. 3. That everyone would exhibit kindness to all other humans and animals.

What’s Happening, Hawthorne?! September - October 2026

18.

CELEBRATING YOUR ACHIEVEMENTS 19.

What’s Happening, Hawthorne?! September - October 2026

CO NGRATUL ATIONS ON MEETING YOUR GOALS

Corporate Promotions August - September Name

Promotion From

Promoted To

Samantha Folse

Area Manager

Regional Manager

Hope Goodpasture

Community Manager

Area Manager

Andria Perry

Property Accountant

Property Accountant II

Jairo Jaimes

Property Accountant

Property Accountant II

Abigail Owens

Property Accountant II

Sr. Property Accountant

Christian Keoleian

Property Accountant II

Sr. Property Accountant

Toni Barber

Property Accountant II

Sr. Property Accountant

Property Promotions August - September Name

Promotion From

Promoted To

Kaitlyn Tomer

Assistant Community Manager

Community Manager

Kaylyn Bisuano

Assistant Community Manager

Community Manager

Molly Soden

Assistant Community Manager

Community Manager

Tenaj Wilson

Assistant Community Manager

Community Manager

Tiffany Thompsen

Assistant Community Manager

Community Manager

Vincent Hamilton

Assistant Community Manager

Community Manager

Anel Berisa

Resident Services Supervisor

Regional Support Supervisor

Cameron Heeps

Resident Service Technician III

Resident Services Supervisor

William Green

Resident Service Technician III

Resident Services Supervisor

William Howard

Resident Service Technician III

Resident Services Supervisor

Zachary Nicastro

Resident Service Technician II

Resident Services Supervisor

Alexandria Jordan

Leasing & Live It Specialist

Assistant Community Manager

Kyla Cannon

Leasing & Live It Specialist

Assistant Community Manager

Kyndall Pruitt

Leasing & Live It Specialist

Assistant Community Manager

Mariah Ramirez

Leasing & Live It Specialist

Assistant Community Manager

Niya Ferguson

Leasing & Live It Specialist

Assistant Community Manager

Samantha Bell

Leasing & Live It Specialist

Assistant Community Manager

Carlos Escorche

Resident Service Technician II

Resident Service Technician III

Jordan Hoyle

Resident Service Technician II

Resident Service Technician III

Raymond Spruill

Resident Service Technician II

Resident Service Technician III

Christain Hampton

Resident Service Technician I

Resident Service Technician II

Dillon Embrey

Resident Service Technician I

Resident Service Technician II

Douglas Branson

Resident Service Technician I

Resident Service Technician II

Guillermo Rodriguez Manjarres

Resident Service Technician I

Resident Service Technician II

Javier Sanchez Barragan

Resident Service Technician I

Resident Service Technician II

Nathan Summerell

Resident Service Technician I

Resident Service Technician II

Ryan Tozour

Resident Service Technician I

Resident Service Technician II

What’s Happening, Hawthorne?! September - October 2026

20.

CONGRATUL ATIONS ON YOUR ACHIEVEMENT

Your Career Path Completions August - September

Employee

Path From

Path To

Alex Demeuse from Meridian at Rogers Branch

Resident Services Technician II

Resident Services Technician III

Alexandria Jordan from The Park at North Ridge

Leasing and Live It! Specialist

Assistant Community Manager

Annah Samdi from River Ridge

Leasing and Live It! Specialist

Marketing & Brand Specialist

Bailey Sagen from Evolve Huntersville

Leasing and Live It! Specialist

Assistant Community Manager

Ethan Buchardt from Hawthorne at St. Marks

Resident Services Technician II

Resident Services Technician III

Javier Sanchez Barragan from Retreat at Fuquay-Varina

Resident Services Technician I

Resident Services Technician II

Jordan Hoyle from Laurel Springs

Resident Services Technician II

Resident Services Technician III

Mariah Ramirez from West Park

Leasing and Live It! Specialist

Assistant Community Manager

Misty Martin from Hawthorne at the Meadows

Community Manager

Area Manager

Owen Lenk from Park Forest

Resident Services Technician I

Resident Services Technician II

Pablo Leon Alvarado from The Park at North Ridge

Resident Services Technician II

Resident Services Technician III

Ricky Bachelor from Jamestown Commons

Resident Services Technician I

Resident Services Technician II

Scott Gorman from Jamestown Commons

Resident Services Technician I

Resident Services Technician II

21.

What’s Happening, Hawthorne?! September - October 2026

August - September

High Roller Achievements Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability.

Employee

Community

Status

Aiyanna Parker

Elevate Brier Creek

SCHOLAR

Amanda Taylor

The One at Fayetteville

ACE

Deyda Humphress

Northwind Apartments

SCHOLAR

Elizabeth McDonald

River Ridge

ELITE

Emma McCarthy

Palmetto Pointe

SCHOLAR

Hailey Lambert

Hawthorne at the W

SCHOLAR

Jacqueline Jenson

The Avenues of West Ashley

SCHOLAR

Kari Scruggs

Hawthorne at Smith Creek

SCHOLAR

Kyle Garcia Martin

Hawthorne at St. Marks

SCHOLAR

Mackenzie Zaytoun

Hawthorne at the Station

SCHOLAR

Maria Jimenez

Millis and Main at Grandover

SCHOLAR

Myisha Wright

Integra River Run

ACE

Sue Clemmons

Eagle Landing

SCHOLAR

Taylor Antonucci

Luxe at Market Common

SCHOLAR

REGIONAL TEAM UPDATES

Regional Team Promotions!

Samantha Folse

Hope Goodpasture

Samantha Cruz

Promoted from Area Manager to Regional Manager Based in LA

Promoted from Community Manager to Area Manager Based in NC

Promoted from Regional Support Manager to Area Manager Based in NC

What’s Happening, Hawthorne?! September - October 2026

22.

WELCOME THESE NEW MEMBERS OF THE HAWTHORNE FAMILY

Welcoming Furry Friends

Bailey

Gomez Cattams

Koda

Proud Owner: Bethany Welch, Sr. Property Accountant at Corporate

Proud Owner: Caroline Coval, Assistant Community Manager at Mariner Grove

Proud Owner: Stephanie Cash, Community Manager at The Palladian at Promenade

Bailey was born on 07/13/2026. She is the newest member of their fur family. Bailey is very playful and has no fear of anything. Her nickname is “Little Spicy.”

Meet Gomez Cattams! He’s the sweetest little kitten and is an absolute velcro cat.

Koda is a 5-year-old Goldendoodle who was being rehomed. They took him in, and Koda instantly became part of the family. He is the goofiest and sweetest boy anyone could ask for!

Maisy Mittens

Zara

Proud Owner: Catherine Caillat, Community Manager at Piedmont Place

Proud Owner: Marcy Buice, Community Manager at Ashley River

Meet Maisy Mittens! Her owner rescued her from their community, where they found her all alone by their pool area at Piedmont Place. Maisy has already made herself right at home. Maisy is a spritely little thing with plenty of personality and energy, keeping her owner’s other two cats thoroughly entertained!

Zara is full of personality and loves to play! She’s always attacking her owners’ feet and legs, looking for her next adventure. She absolutely loves attention, is super affectionate, and is very social. She has brought so much love and entertainment into their home!

23.

What’s Happening, Hawthorne?! September - October 2026

LEGION AWARDS

Congratulations to our winners of the 2026 Q3 Legion Awards! Employee

Community

Title

Work Order

Feedback Score

Level

David Millan

Hawthorne at the Glen

RSTII

2,779

Warrior

Jose Lebron

Vernazza

RSTI

2,748

Warrior

Charleton Burgess

18 Watercress Green

RSTIII

2,663

Warrior

Joel Zelaya

Highbrook

RSTII

2,579

Warrior

James Cummings

Station at Poplar Tent

RSTII

2,502

Warrior

Carmelo Berrios Hernandez

Grove at Park Place

RSTII

1,693

Viking

Delmar Holmes

Hawthorne at Pine Forest

RSTII

1,649

Viking

Kenneth Baker

Millis and Main

RSTII

1,632

Viking

Jon Banker

Palmetto Pointe

RSTIII

1,568

Viking

Nolan Buckner

Hawthorne at Haywood

RSTIII

1,519

Viking

Eric Cooper

Lofts at Plaza

RSTII

1,515

100

Viking

Dallas Clark

Hawthorne Park South

RSTII

1,504

Viking

hawthorne

LEGIONS RST PROGRAM LVL 1

LVL 2

LVL 3

$300 Gift Card HRP Tool Bag 1,500 Work Orders Feedback Score 80% or Higher

$500 Gift Card $100 Tool Reimbursement 2,500 Work Orders Feedback Score 80% or Higher

$750 Gift Card $200 Tool/HRP Apparel 3,500 Work Orders Feedback Score 80% or Higher

Viking!

Warrior!

LVL 4

LVL 5

$1,000 Gift Card $250 Tool/HRP Apparel 4,500 Work Orders Feedback Score 85% or Higher

$2,000 Gift Card $300 Tools/HRP Apparel 6,000 Work Orders Feedback Score 90% or Higher

Spartan!

Titan!

Conqueror!

THE DETAILS

The work order count will be cumulative across each subsequent level. For example, after reaching the Viking level with 1,500 completed work orders, your progress toward the next level will begin with those 1,500 work orders already credited. The feedback score will be pulled at corporate for that quarter’s period when gathering legion program acheivers. To check in on your Legion status and see where you stand, either your Community Manager or Resident Services Supervisor can pull the stats as instructed below.

VIEWING STATS WORK ORDERS AND FEEDBACK

Log in on your desktop Insights Tab NVM Completion Dashboard **Note: you may need to adjust the date range Legion Program start date 4/1/24 Scroll down to the “Service Request Completions” table This will include total number of reviewed and completed work orders, feedback score and the number of resident feedback received. The corporate office will pull these numbers quarterly and announce technicians that achieved a level and send them an email. What’s Happening, Hawthorne?! September - October 2025

26.

LIVE IT CORNER

The Team at The Ivy Knows That Making Someone Feel at Home Goes Beyond Four Walls. When one of their newest residents moved into her very first apartment and began living on her own for the first time, the milestone was exciting, but also a little overwhelming. After saying goodbye to her parents on move-in day, she shared that she was feeling nervous about this new chapter. The following day, the team at The Ivy wanted to remind her that she wasn’t alone. They surprised her with a beautiful bouquet of flowers and a heartfelt reminder that she had a community behind her as she settled into her new home. The thoughtful gesture brought big hugs, smiles, and heartfelt gratitude, and perfectly captured what it means to Live It. The team at The Ivy didn’t just welcome a new resident; they made sure she knew she had a community cheering her on every step of the way.

25.

What’s Happening, Hawthorne?! September What’s - October Happening, 2026 Hawthorne?! September - October 2025

26.

Fall Live Fit Challenge October 5 — October 30

live fit

LIVE FIT CORNER

We’re in the final stretch of our Fall Live Fit Challenge! This fall, Brett Bailey’s team and Britta Eaton’s team have gone head-to-head in a friendly wellness competition, with a $10,000 charitable donation on the line for the winning team. Each week, you have been challenged to complete four activities focused on fitness, nutrition, and overall wellness. Each completed and posted challenge earns points for your SVP’s team while helping you build healthier habits. The Competition : Completing weekly challenges and posting on Viva. • Brett Bailey’s Charity → Make-A-Wish • Britta Eaton’s Charity → Tunnels to Towers A huge thank you to everyone who has participated so far! There’s still time to make an impact by completing the Week 4 challenges and helping your team earn valuable points. Don’t Forget the Second Challenge! Host a Live Fit Resident Event at your community for a chance to win $100 per team member! It’s a fun and easy way to get residents moving, promote healthy living, and create a wellness-focused atmosphere within your community. Get creative and make fitness and wellness a community-wide celebration! Who will win the $10,000 donation for their charity? Every challenge completed counts, so let’s finish strong!

Hawthorne Voices Continuous improvement is an important part of Hawthorne’s success. We’re always looking for ways to enhance our processes, programs, and overall employee experience—and your feedback plays an important role in making that happen! While we may not be able to implement every suggestion submitted through Hawthorne Voices, every suggestion is reviewed and considered. We’re excited to share a recent example of employee feedback that has resulted in a process improvement!

Preferred Name Field A recent Hawthorne Voices suggestion asked about adding a designated field in Yardi/Knock to capture the phonetic spelling or pronunciation of a prospect or resident’s name. We’re pleased to share that Voyager 8 includes a specific field for spelling, nicknames, and pronunciation! During the applicant/prospect phase, you will have the ability to enter this information under the Resident Profile section, as pictured below. This feature will help our teams better capture name preferences and ensure we are addressing our prospects and residents correctly.

Thank you to everyone who continues to share feedback through Hawthorne Voices. Your suggestions help us identify opportunities to improve!

27.

What’s Happening, Hawthorne?! September - October 2026

28.

HAWTHORNE

MANAGEMENT CORNER

29.

What’s Happening, Hawthorne?! September - October 2026

30.

TALENT ACQUISITION CORNER

Let’s Talk Talent! A Season of Growth

As the year winds down, fall gives us the opportunity to pause, reflect, and look ahead. We spend a lot of time thinking about business goals for the coming year, but what about the goals of the people on our teams? Before calendars fill with holiday PTO and year-end priorities, take time to talk talent with your team! Ask Yourself Who stepped up this year? Who took on additional responsibility? More importantly, do you know where your team members want to go next? Ask Your Team Take time to ask what they’re proud of, what they’d like to learn, and where they see themselves growing at Hawthorne. Sometimes identifying potential starts with simply asking the right questions! Plant the Seed Career conversations shouldn’t begin when a position opens. Once you understand someone’s goals, look for ways to help them build those skills now! Could your ACM complete the weekly report? Could your LC shadow delinquency calls? Is your RST ready to complete a unit turn? Development doesn’t always mean promotion. It can be a new challenge, mentorship, hands-on experience, or exploring Hawthorne’s Career Path Program.

31.

What’s Happening, Hawthorne?! September - October 2026

Grow From Within One of the best parts of leadership is helping others discover what they’re capable of! As we look toward 2027, let’s continue recognizing potential, encouraging growth, and preparing our people for what’s next. And don’t forget about your own growth! Pick up a book, listen to a podcast, learn a new skill, or find a mentor. Your development matters, too! If you have questions about your career goals, connect with your Community Manager, Resident Services Supervisor, Regional Manager, or Regional Service Director to explore your next steps. The seeds we plant today can lead to incredible growth tomorrow. Let’s keep learning, encouraging one another, and growing together at Hawthorne! Questions? Email your TA team at TAdept@hrpliving.com.

What’s Happening, Hawthorne?! September - October 2026

32.

LEADERSHIP CORNER

Why the Best Leaders Make Their Teams Feel Safe

ere’s a question worth sitting with: would your team run toward a problem for you? In his TED Talk “Why Good Leaders Make You Feel Safe,” leadership expert Simon Sinek tells the story of Captain William Swenson, who ran into live fire to rescue wounded soldiers. People take risks like that, Sinek says, because they trust that others would do the same for them. He calls this a “circle of safety,” and his point is simple: the leader is the one who sets the tone for it. When people trust and feel supported by their team, they naturally cooperate and work together. When they don’t, they spend their energy protecting themselves. This fits right in with the Hawthorne culture and our LIVE IT philosophy. Sinek reminds us that leadership is a choice, not a rank, and that great leaders put their people first. For our leaders, the payoff is clear: a team that feels supported is a team that takes better care of residents. How your team gets treated shows up in how they treat everyone who walks through the leasing office door. So how can our leaders bring this idea to life? Here’s what it could look like on-site: • Have your team’s back in tough moments. When a resident escalates, step in beside your team

33.

member instead of correcting them in front of the resident. Coach them privately afterward. • Encourage your team to raise problems early. Thank the person who flags a maintenance backlog or a lease mistake, even when it’s bad news. If people worry about getting in trouble for bringing up problems, the problems just stay hidden. • Put your people first during the crunch. During move-in season or a busy turn week, work the front desk, grab lunch for the team, or take the hard phone call yourself. Your team notices when you share the load. • Check in on the person, not just the task list. Use one huddle a week to ask how everyone is actually doing, then follow up on what you hear. At the end of the day, Sinek’s message is something we already believe at Hawthorne: good leaders don’t just manage the work, they support the people doing it. When you build trust, show up for your teams, and lead by example, you make an impact that carries through to a better resident experience. Source: TED – “Why Good Leaders Make You Feel Safe” by Simon Sinek

What’s Happening, Hawthorne?! September - October 2026

PUZZ LE CORNER

Find a new Hawthorne Wordle in every issue! Guess the 5-letter word using the colored tiles to guide you. A green tile means the letter is correct and in the correct spot; a yellow tile means the letter is correct but in the wrong spot; and a grey tile means the letter isn’t in the 5-letter word. CLICK HERE TO PLAY!

S T E A M M A K E S T A M E S G A M E S What’s Happening, Hawthorne?! September - October 2026

34.

Hawthorne Residential Partners Company Newsletter September - October 2026

Do you have an idea for the Corporate Newsletter? For ideas email announcements@hrpliving.com

@hawthorneresidentialpartners www.hawthorneresidentialpartners.com