Comclean Company Capability Statement 2025

About Comclean Comclean Australia is a progressive commercial cleaning company, with a team of talented commercial cleaning and maintenance personnel, consistently delivering superior cleaning and maintenance results.

Established in 2002, we identified a need for a quality service provider in this industry. We created a business that focused on effective, face-to-face personalized delivery methods.

We regard ourselves as an integral part of our client’s organisation and are committed to making whatever effort is required to get the job done.

We recognize the significance of consistently delivering high-quality and dependable service to our clients on every occasion. Our goal is to provide a comprehensive and professional commercial cleaning service, along with other services such as consumable supplies.

With more than 50 years of combined experience, our management team brings a wealth of knowledge, dedication, and essential expertise for success in our industry. Comclean specialises in commercial cleaning services to office blocks and high-rises, as well as specialist cleaning services to medical facilities, industrial premises, shopping centres, and many other large-scale businesses.

We value the uniqueness of each client and strive to offer them a competitively priced, personalised cleaning service.

Comclean Australia blends its internal cleaning knowledge with a strong emphasis on quality management, strict operational processes, and a culture of accountability across the organisation.

Our goal is to continually exceed customer expectations.

Mission Statement Comclean Australia aims to provide exceptional cleaning services to our business partners.

At the core of our operations is the conviction that providing a good service leads to increased value!

Our Values Our values define our identity and the principles we adhere to, guiding the behaviour of our team members.

COMMITMENT

RESPECT

Dedication to our mission and approach our work with firm determination.

Treating everyone with dignity and valuing diverse perspectives

INTEGRITY

COLLABORATION

Upholding the highest standards of honesty and ethical behaviour.

Working together across the teams to achieve common goals

ACCOUNTABILITY

SUSTAINABILITY

Taking responsibility for actions and outcomes

Committing to environmentally friendly practices

INNOVATION

FAIRNESS

Encouraging creativity and embracing new ideas

Ensuring just and equitable treatment for all

CUSTOMER FOCUS

TRANSPARENCY

Prioritizing customer satisfaction and putting their needs first

Being open and clear in communications and operations

Our Team Jürgen Herrmann Director

For more than 20 years Jürgen has dedicated his efforts to developing his business in the commercial cleaning industry.

Jurgen contributes to the business his expertise acquired from business education, experience in diverse management positions, and comprehensive understanding of all facets of the cleaning industry, encompassing cleaning and operations. Most importantly, he embodies a dedication to customer satisfaction, which forms the foundation of his business ethics.

Bendan McGovern Operations Manager

Brendan has over 20 years of experience in the commercial cleaning sector including managing services for the RBWH, mastering all aspects of cleaning ranging from daily tasks to specialised applications. He approaches his role with enthusiasm and demonstrates dedication across all his cleaning assignments.

Ruby Xiong

Client Service Support Ruby Client has four years of experience delivering exceptional customer satisfaction. She excels at understanding client needs, resolving issues efficiently and building strong relationships. She has an attentive customerfirst approach, adaptability, and a strong ability to handle inquiries and concerns with professionalism.

Bigyan Lamichhane Sunil Devkota Site Cleaning Team

The cleaning team with leading hand Bigyan have a combined 15 years of cleaning experience.

They are enthusiastic and work well together as a team. Bigyan’s team is also responsible for the periodic cleaning services and can be backed up by one of our other specialist cleaning teams if time constraints become an issue.

Lee Hardy

General Manager Lee has over 30 years cleaning management experience and vital operational skills to enhance and optimise the business. Lee holds a Diploma in Management & Communication and has attended numerous food safety and infection control courses.

He has managed both operations and sales in cleaning and soft services giving him a broad overview to successfully work with a multitude of venues.

Mai Moua

Administration & Operational Support Mai has over 10 years’ experience in customer service.

She demonstrates a proficiency in fostering genuine connections and addressing the varied requirements of clients at both local and national levels. With a dedication to delivering continuous customer service, she actively seeks out inventive approaches to support businesses delivery.

Tyneille Hutchins

Systems & Compliance Tyneille Has over 8 years of experience in customer service, having developed a unique blend of skills that enable her to deliver exceptional support while ensuring seamless compliance.

Tyneille leverages expertise to provide top-notch service to clients while maintaining the highest standards of regulatory adherence. Her extensive background in customer-facing roles has honed her ability to navigate complex issues and communicate effectively.

Accreditation

Service Delivery

Comclean Australia holds ISO 9001, ISO 14001, and ISO 45001 accreditation.

Each primary site is equipped with a Site Manual that comprises all regulated documents pertaining to service delivery.

This includes general policies, equipment specifications, training records, OH&S prerequisites, and guidelines for chemical handling.

Induction The Operations Manager and members of the team are taken through the site and advised of specification requirements and OH&S matters. Included in the briefing are any site regulations and access matters that must be adhered to.

Onsite Training This is delivered by the Site Supervisor, documented for each employee with individual competency records kept for all the tasks that may arise in delivery of our services to each site.

Quality Control

Quality Statement Quality, Safety and Environmental (QSE) Management is of critical importance in the planning, organisation and undertaking of the company’s operations. It is the policy of the company to: •

operate our business in a manner that consistently meets or exceeds the quality standards set by ourselves and our customers

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conduct our activities in such a way that the health, safety and well-being of employees and sub-contractors are protected, and to prevent any adverse effects on the environment.

Regular, unannounced site audits are conducted by the Operations Team.

In addition, scheduled monthly inspections are undertaken by the Site Supervisor and Operations Team together with a Client Representative. A formal audit is completed; a copy of which is given to the cleaners, a copy to the Client and a copy is filed in the office.

Corrective Action Comclean has a Corrective Action Procedure in place for speedy resolution of issues management.

Site Management Communicating to cleaner’s accurate specifications and schedules is key to being able to deliver a consistently high outcome. We use “SafetyCulture” across all sites and cleaners. This assists: •

Communicating specification and schedule changes

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Geo-location shift tracking

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Accurate consumable supply ordering

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Cleaning auditing by the operational team and cleaner feedback

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Problem reporting

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Site security information

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Health & Safety Extensive training, workshops and “Take 5” meetings are part of a wider OH&S strategy ensuring staff are properly trained and aware of any risks / hazards onsite.

Safe Work Method Statements (SWMS), Standard Operating Procedures (SOP’s) and Risk Management Assessments are part of our site and staff induction.

Agar Cleaning Chemicals

Washroom Services

HIGH PERFORMANCE CLEANING PRODUCTS

Comclean is a FULL SERVICE commercial cleaning and supply company. We can discreetly refresh and replenish all consumable items and hygiene services.

Agar Cleaning Chemicals are the market leader in cleaning chemistry. They provide superior results and increase efficiency.

GET RESULTS •

Clean faster with high performance products

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Impress with a brilliant clean and professional finish

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Improve hygiene, prevent crosscontamination

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Field tested and proven for reliable results

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Minimise environmental impact with the GECA licenced range

HYGIENE SERVICES There are advantages in having your cleaners service your hygiene needs.

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Discreetly able to service sanitary bins out of hours. Gone are the days of a trolley full of sanitary bins being changed over lunch!

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Clean Bins! Because we service the sanitary bins we clean and sterilize the sanitary bins each service.

SAVE TIME •

Boost output with high performance chemicals

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Formulated to work quickly to save you time and money

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Get the job done right the first time – no re-application!

IMPROVE SAFETY •

Full range of compliance support materials

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Product formulations designed to be gentler on patrons & staff

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Colour Coded Cleaning System makes cleaning simpler & safer

CONSUMABLE SUPPLY •

Full range of all consumable products

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Toilet paper and hand towel’s

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Hand soap and hand sanitizer

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All additional requirements

Our Commitment to Sustainability LOW-EMISSION TRANSPORT At Comclean Australia, sustainability is embedded in every level of our operations. Our sales team uses electric vehicles for client visits, reducing transport-related emissions. On-site, we encourage our teams to reduce paper use and support recycling wherever practical.

SAFER, GREENER CLEANING PRODUCT Building on this approach, we prioritise the use of GECA-certified Agar Cleaning Chemicals, which are independently assessed to minimise environmental impact. These products are biodegradable and free from harmful toxins. They are also formulated to reduce indoor air pollution, helping create healthier spaces for staff and building occupants. GECA certification ensures products are manufactured under ethical labour conditions and are safer to transport, store, and use.

RESOURCE-EFFICIENT EQUIPMENT AND PRACTICE As part of our ongoing practices, we use microfibre technology to reduce water and chemical usage.

Our equipment selection also focuses on energy-efficient models that lower power consumption during service delivery.

TRAINING AND ENVIRONMENTAL STANDARDS In the same spirit, we embed environmental responsibility into our systems and staff training. All team members receive site-specific inductions covering environmental protocols, safe chemical handling, and sustainability guidelines. Our ISO 14001 Environmental Management certification ensures our processes meet recognised standards for responsible environmental performance.

A PRACTICAL APPROACH TO POSITIVE IMPACT These actions reflect our practical, results-focused approach to sustainability, delivering reliable cleaning outcomes while reducing our environmental footprint.

Our Services COMMERCIAL CLEANING •

Daily / weekly cleaning services bespoke to your premises

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Day evening & weekend general cleaning

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One off specialist cleaning services

WASHROOM SERVICES •

Sanitary bins

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Air fresheners

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Nappy Bins

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Urinal deodoriser’s

GRAFFITI REMOVAL •

Removal of offending paint

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Re-paint

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General Graffiti removal using specialised chemical

EMERGENCY SUPPORT •

Flood Water extraction

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Minor Mould remediation

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Emergency clean up labour

OTHER SERVICES •

Strip and seal

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High access Window cleaning

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High access cleaning

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Building washdowns

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Rubbish removal

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Gutter cleaning and roofline maintenance

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COVID-19 cleaning, sanitisation and fogging

Comclean provides a range of additional services to support the ongoing maintenance of commercial sites. These are delivered across office blocks, high-rises, medical facilities, industrial premises, shopping centres, and other large-scale businesses.

Why Choose Comclean •

A responsive, solutions-focused approach to service delivery

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Tailored cleaning programs to meet specific site and industry needs

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Established systems for communication, auditing, and reporting

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Reliable teams who provide consistency across every site

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A collaborative working style built on trust, clarity, and accountability

Proven Stability and Client Confidence Since our establishment in 2002, Comclean Australia has consistently delivered commercial cleaning services with a focus on long-term value and reliability. Our operational continuity is supported by structured systems, experienced personnel, and the capability to service a broad range of sectors. This long-standing foundation ensures consistent outcomes and reinforces Comclean Australia’s reputation as a dependable, long-term cleaning partner.

Insurances

Certificate of Currency Employer's information Employer name

Comclean Australia Pty Ltd

ABN

36 111 578 226

ACN

111 578 226

Policy number

WNA050818373

Insurance type

Accident Insurance Policy

Statement of coverage This certificate issued on 09 September 2024 is a Certificate of Currency, which provides cover under the Workers' Compensation and Rehabilitation Act 2003 for: (a) the employer's legal liability for compensation; and (b) the employer's legal liability for damages.

The amount of insurance under the workers' compensation scheme is unlimited subject to the provisions of the Workers' Compensation and Rehabilitation Act 2003 and the Workers' Compensation and Rehabilitation Regulation 2014 and the employer's compliance with their requirements. In some instances, non-compliance can jeopardise an employer's insurance cover but will not prevent an injured worker from being compensated pursuant to the Act. This Certificate of Currency is issued for the insurance period from 01 July 2024 to 30 June 2025.

WorkCover industry classification 731114 - Building & Other Industrial Cleaning Services

For more information, please contact us on 1300 362 128 or visit our website at worksafe.qld.gov.au.

GPO Box 2459 Brisbane QLD 4001 - 280 Adelaide Street

P: 1300 362 128 F: 1300 651 387 ABN: 40 577 162 756

worksafe.qld.gov.au

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Some of Our Clients

Locations Comclean Australia delivers services nationally, and our branch offices and service teams are supported by our Head Office located in Brisbane, Queensland. Areas we service include: •

Brisbane

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Melbourne

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Canberra

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Townsville

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Sydney

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Perth

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Central Queensland

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Hobart

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Darwin

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Gold Coast

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Adelaide

What Our Happy Clients Say About Us Our happy clients consistently provide positive feedback, showcasing our commitment to reliability, professionalism, and quality of service.

“

“For any business looking for a total cleaning package then, look no further, Comclean is the one stop shop. Absolute professional, great customer service and the cleaning that they do is flawless.

Highly recommend them - the best in Brisbane for commercial cleaning services.”

- Alpha domestic & commercial services

“

I cannot address how happy I am with Comclean servicing my site. Cleaning is done twice weekly and for the last eight months I have never had any issues.

The admin staff are exceptional, friendly and efficient.

The cleaner is also helpful, punctual and has never missed a service. I totally recommend Comclean for cleaning services.”

- Mike Kelly

“

Professional and thorough. Their cleaning service is affordable, and thier staff is very friendly and efficient. I’ve used this company for both residential and commercial cleaning, and they always deliver exeptional results.”

- Ugyen Wangchuk

YOUR PARTNER IN CLEANING

1300 601 136

info@comcleanaustralia.com.au Unit 2/2960 Logan Road, Underwood, QLD 4119 comcleanaustralia.com.au