Hn a z eng (1)

We g w e i s e r v o n A b i s Z A-Z Guide

Legendärer Char me mit exzellenten Aussichten

I M P O RTA N T T E L E P H O N E N U M B E R S A WARM WELCOME TO THE HOTEL NEPTUN IN WARNEMÜNDE It’s great having you with us.

ADMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661 ALARM CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 BANQUET SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666 BEAUTY FARM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

This guide aims to steer you through your stay at the Hotel NEPTUN. It contains everything important at a glance.

After the keywords you will find the phone number of each department. If there is anything else you want to know, we are here at any time. We will help in whatever way we can.

CAFÉ PANORAMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771 CONCIERGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 HOSPITALITY SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . 465 HOUSEKEEPER . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478 NEPTUN SPA / WELLNESS AREA

Have a pleasant stay at the Hotel NEPTUN. Your Hotel NEPTUN team

Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479 Advice & appointments . . . . . . . . . . . . . . . . . . . . . . . . . 404 ORIGINAL THALASSO CENTRE Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404 RECEPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472 RESTAURANT DÜNENFEIN . . . . . . . . . . . . . . . . . . . . 790 RESTAURANT GENUSSHAFEN . . . . . . . . . . . . . . . . 780 ROOM SERVICE . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770

21

A AIRPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 The closest airports are located in Rostock-Laage, Lübeck, Hamburg and Berlin. It would be a great pleasure for our concierge to inform you in detail.

ALARM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333 The alarm and escape route plan is on your room door as well as in the corridor. Please use our alarm phone in case of emergency: 333 (24 h/day). Please notice the fire-extinguisher in the corridor.

ARRIVAL Your room is available from 2 pm.

B B ABY EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478/476 We have complete but limited facilities for your baby – of course free of charge. Please ask our housekeeper or our concierge for further information.

22

B ABY-PHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472 You can obtain a baby-phone at the reception.

Our employees would be happy to explain you how it works.

B ABYSITTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Our concierge would be happy to contact a babysitter agency for you.

B ANK / CASH POINT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 The next EC cashpoints are located at Kirchplatz 4 (Sparkasse) and in the Mühlenstraße 44 (Deutsche Bank). You can change foreign currency in the “Reisebank” at the train station of Warnemünde.

Our concierge would be happy to give you further information.

B ANQUETS, CONFERENCES, FAMILIY CELEBRATIONS, WEDDINGS . . . . . . 666 Our banquet service would be happy to advise you.

B AR Sky-Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771 Our Sky-Bar is on the 19 th floor with D J, dancing and show under Warnemünde’s starry sky. Every Friday and Saturday from 8.30 pm. Opening hours and current events can be found by our concierge or in the “Guest Mail”(German), or just ask our guest relation team. www.hotel-neptun.de/en/sky-bar

Lobby-Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786 Open daily from 10 am. Happy hour: Sunday till Thursday from 5.30 pm to 6.30 pm, except from public holidays.

Our pianist plays for you in the evening. www.hotel-neptun.de/en/lobby-bar B ATHROBE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478/476 We provide you with bathrobes for the duration of your stay for free. These can be found in the wardrobe of your room.

However, bathrobes can also be bought in our hotel shop NEPTUN-WELT in the lobby.

B ATHING DRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 You can buy beach shoes, swimsuits, swimming trunks and much more in our hotel shop NEPTUN-WELT in the lobby.

BEACH TOWELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478/476 can be borrowed from our housekeeper or at reception for a single fee. You can have your towels cleaned for free, if necessary. However, you can also buy beach towels in our NEPTUN-WELT or in our NEPTUN SPA.

BICYCLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465 We offer different bicycles for hiring for a fee. Please contact our guest relation team. You can easily lock your bikes in the bicycle box which belongs to the hotel. The Europe-bicycle footpath is located directly in front of the Hotel NEPTUN. You can get maps from our concierge.

BREAKFAST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 790/770 Our “healthy & varied” NEPTUN-breakfast buffet is served daily from 6.30 am to 10.30 am in the hotel Restaurant DÜNENFEIN. Futhermore you can enjoy our “Heavenly Breakfast” in our Café PANORAMA. If you wish to have breakfast in your room just call our room service or hang a breakfast tag on your door until 10 pm on the day before.

“Heavenly Breakfast” . . . . . . . . . . . . . . . . . . . . . . .

771 Enjoy our “Heavenly Breakfast” on the 19 th floor, daily from 7.30 am to 12 am. For guests who booked a suite, a junior suite, an apartment or a panorama corner room, it is inclusive. Otherwise it costs 10 p.p.

BOWLING ALLEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 You can make a reservation for our bowling alley by our concierge.

23

C CAFÉ PANORAMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771 Enjoy tea and coffee specialities on the 19 t h floor with cakes from our own patisserie. Open daily from 1 pm to 6 pm. www.hotel-neptun.de/en/cafe-panorama CANDLES Please understand that candles may not be lit in rooms due to reasons of security.

CAR RENTAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/465 There are Sixt / Avis / Europcar / Hertz / Enterprise offices in Rostock. Our concierge and our guest relation team would be pleased to help you.

CAR SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Minor repairs, battery and tyre service can be arranged on request by our concierge. Car care service on request.

Your car is picked up and brought back after intensive manual cleaning inside and outside (for a fee).

CHAMBERMAIDS . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 478/476 You can contact your chambermaid between 7 am and 10 pm via the housekeepers office or via our concierge.

24

CHURCH SERVICES/CHURCHES . . . . . . . . . . . . . . . 476 A Protestant church is located at the Kirchplatz and you can find a Catholic church “Maria Meeresstern” in the Schillerstraße.

Our concierge would be happy to give you more information.

CINEMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/465 The closest cinema is “Ostsee-Welten”, close to the lighthouse.

Ask our concierge or our guest relation team for more information.

They are happy to help.

CITY TOUR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/465 Our concierge and our guest relation team are happy to inform you about options, times and prices.

CLERICAL AND SECRETARY’ S SERVICE . . . . . 476 can be arranged by our concierge.

CONFERENCE AND SEMINAR ROOMS . . . . . . . 476 Our banquet service with seating capacity for 10 - 500 guests is available for you. Our banquet service is happy to advise you. www.hotel-neptun.de/en/conferences-semimars COPYING SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/666 is arranged by our concierge and our banquet office.

COSMETICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479/420 can be obtained in our NEPTUN SPA or in our hotel shop NEPTUN-WELT. CREDIT CARDS We accept Visa Card, Master Card, American Express and Diner’s Club.

D DANCING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 takes place in the Sky-Bar and in the DA CAPO club discotheque. The concierge would be happy to inform you about the current opening hours.

DEPARTURE We would like you to leave your room by 11 am.

If you need the room longer, please contact our reception.

A late checkout is possible according to availability (for a fee).

DISTANCES Alter Strom: approx. 10 minutes by foot Warnemünde Werft train station: approx. 15 minutes by foot Warnemünde railway station: approx. 15 minutes by foot

Centre of Rostock: approx. 20 minutes by train Rostock-Laage airport: approx. 60 minutes by car DOCTOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 If you need a doctor, please call our concierge.

DRY CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478/476 Acceptance: daily at the reception or from our housekeeper.

E ELECTRICAL CONNECTIONS . . . . . . . . . . . . . . . . . . . 472 The line voltage is about 220 V/50 Hz. Adaptors are available at the reception.

ELECTRIC CAR CHARGING . . . . . . . . . . . . . . .. . . . . . 476 You can charge your electric car in our car park. Please ask our concierge for further information.

E-MAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Your e-mail address in our hotel is: gast@hotel-neptun.de.

You receive your messages via our concierge.

25

EMERGENCY EXITS The emergency exits are marked. Please note further escape route plans at your room door and in the corridor.

ESCAPE ROUTE PLAN can be found on the inside of your room door and in the corridor.

EVACUATION Please pay attention to the announcements and follow the instructions in case of emergency.

EVENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/465 Our guest relation team would be happy to book events for you and transfer information.

EXCURSIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465 Our minibus travels …

You can find dates and tours in the current “Guest Mail” (German) which can be found in the restaurant every day or ask our guest relation team. Please visit for more information: www.hotel-neptun.de/en/destination-excursions

F FAXES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 can be sent and received by our concierge (for a fee).

Fax: 0381 - 777 888.

FERRY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465 Our guest relation team would be happy to inform you about ferry connections (including abroad). We are pleased to make your reservation.

FIRE-EXTINGUISHERS are located on each floor. Please notice the escape route plans as well.

FITNESS . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . 479 You can find our current course plan here: www.hotel-neptun.de/en/sport/fitness-im-neptun Fitness equipement can be used from the age of 16.

FLIGHT TICKETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/465 can be arranged by our concierge or our guest relation team.

FLOWERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 can be ordered via our concierge at any time.

26

G GOLF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 870 The Hotel NEPTUN is a partner hotel of the golf course Warnemünde. If you book your green fee in our hotel, you will benefit. Our golf coordinator Grit Breuer-Springstein would be happy to give you further information. www.hotel-neptun.de/en/golf GOOD NIGHT SERVICE We would be glad to prepare your bed for your nighttime.

Please just hang the “Good night Service” tag on the outside of your door until 5 pm. Afterwards the “Good night Service” will come to you between 6 pm and 9 pm.

H HAIRDRYER can be found in your bathroom.

HEADPHONES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472 We offer a limited number of wireless headphones. If you are interested in borrowing them, please ask our reception staff.

HOSPITALITY SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . .. 465 When you are on holiday with us, our guest relation team would be happy to assist you with your freetime activities.

HOTEL INFORMATION SYSTEM Your television gives you important and current information about the hotel and the weather. Please select the “Menu” button on the remote control.

HOTEL RESERVATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 We offer to make reservations for you in other hotels (for a fee).

HOTEL SHOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 Take a piece of Hotel NEPTUN home – from our hotel shop NEPTUN-WELT in the lobby.

HOTEL VIDEO The Hotel NEPTUN video runs on TV channel 3.

HOUSEKEEPING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478 Room cleaning is from 7.30 am to 4 pm.

If you do not want to be disturbed, please hang the tag “I am still enjoying the excellent prospects” on the outside of your door.

Individual wishes can be discussed with our housekeeper.

27

I INTERNET ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Use our WiFi access throughout the entire hotel for free.

Just start your browser and register with your room registration (four-digit room number, name and departure date).

Our network is: hotel_neptun IRONING see LAUNDRY

K KIDS’ CLUB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465 Daily free child care (aged three and above) in our “Seepferdchen-children’s club” in the NEPTUN SPA. “NEPTUN-children’s club” for older children during holiday seasons and on public holidays (aged seven and above) with varied programmes. www.hotel-neptun.de/en/the-hotel/child-care

28

L LAUNDRY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478/476 You can give your washing orders daily to our housekeeper or to our concierge by phone. Ironing orders up to 7 pm.

CLEANING see DRY CLEANING LEISURE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/465 Surfing, sailing, yachting, tennis, horse-back riding, golf and horse carriage trips can be arranged by our guest relation team.

LIABILITY The hotel safe, for storing valuables and cash, is available for you 24 hours a day at reception. Furthermore all rooms are equipped with a safe. The hotel accepts no liability for items in the room which are not shut away.

LIMOUSINE TRANSFER SERVICE . . . . . . . . . . . . . . 465 can be arranged by our guest relation team. See TRANSFER LONG-DISTANCE CALLS/ TELEPHONE Our automatic telephone switchboard allows you to call in Germany and other countries. Dial “0” for external calls.

One unit costs 30 Cent.

LOST AND FOUND . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476/478 If you have lost or found something during your stay, please inform our concierge or our housekeeper.

LUGGAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Our porter or our concierge would be happy to take over the transport and safekeeping of your luggage. The luggage space is located at the reception where you can store your luggage if you would like to spend some more time in Warnemünde after your check-out.

M MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 If there is a message for you, we will send a note to you via your TV. The message and your post can be obtained from our concierge. see also VOICE MAILBOX MINIB AR The minibar with a price list can be found in your room cupboard. If you take something out on your departure day or the day before, please give a hint to our staff at reception while checking out.

N NEPTUN SPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479 Daily from 7 am to 10 pm. You can enjoy in our 2,400 m2 great wellness area a seawater swimming pool (10 x 15 m, 30 ° C), a sauna area with different saunas and a terrace, a supervised fitness training area with Life Exercise Equipment and sea view, aerobics and gymnastics.

The current course programme can be found in our daily “Guest Mail”(German), on your TV or on our website: www.hotel-neptun.de/en/sport/fitness-im-neptun NEPTUN SPA includes a certified Original Thalasso Centre. see THALASSO CENTRE You can easily enter via one of our lifts. Please wear a bathrobe, a bathing costume and bathing shoes (the white slippers, which can be found in your room, are not suitable for using in the NEPTUN SPA) or please wear sportswear.

Please bring your room card with you. It is for your access to our NEPTUN SPA necessary and you can lock your locker with it. You will receive towels at the NEPTUN SPA reception.

29

SPA information and reservation . . . . . . . . . . . . . . . . . . . . . . . . . 401 Daily from 10 am to 6 pm, inclusive making appointments for our Thalasso doctor.

We offer various treatments, massages, Thalasso packages, face cares, fitness offers and rituals. We would be happy to advise you personally and individually.

We offer a daily tour of our spa area. Please find further information in our “Guest Mail”(German). We would like to show you the Original Thalasso Centre in detail.

Please wear beach shoes or sneakers for the tour.

NEWSPAPERS AND MAGAZINS . . . . . . . . . . . 476/420 can be obtained during the opening hours in our hotel shop NEPTUN-WELT. Outside of the opening hours, magazines and newspapers are available at the reception.

For breakfast you receive the “Ostsee-Zeitung” for free.

P PANIC LOCK It is possible to lock your room door that it cannot be opened from the outside and you remain undisturbed. The door can still be easily opened from the inside that, in case of emergency or panic, you can leave the room unhindered at any time.

30

PARKING There are parking places in the parking area in front of the hotel or in the multi-storey car park for a charge. There are further parking spaces near the hotel which also require payment.

PAYMENT can be made in advance by bank transfer, at the hotel by girocard with PIN, by credit card, via our hotel app Conichi or in cash. The hotel reserves the right to ask for payment on arrival if it is necessary.

PERSONAL TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404 You can book an appointment with a qualified fitness coach at our Thalasso reception.

PETROL STATION . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . 476 The closest petrol station is located at “An der Stadtautobahn 60”.

You can charge your electric car in our car park. Please contact our concierge in advance.

PETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 We offer special pet floors. Please do not bring your dog into the bar, into the restaurants or into the NEPTUN SPA. We ask you politely to keep your dog on a lead. We would be happy to arrange a dog sitter for you (for a fee).

PHARMACY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 The nearest pharmacy is in the Mühlenstraße 45.

Our concierge would be happy to give you further information.

by foot as well as the Warnemünde Werft train station.

It is about 20 minutes to Rostock central station by train.

We would be happy to call you a taxi or bring you personally.

PILLOW MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478 To make your night at our hotel as comfortable as possible, we offer you additional types of pillows in our pillow menu.

RAZOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Disposable razors can be obtained from our concierge for a fee.

RECEPTION . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

PORTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 POSTAL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Information about incoming post gives you our concierge.

POSTCARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 Our hotel postcards can be found in the information folder in your room or in our hotel shop NEPTUN-WELT.

R RAIL CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . 476/465 Please ask our concierge or our guest relation team for information.

RAILWAY STATION . .. . . . . . . . . . . . . . . . . . . . . . . . . . 476/465 The Warnemünde railway station is approx. 15 minutes away

REPAIRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472/487 If there are any technical or other problems in your room, please inform our reception or our housekeeper.

RESTAURANTS Select from our culinary variety: Restaurant DÜNENFEIN on the 1 st floor . . . . . . . . . . . . . . . . . 790 It can be reached via the hotel lobby and opens daily from 6.30 am to 10.30 am and from 6 pm to 11 pm. www.hotel-neptun.de/en/restaurant-duenenfein Restaurant GENUSSHAFEN on the 1 st floor . . . . . . . . . . . . . 780 It can be reached via the hotel lobby and opens daily from 11.30 am to 2 pm and from 6 pm to 11 pm. www.hotel-neptun.de/en/restaurant-genusshafen

31

Sky-Bar on the 19 th floor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772 see BAR NEPTUN’s M. bistro on the ground floor (seaside) . . . . . . . . . 776 open daily from 12 am www.hotel-neptun.de/en/bistro-neptuns-m Grill restaurant BROILER on the ground floor . . . . . . . . . . . 766 daily from 11.30 am to 10 pm www.hotel-neptun.de/en/broiler-grill-house Lobby-Bar in the lobby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786 see BAR Beach bar NEPUN’s DÜNE 13 . . . . . . . . . . . . . . . . . . . . . . . . . . 476 open daily from 11 am, from April to September/October, depending on weather conditions. www.hotel-neptun.de/en/neptuns-duene-13-beach-bar DA CAPO club discotheque in the basement . . . . . . . . . . . . . . 778 Free entry for hotel guests. The discotheque opens on Tuesdays, Fridays and Saturdays for you from 10 pm.

Current events can be found in our daily “Guest Mail” (German), by our concierge or our guest relation team. www.hotel-neptun.de/en/discotheque-da-capo

32

ROOM SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770 Room service is available 24 hours a day. We offer our guests a well-chosen menu at night.

S SAFE In every room is a safe which can be programmed with an individual code. see LIABILITY SAUNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479 Our sauna area includes a Finnish sauna with sea view (95° C), a sanarium (50° C) and a steam bath with a separate women’s Finnish sauna. Our sauna area awaits you at the NEPTUN SPA daily from 7 am to 10 pm.

Towels are available at the NEPTUN SPA reception.

Please enjoy the sauna without swimwear.

SEMINAR ROOMS see CONFERENCE AND SEMINAR ROOMS

“Ser viceQ” QUALITY SEAL To make you feel more at home with us and are happy to return, we work every day on top-quality service according to standardised national criteria. We are certificated with stage II through the initiative “ServiceQualität Deutschland”.

SEWING EQUIPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478 can be found in your cupboard or ask our housekeeper.

For further sewing works please contact our concierge.

SHOPPING FACILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 You can find boutiques at the hotel as well as in Warnemünde in the Mühlenstraße, Seestraße or Alter Strom. In addition to that, boutiques can be found in the centre of Rostock. Our concierge would be happy to give you further information you may need.

SKY TV can be used for a fee of 7,50. Please note the instructions next to your television or on the screen after switching it on. Choose the “Bundesliga-package” seperately for 3,50. The settlement is made per hotel day (12 pm to 12 pm of the next day).

SPORTS ACTIVITIES see NEPTUN SPA LEISURE FITNESS

STAMPS/LETTERBOXES . . . . . . . . . . . . . . . . . . . . . . . . . . 476 You can hand in your holiday post at the reception. We will frank and send it for you. Postage is charged on the room bill.

SWIMMING POOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479 Our seawater swimming pool (10 x 15m, 30° C) is located in our NEPTUN SPA and opens daily from 7 am to 10 pm.

Towels are available at the NEPTUN SPA reception.

T TAXIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 can be arranged by the concierge. If you want to order a taxi from your room, you can contact: Hanse Taxi Rostock, Tel.: +49 381 - 685 858 TELEPHONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Simply dial “0” and the telephone number afterwards.

You can be called directly as well: 0381 - 777 + your room number.

Further information can be obtained from our reception. see LONG-DISTANCE CALLS

33

THALASSO CENTRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404/401 Thalasso (greek: thalassa = the sea) means treatments with seawater, sea air, sun, algae, mud and sand. Advices and appointments can be made at the Thalasso reception in our NEPTUN SPA, daily from 10 am to 6 pm. Further information can be found in our Thalasso brochure or on our website: www.hotel-neptun.de/en/original-thalasso-at-the-baltic-sea THEATRE AND CONCERT TICKETS . . . . . . . . . . 476 can be arranged by our concierge or by our guest relation team.

TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465 We would be happy to pick you up from home and take you back on request (for a fee). The transfer to the Warnemünde Werft train station is free of charge for you. Please ask our concierge.

TRAVEL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . 476 as well as all kinds of bookings and reservations can be made by our concierge.

TRAVEL TICKETS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 You are welcome to pick up a day ticket for the entire Rostock network at our reception. With a day ticket you are able to travel by bus, tram or ferry all day in Rostock. We would be happy to pick up other tickets (e.g. train tickets) from the train station for you (for a fee).

34

U V

UMBRELLA RENTAL . . . . . . . . . . . . . . . . . 472 Umbrellas for hiring can be obtained at the reception.

VISITORS’ TAX . . . . . . . . . . . . . . . . . . . . . . . . 476 The usual local visitors’ tax is not included in the price. Our concierge would be happy to inform you about the current charges.

VOICE MAILBOX If you receive a call but you are not in your room, the caller has the opportunity to leave a message on your voice mailbox.

If there is a voice message for you, a red key flashes on the telephone. Simply press this to hear the message.

After your departure all messages are deleted automatically.

W WAKE-UP CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476 Please inform our concierge about your requests.

You are welcome to use the wake-up call service on the TV. WELLNESS AREA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479 see NEPTUN SPA

Legendärer Char me mit exzellenten Aussichten

Hotel NEPTUN · Seestraße 19 · 18119 Rostock-Warnemünde Telefon: 0381 - 777 0 · Fax: 0381 - 777 888 · info@hotel-neptun.de · www.hotel-neptun.de · facebook.com/HotelNEPTUN