Hotel Insider - Maldives (Issue No. 9)

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CONTENTS

COVER STORY: SAFETY AND SECURITY

We took a look at some vulnerabilities in the tourism industry and got input from experts on the matter. The Maldives is highly reliant on tourism and safeguarding the industry is imperative.

CONVERSATION

- ADIL NAEEM

Fires in Male shook the nation recently. So, we sat down with fire safety expert Adil Naeem of Global Fire Services for his thoughts on the matter and talked about fire safety at resorts.

UNDP MALDIVES

The project Plastic Noon Gotheh intends to conserve the environment by promoting and facilitating the banning of single-use plastic bags in the capital of Maldives, Male’ city.

IN THE BOARDROOM

- HUSEN AMRU MOHAMED RASHAD

Amru’s vision for STO involves stepping out of retail and focussing on making MIFCO profitable. He also has an exciting project that would interest resorts after fresh local produce.

WORD FROM THE TOP

- JONAS AMSTAD

If we’d lived through half the experiences of Jonas Amstad, we’d likely have a humourless worldview. Jonas is different though. And he thinks going green is going to make you a lot of money.

RESORT REVIEW

- MÖVENPICK RESORT KUREDHIVARU

MALDIVES

Ah, Mövenpick, home to great food and of course, excellent chocolate. The property’s celebrating its anniversary this November and though under French hotel giant Accor, the resort remains true to its culinary roots.

(continued on page 6)

ON THE COVER: Naladhu Private Island Maldives - "Best Resort in the Indian Ocean" by Condé Nast Traveler Readers’ Choice Awards.

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BACK OF THE HAUS

- SOLARSEA AT LUX* SOUTH ARI ATOLL

Swimsol has done quite a bit around the country now in terms of promoting solar energy and we take a look at its huge project at LUX* South Ari Atoll, once the largest sea-based solar system in the world.

SPOTLIGHT - XCOPS

Safety is paramount to XCOPS, who work only with those who take things seriously. The company has a team of highly qualified people behind it and are very results driven.

SPOTLIGHT - OSTRAVA

This is a company you should keep in mind – they do a lot in the area of safety gear and workwear. With Ostrava, you’re not only safe, you also look sharp.

WORKING WOMEN

- RAFAAF WAHID

We meet Rafaaf Wahid, an ambitious young woman who wants to become an island hostess at the stunning Hurawalhi Island Resort. She once operated the resort’s telephones but guests were charmed by her personality and she soon became the island’s first hijabi restaurant hostess.

- LUX* NORTH MALE', A LUXE SURFING RETREAT

This North Male Atoll property has debuted what it’s dubbed The LUX* Break, which the resort claims is ideal for kite and wave surfing.

- CONDÉ NAST READERS NAME NALADHU PRIVATE ISLAND 'BEST RESORT' IN THE INIDIAN OCEAN

Big news for the Maldives. For the third time in a row, Naladhu Private Island was recognised as the “Best Resort in the Indian Ocean” by Condé Nast Traveler Readers’ Choice Awards 2019.

MARKETPLACE

A quick guide to suppliers, financial institutions, basically everyone useful for people such as yourself.

EDITORIAL

Mariyam Athif

Editor

Adele Verdier-Ali

Editorial Consultant

Nashiu Zahir

Contributing Editor

MARKETING & SALES

Mohamed Shinan

Marketing & Sales Consultant

Mohamed Yazeed Abdul Sattar

Marketing & Sales Consultant

Ali Kausar

Print Advertising

PRODUCTION

Fathimath Nahuza

Operations Manager

Aishath Hamdha

Administrative Intern

CONTRIBUTORS

Naifa Zahir

Editorial Intern

Abdulla Muaz

Photo/Multimedia Editor

Ahmed Razeen

Photographer

Munshid Mohamed

Photographer

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Keep it safe

Hello everyone,

It’s great to be back with our ninth issue. This time, we’re exploring safety and security, and we’ve talked to some of the top firms in the business, including Global Fire Services (GFS) and XCOPS. The theme is continued in our cover story, which we hope you will enjoy.

We had a chat with Adil Naeem of GFS for Conversation. He’s an industry veteran with a military background, and we got his input on the recent fires that devastated parts of Male'.

On a less grim note, our writers went up to Noonu Atoll to the chic Mövenpick Resort and were delighted with their culinary offerings.

And we took a look at Swimsol’s SolarSea project at LUX* South Ari Atoll. Swimsol is making a great effort to use renewable energy and we applaud them.

For Working Women, we featured Rafaaf Wahid, an ambitious young woman from Naifaru who joined the team at Hurawalhi in May last year. Breaking stereotypes, she’s the resort’s first hijabi restaurant hostess and has a little hobby that’s encouraged by the resort.

And in ‘Word from the top’, we interviewed Jonas Amstad, GM at LUX* South Ari Atoll. He believes going green isn’t just good for the environment but that it makes a lot of sense economically.

All right. See you with our next issue soon.

Warm Regards

Mariyam Athif Editor

Adil Naeem

Much was said about safety over the past few weeks – there was loss of life, damage to property, homelessness. The preventable nature of these incidents sparked public outcry, so we thought it was an opportune moment to sit down with one of the best men in the business of fire safety, Adil Naeem, director, Global Fire Services (GFS).

Hotel Insider: We’ve had two incidents in Male' recently. What are your thoughts on them? What should we be doing to make our homes safer?

Adil Naeem: The recent warehouse fire was a calamity that took a woman’s life and shook the entire city. It also displaced many families and destroyed a lot of property.

This tragic incident and the T-Jetty fire have highlighted the need to implement a building code here in Male'. It should consider fire safety and I strongly believe that both government and private buildings must abide by it. That will guarantee the means of escape for workers and residents in an emergency. Property has a price but life is priceless.

Fire protection and fire-fighting systems must be installed in all government buildings to safeguard the lives of those who use them. And installation of these systems alone is not sufficient. Their service and maintenance are equally important. Then, MNDF fire and rescue services can be confident to use the systems.

In some high-rise buildings in Male', you

can see certain safety features in place. They have fire extinguishers, dry riser systems and so on. But unfortunately, the general public is not trained to use them and lacks basic safety awareness.

The way I see it, damage from the warehouse incident could have been mitigated if companies weren’t allowed to store highly flammable items in residential areas. It will be ideal if they are stored in a separate area far from residential blocks. Then, such incidents, if they were to happen, will be easier to control and handle.

And it’s very important to have a hydrant system here in Male’, which will let firemen respond more efficiently. Also, fire safety awareness is just as important.

Let me ask you a question. What would you do if you are trapped in your room when your building is on fire?

Hotel Insider: Call for help.

Adil Naeem: Yes, of course. But what would you do while you waited for help to arrive?

Here’s what you should do. You will need to close all the doors and windows. And since

"The way I see it, damage from the warehouse incident could have been mitigated if companies weren’t allowed to store highly flammable items in residential areas. "

doors in most houses have a gap between them and the floor, you must fill that gap with a wet towel.

Also, you must bear in mind to stay close to the ground or be in a crouching position as the smoke and hot gases are lighter and will affect you if you were to stay upright.

And you must never use the lift in case of fire. Almost all lifts have that warning but sometimes people panic and use them. The real danger with this is that buildings almost always lose electricity during a fire, and with the power out, you are stuck in a lift.

That’s not a situation you’d want to find yourself in.

Always use the stairs and make sure they are never obstructed. We all know the neighbour who piles goods on these narrow staircases for “temporary storage”. This is a very dangerous practise.

Hotel Insider: That advice could save lives. By the way, we heard you were on the scene at the T-Jetty during the fire.

Adil Naeem: Yes, I was. My 25 years of experience in this field leads me to believe that the fire had occurred due to negligence. There must have been a spark, probably by a lighter, that set the whole thing off.

The thing is, the bowsers (vehicles that transport fuel) in that area don’t have adequate fire-fighting equipment. Plus, the people who drive these vehicles are not properly trained to handle a fire extinguisher.

I believe that the authorities have revoked the licenses of several vehicles since.

Hotel Insider: All right. Moving on to resorts. We’ve seen real devastation at Gili Lankanfushi for one. What do you make of it? What should properties be doing to improve their fire safety standards?

Adil Naeem: New resorts are required by law to have fire and safety measures in place before they are allowed to open up for business. Unfortunately, most properties just do the bare minimum to obtain the relevant licence.

A fire safety regulation for resorts was gazetted in 2015, and resorts need to adhere to it. The regulation demands the installation of

many fire safety systems. And there’s a lot of fire fighting and protective equipment required to be on the island to be used by the resort’s fire squad.

A fire can happen anywhere, even on the best prepared of properties. Most resorts today have a fire squad – almost all our resort clients do.

Hotel Insider: All right. Can you tell us a bit about fire squads and their training?

Adil Naeem: Fire squad training is the most important one. It focusses on both offensive and defensive firefighting, performed outside and inside an enclosed structure when a fire is beyond the incipient stage.

Having a fire squad is imperative as they are your first responders in case of a fire.

We are the only company with a permit from MNDF to conduct this training. Plus, we have training bases in Lhaviyani, Baa, and soon in Addu Atoll as well. So, our clients won’t have to go too far from work to train with us.

Hotel Insider: That’s a great selling point. And speaking of training, how often do you have drills in resorts?

Adil Naeem: We try to conduct one fire drill per client per year. We create scenarios and we try to make them as realistic as possible, using makeup to simulate burns and fog machines to make rooms smoky. A person might be playing the part of an injured guest, for example, and the fire squad needs to respond appropriately to this situation. They can’t treat that person in just any ordinary way, it has to be done properly, taking into account the person’s injuries. These drills have been very successful and highlight areas for improvement.

Hotel Insider: Glad to hear that. Anything else before we part?

Adil Naeem: Since all of our trainers are ex-MNDF personnel and firefighters, it would be great if the government would allow us access to sites in crisis to assist the MNDF fire and rescue team as I am certain our help would prove invaluable in such situations.

Hotel Insider: Thanks a lot, Adil. It was great chatting with you.

"New resorts are required by law to have fire and safety measures in place before they are allowed to open up for business, but most properties just do the bare minimum."

UNDP Maldives A Way without Plastic

Home to approximately 1200 low-lying coral islands scattered across the Indian Ocean, the Maldives is famous for its sun-kissed beaches, crystalline lagoons and its rare underwater beauty.

Year around, tourists from all around the world travel miles to experience the beauty of the country that by some are described as “Paradise on Earth”. A majority of these tourists come specifically to experience the pleasure of diving into the deep blue oceans with vibrant coral reefs and a rich variety of life underwater such as lionfish, angelfish, dolphins, whale sharks, manta rays and sea turtles. Now imagine, the complete disappointment one would feel when a once in a lifetime experience is interrupted by floating plastic in the ocean. Imagine the feeling of seeing the very animals that one comes to witness, tangled in a plastic bag and struggling for air.

The unpleasantness resulting from such imagery is only the tip of the iceberg when it comes to the harmful effects of plastic and plastic pollution. For instance, plastic can pose deadly threats to the coral reefs, marine and land animals and their ecosystems. The everlasting nature of plastic coupled with the absence of comprehensive recycling programs and government regulation on single-use plastics, only adds to the case. In such a scenario remarkable attempts such as that of The Maldives Authentic Crafts Cooperative Society (MACCS), a grantee of Global Environment Facility (GEF) Small Grants Programme (SGP) implemented by the United Nations Development Programme (UNDP) in the Maldives is very much needed and appreciated.

MACCS is a women-led cooperative that promotes sustainable livelihood through the revival of traditional Maldivian handicrafts

industry. The project advocating against single-use plastic bags by MACCS is popularly known as “Plastic Noon Gotheh” which can be roughly translated to “A Way without Plastic.” Intending to conserve the environment by promoting and facilitating the banning of single-use plastic bags in the capital of Maldives, Male’ city, it focuses on increasing awareness, community-centered reduction of plastics, demonstration of alternatives and policy advocacy. The project will also assess the level and nature of the use of single-use plastic bags in selected households and shops and the acceptance of alternative bags.

So, reusable bags were given to selected shops in Male' to be distributed to the customers. The effectiveness of this plan was challenged by how the use of plastic bags have become a part of everyday life with many collecting plastic bags to use as bin liners. Undoubtedly, using single-use plastic bags is convenient and easy. You use it, you throw it with little thought. This, in turn, has resulted in greater resistance to switch to alternatives. However, it should be emphasised and reminded that the cost of using plastic to the environment and our health far exceeds the benefit of convenience. Moving away from single-use plastic has proven to be a challenging but necessary change.

The team of Plastic Noon Gotheh has recognised the need for such a change and is committed to reducing single-use plastic in the Maldives through persistent hard work. In doing so, they believe in working collectively and hence have actively partnered up with various NGOs, private firms and government

agencies and in many events such as “Dhulha Heyo, Hashi Heyo” (National Level Sports Fiesta), Fannungedharin (Youth Music Show) and Zero Plastic Run.

A major achievement and an indicator of the success of the project is the efforts of one of the selected shops, “Vega Point” to continue the initiative and importing paper bags by themselves to make the move away from plastic to paper more permanent. The efforts of MACCS through the project has also been recognised and praised both nationally and internationally. The project team had the privilege of being part of the event that marked the commencement of banning singleuse plastic at the President’s Office, Maldives. It has also been featured in GEF’s publication; Plastics and Circular Economy: Community Solutions and represented in Washington with attendees at the GEF Council Consultation with civil society organisations in Washington, DC.

A major win for all the individuals doing their bit against single-use plastics, was the announcement of a national ban on plastic bags in December 2018. It was a promising result of an inspiring effort by students of 17 institutions who submitted a proposition to the parliament under an initiative by Ghiyasuddin International School. With the new promise to make the island free of plastic bags by 2020, it’s about time to make “a way without plastic” the way of life to ensure that the Maldives lives to its title as Paradise on Earth and for the wellbeing of all life here.

If you would like to learn more about how you can work with UNDP to support communities and jointly take Climate Actions, please follow link http://www.makemyisland.mv

Photo by Ashwa Faheem

In the Boardroom

Husen Amru Mohamed Rashad

STO is the largest trading organisation in the country, and it’s slowly backing out of retailing. The company’s CEO and MD Husen Amru revealed a project that we think would be of great interest to resorts and potential investors: they are planning on buying produce from local farms and act as a distributor.

They intend to match the prices of imported produce and control quality – good news for those interested in quality local produce.

Hotel Insider: You've recently merged your electronics and home improvement operations, they now operate under the same roof again. Can you tell us why?

Husen Amru: We wanted to do two things. For one, we didn’t want to be involved in the sale of small electronic goods like headphones, phones or speakers. Secondly, home improvement, electronics and the supermarket are actually under one umbrella. And ideally, we want to have all those departments under one roof. That’s the plan.

Hotel Insider: That’s great. Now, can we talk about the Makita sales promotion that’s on-going? How has the reception been so far?

Husen Amru: It’s doing really well. Makita is one of the oldest brands in the country and it’s really gained customer loyalty and trust over the years. But recently we had a little issue with spare parts and inventory and it created a gap that was filled in by a few other brands. But we’ve since updated our inventory and got spare parts, and we maintained a strong presence before going ahead with the promotion. Sales have really picked up and we’re seeing some big shifts again towards Makita from clients who’ve chosen other brands.

Hotel Insider: And do you have anything exciting for your resort clients?

Husen Amru: Yes, air conditioners for example. We carry Hitachi products and we include servicing as well. We’re also selling Philips and Samsung TVs – Philips is a bit more sophisticated than Samsung but both

brands are excellent.

We’re also undertaking a project that might be of interest to our resort clients. Our aim is to establish food security in the Maldives. We’re an import-heavy destination. You probably know that the attacks on Saudi oil fields have impacted petrol prices. They’ve risen by about 15 per cent. And this will affect imports, including food. We need to grow our own – we have the land, labour and know-how. The issue right now is that we don’t have a reliable way of selling what’s grown.

Take an island like Thoddoo for example. They’re known for their watermelons, but that’s seasonal. Year-round they grow crops like papaya and lettuce, and in enough quantity to feed the entire nation. They’re facing an issue in selling their produce, however. What we want is to purchase their produce and distribute it. We achieve two advantages, for one, we control their quality. And we can add value to it.

We are able to sell to resorts on credit, which farmers by themselves cannot do. We’ve taken the fisheries industry as our model. That industry enjoys its present position because all of the catch was bought at a fair price. That gave investors great confidence to invest in the industry. And we’ve seen an increase in private fishing vessels and enterprise over the years and they’ve eclipsed MIFCO [government fisheries company].

I believe that once farmers have confidence that their produce will be bought, the farming industry will also see that kind of growth.

We want to sell locally grown produce to the resort sector. In this way, resorts will be contributing to the community. Plus, they

will be buying quality produce at a very competitive rate.

Hotel Insider: That’s a great project. So, you will be acting as a distributor for locally grown produce.

Husen Amru: Yes, we won’t be involved in the production though we will provide support to farmers through consultants, quality fertilisers and pesticides.

Hotel Insider: So, is the role of STO in the local economy growing or shrinking?

Husen Amru: What we really want is to touch on those areas that aren’t being explored by other local businesses. We don’t want to get into and compete with small enterprises. Like with the project I just mentioned, we don’t know if it will be profitable to us, and it’s not something that can be done by a business that intends to be profitable.

STO has certain responsibilities – like guaranteeing the availability of basic food items and ensuring their prices don’t fluctuate too much. Like in Ramadan, you’ll notice that the prices of eggs and potatoes skyrocket. We’re operating a supermarket because we want certain goods to be available and within a reasonable price-range. We can’t expect that from the market, obviously.

But we also want to move away from retailing. We’re leasing certain areas of the supermarket to private parties, so, in the end STO will be providing the space for private enterprises to carry out their business.

Hotel Insider: What other areas are you looking at exploring? Previously, the MD of STO told us that they were looking at fuel bunkering.

Husen Amru: Right now, we’re focussing on activities that will have an impact on the economy of the entire country. So, we’re looking at going into shipping.

The price of shipping is higher than it should be. Shipping a container from Sri Lanka to the Maldives costs as much or more than shipping one from China to Sri Lanka. The prices are kept artificially high. So, we want to get into that, keep prices reasonable and it will have a positive effect on the prices of imports.

Hotel Insider: OK. Lastly, what’s your vision for STO? Where do you see the company in five years?

Husen Amru: We have a lot of subsidiaries, and they’ve been performing very well so far. The challenge for us is MIFCO. Our goal is to turn MIFCO into a profitable company. There hasn’t been significant investment in the company for the past thirty years or so. The machinery at the Felivaru canning factory is the same as it was in the beginning. MIFCO’s capacity has remained unchanged too, at 50 tonnes per day. The company buys 150 tonnes and freezes and exports the remainder to Thailand. But the thing is, the export price is cheaper than the price of goods.

We can’t bring in any major investments to the company too quickly, and as you may know, MIFCO was brought under STO because the company was heavily in debt. So, that’s one of our big goals for now, to make it profitable.

Hotel Insider: Hotel Insider: Thank you, Amru. It was a pleasure.

"What we want is to purchase produce [from local farmers] and distribute it to the resorts. We achieve two advantages, for one, we control its quality. And we can add value to it."

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Word from the top

Jonas Amstad

A Swiss national who’s very familiar with Russia and Ukraine, Jonas Amstad, general manager, LUX* South Ari has had experiences that will likely crush the average person. Fluent in Russian, he was in Crimea when the annexation happened, his hotel in Donetsk was occupied by the armed forces.

He’s seen… well, let’s just say if it had happened to one of us, I wonder if we’d still have a sense of humour. Anyhow, Jonas has been in Fiji so he’s familiar with island destinations. He thinks they attract similar sorts of clientele. And today, it’s not just the West who is environmentally conscious, it’s a global phenomenon and he believes the Maldives should continue to put sustainability at the core of its marketing strategy.

in Donetsk and we were the only leading hotel there.

Hotel Insider: How would you describe the hospitality landscape there though?

Jonas Amstad: It’s not really a touristic city, we mostly had business travellers except during the World Cup. It became a little touristic then.

Hotel Insider: I see. And then you moved to Russia.

Hotel Insider: You were with the New York headquartered Leading Hotels of the World. You were based in Ukraine though in Donetsk. What sort of a place was that, what was hospitality like there?

Jonas Amstad: It was my first real management position. It was a boutique hotel and I went there for the 2012 FIFA World Cup. We had a lot of dignitaries and high-profile guests. Donetsk is now annexed by Russia. Hotel Insider: I know Shakhtar Donetsk the football club.

Jonas Amstad: Actually, the owner of the hotel was the owner of that club.

Hotel Insider: That’s such a coincidence.

Jonas Amstad: Yes. It was a city hotel, a boutique one, we were the only five-star hotel

Jonas Amstad: Yes, I moved around a bit in Russia. I was in Moscow, Siberia, St Petersburg. I know Russia very well because I’d worked there before and I can speak the language. I was also in Azerbaijan at a Hyatt property.

Hotel Insider: You were with the Carlson Redizor Hotel Group in Russia too for almost a year.

Jonas Amstad: Yes, first I was in Alushta in the Crimean area when Crimea was occupied by Russian forces. I had very good connections to the Redizor Company because our hotel in Donetsk was managed by the same group. Our hotel in Donetsk asked me if I could help them [Redizor] in Alushta because they couldn’t find anybody who was brave enough to do that and who spoke the language. [laughs]. It was basically a project to deflag the hotel because Redizor couldn’t operate on occupied

territory.

Hotel Insider: That’s incredible. Did you see any violence?

Jonas Amstad: In Alushta? No. But yes, Donetsk was bombed. And our hotel there was more or less occupied by armed forces. I had a gun to my head many times. Business as usual [laughs].

Hotel Insider: [laughs] All right, let’s move on to something less morbid. You went with an Asian brand, Shangri-La, later on. What’s the difference between a Western and Eastern approach to hospitality?

Jonas Amstad: Well, it’s essentially the same thing, you cook with the same water. The reporting is different but the business is the same.

Hotel Insider: And now you're in the Maldives, an island destination, working with a Mauritian brand.

Jonas Amstad: I was actually in the Maldives earlier, I was in Villingili [in Addu] and I’ve also worked in Fiji.

Hotel Insider: How do the two compare? Fiji and the Maldives.

Jonas Amstad: Island destinations are essentially similar. Of course, there are differences but generally speaking, they aren’t that different. They attract similar sorts of clientele for example. And I think for a hotelier, it’s good to alternate between city hotels and resorts, so you don’t get stuck in one frame of mind. And of course, it’s more exciting. More cultures, languages.

Hotel Insider: What were your observations when you were in Vilingili? It’s so far down south so you won’t be getting as many clients as, say, a property in the vicinity of Male' Atoll.

Jonas Amstad: Yes, accessibility was a challenge. We managed the hotel though and it’s still running. It’s a great island, lovely

golf course.

Hotel Insider: And now you’re here with LUX*, it’s a beautiful property, very casual and idiosyncratic, it will surprise you if you’re not used to it.

Jonas Amstad: Yes, the corporate structure goes away here. It’s a bit younger and more innovative. I think it’s great to have experienced different sorts of approaches over the years because it helps you learn and find your own way of managing a hotel.

Hotel Insider: You’ve recently introduced the SolarSea concept here, the largest installation of its kind (at sea). What do you think of the guest response to that?

Jonas Amstad: It’s very positive, surprisingly positive.

Hotel Insider: Do you think it will have a positive effect on sales?

Jonas Amstad: Yes, undoubtedly. It’s having an impact now and I believe it will in the future as well. Sustainable projects like these aren’t just about the environmental or social aspects, there’s an economic aspect, and not only in terms of the diesel we save by going solar. Sustainability is a sales tool, very clearly. Guests will know that nature is preserved and protected here and they will want to visit because we, collectively, take responsibility for our environment.

Hotel Insider: Is it just European guests who’re encouraged by this? What’s the response from the east, like China?

Jonas Amstad: Oh, everybody is interested. Look at China now. When I was in China in 2003, in Shanghai, you could hardly breathe out in the city. But go to Shanghai now. It’s very clean. So, obviously they’ve cleaned up their act as well. They have to. Everybody is becoming increasingly environmentally conscious. I don’t think of it in terms of east vs west, the east is doing the same. They have no choice, and it’s good.

Hotel Insider: I see. I also wanted to ask you about OTAs versus traditional travel agents. Do you see OTAs becoming dominant in the Maldives?

Jonas Amstad: OTAs are becoming more popular, especially in cities where sites like booking.com and CTRIP [Chinese company] hold maybe 30 per cent of the market share. If you go to say, Moscow, for a couple of nights, you’re paying maybe 300 dollars for the whole thing. But it’s very different in the Maldives. You’re booking for ten days so you’re likely going to spend around ten thousand dollars. The thing you need to ask is, would you pay ten, twenty thousand dollars online? Or would you rather deal with someone in person? I think that’s why the market here is still largely dominated by traditional travel agencies.

Hotel Insider: That’s excellent. Thanks so much for your time, Jonas.

"Sustainability is a sales tool, very clearly. Guests will know that nature is preserved and protected here and they will want to visit because we, collectively, take responsibility for our

Cover Story

On the issue of safety and security in Maldives hospitality

The tourism industry is the backbone of the Maldives’ economy. Tourism revenue accounts for more than a third of the country’s GDP. Sun-seeking tourists are attracted to the country’s fabled natural beauty and seclusion. But the reputation of the Maldives as a peaceful and safe place is equally important. Safety concerns play a vital role in determining the success of a destination. Hotel Insider takes a look at security issues in the industry.

In the early days of mass tourism, the conventional wisdom was to avoid talking about safety and security. Hotel managers often avoid talking to guests about potential threats in order to avoid alarm. The Maldives is the sunny side of life after all.

But real and perceived threats do have a significant impact on arrival numbers. Holidaymakers do not want to be worried on vacation. They will go where such risks do not exist. Hoteliers will benefit from taking measures to ensure that their establishment is safe from dangers such as fire, theft, cybercrime, terrorism and natural disasters.

A fiery moment

A fire incident occurred in a high-end Maldives resort in early 2019. No one was injured but guests and staff had to be evacuated. A restaurant and seven over-water villas were destroyed and the resort had to be closed down for repairs. That meant hundreds of staff without jobs, cancellation of bookings, and refunds.

The tourism ministry has stringent preventative measures in place when it

comes to the specific threat of fire. Laws and regulations have been made to bring hotels up to international fire safety best practices. Prior to getting an operating license, it is mandatory for new resorts to have detailed fire emergency plans as well as disaster management measures such as alarm systems, extinguishers and evacuation plans.

Although rare, fire incidents still occur at hotels and resorts. Wood and thatching are the most commonly used materials in resort building. So, once it starts, the fire spreads quickly.

While the tourism ministry requires all resorts to have 75 percent of its staff trained in fire fighting, and to conduct regular fire emergency exercises, some resorts do not follow these rules.

“New resorts are required by law to have fire and safety measures in place before they are allowed to open up for business. Unfortunately, most properties just do the bare minimum to obtain the relevant license,” said Adil Naeem, the Director of Global Fire Services.

Employees need to be made aware of the evacuation strategy in order to put it into

practice in the event of a fire. Trained staff are likely to be calm in the event of a fire, which can help save lives. Fire is no joke and fire safety should not be overlooked. Insurance does not cover loss of jobs or lives lost.

Personal safety and theft

For travellers, theft and robbery are the most common threat to personal safety in every destination. While security personnel, alarm systems, cameras and safety deposit boxes are present in every hotel, these incidents still occur. In the last decade, there has been a hike in the number of cases of theft reported from resorts. In most cases, safes containing salaries and passports were stolen, and in some instances, safes were stolen from guest rooms. For women, traveling alone is a risk. Incidents like sexual harassment and physical abuse are major threats for this group of visitors.

Ensuring the safety and security of the hotel, its staff and guests should be the number one priority for hoteliers. If the existing security measures are proving to be insufficient, hoteliers could enlist the help of a security firm and invest in good security systems.

Natural disasters

Island resorts face a great threat in terms of natural disasters such as flooding, swell surges and tsunamis.

According to the World Bank, the country’s current development challenges “stem from risks from climate change, disaster resilience and environmental sustainability with rising levels of solid waste. Almost half of all settlements and over two thirds of critical infrastructure are located within 100 meters of the shoreline and are under immediate threat from rising sea levels.”

While what attracts the tourists are the overwater villas surrounded by the ocean, they are also the most vulnerable to mother nature’s fury. These remote islands are not prepared for a natural disaster. In the event of a tsunami warning, island resorts must act quickly to evacuate as soon as possible. Stocking up on enough lifeboats to evacuate hundreds of people may be costly, but they could also save the lives of hundreds.

Cyber security

Concurrent with the advancements in technology, the hospitality industry has seen tremendous growth with businesses investing in innovative technology to store and manage data. With the boost in millennial travellers and the introduction of mobile technology, more customers are using online travel agencies and internet banking. Social media is widely used to promote hotels and destinations.

While the advancement of new forms of Information and Communication Technologies (ICTs) have made service more efficient, they also pose new threats such as online fraud and hacking.

This presents the challenge of making the internet safer without minimising development opportunities.

A few years ago, continued Denial of Service (DoS) attacks on the server of the largest telecommunication service provider in the country disrupted internet services. There have been many cases of hacking, internet financial scams and identity theft reported, and an increased prevalence of moneygrabbing scams using mobile phones in the past few years.

New trends in cybercrimes such as phishing and botnet attacks are constantly discovered. Large amounts of data and copyrighted

material can be manipulated or stolen with the click of a mouse. There is also the threat of unauthorised access, malicious software and DoS attacks.

The increased use of new technology makes it more difficult for law enforcement officers to investigate and prosecute cybercrimes. In the Maldives, there are few laws and regulations relating to cybercrime. Deterring cybercrime is also crucial for the national security of the country. Adoption of an appropriate legislation to protect from abuse of ICTs for criminal purposes should be the highest priority for regulators, as the speed of advancement of ICTs have challenged many areas of existing legislation.

The hospitality industry relies heavily on ICTs. They extend to all the segments in the industry. Cybercrimes are a real threat to businesses. Hoteliers will benefit from securing its data and information systems, and ensuring that guests are protected from cybercrime while they are at your establishment.

Terrorism

In the past, terrorism and organised crime were not considered prominent threats. In the recent years, however, they have risen to the top of the list of threats to travellers. As tourist establishments have become a target for terrorist attacks, holiday-makers are more careful in selecting destinations they choose to travel to. And being vulnerable to attacks such as these affect travellers’ perceptions. This is apparent in the case of Sri Lanka, where the country’s tourism is still recovering from the multiple terror attacks earlier this year.

These remote islands surrounded by the ocean on all sides also make access easier. One or two security personnel making rounds might not be enough. Tourists don’t want to be worried about risks from violence when on vacation so they will go where such risks do not exist.

Hoteliers may benefit from hiring trained security staff. By checking ferries, baggage, as well as persons coming in, resorts could ensure that weapons and dangerous persons are kept out.

“Resorts need stronger security measures that cover all the threats to safety and security. Security is not a moneymaking department, it’s an expenditure but in the long run, a lot of money can be saved. And laws and regulations

need to be enacted to enforce this, because it just takes one incident to ruin the whole industry and the economy. So we need to secure this billion-dollar industry,” says Rishyf Thoha, the CEO and chief security consultant of XCOPS Security Services & Solutions.

While the country’s ‘one island one resort’ concept is a big draw, it also brings its own set of challenges when it comes to proving safety and security to its visitors.

Tourist establishments should invest in the best technology to ensure safety and security in every aspect. Instead of dealing with safety and security threats on their own, hotels should work with the authorities to find solutions and to deter targeted crimes. Creating a local network by bringing together all the agents interacting with visitors can also be an effective way to address visitor safety and security concerns.

Safety regulations should not be ignored, and strict laws and regulations are required to ensure safety and security in every aspect. Security legislations, policies and measures may need to be reviewed to ensure that tourists have legal protection against violent and organised crime.

It is also important to ensure that different sectors of tourism, such as airlines and airports, seaplane terminals, and other types of transportation follow international safety and security practices. Organised crime and terrorist attacks are usually targeted and planned in advance, and with the proper safety and security measures, they can be prevented.

The Maldives recently topped the list of countries reliant on tourism. As the success or failure of a tourism destination depends on being able to provide a safe and secure environment for its visitors, one such incident could derail the whole industry and disrupt its economy. As the country is expanding and gearing up to welcome more visitors, stringent measures are needed to safeguard the industry.

A True Life Saver

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Suitable for Resorts and Recreational facilities.

Reliance Medical

Occupational Health & Safety - Fully customizable and specialist First Aid Kits and consumables. Compliant with UK Health & Safety regulations. Your First Response team - when and where you need it.

Naadu Private Limited – Exclusive Distributors for Mediana and Reliance Medical

Resort Review

Mövenpick Resort Kuredhivaru Maldives

Mövenpick Resort Kuredhivaru Maldives continues to tell its story with the property’s first anniversary just around the corner. Now under the French hospitality and lifestyle giant Accor, the resort has a lot going on beneath the surface. And true to its roots, you can expect it to wow you during a visit.

The resort’s whimsical features blend well, like the whale skeleton by the overwater seafood restaurant Bodumas or the striking design of the main restaurant Onu Marchè. Overall, it’s a classically elegant product primed for indulgence, culinary excellence and family moments in the pristine setting of Noonu Atoll.

It’s a property with a touch of playfulness in its design. And there’s a clear sense of identity here. The resort is poised to create long-lasting moments, offering guests something that other local establishments would be hard-pressed to deliver.

Exemplifying this playful aspect best perhaps is the Onu Marchè restaurant –from outside, you notice its askew ceiling, while inside, suspended over the tables, yellow globes light up the restaurant at night. They look like fish roe or perhaps a bunch of balloons, like something straight out of Jeff Koons.

Like its sister restaurant Onu Marchè, Latitude 5.5 is constructed out of bamboo, a nod towards Eastern architecture. Named after its geographical location, the outlet offers toothsome ala carte lunches and dinners. It’s right by the main pool so feel free to have a dip and absorb the sunset with a tall drink in hand.

Rooms are spacious, glass floors grace the entrance in all 72 overwater villas. High peaked ceilings make the interiors feel spacious while floor to ceiling glass walls draw you to the splendour of the world outside. The elegant bathrooms are just as large as the living spaces, and you get your sliver of the lagoon within.

Resort Review

We’ve barely touched on the one subject that Mövenpick properties are known for. Food is serious business here and seriously good. The buffets at Onu Marchè are magnificent, and we don’t say that lightly. Meats, cheeses, absurdly good dips – truly rave-worthy fare from around the globe awaits you here. Onu Marchè offers a varied selection during buffet breakfast and its weeklong themed dinners in a casual atmosphere. And while you’re at it, treat yourself to a scoop or two of the fabled Mövenpick ice-cream.

Meanwhile, Latitude serves up homemade burgers, pizzas, and freshly grilled meats, truly sumptuous treats. And true to its nautical name, Bodumas offers a rich, seafood-oriented menu while ensuring meat isn’t left out. And all Mövenpick properties have a “chocolate hour” every day from 4 to 5 pm – and it is exactly what you think it is. Sixty minutes of sweet, indulgent treats, on the house. Can you think of a better way to wind up an afternoon? Neither can we.

No trip is complete without a visit to the spa. Here at the Sun Spa, five of nine treatment rooms sit over the glassy Noonu Atoll waters. The views are remarkable, and under expert care, Mövenpick’s signature massage, which evokes the movements of the waves, rejuvenates your body and mind. Afterwards, you are a person reborn. And of course, all Sun Spa products are natural and organic.

P-touch Cube

Back of the Haus

SolarSea at LUX*

South Ari Atoll

Let’s take a look at the SolarSea project by Swimsol at LUX* South Ari Atoll. Swimsol is an exciting company with some cool ideas for going solar, especially in a setting like the Maldives. LUX* South Ari

Atoll, meanwhile, took home the “Leading Eco-Friendly resort in the Maldives” award at the South Asian Travel Awards (SATA) held in Galle, Sri Lanka in September. Great things happen when properties start thinking outside the box and collaborate on projects.

Working with Swimsol is a breeze. They order material, import them and send them out to the resort. Assembly takes place on-site, platform by platform. They can be assembled on a neighbouring island and towed to their final location but at LUX* South Ari, assembly took place on the beach.

Here’s the crew on the beach preparing the mooring. You can see someone who’s just got out of the water, too. It’s hard work and rewarding, like most good things in life.

Here at the resort, all suitable rooftops are covered with solar PV panels – a project that was completed in March 2019. The rooftop system was around since December 2018, while expansion finished in March 2019, with the addition of two buildings. Observe one SolarSea platform, already in its permanent location, while the other rests near the beach waiting to be towed.

The platforms are towed to their final location – you can see the towing boat in the right-hand corner. Five of the platforms are moored (by a team of snorkellers) and the other has ropes attached, which the marine team members grab and pull with ropes and then moor.

Finally, all six are in place! The platforms are anchored over sand and seagrass so they won't harm marine life. Eventually, these platforms become the settling ground for coral larvae. They look so pretty from above, and together these beauties produce around 190kW. The yield is higher on the water than on roofs as the ocean has a cooling effect on the solar panels. SolarSea has a 10 per cent higher output than a similar-sized rooftop system.

Here’s the team – a multinational crew of Europeans, Maldivians and Bangladeshis. Whoever joins can learn a lot. Swimsol welcomes youth who’ve just finished school as well as experienced senior engineers. It's a multidisciplinary team, with members being equally at home on rooftops and in the water.

XCOPS Security Services & Solutions

“Only the wise strive for security. Ensure you’re secure.”

XCOPS Security Services & Solutions is the only nextgeneration professional security service provider in the Maldives, offering an extensive line of professional security services and solutions, especially for the tourism industry.

Armed with over 20 years of combined military and police experience, they are a highly-motivated and qualified team of professionals with a focus to build a reputation for having unmatched security solutions.

XCOPS was formed by an ex-soldier and law enforcement professional highly trained in law enforcement strategies and military operations. His certifications range from anti-terror to asset and personal security. The company recognises the importance of providing a professional security and safety solution to the tourism industry and other industries that support our economy.

The company was formed to enhance the quality of life of its clients, by setting standards of excellence in providing professional security and risk control services while committing to its core values and practicing what is in its DNA: professionalism, honesty, passion, teamwork, and development.

The company’s services extend to security consultancy and risk management, the development of security policies and procedures, master plans, security packages, standardising security design, security systems design, review and engineering, residential security assessments, ad hoc security consultancy services, business continuity and crisis response.

XCOPS is the preferred security partner of International SOS & Control Risks for the Southeast Asian region for eight consecutive years. It has worked with international security and investigation firms such as Pinkerton and Control Risks in different platforms. It is also the country’s first security firm that serves its clients with a strong liability insurance policy.

Since its inception in 2011, the company has extended its services to several top players in the hospitality industry. XCOPS employs over 78 trained staff who are committed to protect, serve, and save lives. Following recruitment and medical check-ups, the security staff receive extensive training that include security duties, life and rescue training, firefighting, emergency first responder training, and unarmed combat for self-defence. The company also has a specialist operations team (SOT), which reacts to and provides support in emergencies in hostile environments. They are also trained to give first aid and learn lifesaving techniques.

For currently operating resorts and hotels, the security staff are trained every day on the job along with patrolling and security duties. The company also works with the clients’ security departments to ensure that guests are informed of weather conditions with

a weather board and draws up evacuation procedures and maps with emergency evacuation points to inform guests.

The company also goes the extra mile with establishing seaplane and ferry security that travels between resort islands, aspects often overlooked at most resorts. They also stress the importance of checking bags and packages to ensure that all such items that arrive at the island are thoroughly checked. Persons are frisked with the help of handheld scanners. Every single detail is followed for everyone, ensuring risk is minimised. There are no ‘untouchables’ when it comes to the safety and security of XCOPS’s clients.

Another important factor that is often ignored is informing and training the resort staff for emergencies and evacuation procedures. XCOPS ensures that the staff who have the most interaction with guests, such as butlers, room attendants, and waiters are well-informed and trained along with security officers to ensure a streamlined process when it comes to emergencies and evacuations

Preparing its clients for natural and man-made disasters and incidents such as tsunamis, fire hazards, medical emergencies, and ensuring that guests and employees are safe from threats such as theft, sexual harassment, drug abuse, employee disputes, are a priority for the company. However, XCOPS recognises the importance of taking measures to avoid and minimise any incidents, because they believe that businesses will benefit from these preventative measures in the long run by avoiding the cost of dealing with the consequences of such incidents. This is reflected in their ethos as well: “Only the wise strive for security. Ensure you’re secure.”

The company’s services also extend to the marine security sector of the industry. As the industry expands and increasing numbers of luxury yachts attract tourists every year, ensuring the safety of guests and protecting their valuables are of utmost importance. Vessels are vulnerable to robbers, hijackers, and terrorists. Being surrounded by the deep sea, guests are also vulnerable to accidents and incidents such as drowning.

XCOPS team members are highly experienced and qualified former coast guards, military and law enforcement personnel. Each member is trained to handle any hostile situation. Crew training and security plans have proven sufficient in most cases when it comes to vessels, but it is wiser to be safe than sorry. Therefore, the company’s services include providing specified training through sessions and drills along with preparing the vessel to counter against a potential piracy threat. The company also advises the captain on anti-piracy measures

and come up with theft-defence tactics tailored to the vessels’ specific features. This is done by collecting information, and by analysing the situation and assessing the threat level to ensure that the surveillance systems are adjusted accordingly. By adhering to the industry’s security guidelines, surprises can be avoided and in turn, the crew, its guests and the vessel are protected.

Services in the marine sector include providing marine security officers and maritime liaison officers, maritime security consultancy, fleet management, crisis response, dock security services, close protection, superyacht 24/7 surveillance, project management for new builds, maritime security training, lifeguards, and rescue diving.

XCOPS’s services extend beyond the tourism industry as well. The company offers industrial and corporate services such as protective security, compliance investigation, financial asset investigation, business control surveys, specialised investigations, insurance support, security and safety systems and technological services.

The company has its security teams in seven luxury resorts at the moment. Instead of having a large portfolio over the years, the company has maintained its focus on providing a holistic service to clients by ensuring the standards are maintained over the years. Its staff based in resorts regularly save guests from drowning, and other incidents.

For XCOPS, it is an honour to protect and save lives.

Spotlight

Ostrava Pvt Ltd

‘BE SAFE, BE SMART’

Worker safety concerns have grown with the rise of the construction, service, and energy industries, where protective equipment and workwear rules have been made mandatory by law and ethical standards.

Spotlight

Ostrava came into being in 2011 with a vision to be the most reliable workwear and Personal Protective Equipment (PPE) supplier providing the widest range and best quality solutions in the Maldives. With an outlet in the capital, Ostrava focuses on providing fashionable products with certified standards that businesses prefer.

Ostrava workwear specialises in a diverse range of workwear and PPE such as safety footwear, head protection, respiratory protection, hearing protection, eye protection, fall protection, Hi-Visibility clothing, rain wear, chef wear, fire protective clothing, disposable clothing, and first aid kits to name a few. For each product, there is a wide range to choose from. The range of footwear, for instance, comes in a hundred

varieties, covering all customer needs, be it the hospitality industry, engineering or construction.

Ostrava’s stock of workwear and PPE are from well-established international brands and the products are tested to fulfill ISO, ANSI, and EN standards. It is also the sole distributor for brands such as PORTWEST (UK), GIASCO (Italy), AIRTOX (Denmark), KARAM (India), and TOMA (Italy).

The company prides itself in having a wellstocked showroom in the capital where clients can interact with the sales team, have a look at the products and get proper information, as well as having sufficient stock that are always ready for instant purchase and delivery.

Whether it’s a single product or bulk supplies, Ostrava offers competitive prices, and 30-day

credit for businesses. Over the years, the company has been working with major brands in the hospitality industry as well, because customers can rely on them to always have enough stock at affordable prices.

The showroom, Ostrava Workwear, is located in Alikilegefaanu Magu, and serves from Saturday to Thursday from 9am to 6pm and from 8pm to 11pm. However, Ostrava will attend to your urgent needs 24/7, because Ostrava wants workers in every industry to BE SAFE, BE SMART.

The FALAK Story

MATCO Foods launched FALAK® Basmati Rice with a vision to make it the premier rice brand, preferred and consumed by all people globally.

Consistent quality and satisfaction is guaranteed on every purchase as this promise is central to our business values. Today FALAK® Basmati Rice is available in more than 40 countries worldwide and has now reached the shores of the Maldives.

Since its inception in January 2016, SIBCO has been the authorized distributor for Falak Basmati Rice and other Falak products in the Maldives.

Falak Basmati rice range available at SIBCO include;

1. Falak Extreme Basmati Rice

2. Falak Premium Basmati Rice

3. Falak Super Basmati Rice

4. Falak Organic Brown Basmati Rice.

5. Falak Organic White Basmati Rice.

For

Working Women

Rafaaf Wahid

Restaurant Hostess, Hurawalhi Island Resort

If there’s a story that breaks stereotypes, it’s Rafaaf Wahid’s. A 21-year-old from Lhaviyani Naifaru, she joined Hurawalhi in May 2018 soon after finishing A-Levels at Villa International High School in Male'. At high school, she wanted to continue studying tourism but it didn’t materialise – not enough students chose the subject as an option. Fresh from school at Hurawalhi, she started out operating the telephone. But she didn’t have to stay behind the curtain for too long – before a year had elapsed, she was recognised by many guests and she became the island’s first hijabi restaurant hostess. Oh, and she has a little hobby which she indulges in whenever the occasion arises. Read to find out more.

Hotel Insider: You studied tourism in secondary school and now you’re working at an exceptional resort. Was this something you’d planned on?

Rafaaf Wahid: I’ve been interested in hospitality since secondary school. I know it sounds a bit corny but really, I’ve always thought that it’s a fascinating area of study. I think what really struck me was dealing with people of different backgrounds and nationalities. And yes, I wanted to work in a resort after studies, but I didn’t have a concrete plan as such.

Hotel Insider: How did your family react when you told them you wanted to work here? Were you at all worried they might not approve?

Rafaaf Wahid: Yes, at first I thought they wouldn’t like it. Because a lot of people believe that resorts have a really negative influence on those that work there, especially on women. But my mum was really supportive when I told her I was thinking of applying [to a resort for work]. She said it was up to me to choose where I wanted to work. And I believe that if you are disciplined, you will stay true to yourself. My dad works here at Hurawalhi actually, in their maintenance section, and I believe that helped as well [laughs].

Hotel Insider: [laughs] Yeah, I bet. How did you find a job here? And why Hurawalhi?

Rafaaf Wahid: I saw a job opening here and applied. I’m the eldest in my family so I feel that I have a fair bit of responsibility. And my home island [Naifaru] is close by, so if there’s an emergency, it won’t be hard for me to go back home. I really wanted to work in a resort in this atoll, so I was very glad when I got the chance to join the team here.

Hotel Insider: Any other reason besides convenience?

Rafaaf Wahid: My dad said this would be a great place to start out in hospitality. So, I thought, why not? [laughs]. I wanted to begin from the very bottom and work my way up. I was a telephone operator for nine months.

Hotel Insider: What was that like?

Rafaaf Wahid: I had to handle calls and help out at the front office when things got busy. But overall, there wasn’t much interaction between myself and the guests. I sat in the back office mostly. Occasionally, I’d have to deal with guests checking out, sometimes very early in the morning, when I was on the night shift.

Hotel Insider: And now you’re a hostess at the restaurant.

Rafaaf Wahid: Yes, it’s really cool because I get to interact with guests all the time. It’s what I had in mind when I applied for a job here. I asked them if there was a possibility of me becoming an island host. It was the GM who noticed me first when I was dealing with guests who were checking out. I liked talking to them while they waited and he picked up on that. And the GM decided that I could work in a couple of departments like housekeeping, F&B, and then become an island host. I’m with F&B right now but soon I will be an island host.

Hotel Insider: That’s pretty cool. So, what have you learned so far from this experience?

Rafaaf Wahid: I believe I have a pretty broad understanding of how things work at the front office. And I’ve been here at F&B for a few months now, so I know my way around this department too. And I think my stint at the front office is paying off – I have a broad knowledge of the resort, like where places are, what guests can do here and so on. So, when a guest asks me something about the property, I can help them out.

Hotel Insider: What sort of questions would a guest ask, usually?

Rafaaf Wahid: [laughs] They might want to know the opening hours of the resort’s boutique for example. Or they might be going diving and want to know whom to contact. And because I was a phone operator, I know quite a few numbers by heart [laughs].

Hotel Insider: That must be really handy. So, how do you see this journey of yours so far? Do you think you might consider a career in hospitality?

Rafaaf Wahid: Yeah, what I wanted initially was to see how it was, to test the waters. And if I didn’t like it, I’d choose something different.

But I’ve really come to value the decision I made to work here, and in hospitality in general. It’s the country’s main industry and I feel there are many opportunities for me to grow. Oh, and I forgot to mention that I’m an unofficial make-up artist here.

Hotel Insider: That’s awesome. Tell us more.

Rafaaf Wahid: It’s something I’ve been doing since high school, I even have an Instagram page [@Rafaaf_]. I help beautify brides here, mostly at the spa and salon. Sometimes, I even to go to Male' on off days for weddings. The resort is very understanding, though, and they’re very encouraging.

Hotel Insider: Yeah. It’s great when resorts encourage passion projects of their staff. All right. So, do you plan to continue your studies?

Rafaaf Wahid: Yes, of course. But for now, I’m just focussing on being an island host and once I achieve that I’ll concentrate on studies. I think people in this industry really value experience. And a working background in hospitality, especially at a resort like Hurawalhi, will be a huge boost to my career.

Hotel Insider: Great chatting with you, Rafa. And the best of luck with everything.

LUX* North Male Atoll – A luxe surfing retreat

While you may associate many things with LUX*, surfing is probably not one of them.

The North Male' Atoll property has debuted what it’s dubbed The LUX* Break, which the resort claims is ideal for kite and wave surfing.

That claim would have been unfounded but the resort’s got the seal of approval from Russian national champion of Kite Freestyle, Evgeny (Jackson) Novozheev, who’s endorsed LUX* NMA’s various surf spots.

Jackson is a Guinness world record holder – he was first to cross the Bering Strait from Russia to Alaska, which he accomplished in 2011.

“The resort is a kite surfer’s paradise with its wind conditions, shallow waters and warm temperatures. The breezier months from May to September offers wind speeds between 11 and 20 knots, complemented by the spacious lagoon as well as the nearby sandbank, which is perfect for kite surfers to take off in any direction. Beginners can also use the sandbank as a playground to learn to manoeuvre the equipment. Overall, the light to medium consistent winds are perfect for kite foiling,” says Jackson.

Meanwhile, the LUX* Break, just five minutes from the resort, serves up surf for wave enthusiasts of all levels

of experience. Beginners can enlist the help of surf instructors who’ll do one-onone instruction.

The resort has partnered up with Best Dives to offer the highest standards of equipment for rent from PASSION MKIX and VISION MKIX

kites to BLISS 39 V5 LTD and PLACEBO V6 M boards, as well as board binding, fins, harnesses and pumps.

For reservations, book on www. luxnorthmaleatoll.com or contact the reservations team at stay@luxnorthmale.com or +960 668 2600.

Condé Nast readers name Naladhu Private Island ‘Best Resort’ in the Indian Ocean

For the third time in a row, Naladhu Private Island was recognised as the “Best Resort in the Indian Ocean” by Condé Nast Traveler Readers’ Choice Awards 2019. The awards got bigger this year with the combination of the magazine’s US and UK readership.

The luxurious Naladhu Private Island has just 20 villas, making it super-exclusive. Experiences on the island are bespoke, with round-the-clock restaurant timings and 24/7 butler and spa service.

The property also offers

buyouts of the entire island for unparalleled exclusivity and privacy, and is unsurprisingly a favourite of royalty, celebrities and Fortune 500-ers.

“It is a privilege to be chosen by the Condé Nast Traveler readers around the world three years in a row. Receiving

this award consecutively is testament to the team’s passion and dedication, inspiring us to continue to enhance our exceptional experience offered to guests.” says Giles Selves, general manager of Naladhu Private Island Maldives.

Marketplace

A quick guide to the suppliers and service providers that cater to the Maldivian tourism industry.

Banking & Insurance

ALLIED INSURANCE

Allied Insurance Company Pvt Ltd is a leading insurance service provider offering total solutions with a comprehensive range of general, life Insurance and Takaful services throughout the Maldives. Allied’s customers include individuals, smallmedium businesses, corporate and government institutions. City Square, 3rd Floor, Chaandhanee Magu, Male’, +960 334 1001, toll free 1600, info@allied.com, allied.mv

AMANA TAKAFUL

Amana Takaful PLC is a full-fledged and licensed General Insurance company with an outstanding portfolio of Takaful insurance solutions. Commencing operations in 2003, it stands proud as the only publicly quoted insurance company in the Maldives listed in the Maldives Stock Exchange (MSE). 3rd Floor, H. Mialani, Sosun Magu, Male’, Maldives, +960 331 5262, info@takaful.mv, takaful.mv

BANK OF CEYLON (BOC)

With over seven decades of experience, the bank offers a broad range of services including commercial banking, trade finance, development financing, mortgage financing, lease financing, investment banking, corporate financing, dealing in government securities, pawn brokering, credit card facilities and others. H. Aage, Boduthakurufaanu Magu, Male’, +960 333 7564, smit@bocmale.com.mv, bocmale.com.mv

BANK OF MALDVIES (BML)

Known locally as “the national bank,” BML is a public limited company with majority ownership held by the government of Maldives. BML is a full-service bank engaging across the complete spectrum of personal, business and corporate financial services. BML Head Office, No. 11, Boduthakurufaanu Magu, Male’, +960 333 0200, main.branch@bml.com.mv, bankofmaldives.com.mv

CEYLINCO INSURANCE COMPANY

Ceylinco Insurance’s company policy is to settle claims within 14 days from the date of receipt of the complete documents, and they take pride in attempting to meet this deadline.Speed and efficiency are the company's hallmarks and total customer satisfaction is their goal. 3rd Floor, H.Merry Side, Boduthakurufaanu Magu, Male', +960 969 3939, info@ceylincoinsurance.com.mv, ceylinco-insurance.com

COMMERCIAL BANK OF MALDIVES

The Commercial Bank of Maldives is a joint venture between Tree Top Investments Pvt Ltd (TTIL) and the Commercial Bank of Ceylon PLC (CBC). Commercial Bank of Ceylon PLC was established in 1969, and have since become the largest private bank in Sri Lanka with an asset base over USD 6 Bn. Commercial Bank of Maldives, H. Filigasdhoshuge, Ameeru Ahmed Magu, +960 333 2668, info@cbmmv.com, cbmmv.com

HABIB BANK LTD

HBL is a Karachi based multinational bank and is one of the largest banks in Pakistan. Founded in 1941, HBL became Pakistan's first commercial bank and is the largest company in Pakistan in terms of assets. As of 2016, HBL has 1700 branches with presence in over 25 countries spanning four continents. Habib Bank Limited, H.Thuniya Building Boduthakurufaanu Magu, Male’, +960 332 2051, customercare.maldives@hbl.com

MAURITIUS COMMERCIAL BANK (MCB)

The Mauritius Commercial Bank (Maldives) is a leading commercial bank in the country, offering a comprehensive range of services to meet the needs of its valued customers. MCB Maldives aims also at being the preferred banking and financial partner of corporate customers, whether they are startups or well established groups. H. Sifa Building, Boduthakurufaanu Magu, Malé, +960 3305656, contact@mcbmaldives.com, mb.mcbmaldives.com

SOLARELLE INSURANCE

Solarelle Insurance is committed to finding new and innovative ways of reducing risks and losses, and is devoted to providing comprehensive General Insurance solutions that can be tailor-made to suit the different needs and lifestyles of its customers. 1st Floor, ADK Tower, Male', 20096, +960 330 0099, info@solarelleinsurance.com, solarelleinsurance.com

STATE BANK OF INDIA (SBI)

State Bank of India opened its first branch in Male’ in February 1974. This heralded the commencement of its Maldives operations as one of the foreign branches of India's largest commercial bank. The State Bank Group has over 22,887 branches within India and another 191 offices outside India, spread over 36 countries. H. Sunsleet, Boduthakurufaanu Magu, Male, +960 331 2111, sbimale@statebank.com, sbimaldives.com

Bath, Kitchen, Laundry

ASTRABON

Astrabon is dedicated towards providing the most apt solutions for resort and hotel supply needs. Astrabon has the finest selection of products supplied by the most reputed manufacturers of the industry. Every product purchased from Astrabon is indicative of high-quality. Orchid Magu, Male, Maldives, +960 300 8060, sales@astrabon.net

AQUA CHROME

Aqua Chrome offers solutions for sanitary fittings, solar heaters and specialized roofing to various economic sectors. GROHE is the world's leading provider of sanitary fittings under one brand and is represented in Maldives by Aqua Chrome. (Grohe) H. Gullalaamaage, Roashanee Magu, K. Male', +960 300 3663, aquachromemaldives.com

HOTEC

Hotec is a sales agent in the Maldives for internationally renowned manufacturers of small equipment and supplies for the food service industry in Maldives. Their objective is to bring the best food service equipment, other kitchen accessories, and bath and wellness products from the best brands in the world. Ma. Favorite, Chaandhanee Magu, Male', +960 334 1616, info@hoteconline.com, hoteconline.com

RADIANTHEAT

Radiantheat Maldives Pvt Ltd is the flagship company of Radiantheat Group and a leading supplier for commercial catering and laundry equipment and spares in the Maldives. Currently Radiantheat represents several renowned global brands. Radiantheat Building 3rd Floor, H. Nooali, Hithigas Magu, Male' 20022, +960 333 4854, sales@radheatonline.com, radheatonline.com

OSMOSIS ASIA

Osmosis Asia Pvt Ltd provides clients with a space where they can find all products that will enable them to run their operations without hassle. They supply spare parts for commercial kitchens, commercial refrigeration, coffee machines, bar and vending equipment. 1st Floor, H.Bonthi Building, Hiffaseyha Goalhi, Male’, +960 300 9551, sales@osmosisasia.com

SOVEREIGN AGENCIES

Sovereign Agencies offers an extensive range of products geared towards the hospitality industry, serving more than 60 resorts in the Maldives. Their products include emiment brands such as Primus, Bauscher, and Vito. Ma. Moorithi Building, 1st Floor, Chaandhanee Magu, Male’, +960 331 4422, sales@sovereignagencies.com.mv

XENON MALDIVES

Xenon Maldives Pvt Ltd provides several types of equipments, genuine spares and services to hotels and resorts. These inlcude kitchen equipments that are commercial and used by popular chefs, and laundry machinery from USA. M. Three & One, Haveeree Hingun, 4th Floor, Male', +960 331 0013, sales@xenonmaldives.com, xenonmaldives.com

Buildware & Hardware

ALIA INVESTMENTS

Currently in its 53rd year of service, Alia has been the sole distributor of the world renowned Yamaha brand for 43 years. Alia is also the distributor of Seakeeper gyroscopic stabilizers, Kohler brand’s sanitary ware, and a large variety of hardware products. 8th Floor, ALIA Building, Gandhakoalhi Magu, Maafanu, Male’ 20311, +960 332 3564, info@aliamaldives.com

ASK HOLDINGS

ASK Holdings Pvt Ltd is a hardware company based in Male', Maldives. The company's mission is to maintain quality standards for all products and provide valued customers with store wide warranty services, best prices, reliable products and amenities to make the company's stores the first choice for your household needs. +960 332 4679, info@ask.com.mv

CO-LOAD MALDIVES

Co-Load Maldives Pvt Ltd is known for establishing the American franchise Ace Hardware and Home Centre in Male', and also for their paint solutions through Color Bank. The company is the sole distributor of several world-renowned brands. M. Baarana, 1st Floor, Majeedhee Magu, Male', +960 332 0450, admin@coload.com.mv

NALAHIYA

Nalahiya Trading Pvt Ltd is a leading importer of building materials in the Maldives. The company imports cement, coarse and fine sand, roofing sheets, plywood, GI pipes, gypsum boards and others. M Faaroshige', 8th Floor, Orchid Magu, Male', +960 333 1999, marketing@nalahiyatrading.com

PROMINENT RESOURCES

Prominent Resources Pvt Ltd was established in 2011 and has built a reputation as an importer of hardwood and other related items direct from Malaysia, Indonesia and New Zealand. M. Onigandu (1st Floor), Muranga Magu, Male', +960 333 3707, marketing@prominentmaldives.com

RAINBOW

Established in 1990, Rainbow Pvt Ltd is a building service provider that caters to the Maldivian market. The company's extensive portfolio of products include furniture, roofing materials, sanitary-ware and fittings, kitchen systems, electrical products and paint. G.Maarana, Alikilegefaanu Magu, Male', +960 331 6914, sales@rainbow.com.mv

SONEE HARDWARE

Sonee Hardware is one of the largest hardware businesses in the Maldivian market. They offer a broad range of products, from hardware to kitchen tools. The company which started from 1970 since then has grown from one outlet to six. Sonee Building, No. 7, Ibrahim Hassan Didi Magu, K. Male, Maldives, +960 333 6699, info@sonee.com.mv

TIMBER HOUSE

Timber House has over a decade of experience in the timber industry and helps prospective customers in evaluating the various volumes and types of timber best suited for their needs. M. Honeydew, Izzuddheen Magu Male’, 20311, +960 333 9111, info@timberhouse.com.mv

Dive & Water Sports

BEST DIVES

Best Dives Pvt Ltd is a leading diving and watersports centre, excursion and yacht charter service provider, operating in both high-end luxury resorts and middlerange resorts in the Maldives without compromising on quality service. 6/F MF Building, Chandhanee Magu, Male city, Maldives. +960 330 5960, info@bestdivesmaldives.com

BLUE HORIZON

Blue Horizon offers diving and surfing adventures that are tailored to meet the needs of its clients. Currently the company operates two motorized yachts and two sailing catamarans. M. Bolissafaru 2nd Floor, Orchid Magu, Male', +960 332 1169, travel@blue-horizon.com.mv

DTECH

dTech Pvt Ltd is the sole distributor of SEADOO and EVINRUDE brands - providing the finest Personal Watercrafts (PWC) and Outboard engine products in the Maldives. Having established in 1998, dTECh has always worked towards offering the best products to the Maldivian marine and power sports industry. M. Whale Shark, Male', 2021, +960 333 4051 spareparts@dtech.com.mv, dtecg.com.mv

EURO DIVERS

Euro-Divers Maldives offer scuba diving activities in some of the best scuba diving resorts in Maldives as well as water sport activities at selected resorts. Euro-Divers Worldwide was founded by Swiss nationals over 40 years ago and offers safe, exciting and professional scuba diving activities and scuba diving lessons in some of the world’s best diving destinations. euro-divers.com

GOLDEN JET TRADE

Golden Jet Trade Pvt. Ltd, established in 1985, a relatively small business then is now a leading supplier of quality Scuba Diving, Snorkelling, Water sports and Swimming equipment in the Republic of Maldives. Providing quality scuba diving wetsuits in all sizes, Scuba Diving fins or Flippers to Scuba Diving, Snorkelling gear and water sport knives and accessories. Golden Jet Trade Pvt. Ltd. 3, Chandhanee Magu, Male’, +960 322338 divegear@goldenjet.com.mv

MA SERVICES

MA SERVICES is a market leader in the sale, installation and maintenance of highpressure breathing air equipment, and is the authorized distributor for brands such as BAUER, Scubapro, Analox, HATZ. G. Veyoge, Husnuheena Magu, Male', +960 331 0935, maserv@dhivehinet.net.mv, maservices.com.mv

OCEAN GROUP

Ocean Group Maldives founded in 1998 is now one of the most successful premier dive and water sports operator with an impressive 20-year track record and many innovative launches. Customizes bespoke experiences for discerning travellers seeking truly unique dive and water sports experiences and have partnered with some of the best luxury resorts in Asia with the highest standards of sustainability and eco-tourism. +960 300-4649 go@oceangroup.mv

SILVER SANDS

Silver Sands Pvt. Ltd. has been in the inbound travel business since its inception. In 2005, the Company expanded into resort-based recreational activities and has been investing in and managing dive and water sports operations at 11 luxury resorts in the Maldives. Chandhaneege, 2nd Floor, Alhivilaa Magu, Male', 20292, +960 301 7777, sales@silversands.com.mv

SQUID MALDIVES

Squid Maldives is a leading company operating in the distribution of diving equipment and services. The Male’ based company is the sole authorised distributor of Mares, Coltri, DAN, and SSI services in the Maldives. Squid Maldives, Shop #1/29, Chandhanee Magu, 20189, Male, +960 723 9458, sales@mare.mv

Electrical, Energy, Water

FSM

Established in 2000, FSM is a comprehensive fuel service provider that continuously seeks ways of improving its services and efficiencies through latest technologies and best practices. FSM works vigorously to improve their capacity and meet the challenges and the ever-growing expectations of their customers. Fuel Supplies Maldives Pvt Ltd, STO Aifaanu Building, 4th Floor, Boduthakurufaanu Magu, Male’, Maldives, +960 333-6655

ILAA

ILAA aims to provide environmentally sound world quality products to the resorts of the Maldives to protect and preserve the delicate environment. The company provides renowned quality products for clean power, solid and liquid waste management and electric vehicles. Lot No: 10637, Zone: M2-24, Onugas Magu, Hulhumale’ 23000, +960 335 5751, info@ilaamaldives.com, ilaamaldives.com

MWSC

Established in 1995, Male’ Water and Sewerage Company is the pioneer organization in the Maldives to institute a water production and wastewater management system. MWSC has become a multi-disciplinary engineering and manufacturing organization, providing engineering solutions for integrated utilities. Fen Building, 5th Floor, Ameenee Magu, 20375, Male, +960 332 3209, pr@mwsc.com.mv, mwsc.com.mv

PLANKTON ENGINEERING

Plankton Engineering is one of the well-recognized names in the Maldives for designing, assembling, and supplying high quality panels. These include metering, generator control panels, high voltage panels, VFD Panles. The company builds and assembles electric panels in their workshop in accordance with industry quality standards. 1st Floor, H.Thonada, Janavaree Magu, 20045, +960 330 3678, info@ plankton.com.mv, plankton.com.mv

STATIC COMPANY

Static Company Pvt Ltd's primary objectives are in the fields of mechanical and electrical engineering and water treatment. The company’s main activities include the design. contracting, supply of power generation and distribution of equipment, etc. M.Huraa, Fareedhee Magu, Male', Maldives, +960 331 0313, info@static-company.com

THE HAWKS

One of the leading fuel supply companies in the Maldives, the Hawks' services include fuel supply to inhabited islands, resorts, industrial and commercial projects, as well as sales and distribution of fuel related equipment. Bunkering services are provided both domestically and internationally to fishing vessels, ferries, safaris, cargo ships, cruise vessels, super and mega yachts. +960 334 0949, info@thehawks.biz

URBAN INVESTMENT

Urban Investment Pvt Ltd is a distinguished supplier of electrical home appliances and is also one of the leading resort suppliers. The company operates three shops in the capital, Male', having a variety of products ranging from electric kettles to air-conditioners and generators. Urban Investment Pvt Ltd, Neena, 2nd Flr, Keneeri Magu, Male’, +960 331 7019, sales@urbaninvestment.net

VAMCO

VAMCO's vision is to create long lasting solutions that customers will appreciate. The company prides itself in creating customized packages (product solutions) for fishermen, cargo-vessels and for inter-island ferry operators as well as playing a role in bringing mobility to Maldivians. +960 332 1169, marketing@vamco.com. mv, vamco.com.mv

Electronics & Accessories

ASTERS

Asters is a leading provider of high quality and affordable home and office furniture, electronic appliances, technology products and office supplies. Also supplies home, outdoor furniture, office furniture, IT solutions, stationery, office supplies and equipment. +960 3316464, sales@asters.com.mv

LE CUTE LIFESTYLE

Lintel Investments and Management Services Pvt. Ltd. is a wholly Maldivianowned company registered and operating in the Maldives as one of the country’s leading distributors of luxury fashion, beauty and lifestyle electronics brands. Le Cute Lifestyle Electronics is the official distributor for Panasonic, BOSCH Home Appliances, Electrolux, Marshall and Bowers & Wilkins brand of products in the Maldives. +960 301 0200, info@lintel.com.mv, lintel.com.mv

REEFSIDE

Reefside Maldives is recognised as a leader in selling original watches and electronic products in Maldives. Reefside is the authorized service centre for LG, Sony, Bose and Nikon Electronic products in the Maldives and offers local and international after sales service guarantee. KKM Building, 03, Orchid Magu, P.O. Box 20189, +960 332 3545, reefside@reefsidemaldives.com, reefsidemaldives.com

REFCOOL INVESTMENTS

Established in October 2002, REFCOOL has national reach and vision, offering exciting products and services that touch everyday lives of the people. Being in the business only for a few years, REFCOOL has already gained recognition as a major player in the rapidly evolving tourism and construction industry of the Maldives. 1st Floor, M. Seena, Varudhee Hingun, Male', 20253, 330 9900, info@refcool.com.mv, refcool.com.mv

STATE TRADING ORGANIZATION (STO)

STO group, with its subsidiaries, joint ventures and associates, is a national leader in business. It also focuses on petroleum, cooking gas, construction materials, medical supplies and pharmaceuticals, home appliances, electronics, supermarket products and insurance. STO Head Office Building, Maafanu, Boduthakurufaanu Magu, Male', +960 334 4333, info@stomaldives.net, sto.mv

Event, Lighting, Sound

AZIDON

Azidon specialises in sound reinforcement, stage lighting and turn-key events and projects in Maldives. Azidon’s technical planning and process-oriented approach aims to deliver a flawless result that will impress. Azidon Pvt Ltd, H. Maafilaage, Ground Floor, Kaasinjee Magu, Malé, +960 330 0999, info@azidon.com

DOAV

DOAV makes it possible to monitor and manage equipment, building management systems, scheduling, security, lighting, shades, HVAC, and energy consumption in real-time, all from a single dashboard to maximize system uptime, optimize investments in people, technology, and spaces, and ensure a great user experience. Ground & 1st Floor, H. Fennaage, Buruzu Magu Male', 20054, Maldives, +960 3009600, info@doavonline.net, doavonline.net

EVENT MALDIVES

EVENT MALDIVES is a team of young, creative and passionate professionals with extensive experience in events and entertainment. The objective is to make each and every event a unique experience. These include live shows, live events, ceremonies, exhibitions, product launch events and various other events. sales@ musicworldmaldives.com, musicworldmaldives.com

Food & Beverages

AIRSEAFOODS

AirSeaFoods is a hotel, resort, restaurant & supermarket supply company, specialised in all kind of food, delivered from anywhere in the world to your place and/or your business, at a fast reliable way, with the best possible prices in the market. M. Baaranaage Hulhangubai, Majeedhee Magu, Male, Maldives, +960 333 2889, export@airseafoods.de, airseafoods.de

ARIES MALDIVES

Pyramid was founded three decades ago and is one of the leading distributor for fast moving consumable goods (FMCG) in Maldives. Currently the main lines of products are juices, coffee, teas, biscuits, pasta, baked beans, cooking chocolate, flour tortillas etc. Representing some of the finest international brands and committed to serve resort market in Maldives for more than 30 years. 1st Foor, STO Trade Centre, Orchid Magu, +960 3328658 marketing@ariesmaldives.com

BESTBUY MALDIVES (BBM)

Bestbuy Maldives (BBM), is a leading supplier to resorts, offering top brands and solutions. BBM is continuously evolving in line with the changing needs of its clients and is one of the most innovative supply operations in the Maldives. Aagé 2nd Floor 02-02, 12 Boduthakurufaanu Magu, Malé , 20094. +960 332 0850, hello@bb-mld.com

CITY INVESTMENTS

City Investments (Pvt) Ltd was founded in 2002, and deals in bakery products. It deals with some top F&B brands including Pregel Gelato and cocktail products from Italy, Darbo fruit jams from Austria, Fentimans soft drinks from England, Truchillo Freshly Roasted Coffee Beans from Italy and various other products. City Investments, Orchid Magu, Male, +960 799 0558, info@city.com.mv, city.com.mv

COSMOPOLITIAN

Cosmopolitan –a leading Hotel, Restaurant & Resort Supply Company with exemplary and superior quality service. Products range - Frozen & Chilled meat, Dairy & Cheese, Brown Eggs, Frozen Juice, Dry Goods, Seafood, Beverages, Wines & Spirits. Our vision is to be the most preferred Hotel, Restaurant & Resort Supplier in Maldives. Omadu Fannu, 4th Floor, Haveeree Hingun, Maafannu, +0096331 0477, info@cosmpolitan.com.mv www.cosmopolitan.com.mv

CYPREA FOOD & BEVERAGE

Formed in 2014, Cyprea F.N.B Private Limited is a subsidiary company of the ‘Cyprea Group’. Having associated with reputed brands from many parts of the world it is an emergent supplier for a range of dry, frozen, beverage and specialty products to the local market and resort sector. ‘The Cyprea’, 66/17, Boduthakurufaanu Magu, Male’, Maldives. +960 3013032, info@cypreafnb.com.mv

EURO MARKETING

Founded in August 1997, the main purpose of Euro Marketing Pvt. Ltd. is to deliver daily merchantable non-alcoholic beverages and other snacks to the rapidly growing tourism industry of the Maldives. Additionally, serving consumer grocery retailers as well as restaurants, hotels, resorts and other food service establishments. Ma, Favourite, Chandhanee Magu, K. Male', +960 332 0022, euromarketingmaldives.com

FANTASY STORE

Fantasy Pvt Ltd supplies food selected from international locales. Products include fruit, wine, meat, pastries, cereals and others. 1st Floor, M. Velaaluge, Fareedhee Magu, Male', +960 332 4668, fantasy@dhivehinet.net.mv

HAPPY MARKET

Happy Market Trading Company Pvt Ltd (HMT) is a premium food and beverage importer & distributor operating in the Maldives. The company has exclusive distributorship of several world renowned F&B brands. M. Newplot, Ameenee Magu, Male`, +960 331 3523, info@happymarket.com.mv, happymarket.com.mv

LILY ENTERPRISES

Lily Enterprises mainly focuses on handling and distributing several internationally renowned brands, as well as marketing and promoting them in the Maldives. Additionally, the company is recognised for its efforts in providing efficient service and effective marketing strategies. Ahmadhee Bazaar, Male' 20182, +960 332 3236, info@lilyenterprises.com

MADIHAA COMPANY

MADIHAA Company is a leading importer and distributor of fresh fruits and vegetables in the Maldives. The company has diversified into other areas such as frozen products, confectioneries, household items and beauty products recently, becoming a shopping hub for the retailers throughout the Maldives. M. Dharavandhooge Uthuruge, First Floor, Lainoofaru Magu, 20223, Male’, +960 332 8827, madicom@dhivehinet.net.mv, madihaa.com

MHA

MHA imports and distributes an extensive range of F&B products. They include key ice cream brands such as Walls, Nestle and London Dairy. Other top brands in their portfolio include Milo, Al Shifa Honey, Crown Dates and Crumpy. MHA also carries personal care products including lotions, aftershaves, body sprays and bath products. Contact: +960 334 3694, sales@mha.com.mv,mha.com.mv

SEAGULL FOODS

Seagull Foods specialises in the import, wholesale and retail of food of the finest quality, in regards to fresh produce as well as processed food. Seagull Group also runs an agricultural and fisheries project on the island of Maafahi for fresh fish products and produce. G, Thundi, Ameenee Magu, Male' +960 334 3663, foods@seagullmaldives.com

SIMDI RESU

SIMDI Resu is a leading supplier of restaurant and bar products such as the prestigious Sambonet and Matfer ranges. The company also supplies leading Italian coffee brands and automatic coffee machines. Established in 1988, SIMDI Resu has become one of the most successful and competitive suppliers of cost effective, state of the art, quality resort-ware. H. Casia, Kasinjee Magu, Male’ 20-044, +960 333 4483, resu@simdi.com, simdi.com

STANDARD AND ORIGIN (S&O)

Standard and Origin, (S & O) dedicates in the food & beverage suppliers through being the brand equity and innovation. Among the tourism industry of Maldives, by becoming the Exclusive distributor of worlds famous brands like KraftHeinz, Kimberly Clark Professional, Del Monte, Pasfrost, Mydibel, Etc. Standard & Origin Pvt Ltd H. Sifa, 5th Floor Boduthakurufaanu Magu Male', +960 301 5544 sales@sno.com.mv.

UNITED FOOD SUPPLIERS

United Food Suppliers (United) is one of the fastest growing businesses in the Maldives specialising in supply, storage and distribution of temperature controlled foods mainly geared towards the resort industry. United Food Suppliers, 5th Floor, M. Alia Building, Gandhakoalhi Magu, Male, +960 330 0777, info@ufs.com.mv

VB BROTHERS

VB Brothers is one of the top FMCG distributors in the Maldives. The company has the ability of acquiring world's top brands such as Mars chocolates, Kellogg’s cornflakes, Johnson & Johnson products and Lo’real and Garnier products directly from their sources. VB Brothers Pvt Ltd, MF Building, 9th Floor, Chandhanee Magu, Male', Maldives, +960 330 3329, rsd@vbbrothers.com.mv

WRIST RESORT SUPPLY

Wrist Resort Supply is located in the Middle East and offer a one-stop-shop solution for the Resorts and provide global 24/7/365 service Our wide assortment of Food (chilled, perishables, dry, dairy, frozen) and Non-food range are delivered by air freight and sea freight from Dubai and Europe. Contacts: +960 7891215, resort@wrist.com

Engineering & Marine

AS MARINE MALDIVES

AS Marine Maldives, a joint venture between AS Marine Dubai and Coastline Investment Pvt Ltd offers a range of services from boat repairs to refurbishments of boats’ structure and systems, with a wide range of boat types and brands. AS Marine Maldives provides complete solutions from the drawing board to delivery. +960 799 8590, info@asmarinemaldives.com

HASSAN MARINE

Established in 1999, with a service center specialising in repair, installation and maintenance of out-board engines, Hassan Marine is the exclusive distributor in the Maldives of Mercury Engines, Quicksilver Parts & Accessories, Attwood Marine Products, NGK Spark Plugs, Seafirst Steering Systems and many more. M. Kakolhas, Izzudheen Magu, Male', +960 300 7044, info@hassanmarine.com, hassanmarine.com

MTCC

Maldives Transport & Contracting Company (MTCC) provides a diversified range of products and services, such as construction and project management services, logistical operations, modern transport services, engineering and docking services and an extensive range of reputed products as, Yanmar and Suzuki marine engines, Hamilton propulsion system, Castrol lubricants, Sigma protective coatings, Scott Bader boat building composite. 7th Floor, MTCC Tower, Boduthakurufaanu Magu, Male', Maldives, +960 332 6822,

OFFSHORE

Offshore's main focus is on the design and construction of safari yachts, dive boats, ferries, 4th generation fishing vessels and speedboats. These include hi-tech high-speed crafts and cargo carriers as well. Additional services include designing sophisticated yachts and boats, project costing, stability reports, turnkey boat building, supervision of projects and inspection, and consultancy. sales@offshore. mv, offshore.mv

Furniture & Flooring

ALLORA PAN HOME

Allora Pan Home is the sole distributor of a leading Asian furniture brand "SB" in the Maldives. Visit Allora's showroom to experience the many options available to make your home a place of comfort and style. SB products are reputed for their design, quality and value for money. Allora Pan Home, Hithaffinivaa Magu, Male', Maldives, +960 332 5105, info@panocean.com.mv

DAMAS

Damas Pvt Ltd. provides a wide range of products and services including real estate development & management, logistics & moving services, IT services, food and beverages, construction and fabrication materials, and resort equiptment such as cutlery and crockery, hotel linen, cold room items & implements. +960 333 3000, info@damas.com.mvdesign

EVO

EVO is dedicated to providing high quality, creative interior solutions to meet the needs in interior planning and designing. As exclusive distributor of Germany’s top brands such as Nolte Kitchens, Express Kitchens and Csshmal, Evo Home aims to offer clients the best of furniture technology in the Maldives. evohome.mv

FORTSEN

Fortsen offers specialized products & services to the architectural, residential & industrial sector. With its prime focus on interior finishing & furnishing, the company has developed a comprehensive range of wooden laminate floorings, windows blinds & specialty decorative stones. Contact: 332 6662, email: info@fortsen.mv

PALM GLOW

Palm Glow provides hygiene and maintenance solutions while continuously reassessing the commitment to professional hygiene and maintenance, to ensure that the customers are always up to date with the latest in technology, and is always supported from inception throughout the relationship cycle. Ma. Uthuru Innaage, 5A, Nikagas Magu, 20164, Male', +960 300 9700, palmglow.com

SPECTRA

Spectra PLC is an interior product supply and service provider, specialising in ceilings, laminate and wooden floors, window tints, carpets, rugs, wallpaper and many more such products. They have a wide range of experience designing everything from government buildings, education institutes, theater and convention centers, to bedrooms. Faamudheyrige, Maafannu, Orchid Magu, Male’, 20209, +960 333 0099, info@spectra.mv

IT Solutions & Networking

CLICK COMPUTERS

Click Computers is a reputed IT company providing turnkey IT solutions. It offers the latest IT solutions to multinationals, government agencies, private sector parties including hotels and resorts. The company deals with major brands including Dell, Acer, HP, Samsung, Apple and Asus among others. M. Borneo, Male', +960 334 2002, sales@clickmaldives.com

COMPUTER PLUS

Computer Plus Pvt. Ltd is a leading vendor of computer products & services in the Maldives. It aims to provide a comprehensive and wide range of services and products to fulfill the requirements of the information technology sector from system design, procurement, and installation to maintenance of computer hardware as well as providing regular and custom software. M.Send Rose, Iskandharu Magu, Male', +960 333 4862, sales@computerplus.com.mv

DHIVEHI VIUGA

Dhivehi Viuga (DV) is a network infrastructure solution provider that offers stateof-the-art service through a mixed team of local and foreign professionals with the mission of delivering unparalleled service and support to both the Maldivian and international markets. H. Soanary, 5th Floor, Boduthakurufaamu Magu, 20026 Male’, +960 334 4652, info@dhivehiviuga.com

ETALK

Etalk Pvt Ltd provides customers with a unique range of products and services that are fully customisable and suited to homes, local businesses, offices, shops and the hospitality industry. The company designs, installs and services surveillance systems, access control systems, networks, business automation. Husnuheena Magu, 2002 Male', +960 3329132, sales@etalk.com.mv

LINK SERVE

Link Serve Pvt Ltd is the one-stop shop for IT and security requirements. It handles installation & maintenance of CCTV systems, door phone systems, Local Area Networking, PABX Systems, access control systems, time & attendance systems, motion detectors, fire extinguishers, installation solar power systems, installation of alarm systems. +960 300 3000, helpdesk@linkserve.com.mv

MAXCOM

Maxcom Technologies was established in 2005 and is now one of the foremost IT hardware and IT solution centres in the Maldives. It also distributes the brand Dell and offers a variety of products and services such as storage and networking, tablets and laptops. +960 333 0034, sales@maxcom.com.mv

PERSONAL COMPUTERS

Established in 2008, Personal Computers is one of the most reputed names in the IT sector of the Maldives. With two outlets in key areas of Male’ and a dedicated service center, the company provides a comprehensive range of technology solutions that enhance the IT experience of their customers. Personal Computers ensure that the products are 100% genuine and meet the expected quality standards. For inquiries call +960 3003033, info@personalcomputers.mv, personalcomputers.mv

ROSEWARE

RoseWare Corporation Pvt Ltd was established with the objective of providing bestof-breed IT solutions for small and midsize businesses, with skills, resources, and expertise to give clients a recognizable edge while opening up a world of powerful resources. Ma. South Shine, Chandhenee Magu, Male', +960 330 8554, info@rosewarecorp.com

SYSTEMS SOLUTIONS

Serving since 2010, Systems Solutions Pvt. Ltd is an international software development and consulting company. Services provided by the company include IT consultancy, software development, offshore development, outsourcing services, ERP implementations, Content Management Systems (CMS), mobile application development and web development. M. Alia Building, 7th Floor, Gandhakoalhi Magu, Male', Maldives, +960 301 1355, info@solutions.com.mv

DHIRAAGU

Dhiraagu is one of the largest telecommunications operator in the country offering total solutions and a comprehensive range of mobile, internet, data and fixed line services throughout the Maldives. With nearly three decades of excellence and a proven record of success, we provide mobile, enterprise and fixed broadband services. Dhiraagu Head Office, Ameenee Magu, P.O. Box 2082, 20403 Male, +960 332 2802, 123@dhiraagu.com.mv

MEDIANET

Medianet is one of the largest pay-tv broadcasters in the Maldives with over 30,000 subscribers. The company has an ever-increasing client base and content. Medianet has acquired the license and rights to the best available contents for this region, and offers impressive packages separately for the hotels and resorts in the Maldives. Medianet Pvt Ltd, H.Sisil Hiya (Second Floor), Majeedhi Magu, 20071, Male', +960 332 0800, customerservice@medianet.com.mv

OOREDOO

Ooredoo Maldives provides an extensive range of innovative voice, data and high speed broadband internet services tailored to the growing needs of today’s consumers and businesses. Ooredoo's services include fixed & wireless broadband internet, total resort solutions, mobile money services, and smart solutions. Ooredoo made history by launching the first ever and fastest 3G & 4G networks in the Maldives. H. Sunleet, 5th Floor PO Box 2196 Boduthakurufaanu Magu Male', +960 961 1000, 929@ooredoo.mv, ooredoo.mv

Logistics & Transportation

ASIA FORWARDING

Asia Forwarding is intimately acquainted with the carriers in all trade lanes so that they can direct your cargo in the most suitable way, whether your goal is to minimize freight costs, obtain the best packing, storage and warehousing, or meet seemingly ‘impossible’ deadlines. Asia Forwarding is a didicated team of professionals attending to your needs in a professional manner. +960 334 3041, info@theasiaforwarding.com

CENTURION TRANSPORT SOLUTIONS

Centurion PLC's operations revolve around shipping, freight management, warehousing, distribution, logistics management, ship ownership & management, protection & indemnity. Providing reliable and effective transport solutions to the shipping and airline industry, specializing in the delivery of cargo to any location within Maldives. The company operates from three locations in the Maldives, covering the nothern and southern ports. Faamudheyrige, Orchid Magu, Male', Maldives, +960 333 8530, info@centurion.mv, centurion.mv

LEO TRADING

Leo Trading Pvt. Ltd. started its operation in the early 2000s. The key expert areas of the company include leasing of heavy construction equipment, shipment clearance, cargo clearance, discharging shipments, excavating, back filing & compacting, and constructing underwater pipelines and sewerage systems. Leo Trading Pvt. Ltd, M. Three & One, Haveeree Hingun, Male', Maldives, leo@leotrading.mv, +960 300 6638

LITUS

Established in 2012, Litus Maldives Pvt Ltd is a project logistics management company delivering cost-effective solutions throughout the Maldives. The company develops comprehensive project logistics and construction materials and resort supply service plans tailored to meet specific requirements of customers. M. Manaaziruge, Majeedheemagu, 20305, Male’, +960 300 3999, info@litusmaldives.com, litusmaldives.com

TTS

Total Transport Solutions is one of the leading shipping, freight forwarding & logistics service providers in the Maldives. They offer a range of products and services varying from liner agencies, feeder operations, airline GSA, vessel husbanding and project cargo logistics. Additionally providing services such as sea freight, Air Freight, Express Courier to the most recent expansion into Inter-Atoll Logistics, bunkering and many other services7th Floor, Ma. Maadheli, Majeedhee Magu, Male', +960 301 1888, info@ttsgroup.mv

Office Supply & Printing Services

ASRAFEE BOOKSHOP

Asrafee Bookshop was established in 1976. Since then the company has earned a reputation for offering a wide range of products from stationery, educational materials, books, art supplies and so on. Asrafee Bookshop, Chaandhanee Magu, Male', +960 332 3424, asrafee@asrafee.com

CHANDLIER

Chandelier Company Pvt Ltd is a stationery and office equipment supplier in the Maldives. The company deals with government offices, schools, banks, organizations, hotels and resorts as well as the private sector. +960 332 7858, sales@chandelier.com.mv

COPIER PLUS

Copier plus Pvt. Ltd. was established with the focus of providing a total office automation solution to the Maldives. With Toshiba tech on board, Copier Plus was launched in 2004 with a showroom and a service center. In 2008, the company added Brother International’s merchandise to its product line. H. Kuredimaage, Majeedhee Magu, Male', 960 331 2121, info@copierplus.com.mv, copierplus.com.mv

M7 PRINT

M7 Print Pvt Ltd. was established in December 2007. The company's products and services include offset printing and production of eco-friendly paper shopping bags and other products and solutions. It is one of the largest printers in the country proving retail and wholesale services across all the economic sectors.

M7 Print, Ameeneemagu, Male', 20033, +960 330 7787, print@m7maldives.com, m7maldives.com

NOVELTY PRINTERS & PUBLISHERS

Novelty Printers & Publishers Pvt. Ltd. was founded in 1965 by Mr. Ali Hussain as a home business. From manual stencil to letterpress to offset printing, the company today is one of the nation's largest and leading providers of printing, publishing and related services. M. Utility, Male, 20340, +960 331 8844, printers.novelty.com.mv, novelty.com.mv

PROCURE PLUS

Procure Plus supplies office stationery, including printers, printer toner & cartridges, and computer accessories, tea room facilities, cleaning appliances and document solutions at competitive prices. Penton Villa, Male', +960 332 6220, sales@procuremaldives.com, procuremaldives.com

Safety and Security

ANTIFIRE

Antifire Maldives deals with various safety products including fire extinguishers, fire alarm systems, fire hose reel systems, dry riser systems, hydrant systems and automatic fire suppression systems. G. Graces, Male', +960 331 0322, admin@ antifiremaldives.com, antifiremaldives.com

GAGE

GAGE Pvt Ltd provides security with round the clock coverage and ensures the safety of their clients. The company's services are rendered by skilled professionals in an organised and disciplined manner. H. Noomuraka, 1st Floor, Hadheebee Magu, Male', +960 330 4055, projects@gage.com.mv, gage.com.mv

GLOBAL FIRE SERVICES

Global Fire Services Pvt Ltd is dedicated to protecting lives, properties and the environment from the perils of fire. With highly qualified professionals, latest technologies and years of experience, the company uses modern fire prevention methods and progressive public safety education for the benefit of the community. M. Kadhuruma, Fandiyaaru Magu, Male’, Maldives, +960 301 6616, info@gfsmaldives.com, gfsmaldives.com

PESTEX MALDIVES

PestEX Maldives is engaged in importing and distributing pest control products to both domestic and corporate clients. Additionally PestEX Maldives is a trusted pest management service provider of many corporate bodies such as resorts, restaurants, safari boats, commercial and industrial sites etc. PestEX Building, Neeloafaru Magu, Galolhu, 333 8009, info@pestexmaldives.com

PESTERMINATORS

Pesterminators Pvt. Ltd. is not just another pest control company that sells chemicals. Pesterminators is a unique concept developed by Agro Services with the motive of being the one-stop-shop for all pest control requirements. +960 334 2930, info@pesterminators.com.mv

SAVIOURS

Saviours Pvt. Ltd. is a customer oriented company, intending to serve the market need for a professional and customer focused security and safety solution provider. The company emphasises services and support, as well as offers a wide range of quality products which are state-of-the-art. 7999966, info@savioursmaldives.com

Travel Agent & Tour Operator

ACE TRAVELS MALDIVES

Ace Travels Maldives provides both inbound and outbound tours in the Maldives. The company is a fully owned subsidiary of Aitken Spence Travels Pvt Ltd. Aitken Spence Travels is a joint venture between Aitken Spence PLC and TUI Travel PLC. Ace Travels Maldives, H. East Light, Ameer Ahmed Magu, Male', +960 3338026, sales@acetravelsmaldives.com

CANOPUS MALDIVES

Canopus Maldives offers a range of services to clients, including destination management through Aqua Sun, which offers complete solutions to inbound services to the Maldives. Moreover it supplies award-winning Atomix and AlMakreb brand speedboats through Surpass, who also supplies Italian coffee and coffee makers for homes, restaurants and offices. +960 332 1079, info@canopusmaldives.com

CAPITAL TRAVEL & TOURS

Capital Group is a network of companies owned and managed by the principle company Capital Travel & Tours Private Limited, established in 1991. The company's primary actvity initially was to operate as an in-bound travel agent in the Maldives. Today, Capital Travel has well over 500 partners around the world. M. Banff Villa, 4th Floor, Majeedhee Magu, Male’, +960 331 5089, capital@ dhivehinet.mv, capitaltravel.com

SPLENDID ASIA

Splendid Asia is a tour operator based in the Maldives. The company offers tours of the Maldives' beautiful beaches and divespots while offering a range of activities and sports. Splendid Asia is dedicated in promoting the cultural and natural treasures of the Maldives. G. Kasthoorige, Male', +960 331 2460, info@splendidasia.com, splendidasia.com

SUNLAND TRAVEL

With more than 30 years of experience in holiday operating, Sunland Group diversified to Sunland Journeys in 2014. Sunland was established in 1988 and its travel arm arranges personalised journeys for travellers via Singapore Airlines. H. Moonlit Villa, 1st Floor, Medhuziyaaraiy Magu, Male, +960 331 0031, airsvc@ sunland.com.mv, sunlandjourneys.com

VOYAGES MALDIVES

Established in 1980, Voyages Maldives is one of the leading travel and tour companies in the Maldives. Voyages has over 30 years of invaluable experience in the industry and is labelled as one of the largest companies of its kind. M. Narugis, Chaandhanee Magu, Male', +960 332 2019, tours@voyagesmaldives.com, voyagesmaldives.com

Wellness

COSMERC

Cosmerc Maldives Pvt Ltd is a company with several years of experience. The company's collection features a wide range of organic shampoos, shower gels, body lotions and other cosmetic and beauty products. M. Naka, Jambu Magu, Male', Maldives, +960 991 5588, sales@cosmerc.com, cosmerc.com

DUNIYE SPA

Duniye Spa, a leading spa-wellness management & consultancy company in the Maldives, was founded in 2002 by a group of international hotel owners with the vision to provide a special place for holistic well-being and world class spa treatments. Duniye Spa, Champa Building, 3rd floor, 20187 Male', Republic of Maldives, T. +960 664 3157, duniyespasdirector@meeru.com

MEDICAL SWISS BEAUTY

Medicsl Swiss Beauty allows customers to unwind and enjoy the benefits of beauty treatments in a centre devoted exclusively to health & rejuvenation. H. Starlit Villa (Ground Floor), Abadhah Fehi Magu, Male', +960 797 500

SERENA SPA

Serena Spa: a haven of peace & tranquility set against the ambience of natural beauty, for those who wish to relax, restore and rejuvenate body, mind and spirit. Operating in 9 locations in the Maldives, Serena Spa's boutique offers an eclectic selection of spa products, including incense, massage oils, bath blitzes, burners and more. Serena Spa Pvt Ltd, M. West End, Male', Maldives, +960 331 3866, maldives@serenaspa.com

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