Hotel Insider - Maldives (Issue No. 8)

ISSUE NO. 8

Conversation - Steve Ng

City Hotels: are they here to stay?

Seasoned hotelier Noel Cameron takes helm as Huvafen Fushi’s new general manager

CITY HOTELS

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CONTENTS

24 COVER STORY: CITY HOTELS

We take a look at an oft ignored aspect of Maldives tourism – city hotels and their contribution to the industry.

Features 10

CONVERSATION - STEVE NG

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We sit down with Steve Ng, a Malay national with over 20 years of experience in hospitality and discover his plans for the iconic property HIH.

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UNDP MALDIVES

UNDP Maldives Resident Representative Akiko Fujii explores how sustainable tourism can speed up the Maldives' sustainable growth.

IN THE BOARDROOM - IHSAN A NASEER

Ihsan Naseer’s visionary idea called THE ORB is grandiose to say the least but Ihsan is convinced by his dreams and has no qualms about dreaming big.

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Hotel Insider

WORD FROM THE TOP - BRADLEY CALDER

A Kiwi mentored by hospitality professionals around the world, including the illustrious British hotelier Brian Clivaz, Bradley Calder loves island destinations and made his mark at Gili Lankan Fushi.

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RESORT REVIEW - YOU & ME BY COCOON

Love is in the air, literally, as soon as you step on to You & Me’s shores. The song is this Raa Atoll resort’s theme. It’s a cute little property, rustic and has the largest underwater restaurant in the country. (continued on page 6)

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Contents

EDITORIAL Mariyam Athif Editor Adele Verdier-Ali Editorial Consultant Nashiu Zahir Contributing Editor

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MARKETING & SALES Mohamed Shinan Marketing & Sales Consultant Mohamed Yazeed Abdul Sattar Marketing & Sales Consultant Ali Kausar Print Advertising PRODUCTION Fathimath Nahuza Operations Manager Aishath Hamdha Administrative Intern

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BACK OF THE HAUS - PARK HYATT HADAHAA

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Shihalini was recently recognised

by Singapore-based hotelier award platform Stelliers. We revisit her experience of winning the award and talk about her journey from Standard Chartered to Asian hospitality brand Amari.

This resort espoused an environmentally friendly way of life from the get-go and without much fanfare. Hotel Insider takes a look at some key aspects of Hadahaa’s approach.

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SPOTLIGHT - STAY CONNECTED IN MALDIVES – OREDOO'S eSIM

No more swapping SIM cards on the phone, no more bulky wallets. Ooredoo presents the eSIM, the dawn of a new era in telecommunications.

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Hotel Insider

NEWS - WALDORF ASTORIA RETURNS TO THE MALDIVES

Hilton’s luxury hotel brand Waldorf Astoria has opened a new resort in the Maldives – The Waldorf Astoria Maldives Ithaafushi – a 122-villa property spread over three interconnected islands in Male Atoll, half an hour from Velana International Airport.

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SPOTLIGHT - THE HOTEL JEN

This hotel was ground-breaking in many ways. In its earlier incarnation, it was the first five-star hotel in the city, and until recently, the tallest building in Male. There’s more to Jen than this.

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SPOTLIGHT - THE SOMERSET

The Somerset has carved a niche for itself, positioned near three of Male’s top attractions. Plus, it has a few tricks up its sleeve.

WORKING WOMEN - SHIHALINI RAJARATNAM

NEWS - SEASONED HOTELIER NOEL CAMERON TAKES HELM AS HUVAFEN FUSHI'S NEWE GENERAL MANAGER

Iconic Maldives property Huvafen Fushi welcomes back Noel Cameron as GM nine years after his first appointment.

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MARKETPLACE

A quick guide to suppliers, financial institutions, basically everyone useful for people such as yourself.

CONTRIBUTORS Naifa Zahir Editorial Intern Abdulla Muaz Photo/Multimedia Editor Ahmed Razeen Photographer Munshid Mohamed Photographer Printed by M7 Print (960) 330 7787 print@m7maldives.com Hotel Insider is published by Qualia Priavte Limited. For enquries please send an email to info@hotelinsidermv.com. © Qualia Private Limted 2019. May/June. All rights reserved.

No part of this magazine may be reproduced without the written permission of the publisher. All information contained in this magazine is, as far as we are aware, correct at the time of going to press. Qualia Private Limited cannot accept responsibility for errors or inaccuracies in such information. If you submit unsolicited material to us, you automatically grant Qualia Private Limited a licence to publish your submission in whole or in part in all editions of the magazine. All material is sent at your own risk and although every care is taken, neither Qualia Private Limited nor its employees, agents or subcontractors shall be held liable resulting for loss or damage. Qualia Private Limited endeavours to respect the intellectual property of the owners of copyrighted material reproduced herein. If you identify yourself as the copyright holder of material we have wrongly attributed, please contact the office.

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From the Editor

City Vibes Hello everyone,

Atoll and our writers were taken by its rustic charm.

We also spoke with Bradley Calder who’s group GM for Hurawalhi and Kudadoo, two amazing properties in Lhaviyani Atoll. Check out ‘Word from the top’ for details.

Last but certainly not least, we had a chat with Shihalini Rajaratnam, front office manager at Amari Havodda. She was recently honoured by Stelliers, a Singapore-based hospitality award platform and she tells us about the experience and more.

Read these and more in the pages that follow and we wish you a very happy Eid.

Welcome to the 8th issue – this time around we’ve focussed on city hotels, which we feel are somewhat overlooked.

Our cover story explores the subject in some detail, and we also present two well-established hotels, Hotel Jen and The Somerset in our Spotlights.

This time, for Conversation, we interviewed Maldives Inflight Catering Private Limited’s Steve Ng. Steve is also group general manager for Hulhule Island Hotel (HIH) and Madifushi, a property under development. We talk about his vision for the HIH, his thoughts on mass tourism and what Warm Regards expectations he has for HIH once the airport project is complete.

We also took a peek behind the scenes at Park Hyatt Hadahaa Maldives, a visionary property that quietly practises eco-friendly tourism.

And we dropped by You & Me, the new property by Cocoon in Raa

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Hotel Insider

If you have missed our previous issue please find a digital copy from the links below. https://bit.ly/2SNFK5O

Mariyam Athif Editor

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More than 50 years of gourmet moments

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Hotel Insider

Conversation

Steve Ng This time for Conversation, we sit down with Steve Ng, the group general manager of Hulhule’ Island Hotel. He also heads Maldives Inflight Catering Pvt Ltd and Madifushi, the new resort that is being developed in Meemu atoll.

Malaysia-born Steve Ng has over 20 years of experience in the hospitality industry, having worked for some of the top hospitality brands across the globe, such as Malaysia’s Berjaya Corporation Berhad and the InterContinental Group. He has also managed hotels in Thailand, Malaysia, and the Seychelles, to name a few.

Since he took up the reins at Hulhule’ Island Hotel in September last year, the hotel has gone through major transformations. And there’s more planned for the future.

We had a chat with him to talk about emerging trends in the industry, his plans for the hotel, and his thoughts on how Maldives can stay ahead of the competition.

Hotel Insider: Can you walk us through some major changes that the hotel has gone through since its opening?

Steve Ng: Occupancy remains consistent.

Of course, as our main clientele are airline crew and business travellers, while we see some fluctuation over the year, the occupancy rates remains pretty constant even during low season.

Hotel Insider: Can you tell us some things that affect occupancy? Like external events, such as natural disasters and political unrest. Do they have an impact?

Steve Ng: Natural disasters such as tsunamis definitely have an impact, but only

for a short while. Just like when I was working in Thailand when the tsunamis hit, I think that the impact is comparatively smaller here.

Similar to political instability, I feel that it does not affect occupancy that much. When I was in Cha Am when Thaksin was overthrown, and while they closed down the airport for one month, it only took them nine months to resume business. Of course, airlines would try to make changes in such times of political instability, just like airlines who tried changed their routes to transit in Maldives instead of Sri Lanka when the bombings happened in Sri Lanka recently. However, not many airlines finally made the switch because there are a lot of expenses involved. I think that as long as the tourism ministry continues to promote Maldives and keeps on assuring people that it is safe to visit, it will be okay.

Hotel Insider: Being the only city hotel in the greater Male’ area that serves alcohol, do you feel that you have an advantage over the others?

Steve Ng: Honestly, that is the common perception, but I do not think that this has resulted in any major impact to us in terms of hotel occupancy. With safari boats just five to ten minutes away, or nearby resorts offering free flow of drinks for a small charge, people who really want to drink will go to these options instead. I think that there are advantages to come to HIH instead, but for our regular guests, it’s more for the social setting instead of just for the alcohol.

"As our main clientele are airline crew and business travellers, the occupancy rates remain pretty constant even during low season."

Hotel Insider

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Conversation

"Sadly, though, the general upkeep of the country is sorely lacking, with garbage being a major problem. Our hotel sees a lot of garbage washing up on our beach area, and it takes a lot of time and effort to clean it up."

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Hotel Insider

Hotel Insider: With the development of the Hulhumale’ second phase, more city hotels will crop up in the greater Male’ area. Are you concerned that this will affect your business?

Steve Ng: With the development of the airport and Hulhumale’s second phase, we expect many changes. However, we are not in direct competition because the guesthouses are vastly different from our hotel. They offer a different experience, and they also target a different market segment at a lower price point, which is different from ours.

We should be cognizant that with such rapid expansion, there is the possibility of starting a price war between hotels and guesthouses.

This is similar to what happened in Thailand many years go, resulting in five-star hotels dropping to four-stars, four-stars to threestars and so on, due to the price competition.

It is crucial that we (and the ministry) understand that we need to be clear on the kind of market that we need, and that we cannot satisfy everyone.

Hotel Insider: With the ongoing expansion of the airport, there will be a significant increase in tourist arrivals. How many guests will you be able to accommodate in the future? And what changes will we see then?

Steve Ng: We understand that the government has predicted that with the ongoing expansion, the number of arrivals will increase to 14 million. Thus, we are also expanding our market segments, and we are also looking at attracting MICE clients. With the upcoming 12,000 square feet ballroom that we are building, we will have the capacity to accommodate 500-800 guests at a single event, which is a market segment that no other resort is able to serve at this point.

At present, we have 136 rooms, but are looking at expanding our hotel to 220 rooms with the upcoming expansion plans. This will then increase our capacity to more than 400 guests in-house.

Hotel Insider: The country’s tourism industry is heading towards mass tourism, with big international players establishing themselves here. What are your thoughts on this? And will the Maldives still be able to stay ahead of competition?

Steve Ng: As a tourist destination, when you compare it to Seychelles, Mauritius or Fiji,

Maldives is already ahead of the competition!

The beautifully formed atolls and gorgeous islands, crystal clear waters and sandy beaches are so different here, and it already promises guests an incomparable experience.

Sadly, though, the general upkeep of the country is sorely lacking, with garbage being a major problem. Our hotel sees a lot of garbage washing up on our beach area, and it takes a lot of time and effort to clean it up. Once, we even had a mini fridge wash up our beach, can you imagine? I worry that if it continues this way, tourists will be greatly turned off by the amount of garbage, especially considering how much they have spent to come here for a holiday. It would be really sad state if our guests do not return because of the negative experience that they have had here.

Hotel Insider: Can you share your thoughts on Maldives’ marketing approach?

Steve Ng: Personally, I think that MMPRC is doing a good job especially under the leadership of managing director Thoyyib. I believe MMPRC has plans to visit many places, and I am also joining them for a trip to Korea next month for a roadshow. I have also heard that they are planning to go to Russia, which I feel is a good move as Russian guests have proven to be big spenders and we should continue to engage them.

Hotel Insider: As a parting question, what do successful hoteliers do differently, do you think?

Steve Ng: I cannot claim to be a successful hotelier, but I always believe that we should never remain static. We should always venture into new things. Our hotel has been around eighteen years, and so it is crucial that we should not remain as merely an airport hotel.

There will always be hiccups, but we should learn from them and move on, and take on more challenges. We cannot just remain comfortable, and this is something that I believe strongly in.

Hotel Insider: Thank you so much for your time, Steve.

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UNDP Maldives

Opportunity for sustainable tourism to accelerate Maldives’ sustainable development

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Hotel Insider

As a new comer to the Maldives, just like other foreigners, I was instantly attracted by the country’s natural beauty. I am also fully aware of Maldives’ outstanding economic achievement.

Maldives has doubled GDP per capita from USD 4,460 to USD 9,760 between 2007 and 2017 and has transformed from a low to middle income status in a matter of decades.

Needless to say, tourism has been the central driver of this amazing economic achievement.

However, we have also witnessed the volatility of the sector, which negatively affected Maldivians in recent years; the global financial crisis of 2007, and the mass coral bleaching event of 2016 to name a few. Each of these instances created ripple effects in the lives and livelihoods of Maldivians involved not just in the tourism sector, but also the many subsidiary industries that support it.

It’s time for us to think earnestly about the development of a tourism industry that is more sustainable and resilient, but also acts as a catalyst to unlock local socioeconomic development in an integrated and transformative manner.

So what exactly is Sustainable Tourism?

At the UN we refer to it as the kind of tourism that takes full account of its current and future impacts on the economy, society and the environment. It is a tourism that does not just address the needs of its visitors, but also considers rights and needs of its host communities.

The UN’s Sustainable Development Goals (SDGs) recognizes the potential of sustainable tourism industry in achieving SDGs 1 (Poverty), 8 (Decent work) and 12 (Responsible consumption). In Maldives’ case, I would like to add 13 (Climate Action) and 14 (Life below water) as relevant goals.

Accordingly, the tourism sector that is developed towards achieving SDGs should promote 3 main dimensions; environmental integrity, social justice and inclusive economic development.

As we are aware, the Maldives’ tourism, which heavily depends on the country’s natural beauty, is under serious danger from global and local events.

Changing climate and warming seas have bleached the spectacular coral gardens. Strong currents and unpredictable weather patterns are eroding our beaches. These events threaten not just the tourism sector, but the survival of ordinary Maldivians across the country.

In addition to consequences of globalwarming, localized human-made activities have caused an adverse effect on the environment. The damage created by ocean plastic wastes is just one example.

In the Partnership Forum held two weeks ago, I was pleased to learn of the current

government's commitments to advance principles of Blue Economy, ensuring the sustainable use of ocean resources for economic growth, improved livelihoods and overall ocean ecosystem health. I hope that this high-level political commitment will transform the local tourism development to practise sustainable tourism principles across the Maldives.

The second dimension of Sustainable Tourism is social and cultural development. A few weeks ago, the country was visited by the UN Special Rapporteur in the field Cultural Rights.

She observed that “parts of the tourist industry in Maldives had been operating in a somewhat separate, parallel universe, where tourists were not given adequate opportunities to see or hear Maldivian performing arts and culture, share Maldivian cuisine or learn about Maldivian ways of life and crafts.”

She stressed that “cultural knowledge and practices be revived, professionalized or used to find new developments in the interaction with visitors.” Efforts in this regard can be employed by the Tourism Sector to drive local economies, as well as to enrich local cultures.

The third dimension of Sustainable Tourism is that of enhancing equality and economic justice for all.

40 years since the advent of tourism, major gaps still remain in development gains, between the capital city Male’ and other islands. According to the 2014 Maldives Human Development Report commissioned

by UNDP, for instance, a person living in Male’ is likely to receive twice more income, and complete 3 more years of schooling, than a person living in an outer island.

More recently, the Household Income and Expenditure Survey of 2016 states that “91.1 percent of the country's poor population live in the Atolls (other than Male’).”

Tourism sector can contribute immensely to drive local economies in their surrounding communities. Instead of working as independent entities that either import, or create subsidiary industries within our own premises, the Tourism Sector could invest in neighboring communities to drive local businesses for example: agriculture and fisheries, ultimately diversifying and strengthening local economies.

As of 2014, one-fifth of all employed Maldivians work in the tourism industry. And of this sizeable workforce, 14% work in resorts. However, less than 4% of this resort workforce are women. Greater attention needs to be given to drive more

women and youth into employment in the tourism sector, by reducing obstacles to work in resort islands and enhancing their professional skill sets. This involves enabling decent work and living conditions for staff, and providing opportunities for job advancement within the hierarchy of tourism establishments.

Sustainable practices in tourism development also require business operators to assess the future of tourism in the Maldives.

Globally, we are seeing rapid changes in how tourism is practiced. These changes are coming about to complement changes in the mindset of travellers, who are increasingly aware of how decisions they make have lasting impacts on local communities. There is also a greater interest from travelers to interact and experience local communities and their ways of life. To be sustainable, the tourism sector needs to assess and adapt to these global changes.

Locally UNDP has partnered with the Maldivian government on key initiatives such as the Baa Biosphere reserve, and the Tourism Adaptation Project. The Baa Biosphere Reserve in particular, is an example of how carefully planned sustainable tourism practices can generate local development, while also protecting the environment.

In this vein, it is my hope that greater resources and partnerships are ensued in the area of sustainable tourism, in order to ensure local development is truly inclusive and sustainable.

“Akiko Fujii is UNDP Maldives Resident Representative. She has worked for UNDP in Jamaica, Fiji (covering FMS, Kiribati, Marshall Islands, Nauru, Palau, Tonga, Tuvalu, Vanuatu), Sudan, Pakistan, Vietnam, and has a special passion for Small Islands Development States (SIDs) issues, including climate change.”

To join us and Unite for Climate Action, please visit: https://give. undp.org/maldives If you would like to learn more about how you can work with UNDP to support communities and jointly take Climate Actions, please follow link http://www.makemyisland.mv

Hotel Insider

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In the Boardroom

Ihsan A. Naseer Hotel Insider talks with Ihsan Naseer CEO of Raisecrown Group, a company that’s embarking on a project the likes of which the Maldives hasn’t seen. To say that the project is ambitious is a bit like saying the hydrogen bomb is destructive.

If successful, it could open a radical new chapter of the Maldives, not only of the nation as a nonpareil destination but it has social, economic, environmental and educational ramifications.

Hotel Insider: We understand you’re undertaking a very ambitious project in Hulhumale: Project ORB which includes Rasbavana THE ORB, THE ORB Land, The Crescent, the latter which also houses an aquarium. Let’s talk about THE ORB first.

It’s the project’s centrepiece, a spherical, football-shaped structure built on the lagoon. What can you tell our audience about it?

Ihsan Naseer: The intention behind THE ORB is to give the Maldives a facelift. It’s about a total makeover, a full rebranding of the country. It’s not just about putting the Maldives on the map but making the Maldives the unrivalled, unparalleled and the most sophisticated destination in the world. Rasbavana means the grand globe in Dhivehi. It is our image of the perfect globe.

Two years back, I sat down with a former senior official of MMPRC with regards to a promotional campaign of the Maldives for another project. He flatly said that ‘the brand 16

Hotel Insider

‘Maldives’ is about the art of doing nothing.

It’s where a guest comes and spends a week on the beach reading a book, without worry and gets bored thereafter because there’s nothing else to do.’ I said ‘yes but now we need to do something’ [laughs]. If someone wants to spend millions on a shopping spree, they probably won’t consider the Maldives.

We have nature’s gifts, the beaches, the lagoons, but we don’t have the facilities to complement them. We’re still engaged on a very, very primitive level economically, we’re just using nature’s raw ingredients.

Honestly speaking, the remark saddened me deeply. It saddened me the most because it is true. For me, it was a very strange reality check and I made it my mission to develop something truly extraordinary for the Maldives. Something that complements the astonishing beauty of this paradise on Earth.

That’s when I started working on Project ORB and we’ve exhausted the past two years on just that.

THE ORB is about sophistication, it’s about incorporating the beauty of the Maldives with the height of technology and innovation. It’s about the evolution of the brand that crafted for ages ‘the art of doing nothing’ to become the global think tank or

the intellectual capital of the world. For us, this project will be what the Eiffel Tower is to Paris, or Burj Khalifa is to Dubai.

Hotel Insider: That’s dreaming big, all right. And where did you draw inspiration for this? Cornwall’s Eden Project came to mind when we thought about THE ORB at first as we weren’t provided a visual. Plus, THE ORB’s football inspiration expresses an intimate connection with the people, football being the country's favourite sport.

Ihsan Naseer: Yes, it’s a nod towards football, inspired by the nation’s passion for the sport. The project was to be a guerrilla advertisement initially, the creation of the world’s largest football to be precise. We wanted to have a giant helium football hovering over the land. And to do that for a few days was going to cost us millions of dollars. Then we thought we’d build such a structure on a lagoon nearby, make it sort of semi-permanent for two or three years and have tourists come, take selfies and hopefully make it viral. It would mean a lot of exposure for the Maldives. It would have some sort of momentum, add to the Maldives’ image.

Having that structure pre-fabricated was going to cost us millions of dollars, too.

Hotel Insider

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In the Boardroom

So, from that point onwards, it evolved into something else – we thought: what if we make this the permanent face of the Maldives? What if we do a full rebranding of the Maldives through it? I mean, the idea of spherical structure is ancient but nobody has done it at this scale and what better place to do it than here? Then we underwent a massive R&D process and devoted all our time and exhausted all our energies on developing what would become the face of the Maldives. We approached the top architects in the world and other global partners and they absolutely fell in love with it. It was the textbook definition of love-at-first-sight. The reason why we considered football is because we want a lot more to be done for the sport here. Our vision to develop football is what led us to do this and with Project ORB, we will develop football and other sports much, much further.

Hotel Insider: As for The Crescent, part of it is going to lie on the seabed, and that's going to hold hotel rooms. We're going through a major underwater phase now in hospitality, Conrad's got their underwater room, plus a few new resorts, like Hurawalhi and You & Me, have underwater restaurants. What's going to set the rooms at Crescent apart?

Ihsan Naseer: It will be a radical new addition to the entire hotel industry worldwide. The idea is to create a remarkable, once in a lifetime experience – the most expensive and luxurious experience so to speak. The suites will be placed on the seabed. Guests will have access to views and experiences that once belonged only to scuba divers. It will easily be the eighth wonder.

Hotel Insider: These underwater suites, will they be part of a larger hotel complex?

Ihsan Naseer: Yes. I think we’ll have about eight suites on the seabed, offering this very exclusive underwater vista.

Hotel Insider: All right. Once complete, THE ORB will have eight levels, with room for office space, exhibition floors, a shopping centre among others. What kind of businesses do you hope to attract to THE ORB? Ihsan Naseer: Let me put it this way – if the Oscars were to be held at a venue other than the Kodak theatre, it will definitely be THE ORB. That’s what we’re going to offer the world. A totally unique experience. I don’t think there’d be an experience to rival it. We’re aiming for the height of excellence.

We’ll create that through a fusion of the best, and most cutting-edge technology and design plus the limited and exclusive nature of the structure. The ORB would house just 18

Hotel Insider

one office, one hotel and only one apartment – a very lucky individual could call THE ORB their home. The office space there will be on the top three floors. It will provide the perfect blend of business and pleasure and will completely redefine our understanding of such spaces.

Hotel Insider: We guess that means you’re targeting businesses abroad?

Ihsan Naseer: [laughs] Yes, indeed and more. Along with THE ORB comes a sustainable financial centre and an educational hub, which we’ve dubbed ORB Land. The whole purpose of the project is to attract big business from around the globe and also establish some of the world’s best educational institutes here. We’ve already secured partnerships with the University of California Santa Barbara and Cornell University and many more are engaging with us, as we speak.

UCSB will be conducting marine research and Cornell will establish a hospitality faculty here.

The sustainable financial hub would be a catalyst in bridging investments in South Asia and East Africa. At the same time, it will play a very vital role in being a global sustainable financial centre to pioneer ESG (Environment, Social and Governance) investments within the wider region, introducing innovative financial instruments as such green sovereign bonds, blue bonds and so on. This is what we call a ‘Blue Economy’ – a conceptual economic model proposed by the World Bank Group. We’re working with a wide range of UN bodies and other international agencies to make this happen and so far, the support we’ve received is fantastic. The world is desperately waiting for something beautiful like this.

Hotel Insider: We love the idea of the Maldives becoming a sustainable financial hub. And it’s surprising that one of the best destinations in the world, especially one that’s renowned for marine life, doesn’t have a world-class marine research centre or hospitality institute.

Ihsan Naseer: Yes, we plan to change that.

The project will house the world’s largest undersea aquarium and a state-of-the-art marine research laboratory- the very best in the world. The fish in the aquarium will be in their natural habitat. They won’t be caged.

Hotel Insider: What about the energy requirements for these structures, do you plan to go with renewables?

Ihsan Naseer: It will be one hundred per cent from renewable means. We can do that now, there are resorts doing this already so why can’t we? It’s an investment but it pays off, economically and environmentally.

In previous business models, the business takes precedence over the environment. That’s how it was done for centuries following the industrial revolution. But now we’re dealing with the fallout of that paradigm. Our model will be a paradigm shift – we know now how much we depend on the environment so we’re going to take every measure to protect it.

We’re living in the dawn of a new era.

If this project works out the way we hope, and we’re very confident that it will, it will not only be environmentally sustainable but socially and economically as well. It will benefit the people through the businesses we attract, it will make it easy for our people to get into business. There are lots of good ideas in the Maldives but we don’t have good enough ways to promote them and make them successful.

Hotel Insider: Yeah, we need venture capitalists and incubators and so forth to help young people become successful.

There’s nowhere to go with a good idea.

Ihsan Naseer: Yes, what I envision is a Maldives where good ideas get rewarded.

We’ll have an excellent banking system with a strong focus on promoting SMEs, one that provides hassle-free financing for start-ups.

I’ve always believed that the Maldives is not poor – we’re a rich country, rich not only in natural endowments but also ideas. We just need a nurturing environment for those ideas to gestate and come to fruition and it’s my goal to create one.

Hotel Insider: It seems to us that this project can only be a phenomenal success or a spectacular failure. There’s no middle ground. What gives you the confidence to pursue it?

Ihsan Naseer: [laughs] There are no failures – you learn and try again. Try till you succeed. The dreams of this world and age are great and it is worth every sacrifice.

It’s a brave new world with unbridled opportunities. That’s the reality I believe in. I believe it’s important to dream. And if you’re dreaming, why not dream big? When you stop dreaming, that’s failure to me. That’s when you’ve grown old and have your tail between your legs. If I fail, I will learn from it and persevere.

Hotel Insider: Thank you, Ihsan. We wish you every success.

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"I think here in the Maldives you have some of the most service focussed staff that you could desire for a destination."

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Hotel Insider

Word from the top

Bradley Calder Cluster general manager, Hurawalhi Island Resort & Kudadoo Maldives

Bradley Calder is a Kiwi, mentored by several hospitality professionals as he worked around the world, but none more so than Brian Clivaz, a respected and renowned figure in British hospitality. Brad was into tourism from the get-go and jumped a chance to work in London quickly after finishing studies in Auckland.

His journey has also taken him to a couple of island destinations including Fiji and Bali and he made his mark in the Maldives at Gili Lankanfushi. Brad isn’t too keen on mass tourism but he believes Crown and Champa Resorts (CCR), who owns Hurawalhi and Kudadoo, will survive the ‘onslaught’ of new openings.

Hotel Insider: You studied hospitality management in Auckland, New Zealand and you went to the UK soon after graduation. What led to that big move?

Bradley Calder: Yes, London was where I learnt to apply my trade, so to speak. Because at the time in New Zealand (late 90s-early 2000s), hospitality was still in the early stages.

The café culture was just starting to catch on.

Prior to that, you’d be limited to big hotels with their restaurants and that was it.

So, I went to London and I stayed there for six years. I worked for a private members’ club called Home House for four of those years. The managing director of that establishment, Mr Brian Clivaz, previously of the Savoy Hotel in London was a very good mentor [note – Clivaz is famous in hospitality circles and is a Fellow at the Royal Academy of Culinary Arts]. I learnt so much from him about luxury hospitality and serving discerning clientele. After six years in London, I came back home to spend time with family and spent two years in Auckland with Stamford Hotels & Resorts formerly the Regent Hotel.

Hotel Insider: Another city hotel.

Bradley Calder: Yes. I was working in a city hotel in Auckland and I’d done that in London as well.

After getting married on the tropical island of Aitutaki in the Cook Islands, I thought ‘why am I working in a city hotel? Resorts are much more fun.’ [laughs]. And people in resorts are generally happier than people in city hotels.

There was a VIP who was staying at my hotel in Auckland and one day, he tapped me on the shoulder and asked me if I wanted to work at his resort in Fiji. So, yeah, I did three years in Fiji, as director of food and beverage at the Warwick Fiji Resort and Spa. Looking for a new challenge I moved to a Hard Rock Hotel in Bali next, and worked first as a director of F&B for a year, then as an executive assistant manager [assistant GM] for four years. The owning company, HPL, decided to transfer me up to the Maldives to work at Gili Lankanfushi and I spent three wonderful years there as resort manager.

Hotel Insider: That’s cool. I’d like to know a bit more about your Fiji experience, though, as the Maldives is sort of similar.

Bradley Calder: I’ve got a saying about going from London to Fiji. In London, people have everything that they want but they’re not always the happiest people. Then you go down to Fiji and they have very little but they are the happiest people day in and day out. But then, coupled with that is their work ethic. It’s not at all like the Maldives.

Hotel Insider: [laughs] What do you mean?

Bradley Calder: [laughs] Well, they’re very friendly but not that efficient. It’s almost like steps on a ladder, you know, from Fiji to Bali to the Maldives. I think here in the Maldives you have some of the most service focussed staff that you could desire for a destination.

And generally, most resorts in the Maldives get excellent comments [on review platforms] and that’s all down to the Maldivian people.

Hotel Insider

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Word from the Top

They’re very dedicated and proud of their hospitality product. They really want to make sure that guests have a good time.

These are good attributes, especially if your main business is hospitality. Maldivians are very hospitable people. I mean, for me, I’m a director. I can say ‘walk this way’ but if people don’t understand the vision to follow, then I’m just a guy taking a walk, you know? [laughs].

That’s one of the reasons why I’ve stayed in the Maldives and I’ve been here six years.

Hotel Insider: You scooped up quite a few titles at Gili Lankanfushi.

Bradley Calder: Yes, we were number one in the world [TripAdvisor Travellers Choice Awards 2014] and number 2 Luxury Hotel in the world [TripAdvisor Travellers Choice Awards 2015].

Hotel Insider: And then you came here to Hurawalhi. This is your first GM position isn’t it?

Bradley Calder: Yes, and I took on the Kudadoo project as well and did its preopening. And now I’m GM of Hurawalhi and Kudadoo, which doesn’t leave much time for diving [laughs].

Hotel Insider: Kudadoo is fifteen rooms and extremely private.

Bradley Calder: Yes, fifteen rooms. And it’s the first ultra-all-inclusive in the world really. Everything is included from unlimited spa treatments, six different champagnes, private diving, private excursions. No one’s doing an all-inclusive of that calibre. And it’s proving a really popular concept – you pay just once and that’s it. You’re on holiday and you don’t have to think about anything else. I saw this opportunity in the market in the Maldives. Some properties are guilty of price-gouging people for extras. But that’ll all going to change in the coming years, now that mass market tourism is coming with all these big chains. And they’re probably prepared to 22

Hotel Insider

operate on a lower rate and still be profitable.

So, yeah, you’ll find a new rate equilibrium in the Maldives over the next one to three years.

Which is a bit of a shame, really, because I personally believe the Maldives would have benefitted more by presenting itself as a luxury destination.

Hotel Insider: Yeah, but these new properties are still going to be four-star or three-star properties at the very least, aren’t they?

Bradley Calder: Yes, and speaking of three-star, CCR [Crown & Champa Resorts] just opened its three-star property as well – Innahura. So, we’ve got a good portfolio of properties ranging from three to six stars.

CCR really delivers on the value proposition in each of the segments and all of them are allinclusive. CCR has done a lot of great things in the market and I think they will survive the onslaught of new properties.

Hotel Insider: What are your thoughts on that? The onslaught, I mean.

Bradley Calder: The Maldives has a oneisland one-resort concept. So, you’re never going to get built up, which is a good thing.

But there’s logistics. There are seaplanes, domestic planes, boat transfers, and of course, the international airport. If they can keep up with the pace of development then it will all be OK. But ultimately we need to keep finding new source markets and we need to invest significantly in destination marketing to keep all the resorts filled.

Hotel Insider: So, what’s it like being in Lhaviyani Atoll? It’s far enough from Male to be outside the kind of frenzied activity in the atolls nearby.

Bradley Calder: I like being up here, it’s very peaceful. There’s a limited number of resorts just on the perimeter, and very spread out. The sea life is incredible, we had about five whale shark sightings around our resort

"It's all going to change in the coming years, now that mass market tourism is coming with all these big chains. And they’re probably prepared to operate on a lower rate and still be profitable." last year. And we were joking that they’re leaving Baa [Atoll] because it’s too busy [laughs].

Hotel Insider: [laughs] And it’s really chilled out here, plus you do great food.

Bradley Calder: Yes, we’re very food focussed. You can see it in the range on offer from fine dining at our 5.8 Undersea Restaurant to an ever changing buffet with its own plant based offering to exciting Asian Street food and our new concept J.F.K. (Junk Food Kitchen) which offers gourmet junk food for meat eaters and vegans.

I also think that Maldives has the sophistication of service and cuisine which sets us apart. It’s a European sophistication because hospitality in the Maldives has been catering to Europeans for most of its life. So, we’re very different from the islands in the South Pacific or the Caribbean, say. People who come from America can’t believe it, and people from South Pacific and Asia are just as impressed.

Hotel Insider: Thank you Brad, it was great chatting with you.

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Ruhjehige, Iskandhar Iskandhar Mague, Mague, Male' Male' Ruhjehige,

Cover Story

City Hotels: are they here to stay?

Let’s take a look at this segment of the country’s tourism industry that has seen slow growth for the past few years. The first city hotel in the Maldives was Nasandhura Palace Hotel, opened in 1981. In the decades that followed, a small number of hotels have risen up in the city.

Compared to the hike in the number of resorts and guest houses in the country, the growth in city hotels has been quite slow. To find out why, we talked to some industry experts and a number of GMs who manage some of the top city hotels in the greater Male’ area.

The Maldives tourism industry is renowned for its unique ‘one island-one resort’ model. Ultra-luxury resorts that cater to honeymooners and discerning holiday-makers made the country an exclusive destination favoured by the rich and famous.

Less well known are the city hotels of the Maldives. While the typical visitor has more than 130 resorts to pick from, the choice of hotel is limited to a dozen.

In the recent past, guesthouses and inns that offer more affordable rates for budget travellers and backpackers have proliferated, opening up local islands to tourists.

A different clientele City hotels, however, cater to a different clientele. They serve an important function in the hospitality landscape as a second home to business travellers and diplomats who, on a given month, sleep in a different city every week. More than just a bed to rest after a long day, these travellers seek peace and quiet, great food, maybe a massage or a dip in the pool. Having a nice view is a bonus.

Others are transit passengers who look for a comfortable place to rest before they reach their final destination.

Most city hotels are located in Male’ city and the greater Male’ area. The most prominent one, Hotel Jen, up until recently, was the tallest building in the city. A Shangri La property, the hotel boasts occupancy that remains consistent throughout the year.

Its success can be attributed to a number of factors. Hotel Jen is a preferred hotel for diplomats and business travellers for its high security and its close proximity to government offices. In addition, its ballroom and customisable meeting rooms of different sizes are important factors. Another is its many dining options and its views. There’s also a wonderful spa, gym and a rooftop pool. Jen’s rooftop restaurant Azure is also popular with locals for lunch or

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Hotel Insider

coffee meetings and romantic dinners. To top it all off, there is free transportation and great service, important factors to consider when you are strapped for time.

Successfully running since 2013, another hotel who cater to a large number of repeaters, most of them business travellers, is Somerset Hotel. Although located in a heavy-traffic area in the city, the hotel offers quiet comfort and warm hospitality. Somerset attributes its success to personalised service, and offering value for money.

Hulhule’ Island Hotel (HIH) is also one of the top city hotels in the country. It is the only city hotel in the Maldives that serves alcohol. The hotel offers great ocean views, a pool, spa and gym. Guests can also play mini golf. And the hotel is in a secluded location, surrounded by a nice lawn and a garden. Located near the airport, for the past eighteen years, it was promoted as a transit hotel. However, with changing traveller trends, the hotel is going through a renewal to tap into new market segments, such as the clients who travel for meetings, incentives, conferencing and events, i.e. the MICE market.

According to group general manager Steve Ng, (and we agree) this is an important segment for city hotels. As these travellers won’t be taking the long trip to resorts that are located hours away from Male’, city hotels need to focus more on this segment. And there is growing demand. According to Steve, HIH’s meeting hall is always booked throughout the year.

“The Indian market is also growing now. When Indians do events, they go all out. Even for weddings, they book the entire hotel. When I was working in Thailand, they booked the entire hotel and the hotel was closed for three days for this event,” said Steve.

Changing markets China still retains its spot as the top market, with 140,265 tourist arrivals by the end of June this year, according to the tourism ministry’s latest statistics. The Chinese market holds 16.3 per cent of the market share, with a ten percent increase in arrivals compared to the same period last year.

The Indian market has become the

Hotel Insider

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Cover Story

second largest market, with a 100 percent growth from the same period in 2018.

Indian holiday makers hold a market share of ten per cent. The market has seen steady growth, which some attribute to the increasing popularity of the Maldives as a holiday destination among Indian celebrities.

The Maldives Marketing and Public Relations Corporation has also been promoting the country with roadshows themed ‘Journey to the Sunny Side’ in major cities in India.

The other top markets have also seen significant growth compared to the first half of last year. The Italian market has recorded 34 percent growth, with 8.7 percent of the market share followed by Germany (+19.7%), the UK (+12.6%) , Russia (+11.9%), France (23.1%), USA (+34.5%) Japan (+17.9%) and Australia (+14.3%).

Tourist arrivals have increased by nineteen per cent compared to the same period last year, reaching 862,589.

Maldives used to be a destination for the wealthy, but that has changed now.

It is now accessible to anyone who can afford to buy a plane ticket. There are many accommodation types to choose from. As of June, there were 146 resorts in operation, 554 guest houses, 153 safari boats and twelve city hotels.

Tourist arrivals reached a record 1.4 million in 2018. The government is aiming for 1.5 million visitors this year, and with the expansion of the airport, we can expect to see a significant boost in visitors in the future.

The common denominators The most successful city hotels have a few things in common; comfort, delicious food, and great service. They go out of their way to make guests feel at home and special, even if it’s a transit guest who arrive late at night and leave the next morning. And repeaters enjoy special treatment, like complimentary room upgrades and discounts. They also offer special packages to business travellers.

Some offer excursions and city tours to ensure that even business travellers get to enjoy the same experiences that holiday makers enjoy at island resorts, minus the villas on the beach. And they all agree that providing excellent service is the most important factor.

“In order to be a successful hotel, you need to provide excellent service. That’s the most important thing. It’s part of every human being; you need to be taken 26

Hotel Insider

"The Maldives used to be a estination for the wealthy, but that has changed now. It is now accessible to anyone who can afford to buy a plane ticket. "

transportation with a limited number of vehicles can be challenging.

For city hotels, the average stay is one to three nights. Due to the large number of guests who arrive and depart on a given day, housekeeping can be the busiest department at a city hotel.

“The rooms, even if slept for one night have to be cleaned and made ready for the next guest. This requires efficient staff who are able to work long hours, sometimes without a break,” said Fareesha.

One common complaint among city hotel managers is the high turnover of staff, especially locals. In contrast to resorts, who offer high service charge and benefits such as free accommodation and food, city hotels are comparatively smaller in operation. Finding dedicated and hardworking local staff is a challenge that all city hotels face.

However, in contrast to island resorts that suffer during low season, affected by changing markets and competing with new resorts, most city hotels boast unchanged occupancy throughout the year. Demand always exceeds supply when it comes to this group of travellers.

So why are there so few city hotels in the Maldives? Maybe because there aren’t many cities in the country. Space might be another factor. This might change in the future though.

care of, you need some good food. If you are unable to provide these things, you won’t succeed as a hotel,” said Fareesha Hawwa, the area general manager for the INTAL Hotels, who oversees three of its properties in the city.

Resorts vs city hotels In contrast to island resorts, whose biggest challenge is the logistics of getting

supplies from Male’ and dealing with transfers during bad weather, operating a city hotel presents its own unique challenges. While island resorts only have airport pick up and drop off, city hotels cater to guests travelling to and coming from different destinations.

While one guest might go to the ferry terminal, another might need transfer to the airport or the jetty. And so, arranging

The future Male’, now connected to its island suburb Hulhumale’ by a bridge, is set to expand further to the east. A larger metropolis will need establishments commensurate to its size.

With the ongoing expansion of Velana International Airport, the country is poised to welcome 14 million guests per year. With this significant increase in arrivals, we can expect to see more city hotels mushrooming in the greater Male’ area. As the number of hotels increase, prices are likely to drop, which means that more people can afford to travel.

Even the locals are travelling more now, choosing to spend a weekend at a hotel in Hulhumale’ or booking a hotel for parties and other events. The global tourism industry is growing fast. Social media also plays a large role in promoting destinations and setting trends. Younger generations are interested in getting out and exploring more. So, the future of city hotels is hardly bleak after all.

Hotel Insider

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Seclusion and silence are arguably You & Me’s biggest selling points. Their combination, along with its natural endowments make this adults-only island a fitting lovers’ retreat.

Resort Review

You & Me by Cocoon Maldives – Love is in the Air

Hotel Insider visits Raa Atoll’s newest lover’s spot, You & Me by Cocoon Maldives, which opened its doors officially this March.

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Hotel Insider

Hotel Insider

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What’s on offer is understated, natureinspired luxury. The natural wood furniture in public areas give off a rusticchic vibe. And what’s luxury without a cold glass of champagne as welcome?

Wood is a theme that continues in the villas, in their furnishings and fixtures – it’s like being in your own forest cabin.

We love the bathroom lights, nestled in a cute, curvy log suspended from the ceiling.

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Hotel Insider

Out on the deck, you can really appreciate the quiet. It’s undeniably romantic, drawing you to nature, to the empty horizon in the distance, the murmuring lagoon nearby and of course, to your significant other.

There are no buffets here. Dining is a la carte throughout the property. Main restaurant, The Sand, exudes a barefoot feel and brims with romance. It’s THE place to cosy up with your loved one.

Hotel Insider

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Resort Review

La Pasta has a South Italian ambiance thanks to its food, music and décor – oh, and we were totally enamoured of its chequered tablecloths and pretty Villeroy & Boch floral patterned plates.

Of course, what will truly impress is the Lago-designed underwater restaurant, H2O. Six metres beneath the waves, flanked by manicured coral gardens, watch the fauna while feasting on Chef Giovanni de Ambrosis’ luscious treats.

Before you bid adieu, pop over to the spa and treat your skin with top New York brand Elisabeth Arden Pro. You’ll be sad to leave but at least you’re going out glowing.

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Hotel Insider

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1 These specialised pieces of machinery cool

the water villas’ interior using a coil that’s submerged in the sea. Also, the heat energy from the outdoor AC units is used to provide villas with hot water.

Back of the Haus

Park Hyatt Hadahaa This time, we take a peek behind the scenes at Park Hyatt Hadahaa and observe some of their environmentally sound features.

Right from the start, Hadahaa attempted to preserve the island’s nature, taking its environment into serious consideration during design.

Though they haven’t been very vocal, Hadahaa has taken up a number of green initiatives as you will see.

2 Waste water from drains is collected in four

large tanks like this where it’s treated so there’s no bacteria (and no colour or smell).

Each tank can hold 14,000 litres. Treated water is then used in toilets in the staff quarters and for irrigation.

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Hotel Insider

3 Heat from generators here goes through

a heat recovery system (the piece of blue machinery) which warms up water for the villas. Through recycling heat for hot water and using the sea to cool villas, the resort saves some 2500-3000 litres of fuel per month.

4 And here, the resort produces all the

bottled water it needs, about 400 bottles per day. The water goes through an extensive filtering process and is then treated with ultraviolet rays before emerging from the tap.

Hotel Insider

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5 Plastic pollution is a menace and Hadahaa has come

up with these cute little coffee capsules to combat it.

What’s special about them? They feel like plastic but they’re made completely out of plant fibre.

6 Hadahaa is also transitioning into environmentally

friendly LED lights. At present, 80 per cent of their villas’ lights are LED, while these lights make up almost a hundred per cent of their landscaping lighting. In the next two years, the plan is for the whole resort to be lit up in LED.

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Hotel Insider

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Spotlight

Ooredoo introduces the eSIM Swapping SIM cards on a plane is a real hassle. How many times must a card drop on the aisle and a member of the crew be summoned?

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Hotel Insider

While it may not be a huge deal for some, it’s still an annoyance that you need to put up with because that’s simply how things are.

Not anymore. Rejoice travellers, Ooredoo has embraced the eSIM. “It’s something that’s going to replace our physical SIMs,” says Shunaan Zuhair, senior executive product marketing at Ooredoo.

“What’s physical is becoming virtual and that’s what this is, essentially. With Ooredoo, you won’t be needing a physical SIM anymore.

We’re offering a cloud-based, virtual SIM.” Only limited devices currently support this feature – Google Pixel 3 and 3XL, iPhone XS and XS Max. And while eSIMs are supported by networks in only about 30 countries, tech pundits predict the technology will become commonplace in the next few years.

“If your phone supports eSIMs, all you need to do is visit our website Ooredoo.mv/esim, fill in some registration details and there you go! We will email you your eSIM as a QR code.” explains Shunaan. “You just need to scan the QR code, and begin installation which takes just a few seconds. Afterwards, it will be as if you’re using a physical SIM. You’ll get the same top-quality mobile services which we provide to all our customers in the Maldives.”

This is obviously great news for the 1.2 million tourists that visit our sunny shores.

Before flying out, tourists can conveniently purchase their tourist eSIM and upon arrival they are connected to the best network in the Maldives.

“We’re also trying to see if we can get the eSIM as an add-on when a tourist books a

hotel or ticket to the Maldives,” adds Shunaan.

“When they arrive, they won’t have to bother about being connected.”

It’s not just travellers who’ll benefit – eSIMs could add value for travel agents as well, so, if you are interested, now’s a good time to reach out to Ooredoo.

What about us locals, though? There are those who use two or three devices simultaneously and eSIMs can bring an end to their plight. They can have work, personal and other profiles all on the same phone. No more multiple devices, no more wallet full of sim cards.

And it’s all very secure.

“Like with physical SIMs, the eSIMs will be securely generated and provisioned over the air,” says Shunaan. “eSIMs will be issued to a

customer’s valid email address and that’s the only point of contact we’ll have with them.”

This is what tomorrow holds – of that we can be fairly certain. So, get on the band wagon and be part of the future today with Ooredoo.

To learn more about Ooredoo eSIMs, please visit Ooredoo.mv/esim.

Hotel Insider

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Spotlight

The Somerset Hotel Located in Male' city, the Somerset Hotel was opened in 2013. It caters to the corporate market and welcome a large number of repeat guests.

Tucked away in a quiet alley in a busy part of the city, the hotel offers accommodations in three types; superior, super king and business deluxe suites.

Its sister property, the Somerset Inn serves budget travellers.

Somerset prides itself in making the guests feel special, such as surprising repeaters with room upgrades and special discounts, and providing efficient service, such as express check-in that ensures that guests do not have to wait around at the lobby.

The hotel also prides itself in providing value for money for its customers. They go the extra mile by providing city tours, excursions and submarine dives to its guests. The guests also get the option to go for diving or take part in watersports, for which the hotel will make arrangements.

While Somerset offers in-room dining, they encourage guests to dine downstairs at the Belle Amie Bistro. It serves a wide selection of fusion cuisine, serving breakfast, lunch, dinner and afternoon tea. Set menu packages are also available for private events. Belle Amie is also popular with locals.

The hotel manages a venue for conferences and meetings with a boardroom and a seminar hall. The space is equipped with in-built sound systems and WiFi. They offer additional services such as arranging photographers and catering as well.

Guests also appreciate the complimentary airport pickup service. And if they want to go to the gym or a spa, the hotel arranges appointments at their partner gym and spa too. They go the extra mile to make things convenient for guests who are busy with other engagements.

Perhaps it is for these reasons that Somerset’s occupancy stays quite consistent throughout the year. There are slow weeks during low season though, due to a dip in transit passengers. They attribute their success, however, largely to providing excellent service. The hotel has won the TripAdvisor Travellers’ choice award in 2017, among others. They are also a traveller-recommended hotel with high rankings on online booking sites.

At the Somerset, they believe that happy staff makes everything better. That, they believe, is the secret to a successful business.

Ganesh Kumara heads The Somerset Hotel in Male', a property blessed with an exceptional location - close to main businesses, the National Museum, the Islamic Centre, cafe's and more.

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All the goodness of French dairy expertise

Learn more about Lactel* products by contacting us at Standard & Origin, sales@sno.com.mv, phone 301 5544, sole distributor of Lactel* products.

Spotlight

Hotel Jen Hotel Jen by Shangri La ranks among the best city hotels in the Maldives, possibly the best. It ranks high on TripAdvisor and has great reviews. Opened initially as Holiday Inn in 2009, the hotel was later rebranded as Traders Hotel in 2014.

To cater to a new 'Jeneration' of independently minded business and leisure travellers, the hotel was rebranded in 2015 as Hotel Jen. Jen brands itself as a virtual persona with a millennial mindset. It is a preferred hotel for diplomats and business travellers due to its high security and proximity to government offices.

Until recently, it was the tallest building in the city, offering ocean views from its rooftop, complete with a pool, spa, and ballroom as well as great dining options. Its restaurants are also quite popular with the locals for its great food and ambiance for lunch meetings and dinner dates. The ballroom is often used by business travellers for meetings and conferences. It is also a popular venue for local weddings.

Jen is also popular for its great packages for business travellers, such as its Stay and Dine package. Guests also enjoy book-ahead benefits such as complimentary late checkout, free laundry service and airport transfers. Shangri La’s Golden Circle members also enjoy 10 per cent discounts on selected promotions. The hotel is also popular with transit guests.

Keeping up with the millennial trends, the hotel embraces cutting-edge technology that includes fast WiFi, convenient mobile charging stations throughout the hotel and access to over 2,500 online publications through a PressReader

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Hotel Insider

app. In addition, coffee and snack-box-to-go options after breakfast allow guests to get on with the things they really care about – life, travel and discovery.

Jen’s Azure restaurant serves international cuisine, while its other restaurant Lime serves breakfast buffet, a la carte lunch and themed buffet dinners. Its ground floor cafe’, Jen’s Kitchen On-the-go, is popular for its grab-andgo sandwiches, pastries, smoothies and great coffee.

The food is excellent. Under Shangri La’s Rooted in Nature program, Jen serves menu items that use sustainably sourced organic and locally grown ingredients. They also support sustainable fisheries. The brand also believes in promoting its cities. Unlike Male’ city, its sister properties in other cities offer vibrant city life and night-time fun.

Jen does its part by promoting Male’s restaurants and cafe’s that offer great food and service. Under its Jen Why Art program, it promotes the local art scene, giving bands and artists a platform to showcase their talents. For its special events, local bands are preferred over foreign artists. And art exhibitions held in collaboration with local artists have helped promote Maldives’ artists and forged connections between guests and artists.

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Working Women

Shihalini Rajaratnam Front Office Manager, Amari Havodda Maldives

Are awards meaningful? Yes, when they highlight the efforts of those on the sidelines, especially women hoteliers. Colombo native Shihalini Rajaratnam was recently recognised by the Singapore-based hotelier award platform Stelliers. Shihalini is vivacious, a natural leader who cares about the welfare of all her teammates, not just those in her charge.

In our interview, we revisit her experience of winning the award and we trace the path of a one-time Standard Chartered telemarketer who became a leading light of a renowned Asian hospitality brand.

Hotel Insider: Let's start off with the award you received recently – the Stelliers Front Office Hotelier of the Year South Asia.

How did that make you feel? Were you at all prepared for it?

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Shihalini Rajaratnam: OK. So, the application for the award started in January this year. I started filling it out and realised I’d reached so many milestones, and that made me feel proud. I sent the application out and heard back from Stelliers somewhere around March.

They said I was shortlisted, and I had a Skype interview with them. I was laughing about it and thinking, “Oh, wow, I’m having a Skype interview.” But it really didn’t sink in, you know. Then the Stelliers’ academic director, Hannah Wei, interviewed me on Skype – she was very supportive. They just wanted to see if what they had on paper matched with reality.

Then, around April, I received another email saying I was shortlisted as a finalist for Front Office Hotelier South Asia 2019, and that I was among five other people. I was intimidated though, because the rest of them were from big international brands like Marriot and such.

Hotel Insider: Yeah, that would’ve been pretty daunting.

Shihalini Rajaratnam: [laughs] Yeah, I knew I was good, but I didn’t feel I was that good, you know? But being a finalist was pretty big in itself. So, I decided to attend the ceremony. And when I arrived, it was very elegant, very beautiful and the people were nice and down-to-earth, even these big hoteliers. I was able to network with hoteliers from Singapore, Thailand and India and wine suppliers from Australia, as we all shared the same table.

Then, they started giving out the awards and it was so well organised. Mine was one of the last awards to be handed out. It was right before the last award, which recognised general managers. A friend of mine received an award for HR and it made me really nervous.

Then my name was called and displayed on the screen. It felt so good and so surreal. And I actually managed to give a little speech.

For me, it was very special. It was about achieving something for women, the women in hospitality. I was representing them. It was really amazing.

Hotel Insider: Now, let's talk about you for a bit. You have an interesting educational background – you studied computing, you did science in your A-levels then switched to marketing in college. What was going on back then? Were you testing the waters in different fields before making a decision?

Shihalini Rajaratnam: I was in science because I really wanted to become a doctor.

I was an excellent student, but as I was in an international school, I would have had to go

abroad to complete my medical training. And I couldn’t afford to do that. I then joined the Standard Chartered head office in Colombo.

Not because I wanted to but because my parents greatly encouraged it. [laughs] Hotel Insider: Ah, OK. That makes much more sense. At Standard Chartered you were a telemarketer for a while.

Shihalini Rajaratnam: Yes, I was only 18 when I joined. And I struggled a lot at the start – I didn’t really understand what I was supposed to do. In time, though, I turned out to be a star performer and even won a TV! It was a huge deal.

Hotel Insider: That’s fantastic. And afterwards, you went back to study, right?

Shihalini Rajaratnam: Yeah, I went to India because I wanted to pursue further studies and I did my bachelor’s degree in business management. But I was working part-time and, later on, full-time at a software company. I was doing marketing again. That’s what I did until 2009.

Hotel Insider: Then you came back home to Sri Lanka.

Shihalini Rajaratnam: Yes, because my parents wanted me back. But the jobs back home didn’t pay as well as those in India. At that time, my brother was in the hotel industry – he was with Atlantis Dubai. He encouraged me to join the hospitality industry. So, I applied to Aitken Spence and came to the Maldives.

Back then, I couldn’t make head nor tail of the work I was doing [laughs]. I was with Adaaran and we had a large volume of guests at the resort. It meant long hours.

I have to say, though, that every leader I had, from Standard Chartered to Aitken Spence, was a very good example for me. They’d always encourage me, empower me. Which is why even as a guest relations executive or a front office executive, I was able to run the front office in the absence of front office managers. We had managers come and go at Hudhuranfushi in my six years there. So, sometimes, for months on end, I’d run the show. But that helped me and gave me a lot of ideas.

What I’ve understood is that you really have to focus on the team members. They’re the top priority. You have to raise their standards. Not necessarily those in my department, but every member of our team. I encourage them to study because learning should never stop.

I ask a lot of Indians, Sri Lankans and Bangladeshis who want to work in the Maldives to learn a language. If you want to

work at the front office, you need something extra, like Chinese or German or Japanese.

Hotel Insider: And you speak quite a few languages.

Shihalini Rajaratnam: Only South Asian languages. And for me to get to the next level, I’ll need to pick up one of those languages. At the next level, resort manager, you see mostly Europeans. You have to be European or learn a new language. I feel that acquiring a new language will add value to us [South Asians].

Hotel Insider: OK, getting back to your career. After five years with Aitken Spence, you went with Onyx. You’re still with them.

What's good about the brand? What's it doing to make you stay?

Shihalini Rajaratnam: They actually showed me what work-life balance was. I get R&R twice a year and annual leave so I’m free to travel. I try to go someplace different every time. That’s needed to keep your mind fresh and open to new ideas. And also, I get to go places with the team, which I really enjoy. The brand gives you the time to do that. And that’s very important, as you need to be well-rested and happy to deliver exceptional service.

Hotel Insider: OK, lastly, we're seeing more women in the industry now than before, and women in high positions are no longer that rare. What are your thoughts on this?

Shihalini Rajaratnam: Yes, we’re seeing more women in hospitality right now and Amari encourages women hoteliers. What I notice, though, is that we still have a lack of local women in the industry. I think we should create the environment for them, make their communities understand that the resort environment is safe for young women.

Also, I think most local women don’t see the industry as a place where they can grow professionally, they lack vision. They might hop from department to department. And then, when another resort offers something slightly higher than what they’re getting, they’ll move on. I have two local girls in my department, and I encourage them to stay and learn as much as they can. Because one day, they will be respected for what they do, and they will be independent people.

Hotel Insider: Thanks a lot, Shihalini. It was a real pleasure.

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News

Waldorf Astoria opens – a new chapter in luxury Hilton’s luxury hotel brand Waldorf Astoria has opened a new resort in the Maldives – The Waldorf Astoria Maldives Ithaafushi. It’s a 122-villa property spread over three interconnected islands in Male' Atoll, half an hour from Velana International Airport.

Hilton has a few firsts in the Maldives and the world – it was the Maldives’ first international brand and premiered underwater dining and living to the realm of hospitality.

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Unsurprisingly extravagant, the resort offers eleven specialty dining venues including The Ledge – a BBQ restaurant by Dave Pynt of Singapore-based Michelin-starred outlet Burnt Ends.

Exclusivity is taken to rarefied heights via Ithaafushi Private Island, a 32,000 square metre retreat that’s only accessible by yacht. This private enclave features a four-bedroom residence, a three-bedroom beach villa and a two-bedroom

overwater villa. The island also has a dedicated chef and personal concierge team, an overwater spa and gym, five swimming pools, and an entertainment hub.

Ithaafushi promises a number of bespoke experiences. Lavish spa treatments at the Waldorf Astoria Spa, a forty-metre ‘Mirror Pool’ to chill out in, private sunset dinners on sandbanks, a PADI dive centre for underwater excursions are some of the highlights. Plus,

there’s excitement for younger guests and families through the Waldorf Astoria Young Discovery Park and Lagoon Pool.

Even the most discerning can count on Ithaafushi to leave a lasting impression on them.

News

Seasoned hotelier Noel Cameron takes helm as Huvafen Fushi’s new general manager Timeless Maldives icon Huvafen Fushi has welcomed Noel Cameron back to the position of General Manager, nine years after his first appointment. With an impressive track record in the hospitality industry, including leadership roles with some of the world’s most exclusive luxury hotels and hospitality brands, Noel brings exceptional creativity and expertise to the role, and will guide the resort on its transcendent journey to a bold, sophisticated future back under the management of Universal Resorts.

Originally conceptualized by Universal Resorts over a decade ago, Huvafen Fushi was the first of its kind in the Maldives; an icon that inspired and defined the generation of luxury resorts that followed. Having navigated many challenges and changes through the intervening years, Huvafen Fushi recently returned to the Universal Resorts fold. Back at the helm as General Manager, Noel will drive the collective vision to redefine this Maldivian paradise once again, retaining its intriguing allure and sense of natural wonder whilst creating a renewed sense of sophistication.

An international hotelier with extensive luxury hospitality experience, Noel Cameron’s exposure to various markets and his in-depth understanding of the industry translates into a proven track record of delivering positive business

results. Overseeing all aspects of the resort, Noel will be responsible for the strategic direction and day to day operations of Huvafen Fushi, including its 44 enrapturing villas; the world’s first and only underwater spa; sumptuous dining options including the Maldives’ first underground wine cellar; and a programme of curated guest experiences.

Noel’s leadership style and his seamless interaction with guests, coupled with his profound knowledge of luxury resorts, make him an astute choice to lead the Huvafen Fushi team into a new era.

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Marketplace A quick guide to the suppliers and service providers that cater to the Maldivian tourism industry.

Banking & Insurance ALLIED INSURANCE

Allied Insurance Company Pvt Ltd is a leading insurance service provider offering total solutions with a comprehensive range of general, life Insurance and Takaful services throughout the Maldives. Allied’s customers include individuals, smallmedium businesses, corporate and government institutions. City Square, 3rd Floor, Chaandhanee Magu, Male’, +960 334 1001, toll free 1600, info@allied.com, allied.mv AMANA TAKAFUL

Amana Takaful PLC is a full-fledged and licensed General Insurance company with an outstanding portfolio of Takaful insurance solutions. Commencing operations in 2003, it stands proud as the only publicly quoted insurance company in the Maldives listed in the Maldives Stock Exchange (MSE). 3rd Floor, H. Mialani, Sosun Magu, Male’, Maldives, +960 331 5262, info@takaful.mv, takaful.mv BANK OF CEYLON (BOC)

With over seven decades of experience, the bank offers a broad range of services including commercial banking, trade finance, development financing, mortgage financing, lease financing, investment banking, corporate financing, dealing in government securities, pawn brokering, credit card facilities and others. H. Aage, Boduthakurufaanu Magu, Male’, +960 333 7564, smit@bocmale.com.mv, bocmale.com.mv BANK OF MALDVIES (BML)

Known locally as “the national bank,” BML is a public limited company with majority ownership held by the government of Maldives. BML is a full-service bank engaging across the complete spectrum of personal, business and corporate financial services. BML Head Office, No. 11, Boduthakurufaanu Magu, Male’, +960 333 0200, main.branch@bml.com.mv, bankofmaldives.com.mv

MAURITIUS COMMERCIAL BANK (MCB)

The Mauritius Commercial Bank (Maldives) is a leading commercial bank in the country, offering a comprehensive range of services to meet the needs of its valued customers. MCB Maldives aims also at being the preferred banking and financial partner of corporate customers, whether they are startups or well established groups. H. Sifa Building, Boduthakurufaanu Magu, Malé, +960 3305656, contact@mcbmaldives.com, mb.mcbmaldives.com SOLARELLE INSURANCE

Solarelle Insurance is committed to finding new and innovative ways of reducing risks and losses, and is devoted to providing comprehensive General Insurance solutions that can be tailor-made to suit the different needs and lifestyles of its customers. 1st Floor, ADK Tower, Male', 20096, +960 330 0099, info@solarelleinsurance.com, solarelleinsurance.com STATE BANK OF INDIA (SBI)

State Bank of India opened its first branch in Male’ in February 1974. This heralded the commencement of its Maldives operations as one of the foreign branches of India's largest commercial bank. The State Bank Group has over 22,887 branches within India and another 191 offices outside India, spread over 36 countries. H. Sunsleet, Boduthakurufaanu Magu, Male, +960 331 2111, sbimale@statebank.com, sbimaldives.com

Bath, Kitchen, Laundry ASTRABON

Astrabon is dedicated towards providing the most apt solutions for resort and hotel supply needs. Astrabon has the finest selection of products supplied by the most reputed manufacturers of the industry. Every product purchased from Astrabon is indicative of high-quality. Orchid Magu, Male, Maldives, +960 300 8060, sales@astrabon.net

CEYLINCO INSURANCE COMPANY

Ceylinco Insurance’s company policy is to settle claims within 14 days from the date of receipt of the complete documents, and they take pride in attempting to meet this deadline.Speed and efficiency are the company's hallmarks and total customer satisfaction is their goal. 3rd Floor, H.Merry Side, Boduthakurufaanu Magu, Male', +960 969 3939, info@ceylincoinsurance.com.mv, ceylinco-insurance.com

AQUA CHROME

Aqua Chrome offers solutions for sanitary fittings, solar heaters and specialized roofing to various economic sectors. GROHE is the world's leading provider of sanitary fittings under one brand and is represented in Maldives by Aqua Chrome.

(Grohe) H. Gullalaamaage, Roashanee Magu, K. Male', +960 300 3663, aquachromemaldives.com

COMMERCIAL BANK OF MALDIVES

The Commercial Bank of Maldives is a joint venture between Tree Top Investments Pvt Ltd (TTIL) and the Commercial Bank of Ceylon PLC (CBC). Commercial Bank of Ceylon PLC was established in 1969, and have since become the largest private bank in Sri Lanka with an asset base over USD 6 Bn. Commercial Bank of Maldives, H. Filigasdhoshuge, Ameeru Ahmed Magu, +960 333 2668, info@cbmmv.com, cbmmv.com

HOTEC

Hotec is a sales agent in the Maldives for internationally renowned manufacturers of small equipment and supplies for the food service industry in Maldives. Their objective is to bring the best food service equipment, other kitchen accessories, and bath and wellness products from the best brands in the world. Ma. Favorite, Chaandhanee Magu, Male', +960 334 1616, info@hoteconline.com, hoteconline.com

HABIB BANK LTD

HBL is a Karachi based multinational bank and is one of the largest banks in Pakistan. Founded in 1941, HBL became Pakistan's first commercial bank and is the largest company in Pakistan in terms of assets. As of 2016, HBL has 1700 branches with presence in over 25 countries spanning four continents. Habib Bank Limited, H.Thuniya Building Boduthakurufaanu Magu, Male’, +960 332 2051, customercare.maldives@hbl.com 48

Hotel Insider

RADIANTHEAT

Radiantheat Maldives Pvt Ltd is the flagship company of Radiantheat Group and a leading supplier for commercial catering and laundry equipment and spares in the Maldives. Currently Radiantheat represents several renowned global brands.

Radiantheat Building 3rd Floor, H. Nooali, Hithigas Magu, Male' 20022, +960 333 4854, sales@radheatonline.com, radheatonline.com

OSMOSIS ASIA

TIMBER HOUSE

SOVEREIGN AGENCIES

Dive & Water Sports

Osmosis Asia Pvt Ltd provides clients with a space where they can find all products that will enable them to run their operations without hassle. They supply spare parts for commercial kitchens, commercial refrigeration, coffee machines, bar and vending equipment. 1st Floor, H.Bonthi Building, Hiffaseyha Goalhi, Male’, +960 300 9551, sales@osmosisasia.com

Sovereign Agencies offers an extensive range of products geared towards the hospitality industry, serving more than 60 resorts in the Maldives. Their products include emiment brands such as Primus, Bauscher, and Vito. Ma. Moorithi Building, 1st Floor, Chaandhanee Magu, Male’, +960 331 4422, sales@sovereignagencies.com.mv XENON MALDIVES

Xenon Maldives Pvt Ltd provides several types of equipments, genuine spares and services to hotels and resorts. These inlcude kitchen equipments that are commercial and used by popular chefs, and laundry machinery from USA. M. Three & One, Haveeree Hingun, 4th Floor, Male', +960 331 0013, sales@xenonmaldives.com, xenonmaldives.com

Buildware & Hardware ALIA INVESTMENTS

Currently in its 53rd year of service, Alia has been the sole distributor of the world renowned Yamaha brand for 43 years. Alia is also the distributor of Seakeeper gyroscopic stabilizers, Kohler brand’s sanitary ware, and a large variety of hardware products. 8th Floor, ALIA Building, Gandhakoalhi Magu, Maafanu, Male’ 20311, +960 332 3564, info@aliamaldives.com ASK HOLDINGS

ASK Holdings Pvt Ltd is a hardware company based in Male', Maldives. The company's mission is to maintain quality standards for all products and provide valued customers with store wide warranty services, best prices, reliable products and amenities to make the company's stores the first choice for your household needs. +960 332 4679, info@ask.com.mv CO-LOAD MALDIVES

Co-Load Maldives Pvt Ltd is known for establishing the American franchise Ace Hardware and Home Centre in Male', and also for their paint solutions through Color Bank. The company is the sole distributor of several world-renowned brands.

M. Baarana, 1st Floor, Majeedhee Magu, Male', +960 332 0450, admin@coload.com.mv

Timber House has over a decade of experience in the timber industry and helps prospective customers in evaluating the various volumes and types of timber best suited for their needs. M. Honeydew, Izzuddheen Magu Male’, 20311, +960 333 9111, info@timberhouse.com.mv

BEST DIVES

Best Dives Pvt Ltd is a leading diving and watersports centre, excursion and yacht charter service provider, operating in both high-end luxury resorts and middlerange resorts in the Maldives without compromising on quality service. 6/F MF Building, Chandhanee Magu, Male city, Maldives. +960 330 5960, info@bestdivesmaldives.com BLUE HORIZON

Blue Horizon offers diving and surfing adventures that are tailored to meet the needs of its clients. Currently the company operates two motorized yachts and two sailing catamarans. M. Bolissafaru 2nd Floor, Orchid Magu, Male', +960 332 1169, travel@blue-horizon.com.mv DTECH

dTech Pvt Ltd is the sole distributor of SEADOO and EVINRUDE brands - providing the finest Personal Watercrafts (PWC) and Outboard engine products in the Maldives. Having established in 1998, dTECh has always worked towards offering the best products to the Maldivian marine and power sports industry. M. Whale Shark, Male', 2021, +960 333 4051 spareparts@dtech.com.mv, dtecg.com.mv EURO DIVERS

Euro-Divers Maldives offer scuba diving activities in some of the best scuba diving resorts in Maldives as well as water sport activities at selected resorts. Euro-Divers Worldwide was founded by Swiss nationals over 40 years ago and offers safe, exciting and professional scuba diving activities and scuba diving lessons in some of the world’s best diving destinations. euro-divers.com GOLDEN JET TRADE

Golden Jet Trade Pvt. Ltd, established in 1985, a relatively small business then is now a leading supplier of quality Scuba Diving, Snorkelling, Water sports and Swimming equipment in the Republic of Maldives. Providing quality scuba diving wetsuits in all sizes, Scuba Diving fins or Flippers to Scuba Diving, Snorkelling gear and water sport knives and accessories. Golden Jet Trade Pvt. Ltd. 3, Chandhanee Magu, Male’, +960 322338 divegear@goldenjet.com.mv MA SERVICES

NALAHIYA

Nalahiya Trading Pvt Ltd is a leading importer of building materials in the Maldives.

The company imports cement, coarse and fine sand, roofing sheets, plywood, GI pipes, gypsum boards and others. M Faaroshige', 8th Floor, Orchid Magu, Male', +960 333 1999, marketing@nalahiyatrading.com

MA SERVICES is a market leader in the sale, installation and maintenance of highpressure breathing air equipment, and is the authorized distributor for brands such as BAUER, Scubapro, Analox, HATZ. G. Veyoge, Husnuheena Magu, Male', +960 331 0935, maserv@dhivehinet.net.mv, maservices.com.mv OCEAN GROUP

PROMINENT RESOURCES

Prominent Resources Pvt Ltd was established in 2011 and has built a reputation as an importer of hardwood and other related items direct from Malaysia, Indonesia and New Zealand. M. Onigandu (1st Floor), Muranga Magu, Male', +960 333 3707, marketing@prominentmaldives.com RAINBOW

Established in 1990, Rainbow Pvt Ltd is a building service provider that caters to the Maldivian market. The company's extensive portfolio of products include furniture, roofing materials, sanitary-ware and fittings, kitchen systems, electrical products and paint. G.Maarana, Alikilegefaanu Magu, Male', +960 331 6914, sales@rainbow.com.mv

Ocean Group Maldives founded in 1998 is now one of the most successful premier dive and water sports operator with an impressive 20-year track record and many innovative launches. Customizes bespoke experiences for discerning travellers seeking truly unique dive and water sports experiences and have partnered with some of the best luxury resorts in Asia with the highest standards of sustainability and eco-tourism. +960 300-4649 go@oceangroup.mv SILVER SANDS

Silver Sands Pvt. Ltd. has been in the inbound travel business since its inception. In 2005, the Company expanded into resort-based recreational activities and has been investing in and managing dive and water sports operations at 11 luxury resorts in the Maldives. Chandhaneege, 2nd Floor, Alhivilaa Magu, Male', 20292, +960 301 7777, sales@silversands.com.mv

SONEE HARDWARE

Sonee Hardware is one of the largest hardware businesses in the Maldivian market. They offer a broad range of products, from hardware to kitchen tools. The company which started from 1970 since then has grown from one outlet to six.

Sonee Building, No. 7, Ibrahim Hassan Didi Magu, K. Male, Maldives, +960 333 6699, info@sonee.com.mv

SQUID MALDIVES

Squid Maldives is a leading company operating in the distribution of diving equipment and services. The Male’ based company is the sole authorised distributor of Mares, Coltri, DAN, and SSI services in the Maldives. Squid Maldives, Shop #1/29, Chandhanee Magu, 20189, Male, +960 723 9458, sales@mare.mv Hotel Insider

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Electrical, Energy, Water FSM

Established in 2000, FSM is a comprehensive fuel service provider that continuously seeks ways of improving its services and efficiencies through latest technologies and best practices. FSM works vigorously to improve their capacity and meet the challenges and the ever-growing expectations of their customers. Fuel Supplies Maldives Pvt Ltd, STO Aifaanu Building, 4th Floor, Boduthakurufaanu Magu, Male’, Maldives, +960 333-6655 ILAA

ILAA aims to provide environmentally sound world quality products to the resorts of the Maldives to protect and preserve the delicate environment. The company provides renowned quality products for clean power, solid and liquid waste management and electric vehicles. Lot No: 10637, Zone: M2-24, Onugas Magu, Hulhumale’ 23000, +960 335 5751, info@ilaamaldives.com, ilaamaldives.com MWSC

Established in 1995, Male’ Water and Sewerage Company is the pioneer organization in the Maldives to institute a water production and wastewater management system. MWSC has become a multi-disciplinary engineering and manufacturing organization, providing engineering solutions for integrated utilities. Fen Building, 5th Floor, Ameenee Magu, 20375, Male, +960 332 3209, pr@mwsc.com.mv, mwsc.com.mv PLANKTON ENGINEERING

Plankton Engineering is one of the well-recognized names in the Maldives for designing, assembling, and supplying high quality panels. These include metering, generator control panels, high voltage panels, VFD Panles. The company builds and assembles electric panels in their workshop in accordance with industry quality standards. 1st Floor, H.Thonada, Janavaree Magu, 20045, +960 330 3678, info@ plankton.com.mv, plankton.com.mv STATIC COMPANY

Static Company Pvt Ltd's primary objectives are in the fields of mechanical and electrical engineering and water treatment. The company’s main activities include the design. contracting, supply of power generation and distribution of equipment, etc. M.Huraa, Fareedhee Magu, Male', Maldives, +960 331 0313, info@static-company.com

LE CUTE LIFESTYLE

Lintel Investments and Management Services Pvt. Ltd. is a wholly Maldivianowned company registered and operating in the Maldives as one of the country’s leading distributors of luxury fashion, beauty and lifestyle electronics brands. Le Cute Lifestyle Electronics is the official distributor for Panasonic, BOSCH Home Appliances, Electrolux, Marshall and Bowers & Wilkins brand of products in the Maldives. +960 301 0200, info@lintel.com.mv, lintel.com.mv REEFSIDE

Reefside Maldives is recognised as a leader in selling original watches and electronic products in Maldives. Reefside is the authorized service centre for LG, Sony, Bose and Nikon Electronic products in the Maldives and offers local and international after sales service guarantee. KKM Building, 03, Orchid Magu, P.O. Box 20189, +960 332 3545, reefside@reefsidemaldives.com, reefsidemaldives.com REFCOOL INVESTMENTS

Established in October 2002, REFCOOL has national reach and vision, offering exciting products and services that touch everyday lives of the people. Being in the business only for a few years, REFCOOL has already gained recognition as a major player in the rapidly evolving tourism and construction industry of the Maldives.

1st Floor, M. Seena, Varudhee Hingun, Male', 20253, 330 9900, info@refcool.com.mv, refcool.com.mv STATE TRADING ORGANIZATION (STO)

STO group, with its subsidiaries, joint ventures and associates, is a national leader in business. It also focuses on petroleum, cooking gas, construction materials, medical supplies and pharmaceuticals, home appliances, electronics, supermarket products and insurance. STO Head Office Building, Maafanu, Boduthakurufaanu Magu, Male', +960 334 4333, info@stomaldives.net, sto.mv

Event, Lighting, Sound AZIDON

Azidon specialises in sound reinforcement, stage lighting and turn-key events and projects in Maldives. Azidon’s technical planning and process-oriented approach aims to deliver a flawless result that will impress. Azidon Pvt Ltd, H. Maafilaage, Ground Floor, Kaasinjee Magu, Malé, +960 330 0999, info@azidon.com DOAV

THE HAWKS

One of the leading fuel supply companies in the Maldives, the Hawks' services include fuel supply to inhabited islands, resorts, industrial and commercial projects, as well as sales and distribution of fuel related equipment. Bunkering services are provided both domestically and internationally to fishing vessels, ferries, safaris, cargo ships, cruise vessels, super and mega yachts. +960 334 0949, info@thehawks.biz

DOAV makes it possible to monitor and manage equipment, building management systems, scheduling, security, lighting, shades, HVAC, and energy consumption in real-time, all from a single dashboard to maximize system uptime, optimize investments in people, technology, and spaces, and ensure a great user experience.

Ground & 1st Floor, H. Fennaage, Buruzu Magu Male', 20054, Maldives, +960 3009600, info@doavonline.net, doavonline.net EVENT MALDIVES

URBAN INVESTMENT

Urban Investment Pvt Ltd is a distinguished supplier of electrical home appliances and is also one of the leading resort suppliers. The company operates three shops in the capital, Male', having a variety of products ranging from electric kettles to air-conditioners and generators. Urban Investment Pvt Ltd, Neena, 2nd Flr, Keneeri Magu, Male’, +960 331 7019, sales@urbaninvestment.net VAMCO

VAMCO's vision is to create long lasting solutions that customers will appreciate.

The company prides itself in creating customized packages (product solutions) for fishermen, cargo-vessels and for inter-island ferry operators as well as playing a role in bringing mobility to Maldivians. +960 332 1169, marketing@vamco.com. mv, vamco.com.mv

Electronics & Accessories ASTERS

Asters is a leading provider of high quality and affordable home and office furniture, electronic appliances, technology products and office supplies. Also supplies home, outdoor furniture, office furniture, IT solutions, stationery, office supplies and equipment. +960 3316464, sales@asters.com.mv 50

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EVENT MALDIVES is a team of young, creative and passionate professionals with extensive experience in events and entertainment. The objective is to make each and every event a unique experience. These include live shows, live events, ceremonies, exhibitions, product launch events and various other events. sales@ musicworldmaldives.com, musicworldmaldives.com

Food & Beverages AIRSEAFOODS

AirSeaFoods is a hotel, resort, restaurant & supermarket supply company, specialised in all kind of food, delivered from anywhere in the world to your place and/or your business, at a fast reliable way, with the best possible prices in the market. M. Baaranaage Hulhangubai, Majeedhee Magu, Male, Maldives, +960 333 2889, export@airseafoods.de, airseafoods.de ARIES MALDIVES (PYRAMID)

Pyramid was founded three decades ago and is one of the leading distributor for fast moving consumable goods (FMCG) in Maldives. Currently the main lines of products are juices, coffee, teas, biscuits, pasta, baked beans, cooking chocolate, flour tortillas etc. Representing some of the finest international brands and committed to serve resort market in Maldives for more than 30 years. 1st Foor, STO Trade Centre, Orchid Magu, +960 3328658 marketing@ariesmaldives.com

BESTBUY MALDIVES (BBM)

UNITED FOOD SUPPLIERS

CITY INVESTMENTS

VB BROTHERS

CYPREA FOOD & BEVERAGE

Engineering & Marine

Bestbuy Maldives (BBM), is a leading supplier to resorts, offering top brands and solutions. BBM is continuously evolving in line with the changing needs of its clients and is one of the most innovative supply operations in the Maldives.

Aagé 2nd Floor 02-02, 12 Boduthakurufaanu Magu, Malé , 20094. +960 332 0850, hello@bb-mld.com

City Investments (Pvt) Ltd was founded in 2002, and deals in bakery products.

It deals with some top F&B brands including Pregel Gelato and cocktail products from Italy, Darbo fruit jams from Austria, Fentimans soft drinks from England, Truchillo Freshly Roasted Coffee Beans from Italy and various other products. City Investments, Orchid Magu, Male, +960 799 0558, info@city.com.mv, city.com.mv

Formed in 2014, Cyprea F.N.B Private Limited is a subsidiary company of the ‘Cyprea Group’. Having associated with reputed brands from many parts of the world it is an emergent supplier for a range of dry, frozen, beverage and specialty products to the local market and resort sector. ‘The Cyprea’, 66/17, Boduthakurufaanu Magu, Male’, Maldives. +9603013032, info@cypreafnb.com.mv EURO MARKETING

Founded in August 1997, the main purpose of Euro Marketing Pvt. Ltd. is to deliver daily merchantable non-alcoholic beverages and other snacks to the rapidly growing tourism industry of the Maldives. Additionally, serving consumer grocery retailers as well as restaurants, hotels, resorts and other food service establishments. Ma, Favourite, Chandhanee Magu, K. Male', +960 332 0022, euromarketingmaldives.com FANTASY STORE

Fantasy Pvt Ltd supplies food selected from international locales. Products include fruit, wine, meat, pastries, cereals and others. 1st Floor, M. Velaaluge, Fareedhee Magu, Male', +960 332 4668, fantasy@dhivehinet.net.mv HAPPY MARKET

Happy Market Trading Company Pvt Ltd (HMT) is a premium food and beverage importer & distributor operating in the Maldives. The company has exclusive distributorship of several world renowned F&B brands. M. Newplot, Ameenee Magu, Male`, +960 331 3523, info@happymarket.com.mv, happymarket.com.mv LILY ENTERPRISES

Lily Enterprises mainly focuses on handling and distributing several internationally renowned brands, as well as marketing and promoting them in the Maldives.

Additionally, the company is recognised for its efforts in providing efficient service and effective marketing strategies. Ahmadhee Bazaar, Male' 20182, +960 332 3236, info@lilyenterprises.com SEAGULL FOODS

Seagull Foods specialises in the import, wholesale and retail of food of the finest quality, in regards to fresh produce as well as processed food. Seagull Group also runs an agricultural and fisheries project on the island of Maafahi for fresh fish products and produce. G, Thundi, Ameenee Magu, Male' +960 334 3663, foods@seagullmaldives.com SIMDI RESU

SIMDI Resu is a leading supplier of restaurant and bar products such as the prestigious Sambonet and Matfer ranges. The company also supplies leading Italian coffee brands and automatic coffee machines. Established in 1988, SIMDI Resu has become one of the most successful and competitive suppliers of cost effective, state of the art, quality resort-ware. H. Casia, Kasinjee Magu, Male’ 20-044, +960 333 4483, resu@simdi.com, simdi.com STANDARD AND ORIGIN (S&O)

Standard and Origin, (S & O) dedicates in the food & beverage suppliers through being the brand equity and innovation. Among the tourism industry of Maldives, by becoming the Exclusive distributor of worlds famous brands like KraftHeinz, Kimberly Clark Professional, Del Monte, Pasfrost, Mydibel, Etc. Standard & Origin Pvt Ltd H. Sifa, 5th Floor Boduthakurufaanu Magu Male', +960 301 5544 sales@sno.com.mv.

United Food Suppliers (United) is one of the fastest growing businesses in the Maldives specialising in supply, storage and distribution of temperature controlled foods mainly geared towards the resort industry. United Food Suppliers, 5th Floor, M. Alia Building, Gandhakoalhi Magu, Male, +960 330 0777, info@ufs.com.mv

VB Brothers is one of the top FMCG distributors in the Maldives. The company has the ability of acquiring world's top brands such as Mars chocolates, Kellogg’s cornflakes, Johnson & Johnson products and Lo’real and Garnier products directly from their sources. VB Brothers Pvt Ltd, MF Building, 9th Floor, Chandhanee Magu, Male', Maldives, 960 330 3329, rsd@vbbrothers.com.mv

AS MARINE MALDIVES

AS Marine Maldives, a joint venture between AS Marine Dubai and Coastline Investment Pvt Ltd offers a range of services from boat repairs to refurbishments of boats’ structure and systems, with a wide range of boat types and brands. AS Marine Maldives provides complete solutions from the drawing board to delivery. +960 799 8590, info@asmarinemaldives.com HASSAN MARINE

Established in 1999, with a service center specialising in repair, installation and maintenance of out-board engines, Hassan Marine is the exclusive distributor in the Maldives of Mercury Engines, Quicksilver Parts & Accessories, Attwood Marine Products, NGK Spark Plugs, Seafirst Steering Systems and many more.

M. Kakolhas, Izzudheen Magu, Male', +960 300 7044, info@hassanmarine.com, hassanmarine.com MTCC

Maldives Transport & Contracting Company (MTCC) provides a diversified range of products and services, such as construction and project management services, logistical operations, modern transport services, engineering and docking services and an extensive range of reputed products. 7th Floor, MTCC Tower, Boduthakurufaanu Magu, Male', Maldives, +960 332 6822, info@mtcc.com.mv OFFSHORE

Offshore's main focus is on the design and construction of safari yachts, dive boats, ferries, 4th generation fishing vessels and speedboats. These include hi-tech high-speed crafts and cargo carriers as well. Additional services include designing sophisticated yachts and boats, project costing, stability reports, turnkey boat building, supervision of projects and inspection, and consultancy. sales@offshore. mv, offshore.mv

Furniture & Flooring ALLORA PAN HOME

Allora Pan Home is the sole distributor of a leading Asian furniture brand "SB" in the Maldives. Visit Allora's showroom to experience the many options available to make your home a place of comfort and style. SB products are reputed for their design, quality and value for money. Allora Pan Home, Hithaffinivaa Magu, Male', Maldives, +960 332 5105, info@panocean.com.mv DAMAS

Damas Pvt Ltd. provides a wide range of products and services including real estate development & management, logistics & moving services, IT services, food and beverages, construction and fabrication materials, and resort equiptment such as cutlery and crockery, hotel linen, cold room items & implements. +960 333 3000, info@damas.com.mvdesign EVO

EVO is dedicated to providing high quality, creative interior solutions to meet the needs in interior planning and designing. As exclusive distributor of Germany’s top brands such as Nolte Kitchens, Express Kitchens and Csshmal, Evo Home aims to offer clients the best of furniture technology in the Maldives. evohome.mv Hotel Insider

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PALM GLOW

ROSEWARE

SPECTRA

SYSTEMS SOLUTIONS

IT Solutions & Networking

Internet, Telecommunication, TV

Palm Glow provides hygiene and maintenance solutions while continuously reassessing the commitment to professional hygiene and maintenance, to ensure that the customers are always up to date with the latest in technology, and is always supported from inception throughout the relationship cycle. Ma. Uthuru Innaage, 5A, Nikagas Magu, 20164, Male', +960 300 9700, palmglow.com

Spectra PLC is an interior product supply and service provider, specialising in ceilings, laminate and wooden floors, window tints, carpets, rugs, wallpaper and many more such products. They have a wide range of experience designing everything from government buildings, education institutes, theater and convention centers, to bedrooms. Faamudheyrige, Maafannu, Orchid Magu, Male’, 20209, +960 333 0099, info@spectra.mv

CLICK COMPUTERS

Click Computers is a reputed IT company providing turnkey IT solutions. It offers the latest IT solutions to multinationals, government agencies, private sector parties including hotels and resorts. The company deals with major brands including Dell, Acer, HP, Samsung, Apple and Asus among others. M. Borneo, Male', +960 334 2002, sales@clickmaldives.com COMPUTER PLUS

Computer Plus Pvt. Ltd is a leading vendor of computer products & services in the Maldives. It aims to provide a comprehensive and wide range of services and products to fulfill the requirements of the information technology sector from system design, procurement, and installation to maintenance of computer hardware as well as providing regular and custom software. M.Send Rose, Iskandharu Magu, Male', +960 333 4862, sales@computerplus.com.mv DHIVEHI VIUGA

Dhivehi Viuga (DV) is a network infrastructure solution provider that offers stateof-the-art service through a mixed team of local and foreign professionals with the mission of delivering unparalleled service and support to both the Maldivian and international markets. H. Soanary, 5th Floor, Boduthakurufaamu Magu, 20026 Male’, +960 334 4652, info@dhivehiviuga.com ETALK

Etalk Pvt Ltd provides customers with a unique range of products and services that are fully customisable and suited to homes, local businesses, offices, shops and the hospitality industry. The company designs, installs and services surveillance systems, access control systems, networks, business automation. Husnuheena Magu, 2002 Male', +960 3329132, sales@etalk.com.mv LINK SERVE

RoseWare Corporation Pvt Ltd was established with the objective of providing bestof-breed IT solutions for small and midsize businesses, with skills, resources, and expertise to give clients a recognizable edge while opening up a world of powerful resources. Ma. South Shine, Chandhenee Magu, Male', +960 330 8554, info@rosewarecorp.com

Serving since 2010, Systems Solutions Pvt. Ltd is an international software development and consulting company. Services provided by the company include IT consultancy, software development, offshore development, outsourcing services, ERP implementations, Content Management Systems (CMS), mobile application development and web development. M. Alia Building, 7th Floor, Gandhakoalhi Magu, Male', Maldives, +960 301 1355, info@solutions.com.mv

DHIRAAGU

Dhiraagu is one of the largest telecommunications operator in the country offering total solutions and a comprehensive range of mobile, internet, data and fixed line services throughout the Maldives. With nearly three decades of excellence and a proven record of success, we provide mobile, enterprise and fixed broadband services. Dhiraagu Head Office, Ameenee Magu, P.O. Box 2082, 20403 Male, +960 332 2802, 123@dhiraagu.com.mv MEDIANET

Medianet is one of the largest pay-tv broadcasters in the Maldives with over 30,000 subscribers. The company has an ever-increasing client base and content. Medianet has acquired the license and rights to the best available contents for this region, and offers impressive packages separately for the hotels and resorts in the Maldives.

Medianet Pvt Ltd, H.Sisil Hiya (Second Floor), Majeedhi Magu, 20071, Male', +960 332 0800, customerservice@medianet.com.mv OOREDOO

Ooredoo Maldives provides an extensive range of innovative voice, data and high speed broadband internet services tailored to the growing needs of today’s consumers and businesses. Ooredoo's services include fixed & wireless broadband internet, total resort solutions, mobile money services, and smart solutions.

Ooredoo made history by launching the first ever and fastest 3G & 4G networks in the Maldives. H. Sunleet, 5th Floor PO Box 2196 Boduthakurufaanu Magu Male', +960 961 1000, 929@ooredoo.mv, ooredoo.mv

Logistics & Transportation ASIA FORWARDING

Link Serve Pvt Ltd is the one-stop shop for IT and security requirements. It handles installation & maintenance of CCTV systems, door phone systems, Local Area Networking, PABX Systems, access control systems, time & attendance systems, motion detectors, fire extinguishers, installation solar power systems, installation of alarm systems. Link Serve brings Maldives closer to the growing innovations and technological advances in the world today. +960 300 3000, helpdesk@linkserve.com.mv

Asia Forwarding is intimately acquainted with the carriers in all trade lanes so that they can direct your cargo in the most suitable way, whether your goal is to minimize freight costs, obtain the best packing, storage and warehousing, or meet seemingly ‘impossible’ deadlines. Asia Forwarding is a didicated team of professionals attending to your needs in a professional manner. +960 334 3041, info@theasiaforwarding.com

MAXCOM

CENTURION TRANSPORT SOLUTIONS

Maxcom Technologies was established in 2005 and is now one of the foremost IT hardware and IT solution centres in the Maldives. It also distributes the brand Dell and offers a variety of products and services such as storage and networking, tablets and laptops. Apart from providing IT equipment, the company also repairs and services computer systems. H. Fuhkafa, Sosun Magu, Male', +960 333 0034, sales@maxcom.com.mv

Centurion PLC's operations revolve around shipping, freight management, warehousing, distribution, logistics management, ship ownership & management, protection & indemnity. Providing reliable and effective transport solutions to the shipping and airline industry, specializing in the delivery of cargo to any location within Maldives. The company operates from three locations in the Maldives, covering the nothern and southern ports. Faamudheyrige, Orchid Magu, Male', Maldives, +960 333 8530, info@centurion.mv, centurion.mv

PERSONAL COMPUTERS

LEO TRADING

Established in 2008, Personal Computers is one of the most reputed names in the IT sector of the Maldives. With two outlets in key areas of Male’ and a dedicated service center, the company provides a comprehensive range of technology solutions that enhance the IT experience of their customers. Personal Computers ensure that the products are 100% genuine and meet the expected quality standards. For inquiries call +960 3003033, info@personalcomputers.mv, personalcomputers.mv 52

Hotel Insider

Leo Trading Pvt. Ltd. started its operation in the early 2000s. The key expert areas of the company include leasing of heavy construction equipment, shipment clearance, cargo clearance, discharging shipments, excavating, back filing & compacting, and constructing underwater pipelines and sewerage systems. Leo Trading Pvt. Ltd, M. Three & One, Haveeree Hingun, Male', Maldives, leo@leotrading.mv, +960 300 6638

LITUS

GLOBAL FIRE SERVICES

TTS

PESTEX MALDIVES

Established in 2012, Litus Maldives Pvt Ltd is a project logistics management company delivering cost-effective solutions throughout the Maldives. The company develops comprehensive project logistics and construction materials and resort supply service plans tailored to meet specific requirements of customers. M. Manaaziruge, Majeedheemagu, 20305, Male’, +960 300 3999, info@litusmaldives.com, litusmaldives.com

Global Fire Services Pvt Ltd is dedicated to protecting lives, properties and the environment from the perils of fire. With highly qualified professionals, latest technologies and years of experience, the company uses modern fire prevention methods and progressive public safety education for the benefit of the community.

M. Kadhuruma, Fandiyaaru Magu, Male’, Maldives, +960 301 6616, info@gfsmaldives.com, gfsmaldives.com

Total Transport Solutions is one of the leading shipping, freight forwarding & logistics service providers in the Maldives. They offer a range of products and services varying from liner agencies, feeder operations, airline GSA, vessel husbanding and project cargo logistics. 7th Floor, Ma. Maadheli, Majeedhee Magu, Male', +960 301 1888, info@ttsgroup.mv

PestEX Maldives is engaged in importing and distributing pest control products to both domestic and corporate clients. Additionally PestEX Maldives is a trusted pest management service provider of many corporate bodies such as resorts, restaurants, safari boats, commercial and industrial sites etc. PestEX Building, Neeloafaru Magu, Galolhu, 333 8009, info@pestexmaldives.com

Office Supply & Printing Services

PESTERMINATORS

Pesterminators Pvt. Ltd. is not just another pest control company that sells chemicals. Pesterminators is a unique concept developed by Agro Services with the motive of being the one-stop-shop for all pest control requirements. +960 334 2930, info@pesterminators.com.mv

ASRAFEE BOOKSHOP

Asrafee Bookshop was established in 1976. Since then the company has earned a reputation for offering a wide range of products from stationery, educational materials, books, art supplies and so on. Asrafee Bookshop, Chaandhanee Magu, Male', +960 332 3424, asrafee@asrafee.com CHANDLIER

Chandelier Company Pvt Ltd is a stationery and office equipment supplier in the Maldives. The company deals with government offices, schools, banks, organizations, hotels and resorts as well as the private sector. +960 332 7858, sales@chandelier.com.mv

SAVIOURS

Saviours Pvt. Ltd. is a customer oriented company, intending to serve the market need for a professional and customer focused security and safety solution provider.

The company emphasises services and support, as well as offers a wide range of quality products which are innovative, state-of-the-art and price competitive. +960 799 9966, info@savioursmaldives.com

Travel Agent & Tour Operator

COPIER PLUS

Copier plus Pvt. Ltd. was established with the focus of providing a total office automation solution to the Maldives. With Toshiba tech on board, Copier Plus was launched in 2004 with a showroom and a service center. In 2008, the company added Brother International’s merchandise to its product line. H. Kuredimaage, Majeedhee Magu, Male', 960 331 2121, info@copierplus.com.mv, copierplus.com.mv

ACE TRAVELS MALDIVES

M7 PRINT

CANOPUS MALDIVES

M7 Print Pvt Ltd. was established in December 2007. The company's products and services include offset printing and production of eco-friendly paper shopping bags and other products and solutions. It is one of the largest printers in the country proving retail and wholesale services across all the economic sectors.

M7 Print, Ameeneemagu, Male', 20033, +960 330 7787, print@m7maldives.com, m7maldives.com NOVELTY PRINTERS & PUBLISHERS

Novelty Printers & Publishers Pvt. Ltd. was founded in 1965 by Mr. Ali Hussain as a home business. From manual stencil to letterpress to offset printing, the company today is one of the nation's largest and leading providers of printing, publishing and related services. M. Utility, Male, 20340, +960 331 8844, printers.novelty.com.mv, novelty.com.mv

Ace Travels Maldives provides both inbound and outbound tours in the Maldives.

The company is a fully owned subsidiary of Aitken Spence Travels Pvt Ltd. Aitken Spence Travels is a joint venture between Aitken Spence PLC and TUI Travel PLC. Ace Travels Maldives, H. East Light, Ameer Ahmed Magu, Male', +960 3338026, sales@acetravelsmaldives.com

Canopus Maldives offers a range of services to clients, including destination management through Aqua Sun, which offers complete solutions to inbound services to the Maldives. Moreover it supplies award-winning Atomix and AlMakreb brand speedboats through Surpass, who also supplies Italian coffee and coffee makers for homes, restaurants and offices. +960 332 1079, info@canopusmaldives.com CAPITAL TRAVEL & TOURS

Capital Group is a network of companies owned and managed by the principle company Capital Travel & Tours Private Limited, established in 1991. The company's primary actvity initially was to operate as an in-bound travel agent in the Maldives. Today, Capital Travel has well over 500 partners around the world. M. Banff Villa, 4th Floor, Majeedhee Magu, Male’, +960 331 5089, capital@ dhivehinet.mv, capitaltravel.com

PROCURE PLUS

Procure Plus supplies office stationery, including printers, printer toner & cartridges, and computer accessories, tea room facilities, cleaning appliances and document solutions at competitive prices. Penton Villa, Male', +960 332 6220, sales@procuremaldives.com, procuremaldives.com

Safety and Security ANTIFIRE

Antifire Maldives deals with various safety products including fire extinguishers, fire alarm systems, fire hose reel systems, dry riser systems, hydrant systems and automatic fire suppression systems. The company works with clients to plan and design fire safety and security equipments and systems that are highly relaible, dependable, safe, affordable and environment friendly. G. Graces, Male', +960 331 0322, admin@antifiremaldives.com, antifiremaldives.com

SPLENDID ASIA

Splendid Asia is a tour operator based in the Maldives. The company offers tours of the Maldives' beautiful beaches and divespots while offering a range of activities and sports. Splendid Asia is dedicated in promoting the cultural and natural treasures of the Maldives. G. Kasthoorige, Male', +960 331 2460, info@splendidasia.com, splendidasia.com SUNLAND TRAVEL

With more than 30 years of experience in holiday operating, Sunland Group diversified to Sunland Journeys in 2014. Sunland was established in 1988 and its travel arm arranges personalised journeys for travellers via Singapore Airlines. The company is focussed on using its knowledge to ensure that their travellers get the best deals, hotels and guidance. H. Moonlit Villa, 1st Floor, Medhuziyaaraiy Magu, Male, +960 331 0031, airsvc@sunland.com.mv, sunlandjourneys.com Hotel Insider

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VOYAGES MALDIVES

Established in 1980, Voyages Maldives is one of the leading travel and tour companies in the Maldives. Voyages has over 30 years of invaluable experience in the industry and is labelled as one of the largest companies of its kind. Voyages offers a wide range of exclusive services to travelers from around the globe. M. Narugis, Chaandhanee Magu, Male', +960 332 2019, tours@voyagesmaldives.com, voyagesmaldives.com

Wellness COSMERC

Cosmerc Maldives Pvt Ltd is a company with several years of experience. The company's collection features a wide range of organic shampoos, shower gels, body lotions and other cosmetic and beauty products. Cosmerc supplies room amenities to over 45 resorts and offers very competitive prices. M. Naka, Jambu Magu, Male', Maldives, +960 991 5588, sales@cosmerc.com, cosmerc.com DUNIYE SPA

Duniye Spa, a leading spa-wellness management & consultancy company in the Maldives, was founded in 2002 by a group of international hotel owners with the vision to provide a special place for holistic well-being and world class spa treatments. Duniye Spa, Champa Building, 3rd floor, 20187 Male', Republic of Maldives, T. +960 664 3157, duniyespasdirector@meeru.com MEDICAL SWISS BEAUTY

Medicsl Swiss Beauty allows customers to unwind and enjoy the benefits of beauty treatments in a centre devoted exclusively to health & rejuvenation. H. Starlit Villa (Ground Floor), Abadhah Fehi Magu, Male', +960 797 500 SERENA SPA

Serena Spa: a haven of peace & tranquility set against the ambience of natural beauty, for those who wish to relax, restore and rejuvenate body, mind and spirit.

Operating in 9 locations in the Maldives, Serena Spa's boutique offers an eclectic selection of spa products, including incense, massage oils, bath blitzes, burners and more. Serena Spa Pvt Ltd, M. West End, Male', Maldives, +960 331 3866, maldives@serenaspa.com

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Hotel Insider