MAKING CARE POSSIBLE FOR 40 YEARS
2025 ANNUAL REPORT
LETTER FROM LEADERSHIP
BRIDGING GAPS IN ACCESS TO CARE
For 40 years, Hospitality House of Charlotte has been a steady source of hope for families facing medical crisis. What began in 1985 as a simple act of compassion has grown into an essential bridge to healthcare for patients across the Carolinas and beyond. This year brought that mission into sharper focus. More families traveled greater distances for care, often from communities where resources are limited or shrinking. Hospitality House remained at full capacity, and we continued to see guests navigating longer, more complex medical journeys. Through it all, you were the lifeline, offering rest, stability, and access to world-class care in Charlotte. We are also preparing for the future. Demand continues to outpace what our current House can hold, and last year, more families sought help than we were able to welcome. This reality underscores the urgency of what lies ahead. Yet this challenge has fueled—not shaken—our commitment. Your generosity gives us the momentum to move forward boldly, laying the foundation for the next phase of growth, and ensuring that access to care is never limited by the lack of a safe place to stay.
146 hospital closures nationwide since 2005
93% of counties in NC do not have enough primary care providers
Charlotte has become a critical destination for access to healthcare, and Hospitality House of Charlotte plays a vital role in making that care reachable. Hospitality House began as a 14-bed refuge for families who would otherwise sleep in hospital waiting rooms or personal vehicles. The House has since expanded into a 20-room facility that today serves as an essential part of the continuum of care - ensuring medical access is not determined by geography or financial means. NC AND SC GUESTS SERVED IN 2020-2025
Thank you for being part of this 40-year legacy and for helping carry it forward. Together, we can ensure that access to lifesaving care is never determined by a family’s zip code. HOSPITAL CLOSURES Angie Bush, CEO
BOARD OF DIRECTORS Lisa Bailey - Trinity Life Sciences Joey Ben-Hail - Workday Vicki Block - Atrium Health Steve Boehm - Retired Global Operations Leader Paul Burley - Wells Fargo Randi Cashion - Hilton Charlotte Uptown Jamie Feinour - Novant Health William Foster - Guidepoint Stephanie Hansen - Wells Fargo Brandon Harris - TIAA Brian Kelley - Parker Poe Adams & Bernstein LLP 2.
500
Steve Boehm, Board Chair Spencer Lilly - Retired Healthcare Executive JJ Littrell - Tuatara Chris Malinowski - Messer Construction Caroline Mandeville - Barings Mai Maye - LPL Financial Andrew Nesemeier - Batson-Cook Construction Andrea Newton - Centene Tim Parsons - Sunlight Financial, LLC Katharine Plante - Cvent Max Swindle - Parker Poe Adams & Bernstein LLP Jennifer Voorhees - National Gypsum Company Crystal Whalum - Beasley Media Group Marnie Woodward - Habitat for Humanity Sophia Zon - Community Advocate
Nationwide, only 7% of oncologists practice in rural counties
250
Last year, 96% of Hospitality House guests traveled from Southern states, and 91% came from rural or suburban communities - many from counties directly affected by hospital closures.
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While lodging remains central to our mission, Hospitality House addresses more than a place to sleep; it supports healthy outcomes by meeting key social needs. Access to Care: The House provides low or no-cost lodging within steps of Charlotte’s major hospitals, reducing missed appointments, easing transportation challenges, and helping patients stay on track with treatment. Food Security: Through the Meals that Heal program and other nutrition support, guests receive daily access to nutritious meals that lessen financial strain and improve overall well-being. Community Support: Families find a supportive, healing environment where they can rest, connect, and lean on others experiencing similar challenges. In fact, 99% of guests report finding comfort in talking to staff members and other guests. 3.
40 YEARS OF IMPACT
1985
1989 Jean’s Story
A Vision Takes Shape
Jean’s sixteen-year-old son was rushed to Charlotte with a critical case of Guillain-Barré Syndrome. After weeks of sleeping in the hospital waiting room and her car, she was referred to the Inn and quickly found the comfort she needed.
MMAE’s Inn began with a vision from the Mecklenburg Medical Alliance and Endowment, now Healthy Charlotte Alliance. In the early 1980s, they recognized a growing need for families of hospitalized patients to have a safe, supportive place to stay. That vision became reality in 1985 when MMAE’s Inn opened as North Carolina’s first hospital hospitality house, which later become Hospitality House of Charlotte.
1999 Michelle & Solomon’s Story After Michelle’s 18-year-old son, Solomon, was rushed to Charlotte in critical condition, doctors were not sure he would survive. Afraid to leave her son’s side, Michelle lived at the hospital, sleeping on the waiting room floors until she was referred to Hospitality House. “It’s a strange, terrible thing when something like this happens to your child, but it’s so vitally important to be there. I am forever indebted to Hospitality House for this priceless time with my son.”
- Michelle
4.
“MMAE’s Inn is a HOME – not a motel, not an institution, not a dormitory. Far from home and family, MMAE’s Inn becomes your family.”
- Jean
Sylvia and Gary’s Story
2000
When Sylvia’s husband needed a new heart, doctors in Shelby sent him to Charlotte. Before the transplant could take place, Gary suffered a stroke requiring him to go through extensive rehabilitation. With a long road ahead, Sylvia was referred to Hospitality House of Charlotte. After five months, Gary had a successful heart transplant. His committed care team threw Gary a party at the hospital, while the Hospitality House manager called previous guests with the update they had been waiting to hear. “I could not have afforded to stay in a hotel all this time. And I was not going to leave Gary in Charlotte without me! The House was more than just a place to stay; it felt like home. When I left the hospital each night, I told Gary I was “going home” and I meant that.”
- Sylvia
5.
40 YEARS OF IMPACT
2007 Shirley’s Story After Dallas, Dominique, and Donovan were born prematurely, the doctors explained to Shirley that her infants would need to stay in the NICU for six to eight weeks. Without reliable transportation, Hospitality House became her home - and saving grace - for almost two months. “I am forever grateful that I was able to stay. If it wasn’t for the Hospitality House, I wouldn’t have been able to see my babies for weeks at a time. Thank you.”
- Shirley
2008 A Vision for More Access Made possible by a community that came together with remarkable generosity and shared purpose, Hospitality House of Charlotte opened its new, expanded facility in 2008. The new space was designed to be patient-focused and offered families a supportive, affordable place to stay. This approach further cemented the House as a vital resource in access to care.
2020 Ellen and Megan’s Story After being diagnosed with a rare bone marrow failure disease, Megan, Ellen’s daughter, needed a stem cell transplant. Even with a successful transplant, she required a thirty day stay in the hospital. During that time, the Hospitality House became Ellen’s home. “I do not know what we would have done without you. The House allowed us to assist in caring for Megan during the most fragile of days. There are no words to truly express the need you fulfilled during that uncertain time.”
- Ellen 6.
2022 Kyra’s Story Newly retired and recently married, Kyra was unexpectedly diagnosed with cancer. With a rare type of leukemia, Kyra was sent to Charlotte, the only place in North Carolina with capacity for her treatment at the time. When Kyra received the call that she would have a place to stay at Hospitality House, she was instantly relieved. “If it weren’t for Hospitality House helping us financially, I do not know what we would have done. We couldn’t have afforded a hotel room for 100 nights. This House is a lifesaver in so many ways.”
- Kyra
7.
YOUR IMPACT IN 2024-2025
LONGEST STAY
“My husband has a rare type of lymphoma he has to be treated by a specialist. He had both outpatient and inpatient treatments. Being able to stay at Hospitality House really helped ease the stress on myself as his caregiver.”
- Gloria, House guest, Winter 2025
Top service lines served by Hospitality House
27% Organ Transplants
Last year, Hospitality House of Charlotte served 2,353 guests for a collective 15,589 nights.
86% of guests believe staying at Hospitality House positively impacted the patient’s health.
99% of guests said staying at Hospitality House reduced their stress level.
6.47 NIGHTS
“The ability to stay at Hospitality House was invaluable. The location near the hospital was perfect. Having 24/7 transportation available was also reassuring knowing that I could stay late at the hospital and not have to worry about travel security. The community provided meals was also a nice bonus. The room was neat and comfortable. The atmosphere was quiet and comforting.”
Kathy, House guest, Spring 2025 21% Oncology
12% Other 10% Cardiac Care
146 NIGHTS
AVERAGE STAY
18% ICU 12% NICU
521 visits to the Day Guest Suite
Guests came from 30 states
2,922 volunteers served at the House for for a total of 5,927 hours
More than half of guests live at or below 200% of the federal poverty level
250 nights were provided at no cost to 52 families through the Guest Assistance Program.
“Because of the House, I was able to have my stem cell transplant as an outpatient. I was relived not to have to spend two weeks in the hospital. My wife and I had so much peace of mind knowing we were steps away from the hospital if we needed it.”
Horace, House guest, Summer 2025 8.
21% Of Hospitality House Guests were patients.
Since 1985, Hospitality House has served over 83,000 guests.
9.
FINANCIAL OVERVIEW
LOOKING BACK & LOOKING AHEAD...BECAUSE OF YOU. Hospitality House of Charlotte is a critical piece of the continuum of healthcare. The ability to exist in this space, to have served almost one hundred thousand guests, to provide tens of thousands of meals, and ultimately bridge the widening gap between home and healthcare access is because of you. Thank you. Your passion, your time volunteering, your donated goods, and your financial contributions are all critical to the success of the House and positive health outcomes of patients.
Corporate partners play a vital role in creating a community where patients and families find comfort and access to care during life’s most challenging moments. Through shared time, talent, and resources, these organizations help transform medical crises into stories of hope, strengthening the fabric of Charlotte and beyond.
Thank You Corporate Partners
2024-2025 GRANTORS 24 Foundation Albemarle Foundation Atrium Health Foundation Berkshire Charitable Foundation Community Foundation of Richmond County
WHO CONTRIBUTES? Guest Fees Individuals Grants Corporate
George T. Lewis 2001 Foundation M. G. O’Neil Foundation Philip L. Van Every Foundation The Cole Foundation The Gene Haas Foundation The George W. and Ruth R. Baxter Foundation The Leon Levine Foundation
HOW ARE CONTRIBUTIONS USED?
30% 33%
Program Management & General Fundraising
26% 11%
Statement of Financial Activity (2024-2025)
66%
20% 14%
Statement of Financial Position (2024-2025)
Contributors, Fundraisers, Events, & In-Kind Donations
$982,276
Cash & Equivalents
$114,102
Guest Fees
$351,278
Other Assets
$13,049
Dividends, Interest, Realized & Unrealized Gain
$228,366
Building & Improvements (Net)
Total Revenue
$1,561,920
Investments (Including Endowment) $2,554,935 Total Assets
Expenses (2024-2025)
Current Liabilities
$1,365,338 $4,047,424 $11,893
Program
$1,166,752
Management & General
$347,267
Net Assets
$4,035,531
Fundraising
$240,946
Total Liabilities & Net Assets
$4,047,424
Total Expenses*
$1,754,965
*Board-approved investment in organization structure to prepare for planned mission growth. 10.
11.
Stay Connected Follow our work and see the impact you make every day. (704) 376-0060 1400 Scott Avenue | Charlotte, NC 28203 hhocharlotte.org
@hhocharlotte
@hhocharlotte
Hospitality House of Charlotte