ECHO - December 2018

ECHO

December 2018 Vol. 20 Issue 12

STORIES AND NEWS FROM THE HSS FAMILY

HSS Family Celebrates the Holidays his December, HSS

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family members from all across the organization

celebrated the holidays in many different ways. Here are some of the many activities that went on at HSS to help spread holiday cheer.

HSS Holiday Party

Implementation of New Clinical Communication Device Highlights Teamwork and Collaboration s we continue

the holidays at the annual

A

HSS Holiday Party on Friday,

ways to make patient

December 14 at the Grand Hyatt

care even better, not only

Hotel in Manhattan. Those in

for our patients, but for

attendance enjoyed a night full

members of the care

of fun, food and dancing along-

team as well. Earlier this

side colleagues and friends.

year, we introduced a new

Members of the HSS family gathered together to celebrate

CONTINUED on page 2

to evolve as an organization, we

are always looking for

Clinical Communication

Nurses can use the new device to scan medications for patients at the bedside.

Device for our nurses to use on patient floors. The

device, also known as a Rover or Nursing Phone, is an iPhone with applications that allow nurses to be more mobile and at the bedside, further improving upon our already world-class patient care.

Since Epic go-live, our IT Department has been researching options for a single handheld device to be used by nurses. The team evaluated several vendors and technology options, narrowing down the selection to one that best met our current and future needs.

“Nurses were looking for a device that would allow for increased mobility by providing alarm notifications in their pockets and the ability to securely message with prescribers without being at a fixed workstation,” said Ann LoBasso, MBA, RN, NE-BC, Vice President, Inpatient Operations, who was instrumental in the implementation of this project. “The device that was selected met those needs and more.”

CONTINUED on page 3

Inside

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Benefit for Pediatrics Supports Care and Research LupusMinder App Receives Platinum Award

HSS Family Celebrates the Holidays CONTINUED FROM COVER Lerner Children’s Pavilion Holiday Party

Holiday Toy Drive

Annual Door Decorating Contest

From making snow globes to getting their faces

This year marked the 20th Annual Holiday Toy

The Employee Activities Committee once again

painted, our pediatric patients and their families

Drive at HSS, organized by our Employee Activities

ran the Annual Holiday Door Decorating Contest

enjoyed holiday cheer at the annual Lerner

Committee. Since 1999, new and unwrapped toys

to celebrate the holidays across our entire

Children’s Pavilion Holiday Party. HSS family

are collected at drop-off locations throughout the

organization. Thank you to everyone in the HSS

members also joined in on the fun, celebrating with

hospital and our regional locations and donated to

family who participated, and congratulations

some of our youngest patients. A very special thank

our pediatric patients, making their holidays brighter

to this year’s winners!

you to everyone who helped spread holiday cheer,

thanks to everyone’s generosity!

making this event a fun time for all!

Charla de Lupus Holiday Party This year’s Charla de Lupus (Lupus Chat)® Program Holiday Party and Talent Show was attended by more than 100 patients, family members and guests.

As the program’s largest event of 2018, it offered patients and their families a unique opportunity to put lupus aside, celebrate the holidays together, build relationships with others and display their special talents on stage. Thank you to Project Sunshine and Make-A-Wish Metro New York for their participation and for the many arts and crafts, gifts and holiday cheer for our families. The Charla team would also like to extend its appreciation to our HSS volunteers and colleagues in the Department of Social Work Programs and Patient Access Services.

Pictured above (clockwise from top left): Best Classical Theme – HSS Spine Therapy Center, Best Winter Holidays – 5th Floor Pediatric Rheumatology, Best HSS Holiday – Language Services & Service Excellence, Best Unconventional – PRS & Ambassador Services

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VOICES 60+ Educational Holiday Celebration

New York Islanders Holiday Visit

The VOICES 60+ Senior Advocacy Program hosted

Johnston and Scott Mayfield visited our pediatric

On December 13, New York Islanders players Ross

New Clinical Communication Device

their annual educational Holiday Celebration about

patients as part of the New York Islanders Children’s

The Mind-Body Connection: Tips for Coping with

Foundation Annual Holiday Hospital Visits to eight

Pain for program users and their guests. The mission

local hospitals in New York. Ross and Scott brought

of VOICES 60+ is to enhance the medical care

gifts for the children and spent time spreading cheer

CONTINUED FROM COVER

experience of our older adult patients with arthritis

for the holidays.

In order to successfully implement the device, we

and orthopedic disorders by empowering them to

needed strong teamwork and leadership across

make choices that will improve the quality of their

multiple departments, including Nursing and IT, as

life. Event participants were engaged, relaxed through

well as Finance and Legal.

guided meditation, and thankful for the tips they received to help them better cope with chronic pain.

“This project required review of several new contracts, countless purchase orders, equipment management, networking and server changes in IT, and countless application system upgrades and modifications,” said Kelli Nelson, Director, Clinical Applications, IT. “This was all done with the oversight of nursing groups, including inpatient council, nursing education, the patient care directors and informatics.”

“This project is cited by our experienced vendors to typically take a minimum of six months to implement, but we were able, through such amazing teamwork, to successfully accomplish this in nine weeks,” added Sam Stern, Senior Director, Technical Applications & Integration, IT. “Despite multiple new integrations and applications, we were able to resolve all reported issues within the first 24 hours of go-live due to exceptional teamwork, problem solving and collaboration.”

The benefits of the new device have been evident to everyone involved. Care team members are now more easily accessible to colleagues and patients, and nurses can more easily communicate with each other and their patients. In addition, there has been a decrease in the time nurses spend running back and forth to the desk or searching for one another to deliver messages.

As we look to the future, there are plans to optimize

Jingle Bell Run

the current features and potentially add new features to make the device even better.

HSS Stamford was proud to sponsor the Arthritis Foundation’s 2018 Jingle Bell Run in Westport, CT. This holiday-themed 5K race series helps raise funds and awareness to cure arthritis, a cause that is important to HSS. Alice Chen, MD, Attending Physiatrist, served as the event’s Medical Honoree,

Making Rounds

and our PTs from HSS Sports Rehab led the pre-run/walk warm-up for the attendees. In addition

News & Insights from Lou Shapiro, President and CEO

to serving as a sponsor of the event, members of Team HSS also participated in the run!

Access “Making Rounds” at www.hssmakingrounds.com to read the below posts and more. I look forward to your comments.

– Lou Shapiro • Thank You 2018!

• 40 Years of Knowledge Sharing • #OnlyAtHSS • Spreading Our Care and Knowledge • One More

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Dr. Jordan Metzl Receives the AKTIV Against Cancer Award

Dr. David B. Levine Honored for Knowledge and Contributions to HSS SS has been privileged to serve as the home

H

of some of the best and brightest in the field

of musculoskeletal health. David B. Levine,

MD, Attending Orthopedic Surgeon Emeritus, is no

n late October, Jordan Metzl, MD, Associate

I

Attending Sports Medicine Physician, was

awarded the 4th Annual AKTIV Against Cancer

Award at a ceremony held at the New York Athletic Club. Dr. Metzl was honored along with 5-time Olympian, gold medalist in cross country skiing

exception. To honor Dr. Levine’s profound knowledge and contributions to HSS and the Alumni Association, he was recently honored during the 100th Annual Meeting of the Alumni Association with a portrait dedication ceremony in the Richard L. Menschel Education Center.

and breast cancer fighter Kikkan Randall.

The AKTIV Against Cancer Award debuted in 2015 and is presented annually to a community member who demonstrates impactful philanthropic efforts through health and fitness. Dr. Metzl was honored for his work in establishing the first physician-led fitness community to promote health through activity.

Congratulations, Dr. Metzl, on receiving this special honor!

Dr. Levine served as Director of Scoliosis at

Dr. David B. Levine with Dr. Chitranjan S. Ranawat and Dr. Thomas P. Sculco at the portrait dedication ceremony

HSS from 1967-1995, as well as Director of the Department of Orthopaedic Surgery from 1987-1990.

During his time at HSS, he was a member of more than 20 hospital administrative committees and chaired more than a dozen.

Dr. Levine officially retired from patient care in 1995, but returned to the HSS family in 2003 when he was appointed the first chair of the Alumni Affairs Committee and the first director of the Alumni Association. He founded and chaired the HSS Archives Committee, and also dedicated a tremendous amount of time to the Caspary, Library

The HSS Archives and Special Collections will now be named “The David B. Levine, MD, Archives and Special Collections.”

and Alumni Meeting Planning Committees. In the

Dr. Metzl’s colleagues at HSS joined him to celebrate his award. Pictured above (l-r): Dr. Daphne Scott, Jessica Podell, Allison Roditi, Dr. Jordan Metzl, Dr. John DiFiori, Dr. Brett Toresdahl and Dr. Douglas Mintz

past decade, he has published extensively about the

Laura also announced that the HSS Archives and

history of HSS, and in 2013 released the treasured

Special Collections will now be named “The David B.

book, “Anatomy of a Hospital.”

Levine, MD, Archives and Special Collections” to honor

During the ceremony, Todd J. Albert, MD, Surgeon-

Dr. Levine for creating and leading the HSS Archives

in-Chief and Medical Director; Thomas P. Sculco,

Committee. He began planning and collecting items

MD, Surgeon-in-Chief Emeritus; and Laura Robbins,

for the Archives and has been the catalyst for

DSW, Senior Vice President, Global and Academic

advancing preservation of the history of HSS.

Affairs, spoke about Dr. Levine’s exceptional

Thank you, Dr. Levine, for your commitment to HSS,

leadership and years of dedication to HSS.

and congratulations on these special honors.

Benefit for Pediatrics Supports Care and Research n Saturday, December 1, the HSS Lerner

and special tours of the Encounter, the venue’s

and enhancements to the Child Life Program to help

Children’s Pavilion held its Family Benefit

photo-animated underwater experience.

make patients feel at ease during their visit.

for Pediatrics – WAVES of FUN Festival – at

Under the leadership of co-chairs Kate Doerge;

Thank you to everyone for their continued support

O

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National Geographic Encounter: Ocean Odyssey in

Daniel W. Green, MD; Brenda Green; and Monica

of our pediatric efforts at HSS, and a special

Times Square. 600 guests of all ages attended the

Keany, the benefit raised more than $1.2 million

thank you to everyone who helped make the event

event and enjoyed an afternoon of ocean-themed

to support ground-breaking research initiatives,

a success!

entertainment and activities, food and beverages,

access to medical care for disadvantaged children

Dr. Todd Albert, Kate Doerge, Monica Keany, Dr. Roger Widmann and Lou Shapiro pose for a photo at the benefit.

A member of the New York Red Bulls showed off his skills for some children at the event.

Kids enjoyed the activities at National Geographic Encounter: Ocean Odyssey in Times Square.

Pediatric Patients Reach New Heights During Brooklyn Boulders Trip n Saturday, December 8, the Adaptive

able to climb and overcome obstacles so soon after

Sports Academy at the HSS Lerner

major surgeries.

Children’s Pavilion treated 18 pediatric

Thank you to everyone who helped make this trip a

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patients to a day of adventure during an adaptive

reality for our pediatric patients!

climbing session at Brooklyn Boulders. This was the

LupusMinder App Receives Platinum Award e are con-

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tinuously working on

cutting-edge research,

final trip of 2018 for the Academy, which sponsors several trips each year that enable young patients to

The Adaptive Sports Academy looks to HSS

innovation, and educa-

participate in new activities.

family members who are passionate about a

tion and support

sport or activity to lead future trips. If you are

programs focused on

interested in learning more about how to get

lupus. Last year, we

involved and help organize a trip, please contact

launched LupusMinder,

Peyton Katz at extension 774-2043.

a mobile app designed

The trip was led by instructors from the Adaptive Climbing Group at Brooklyn Boulders, as well as HSS family members Peyton Katz, CCLS, Pediatric Patient and Family Care Coordinator; Magdalena Oledzka, PT, DPT, MBA, PCS, c/NDT, Clinical Supervisor; Michelle Yang, PT, DPT, Advanced Clinician, Pediatric Rehabilitation; and Christine Goodbody, MD, Orthopaedic Residents, PGY 4.

Several of the patients who participated have conditions that affect body movement, muscle control, posture and balance. Most receive therapy at HSS, and many have had one or more surgeries by pediatric orthopedic surgeons and have been patients for years.

Parents of the participants were so impressed with their kids and were amazed that they were

by and for people living with lupus to help them partner in their own care and better communicate with their doctors. The app helps users track their daily symptoms, medications, providers and appointments. To date, the app has more than 4,000 downloads and has been wellreceived by the lupus community.

LupusMinder was recently recognized, as HSS was awarded a platinum 2018 eHealthcare Leadership Award in the category of Best Native Mobile App. This leading awards program recognizes the very best websites, digital communications and business improvement initiatives of a wide range of healthcare organizations.

“We were honored to be recognized with a platinum award for our LupusMinder app, as it was designed specifically to help anyone with lupus manage what can be a very challenging and unpredictable condition,” said Julie Pelaez, Assistant Vice President, Digital Communications.

Congratulations and thank you to all HSS family members who played a role in developing this tool for the lupus community!

Employee of the Month December 2018 – Martin Yikona Congratulations to Martin, Employee of the Month for December. Martin is a Support Tech in Information Technology who has been a member of the HSS family since 2014. He has been described by colleagues as an exceptional employee who represents what it means to be a team player.

Martin always goes the extra mile to get the job done. He is known for solving problems within minutes, always with a positive can-do attitude. If something cannot be resolved, Martin provides a clear and honest explanation and gives options for alternative solutions.

Not only is Martin hardworking, but he is also polite, respectful and approachable. He does not wait to be given work, but finds what needs to be fixed and executes. All of these reasons and more make Martin a very deserving Employee of the Month!

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Back in the Game

New Medical Staff

SS’s online patient forum – Back in the Game

H

– now has more than 2,100 patient stories!

The postings share how HSS helped patients

Steve B. Behrens, MD

get “back in the game.” Every month we will include

Steve B. Behrens, MD, is an Assistant Attending Orthopedic

one of the stories that highlights the extraordinary

Surgeon at HSS who specializes in disorders of the foot and

care members of the HSS family provide.

ankle, traumatic injuries to the lower extremities and sports-

Read how HSS helped Jose Amell of Santo Domingo,

related conditions.

Dominican Republic get back in the game.

After earning his undergraduate degree from Cornell

Following my

University, Dr. Behrens completed his medical training at

accident during a

Ross University School of Medicine. He then completed an

soccer tournament

orthopedic surgery residency and trauma fellowship at Brown

in March, I went to

University followed by a second fellowship in sports medicine

a local hospital

at the University of Pittsburgh Medical Center and a third in

where my shoulder

foot and ankle at OrthoCarolina Foot and Ankle Institute.

was immobilized in

Dr. Behrens has received several grants for his orthopedic research and has authored numerous peer-

the ER. After a few

reviewed articles and book chapters. His research has been presented at national and international

days, the shoulder

meetings in orthopedic surgery, and he is an active member of multiple professional organizations.

still hurt a lot.

Dr. Behrens’ goal is to provide a comprehensive, individualized treatment plan for each patient, and he

My pediatrician

believes patient education is of paramount importance throughout the process. Utilizing his extensive

suggested to

orthopedic training, the latest surgical techniques and the current research available, Dr. Behrens strives

contact Laura

to provide the best possible medical care for his patients.

Porcella, who is the Ambassador for HSS in the Dominican Republic. After speaking with her, coincidentally, Dr. David Helfet was in the DR, so we sent her a picture of my x-ray for him to take a look at. Immediately, he informed us we should set up an appointment next Monday at his office at HSS.

Andrew Grose, MD, MSc Andrew Grose, MD, MSc, is an Assistant Attending Orthopedic Surgeon at HSS specializing in the treatment of simple and complex fractures of the pelvis and extremities, as well as joint replacement of the hip and knee. Dr. Grose sees patients

We flew to NYC the next day and visited his office on

at HSS Stamford and operates at HSS Orthopedics at

Monday. After being diagnosed by Dr. Helfet and his

Stamford Health.

team, the decision was that surgery was needed.

The date was set for Wednesday early in the morning.

I arrived at the hospital with my family at 5:30 AM. The admission procedure was very easy and efficient, especially with all the help we received from Lady Perez from the HSS International Center.

The surgery lasted for approximately one hour and I stayed in recovery for a couple more hours. The procedure was a success. I stayed in the hospital for one more day before being released. Almost a week later Dr. Helfet approved flying back to the DR, everything was progressing as planned.

After earning his medical degree from State University of New York – Brooklyn, Dr. Grose completed two fellowships at HSS in adult reconstruction/joint replacement and orthopedic trauma. For the past 12 years he has worked at level 1 trauma centers in close coordination with neurosurgeons, plastic surgeons, acute care trauma surgeons, chaplains and psychiatrists to restore patients following severe trauma.

Since 2011, Dr. Grose has studied and worked extensively in the field of patient safety. He was the recipient of an American Hospital Association-National Patient Safety Foundation Comprehensive Patient Safety Leadership Fellowship, and subsequently earned a master’s degree in Human Factors and System Safety. His area of interest is the direct observation of individuals and teams at work to promote both self-improvement and uncover system concerns that can be corrected to improve quality and safety.

After getting home, I started therapy sessions for about six weeks. Finally, I had to do strengthening exercises to get back into shape.

Since the season was already over by the time of my recovery, I had four months to work on getting to my full strength. When September came by, I was back with my soccer team training and working towards the start of the season.

Even though it was a long and arduous process, I could not have gotten through it without the help and support of my family and friends. I appreciate all accommodations provided by Laura, Lady, Dr. Helfet and all the staff at HSS. I am grateful that today I can finally say I am BACK IN THE GAME!

Compliance Helpline Reminder The Compliance Helpline is a service for employees who wish to anonymously or confidentially report suspected violations of the Hospital for Special Surgery’s Code of Conduct, officially stated policies or relevant public laws and regulations.

This includes concerns about patient safety.

The Helpline does not replace other resources available to you, including supervisors, managers and Human Resources staff, but it is an alternative channel available to you 24 hours a day, 365 days a year. It is operated on our behalf by National Helpline Services, Inc., an independent firm.

The Compliance Helpline number is 888-651-6234.

All information will be kept confidential unless the law requires it to be shared with law enforcement authorities. Hospital for Special Surgery policy forbids any retribution or retaliation against an employee who reports a compliance issue in good faith.

If you have any questions or concerns, contact the Corporate Compliance office directly at x774-2398.

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Employee Safety Zone HSS Long Island Outpatient Center This month we are featuring the HSS Long Island Outpatient Center. Robin Brendel, Administrative Director, Satellite Operations, was kind enough to answer a few questions for us on the topic of employee safety.

Tell us about HSS Long Island and how your team works together to stay safe.

The Long Island Outpatient Center has several departments: Registration (PAS), Nursing, Radiology, MRI, Physician Practices and SPU. The departments all support each other to work safely and ask for help when they need it. It is very much a team effort. We have an “if you see something, say something” policy and team members are encouraged to report any safety concerns to myself or our clinical coordinator.

In addition to that, all staff at the LI OPC have been educated to use the S.T.A.R. Occurrence Reporting System. Our policy is to review all files the same day or next business day. For employee incidents, we work closely with Occupational Health Services and create action plans to address the root cause. We encourage staff to report any incidences right away if there is any kind of injury.

During interdepartmental meetings, representatives from all disciplines discuss safety. Initiatives that we have developed so far include: • Placement of mirrors in hallways: Everyone is busy and moving quickly, and several corridors intersect so you may not hear or see someone coming. A nurse recommended that we place mirrors in four locations, which we did. Traffic flow is greatly improved.

• Addition of Grab Bars: The MRI tech realized that some patients in wheelchairs had difficulty transferring to the bench in the changing room so she requested grab bars. We had the walls reinforced and grab bars hung. Patient transfer is now safer.

Toni Hendricks, Angela Skyers, Hester Gonzalez, Robin Brendel, Tina Black, Bridgette Del, Sharon Washington and Michael Spagnuoli from the HSS Long Island Outpatient Center

• Patient Transport Training: We do not have a transport team here so members in each department are expected to transport patients via wheelchair as needed. The registration (PAS) team was less comfortable with this ask, so we asked Robin Benick, from our Rehabilitation Department, to provide a class to the registrars and refreshers to the other departments. This was very successful!

• Wet Floor Signs: We don’t have our own HSS housekeeping team onsite, so we maintain “Wet Floor” signs that are easily retrievable and placed until we can get building services into our suite to attend to the spill. They are very receptive to our needs and report quickly to assist.

How has the Body Mechanics program affected the team?

The body mechanics in-services were very well received, and several changes have been made. We’ve provided the following.

• Footstools for the registration staff to help put them in better alignment and reduce stress on the lower spine when they sit for long periods of time • Sit/stand desks for some office managers • Seat cushions for the wheelchairs so that patients can easily transfer in and out of the chairs • Monitor height adjustments • Hourly reminders to get up and move The team is thinking about ergonomics and body mechanics more, and awareness has been raised.

We also have two bulletin boards where we post information for staff, including the Employee Safety Zone featured in ECHO! Most recently, we posted the “Stretch It Out” article and information on postural exercises, which has been particularly helpful. In our weekly nursing conference, we even tried out some of the stretching exercises.

General health and wellness principles are encouraged at every opportunity. I attend and co-lead our weekly nursing meetings and we include at least one wellness topic each week, such as stress reduction, healthy eating and maintaining a work/life balance.

What makes your team great at what they do?

Our team is great because they are team players. They are kind to one other and work together across departments. They love being part of a great organization and demonstrate the HSS culture despite being geographically separate from the main campus.

They provide excellent patient care, which is reflected in patient satisfaction surveys. They think about safety for themselves and their patients. They know of several forums to raise issues and best practices, and participate in action plans for improvements.

We hope you not only enjoyed this feature, but were inspired by it! If you’d like your department featured in the Employee Safety Zone, send us an email at EmployeeSafety@HSS.edu.

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Milestones Public and Patient Education • Maggie Wimmer presented the abstract “Medicate or Meditate? An alternative approach to pain and stress management in an underserved population in New York City” as a podium presentation at the 2018 American Public Health Association Annual Meeting in San Diego.

• Maggie Wimmer and Robyn Wiesel, MCHES,

Older Adults” at the International Geriatrics

• John Castro, PT, DPT, MTC, OCS, presented on “Physical Therapy in Arthroplasty” at the South

Nursing Conference in Paris, France.

America Region of World Confederation of

Research, Academic and External Activities

Physical Therapy Congress in Puebla, Mexico.

• A recent study presented at the American Orthopaedic Society for Sports Medicine 2018 Annual Meeting by Frank A. Cordasco, MD, MS, was included in the October issue of AAOS Now.

• JeMe Cioppa-Mosca, PT, MBA, presented on “Leadership: Cultivating Your Leaders of Tomorrow” at the Private Practice Section of the APTA Annual Conference and Exhibition in Colorado Springs, CO.

were featured in a podcast on “Alternative

By evaluating two year clinical outcomes, the

Options for Managing Pain: Educating Patients

study authors found that reserving arthroscopic

Is ‘Essential’” for Rheumatology Consultant.

shoulder stabilization for athletes with three

had a poster presentation on “Experiences of

• The HSS Sports Safety team participated in

or fewer episodes of preoperative instability

Parents of Infants with Mild and Severe Grades

the NewYork–Presbyterian Pediatric Emergency

can improve outcomes for athletes less than

of Congenital Muscular Torticollis – Qualitative

Department Expedition on 11/12. The event was

22 years of age.

Study” at the Academy of Pediatric Physical

organized by Dr. Shari L Platt Chief, Division of Pediatric Emergency Medicine at NYP and Jane Torres-Lavoro, Manager of Special Projects and Education Programs.

• Linda Roberts, LCSW, presented on “Orthopedic Communication Skills Training for Surgical Residents: Learning to Relate to the Needs of

• Magdalena Oledzka, PT, DPT, MBA, PCS, c/NDT,

Therapy 2018 Annual Conference in

Rehabilitation

Chattanooga, TN.

• James Wyss, MD, PT; Hector Lozada, PT, DPT, OCS, PMA®-CPT; Scott Siverling, PT, DPT, OCS; and Steven Fetherhuff, PMA®-CPT, presented at the 18th Annual Meeting of the Pilates Method Alliance in Las Vegas, NV.

Welcome

Picture This

Ifaz Ally, Daniel K. Asomani, Oras Azeez, Mahesh Bachu, Elijah Barrows, Sarah Brower, Georgianna N. Butler, Elizabeth H. Cipollina, Nicole Clementi, Marilynn E. Cruz, Rahsaan Dawson, Dara DiMarco, Kiarra M. Elliott, Bianca Fabbo, Victor Faustino, Rodney Gonzalez, Samantha J. Gosman, Sonia Ha, Bridget J. Hayes, Jennifer D. Heberton, Diana V. Hines, Laurie K. Holden, Gabrielle Hora, Meghan A. Lamothe, Shade Lewis, Jenny Liao, Analyn Martinez, Leandro Martinez, Francis McFadgen, Caitlin J. Miller, Sarthak Mohanty, Jennifer Moog, Kimberly M. Morales, Lucia L. Morales, Mahzabin Mourry, Dana Ohebshalom, Miosotis Palmero, Narica Persaud, Nathanaelle Raymond, Freyda Russell, Chelsey Salgado, Adalynn Sanchez, Janeth Santiago, Yaritza M. Siejack, Jefferson Sobejana, Leuamme T. Stevens, Laura E. Stiles, Jantira Taveras, Stephany P. Trinidad, Marlisa Veridiano, Quinnell Williams, Stephanie I. Williams, Haoyan Zhong

Joint Commission Reporting Hospital for Special Surgery is committed to providing safe, quality care to all of its patients.

In the event you have a concern regarding the safety or quality of care provided by the Hospital or the Laboratory, you may report these concerns to the Joint Commission.

Please be assured that no retaliatory disciplinary action will be taken if an employee makes such a report. In addition, the Joint Commission has stated that your name will be treated as confidential information, and will not be shared with any other party.

You may file your report in the following ways: 1. By email:

complaint@jointcommission.org

2. By fax:

Office of Quality Monitoring, 630-792-5636

3. By mail:

Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181

For fax and mail reports, submissions must be on a Quality Incident Report Form available on the Joint Commission website at www.jointcommission.org.

Should you have any questions, please do not hesitate to contact the Executive Offices at x606-1236.

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Our pediatric patients at the HSS Lerner Children’s Pavilion designed these adorable messages sharing what they were thankful for this Thanksgiving. Messages included good health and friends, family and HSS nurses!

Editor:

Marisa DeFilipps

Executive Editor:

Rachel Sheehan

Editorial Committee:

Lisa Goldstein, Bruce Slawitsky, John Englehart

Next Issue:

January 2019