Retailer Guide

Page 1


IT ALL STARTED IN MY KITCHEN

Back in 2002, I hadn’t meant to start a pet food company.

My first dog, Mosi, had frequent ear infections and skin problems. I knew that improving his diet could play a big role in helping him feel better. But there was nothing on the market that offered a healthy, whole food solution and was easy to prepare. So I decided to make a food myself using 100% human grade, dehydrated ingredients.

When I saw amazing results in Mosi, I realized that other pets could benefit, too. That’s when it all started evolving into a company. Over 20 years later, we have a full line of products for dogs and cats that span all sorts of pet and owner needs. We’re excited to share the new innovations that we’ve spent the last few years perfecting.

As we’ve grown, we’ve been able to bring the highest quality standards of people food to foods made for pets. We’ve also extended our positive impact well beyond the bowl, becoming a Certified B Corporation.

Our persistent efforts to raise the bar on pet food is what we call “The Honest Difference.” It means everything to us, and once your pet gets a taste, we believe it will mean everything to you, too.

Certified B Corporations, B Corps for short, are for-profit companies dedicated to using business as a force for good. B Corps meet the highest verified standards of social and environmental performance, transparency, and accountability to all stakeholders: customers, workers, community and the environment.

We’re incredibly proud to earn this important certification. Since our inception, doing right by pets, people and the planet has been a core principle at The Honest Kitchen — from using ethical sourcing practices to considering the environmental impact of our production, packaging and beyond.

In short, we believe good food doesn’t just taste good, but it should do good, too.

40 HOURS GIVEN TO EACH EMPLOYEE EVERY YEAR TO VOLUNTEER

IN 2023, WE USED 2,164,164 LBS OF ORGANIC PRODUCE

62% OF OUR PACKAGING IS MADE FROM RENEWABLE MATERIALS & IS FULLY RECYCLABLE AFTER USE

Human grade.

Most pet food is something called ‘feed grade.’ The Honest Kitchen is the world’s first ‘human grade’ pet food made with 100% human grade ingredients and produced in a human food facility. That means higher quality ingredients and more safety standards, just like you‘d expect.

THE 1 ST EVER HUMAN GRADE PET FOOD

Follows human food safety standards, which include 100+ safety requirements

Uses non-GMO ingredients verified as human-edible

Only uses highest-quality, thoughtfully sourced protein, like wild caught fish and cage free turkey

Minimally processed using production methods like cold pressing, roasting and gentle dehydration

1 ,000+ FEED GRADE PET FOOD BRANDS

Follows livestock feed safety standards, which include a minimum of 15 safety requirements

Can use ingredients rejected for human consumption, including feed grade byproducts and fillers

Able to use protein not safe for human consumption, including ‘4D’ meats (dying, dead, diseased or downed)

Highly processed using production methods that may include extrusion, which uses extreme heat and pressure

WHAT GOES INTO HUMAN GRADE STANDARDS

When we say we love our pets, we mean it! That’s why we invented an entire category of pet food to feed them with the same quality and safety standards we’d feed our family. Does this mean making our foods is a lot more difficult than it is for most other pet foods? Yes. Is providing pets with safe, healthy and nourishing foods worth it? Absolutely!

We only source from suppliers we know and trust.

All foods must remain human edible from sourcing through transportation to production. This means it must be stored in a way that meets human food standards. Foods are made in human food facilities that meet 100+ safety standards.

7%

89% OF OUR INGREDIENTS ARE SOURCED IN NORTH AMERICA View our sourcing map! IN 2023, WE PURCHASED MORE THAN 13,000,000 LBS OF NON-GMO PRODUCE

WE USED 4,074,572 LBS OF THOUGHTFULLY SOURCED CHICKEN IN 2023

COUNCIL FISH IN 2023

QUALITY & SAFETY

WE’RE COMMITTED TO THE SAFETY AND INTEGRITY OF OUR INGREDIENTS AND FINISHED PRODUCTS. WE CONDUCT EXTENSIVE THIRD-PARTY TESTING AS PART OF OUR QUALITY CONTROL PROGRAM.

BEFORE PRODUCTION

Suppliers must submit a Certificate of Analysis from an accredited laboratory before an ingredient enters our production facility. This certificate verifies the ingredient has tested clear of pathogenic bacteria.

AFTER PRODUCTION

Our finished products are re-tested for pathogenic bacteria. Shipments are restricted until lab results are obtained and approved. Routine third-party testing is also done to screen for melamine, ethoxyquin and heavy metals.

TO MEET OUR HUMAN GRADE STANDARDS, SUPPLIERS OF OUR COMPLETE & BALANCED FOOD MUST PROVIDE PROOF OF COMPLIANCE WITH GOOD MANUFACTURING PRACTICES. THIS INCLUDES SAFE HANDLING, PROCESSING, STORAGE AND TRANSIT FOR HUMAN FOODS.

Foods maintain human-edible status from harvest through handling, screening, cleaning and shipment to our human food facility

Every ingredient includes a Statement of Country of Origin

Supplier adheres to Good Manufacturing Practices (GMP Section 21 CFR 117)

Foods are not genetically modified or subject to engineered recombinant DNA technology

All ingredients are verified to be free of chemicals, adulterants, artificial preservatives and unnecessary anything Supplier follows sustainability and fair trade practices where applicable

Own the FOOD DAY

YOU DON’T NEED TO BE A HUMAN TO EAT LIKE ONE!

Let’s be honest: you’d get bored with food if you had the same thing morning, noon and night. Just like you need a variety and some healthy snacks throughout the day, pets deserve some variety, too. Help add variety to every pet’s bowl by serving The Honest Kitchen’s food all day.

MAINS

The Honest Kitchen BELONGS IN EVERY BOWL

SOLUTIONS FOR EVERY WHOLE FOODIE

Go Foodies

These customers are looking for natural foods that are easy to serve; currently feed kibble or canned food.

HOW TO USE

Ready to eat — just fill the bowl and go!

HOW TO SELL

Replace feed grade kibble or canned food with 100% human grade, whole food goodness. Opt for Whole Food Clusters or wet foods.

Slow Foodies

These customers are willing to spend extra time on preparation; currently feed dehydrated, raw, fresh or home-cooked food.

HOW TO USE

Just add water — ready in 3 minutes!

HOW TO SELL

Quick, homemade meal without the cleanup. Use with raw food or as a replacement for home cooking. Opt for dehydrated recipes.

ONE 1 0 LB BOX MAKES ABOUT 40 LBS of homemade food!

DEHYDRATED

JUST ADD WATER FOR AN EASY HOMEMADE MEAL

YOU THINK “DIFFERENT.” YOUR PET THINKS “DELICIOUS.”

In our dehydrated recipes, meats, fish and eggs are cooked to the required temperature to kill any harmful pathogens before being gently dehydrated. The gentle cook process means these ingredients are not considered raw. Potatoes and grains are flash heated (with grains also rolled) to aid in digestion, then gently dehydrated to remove the moisture. Leafy greens are steamed in a dry-steam process as an additional food safety measure. Our dehydrated ingredients are then blended in a simple mixing process without any additional heat applications, before being packaged and sealed for optimum freshness.

THE BENEFITS OF DEHYDRATION

100% human grade

Minimally processed

Shelf stable (no refrigeration)

Ready in 3 minutes

Less than half the cost of fresh*

*Based on a 30 lb active dog eating a grain free chicken recipe based on US MSRP as of January 2023.

STIR UP A HEALTHY, HOMEMADE MEAL

1

Mix food with warm water. 2 Stir well & wait 3 min. for food to hydrate. 3 Serve with love.

Our carrots stay bright & orange!

Serving Tips

1 Serve alone as a complete & balanced meal.

2 Use as a topper.

3 Use in enrichment feeding — try freezing in lick mats or in puzzle/dispenser toys.

WHOLE FOOD CLUSTERS

THE WORLD’S FIRST 1 00% HUMAN GRADE DRY FOOD FOR PETS

HUMAN GRADE CLUSTERS —

Thoughtfully sourced protein is the #1 ingredient (no meat meals, ever!)

Cold-pressed, roasted and dehydrated

A healthy, whole food ingredient list you can pronounce

Made in a human food facility with 100+ safety standards

FEED GRADE KIBBLE —

Rendered meat meals & 4D meats (dead, diseased, dying or disabled)

Processed with high heat and pressure

Fillers, by-products and artificial ingredients

Made with feed-grade standards for livestock

REAL, WHOLE FOODS

We start by mixing 100% human grade batches of fresh meat & produce.

COLD PRESSED

Then we cold press them into pure & delicious Whole Food Clusters.

ROASTED & DEHYDRATED

Each cluster is roasted & gently dehydrated for maximum nutrients.

Transitioning TO AN HONEST DIET

To help avoid digestive trouble, it’s important to gradually switch a pet’s food over the course of 5 to 7 days.*

DAY 1–2 75% old food

Honest Kitchen

DAY 3–4

Honest Kitchen

DAY 5–6

Honest Kitchen

DAY 7

*For sensitive dogs or cats, gradually switch over the course of 7 to 10 days.

A QUICK GUIDE — ROTATIONAL

FEEDING

Pets, just like people, appreciate and benefit from a diet full of variety! Eating the same food day after day may lead to mealtime boredom, a lack of nutrient variety and an increased risk of food sensitivities.

BENEFITS OF ROTATIONAL FEEDING

Provides a Variety of Nutrients

Changing foods regularly offers a wider variety of nutrients, including amino acids, essential fatty acids, vitamins, minerals and antioxidants.

Keeps Mealtime Exciting

For habitually picky eaters, this may keep them from becoming bored or disinterested in their food down the road! After all, variety is the spice of life!

May Help Avoid Food Sensitivities

When you add new foods into your pet’s diet, you increase the range of nutrients they eat, which may reduce the risk of developing food sensitivities later in life.

TIPS ON HOW TO START

1 Go Slow

Transition between foods over 7 days. As your pet gets used to new recipes, you should be able to transition a little quicker!

2 Switch it Up

Try new proteins, formats and ingredients to offer the most nutritional variety.

3 Repeat

Keep it going and have fun with toppers, mix-ins and more! Find a rotation schedule that fits you and your pet’s needs.

PICKY PET

DEHYDRATED FOOD

GRAIN FREE RECIPES

COMPLETE & BALANCED

GRAIN FREE CHICKEN RECIPE

For adult dogs

GRAIN FREE BEEF RECIPE For all life stages

GRAIN FREE TURKEY RECIPE

GRAIN FREE FISH RECIPE For adult dogs

WHOLE GRAIN RECIPES

COMPLETE & BALANCED

WHOLE GRAIN CHICKEN RECIPE

WHOLE GRAIN BEEF RECIPE

WHOLE GRAIN TURKEY RECIPE

WHOLE GRAIN FISH RECIPE

GOURMET GRAIN RECIPES

COMPLETE & BALANCED FEATURING DUAL PROTEINS

GOURMET GRAINS CHICKEN & DUCK RECIPE

GOURMET GRAINS

GOURMET GRAINS TURKEY & FISH RECIPE

LIMITED INGREDIENT RECIPES

COMPLETE & BALANCED RECIPES LIMITED TO SIX INGREDIENTS (PLUS VITAMINS & MINERALS)

LIMITED INGREDIENT CHICKEN RECIPE

For all life stages 4 lb | 10 lb

LIMITED INGREDIENT BEEF RECIPE For adult dogs 4 lb | 10 lb

LIMITED INGREDIENT TURKEY RECIPE For adult dogs 4 lb | 10 lb

LIMITED INGREDIENT FISH RECIPE For all life stages

LIMITED INGREDIENT DUCK RECIPE For

BASE MIXES JUST ADD WATER & PROTEIN FOR A COMPLETE & BALANCED MEAL

GRAIN FREE VEGGIE, NUT & SEED BASE MIX For adult dogs

3 lb | 7 lb GRAIN FREE FRUIT & VEGGIE BASE MIX For adult dogs

GRAINS, VEGGIE & FRUIT BASE MIX

WHOLE FOOD CLUSTERS

COMPLETE & BALANCED

GRAIN FREE CLUSTERS

NO MEAT MEALS, GRAINS, WHEAT, CORN OR SOY

GRAIN FREE CHICKEN RECIPE

For all life stages

1

GRAIN FREE TURKEY RECIPE

For

GRAIN FREE BEEF RECIPE For

WHOLE GRAIN CLUSTERS NO PEAS, LENTILS, POTATOES, WHEAT, CORN OR SOY

WHOLE GRAIN CHICKEN RECIPE

GRAIN FREE CHICKEN RECIPE FOR PUPPIES

GRAIN FREE CHICKEN RECIPE FOR SMALL BREEDS

For

WHOLE GRAIN CHICKEN RECIPE FOR PUPPIES

For

WHOLE GRAIN BEEF RECIPE

WHOLE GRAIN CHICKEN RECIPE FOR SMALL BREEDS

GRAIN FREE BEEF RECIPE FOR SMALL BREEDS For

WET FOODS

COMPLETE & BALANCED FOR ALL LIFE STAGES

®

BUTCHER BLOCK PÂTÉ

FLAVOR-PACKED BLEND OF WHOLE MUSCLE MEATS, LIVERS & WHOLE FOODS

ONE POT STEWS

SLOW COOKED CUTS OF WHOLE MUSCLE MEATS IN A RICH & HEARTY BONE BROTH REDUCTION

RECIPES AT A GLANCE

COMPLETE & BALANCED RECIPES FOR DOGS

DEHYDRATED FOOD

WHOLE FOOD CLUSTERS WET FOOD

TOPPERS

POUR OVERS ®

SLOW COOKED STEWS

BONE BROTH POUR OVERS

A tasty boost of protein

STEW

PUMPKIN POUR OVERS

Supports healthy digestion

FUNCTIONAL POUR OVERS

Added nutrients to help support overall health

HIP & JOINT: CHICKEN STEW

HEART HEALTH: TURKEY BROTH & SALMON STEW

REVIVE & RESTORE: CHICKEN & PUMPKIN STEW

SUPERFOODS POUR OVERS

Healthy green antioxidant goodness

99% MEAT BOOSTERS

BOOST TASTE & PROTEIN

Why TETRAPAK?

Tetra is a more environmentally sound packaging alternative for foods normally packed in cans.

RECYCLABLE & BPA/BPS FREE

MADE FROM SUSTAINABLE MATERIALS

REDUCED CARBON EMISSIONS DURING SHIPPING

EASY TO STORE & SAVES SPACE

SNACKS

COOKIES MEATY TREATS

GOAT’S MILK N’ COOKIES

Crunchy probiotic snacks

PEANUT BUTTER & HONEY

8 oz

BLUEBERRIES & VANILLA 8 oz

PUMPKIN & CINNAMON 8 oz

PARMESAN PECKS®

Tasty mini treats

CHICKEN, PARMESAN & CRANBERRY RECIPE

8 oz

BEEF, PARMESAN & BLUEBERRY RECIPE 8 oz

BONE BROTH BITES

Savory protein cookies

CHICKEN BONE BROTH, CARROTS & PARSLEY

8 oz

SURF & TURF MEATY LITTLES®

For puppies, small breeds & training

CHICKEN & SALMON RECIPE 4 oz

BEEF & SALMON RECIPE 4 oz

DUCK, PARMESAN & CHERRY RECIPE 8 oz

JERKY HARVEST MINI BARS®

Meaty, whole food snack bites

CHICKEN RECIPE with apples, blueberries and a hint of ginger 4 oz

BEEF RECIPE with carrots, apples and a hint of thyme 4 oz

GOURMET BBQ LIVER CHIPS

Snappable protein rounds

BEEF BONE BROTH, SWEET POTATOES & PARSLEY 8 oz

TURKEY BONE BROTH, PUMPKIN & PARSLEY 8 oz

CHICKEN LIVER & CHEDDAR RECIPE 4 oz

BEEF LIVER & CHEDDAR RECIPE 4 oz

FISH TREATS

OCEAN CHEWS®

Healthy, natural rawhide alternative

SUPERFOOD COD CRISPS

protein-packed snacks

PURELY ONE

One-ingredient wonders

CAT APPROVED TASTE. Human approved nutrition.

Your cats will love it because it’s oh-so-delicious. You’ll love it because it’s oh-so-good for them, too.

DEHYDRATED FOOD

GRAIN FREE RECIPES

COMPLETE & BALANCED

GRAIN FREE CHICKEN RECIPE

For kittens & adult cats

1 oz | 2 lb | 4 lb

GRAIN FREE CHICKEN & FISH RECIPE

For kittens & adult cats

1 oz | 2 lb | 4 lb

GRAIN FREE TURKEY RECIPE

For kittens & adult cats 1 oz | 2 lb | 4 lb

WHOLE FOOD CLUSTERS

GRAIN FREE RECIPES

COMPLETE & BALANCED

GRAIN FREE CHICKEN RECIPE

For kittens & adult cats

1 lb | 4 lb | 10 lb

GRAIN FREE CHICKEN & FISH RECIPE For kittens & adult cats 1 lb | 4 lb | 10 lb

GRAIN FREE TURKEY & CHICKEN RECIPE For kittens & adult cats 1 lb | 4 lb | 10 lb

SO MUCH GOODNESS IN ONE LITTLE BOX

This best-selling format checks all your human grade, quality and nutrition boxes. It checks all your cat’s taste and texture boxes, too! (And we all know how much cats love boxes.) Minced Chicken Recipe

CÂTÉ ®

GRAIN FREE, PROTEIN-RICH SMOOTH, GOURMET PÂTÉ

2.8

BEEF & CHICKEN RECIPE For kittens & adult cats

2.8 oz | 5.5 oz

MINCED

GRAIN FREE, PROTEIN-PACKED MINCED BITS IN BONE BROTH GRAVY

TURKEY, CHICKEN & DUCK

Why the Tetras?

See page 21 New single serve size!

VARIETY PACK For kittens & adult cats 8x 2.8 oz

RECIPES AT A GLANCE

COMPLETE & BALANCED RECIPES FOR CATS

DEHYDRATED FOOD

WHOLE FOOD CLUSTERS

SNACKS & HYDRATION

®

SMITTENS

SIMPLY DEHYDRATED, LIMITED INGREDIENT TREATS

GOAT’S MILK

A TASTY BOOST OF PROBIOTICS TO HELP SUPPORT DIGESTIVE HEALTH & HYDRATION

Formulated to help support cats’ digestive health!

WHITE FISH RECIPE

SKU RANKING

RANKINGS ARE BASED ON NATIONAL $ SALES

FOR DOGS — FOR CATS —

TOP DEHYDRATED RECIPES

TOP WET FOOD RECIPES

TOP CLUSTERS RECIPES

TOP DEHYDRATED RECIPES

TOP WET FOOD RECIPES

TOP CLUSTERS RECIPES

TOP TREATS & HYDRATION

TOP TREATS & HYDRATION

Smittens White Fish Treats

SUPPORT FOR OUR INDIE STORES

BOOST YOUR STORE’S SALES WITH THESE TOOLS & RESOURCES

INDIE EXCLUSIVE LOYALTY PROGRAM

Buy 7, get 1 free on Clusters, dehydrated recipes & wet food cases! bit.ly/THKLoyalty

EMPLOYEE FEED:

FEED OUR FOOD AT A DISCOUNT

Up to 30% off all orders for your own pets at home. bit.ly/THKEmployeeFeed

BECOME AN EXPERT

Take our online training any time to learn more about our products and earn a reward! bit.ly/THKtraining

BRAND AWARENESS

CAMPAIGNS

Social campaigns that include in-store only coupons.

COUPONS & PROMOTIONS

Fully funded push and pull promotions.

RETAILER NEWSLETTER

Stay up to date on the latest products, promotions and everything Honest Kitchen related. bit.ly/THKretailernewsletter

MARKETING MATERIALS

Ready to print POP, social media posts, designed emails and more. bit.ly/THKtoolkit

RETAILER EXCLUSIVE TEXTS

Text ‘INDY’ to 90472 to stay in the know about promos, limited time offers and more! bit.ly/THKretailerSMS

SAMPLES IN OUR BEST-SELLING RECIPES

Ask your sales manager about how you can receive free samples for your store.

Everything needed for your online shops: Images, product descriptions, etc. bit.ly/THKsalsify

POLICIES TO SUPPORT YOUR GROWTH

POLICIES

MINIMUM ADVERTISED PRICING

The Honest Kitchen has a long history of providing high-quality pet foods, treats and supplements. We started in our kitchen with the mission to make a genuine difference in pets’ lives by producing products that are unequivocal in their quality and integrity. For more than 20 years, we have worked with and relied on a growing number of retail partners to educate consumers about the benefits of feeding and using our products. To ensure that The Honest Kitchen’s retail partners can more effectively sell our products, support The Honest Kitchen’s brand as a premium offering and avoid intra-brand channel conflict, we implemented a unilateral minimum advertised pricing policy (“MAP” policy). Under the terms of the policy, a retailer cannot advertise any product covered by this MAP policy for a price that is more than 2% less than the product price listed on The Honest Kitchen's website. If you’d like to run a special promotion at your store, please contact us for prior written approval to avoid violating our MAP policy. Violations of the MAP policy shall be determined by The Honest Kitchen at its sole discretion. The Honest Kitchen reserves the right to cancel any pending orders and cease filling any new orders for the product(s) in violation of MAP. Under our MAP policy, advertising includes but is not limited to: newspapers, internet postings, catalogs, in-store fliers, displays at consumer exhibitions, television, radio, direct mail, etc. Additionally, any price information relating to The Honest Kitchen products on an internet website which can be accessed online is considered advertising for the purposes of this policy. This unilateral MAP policy may be modified, suspended or discontinued at any time by The Honest Kitchen, and the policy applies equally to all The Honest Kitchen retailers. See bit.ly/THKmappolicy for more details.

PUPPY & KITTEN SALES

Since we began in 2002, we’ve refused to allow our products to be sold in stores that sell or broker puppies or kittens. Our policy is absolutely black and white. Instead, we support stores that hold rescue events with samples, raffle items and product for goodie bags.

COUPONS

Consumers may obtain coupons from our corporate office (via a mailing, newsletter or social media), and we may send you coupons directly that you can pass out to customers. When you accept a coupon from a customer for their Honest Kitchen purchase, please follow the instructions on the back of the coupon and mail to the address listed (either your distributor or coupon logistics company). The Honest Kitchen’s full coupon policy and submission form are available online at bit.ly/THKterms. We can only accept coupons against full-priced retail orders.

CONSUMER RETURNS

The Honest Kitchen offers a 100% satisfaction guarantee for consumers' returns. If at any time a customer is concerned or dissatisfied, they are welcome to return the product to the store for a full refund of the purchase price. If the customer cannot show proof of purchase, we support the decision of the retailer on whether or not they wish to accept it. If the retailer chooses to accept the return, The Honest Kitchen will provide a credit through the store’s distributor. When you accept a return from a customer, be sure to record the product name, size and reason for the return. All products are to be returned directly to their distributor for credit. Please also contact your distributor for more details on their return requirements. To reduce returns, we recommend first-time customers try a sample size as a taste test.

SHORT-DATED PRODUCTS

The Honest Kitchen considers any product with less than three months of shelf life short dated. We do not accept returns of expired or short-dated product. If you find yourself with short-dated product in your inventory, please reach out — we will work with you on creative ways to get things moving, including trainings, promotions or coupons.

DAMAGES

If you receive a damaged box, please notify your distributor immediately so that they may either replace or discount the damaged box. In the case of a damaged (ripped or otherwise open) internal bag, please notify your distributor for replacement.

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