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All you need to know
Directory of Services
Service S & FAcilitie S
e njoy A ll We Have to offer
Business center
Our Business Center is open 24/7, allowing you to work whenever the mood strikes you. It is located on the lobby level and offers a variety of business services, including printing, photocopying and faxing.
check-in / check-out times
Check-in: 3:00 PM
Check-out: 12:00 PM
Need to stay later? Simply reach out to our Front Office team.
cots / cribs
Need a crib for your little one? We’ve got you covered, and there’s no charge! Simply press the Instant Service
button, and we’ll promptly deliver one to your room based on availability.
credit cards
We accept all major credit cards! To ensure a smooth transaction, we kindly request preauthorization from your credit card company as a safety measure to confirm sufficient funds to cover your charges. This process is quick and easy! Simply contact our Front Desk, and they will assist you promptly.
currency exchange
We are happy to help you with currency exchange. Just reach out to our Front Desk and they will assist you instantly around the clock.
Service S & FAcilitie S
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Fitness center
Our Fitness Center is open 24/7 on level P2. We’ve got everything you need to keep up with your workout routine, including treadmills, crosstrainers, and free weights.
data Privacy
The privacy and security of your information are of utmost importance to us. Whether you are visiting our website, using our app, booking a room, or a member of one of our loyalty programs, we aim to earn your trust in the way we manage your information and keep you informed about its usage.
do not disturb
Need some quiet time? Just press the Do Not Disturb button and we’ll leave you alone until you require us keep you informed about its usage.
exclusive rates Book direct via IHG.com and get exclusive discounts and perks.
Service S & FAcilitie S
e njoy A ll We Have to offer
emergency
Please take a moment to read the safety instructions so you are aware of the necessary steps to follow in the event of an emergency.
Fire exits
Please take a moment to familiarize yourself with the fire exits located in each corridor.
These exits are clearly marked and serve as safe routes for evacuating the building in the event of a fire or other emergency.
Flight information
Simply contact Concierge! They’ll have all the information you need, from your departure time to your gate number.
Forgot Something?
Don’t worry, we’ve got you covered! We can provide replacements for the following items with our compliments:
• Comb
• Nail File
• Face Cloth
• Sewing Kit
• Toothpaste
• Toothbrush
• Cotton Wool
• Shaving Cream
• Disposable Razor
• Cotton/Cosmetic Pads
• Female Sanitary Items
Housekeeping Services
Need more towels? Want your room cleaned from top to bottom? We’re here to help!
Just give us a call at our Instant Service, and we’ll be happy to take care of it for you.
iHG clean Promise
We are committed to high levels of Cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If that is not what you find when you check in, please contact Front Desk and we promise to make it right.
iHG Green engage™ System
We know that sustainability is as important to you as it is to us – and that’s why we’ve made it easy for you to stay at a hotel that shares your values. Our hotel uses the IHG Green Engage system, which is an innovative online environmental sustainability system that gives IHG hotels the means to measure and manage their impact on the environment.
Service S & FAcilitie S
e njoy A ll We Have to offer
Kids Activities
What’s in for your little ones? We treat them for free, which includes stay and meals during their stay. Free meals should be accompanied by a paid adult for each child. Splash and sip by the dedicated kids pool and a choice of menu from signature restaurants.
laundry and dry-cleaning Services
Got laundry? We offer laundry and dry-cleaning services, and your clothes will be back to you within 24 hours.Just put your dirty clothes in the laundry bag provided, press the Instant Service button and let us take care of your laundry!
linen reuse
Help us save the planet, one sheet at a time! By reusing your bed linen every other day, you’re helping us conserve thousands of gallons of water and detergent every year. If you still need to get your sheets changed, just give housekeeping a call.
luggage
Luggage pick up? No problem! Contact Instant Service and they’ll take care of it for you. They’re available 24/7 and always happy to help.
Service S & FAcilitie S
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Spa Services
Feeling stressed? Our massage therapists can help! We have 3 treatment rooms and changing rooms on Level P2, where you can relax and unwind with a body treatment of your choice which includes Balinese, Thai, Swedish, Therapeutic, and Reflexology massages. To book a massage, please contact Instant Service.
Mini Bar
Our minibar is at your disposal. If you would like to order any food, drinks or snacks, simply consult the In-Room Dining menu on your screen, and dial the Instant Service if you find something you would like. Well deliver it directly to your room, so there’s no need to step out.
newspapers
In mood of a good read? Digital newspapers are available at the reception, and hard copies are available at the gift shop on Lobby Level.
Swimming Pool
The pool is located on level P2, open from 8 am till 8 pm. Swimwear is required in the swimming pool and surrounding pool area. Please respect the swimming pool rules and regulations, which are posted at the pool entrance.
Service S & FAcilitie S
e njoy A ll We Have to offer
reception
Our Front Office team is available around the clock to assist you with all your needs. Please dial Instant Service.
religious Services
There’s a Qibla indicator on one of the corners on the ceiling in your room. If you need a prayer mat, ask Housekeeping and they’ll bring you one. Prayer rooms are also available on Level P1.
reservations (Book direct)
Book directly with us via ihg. com and begin earning! When you do, you’ll accumulate points towards gift cards, Reward Nights, and exciting new experiences.
room Service
Hungry? Click here to view our in-room dining menu filled with delicious bites and drinks.
Safety deposit Box
Safety deposit boxes are conveniently located at the Front Desk on the lobby level, and they are provided free of charge. Please note that the hotel is not liable for valuables left in the room.
Service S & FAcilitie S
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Smoking Policy
Holiday Inn Dubai Business Bay is committed to providing a smoke-free environment for our guests and colleagues. Smoking is not permitted in any nonsmoking guestrooms or public spaces. In the event of a violation of this policy, a minimum fee of AED 500 will be imposed to restore the guestroom or public space to a smoke-free condition.
non-Smoking rooms
Non-smoking rooms are available upon request. Just contact the Front Desk and they’ll be happy to help you get a room that’s perfect for you.
Specially-abled travelers
We’re all about making sure everyone has a great stay, regardless of their abilities. So if you encounter any barriers during your stay, please don’t hesitate to contact reception. They’ll be happy to help you overcome any challenges and make sure you have a wonderful time.
telephone Services
To make a direct dial call, simply follow the below codes
• Room to room: Dial 8 + Room number
• Local calls: Dial 9 + Number
• International calls: Dial 9 + Country Code
+ City Code + Number Reach out to our Instant service for more details about call charges.
television channel list
To see what’s on TV, take your remote and press the directional buttons until you get to the TV Channels tab. Then, press OK to open the list. It’s that easy!
internet
Stay connected and entertained! All rooms are equipped with wireless high-speed internet, ensuring you can stay online no matter what. Should you require assistance with connecting, simply press the Instant Service button.
iHG one reWArdS APP
Download the new IHG One Rewards app to enjoy faster booking, personalized rewards and travel made easy.
Visit your favorite app store or simply click below:
Service S & FAcilitie S
e njoy A ll We Have to offer
transportation Services
Need a ride? Just call the Concierge and we’ll get you where you need to go, 24/7!
Wake-up Service
Need to be up early? Just call Instant Service and we’ll wake you up with a gentle knock on the door or a call to your room. You can also set the wake-up call using the alarm clock on the bedside table.
voltage/Adapters
Our hotel uses 220V electricity, so if you need an adaptor for your appliances, just ask the friendly staff at reception. They’ll be happy to lend you one for your stay
Meeting Facilities
Discover our modern meeting facilities featuring four versatile rooms capable of accommodating groups of up to 120 individuals.
We provide all the essentials for a successful presentation, including state-of-the-art AV equipment, and our dedicated staff is here to support you every step of the way
SoM etH in G For every appetite
restaurants and Bars
Whether you’re in the mood for a quick bite or a leisurely meal, we have three unique dining options for you to choose from.
Brasserie on 1
A perfect place to wine and dine, located on the first floor, this casual yet sophisticated eatery offers quality modern European cuisine and a wellcurated wine list. Featuring an open kitchen and a chic cocktail bar with one of the best gin selections in town, it serves breakfast, lunch, and dinner.
Opening Hours:
• Breakfast: Mon–Fri 06:30–10:30 / Sat–Sun 06:30–11:00
• Lunch: 12:00–16:00
• Dinner: 17:00–23:00
juniper by Brasserie on 1
Bar Food Menu: Available until 1 am.
Operating Hours: Open daily from 12 pm to 2 am.
VIEW MENU crumbs!
Crumbs is our 24-hour artisan bakery and café where our bakers work tirelessly from early morning until late at night.
We offer everything you need to start your day right or end your night on a sweet note.
Our selection includes crusty golden loaves, slender baguettes, filled bagels, and a variety of cakes, pastries, and wrap
VIEW MENU
eAt & d rin K
SoM etH in G For every appetite
la Plancha terraza Mexicana
Terraza La Plancha offers a chef’s take on authentic Mexican cuisine, serving up the best vibes in town. We embrace the “la plancha” style of food preparation, combining hightemperature searing with open fire to create unique flavors. Our menu is inspired by our favorite taquerias, cantinas, and street-side carts, ensuring you get an authentic taste of Mexico.
Live BBQ every night from 6 pm. Open daily from 12 pm to 11 pm.
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Safety rules in room
• Keep your room key accessible within your room and take it with you when you leave, especially in case of an emergency.
• We strongly recommend locking the door properly using both the door chain and the room’s double lock especially when you leave the room.
• Use the peephole (eye viewer) on the room door before opening it.
• Regarding the smoking rooms, do not smoke in the bed. Fully extinguish all smoking materials before leaving the room or retiring for the night. It is strictly forbidden to use shisha, light candles, or burn incense in your room or bathroom, as the smoke can activate the fire detector alarm in your room.
Fire Alarm
We have taken every precaution to ensure your comfort and safety.
While it’s unlikely, it’s important for everyone in the building to be familiar with basic life safety recommendations in case of a fire emergency. Please take a few moments to read the following:
Our safety system includes:
• Smoke Detectors
• Sprinklers
• Fire Alarms
In the event of a fire emergency, you will hear an evacuation message.
Here’s what to do:
• Stay calm and do not panic.
• Do not use the elevator; use the emergency staircases.
• If you see fire or smoke in your room, turn off the air conditioning, leave the room, and take your key with you. Do not pause to collect any belongings. Close the door behind you to prevent the spread of fire.
Activate the nearest fire alarm.
• Press the emergency button to report your name, location, and the nature of the fire.
Then, walk to the nearest Emergency exit and leave the building, holding the handrail while descending the stairs.
• If there is smoke in the corridor, stay as close to the ground as possible, crawl near the walls, and count the doorways to the nearest exit.
• If you smell smoke inside your room, turn off the air conditioning. Check the door for heat; if it’s hot, stay in your room, press the Emergency button on your telephone, and report your name, location, and the issue.
• Remove drapes from the windows. If smoke persists, create a tent over your head with a wet blanket.
• If the door is cool, leave your room, take your key, and do not delay to gather any other belongings. Close the door behind you to prevent the fire from spreading.
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A ltH & SAF ety
doctor
We have a doctor on call 24/7! Don’t hesitate to ask for help. If you require medical assistance, simply press the Instant Service button, and we’ll promptly send someone to assist you.
For your valuables
While we cannot assume responsibility for valuables left in your room, we do offer complimentary safe boxes located at the reception or within your room. For enhanced security, we recommend using nonrepetitive digits for your password.
General Safety tips
Swimming Pool Safety: Before using the pool, please carefully review the pool rules and regulations. These guidelines are in place to ensure the safety of all guests and to enhance your poolside experience.
Gym Safety: Prior to using the gym, we urge you to thoroughly read and understand the gym rules and regulations. These rules
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are designed to safeguard everyone’s wellbeing and to help you make the most of your workout.
Contact Information: While you’re outside the hotel, please keep the hotel’s address and contact information with you at all times. This information can be invaluable in case of an emergency.
lost and Found
Don’t fret, we’ve got your back! Contact Instant Service and we’ll help you find your lost item.
car Park
Don’t worry about the parking, let us take care of it for you! Valet parking is available 24/7, just dial Instant Service.
cctv
For your safety and security, a ClosedCircuit Television Camera System (CCTV) operates 24/7 throughout
the hotel premises to prevent crime and enhance public safety. Please be aware that the images recorded by the CCTV system are not accessible to the public and are solely used by our hotel security personnel for investigating crimes or security incidents. While we take these measures, guests are still responsible for safeguarding their own property and should take necessary precautions to protect their belongings.
For additional information, please contact our Front Desk.
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