Conditions

This brochure is valid until 31 March 2022 unless otherwise stated. All details in this brochure reflect information available to Australia New Zealand Central Reservations Office Ltd (herein after referred to as ANZCRO) at the time of printing (April 2021). ANZCRO reserves the right to amend any details without notice. Ask your Travel Agent to confirm details at the time of booking.

A non-refundable deposit of $110 per person is required within 6 days of confirmation. This will guarantee your confirmed holiday price. Some activities/products have their own strict deposit regulations which you will be made aware of at the time of booking. Failure to pay the deposit within 6 days of confirmation will result in automatic cancellation of all travel arrangements.

Full payment is due 30 days prior to departure. Bookings made within 30 days of intended travel are to be paid in full immediately upon confirmation. Certain special airfares may require payment immediately upon booking. In the event that ANZCRO agrees to the acceptance of Credit Card payments, they will be made available through special arrangement with the Travel Agent and ANZCRO reserves the right to charge a fee to the Credit Card Holder for this service.

ANZCRO reserves the right to charge a late booking fee of $33 to cover additional costs associated with bookings made within 10 days of travel.

First time amendment is FREE. All additional amendments are liable to a maximum charge of $33 per amendment. Once Travel Documents have been issued, all amendments will be charged. Airline tickets have additional amendment charges. Please ask your Travel Agent. Note: If amendments are made, pricing for the full item will reflect the exchange rate valid at the time of the amendment.

Kirra Tours on pages 124 to 129 have specific cancellation penalties – please ask for these at time of booking.

Days Prior to Departure

6 days AFTER confirmation

30-15 days prior to travel

14 days or less prior to travel Fee

$110 per person plus any airline or ground operator charges 30-15 days prior to travel 50% of the holiday costs plus any airline or ground operator charges

100% of the holiday costs

Please ask your Travel Agent about ANZCRO’s special (discounted) airfares. These are only available when packaged with the product and services in this brochure. Special amendment, deposit, cancellation and travel conditions apply to these airfares. Please ask your Travel Agent for details.

• Unused Car / Motorhome hire – NIL • Unused Accommodation/Service vouchers refunded at the sole discretion of ANZCRO. Product and service providers are unable to authorize any refund on ANZCRO’s behalf.

All prices in this brochure are expressed in Australian dollars and include New Zealand Goods & Services Tax. ANZCRO reserves the right to amend without notice, any prices in this brochure. We refer particularly but are not limited to amendments due to currency exchange fluctuations, the withdrawal or adjustment of contracted rates with land and service providers, New Zealand or Australian Government charges and printing errors. Rates in this brochure reflect information available to ANZCRO at the time of printing (September 2022) and all possible care has been taken in its compilation. Current valid prices will be advised on request and confirmation by way of invoice to your Travel Agent when your booking is made. Pricing will be guaranteed only after ANZCRO has received total payment.

A valid Passport is required by all travellers to New Zealand. Those not travelling on an Australian Passport may require a Visa. This is the traveller’s responsibility. Air Tickets and Travel Vouchers will be issued after full payment has been received by ANZCRO. Documents will be forwarded to the Travel Agent by standard mail. If Express Post or a Courier is required, a fee will be charged at ANZCRO’s discretion.

Product displayed in this brochure is representative of that available. ANZCRO does not take responsibility for failure of any individual product/services to provide accurate information or for the photographs supplied by the product/ service providers, for use in this brochure.

All baggage and personal effects are, at all times, at your own risk. Any excess baggage charges are the responsibility of the passenger.

The airlines do not, by virtue of their endorsement of this brochure, represent themselves either as contracting with any purchaser of a holiday from ANZCRO or as having any other legal relationship with any other purchaser.

ANZCRO strongly recommends that you purchase a comprehensive travel insurance policy at the time of booking. Your Travel Agent will be able to advise and assist you with this. Cancellation fees charged by ANZCRO will not be waived under any circumstances, where travel insurance may have covered you.

1. The Trade Practices Act implies a warranty that the services rendered by Australia New Zealand Central Reservations Office will be rendered with due care and skill and nothing contained in these conditions is to be construed as in any way excluding, restricting or limiting that warranty or any other rights implied by law which may not be excluded, restricted or modified. 2. ANZCRO and its associated companies and their employees are not liable for: (a) Any event beyond their control, including (but not limited to) war, disturbance, fire, flood, unusually severe weather, act of God, act of government or other authorities, accident or failure of machinery or equipment, or industrial action (whether or not including ANZCRO employees): nor (b) Any act or omission whatsoever (whether within or outside their control) in relation to any booking, contract, travel, accommodation, excursion or other holiday services (including the carriage of baggage) which results in any direct, indirect or consequential loss, damage, death, injury, delay, liability, additional expenses or inconvenience. (c) ANZCRO does not own or operate any tour product or service listed in this brochure. ANZCRO is a tour wholesaler who arranges the provision of the products and services listed. ANZCRO does not take responsibility for the omission or failure of individual properties, plant or services detailed in this brochure.

The New Zealand Government introduced a new travel requirement for some visitors and transit passengers. This is called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request this via the official mobile app or website. Costs apply. For further details and to check if you are required to obtain an NZeTA refer to immigration.govt.nz/nzet

If COVID related travel restrictions are imposed by the Australia or New Zealand government, and travel is impacted on your booked travel dates, ANZCRO will provide a full refund (less supplier and 3rd party fees).

ANZCRO P.O. Box 1291, Southport, QLD 4215 Australia Tel: (07) 5556 5556 Fax: (07) 5591 5636 anzcro@anzcro.com.au

For our groups specialist phone: 1300 885 523 Have you checked out our Agent Online booking system? If not, register your details at: http://agent.anzcro.com.au/agent-web/ Your Travel Agent:

ANZCRO ACN: 073 214 490 Website: www.anzcro.com.au