Strategic Accounts Quals 2015 square

Designing R E L A T I O N S H I P S HOK’s Strategic Accounts Practice

IBM

Eli Lilly

BP

FedEx

Activision Blizzard

Express Scripts

AbbVie

Sabadell

GlaxoSmithKline

Gartner Deere & Co Arnold & Porter LLP

Bank of Canada

Insperity Services

Oracle

Humana

Discover

Farmers Insurance

Nationwide

Morgan Stanley

Warner Bros. Studio Rockwell Collins

Miller Coors Verizon Marsh & McLennan Companies h o k .co m

Disney

GE Oil and Gas

ATB Financial

Macquarie Group Limited Equinox

EY

Parsons Corporation Cisco

Edwards Life Sciences

Barclays

ExxonMobil Deloitte

Opentext

WPP

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Omnicom

TD Bank Bank of Montreal Google

Chevron

American Express

Wells Fargo

TD Ameritrade

Shell

Johnson & Johnson Autodesk

CapOne

BBC

Union Bank

Unilever

OneWest Bank

Thales WSP/Parsons Brinckerhoff

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Ta ble of C ontents

Cisco, Chicago, IL

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About HOK

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Our Services

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For Businesses that Span Multiple Regions

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Strategic Account Management

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Technology for Seamless Delivery

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Workplace and Change Management

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Sustainability: World Leading Approaches, Every Day

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Case Studies

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Because a Relationship is More than a Series of Projects

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HOK Chicago, IL

A bo u t H O K HOK is a global provider of planning, design and delivery solutions for the built environment. Since our founding in 1955, HOK has become one of the world’s largest, most diverse and respected design practices, working with an array of industry-leading clients across the globe.

Industry Rankings...

Engineering News-Record Top 500 Design Firms, April 2014 •

#1 Architecture/Engineering Firm

Architectural Record Top 300 Architectural Firms, August 2014 •

#1 Architecture/Engineering Firm

Interior Design Top 100 Giants, February 2015 •

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#1 Architecture/Engineering Firm

Engineering News-Record Top 100 Green Firms, August 2014 •

DesignIntelligence, May 2014

#2 Interior Design Firm

#2 Most Admired for Technology Expertise

DesignIntelligence, August 2014 •

#2 Role Model for Sustainable and High-Performance Design

Building Design + Construction GIANTS 300 Report, July 2014 •

#2 Architecture/Engineering Firm

Building Design + Construction GIANTS 300 Report, July 2014 •

Building Design + Construction GIANTS 300 Report, August 2014 •

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#1 Airport Terminal Sector Architecture Firm

Building Design + Construction GIANTS 300 Report, September 2014 •

#1 Federal & Local Government Sector Architecture Firm

Building Design + Construction GIANTS 300 Report, August 2014 •

#2 Science & Technology Firm

#2 Top BIM Architecture Firms

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O u r Ser vices

Planning, Design and Delivery Services

Market Expertise

Architecture

Aviation + Transportation

Consulting

Civic + Cultural

Engineering

Commercial

Interior Design

Corporate

Landscape Architecture

Education

Lighting Design

Government

On-Site Services

Healthcare

Planning + Urban Design

Hospitality

Renovation + Restoration

Justice

Strategic Accounts

Recreation + Wellness

Sustainable Consulting

Residential

Visual Communications

Retail

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Science + Technology Sports + Recreation + Entertainment Tall Buildings

AOL, Toronto, Canada

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2000+ projects with 67 Strategic Account clients in 2014

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LEGEND HOK Office Locations With over 1800 employees linked across offices in 25 locations worldwide, HOK is putting our people HOK Partner Locations and our processes on the ground in the locations where clients need them most.

HOK Office Locations HOK Partner Locations

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Projects with Revenue in 2012

For B usin es s es that Spa n M ultiple Region s To operate productively across geographic locales, our clients requirements call for solutions and strategies that help them simplify and unite processes across venues and business lines.

A Network that Works Like One Team

Choosing the Right Local Partners

Our multi-location clients expect consis-

Supporting our strategy, HOK maintains

tent service, thought leadership and local

a staff of over 1,800 with offices in 25

expertise wherever they operate...as well

worldwide locations. For geographies in

as solutions for more uniform, streamlined

which we do not have a local office, we

delivery across geographies. To meet that

maintain a well-vetted network of 40+ lo-

need, HOK leverages an infrastructure

cal experts who deliver in accordance with

designed specifically to manage the com-

our standards and those of our clients.

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plexities of regionally diverse real estate portfolios, and organizes our teams around

Local partners are chosen not only for

each client’s structure.

their professional skill, knowledge of local culture, regulations and track record but

We offer process management and plan-

also for their commitment to seamless de-

ning approaches that help clients connect

livery and client responsiveness. Roles and

the dots across geographies and service

responsibilities for our partners are flexible

requirements, improving delivery and

and fluid and designed to meet project and

reducing costs.

program requirements.

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Strategic Acco u nt M anagem ent Wh a t We Do B est HOK’s practice for managing portfolio-level corporate requirements – Strategic Accounts – is a key differentiator for our firm and a significant value-add for our clients.

Each Strategic Account relationship

Our approach improves operational

is managed through HOK’s Strategic

efficiency and delivery effectiveness.

Accounts Practice, which consists of

For our clients, it results in a better deliv-

architects, designers, workplace planners

erable, better consistency and a better

and specialists trained to understand the

bottom line.

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complexities of managing and operating across global real estate portfolios.

How We Deliver •

vision and measurable outcomes

Our portfolio-wide projects share a common approach -- rigorous initial strategic planning and micro-level standard setting that clarify client expectations and preferred, repeatable processes for every

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Map the process

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Assign well suited talent

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Apply rigorous process oversight, quality control and measure results

project phase and location.

• This allows us to maintain design

Build a replicable strategy with clear

Infuse thought leadership and best practices to maximize design quality

integrity/quality.

HOK, London, UK

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* Copyright Š 2012 HOK Group, Inc. All rights reserved.

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Tec h n olog y for Sea mles s Deliver y HOK MAX©— an integrated, web-enabled project delivery system — has been developed to respond to strategic account requirements by enabling the consistent and efficient delivery of projects by account teams.

HOK MAX

Real Time Account Management System

The system, known as HOK MAX

This transparent, real-time tool also

(Managed Account eXperience)

enables timely communications among

provides shared HOK access to client

all team members, minimizes risk and

standards, templates and deliverables for

increases quality and consistency across

consistent project execution regardless

the entire account delivery. Web-based

of geographic region while also offering

workspaces will be the repository of all

instant status reporting on accounts.

current and critical account and project in-

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formation including standards, templates, HOK MAX enables more accurate, timely

processes and tools, and bulletins.

and detailed information flow to all team members. As projects progress, HOK uses our technology platform to convey changes and share knowledge on lessons learned and problems solved.

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Wor k place a n d Cha n ge M a n agem ent HOK has been in the forefront of the industry for more than 55 years.

We have developed and implemented workplace standards for many of the Fortune 500 companies‌we know what works and what doesn’t.

Workplace Strategy

Change Management

Our team of workplace strategists help to

While a well-managed workplace change

design programs that align with business

can release the creative and innovative

objectives of an organization. Our solu-

power of a workforce, the process itself

tions aim to inspire collaboration and sup-

can take a toll on an organization in time,

port a variety of work styles while making

resources, energy and cooperation. HOK

the most effective use of space.

views Change Management as an integrat-

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ed part of the project delivery process.

Our holistic approach to problem solv-

Our workplace teams are ProsciÂŽ Change

ing allows us to move beyond traditional

Management certified, so adept at le-

workplace solutions that deal only with

veraging typical project activities - vision

space to create actionable strategies that

sessions, programming interviews, design

integrate space, business goals, human

reviews - as change management activities.

resources practices, and technology.

To address the varying degrees of change, additional strategies and tools are devel-

We ask the right questions, are insightful

oped that involve and inform staff before,

in our observations, and innovative in our

during and after the workplace change

analyses that identify problem-solving

activities. These may include: town hall

alternatives.

meeting, status communications, detailed guidelines and roadmaps, welcome packages, training materials, and post-occupancy surveys to measure success.

Confidential Financial Client, Atlanta, GA

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“Through its global commitment to sustainable design, HOK has raised the bar for the entire architectural industry, and is helping to preserve our environment for future generations.�

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S us taina bilit y: World L eadin g A pproach es , Ever y Day HOK is a recognized pioneer and leader in finding ways to create value through environmentally responsible design.

We offer the services of over 780

Since making a commitment to

LEED Credentialed Professionals,

sustainability 20 years ago, we

and a global network of sustainable

have designed a wealth of solutions

“champions.” The U.S. Green

that improve building performance

Building Council has recognized

while limiting resource consumption

HOK’s commitment with its national

...helping clients across the globe

Organizational Excellence Award.

to recognize that sustainable

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projects can be delivered without We have completed approximately:

compromising aesthetic goals, program requirements, building

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187 LEED Certified projects

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12 BREEAM Certified projects

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4 Green Mark Certified projects

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1 Green Globes Project

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1 Qatar Environmental

performance or budget constraints.

Assessment - with many more currently pursuing LEED certification.

M AT T P E T E R S E N C EO & P R E S I D E N T GLOBAL GREEN h o k .co m

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C as e Stu dies By strategizing together, we can improve efficiencies and results for clients. Our Strategic Accounts teams provide a full spectrum of planning and design services as part of regional, national or global delivery strategies.

On the pages that follow, we present case studies from a selection of our Strategic Accounts clients:

Cisco, Chicago, IL

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BBC

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IBM

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Chevron

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Marsh & McLennan Companies

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Financial Services Firm

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Shell

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GlaxoSmithKline

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TD Bank

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Global Life Sciences Company

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Web Search Giant

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Humana

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WPP

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BBC Challenge The BBC was looking for a design partner with leading-edge and innovative solutions to support and encourage a creative, flexible, agile workforce and create inspiring, exciting and vibrant work environments for people.

Solution HOK has helped the BBC centralize some of its largest programs, including BBC News, Global News and BBC Worldwide. Built upon an ActivityBased Working platform to ensure an expandable occupancy model, the BBC’s new workspaces allow new ways of working and facilitate integration of multiple vision genres. Over just the past few years, HOK has completed a series of projects for the BBC from 20,000 SF up to nearly half a million SF in size.

Today The BBC’s new workspaces allow entirely new ways of working and enable opportunities for creativity, collaboration and value-for-money to the benefit of audiences across London, the UK and around the world.

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London, United Kingdom

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Chevron Challenge A mature energy company with global operations, Chevron has transformed significantly over the past three decades, including restructuring its R&D operations and merging with petrochemicals company Texaco.

Throughout these transformations, Chevron needed to update its real estate strategy and its facilities to support changing or new elements of the organization.

Solution Chevron engaged HOK to provide portfolio strategy, facilities master planning and design services for locations across the US and abroad.

For each individual project, HOK is a member of a collaborative project delivery team, working closely with Chevron Business and Real Estate Services (CBRES).

Today HOK has delivered over 130 projects for Chevron, ranging up to two million GSF. HOK continues to provide strategic consulting and design services for Chevron’s global portfolio and has also begun to provide Chevron with Sustainability Consulting on a global scale.

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Financial Services Firm Challenge Working in close concert with Client’s National Real Estate Group and the local practice offices, HOK develops an image for each project that is sophisticated, modern, and forward-looking. The design must also support their need to attract and retain a younger, more mobile workforce while enhancing the integration of technology.

Solution HOK provides the Client a single point of contact in the Los Angeles office to initiate and oversee all projects and ensure consistent implementation of standards. HOK assigned a dedicated core team on the West Coast to the account and engages other HOK offices as necessary, including ACR training and full use of HOK MAX to keep the teams integrated.

Today HOK has an on-going national design services agreement to help this leading confidential financial services firm implement its “Workplace of the Future” throughout the United States and Canada.

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GlaxoSmith Kline Challenge When GSK recognized that 85% of their portfolio’s traditional environment was dedicated to only 35% of documented work activity, they realized that something needed to change. What GSK was looking for would be nothing short of a workplace revolution.

Solution GSK partnered with HOK to implement a new office environment – SMART Working. HOK led the programming and portfolio consolidation process and provided interior design services.

HOK helped GSK to plan the relocation of 1,800 administrative and laboratory staff, allowing closure of buildings across three campuses and termination of two major leases, eliminating 1,371,900 GSF of owned and leased structures and reducing GSK’s carbon footprint by 38%.

Today GSK’s SMART Working workspace continues to be a functional, beautiful and well-received transformation of existing space.

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Global Life Sciences Company Challenge This Company maintains a sizable global operation (37,000 employees in 125 countries) with a multi-faceted real estate function.

Shaped by a culture that emphasizes local vendor relationships and processes, the Company’s real estate portfolio outside of its US campuses had developed independently across geographies.

Solution Recognizing the challenges of

Algeria Austria Belgium China Egypt France Hong Kong

applying US-developed strategies internationally, HOK recommended

Ireland

global guidelines for the portfolio, creating solutions to better support

Korea

the brand, rationalize costs and unify processes — all of which accom-

Malaysia

modates local differences in culture and regional work approaches.

Today

Poland United States

HOK helps implement global workplace guidelines through the design of office space for sites in Asia, EMEA, Latin America and the US.

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Venezuela

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Humana Challenge One of the largest health benefits providers in the US, Humana Inc. sought to reduce overhead across a seven-million-square-foot portfolio that spans 450 US properties, while improving the associate experience.

The company had developed national design guidelines, but reliance on multiple design vendors had introduced costly vendor ramp-ups without efficiencies of scale or process.

Solution As Humana’s sole design provider since 2010, HOK developed a process-driven approach that helps Humana use space more efficiently across locations while bringing a consistent approach to all projects, including a documented project process, a customized delivery model and a single point of contact.

Today With 390+ projects completed in over 3 years, HOK now also helps Humana to achieve sustainability goals and realign overall workplace guidelines, and provides visual communications, programming and change management services.

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Humana Executive Floor Phase 1

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IBM In the fall of 2002, IBM selected HOK as the national design services provider for the company’s 30-million-square-foot U.S. Real Estate Operations (RESO) portfolio. Since then, HOK has completed dozens of interior design assignments for projects ranging from 5,000 to 100,000 square feet.

IBM and HOK have a 50-year history of working together. In completing more than 200 IBM projects all over the globe since 1964, HOK has provided services including program management, strategic consulting, master planning and landscape architecture, space planning and interior design, architecture, engineering, laboratory planning, and visual communications.

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London, United Kingdom

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Marsh & McLennan Companies Challenge As its leases come up for renewal, Marsh & McLennan Companies is attempting to consolidate its family of companies under one roof and prepare the facilities to absorb the long-term growth, reduction, and changes of the companies under its umbrella.

Solution HOK and Marsh & McLennan Companies accomplished these goals by “moving people, not walls.”

Collocating companies helps reduce square footage by sharing support spaces such as mail room, reception, lunch room, copy areas, and file rooms.

Balancing the desires of Marsh & McLennan Companies regional people with the company’s Corporate interests, HOK must understand everybody’s goals in order to reach the best design solutions.

Today A primary goal of each of these projects is to create a place for the family of Marsh & McLennan Companies. Each company should feel at home in their space—like a part of the larger family.

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Shell Challenge The Shell portfolio, far-flung and continually-changing, accommodates 93,000 employees, multiple job functions and millions of square feet in 90 countries. Still, Shell requires agility to explore and grow into new geographies on a regular basis.

Solution Shell recognized that HOK understood its business, its work styles, and its thinking. HOK had already completed, among other successful projects, the design of Shell’s workplace standards program, a global framework to address upstream and downstream business globally.

Today HOK works with Shell globally as one of three preferred providers, accommodating the company’s spectrum of needs as a full strategic partner, from master planning to development of workplace standards, helping to bring cohesion and clarity to the company’s real estate procurement decisions while continuing to deliver exciting new design solutions.

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TD Bank Challenge Due to substantial growth from mergers and acquisitions, TD Bank’s design demands are continual and fast-changing, requiring a partner who can quickly understand TD’s diverse portfolio and deliver design solutions that are consistent and effective across its six million square foot Canadian corporate office portfolio.

Solution Since becoming TD’s primary design services provider in 2003, HOK has completed more than 1,430 projects for TD Bank, often on a fast-track basis. Critical to successful delivery has been HOK’s creation of consistent processes for monitoring project progress, costs and activity across the portfolio.

Today HOK typically delivers between 100 and 150 projects per year for TD in Canada, with project work recently expanding into the US. Services include strategic planning, workplace strategy, workplace prototypes, programming, architecture, interior design, accessibility, sustainability and strategic consulting.

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Web Search Giant Challenge HOK’s Client was in search of a workplace that would provide an environment that sparks the imagination while being anchored with well-designed ergonomic spaces and seamless integration of technology.

Solution HOK worked with the Client to design a new workplace stacked over 5 floors in the Toronto headquarters.

The Client’s tagline for the design – “Elegant Garage” – refers to the creative use of simple, inexpensive materials in this beautifully restored heritage building. The office features the work of local artists and includes many Canadian cultural references.

This is the first of their offices to have a real miniature golf course, with a theme relating to the city’s landmarks.

Today To support our Client’s commitment to sustainable practices and desire to occupy the most environmentally responsible office in Toronto, the team is working toward LEED Gold certification.

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WPP Challenge One of the world’s largest communications services groups, WPP, pursued a workplace strategy of collocating the company’s 100+ businesses – some of whom are fierce competitors – into one site per city.

Solution HOK is one of three design firms to create strategies and design for all WPP sites nationwide. HOK provides space planning, interior design and change management services, partnering with WPP agencies to create space that vibrantly expresses individual brands, saves costs and catalyzes collaboration and cross-selling.

Today Having completed +130 projects for WPP to date, including space planning and interior design projects ranging from 20,000 to 230,000 SF, HOK is also now providing change management services for all WPP locations in North America.

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WPP - Ogilvy

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WPP - MEC / Cohn & Wolfe

WPP - Hill + Knowlton

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WPP - Mindshare 43

WPP - Wunderman

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B ec a us e a Relation s hip is M ore than a Series of P rojec ts Real estate portfolio engagements are not simply a series of consecutive projects. Each is a relationship…and each requires it’s own commitment.

Having worked with a sizable roster of

The secret to our success?

geographically diverse clients over the

Careful attention to process and to our

past three decades – many with existing

clients’ larger business goals.

design standards and processes – we are extremely skilled at navigating the

We invite you to contact us to learn more

strategic and functional complexities

about our approach...and commitment...to

of delivering high-performing spaces

working with multi-regional companies...

consistently across locations, with an

companies like your own.

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emphasis on high quality design.

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CON TAC T SANDRA M. PARÉT, AIA, IIDA, LEED® AP Senior Vice President | Director, Strategic Accounts sandra.paret@hok.com t +1 214 231 5900 | m +1 214 463 4298 | f +1 214 720 6005 2711 N. Haskell Avenue, Suite 2250 | Dallas, TX 75204 USA

KIM VINSON, Prosci® Change Management Certified Senior Vice President | Director, Strategic Accounts kim.vinson@hok.com t +1 713 407 7715 | m +1 713 873 1558 | f +1 713 407 7809 3200 Southwest Freeway, Suite 900 | Houston, TX 77027 USA

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BRETT A. SHWERY, IIDA, CID, LEED® AP BD+C Senior Vice President | Director, Strategic Accounts brett.shwery@hok.com t +1 310 838 9555 | m +1 310 717 8371 | f +1 310 838 9586 9530 Jefferson Boulevard | Culver City, CA 90232 USA