January 2023 Hōʻike

PSS TR AINING BEGINS

4Q KŪPONO WINNERS

MAHOLIDAY VAN GALLERY

JANUARY 2023

GOING

IN 2023

WORKING IN LŌKAHI TO REACH O UR THRI VIN G FUTURE

2023 Will Be Big

These are the five themes guiding our work this year: WINNING HAWAI‘I

We will compete to win in our home market.

Peter’s Thoughts: “We have been through a bruising period of aggressively low inter-island fares that cannot cover the cost of operations, even if you fill every seat. What Southwest hopes to accomplish doesn’t matter. This is our home. Our collective task — yours and mine — is to demonstrate what we mean when we say Hawai‘i is our home.”

OPERATING EFFICIENTLY

We will deliver service consistently and in a way that keeps us cost competitive.

Peter’s Thoughts: “Restarts of service, new procedures, hiring and training huge numbers of employees, supply chain issues, inflation — all of this was reflected in our unit costs last year. As we get into an operational rhythm and back to scale, we need to get more efficient.”

Stronger Together (L to R): Ramp Chief Agent Keanu Kapana, Senior Platform Engineer Paul Kryske, A330 Pilot Mimi Mycynek, Flight Attendant Naomi Aoki, Cargo Chief Agent Albert (Maks) Makekau, and Aircraft Mechanic Jason Agua.

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NEW YEAR BRINGS A SENSE OF RENEWAL — an opportunity for a fresh start — but this year also comes with a sense of urgency. A slow recovery dogged by heavy Neighbor Island competition and an extended return of Japan services has dampened near-term profitability.

In addition, infrastructure and air traffic control issues and aircraft mechanicals hampered operational reliability.

SUCCESSFULLY DELIVERING ON MAJOR INITIATIVES

We will complete the big projects that will make our company better and stronger — Operations Program Management, A330 Maintenance Insourcing, Mobile Technology for Frontline Teams, Starlink Wi-Fi installation on transpacific aircraft, Amazon freight service, and cutting over to a new Passenger Service System with Amadeus.

But with a focus on building back better, the past year saw us launch an impressive number of initiatives — Starlink Wi-Fi, Amazon freight service, a new Passenger Service System with Amadeus (replacing Sabre), among others — that will make our company even better and stronger. And they’re coming to fruition this year. If 2022 was about building a runway, 2023 is when we fly.

Peter’s Thoughts: “Six transformational projects will be delivered this year — as many as I’ve seen us take on at any one time in my career at Hawaiian.”

FOCUS ON SUSTAINABILITY

Themes for 2023: Hear President & CEO Peter Ingram’s thoughts about our company’s big plans this year.

Watch on HApeople.

Continuing investment to keep us on track for net-zero emissions by 2050.

Peter’s Thoughts: “We’ve shown we’re committed to sustainability through several initiatives announced in 2022, from Sustainable Aviation Fuel exploration to eliminating plastics in onboard service by 2029. Now we must make further progress on those and identify additional opportunities.”

“It’s going to be a big year for us,” said President & CEO Peter Ingram in his 2023 kickoff address, “and I’m grateful to be embarking on it with you.”

PURPOSE & VALUES

Ensuring we live our values every day, at all levels of the company.

Connecting with Peter — A330 Capt. Mary Scott asked Peter about our Amazon deal, the thinking behind bringing the Boeing 787 into the fleet, and what to expect with uncertain economic headwinds.

Watch on HApeople.

Peter’s Thoughts: “When we unlock our Purpose & Values at all levels of the company, we will be at our very best. And while that will help us succeed, we’ll also enjoy what we do and our time with each other.”

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Training the Frontline

As we welcomed a new year, our Passenger Service System project took another bold step toward the Amadeus transition. Our Guest Service Agents and Contact Center personnel exchanged their busy work environments for classrooms as they learn to use the new platform to take care of our guests.

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ORE THAN 1,300 teammates from across our network are taking five-day Customer Manager classes in Honolulu, Kahului, Los Angeles, Phoenix, Pago Pago, and our international stations where they are learning the basics of guest acceptance (check-in), boarding, and disruptions (IROPS). Meanwhile, more than 800 Contact Center personnel are enrolled in seven-day training covering the functions of Altea Reservation Desktop (ARDWeb). Each class begins with games (and HA swag prizes up for grabs) reviewing the previous day’s topics, followed by the day’s lessons, and a daily assessment.

ding joining separately ticketed segments and processing passports. And it was easy to issue gate passes for non-traveling parents escorting their child to the gate and ticketing infants for international travel.

“I can’t wait to go back to the airport and share everything I’ve learned, and turn any naysayers into champions,” said HNL Guest Service Chief Agent Dani Dolan Decker. “Amadeus incorporates automation that takes all the pressure off our frontline teammates and allows us to concentrate on giving extra aloha to our guests. It couldn’t have come at a better time.”

“Our Airport Operations team has done a great job introducing our frontline teammates to the new terminology used by the platform, and now it is time to put those terms into practice and learn the system itself,” noted Instructor Tiana Scanlan. “I urge students to keep an open mind because, while change is never easy, this system will improve the way they work.”

The automation and intuitive features of Amadeus have made it easy not only for those learning it, but also for the instructors teaching it.

“Our students have been making this training exciting for us also because they’re excited and able to easily comprehend what we’ve been teaching them,” said Airport Operations PSS Specialist Ena Kaona. “As instructors, we look forward to each new week and class.” ■

Students who completed the training are excited about the overall look and feel of Amadeus and the ease of moving between guest acceptance and boarding process steps, inclu3

4Q Kūpono Awards

covering the Crew Center on weekends and vacations to ensure constant coverage, managing Flight’s Uniform Program, or delivering her signature “Yo, baby” greetings, Priscilla’s care for her teammates is felt.

“Priscilla takes her responsibility for the Pilot group very seriously,” noted nominator Tina Parker.

“She takes their concerns onto her shoulders so they can focus on their priority: delivering our guests safely to their destination.”

Priscilla takes pride in the exceptional quality of her work, understands the vital importance of collaboration, and is a forward thinker — looking to improve tomorrow with lessons learned today. She expects excellence because she delivers it, and knows that is the path to success for all of us. ■

LUANA AIONA / For many years, Senior People Relations

Manager Luana Aiona has provided a wealth of valuable support and resources to the leaders under her care. More than a Human Resources liaison, Luana has taken it upon herself to develop and share the tools they need to succeed.

Most importantly, she listens attentively to her customers and provides expert advice.

“From the beginning of my career at HA, Luana has been there for me with a true sense of Ho‘okipa,” said nominator Dani Wong. “I know that I could not be as successful in my leadership role without her support and guidance.” ■

STEVEN WONG / Known to his teammates as Uncle

Steven, OGG Chief Ramp Agent Steven Wong is always on the job with smiles and shakas for all. Through good times and bad, Steven lives our values with pride and aloha while also encouraging his teammates do the same.

“Uncle Steven strives for the best every day,” said his nominator Mark Kalavi. “He’s one of our best Ramp Chiefs and we appreciate his hard work and dedication.” ■

PRISCILLA CAMELLO / Senior Flight Operations Adminis-

trator Priscilla Camello is the embodiment of Mālama and Po‘okela, setting an example of care and excellence for all who encounter her. She has made it her mission to ensure that our Pilots are connected, cared for, and supported. Whether 4

WENDY KONG / As the Manager of Flight Attendant Mobile

ERIC POPKO / As his Kūpono Award nominator can attest,

Technology, Wendy Kong has been essential to the rollout of our Flight Attendant Mobile Device (FAMD) project. Providing a digital In-Flight Manual, as well as equipping Flight Attendants to use the full capabilities of their new iPhones, has been no small task. As a former Flight Attendant, Wendy’s know-how was key to the FAMD project from conception through training — and it’s coming together thanks to her tireless dedication, endless collaboration with a variety of departments and our FAs, and sticking to a vision of success.

Lead Aircraft Mechanic Eric Popko could easily be described as a great leader, mentor, and supporter. While preparing for his transition from apprentice to full-time Aircraft Mechanic, Tyler Sarmiento fondly recalls how Eric helped him study for his tests and provided sage advice that eased him through the process. He was also there to congratulate Tyler on his achievement and stayed by his side to provide additional guidance in his new role. Eric’s commitment to one of our newest Aircraft Mechanics never wavered; when supply chain challenges delayed Tyler’s company uniform, Eric gave him his own company shirt, so he wouldn’t have to continue wearing his apprentice’s clothing.

“Wendy’s commitment to excellence has always been core to who she is, but the FAMD project has propelled her onto a higher plane,” noted nominator Tina Parker. “She never stops imagining what could be better, what could be communicated more effectively, and how we can engineer the best possible tool for our Flight Attendants, further enabling them to focus on serving our guests at the highest level. The truth is that Wendy is ahead of us all, pulling us in her wake, and we are grateful for her.” ■

“This is an act of a true leader, and someone who cares,” Tyler said. “As I have progressed into my position, Eric has always been willing to take time to help me with anything I have ever needed. He truly cares and is the embodiment of all the values we stand for at Hawaiian Airlines.” ■ Learn more about Luana, Priscilla, Wendy, Steven and Eric – visit HApeople to watch their video stories.

Mālama Ho‘okipa Lōkahi Po‘okela Kūpono describes someone who stands tall and represents what is right, or pono.

Our Kūpono Program is powered by you to recognize exemplary employees and leaders who are committed to our purpose and embody our values daily. Learn more and nominate a colleague at HApeople.

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Maholiday Van & Sweet Treats

The Mahalo Van activated during the holidays to spread Christmas cheer, gingerbread cookies and candy canes across our Island stations and offices — with a popular Logo Store Pop-up Shop attached. We sent the holiday treats to our Mainland teammates and international teams celebrated with their own goodie bags. Mahalo for all you did for Hawaiian Airlines in 2022 and Hau‘oli Makahiki Hou! SFO

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SEOUL TOKYO

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He Mau Rula Kuhikuhi Pilo no ke Olakino!

I kēia mahina e kālele nui ai kākou ma ke olakino ma o ke Ola Loko Noi Mea ‘Ai Pono. ‘O ia ho‘i, he noi ‘ia ka mea ‘ai i kūpono no ke kino o kanaka, no ka pono ho‘i o nā kānaka i nele i ka ‘ai ‘ole. (E kele aku iā HApeople no nā ‘ikepili.) ‘O kēia kālele ‘ana i nā mea ‘ai maika‘i no ke olakino, he mea ia e ho‘omana‘o ai kākou i nā hana a pau e pono ai ko kākou mau olakino, he keu ho‘i i kēia kau ho‘oilo o kākou. Eia i lalo nei kekahi mo‘olelo no ke kenekulia i hala e pili ana i ko lākou mau mana‘o no nā hana e pono ai ke olakino maika‘i i ka makahiki 1911. This month we focus on health with our Ola Loko Healthy Food Drive, where we request healthy foods to be donated to those who are in need. (Visit HApeople for details.) As we focus on health, it is an opportunity for all of us to think of sanitation, especially during ho‘oilo, the rainy season, here in Hawai‘i. Here is an example of a sanitary life practice cited by the Hawaiian language newspapers in 1911.

He Mau Rula Kuhikuhi Pili no ke Olakino!

Rules For Your Health!

[He mau ‘Ōlelo A‘o i ho‘oholo ‘ia e ka ‘Aha‘ōlelo o 1878] [Counsel as determined by the Legislature of 1878] (Ho‘omau‘ia) (Continued) E hūnā ‘ia nā mea ‘ino a pōnalo i loko o ka lepo, i ma‘ema‘e ai; pēlā nō ho‘i ka hanu o ke kanaka, e ho‘oku‘u loa ‘ia i loko o ke ea holo‘oko‘a, i ho‘oma‘ema‘e hou ‘ia ai. A pēlā nō ho‘i me ka hou o ka ‘ili o ke kanaka, e ho‘oma‘ema‘e pinepine ‘ia ke kino no nā hou ‘ino e puka mau ana mai ka ‘ili a‘e. Bury the filthy and fly-swarmed excrement in the dirt to keep things clean, and so that people may breathe easily and the air is clean. It is similar with sweat, one should keep the body clean to prevent stale perspiration.

Hō‘ike is published monthly by the Internal Communications team.

Ma ‘ane‘i, ke a‘o ‘ia aku nei kēlā me kēia mea po‘o ‘ohana, e ho‘olako i kona hale noho me ka hale li‘ili‘i kūpono. E mālama mau ‘ia ia hale, i ‘ole e loa‘a ke ea ‘ino, e pono ‘ole ai ka noho ‘ana o ka ‘ohana, a ‘o kekahi po‘e ‘ē a‘e paha nona ka hale e noho kokoke ana, a pilikia ‘ole ai ho‘i ke ola. He mea akāka le‘a, ‘o nā hale li‘ili‘i i mālama pono ‘ole ‘ia, he kumu nō ia e ulu mai nei nā ma‘i fiva a me nā ma‘i ‘ē a‘e. We advise every head of household to set up an outhouse at their homes. Maintenance of these facilities will keep away foul air that is not good for the family, or the neighbors for that matter, and lead to a life without trouble. It is obvious that poorly managed outhouses will lead to fevers, and all sorts of illness.

These are things that bring trouble to the blood of families and those who live close.

I ka ‘ane‘ane ‘ana e piha ka lua o ka hale li‘ili‘i, e ‘eli hou i lua. Ma ia hana ‘ana, e mālama ‘ia ai kou ola kino, ‘a‘ole ho‘i e ili ma luna o kou ‘uhane ka hewa nui, i pili i ke kanaka palaka, nāna i ho‘oku‘u wale ma loko o kona pā hale, i ka mea e ho‘oulu ai i nā ma‘i. Ua wehewehe nui ‘ia no kēia mea ma ka mokuna e pili ana “Ka Ho‘oma‘ema‘e ma waho o ka Hale.”

When the outhouse pit is nearly full, dig a new pit. By doing so you care for your health, and you won’t have to feel guilty as many negligent people do when they just leave these things in the yard to breed disease.

This is elaborated upon on the chapter on “Cleaning Outside of the House.” ■

‘O nā punahelu i ‘ōlelo mua ‘ia, ‘o ia nā kumu o nā ma‘i, ua ulu ikaika ia mau mea i loko o nā wahi ho‘oleina, ma kahi waiho wale o nā hale li‘ili‘i, he mea hiki nō ke pale aku ia mau mea. ‘O ko kākou makuahine, ‘o ia ho‘i ka lepo o ka honua, ‘o ia nō ka ‘oi o nā mea i ho‘oma‘ema‘e ‘ia; e pau ana ka pelapela o nā mea popopo a pau ke kanu ‘ia i loko o ka lepo. As for mold, which leads to illness, it grows in the pit when outhouses are not cared for; this is preventable. Our progenitor is the soil of the earth, and that is one of the greatest cleaning tools. The toxicity of all rotten things is cleansed when they return to the earth.

No laila, ‘o ‘oe e ke kahu nāna e mālama i ke ola o ka ‘ohana, a he kanaka ho‘i i ho‘omālamalama ‘ia, e ake ana e ho‘okō ‘ia kou pono a me ko ka hoalauna, i kēlā a me kēia manawa, e ho‘olei ‘oe i kāu wahi lepo hou i loko o ka lua o ka hale li‘ili‘i, e uhi ana i nā mea o loko, a laila ‘o ka pau nō ia o ka pelapela a me ke ea ‘ino, ka mea nāna e hō‘ino‘ino i ke koko o ka ‘ohana a me ko ka po‘e e noho kokoke mai ana. So, to you the caretaker of your family, who is now wiser and wishing to act in your best interest as well as that of your peers, whenever possible, be sure that all excrement is discarded in the pit of the outhouse, and cover it over to prevent toxins and foul air.

Between issues, get the latest information at HApeople.com

Please direct any comments or suggestions to HA.Corporate Communications@HawaiianAir.com.

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