Hodusoft introduces outbound call center software with remote dialing Ahmedabad, xx Jan 2022: India-headquartered leading Unified Communications software maker, HoduSoft today announced remote call dialing features in its outbound call center software, HoduCC. Following the pandemic, work-from-home programs have greatly expanded in number with many customer service organizations pivoting to remote work.
HoduCC call center software has in-built tools to facilitate work from home programs such as WebRTC phone, remote agent, call bridging, call recording, browser-based access, call forwarding to mobile, among others. The HoduCC outbound call center software also features automatic dialers to increase the efficiency and productivity of call center agents.
“Our continuous efforts to enhance customer experiences has led to building remote dialing features in one of HoduSoft’s most popular products—HoduCC Call Center Software. In today’s 24/7 work environment, outbound call centers play an important role in sustaining customer relationships and opening doors to new opportunities. It is essential that customer service agents are also able to carry out their critical work, wherever they are,” HoduSoft Co-Founder & Chief Business Development Officer, Kartik Khambhati said.
The outbound dialer software, HoduCC, effectively supports the sales, marketing, and outreach efforts of organizations. The outbound call center solution has Predictive Dialer, Automatic Call Distribution, Skill Based Mapping, and WebRTC Phone for remote dial in software, among others. Available in single and multi-tenant versions, it gives flexibility to enterprises to choose what they need.
The rapidly growing global call center market is valued at USD 339.4 billion and is expected to increase steadily in the coming years to reach USD 496 billion by 2027.