The Benefits of Switching to an IP PBX Phone System

The Benefits of Switching to an IP PBX Phone System Using traditional phone systems in the age of VoIP and PBX phone systems is similar to using typewriters in the digital age, or horse and buggy in the space age. It not only affects your call center’s efficiency and productivity but also makes you less competitive and cost-effective.

One recent research conducted by Irish telecom company Blueface found that 61 percent of the businesses that took part in the study switched from landline phone systems to voice over internet protocol (VoIP) systems. Various other studies indicate that many businesses are adopting VoIP and IP PBX telephony systems to benefit from the various advantages. Here are some of those.

1. Effortless setup An IP PBX phone system is easy to configure and set up. It doesn’t need any hardware setup and the software can be effortlessly integrated into your existing computer infrastructure. The lack of complicated wiring and installation makes IP PBX phone systems extremely easy to manage. If you have basic computer knowledge, then you can easily handle the setup and integration.

2. Unified communications It won’t be a surprise to know that companies that use multi-channel communication systems witness higher customer retention and overall growth than companies that use single-channel communication systems. A sophisticated IP PBX phone system can create a multi-channel experience by integrating multiple communication channels such as voice calls, video calls, text messages, instant messages, website chat, email, voice mail, social media, and more.

3. Cost-effective By using the IP PBX phone system, you can save more than 90 percent on international calls and over 50 percent on local calls. The VoIP integration reduces international and long-distance calls by a massive margin. Also, you don’t need any expensive hardware to install the IP PBX phone system and it eliminates the installation costs. By choosing the right IP PBX service provider, you not only save on operating costs but enhance your operational efficiency, and agents’ productivity, and get an excellent return on investment.

4. Scalable It’s not uncommon for call centers to be inundated with calls during peak season and witness downtime in the lean season. A traditional phone system makes it extremely difficult to manage calls efficiently. During peaks time, the wait time goes through the roof and customer support reps find it hard to handle the calls effectively, while during the lean season, the idle time is at an all-time high. Using an IP PBX phone system, you can scale up your call center operations during peak season and scale down during the lean season.

5. Sophisticated features An IP PBX phone system has a wide range of sophisticated features that will enhance your contact center’s functionalities. Some of the most important features are:  Automatic call distribution  Auto dialer  Call monitoring  Call routing  Call queue management  Multi-tenant billing  Call analytics and reporting  SIP trunking, and many more 6. Eliminates vendor lock-in IP PBX phone system runs through an open SIP standard, which makes it possible to mix and match any SIP-based phone with any third-party VoIP provider, SIP-based IP PBX, or PSTN gateway. This eliminates vendor lock-in and enables businesses to choose better service providers.

7. Easy billing and payment The billing and payment process in an IP PBX phone system is extremely streamlined to eliminate delays, inaccuracies, and wastage of resources. You can also integrate billing for different tenants and save a lot of time and effort on billing and payment.

Summing up If you’re considering switching to an IP PBX phone system, the right time is now! The HoduPBX IP PBX phone system is designed to meet all your business needs and help you maximize your productivity and cost-effectiveness. To know more about the HoduPBX software, visit our website https://hodusoft.com/ or contact sales@hodusoft.com.

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