Key Conference Messages

Why does the Financial Markets Impact the Rates on Mortgages?

“With interest rates remaining low over the past 10 years. The relationship between swaps and mortgage rates has shown little correlation, this is because the ultra low rates are a small component of price at a macro level.”

The Protection Conversation

Raising customer awareness, don’t assume it’s not needed, Consumer Duty and keep talking Protection. Time to think Green

“Research from Nationwide BS - 56% of Adults don’t know what CO2 emissions are, 75% don’t know what net zero means and 90% don’t know what an EPC is.”

Tech is with us to stay

“69% of homeowners feel that it should have taken less time to get their mortgage” The Mortgage Discussion

Prices, Competition, Specialisms, Innovation in the First Time Buyer Market and of course don’t forget that Disney Magic

Education

Remember to take time out of your diary to educate, educate, educate

A change at the top for Regulation

“Treating Customers Fairly on Steroids!” Keeping you safe

“The FCA’s supervisory strategy and programme of work is to ensure that mortgage intermediaries are meeting its expectations, and harms and risks of harm are being remedied and/or mitigated.”

A Price that’s fair

“Customers can trust that firms are offering long term fair value. Consumers who remain with their insurance provider can be sure that they will not end up paying high prices simply because they have not switched provider. They no longer need to search, switch or negotiate at every renewal.” Protection Is changing

“Crucially, the industry has an opportunity to shift from a “repair-and-replace” [remunerate] approach to one of “predict and prevent” across all segments: life, commercial P&C, reinsurance, personal lines, and brokers.“

Think with positive outcomes

“Be motivated by what you’re seeking to achieve not motivated by what you’re seeking to avoid. It’s really important for us to be motivated by what we see as the rewards for winning, not what we don’t want to happen.”