Monitor Lifts opens new Queensland showroom & workshop

As any hire company operator knows, a properly maintained spider lift or EWP is a must for ensuring safe operation for both customers and employees. Hire companies need maintenance carried out when and wherever it’s necessary, to preserve their investment and operational capability.

The new branch is completely equipped with experienced technicians and a full range of spare parts to provide rapid response, routine maintenance and support to hire companies throughout South East Queensland.

It’s backed up by their fully equipped service trailer that is available to visit hire companies on-site. The state-of-the-art trailer carries the tools, parts and everything the Monitor Lifts team need to perform a full service at hire company sites. It’s designed to support hire companies in keeping their spider lift fleet running at maximum capacity, ensuring downtime is kept to a minimum.

“The Caboolture branch is designed to assist hire companies that want to be a one stop shop,” Chad Firth said. “We want to help them build on their relationships and ensure they can continue to offer great service and support to their customers.”

How hire companies can sub-hire machines to meet demand

One of the constant challenges for hire companies is maintaining their reputation as the ‘go-to guys’ for customers who need to hire an EWP at short notice. So when a certain lift is out on another job, hire companies risk damaging that reputation.

New facility to meet increasing demand for access equipment

Monitor Lifts has opened their new branch at Caboolture in Brisbane’s north. The facility, which combines a showroom and full workshop, is home to Monitor Lifts’ full range of spider lifts, rail boom lifts, truck mounted lifts, mini cranes, glass handling lifts and more.

Monitor Lifts Sales Consultant Chad Firth said, “The new Caboolture facility is a real game-changer for the Queensland market.”

“Hire companies, tradies, telecommunications businesses, construction workers, arborists, and really anyone in need of an EWP can come down and see our range. We have EWP experts on hand that can answer any questions you have, and even give a demonstration of a particular model you’re looking at.”

A new source of dedicated support for EWP hire companies

Monitor Lifts’ Caboolture branch is great news for hire companies wanting to offer better support to their major clients.

“When demand is high for a hire company, they may not have every required machine on hand,” Chad Firth said. “In that case, their customers may look elsewhere — which is never ideal.”

To solve this challenge, Monitor Lifts will subhire out EWPs from the Caboolture facility to hire companies in urgent need of lifts.

“With our sub-hire offering, you can essentially use our stock as your stock,” Chad Firth said. “We aim to help you ensure repeat business, and maintain those essential relationships with your regular customers.”

“Just give us a call, and if we have a machine that meets your customer’s needs, you can come in and pick it up ready to hire out,” he said. “Your customer will then enjoy your usual great service with no disruption to their work.”

ERIN JOHNSTON HRIA EVENTS DIVISON PRESIDENT