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Service Performance Indicators
For the year ended 30 June 2021
Service/indicator/measure
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Governance Satisfaction
Satisfaction with council decisions
[Community satisfaction rating out of 100 with how council has performed in making decisions in the interest of the community] 60 61 59 59 No material variation.
Statutory Planning Decision making
Council planning decisions upheld at VCAT
[Number of VCAT decisions that did not set aside council’s decision in relation to a planning application / Number of VCAT decisions in relation to planning applications] x100 50% 0% n/a n/a No planning applications were taken to VCAT during 2020/2021.
Roads Satisfaction
Satisfaction with sealed local roads
[Community satisfaction rating out of 100 with how council has performed on the condition of sealed local roads] 48 54 50 53 No material variation.
Libraries Participation
Active library borrowers in municipality
[Number of active library borrowers in the last three years / Municipal population] x100 9.1% 7.7% 6.8% 6.6% The COVID-19 pandemic resulted in library services being closed for a number of months throughout 2020/2021. This has resulted in a decrease in active library members.
Waste Collection Waste diversion
Kerbside collection waste diverted from landfill
[Weight of recyclables and green organics collected from kerbside bins / Weight of garbage, recyclables and green organics collected from kerbside bins] x100 34.9% 32.2% 5.4% 30.1% The increase in waste diverted from landfill is a result of recycling collection for the full year. During 2019/2020 the global recycling crisis resulted in recycling being taken to landfill.
Aquatic facilities Utilisation
Utilisation of aquatic facilities
[Number of visits to aquatic facilities / Municipal population] 3.4 3.6 2.9 2.1 Aquatic facilities were open from November 2019 to March 2020. A decrease of 4,367 people visited Council’s aquatic facilities during 2020/2021.
Animal management Health and safety
Animal management prosecutions
[Number of successful animal management prosecutions] n/a n/a n/a 100% Council prosecuted 3 animal offences during 2020/2021. All 3 prosecutions were successful.
Food safety Health and safety
Critical and major non-compliance notifications
[Number of critical non-compliance notifications and major noncompliance notifications about a food premises followed up / Number of critical non-compliance notifications and major non-compliance notifications about food premises] x100 n/a n/a 100% n/a During 2020/2021 there were no noncompliance notifications.
Maternal and child health Participation
Participation in the MCH service
Service/indicator/measure
Definitions
"Aboriginal child" means a child who is an Aboriginal person
"Aboriginal person" has the same meaning as in the Aboriginal Heritage Act 2006
"active library borrower" means a member of a library who has borrowed a book from the library
"annual report" means an annual report prepared by a council under sections 98 of the Act
"critical non-compliance outcome notification" means a notification received by council under section 19N(3) or (4) of the Food Act 1984 , or advice given to council by an authorized officer under that Act, of a deficiency that poses an immediate serious threat to public health
"local road" means a sealed or unsealed road for which the council is the responsible road authority under the Road Management Act 2004
"major non-compliance outcome notification" means a notification received by a council under section 19N(3) or (4) of the Food Act 1984, or advice given to council by an authorized officer under that Act, of a deficiency that does not pose an immediate serious threat to public health but may do so if no remedial action is taken
"MCH" means the Maternal and Child Health Service provided by a council to support the health and development of children within the municipality from birth until school age
"population" means the resident population estimated by council
