International Learning Community Agent Handbook

HILLCREST CHRISTIAN COLLEGE

INTERNATIONAL LEARNING COMMUNITY AGENT HANDBOOK

Welcome

TO THE INTERNATIONAL LEARNING COMMUNITY

Hillcrest Christian College is a private, coeducational day school, with approximately 1,440 student enrolments from Prep to Year 12. Hillcrest has one campus situated on a beautiful bushland setting in the central Gold Coast region, and is close to golden sand beaches, major shopping centres and public transport links.

The College provides quality education for three stages of learning:

CRICOS REGISTERED COURSES •

085421J - Primary Years (Prep to Year 6) Boys & Girls

•

085422G - Junior Secondary Studies (Years 7 –10) Boys & Girls

•

085423G - Senior Secondary Studies (Years 11 & 12) Boys & Girls

•

Early Learning Community ELC (3—5 years old)

MINIMUM AND MAXIMUM AGES OF STUDENTS ACCEPTED

•

Junior Learning Community JLC (Prep—Year 6)

Students are enrolled in Prep from 5 years of age – CoE from 6 years of age.

•

Senior Learning Community SLC (Years 7—12)

Hillcrest is renowned for our caring community and dedicated teachers, who develop and deliver inspiring curriculum that challenges our students to reach their academic potential.

Students must be no older than 20 years of age at their Year 12 graduation.

ACCOMMODATION OPTIONS APPROVED BY THE COLLEGE •

English-speaking homestay family approved by the College (from Year 7)

•

Live with parent

•

Live with relative (approved by the Department of Home Affairs)

ABOUT Hillcrest Christian College is located in the City of Gold

HISTORY

Coast, the sixth largest city in Australia (population

Hillcrest Christian College (formerly known as Southern Gold Coast Christian Community School) was founded in 1982 to provide a holistic Christian education to students of the Gold Coast.

Hillcrest has grown from its small origins at the Palm Beach Baptist Church and is renowned for its commitment to Christcentred education and strong sense of community.

Australia. The Gold Coast is renowned for its beautiful

Hillcrest Christian College is a ministry of the Reedy Creek Baptist Church and a member of Christian Schools Australia, and provides an exceptional educational experience.

We endeavour to give all students a balanced perspective of the world and a confidence to face their future thoroughly educated, and with a foundational Christian worldview.

581,000), and one of the fastest growing regions in beaches, excellent facilities and diverse lifestyle, and is only one hour drive south of Brisbane (population 2.5 million), the capital city of Queensland.

The Gold Coast is accessible from two international airports, and has an extensive public transport system.

The Gold Coast is a vibrant, convenient and safe city, providing an ideal location for students from around the world to study.

GENERAL APPROXIMATE INTERNATIONAL STUDENT ENROLMENTS

INTERNATIONAL ENROLMENTS FOR WHICH COMMISSION IS PAYABLE (more details in Agency Agreement) •

Long Term Full Fee Paying Overseas Students (Student Visa 500)

•

Short Term Full Fee Paying Overseas Students (Tourist Visa - maximum 3 months study)

74

COUNTRIES OF ORIGIN China Germany Japan

A C C E S S / D I S TA N C E F R O M AIRPORTS AND AIRPORT TRANSFERS

Malaysia

Hillcrest Christian College is accessible from

South Korea

two international airports.

Taiwan

•

Gold Coast International Airport (Coolangatta) Approximately 15 minutes’ drive from the College (19km)

•

Brisbane International Airport Approximately 50 minutes’ drive from the College (93km)

Hong Kong

Vietnam

Private airport transfers are arranged for students upon request.

OVERSEAS STUDENT HEALTH COVER (OSHC) Students applying for a student visa will need to arrange OSHC for the duration of their visa.

Hillcrest Christian College has an arrangement with Medibank Private OSHC provider. Please see Australian Government OSHC factsheet.

Medibank Private health cover is included in the Letter of Offer unless advised otherwise.

QUICK LINKS FOR COLLEGE WEB PAGES ENROLMENT APPLICATION , FEES OVERVIEW & POLICIES FOR OVERSEAS STUDENTS www.hillcrest.qld.edu.au/our-college/ international/ COLLEGE CALENDAR www.hillcrest.qld.edu.au/calendar COLLEGE LOCATION www.hillcrest.qld.edu.au/contact IMAGES COLLEGE FACILITIES AND AC TIVITIES www.hillcrest.qld.edu.au COLLEGE PROMOTIONAL VIDEO

K E Y DAT E S F O R 2019 COLLEGE YEAR TERM 1 Tuesday 29 January – Friday 5 April TERM 2 Tuesday 23 April – Friday 21 June TERM 3 Monday 15 July – Friday 20 September TERM 4 Tuesday 8 October – Friday 29 November

K E Y DAT E S F O R 2020 COLLEGE YEAR TERM ONE Tuesday 28 January - Thursday 2 April TERM TWO Monday 20 April - Thursday 18 June TERM THREE Monday 13 July - Thursday 17 September TERM FOUR Tuesday 6 October - Friday 27 November

vimeo.com/hillcrestgc/hillcrest COLLEGE NEWS UPDATES www.hillcrest.qld.edu.au/news

ESL PROGRAM All English as a Second Language (ESL) teachers are TESOL-trained professionals with many years’ experience in supporting students in their mastery of English, and successful integration into Australian education.

At Hillcrest, ESL is offered as a timetabled subject with the same hours of study as mainstream subjects: 5 x 40 minute lessons each week in the Senior Learning Community (Years 7—12), and a total of 300 minutes of lessons for the Junior Learning Community (Prep— Year 6). Our international students are placed into one of the four ESL classes, depending on their needs, to ensure they receive the most appropriate ESL support: • Primary Integration ESL Program • Junior Low Intermediate Program (ESLA) • Intermediate Program (ESLB) • Senior Advanced The aim of our ESL Program is to prepare students to be successful in mainstream classes as soon as possible. Students with more advanced English language skills may move to the mainstream course without ESL support. To do this they will be required to provide proof of achieving a minimum IELTS score of 6 in all areas.

JUMPSTART ACADEMIC SUCCESS PROGRAM We understand the importance of giving our international students the extra support they need to successfully complete assessment tasks in mainstream subjects, so at Hillcrest we offer the Jumpstart Academic Success Program at no additional cost.

Jumpstart provides Years 7—12 international students with additional assistance in their homework tasks, assignments and exam preparation, and includes: •

One or two compulsory after school classes per week

•

Access to qualified teachers

•

Small group tuition

•

Personalised attention

•

Proofreading and editing support

•

QCS preparation and IELTS support

UNIVERSITIES ATTENDED BY INTERNATIONAL STUDENTS AFTER COMPLETING THEIR COURSE AT HILLCREST CHRISTIAN COLLEGE • Bond University, QLD • Griffith University, QLD • University of Queensland, QLD • Queensland University of Technology, QLD • Macquarie University, VIC • University of Sydney, NSW • University of New South Wales, NSW • University of Hong Kong

AFTER SCHOOL TUTORING A variety of free tutoring classes are available to international students after school from Monday to Friday. These classes are voluntary but highly recommended to ensure a student’s success in their academic pursuits. They include: • Additional lessons to help students consolidate their understanding of course work • Small group tutoring for Mathematics, Science and English • Informal meetings with a teacher about specific course work questions.

KEY MARKETING Hillcrest Christian College

academic support in one of

Unlike ELICOS Colleges,

commenced its International

Queensland’s most innovative

where students are separate

Student Program in 1996

private schools, assisting our

from mainstream English-

and is registered to accept

international students to

speaking students, Hillcrest's

international students from

progress into their preferred

international students are

Prep - Year 12.

academic or career pathway.

immersed in an English-speaking

This highly successful and

In 2018, Hillcrest was included

supportive program aims to give

in Cambridge University's list

students a genuine Australian

of the top 100 most innovative

school experience and strong

schools in the world.

environment from their first day. This language saturation strategy improves the student’s listening and speaking skills at a much faster rate.

WE OFFER INTERNATIONAL STUDENTS: •

Long-term and short-term programs

•

Integrated ESL lessons in all year levels to support students in developing both conversational English and academic English

•

English as an Additional Language, a board registered subject in Years 10, 11 and 12 that provides a rigorous English course with culturally-appropriate content

•

After school tutoring for international students at no extra charge

•

Basketball and Performing Arts Excellence programs

•

Strong focus on STEM and entrepreneurship subjects

•

A warm, accepting College community that welcomes and connects with students from other cultures

•

Outstanding state-of-the-art facilities

•

Caring and supportive homestay families for Years 7 - 12 international students who require accommodation

•

International enrolments capped at 6% of the student population with limits in each year level, enabling international students to integrate well and maximise their opportunities for learning within the Australian context.

Hillcrest Christian College has seen many international students from across the world graduate and successfully enrol into a variety of universities, including those in Brisbane, Sydney, Melbourne and overseas.

ENROLMENT APPLICATION GENERAL INFORMATION

ENROLMENT PACKAGE

Hillcrest Christian College considers international enrolment applications throughout the year, subject to availability. Applications can be lodged up to 12 months prior to the intended start date.

Hillcrest Christian College’s Enrolment Package consists of:

Please contact HILC by phone or email to HILC initially, to check if an enrolment application can be submitted.

•

Enrolment Application Form

•

Information and policies for international students, including: ENTRY REQUIREMENTS POLICY ACCOMMODATION AND WELFARE POLICY

Provide the student’s:

COMPLAINTS AND APPEALS POLICY

1. Date of Birth

STUDENT PROGRESS, AT TENDANCE AND COURSE DURATION POLICY

2. Gender 3. Year level of entry 4. English language proficiency (formal test results required for Years 11 and 12) 5. Course start date and intended duration of studies

STUDENT TRANSFER REQUEST ASSESSMENT POLICY DEFERMENT, SUSPENSION AND CANCELLATION POLICY BEHAVIOUR POLICY/CODE OF CONDUC T FEES POLICY AND SCHEDULE

6. Any special needs or requirements

REFUND POLICY

Hillcrest Christian College will:

A COPY OF HILLCREST CHRISTIAN COLLEGE’S PROSPEC TUS FOR OVERSEAS STUDENTS

•

Ask you to submit an Enrolment Application; or

•

Advise if no placement is available.

INFORMATION ABOUT SUBJEC TS AVAILABLE

INFORMATION ABOUT OSHC

HILLCREST INTERNATIONAL LEARNING COMMUNITY (HILC) Phone +61 7 5655 0950

+61 7 5593 4226

Email international@hillcrest.qld.edu.au

PRE-ENROLMENT FOR COUNSELLING PARENTS AND STUDENTS Please ensure the following information is covered when counselling parents / students.

This is required under Standard 2 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018, prior to enrolment of the student.

This information is available in the Enrolment Package and on the Hillcrest Christian College website.

•

•

Entry requirements for acceptance into a course, including minimum level of English language proficiency Course information: content, duration, assessment methods, mode of study, qualification/ award, holiday breaks etc.

•

Student Course Progress Policy

•

Student and College Code of Conduct

•

Grounds on which enrolment may be deferred, suspended or cancelled

•

The ESOS Framework (provide student with ESOS Student Fact Sheet)

•

•

Hillcrest’s accommodation options for International students The Accommodation and Welfare Policy, and other and processes relating to accommodation, support and general welfare in accordance with Standard 5 (if relevant)

•

Indicative costs of living in Australia

•

College Campus details: location, facilities, library and learning resources

•

•

Details of any arrangements with other providers

Terms and Conditions of Enrolment as outlined in the written Agreement

•

Complaints and Appeals Policy

•

Course-related tuition and non-tuition fees; the Refund Policy and Cancellation Policy (if applicable) and potential for fees to change

•

Student Progress, Attendance and Course Duration Policy

•

Student Transfer Request Policy

Please ensure parents understand that they may be contacted and asked to sign permission for their child (if under 18 years of age) for: •

Attendance at College excursions, activities, etc.

•

College use of images for publicity purposes

•

Authorisation for staff to arrange emergency medical assistance

•

Authorisation for staff to access student’s visa status and study rights through VEVO

•

Accommodation permissions and leave / travel arrangements

•

Change of College-approved accommodation arrangements

•

Student to lodge a transfer request form under Hillcrest Christian College’s Transfer Request Policy.

APPLICATION WHEN SUBMITTING AN ENROLMENT A P P L I C AT I O N , E N S U R E EACH OF THESE DOCUMENTS ARE I N C LU D E D : •

Completed Enrolment Application form – signed by parents/guardians, where necessary

•

Signed Agreement confirming all policies and conditions have been understood and accepted

•

Certified transcripts of academic records from last two years of schooling

•

Letter of Recommendation or Statement of Student Behaviour from previous school Principal (if not included with academic records)

•

Copy of passport details

•

Copy of English language test, or evidence of English language proficiency, if available

•

Completed Medical Information Form* (included in the Enrolment Application form)

•

Completed Accommodation Application form, if applicable (included in the Enrolment Application form).

*It is very important for parents to understand that Hillcrest Christian College needs to have full details of any medical or psychological condition that requires medication or medical supervision, and any learning difficulties or special needs a student may have. Failure to disclose this information at time of application may be grounds for the enrolment to be cancelled.

AFTER AN ENROLMENT A P P L I C AT I O N I S LODGED: •

Application processing time is approximately two working days, if all documentation is submitted

•

You will then be contacted to arrange a video or face-to-face interview between the Director of International Learning Community and the student (if he/she is enrolling in Year 6 or above)

•

You will be contacted and advised of the outcome of the student’s application, or will be asked to provide further information

•

If the student’s application is accepted, the parents will be asked to sign a written agreement and pay College fees as per the invoice provided

•

Hillcrest Christian College will issue a CoE (and CAAW if applicable) on receipt of the signed written agreement and initial fees. Please advise the College of the payment transaction details, including how and when fees will be paid

•

Hillcrest Christian College will then contact you in preparation for the student’s arrival to organise: - Flight bookings and other arrival details - Arrival transfers - Accommodation details.

STUDENT ARRIVAL & A R R I VA L

O R I E N TAT I O N

If travelling unaccompanied, or arriving into Australia for the first time, students should be aware of Australian immigration processes as outlined on these websites:

Hillcrest Christian College will provide an orientation for all international students on arrival.

This includes information about:

Hillcrest Christian College’s homestay parents will assist the student with the following tasks after their arrival, as necessary:

•

Emergency contact details

www.homeaffairs.gov.au/Trav/ Ente/Goin/Arrival

•

Key members of staff

•

Contact parents to confirm safe arrival

•

Information on personal safety and security

•

Open a bank account

•

Support services available to international students

•

Connect to a mobile phone service

•

College facilities and resources

•

Understand how to use public transport (depending on age)

•

Complaints and Appeals processes

•

Shop for any personal items.

•

Visa conditions relating to course progress, attendance and duration

•

Overseas Student Health Cover

•

Extracurricular activities

•

School timetable and routines

•

Transport services in the local community

•

Information about accommodation and the requirement to stay in Collegeapproved accommodation

•

Information about how to report on, or seek assistance for, actual or alleged sexual, physical or other abuse, or discuss an incident that significantly impacts the student’s wellbeing

•

Information on how to access information on employment rights and conditions, and how to resolve workplace issues (e.g. FWO services)

•

Legal services, if needed

•

Emergency and health services.

www.homeaffairs.gov.au/Trav/ Ente/Goin/passenger-cards

Hillcrest Christian College will arrange a private airport pick up for the student. After clearing Customs at the airport, the student should head out of the Customs exit and into the arrivals lounge, where they will be met by their driver, arranged by the College.

EMERGENCY CONTACT FOR PARENTS & AGENTS If yourself, or a parent, needs to contact the College urgently regarding a student, please contact: DURING SCHOOL HOURS 8am – 4pm (AEST), Monday – Friday international@hillcrest.qld.edu.au +61 7 5655 0950 or +61 7 5593 4226 OUTSIDE SCHOOL HOURS* Madeleine Worth Homestay Coordinator homestay@hillcrest.qld.edu.au +61 448 905 934 (emergencies only)

STUDENT CONTACT OFFICER The Student Contact Officer is the first point of contact for any international student who is facing a problem, or seeking assistance regarding any incident or allegation relating to sexual, physical, or other abuse. The Student Contact Officer can be contacted using the following details: Edward Enriquez Director of International Learning Community international@hillcrest.qld.edu.au

Edward Enriquez Director of International Learning Community international@hillcrest.qld.edu.au +61 408 517 889 *Contact outside school hours should be in the event of an emergency only.

+61 7 5655 0950 or +61 7 5593 4226 +61 408 517 889

CONTACT DETAILS, PROGRESS REPORTS & C O N TA C T D E TA I L S

PROGRESS REPORTS

COMMUNICATION WITH PARENTS

Hillcrest Christian College is

Hillcrest expects all students to

required to maintain current

work hard at their studies, to

The College will also

contact details of all students

take part in College activities,

and their parents. This includes

including extracurricular

their current residential

activities, and for parents to

address, mobile number (if any)

have an active interest in the

and email address (if any).

progress made by their son

This also includes details of who to contact in emergency situations.

Students must advise Hillcrest

or daughter. For this reason, the College will regularly communicate with parents via College Progress Reports.

• College Progress Reports

Christian College of any changes

are emailed to parents at

to these details within seven

the end of Semesters 1 and

days while in Australia and

2. Years 7 - 12 students will

enrolled at Hillcrest Christian

also receive Interim Progress

College.

Reports at the end of Terms

Every six months, Hillcrest

1 and 3.

Christian College is required

• A copy of all reports, will

to check with students and

be provided to you for

parents that their contact

translation and discussion

details are up to date.

with the student’s parents • After receiving copies of student reports, please forward any feedback or concerns from the parents to the Director of International Learning Community.

communicate with parents on other matters from time to time. In some cases, communication will be directly with parents and in most cases College communication with parents will be copied to you.

Examples of communication with parents might include: • Emergency situations • College Newsletters and updates • Student Progress and Welfare Reports • Correspondence from Hillcrest if there are concerns about the student’s health, welfare, attendance, academic progress or conduct • Contact to confirm permission for the student to engage in College or extracurricular activities • Contact to confirm travel arrangements Your assistance in keeping communications flowing smoothly between the College and parents is greatly appreciated.

STUDENT

COUNSELLING SERVICES

ACCOMMODATION AND WELFARE

The College provides academic, personal

The College Accommodation Policy allows the

and careers counselling services to students.

following options:

Please encourage students to ask their Life Group teacher, Head of House or the Hillcrest International Learning Community if they are unsure where to find information about these services.

• College-approved homestay • Living with a parent • Living with a relative (approved by Department of Home Affairs)

ACADEMIC COUNSELLING

The College will issue a CAAW or Welfare Letter

• Any problems with studies, including

for students under 18 years of age living in

understanding subject content or assessment requirements, time management, classroom practices • Subject selection.

PERSONAL COUNSELLING • Any personal problems, including difficulties in adjusting to their new environment • Physical or mental health issues • Communications strategies.

CAREERS COUNSELLING All students are offered advice and information about careers planning, further studies or study pathways during their studies in Years 10 - 12.

homestay accommodation.

The College will not issue a CAAW or Welfare Letter for students living with a parent or relative.

Any concerns or questions about the student’s accommodation or welfare should be made during College hours addressed to:

Arrangements to visit a student living in accommodation approved by Hillcrest Christian College should always be made in advance by contacting:

HILLCREST INTERNATIONAL LEARNING COMMUNITY

HILLCREST INTERNATIONAL LEARNING COMMUNITY

international@hillcrest.qld.edu.au

homestay@hillcrest.qld.edu.au

+61 7 5655 0950 or +61 7 5593 4226

+61 7 5655 0950 or +61 7 5593 4226

SUPPORT AND INTERVENTION PROCESSES The College will arrange additional assistance for students to help them successfully complete their studies, if necessary.

If Hillcrest Christian College needs to implement strategies for monitoring attendance and/or improving course progress under this Standard, parents will be contacted and kept informed.

This may take the form of:

If a student’s attendance or course progress

• Jumpstart classes or tutorials after school

does not improve to the required levels after

• Changing timetables or subjects to allow for

required to report the student to the

intervention, Hillcrest Christian College is

greater learning enhancement or subject-

Department of Home Affairs for failure to meet

related support

visa conditions.

• Creating a time management and study plan • Discussing assessment requirements in a oneon-one meeting with the teacher.

Under Standard 8 of the 2018 National Code of Practice, Hillcrest Christian College may need to counsel students and prepare individual strategies to improve attendance or course progress.

Copies of the College’s attendance and course progress requirements are available on the College website: www.hillcrest.qld.edu.au

COMPLIANCE WITH ESOS AND 2018 NATIONAL CODE OF PRACTICE 2018 NATIONAL CODE OF PRACTICE

The National Code of Practice for Providers of Education and Training to Overseas Students 2018 came into effect on 1 January 2018.

As an agent engaged by Hillcrest Christian College, you (and your staff or any sub-agents connected to your agency) are expected be familiar with all requirements of the National Code of Practice for Providers of Education and Training to Overseas Students 2018, and to understand the implications of these requirements in your interactions with intending and current students and their parents.

STANDARD 4 of the 2018 National Code specifically relates to Education Agents.

The requirements of Standard 4 are: 4.1 The registered provider must enter into a written agreement with each education agent it engages to formally represent it, and enter and maintain the education agent’s details in PRISMS. 4.2 The written agreement must outline: 4.2.1 the responsibilities of the registered provider, including that the registered provider is responsible at all times for compliance with the ESOS Act and National Code 2018 4.2.2 the registered provider ’s requirements of the agent in representing the registered provider as outlined in Standard 4.3 4.2.3 the registered provider ’s processes for monitoring the activities of the education agent in representing the provider, and ensuring the education agent is giving students accurate and up-todate information on the registered provider ’s services 4.2.4 the corrective action that may be taken by the registered provider if the education agent does not

comply with its obligations under the written agreement including providing for corrective action outlined in Standard 4.4 4.2.5 the registered provider ’s grounds for termination of the registered provider ’s written agreement with the education agent, including providing for termination in the circumstances outlined in Standard 4.5 4.2.6 the circumstances under which information about the education agent may be disclosed by the registered provider and the Commonwealth or state or territory agencies.

4.3 A registered provider must require its education agent to: 4.3.1 declare in writing and take reasonable steps to avoid conflicts of interests with its duties as an education agent of the registered provider 4.3.2 observe appropriate levels of confidentiality and transparency in their dealings with overseas students or intending overseas students 4.3.3 act honestly and in good faith, and in the best interests of the student 4.3.4 have appropriate knowledge and understanding of the international education system in Australia, including the Australian International education and Training Agent Code of Ethics.

4.4 Where the registered provider becomes aware that, or has reason to believe, the education agent or an employee or subcontractor of that education agent has not complied with the education agent’s responsibilities under

standards 4.2 and 4.3, the registered provider must take immediate corrective action.

4.5 Where the registered provider becomes aware, or has reason to believe, that the education agent or an employee or subcontractor of the education agent is engaging in false or misleading recruitment practices, the registered provider must immediately terminate its relationship with the education agent, or require the education agent to terminate its relationship with the employee or subcontractor who engaged in those practices.

4.6 The registered provider must not accept students from an education agent if it knows or reasonably suspects the education agent to be: 4.6.1 providing migration advice, unless that education agent is authorised to do so under the Migration Act 4.6.2 engaged in, or to have previously engaged in, dishonest recruitment practices, including the deliberate attempt to recruit a student where this clearly conflicts with the obligations of registered providers under Standard 7 (Overseas student transfers) 4.6.3 facilitating the enrolment of a student who the education agent believes will not comply with the conditions of his or her visa 4.6.4 using PRISMS to create CoEs for other than bona fide students.

Hillcrest Christian College’s agency agreement has been updated to reflect the new requirements of the 2018 National Code. A copy of this agreement is below.

COMPLIANCE WITH ESOS AND 2018 NATIONAL CODE OF PRACTICE CONT...

PRISMS

MARKETING INFORMATION

Under Standard 4.1, Hillcrest Christian

Under Standard 4.2.3 Hillcrest Christian

College is required to enter and maintain your

College is required to have processes in place

agent details in the Australian Government’s

for monitoring the activities of agents and

Provider Registration and International Student

ensuring the agent is giving students up-to-date

Management System (PRISMS). Please see the

information about Hillcrest Christian College.

following for more details: INTERNATIONAL EDUCATION AGENTS DATA PROJECT In line with the PRISMS news alert on 19/12/2017, agents must complete the following

Hillcrest Christian College provides the following information for recruitment of overseas students: • College Prospectus • College Fee Schedule

fields in PRISMS:

• Enrolment Package

• MARA/Overseas Education Agent ID

• Student Handbook

• Business name (mandatory)

• HILC website:

• Given name 1 • Given name 2 • Family name (mandatory)

www.hillcrest.qld.edu.au/international An updated Fee Schedule will be provided in September each year.

New copies of other materials will be provided

• Date of Birth

when updates are made.

• Email address

It is important that you only use the latest

• Business phone / residential phone / mobile

versions of College marketing materials, either

phone (mandatory to provide one of these) • Address (mandatory when record is created) Please ensure you advise Hillcrest Christian College if any of these contact details change.

in hard copy or electronically.

COMPLIANCE RESOURCES To request extra copies or updated versions of marketing materials, please contact: HILLCREST INTERNATIONAL LEARNING COMMUNITY international@hillcrest.qld.edu.au +61 7 5655 0950 or +61 7 5593 4226

The following resources are available to assist you with understanding the requirements of the Australian Education Services for Overseas Students (ESOS) Regulatory Framework: Australian Government Department of Education and Training: ESOS FRAMEWORK WEBPAGE. This page includes links to:

MONITORING PROCESSES

• THE ESOS LEGISLATIVE FRAMEWORK

In addition to maintaining regular

• NATIONAL CODE 2018 FAC T SHEETS

communications with Hillcrest Christian College

• INTERNATIONAL EDUCATION AGENTS

about the recruitment of students and ongoing

• NATIONAL CODE 2018 IMPLEMENTATION

DATA PROJEC T

support of students enrolled, you are asked to

• INTERNATIONAL STUDENT FAC T SHEET

provide a half-yearly record of all applications

• AUSTRALIAN INTERNATIONAL

lodged and any enquiries followed up.

Please note under Standard 4, Hillcrest Christian

EDUCATION AND TRAINING AGENT CODE OF ETHICS

College is required to take certain actions if

DEPARTMENT OF HOME AFFAIRS

improper conduct by, or on behalf of, an agent

(formerly Department of Immigration and

or an agency staff member is suspected. Details

Border Protection) Studying in Australia

of such actions are outlined in the Agency

webpage: www.homeaffairs.gov.au/Trav/Stud

Agreement.

EDUCATION AGENTS’ TRAINING COURSE (EATC) http://eatc.com/ In addition, if you have any questions about compliance requirements with regard to recruitment or enrolment of students for Hillcrest Christian College, please contact:

HILLCREST INTERNATIONAL LEARNING COMMUNITY international@hillcrest.qld.edu.au +61 7 5655 0950 or +61 7 5593 4226

EDUCATION AGENT AGENCY AGREEMENT

E L P M SA Key Agency Contact

_____________________________________________

Phone Number

_____________________________________________

Email Address

_____________________________________________

Website

_____________________________________________

Postal Address

_____________________________________________

_____________________________________________

Key College Contact Hillcrest International Learning Community Phone Number

+61 7 5655 0950 or +61 7 5593 4226

Email Address

international@hillcrest.qld.edu.au

Website www.hillcrest.qld.edu.au Postal Address

21 Bridgman Drive, Reedy Creek Q 4227, AUSTRALIA

PO Box 2503, Burleigh Waters Q 4220, AUSTRALIA

ACN 010381334 ABN 68 947 459 366 CRICOS 01043C Hillcrest Christian College is an interdenominational ministry of Reedy Creek Baptist Church and is operated by Hillcrest Christian College Ltd

1. BACKGROUND

3.

RESPONSIBILITIES OF THE AGENT

a)

a)

Under this Agreement the Agent must:

b)

c)

The purpose of this document is to formalise the agreement for the Agent to represent Hillcrest Christian College for the purpose of the recruitment of suitable students to study at Hillcrest Christian College.

Under the Education Services for Overseas Students Act 2000 (the ESOS Act) providers of education to overseas students are required to meet certain standards as are any education agents with whom the provider has entered into an agency agreement.

i.

Promote Hillcrest Christian College and its courses in the countries/ regions specified in 1.c.

ii.

Recruit and assist in the recruitment of prospective students to undertake courses at Hillcrest Christian College in accordance with the policies of Hillcrest Christian College

iii. Provide prospective students with any necessary information required under the ESOS Act including information about the courses, facilities and services of Hillcrest Christian College

The countries/regions covered by this agreement are: (Please provide the names of all countries you wish to represent)

E L P M SA d) e)

i.

_________________________________

ii.

_________________________________

iii.

_________________________________

iv.

Assist in completing and submitting application forms to Hillcrest Christian College

v.

Provide the College with up-to-date agency details required under ESOS legislation for publishing on the school website and entering into PRISMS:

The term of this agreement is three (3) years from the date of the agreement.

• Agency name

For the purpose of this agreement, where a student or prospective student is under 18 years of age, the term ‘student’ is understood to include the parent(s)/legal guardians of the student or prospective student.

2.

ENGAGEMENT OF THE AGENT

a)

Hillcrest Christian College engages the Agent to recruit suitable prospective students in the countries specified in 1.C for the term of the agreement.

b)

This is a non-exclusive agreement. Hillcrest Christian College may appoint other agents in the countries/regions specified in 1.c.

c)

This agreement is only for the countries/ regions as listed above. If the Agent wishes to expand its services to other countries/ regions, this can only be done with the consent of Hillcrest Christian College and amending the agency agreement.

• Name of principal agent • Legal entity

• Street address(es)

• Website address (if applicable) • Name(s), email addresses and phone numbers of key agency contact(s)

b)

In performing these services, the Agent must: i.

Promote Hillcrest Christian College with integrity and accuracy and recruit prospective students in an honest and ethical manner

ii.

Observe appropriate levels of confidentiality and transparency in dealings with overseas students or intending overseas students

iii. Act honestly and in good faith, and in the best interests of the student

iv.

Inform prospective students accurately about the requirements of Hillcrest Christian College using only up-to-date material provided or approved by the College

v.

Take reasonable steps to confirm the accuracy of information provided by prospective students in the application

vi.

Ensure that only signed and fully completed applications are submitted to Hillcrest Christian College

vii. Ensure that relevant supporting documentation accompany each application and acceptance of offer documents

i.

Engage in false or misleading advertising or recruitment practices including misleading comparisons with any other education provider or their courses or inaccurate claims regarding any association between Hillcrest Christian College and any other education provider

ii.

Facilitate applications by students who do not meet the visa criteria or make any guarantees about the likelihood of obtaining a student visa

iii. Give false or misleading information relating to course fees payable or acceptance into a course iv.

Deduct any fees from the amount payable by the student to Hillcrest Christian College

v.

Commit Hillcrest Christian College to accept any prospective student into a course

vi.

Use or access PRISMS without the prior written consent of Hillcrest Christian College

E L P M SA viii. Provide any offer documents received from Hillcrest Christian College to the prospective student within 24 hours of receiving the offer documents ix.

c)

Only undertake promotional and marketing activities involving Hillcrest Christian College that have been approved by Hillcrest Christian College

As per the requirements of the ESOS Act, the Agent must not engage in dishonest practices, including: i.

Recruiting or attempting to recruit a student currently studying with another Australian education provider

ii.

Suggesting that a student come to Australia on a student visa for any reason other than for full time study

iii. Facilitate the enrolment of students who the Agent believes will not comply with the conditions of their student visa

d)

iv.

Use PRISMS to create a CoE for other than bona fide students, or

v.

Provide prospective students with immigration advice unless the agent is a separately registered migration agent (Migration Act 1958).

In addition to 3.c the Agent must not:

vii. Recruit or attempt to recruit a prospective student who the agent knows to have engaged the services of another representative of Hillcrest Christian College

viii. Sign or encourage others to sign official documents, such as the application form, on behalf of the prospective student unless the student is under 18 years of age and that person is the prospective students parent(s)/ legal guardian ix.

Submit an application to Hillcrest Christian College on behalf of a student if the Agent is aware the prospective student has applied to other education providers, without also advising Hillcrest Christian College of this circumstance.

x.

e)

f)

Submit an application to Hillcrest Christian College on behalf of a student if the Agent is aware the prospective student has been rejected by an education provider for a similar course, without also advising Hillcrest Christian College of this circumstance.

The Agent must ensure that all staff of the Agent and any subcontractors of the Agent have appropriate knowledge and understanding of the international education system in Australia, including the Australian International Education Agent Code of Ethics (ACE).

6.

i.

All information provided by Hillcrest Christian College other than that which is needed to perform the Services in accordance with this Agreement

ii.

The terms of this Agreement.

AGENT’S FEES

Student Visa Enrolments a)

Unless Hillcrest Christian College agrees otherwise in writing, the cost of advertising and promotional activities undertaken by the Agent will be borne by the Agent.

The College will pay to Education Agents a commission payment of 15% of tuition fees for a student’s first year of enrolment and 10% of tuition fees for the second and each consecutive year that the student is enrolled at the College as a full fee paying 500 visa subclass student. Commission is only paid on monies received.

E L P M SA 4.

RESPONSIBILITIES OF HILLCREST CHRISTIAN COLLEGE

a)

Hillcrest Christian College is responsible at all times for compliance with the ESOS act and National Code 2018.

b)

b)

Hillcrest Christian College must: i.

ii.

Give the Agent sufficient information to enable the Agent to undertake its services, including information regarding the requirements of the ESOS Act

c)

c)

Pay any fees within the agreed timeframe

5. CONFIDENTIALITY a)

The Agent must keep confidential:

Is recruited by the Agent; and

ii.

Is enrolled in a course; and

iv.

Give the agent up-to-date and accurate marketing materials and ensure the agent provides this material to students

Hillcrest Christian College is not required to accept any prospective student referred by the Agent.

i.

iii. Has paid the course fee to Hillcrest Christian College; and

iii. Assess completed applications from prospective students within a reasonable time of receipt iv.

Subject to the provisions of this clause, Hillcrest Christian College must pay the Agent’s fee for each student who:

d)

Has commenced the course.

Subject to the provisions of this clause, the Agent commits to: i.

Continued assistance in Collegeparent communication throughout the duration of the student enrolment at Hillcrest Christian College

ii.

Ensuring Hillcrest Christian College is made aware of any extra fees the agent requires from the parents relating to the continued support of the parents and students during their time at Hillcrest.

For the purpose of this Agreement, the Agent is regarded as having recruited the student under this Agreement if the Agent submits the student’s application for enrolment, and that application also bears the Agent’s name.

e)

An Agent’s fee is not paid where a prospective student applies directly to Hillcrest Christian College.

d)

An Agent’s fee is not paid where a prospective student applies directly to Hillcrest Christian College.

f)

The Agent will receive the commission fee only after the Agent has submitted an invoice for each study period of one semester. Invoices must be emailed, to the Hillcrest International Learning Community: international@hillcrest.qld.edu.au.

e)

g)

Invoices will be paid by Hillcrest Christian College no later than 30 days after student has commenced the study period.

No Agent’s fee is payable unless the Agent has submitted an invoice for the short term enrolment. Invoices must be emailed after the completion of the short term study period, to the Hillcrest International Learning Community: international@ hillcrest.qld.edu.au.

f)

Agent fees will not be paid for invoices presented more than six months after the completion of a study period.

Agent fees will not be paid for invoices presented more than three months after the completion of a study period.

g)

Agents can apply to negotiate a special fee structure, which includes not receiving commission from Hillcrest Christian College.

h)

E L P M SA i)

j)

Agent’s fees will cease if a student’s visa status changes from the 500 visa and they no longer pay international student fees.

ASSIGNMENT AND SUB-CONTRACTING

a)

The Agent must not assign this Agreement or any right under this Agreement without the prior consent of Hillcrest Christian College.

b)

Apart from sub-contractors listed in this Agreement, the Agent must not subcontract to any person the performance of any of its obligations under this Agreement without the prior consent of Hillcrest Christian College.

c)

Despite any sub-contract, the Agent remains liable for performing its obligations under this Agreement.

8.

MONITORING OF AGENT’S ACTIVITIES

a)

The Agent must participate in a range of activities to review the performance of the Agent. These activities may include but are not limited to:

Agent’s fees will cease if the student/parent advises the College, in writing, that the Agent is no longer representing them.

Short Term Tourist Visa Enrolments a)

The College will pay Education Agents a commission payment of 15% of tuition fees for a students's short term enrolment at the College. Commission is only paid on monies received.

b)

Subject to the provisions of this clause, Hillcrest Christian College must pay the Agent’s fee for each student who: i.

Is recruited by the Agent; and

ii.

Is enrolled in a course; and

iii. Has paid the course fee to Hillcrest Christian College; and iv.

c)

7.

Has completed the short study course.

For the purpose of this Agreement, the Agent is regarded as having recruited the student under this Agreement if the Agent submits the student’s application for enrolment and that application also bears the Agent’s name.

i.

A regular review of the Agent’s performance, to be undertaken at least every six months at the discretion of Hillcrest Christian College including a record of inquiries and outcomes as set out in Schedule 2,

ii.

Spot checks to be undertaken by representatives of Hillcrest Christian College both at the Agent’s premises and at promotional events

iii. A yearly survey of parents of students and students recruited by the Agent. b)

The Australian Government Department of Education and Training’s review and publication of PRISMS data on student outcomes associated with international Education Agents in Agent Performance Reports.

For Hillcrest Christian College to access Agent Performance Reports in PRISMS for 8.b, the Agent agrees to his/her personal information being: i.

Recorded in PRISMS. This may include the Agent’s name, business email address, phone number and address;

ii.

Accessed by the Australian Government Department of Education and Training, Department of Home Affairs (formerly Department of Immigration and Border Protection) and other Commonwealth agencies that access PRISMS;

or is engaged in false misleading or unethical advertising or recruitment practices, the Agreement may be terminated under the terms set out below in clause 10. b)

Alternatively, Hillcrest Christian College may decide at its discretion to engage in corrective action with the Agent.

These activities may include but are not limited to: i.

Onshore or online training for the Agent

ii.

Requiring the Agent to complete an online Agent Training Course.

10. TERMINATING THIS AGREEMENT

E L P M SA iii. Used to administer or monitor compliance with the Commonwealth legislation e.g. Education Services for Overseas Students Act 2000, Migration Act 1958; and iv.

Disclosed by the Australian Government Department of Education and Training to other Australian Government entities (including, but not limited to ASQA and TEQSA), education institutions and publicly. The Australian Government Department of Education and Training will share individual agents’ performance publicly as aggregated data (but will not identify agent – provider relationships). Agent-provider relationships will only be identified when data is shared with education providers and other Australian Government entities.

9.

CORRECTIVE ACTION

a)

If at any point during the term of this Agreement, Hillcrest Christian College believes or reasonably suspects that the Agent is negligent, careless or incompetent

a)

Either party may terminate this Agreement at any time by giving the other party 30 days’ notice in writing.

b)

If the Agent breaches any part of this Agreement, Hillcrest Christian College may terminate the Agreement at any time and with immediate effect by giving written notice to the Agent.

c)

If the Agent breaches any part of 3.c, Hillcrest Christian College will immediately terminate the Agreement with immediate effect by giving written notice to the agent except where the breach of 3.c. was on the part of an individual employee or subcontractor of the Agent and the Agent has terminated that relationship.

d)

On termination of this agreement, the Agent must:

e)

i.

Submit all applications and fees from prospective students received up to the termination date; and

ii.

Immediately cease using any advertising, promotional or other material supplied by Hillcrest Christian College and return all materials to Hillcrest Christian College within 30 days.

The termination of this agreement by either party does not affect any accrued rights or remedies of either party.

11. DISPUTE RESOLUTION/MEDIATION a)

In the event of any grievance or disputed, the Agent may access Hillcrest Christian College’s Complaints and Appeals Policy.

b)

If the matter cannot be resolved through use of Hillcrest Christian College’s Complaints and Appeals Policy [see 14.b].

12. ENTIRE AGREEMENT a)

This Agreement and its schedules: i.

Constitutes the full Agreement between the parties as to its subject matter; and

ii.

In relation to the subject matter replaces and supersedes any prior arrangement or agreement between the parties.

E L P M SA 13. VARIATION a)

This Agreement may only be varied in writing, signed by both parties.

14. GOVERNING LAW a)

This Agreement is governed by and construed in accordance with the law in force in the State/Territory of Queensland, Australia.

b)

The parties submit to the non-exclusive jurisdiction of the courts of the State/ Territory of Queensland, Australia.

15. AGENT DECLARATION

I confirm and declare that I, and any staff or subcontractor of the above mentioned agency: i.

Have knowledge and understanding of the international education system in Australia, the Australian International Education Agent Code of Ethics (ACE), and my/our obligations related to recruiting, counselling and enrolling overseas students, as evidenced in information provided in Schedule 1, and

ii.

I/we have no conflicts of interest and will take reasonable steps to avoid conflicts of interest with duties and obligations, including under clause 3, of this Agreement with Hillcrest Christian College.

PROFORMA FOR MONITORING INTERACTIONS 1. RECORD OF ENQUIRY OUTCOMES [HALF YEARLY / ANNUAL RETURN] a) Enquiry + application not lodged Date of Enquiry

Gender & age of student

Year levels

Follow Up

Reason for withdrawal of interest

Year levels

Date of Acceptance

Commission details (requested/paid)

b) Application lodged + accepted Date of Enquiry

Name of Student

c) Application lodged + not accepted Date of Enquiry

Name of Student

Year levels

Reason(s) not accepted

2. RECORD OF CONTACT FOR TRAINING, UPDATING MARKETING MATERIALS & AGENCY AGREEMENT Date

Mode of contact

Purpose

Details/Follow Up

QUEENSLAND OVERVIEW OF STUDY PATHWAYS IN QUEENSLAND QCE

To be eligible for university entry, a student completing Year 12 does not need to be eligible

The Queensland Certificate of Education (QCE)

for a QCE. However, a student must have a

is the Senior Secondary Certificate of Education

Tertiary Entrance Statement (TES) to be eligible

in Queensland. The QCE offers a wide range of

to apply to study at any university or tertiary

learning options in Years 10 – 12.

provider in Australia or overseas.

The QCE is Queensland’s senior school

Please see the following links for further details:

qualification, which is awarded to eligible students usually at the end of Year 12. The QCE

QUEENSLAND CERTIFICATE OF EDUCATION (QCE)

offers flexibility in what is learned, as well as

TERTIARY ENTRANCE STATEMENT

where and when learning occurs. Students have a wide range of learning options; these can include senior school subjects, vocational education and

ASSESSMENT IN QUEENSLAND SCHOOLS

training, workplace and community learning, as

Please see www.qcaa.qld.edu.au/k-12-policies/

well as university subjects undertaken while at

student-assessment/p-12-overview for an

school.

overview of assessment procedures by Year

To be awarded a QCE, students must have at least 20 credits in the required pattern, and fulfil LITERACY AND NUMERACY REQUIREMENTS .

level, in Queensland schools.

SENIOR ASSESSMENT

Please

also see:

Queensland’s system of externally moderated school-based assessment for senior subjects

QUEENSLAND CERTIFICATE OF EDUCATION OVERVIEW

is unique. In Queensland, senior students are

SENIOR EDUCATION PROFILE FOR YEAR 12 STUDENTS

taught and assessed by their schools. They do

All students who finish Year 12 receive a transcript of their learning account in the form of a Senior Statement, which is issued in December.

After finishing Year 12, students who become eligible for the award of a QCE will receive a Statement of Results. A Statement of Results is a cumulative transcript of their learning account.

not undertake any subject-specific public exams - unlike students in other states and territories.

A rigorous Quality Assurance Framework ensures reliable and comparable assessment of student achievement.

CHANGES TO SENIOR ASSESSMENT The Queensland Government will introduce new senior assessment and tertiary entrance systems, starting with students entering Year 11 in 2019.

The new systems will include: • A model that uses school-based assessment and common external assessment • Processes that strengthen the quality and comparability of school-based assessment • A move away from the Overall Position (OP) rank to an Australian Tertiary Admission Rank (ATAR).

For details and updates, please see: www.qcaa.qld.edu.au/senior/new-snrassessment-te

The equivalent OP and FPs are recorded on the visa student’s Tertiary Entrance Statement with the note that “Overall Position and Field Positions obtained are equivalent to those of Australian students”.

For full details of procedures, please see VISA STUDENT PROCEDURES: EQUIVALENT OPS AND FPS

In some cases, overseas students can apply for direct entry to the university of their choice.

Hillcrest Christian College’s Careers Counsellor can give advice in this case.

Information about tertiary entry is also available at: www.qcaa.qld.edu.au/637.html Links to Queensland universities are available at: www.studyqueensland.qld.gov.au/Study/

TERTIARY ENTRY

University

Australian students studying in Queensland

QUEENSLAND SCHOOL CALENDAR

schools are eligible to receive a ranking for tertiary entry. In Queensland, eligible students are ranked by Overall Position (OP) and Field Position (FP). Eligible overseas students are given “equivalent OPs and FPs” for the purposes of tertiary ranking.

To be eligible, students must: • Complete study in 20 semester units of Authority subjects • Complete three of those subjects for four semesters each • Attend all four sessions of the Queensland Core Skills (QCS) Test.

A detailed College calendar is available on Hillcrest Christian College’s website at: www.hillcrest.qld.edu.au/calendar The following is a general guide to the Queensland school year: School year begins at the end of January (usually after Australia Day public holiday, which is held on or near 26 January).

SEMESTER 1, Term 1 - approx. 10 weeks (Easter vacation: approx. 10 days over Easter) SEMESTER 1, Term 2 - approx. 10 weeks (Winter vacation: 2 - 3 weeks late June to mid-July)

The QCS Test does not test particular knowledge of specific Year 12 subjects. It tests a set of

SEMESTER 2, Term 3 - approx. 10 weeks

generic skills identified in the Queensland

(Spring vacation: 2 weeks Sept - Oct)

senior curriculum. The QCS Test contributes

SEMESTER 2, Term 4 - approx. 10 weeks

information for the calculation of Overall

(Summer vacation: December and January)

Positions (OPs) and Field Positions (FPs), which are used to rank students for tertiary entrance. A

For public holidays in Queensland, please see:

student’s individual QCS Test result is not used on

www.qld.gov.au/recreation/travel/holidays/public

its own in the calculation of a Tertiary Entry Rank.

WEBSITES FOR Australian Government Department of Education Information for Overseas Students ESOS STUDENT FAC T SHEET TUITION PROTEC TION SERVICE OVERVIEW FOR INTERNATIONAL STUDENTS OSHC FAC TSHEET

Department of Home Affairs – Studying in Australia www.homeaffairs.gov.au/Trav/Stud Information for students living in Queensland www.studyqueensland.qld.gov.au/Live Austrade Living in Australia Guide www.studyinaustralia.gov.au/global/live-in-australia Queensland Curriculum and Assessment Authority (QCAA) www.qcaa.qld.edu.au Queensland Events & Cultural Activities www.queensland.com/en-AU/Events Queensland Weather Forecasts www.bom.gov.au/qld/ Public Transport in South East Queensland www.translink.com.au/ List of Embassies and Diplomatic Missions in Australia www.protocol.dfat.gov.au/Mission/list.rails Currency Converter www.xe.com/ucc/full/

APPENDIX Please read and understand the following College Refund Policy and College Complaints and Appeals Policy. If you require further explanation of these policies make an appointment with the Director of International Learning Community or email international@hillcrest.qld.edu.au PLEASE NOTE: These policies are continually updated. For the latest versions of these policies and for information regarding other aspects of the International Student Program, please view the College website ww.hillcrest.qld.edu.au/our-college/ international

REFUND POLICY 1.

This policy outlines refunds applicable to course fees paid to the College, including any course fees paid to an Education Agent to be remitted to the College.

2.

Any service fees a student (or parent(s)/ legal guardian if the student is under 18) pays directly to a third party are not within the scope of this refund policy.

3.

The application fee is non-refundable.

4.

Payment of course fees and refunds:

a)

Fees are payable according to the invoice/ statement of fees supplied by the College.

Fees must be paid six months in advance.

b)

An itemised list of College fees is provided in the College’s written Agreement and available on the College website www.hillcrest.qld.edu.au/our-college/ international and is subject to change without prior notice [as per NC Standard 3.3.4]

c)

All fees must be paid in Australian dollars, unless requested otherwise. Refunds will be reimbursed in the same currency as fees

were received. d)

Refunds will be paid to the person who enters into the written Agreement, unless the College receives written advice from the person who enters the written agreement, to pay the refund to someone else.

5.

All notification of withdrawal from a course, or applications for refunds, must be made in writing and submitted to the Director of International Learning Community – international@hillcrest.qld. edu.au

6.

Student default because of visa refusal:

a)

If a student produces evidence of visa refusal (or provides permission for the College to verify visa refusal with the Department of Home Affairs) and fails to start a course on, or withdraws from the course on or before the agreed starting date, the College will refund within four weeks of receiving a written claim from the student (or parent/guardian if the student is under 18 years of age) the total amount of course fees received by the College before the student’s default day minus the lesser of AUD$500.

b)

If a student whose visa has been refused withdraws from the course after it has commenced, the College will retain the amount of tuition fees proportionate to the amount of the course the student has undertaken and will refund of any unused tuition fees* received by the College with respect to the student within the period of four weeks after the day of student default. *Calculation of the refund due in this case is prescribed by a legislative instrument (s.10 of Education Services for Overseas Students (Calculation of Refund) Specification 2014).

7.

Student default

Any amount owing under this section will be paid within four weeks of receiving a written claim from the student (or parent(s)/legal guardian if the student is under 18.) a)

b)

c)

the course, the College will refund 70% of the tuition fees. d)

Non-tuition fees Non-tuition fees will be refunded on a pro rata basis proportional to the amount of time the student was studying in the course, except where a non-refundable payment on behalf of the student has been made.

Refund amount = weekly non-tuition fee × weeks in default period.

In this specification, the number of weeks in default period in relation to a course: i.

during which a registered provider or a student defaulted; and

ii.

for which the provider received payment of non-tuition fees in respect of the student; means the number of weeks calculated as follows: Weeks in default period = [number of days from the default day to the end of the period to which the payment relates] divided by 7

Non-commencement with NO notification of withdrawal If the student does not provide written notice of withdrawal and does not start the course on the agreed starting date, one term’s (or ten weeks) tuition fees will be retained from tuition fees received by the College.

Non commencement with notification of withdrawal i.

ii.

If the College receives written notification of withdrawal by the student (or parent(s)/legal guardian if the student is under 18), four (4) or more weeks prior to commencement of the course, the College will refund the amount of tuition fees received less an administration fee of AUD$500.

If the College receives written notification of withdrawal by the student (or parent(s)/legal guardian if the student is under 18), less than four (4) weeks prior to commencement of

Refunds after commencement of a course i.

New enrolment - If tuition fees for up to one study period have been received in advance where the student (or parent/legal guardian if the student is under 18) notifies the College in writing of withdrawal before completing the relevant study period, no tuition fees will be refunded.

ii.

Continuing enrolment - If tuition fees for more than 1 study period have been received in advance and the College receives written notification of withdrawal by the student (or parent/legal guardian if the student is under 18) the College will refund the amount of unused tuition fees less one term’s fees, provided that at least one term’s (10 weeks) written notice of withdrawal has been received.

NB: Where less than 10 weeks’ notice of withdrawal is received, the College will refund the amount of unused tuition fees less 10 weeks tuition fees in lieu of notice.

e)

Refunds in the event of a provider-initiated cancellation of enrolment i.

No refund of tuition fees will be made where a student’s enrolment is cancelled for any of the following reasons: •

Failure to maintain satisfactory course progress (visa condition 8202). Please refer to the College’s Course Progress and Attendance Policy.

•

Failure to maintain satisfactory attendance (visa condition 8202).

Please refer to the College’s Course Progress and Attendance Policy.

•

Failure to maintain approved welfare and accommodation arrangements (visa condition 8532). Please refer to the

ii.

8.

a)

b)

c)

College’s Accommodation and Welfare Policy

on the TPS, please see: https://tps.gov.au/

•

Any behaviour identified as resulting in enrolment cancellation in accordance with the College’s Behaviour Management Policy/Student Code of Conduct.

*Calculation of the refund due in this case is prescribed by a legislative instrument (s.7 of Education Services for Overseas Students (Calculation of Refund) Specification 2014). www.comlaw.gov.au/ Details/F2014L00907.

•

Failure to pay course fees.

Any refund in the case of cancellation of a student’s enrolment for failure to maintain Hillcrest Christian College’s agreed conditions of enrolment as outlined in the student’s written agreement, including failure to disclose a pre-existing condition requiring a high degree of specialised support or care, will be at the discretion of the College.

Provider Default Any default by the College will be compliant with the current provisions of the ESOS Act 2000 and the ESOS Regulations 2001 (as amended) If, for any reason, the College is unable to offer a course on an agreed starting day for the course, and the student for some reason cannot be placed or refuses placement in an alternative course arranged by the College, a full refund of any unspent pre-paid tuition fees paid to the College will be made within 14 days of the agreed course starting day.

If, for any reason, the College is unable to continue offering a course after the student commences a course, and the student for some reason cannot be placed or refuses placement in an alternative course arranged by the College, a full refund of any unspent pre-paid tuition fees paid to the College will be made within 14 days of the College’s course default day.

In the event that the College is unable to fulfil its obligations of providing an agreeable alternative course for the student, or a refund, the student will receive from the Australian government’s Tuition Protection Service. For information

9.

This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.

10. If the student changes visa status (e.g. becomes a temporary or permanent resident) he/she will continue to pay full overseas student’s fees for the duration of that calendar year.

DEFINITIONS OF WORDS AND PHRASES USED IN THIS POLICY Tuition fees – fees directly related to the provision of the student’s course, including textbook hire and bond, P&F and Capital Levies.

Non-tuition fees – fees not directly related to provision of the student’s course, including camp fees, bus travel, QCAA fees and OSHC Course fees – the sum of: (a) The tuition fees received by the provider in respect of the student; and (b) The non-tuition fees (if any) received by the provider in respect of the student.

Study period is equal to one semester (two terms)

COMPLAINTS AND APPEALS POLICY

A copy of this policy will be provided to the student (or parent(s)/legal guardian if the student is under 18) at a reasonable time prior to a written Agreement being signed and again within seven days of the commencement of student attendance of the enrolled course.

ii.

4.

FORMAL COMPLAINTS HANDLING PROCEDURE

a)

The process of this grievance procedure is confidential and any complaints or appeals are a matter between the parties concerned and those directly involved in the complaints handling process.

b)

The student must notify the College in writing of the nature and details of the complaint or appeal.

c)

Written complaints or appeals are to be lodged with the Director of International Learning Community.

d)

Where the internal complaints and appeals process is being accessed because the student has received notice by the College that the College intends to report him/ her for unsatisfactory course attendance, unsatisfactory course progress or suspension or cancellation of enrolment, the student has 20 working days from the date of receipt of notification in which to lodge a written appeal.

e)

Complaints and appeals processes are available to students at no cost.

f)

If the matter cannot be resolved through mediation, the matter will be referred to the Executive Head of College and Hillcrest Christian College’s internal formal complaints and appeals handling procedure will be followed.

Each complainant has the opportunity to present his/her case to the Executive Head of College or Director of International Learning Community.

g)

The student and/or the College may be accompanied and assisted by a support person at all relevant meetings.

i.

h)

The formal grievance process will commence within 10 working days of the lodgement of the complaint or appeal with the Executive Head of College or Director of International Learning Community and will be finalised within 10 days, or a soon as practicable.

1. PURPOSE a)

The purpose of Hillcrest Christian College’s Complaints and Appeals Policy is to provide a student or parent(s)/legal guardian with the opportunity to access procedures to facilitate the resolution of a dispute or complaint.

b)

The internal complaints and appeals processes are conciliatory and non-legal.

2.

COMPLAINTS AGAINST OTHER STUDENTS

a)

Grievances brought by a student against another student will be dealt with under the College’s Behaviour Policy/Code of Conduct.

3.

INFORMAL COMPLAINTS RESOLUTION

a)

In the first instance, Hillcrest Christian College requests there is an attempt to informally resolve the issue through mediation/informal resolution of the complaint.

b)

Students should contact the Director of International Learning Community in the first instance to attempt mediation/ informal resolution of the complaint.

c)

For personal or social concerns in Primary, contact the Director of International Learning Community or the Deputy Head of JLC; in Secondary contact the Director of International Learning Community or the Deputy Head of SLC – Pastoral.

For academic, subject or procedural concerns in Primary contact the Director of International Learning Community or the Head of Junior Learning Community; in Secondary, contact the Director of International Learning Community or the Head of Senior Learning Community.

i)

j)

k)

l)

For the duration of the internal complaints and appeals process, the student’s enrolment will be maintained, as required under the National Code of Practice for Providers of Education and Training to Overseas Students 2018 and the student must continue to attend classes.

However, if the Executive Head of College deems that the student’s health or wellbeing, or the wellbeing of others is at risk, he/she may decide to suspend or cancel the student’s enrolment before the complaints and appeals process has been accessed or fully completed. In such cases, the student may still lodge a complaint or appeal, even if the student is offshore.

Please phone 1300 362 072 for more information or visit the website: www.ombudsman.gov.au/about/overseasstudent-ombudsman-landing-page b)

If the student wishes to appeal a decision made by Hillcrest Christian College that relates to being reported for a breach of course progress or attendance requirement (under Standard 8), the student must lodge this appeal with the Overseas Student Ombudsman’s office within 10 working days of being notified of the outcome of his/her internal appeal.

c)

If the student wishes to appeal a decision made by Hillcrest Christian College that relates to:

Once the Executive Head of College or Director of International Learning Community has come to a decision regarding the complaint or appeal, the student will be informed in writing of the outcome and the reasons for the outcome, and a copy will be retained on the student’s file.

If the grievance procedure finds in favour of the student, Hillcrest Christian College will immediately implement the decision and any corrective and preventative action required, and advise the student of the outcome.

Where the outcome of a complaint or appeal is not in the student’s favour, the College will advise the student within 10 working days of concluding the internal review of the student’s right to access the external appeals process. However, the College is only obliged to await the outcome of an external appeal if the matter relates to a breach of course progress or attendance requirements. For all other issues, the College may take action (including making changes to the student’s enrolment status in PRISMS) in accordance with the outcome of the internal appeal.

5.

EXTERNAL APPEALS PROCESSES

a)

If the student is dissatisfied with the conduct or result of the internal complaints and appeals procedure, he/she may contact and/or seek redress through the Overseas Students Ombudsman at no cost.

i)

refusal to approve a transfer application (under Standard 7); or

ii)

suspension or cancellation of the student’s enrolment (under Standard 9)

Any choice to lodge an external appeal with the Overseas Student Ombudsman is at the student’s discretion. The College need not await the outcome of any external appeal lodged, before implementing the outcome of the internal appeal.

6.

OTHER LEGAL REDRESS

a)

Nothing in the College’s Complaints and Appeals Policy negates the right of an overseas student to pursue other legal remedies.

7. DEFINITIONS a)

Working day – any day other than a Saturday, Sunday or public holiday during term time

b)

Student – a student enrolled at Hillcrest Christian College or the parent(s)/legal guardian of a student where that student is under 18 years of age

c)

Support person – for example, a friend/ teacher/relative not involved in the grievance.

COMPLAINTS AND

COMPLAINTS

APPEALS

Student has a complaint

NC St 7

NC St 10, 11

NC St 13

Student is appealing

Student is appealing

Student is appealing

College’s decision

College’s intention

College’s intention

not to grant transfer

to report breach of

to suspend or cancel

to another provider.

visa conditions.

their enrolment.

Student accesses informal internal C&AP □ Complaint Proforma generated □ Action and outcome recorded and filed

Issue is resolved internally and informally

No internal informal resolution

STUDENT ADVISED TO ACCESS INTERNAL FORMAL C&AP □ Letter generated and filed □ NC D Standard 8.1 & 8.4 Applies □ C&AP begins within 10 working days of lodgement and finalised as soon as possible. □ Student enrolment must be maintained during C&AP □ If applicable, welfare arrangements must be maintained during C&AP

COLLEGE ADVISES STUDENT TO ACCESS INTERNAL FORMAL C&AP □ Letter generated and steps taken to ensure student received letter. □ Student has 20 working days from day of receipt of letter to access C&AP. □ College undertakes to finalise process as soon as possible. □ Student enrolment must be maintained throughout C&AP □ If applicable, welfare arrangements must be maintained during C&AP (“unless extenuating circumstances relating the welfare of the student apply” under St 13.4)

COLLEGE PROVIDES STUDENT WITH WRITTEN STATEMENT OF OUTCOME AND REASONS WITHIN POLICY TIMEFRAME.

□ Student complaint or appeal is resolved internally and formally □ Any remedial or corrective action undertaken □ All records filed □ Student enrolment continues

Student complain or appeal is not resolved by internal formal C&AP

STUDENT ADVISED TO ACCESS EXTERNAL C&AP VIA OSO WITHIN STATED TIMEFRAME http://www.ombudsman.gov.au/about/overseas-student-ombudsman-landing-page (See detailed information in EXPLANATORY GUIDE FOR NC D for St 7, 8, 10, 11 and 13) □ If a student appeals the College’s decision not to grant transfer (Standard 7), the student must maintain their enrolment at the College (and welfare arrangements if applicable) until the completion of the external appeals process. □ If a student appeals the College’s decision to report under St 10 and 11, the College must maintain the student’s enrolment (and welfare arrangements if applicable) until completion of the external appeals process. □ If a student appeals the College’s decision to suspend or cancel a student’s enrolment because of misbehaviour under St 13, the College does not need to await the outcome of the external appeals process before changing the student’s enrolment status in PRISMS.

External C&AP finds in favour of College. College takes appropriate action and keeps all records of process on file.

External C&AP finds in favour of student.

College immediately implements any decision and/or corrective or preventative action required and advises student of the outcome as per NC Standard 8.5 and keeps all records of process on file.

ENTRY REQUIREMENTS 1.

2.

Hillcrest Christian College will consider applications for enrolment from students wishing to apply for a student visa, subject to compliance with the legislative requirements of the State of Queensland and the Commonwealth of Australia and the conditions of enrolment set by the Hillcrest International Learning Community (HILC), including any requirements to undertake extra tuition to learn English to meet the English language proficiency standard needed to enter mainstream classes.

Applications for enrolment must be made on the International Student Enrolment Form. This must be correctly completed, and must be accompanied by the following documents to support the application.

Please note: Certified translations are required for any documents not in English, with any costs to be met by the applicant:

a.

Certified copies of Academic Reports for the past two years, together with explanation of the reporting standards and what is indicative of a ‘passing grade’ in the reporting system.

b.

A reference from the student’s current or most recent school Principal is also required if student Report Cards do not record student behaviour or commitment to studies;

c.

Appropriate proof of identity and age;

d.

A copy of their current passport with name, photo identification, passport number and expiry date.

e.

Official results from any recently completed English Proficiency Test. Students applying for Years 11 and 12 must provide official results from a recent English Proficiency Test (e.g. IELTS, AEAS).

f.

Any medical reports; specialist reports or Individualised Education Plans (IEP) that are relevant to the application.

g.

A Letter of Offer from another registered provider, if applicable.

h.

Application to the Queensland Curriculum and Assessment Authority (QCAA) for relaxation of completed core requirements, if applicable.

3.

An application for enrolment can only be processed when all the above documents have been received by HILC (international@ hillcrest.qld.edu.au).

4.

Applications from international students are processed according to established policy and procedures, and are dealt with on their merits.

5.

Assessment procedures include an evaluation of reports from previous schools and of English language proficiency. In cases where report cards are not available or are inconclusive for any reason, the College may require relevant testing of the applicant to assess the application.

6.

Assessment procedures require students to undergo a video, or interview in person with the Director of International Learning Community if the applicant is applying for Years 7 - 12. It is a requirement of HILC that during an interview, the student is not allowed any assistance. If students are found to be receiving assistance from another person, written clues or translation devices then their application will be automatically considered unsuccessful.

7.

Onshore applications for Years 11-12, where the student is transferring from another CRICOS registered provider, will only be considered where the transfer, if accepted, allows the student to achieve a successful study outcome at the end of the enrolment.

8.

Enrolment at Hillcrest Christian College is conditional upon the acceptance and adherence to the International Student Code of Conduct found in the Application Form and Student Handbook, and the College guidelines and rules found on the College website and student diary.

9.

As a condition of enrolment, the student/ parent/legal guardian agrees to disclose any essential information relating to additional support or care that the student

might require because of an existing medical condition, including the need for prescribed medication; or disability, including learning disorder, or other need for specialised support. Failure to do this may result in cancellation of enrolment.

As a condition of enrolment, the student is required to meet the following minimum English entry level: Primary (Prep – Year 6) Students are required to have a basic

Minimum academic requirements are as follows: ACADEMIC REQUIREMENTS

understanding of key English phrases in order Prep Year 2

10. Students must provide evidence of satisfactory academic performance, appropriate to the Year level of entry, as requested on the Application for Enrolment, or offered as an alternative point of entry by the College in a Letter of Offer. a)

b)

c)

For Primary Students (Prep – Year 6): Evidence of age-appropriate academic achievement and application to school work

that they can communicate about basic issues of emotional and physical health and safety. For example asking for a drink or to go to the toilet and being able to let the teacher know if they need medical assistance.

Students will be assessed based on the academic results of English in their previous two year's schooling.

Students are

Years

NLLIA

3-6

3-4

Pre-Intermediate required to have Level

level of English

For Years 7 – 9 students: A pass level or “C” grade or better for the majority of core subjects For Years 10 – 12 students: A pass level or “C” grade or better for all core subjects including a B grade or better in English language studies HILC may give special consideration for circumstances that may have adversely affected academic progress, if documentation of such can be provided.

This special consideration will be at the discretion of the Director of International Learning Community.

so that basic communication between the student and their teachers and fellow students can occur.

Secondary (Years 7 – 12) Year

English Proficiency

English Proficiency Level

Level

Level

Procedure

Years 7–9

12. If supplied, Hillcrest Christian College will assess evidence of English language proficiency presented by a student at the time of application, but reserves the right to confirm the student’s English language proficiency through additional interviews and tests.

NLLIA level 3.5 - 4

IELTS 4 / 4.5

Based on academic reports, HILC may allow a student applying for Years 7 – 10 to be informally assessed

ENGLISH PROFICIENCY REQUIREMENTS 11. Applicants are assessed individually based on the contents of their report cards, personal references and a video interview, and may also be required to undertake a language proficiency test set by the College.

an introductory

Year 10

NLLIA level 4.5

through the video or IELTS 5

interview in person, instead of providing formal English Proficiency Test results.

Year 11

NLLIA level 5

IELTS 5.5

Students wishing to gain entry into Year 11 and 12 must provide a formal English Proficiency

Year 12

NLLIA level 5.5

Report that show all IELTS 6

aspects of English to be above the English Proficiency Levels required.

13. Depending on their English language ability, the student may be required to successfully complete an ELICOS course before commencing mainstream studies on the agreed date.

14. If undertaking an intensive English language course before beginning mainstream studies, English language proficiency will be reviewed at the conclusion of the language course to ensure the student’s level of proficiency is sufficient to allow them to commence their mainstream course.

15. Failure to achieve required English proficiency level after the intensive English language course may result in the College withdrawing the offer.

HILLCREST CHRISTIAN COLLEGE A 21 Bridgman Drive, Reedy Creek Qld 4227 P PO Box 2503, Burleigh Waters Qld 4220 T +61 7 5655 0950 or +61 7 5593 4226 E international@hillcrest.qld.edu.au W hillcrest.qld.edu.au

The information contained in this booklet is correct at the time of printing - September 2018.

Hillcrest Christian College is an interdenominational ministry of Reedy Creek Baptist Church and is operated by Hillcrest Christian College Ltd. CRICOS No. 01043 | ACN 010381334 | ABN 68 947 459 366