Welcome + Pack 2,000 CLEANING PRODUCTS
DISTRIBUTION ACROSS 90 COUNTRIES
UK DESIGN &
MANUFACTURING
SUSTAINABILITY FOCUSED OEM
CAPABILITIES
The Art of Clean
Welcome
Hillbrush offers a wide range of high-quality cleaning equipment, ensuring that you have access to a diverse selection of products to meet the needs of your customers. Our extensive product portfolio allows you to cater to various industries and applications, expanding your market reach and potential future customer base. Our supply chain management and streamlined logistics contribute to the smooth and timely delivery of your products. This ensures that you can maintain optimal inventory levels, minimising stockouts and meeting customer demands promptly. We aim to help you to enhance your reputation for reliability and responsiveness, while also maximising sales opportunities.
Contents
03 How to place an order 06 Reporting issues with an order 08 Held orders 08 Returns 11 International freight charges 12 Partner programme
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ORDERING
How to place an order We’re delighted you’re placing an order with us, please take note of the three different ways you can order.
ORDERING
EMAIL PDF
EMAIL EXCEL SPREADSHEET
PHONE CALL
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Email us a PDF Please send an email to: sales@hillbrush.com
ORDERING
with your purchase order attached in a PDF format. Kindly ensure your PO includes all of the below fields:
PURCHASE ORDER
COMPANY NAME STREET ADDRESS CITY REGION POST CODE PHONE NUMBER
COMPANY LOGO COMPANY NAME STREET ADDRESS CITY REGION POST CODE PHONE NUMBER EMAIL ADDRESS
SUPPLIER HILL BRUSH COMPANY LTD NORWOOD PARK MERE WILSTSHIRE BA12 6FE
ACCOUNT NUMBER
PO NUMBER
ORDER DATE
Your Hillbrush account number
Your PO Number
Click or tap Click or tap to enter a date to enter a date
STOCK CODE
PRODUCT CODE
Your product code
Hillbrush product code
DESCRIPTION
Enter quantity
FREIGHT OR COLLECTION?
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QUANTITY
UNIT
EA or 1
DUE DATE
PAGE NUMBER
1/X
UNIT PRICE
TOTAL
Enter price
Enter total
Enter price
Enter total
SUBTOTAL
Enter subtotal
SALES TAX
Enter sales tax
TOTAL DUE
Enter total due
Email us an Excel file Please send an email to: sales@hillbrush.com with your purchase order in an Excel sheet format.
Company name: Delivery address: PO number: Requested delivery date: ITEM ID
Quantity Unit Price Line Total
AD1
2
£2
£4
ADR2
20
£12
£240
B866B
12
£10
£120
ALH7B
12
£10
£120
ALH7R
12
£10
£120
B1760B
12
£10
£120
B1760R
12
£10
£120
ORDERING
Kindly ensure your PO includes all of the below fields:
If there are no issues with your purchase order we will send you a sales order acknowledgement. Please double check for any errors or omissions.
...or simply give us a call +44 (0) 1474 860494 5
ORDERING
If I have an issue with my order - what do I do? At Hillbrush, we strive to provide you with the best possible service by ensuring that your order is delivered exactly as requested, with the correct quantities and within the designated time frame. Nevertheless, there may be instances where you receive an order that is not entirely accurate or as per your specifications. Please take note of the following guidelines to help us address any concerns you may have regarding your order.
ISSUE
Missing Goods
Damaged Goods
Email: sales@hillbrush.com with this information
What we need from you
What we will do
• Order reference number • Product code • Quantity missing
• Ensure all items have been delivered • Send missing quantities or collect excess stock • Raise a credit
• Order reference number • Product code • Quantity damaged • Photo of damaged goods
• Send replacements, if required • Raise a credit
N.B. Please be aware that in order for replacements to be dispatched or for a credit to be issued, the complaints must first be verified and upheld.
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Why might your order be on hold? It’s possible that your order might be placed on hold if there are any discrepancies found in your purchase order.
• Price discrepancy • Incorrect or missing carriage • Overdue invoice • Proforma invoice to be paid
ISS UE
What we do
What you need to do
Pricing
We will send you an email with the details of the price discrepancy, comparing our price with your price.
We require you to send a revised PO with the correct pricing.
We will send an email outlining the issue of the carriage.
We require you to send a revised PO with the amended carriage.
Overdue Invoice
We will inform you by email that you have an outstanding invoice and provide the information required to contact finance.
You will need to proceed with payment before the order can be released.
Proforma
We will send the proforma invoice by email and the different options available for payment.
You will need to proceed with payment before the order can be released.
When sending the order acknowledgement, we will advise you of any pack sizes. However, your order will not be held.
Simply take note and check.
When sending the order acknowledgement, we will advise you of any out of stock items, their return dates and any alternatives we have available.
Simply take note. Let us know if you would like any of the proposed alternatives. Otherwise, when the stock is available we will send it.
Incorrect or missing delivery charge
Incorrect Pack size
(Order will not be held)
Out of stock (Order will not be held)
ORDERING
Please take note of the potential reasons for orders being put on hold:
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What if I need to return an item?
RETURNS
If you would like to return an item, please note the following terms and conditions;
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The stock needs to be returned within a 12 month period The product has to be in its original pack size The product has to be in the original packaging and be in a re-saleable condition
RESTOCKING FEE
A 40% restocking fee will be applied, and you will be responsible for arranging and covering the cost of shipping the goods.
If you’re not clear on anything
...simply give us a call +44 (0) 1474 860494 8
ORDERING RETURNS
RETURNS
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FREIGHT CHARGES
International freight charges Please refer to the information below to determine which one applies to you.
Hillbrush offers the service of obtaining and providing shipment quotes for your order.
Collection
FREIGHT CHARGES
Delivery
You have the option to collect and arrange your own transportation for your order. We will provide an invoice and delivery note for you to be able to arrange and book this on your side.
Procedure/Quotes Please note that the procedure and quotes will vary depending on the size of the order, customer preference and delivery destination.
If you’re not clear about any of the above
...simply give us a call or email +44 (0) 1474 860494 sales@hillbrush.com
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Joining our partner programme PARTNER PROGRAMME
By becoming a part of our partner program, you will gain access to a comprehensive suite of benefits. These include access to our extensive product portfolio and tailored marketing and product support.
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BRONZE
SILVER
GOLD
PLATINUM
Access to our image library
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Early access to promotions
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Printed product catalogue
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Complimentary site visits
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Product discounts based on annual spend
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Assistance with trade shows
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Product training
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Inclusion in our supplier network map
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Co-branded promotional materials
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Co-branded Hillbrush booklet
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Co-branded campaigns
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Incentives and rebates based on growth
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Dedicated account manager for support
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Enhanced support for trade shows
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Quarterly support meetings
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PARTNER ORDERING PROGRAMME
PARTNER
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Member Hillbrush, 1 Norwood Park, Castle Street, Mere, Wiltshire, BA12 6FE sales@hillbrush.com +44 (0) 17 4786 0494 hillbrush.com OPENING HOURS Monday - Thursday 8:30am - 4pm Friday 8:30am - 3pm