HIGHVERN: Leading the Way in Wealth Management
What would you say is the secret behind your winning formula?
Our success comes down to a client-first approach. We prioritize exceptional service delivery, foster trust-based relationships, and continuously innovate. Leveraging cutting-edge technology like Agile methodology and custom Kanban boards has been instrumental in enhancing transparency, efficiency, and accuracy for our clients.
We also emphasize a director-led team model, where specialists provide tailored solutions across jurisdictions. This personalized approach, combined with real-time financial transparency and bespoke reporting tools, sets us apart as trusted partners to our clients.
How has expanding into new jurisdictions like Guernsey and Ireland impacted your business strategy?
Our expansion into Guernsey and Ireland has been a game-changer. These greenfield setups allow us to tap into diverse markets while reinforcing our reputation as a forward-thinking leader. We’re committed to maintaining the same high-quality service in these regions as we’ve delivered elsewhere. This balance of organic growth and strategic expansion has helped solidify our position in the industry.
How do you maintain such a strong workplace culture?
Our 97% staff retention rate speaks volumes about the culture we’ve cultivated. We invest heavily in our people, ensuring they feel valued and empowered to grow. Continuous upskilling opportunities are a cornerstone of our approach, enabling staff to meet evolving client and investor needs.
The 40% increase in headcount in 2023 reflects our dedication to building capacity without compromising service quality. Innovation also plays a major role – tools like Kanban boards and daily Scrum meetings enhance collaboration, ensuring teams are supported and never overburdened.
What
drives the consistent excellence in service quality?
It’s a combination of factors. First, our technology-driven solutions ensure efficiency and precision. Second, our team’s expertise and dedication create a seamless client experience. Finally, our independence as an owner-managed business allows us to remain nimble, responsive, and fully focused on client needs.
The wealth management sector is evolving rapidly. How are you adapting to stay competitive?
Staying ahead requires a commitment to innovation and growth. We’re integrating greater automation and AI into our processes to streamline operations further. Expanding into new jurisdictions, like Ireland and Guernsey, supports diverse client needs while keeping us at the forefront of the industry.
Our independence allows us to respond quickly to market trends and client feedback, ensuring our services remain relevant and aligned with industry shifts.
What role do you see the firm playing in the future of the wealth management industry?
As the sector consolidates through mergers and acquisitions, mid-sized independent providers like HIGHVERN have an opportunity to stand out by offering superior service quality. Transparency, technology, and innovation will continue to drive the industry forward, and we’re well-positioned to lead in these areas.
Additionally, financial hubs like Jersey, Guernsey, and Ireland are expected to grow in importance, and we’re proud to contribute to their development as key players in the global market.
What’s next for HIGHVERN?
The focus is on sustainable growth. By continuing to innovate, expanding our market reach, and maintaining our client-first ethos, we’re confident in our ability to redefine fund administration and wealth management for years to come.
