CARE INSTRUCTIONS
Proper care of your bathroom products will keep them looking beautiful and functioning well for years.
This guide offers simple care instructions and essential information to help you maintain your products and ensure your warranty remains valid.
Cleaning:
Clean all surfaces with mild soap, warm water, and a soft cloth. Avoid using harsh detergents, abrasive cleaners, or steel wool, as they may damage surfaces and void your warranty.
Spill Management:
Wipe up spills immediately, especially on wood, stone, and concrete surfaces, to prevent staining and damage. Be cautious of water running off the vanity top and always seal the area between the top and vanity to prevent water ingress.
Protect products from direct sunlight and avoid placing hot objects directly on surfaces, especially stone, concrete, and artificial stone, to prevent discolouration and thermal damage.
Staining Prevention:
Use mats or trays to protect surfaces from stains and scratches, particularly under items like hair dye, toothpaste, hand soaps, and plants, which may cause chemical leaching.
Tannin Leaching:
Some woods may release tannins when exposed to moisture, leading to discolouration. Regular cleaning and prompt drying can minimise this effect.
Position vanities away from high-moisture areas like showers or baths to reduce the risk of moisture damage. We recommend keeping a minimum distance of 600mm between water sources and wood products to maintain warranty coverage.
Natural materials like wood and concrete, even with a poly coating, are susceptible to damage. Regular maintenance is required, and raw timber products must be sealed to protect against moisture and wear.
Natural Stone:
Always seal natural stone with a proper sealer to reduce the risk of stains and prolong its lifespan.
Note:
Care products supplied by Highgrove Bathrooms must be used according to their specific instructions to maintain product performance and warranty coverage.
Clean natural stone with a mild pH-neutral soap, rinse thoroughly with clean water, and dry with a soft cloth. Avoid abrasive or acidic cleaners, as they may damage the stone surface.
Natural stone is porous and can stain easily. Avoid placing items such as cosmetics, soaps, toothpaste, hair dye, oils, and potted plants directly on the surface, as they may leach chemicals or moisture that can cause permanent staining. Use trays, coasters, or protective mats to safeguard the stone and maintain its appearance. Stains caused by improper use or lack of surface protection are not covered under warranty.
Stone is a heavy and fragile material. Always lift with two people, and never carry or move it in a flat, unsupported position, as this can cause it to snap or crack.
Keep surfaces dry where possible, and never place hot objects directly onto stone. Use heat-resistant mats to prevent thermal shock, discolouration, or cracking.
All natural stone surfaces must be sealed using a high-quality stone sealer prior to use and resealed as needed, depending on the level of use and exposure. Proper sealing protects against moisture ingress, staining, and surface deterioration. Failure to apply and maintain a proper seal may void warranty coverage.
Olympia Travertine Vanity Tops — Care, Preparation & Warranty Disclaimer
Olympia Travertine is a premium natural stone, prized for its timeless beauty, rich texture, and organic surface character. Each top is unique, with naturally occurring pits and craters that enhance its luxurious, authentic appearance.
* Note: As a raw and unsealed stone surface, Olympia is not waterproof as sold. To ensure long-term performance in wet areas such as bathrooms, proper cleaning, filling, and sealing are essential prior to installation. Required Preparation Before Installation
Before applying any filler or sealer, the stone surface must be thoroughly cleaned to ensure proper bonding and long-term performance.
• Use a pH-neutral, stone-safe cleaner to remove any dust, handling residue, or environmental contaminants.
• While the stone is supplied clean, it is porous and may have absorbed particles during transport or storage.
• Allow the surface to dry completely (24–48 hours in a well-ventilated area) before proceeding.
Travertine’s natural surface may include pits or voids. These can be filled to enhance water resistance and surface strength:
• Use a stone-safe epoxy or polyesterbased filler, matched to the travertine’s colour.
• Apply carefully and allow to cure fully. Light sanding may be used to achieve a smooth finish.
Sealing is essential to prevent moisture absorption, staining, and surface damage:
• Apply a high-quality, penetrating stone sealer suitable for natural stone in wet areas.
• Follow the manufacturer’s instructions for coats, application method, and drying time.
• Reseal periodically based on use and wear.
• General-purpose or wipe-on sealers, including nano coatings, are not suitable.
• Clean regularly using a pH-neutral, stone-safe cleaner.
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• Avoid abrasive tools and harsh chemicals such as bleach, acidic cleaners, or vinegar.
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• Inspect the surface periodically and reseal as required to maintain protection and appearance.
Olympia Travertine vanity tops are sold untreated. It is the responsibility of the purchaser or installer to complete proper surface preparation before use.
Staining, mould growth, and moisturerelated damage caused by improper or incomplete treatment are not covered under warranty.
For the best result, consult a licensed stone care professional prior to installation to ensure the surface is correctly treated and protected.
Cleaning:
Clean with pH-neutral soap and water. Avoid moisture exposure, especially on seams.
Heat & Moisture:
Veneers and timber are sensitive to heat and moisture; they are water resistant, not waterproof. Damage from water may not be covered under warranty.
Sunlight & Tannin Leaching:
Protect from direct sunlight and clean regularly to minimise tannin leaching, which can cause discolouration if water is left on the surface.
Stains:
Prevent stains and moisture damage by using trays under items like hair dye and other products, and by keeping surfaces dry.
Sealers:
Natural products are not impervious to damage even with a poly coating. We suggest regularly maintaing and if the product is sold as raw timber you must seal the it.
Seal After Modifications:
If any modifications, such as cutting or drilling, are made to the vanity, promptly seal the modified areas to preserve the warranty.
Water Damages:
The product is only water resistant, not waterproof. Water damage may be declined in the case of a warranty.
Chemicals:
Chemicals may potentially damage the clear coat and sealers. Avoid using harsh chemicals; only use soapy water and a microfiber cloth to clean the surface and dry it immediately.
Cleaning:
Use pH-neutral soap and water; avoid harsh chemicals. Do not allow water to sit on seams to prevent warping.
Heat Protection:
Keep hot items away from laminate surfaces to avoid warping or discolouration, as these are not covered under warranty.
Water Damages:
Laminate product are only water-resistant, not waterproof. Water damage may be declined in the case of a warranty.
Cleaning:
Use gentle soap, water, and a soft cloth. Always dry the surface. Avoid abrasive cleaners, which can scratch and damage the surface.
Temperature Sensitivity:
Avoid sudden temperature changes that could cause cracking, as this is not covered under warranty.
Damages:
Prevent impacts to avoid chipping, cracking, or breakage.
Stains:
Avoid using hair dyes or other colouring agents, as these can stain ceramic surfaces if not immediately cleaned away.
For basins with an overflow feature, regularly check to prevent blockages and ensure efficient drainage.
Clean with mild soap, rinse, and dry to prevent water marks. Avoid abrasive cleaners.
Use a refinishing pad for minor scratches but if there is a clear coat sealer on the product, this may damage the surface so
discuss with your HB team in store. Follow with a damp cloth wipe-down.
Stains:
Kee p coloured solutions, acids, and alkaline products away from surfaces to prevent permanent stains, which are not covered by the warranty.
Use mild soapy water and avoid abrasive materials that could scratch the surface and compromise the sealer. Always dry the surface as concrete will stain over time.
Sealing:
All concrete must be either pre-sealed or sealed upon install. We suggest using a water based sealant or nano coat product to help maintain unless pre-sealed.
Heat & Sunlight:
Minimise direct sunlight and avoid placing hot objects directly on concrete surfaces to prevent damage.
For significant cracks or chips, consult a professional for repairs. Follow up with a full reapplication of the sealer to protect the entire surface.
Do not use alcohol-based or high pH cleaners, including many antibacterial bathroom cleaners, as these can cause long-term damage to the concrete surface.
Cleaning:
Clean with mild soap and water, then dry to avoid water spots. Avoid abrasive cleaners, which can damage the finish and void the warranty. For specific finishes like matte, black, or brass, handle with extra care.
Limescale Removal - Shower Heads:
If a shower head is clogged, regularly clean with soapy water. For stubborn limescale in a shower head, soak the shower head in a 50/50 mix of white vinegar and water for no more than a few hours and clean with water.
Chemicals:
Never use chemicals or aggressive cleaners or bleach.
Maintenance Check:
Flexible connections must be checked annually for wear and tear.
Care & Maintenance Disclaimer – Flexi Hoses
Select products in our range, including but not limited to tapware and toilets, are supplied with flexi hoses.
To ensure optimal performance and safety:
• Conduct inspections every 6 months for bulging, kinking, fraying, discolouration, or moisture around fittings.
• Avoid storing harsh chemicals or cleaners under sinks or vanities, as fumes or spills may accelerate hose degradation.
• All installations and replacements must be carried out by a licensed plumber.
Warranty does not cover damage resulting from chemical exposure, improper maintenance, or incorrect installation.
While made of stainless steel, any product may experience wear and tear over time due to exposure to outdoor elements like rain and sun, especially in Australia’s harsh climate.
Sunlight & Heat:
Protect your products from direct sunlight, as this might overheat steel units and cause burns or product malfunction, and staining.
Cleaning:
Clean with mild soap and water.
Chemicals:
Bleach or chlorides should be avoided. If you need to remove stubborn stains follow the instruction of a reputable stainless steel cleaning product, ensuring the product is suitable for the finish e.g. polished or brushed surfaces.
Cleaning:
Clean with mild soap and water. Avoid harsh chemicals and abrasives, which can cause damage to Acrylics not covered under warranty.
Chemicals:
Do not use alcohol-based or high pH cleaners, including many antibacterial bathroom cleaners, as these can cause long-term damage to the acrylic surface.
Scratch Repair:
Use an acrylic repair kit for minor scratches. Consult a professional for significant damage.
Damages:
Avoid dyes, inks, acids, and alkaline products – no bath bombs!
Cleaning Procedure:
Use warm soapy water and a soft, damp cloth to clean the toilet’s surface. After cleaning, dry with a clean cloth to prevent watermarks.
Seat and Cover Removal:
For thorough cleaning, you may detach the toilet seat and cover beforehand if the product allows.
Chemicals:
Never apply or flush solvents, scourers, abrasives, alkaline cleaners, bleach, acids, strong detergents, aggressive chemical cleaners, or solvent-type solutions on the toilet or control panel (if applicable).
Warning on Cistern Cleaners:
Avoid cistern cleaners that contain chlorine (calcium hypochlorite) as they can damage the fittings inside the cistern tank, leading to potential leaks. Never use the blue or coloured toilet cleaners. This may void your warranty.
Rainwater:
The product may fail with rainwater, ensure proper filters are used before water enters the cistern.
Careful Handling:
Gently open and close the toilet seat and cover to prevent injury or damage.
Safety Warning:
Do not stand on the toilet rim, seat, or cover to avoid personal injury and product damage.
Impacts & Damages:
Avoid dropping hard objects on the toilet, seat, or cover, as this can cause cracks and leaks. If the toilet or seat is damaged or cracked, stop using it immediately to avoid injury or property damage. Replace the unit, ensuring the new seat fits by measuring the distance between the fixing holes.
Regular Checks:
Periodically check the toilet seat fittings for security and tightness.
Cleaning Procedure:
Use warm soapy water and a soft, damp cloth to clean the surface. After cleaning, dry with a clean cloth to prevent watermarks.
Tea Stain Resistance:
Note that while stainless steel is resistant, it can scratch. If tea stains develop, use products such as Bar Keepers Friend to remove the spots. Warranty may not cover scratches unless they occur before installation.
Water Spot Prevention:
Dry surfaces after cleaning to prevent water spots.
Chemicals:
Avoid using or applying harsh chemicals such as solvents, scouring agents, abrasives, alkaline cleaners, bleach, acidic cleaners, oxidizing agents, strong detergents, aggressive chemical cleaners, or solventbased products. These can damage surfaces and void your warranty.
Avoid Oversaturation:
When dealing with toothpaste splatters or other marks, lightly mist the cleaning solution onto the mirror instead of soaking it. This prevents excessive moisture, which can exacerbate edge creep.
Chemicals:
Acidic, alkaline, or abrasive cleaning agents, including certain commercial mirror cleaners with ammonia or vinegar, should be avoided. These substances can damage the mirror’s surface and accelerate edge degradation.
Mirror Edges:
Exercise caution to prevent any liquid from coming into contact with the mirror edges. Moisture penetration along the edges is a primary cause of edge creep.
Neutral Silicone:
Must be used if installing: Acidic silicones will damage mirrors, ensure you use a proper mirror silicone for any installation.
Nano Coat:
We suggest protecting your glass with a Nano Coat finish. Glass, under a microscope has pores, these fill up with limescale etc. Nano coat products help keep these clean. Ask your team in-store for a product that suits our glass showers.
Clean:
Regularly clean with a mild soap, thoroughly rinse with clean water, and gently dry with a soft cloth to avoid water spots.
Scrubbing:
Steer clear of abrasive cleaning tools (e.g. steel wool, scouring pads) and harsh detergents to prevent scratches or damage to the glass.
Fixture Maintenance:
Contact your glazier for the tightening or adjustment of shower fixtures as part of ongoing maintenance.
Ensure your shower glass is installed by a qualified tradesperson. Improper installation may result in breakages, which will void the product warranty.
Important:
While our glass meets Australian standards and is toughened for safety, any glass can cause injury if misused or damaged. Never attempt to install a shower yourself or handle glass without proper protective gear, including eye protection, masks and gloves. Only qualified tradespeople, such as glaziers, should install the glass. Failure to do so will void your warranty.
Over time, materials will show signs of wear and tear. Warranties do not cover normal aging, including scratches, stains, or fading.
Maintenance:
If a product shows signs of prolonged neglect or has developed an issue that has worsened beyond repair, the warranty may be voided due to the inability to fix the product. To avoid this, promptly contact the supplier if you notice any problems or signs of wear.
Ensure that rubber spacers and silicone seals are used between the glass and any screws, clamps, or tiles. Shower glass can rupture even months later if installed incorrectly. No hard surface should ever come into direct contact with the edges of the glass, as this is a weak point. If you notice any cracks, damage to the edges, or defects such as scratches, do not proceed with the installation. Return the glass for an exchange instead.
Following the care instructions in this guide will help prevent damage and extend the life of your products.
Ensure your electrical products (LED Mirrors and Heated Towel Rails etc) are installed by a
licensed tradesperson. Improper installation may result in breakages, which will void product warranty.
Our solid brass is an alloy of 61% copper and 36% zinc and other elements, including phosphorus, aluminium, magnesium, and lead.
The Australian standard for lead levels cannot exceed 0.25% (lead free). The lead content within our solid brass products is significantly under the required limit.
304 grade stainless steel is more durable than brass, making it a premium offering that is well-suited for commercial and indoor use. 304 stainless steel contains a high amount of nickel and chromium content. Other major alloying elements include manganese, silicon, carbon, and iron.
316 grade stainless steel is applied to our outdoor product range. This grade is commonly used for marine applications due to its higher resistance to acids, and chlorides, including salt. 316 has a similar composition to 304, with the notable addition of molybdenum, giving it superior resistance to corrosion and making it suitable for use in chloride environments.
Our solid surface is an engineered material composed of aluminium trihydrate (ATH), acrylic, epoxy or polyester resins and pigments. This combination is remarkably strong and durable, giving a natural stonelike feel. Solid surface is mainly applied in the construction of our basins and baths.
Acrylic is a material we use across our range of baths. They are vacuum moulded products made of acrylic resin and reinforced with fibreglass. Additionally, our acrylic baths feature double walls to increase thermal insulation.
Sintered stone is a composite material made from a blend of natural raw materials that are subjected to extreme heat and pressure. This process creates a solid, dense, and non-porous surface that is highly resistant to stains, scratches, and heat. Key Benefits of Sintered Stone: Natural and Sustainable: Composed entirely of natural materials, sintered stone is a sustainable choice for construction and design. Non-Toxic: Unlike some other materials, sintered stone does not contain toxic
resins, making it safe for both indoor and outdoor use. Recyclable: The material can be easily recycled by crushing it, reducing its environmental impact. Antimicrobial: Treated with antimicrobial agents, sintered stone helps to inhibit the growth of bacteria, making it a hygienic choice for surfaces like countertops and floors. Versatile: Its durability, resistance to stains and scratches, and versatility make sintered stone suitable for a wide range of applications.
Being a natural material created by limestone rock and calcium carbonate that has been heated to extreme temperatures, causing it to fuse together with other types of rock to form flowing patterns. This process gives marble good durability, insulation properties and resistance to heat. Its individual natural beauty gives a luxurious feel to any bathroom.
Pre-Installation Inspection:
Thoroughly inspect your product for any damage before installation. Installation could conceal issues that may otherwise be covered under the warranty.
Professional Installation:
Ensure all products are installed by a registered tradesperson to maintain warranty and ensure safety.
Never screw directly into the back of your wall-hung vanity unless using the hanging brackets or as specified in the instructions. Wall Hung Vanities will fall off a wall if instructions are not followed.
Always ensure studs and noggings are properly placed behind the brackets in the wall, as improper installation could lead to the unit detaching or voiding the warranty.
Your bathroom products are built to last, but they need a little help from you. By following the Australian Standards and Regulations when installing products along with these care instructions, you’re ensuring your products stay in top condition, and you’re keeping your warranty intact.
For any warranty claims, please ensure all care instructions have been followed and get in touch as soon as possible, as many items can be repaired. Contact our customer service team if you have any questions or concerns.
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