SW - New Member Onboarding Booklet 2026 by HGMarketing

WELCOME TO STILLWATER GOLF & COUNTRY CLUB

Welcome to Stillwater Golf & Country Club, and congratulations on your new home!

On behalf of our entire Stillwater Team, I would like to extend a warm welcome to our community. We are thrilled that you have chosen to make Stillwater your home and look forward to providing an exceptional lifestyle for you, your family, and your Guests for years to come.

My name is Mike Monahan, and I have the privilege of serving as General Manager of Stillwater Golf & Country Club. Together with our team, we are committed to creating an environment where Neighbors become friends, memories are made, and every Resident feels connected to the community.

Stillwater offers a unique lifestyle centered around recreation, wellness, and social engagement. Whether you're enjoying our 18-hole bundled golf course designed by renowned architect Bobby Weed, practicing on our Toptracer-equipped driving range, relaxing at the resort-style pool, staying active in our fitness center, playing tennis or pickleball, or participating in one of our many social events throughout the year, there are countless opportunities to make the most of everything our community has to offer.

This onboarding booklet is designed to help you get acquainted with both the community and the club. Inside, you'll find important information about your homeowner resources, Member benefits, amenities, key contacts, and the many ways to get involved.

Please don't hesitate to reach out if you have any concerns or suggestions. As our community continues to grow, your feedback plays an important role in helping us provide the best possible experience for all Residents. Feel free to call (904) 837-8153 ext. 4 with any additional questions you may have.

Welcome to the Stillwater family. We are honored to have you as part of our community, and we look forward to meeting you soon.

Warm Regards,

Michael Monahan, PGA, CAM General Manager

MISSION STATEMENT

Stillwater's mission statement is "To provide great lifestyle, genuine hospitality, and well-run facilities that invite Members to participate, connect, and contribute to their community." Our vision statement is " To create the ultimate community experience – where Members feel involved and proud to call it home."

To accomplish this mission, we will:

• Provide our Members with the highest standards of excellence and service in all areas of the country club operation.

• Provide and maintain a golf facility that is recognized as one of the best in the state of Florida.

• Develop, encourage and support our Management Team and Team Members.

• Operate the club as a business in a fiscally responsible manner.

UNDERSTANDING YOUR MONTHLY PAYMENTS

Homeowners have two separate monthly financial obligations that are paid through different systems.

HOA Assessment:

• HOA assessments are due on the 1st of each month.

• Assessment amounts are determined annually through the Association budget process and may change from year to year.

• Annual budgets and financial information can be found on the community website.

• Statements and billing are managed by Hampton Golf.

• Payment Portal: Western Alliance Bank Online Payment System.

Questions regarding HOA assessments should be directed to Shayna Talbert at stalbert@stillwatergcc.com.

Club Statement:

• Club statements include incidental charges incurred throughout the month, including food and beverage purchases, golf shop purchases, Guest fees, event registrations, and other club-related charges.

• Statements are emailed on the first business day of each month.

• Statements reflect charges from the previous month.

• Payment is due by the end of the month.

• Payment options include online payment through stillwatercommunityhoa.com, payment in person at the Golf Shop, or an automatic payment authorization form (ACH or credit card).

Questions regarding club statements should be directed to Mike Monahan at mmonahan@hampton.golf.

ARCHITECTURAL REVIEW & COMMUNITY STANDARDS

The Architectural Review Committee (ACC) is in place to ensure all Residents uphold the Community standards and preserve the appearance, consistency, and property values of the Community. Many exterior modifications require approval before work begins. Please refer to Community Design Guidelines for information on architectural improvements and regulations.

` ACC meetings are held virtually on the fourth Monday of each month at 1:30PM. Applications and supporting documents must be submitted by 5PM on the Friday preceding the meeting. ACC applications, design guidelines, and governing documents can all be found on stillwatercommunityhoa.com.

COMMON PROJECTS THAT REQUIRE APPROVAL

Driveway Extensions | Exterior Paint Changes | Fences

Generators | Lawn décor | Outdoor Lighting | Landscape Modifications

Patios and Walkways | Pools and Spas | Screen Enclosures

Trash Enclosures | Water Heaters and Exterior Equipment

Residents who are are unsure whether approval is required are encouraged to contact the Association Office before beginning a project.

ALL APPLICATIONS SHALL INCLUDE THE FOLLOWING:

1. Owner Information: Name of Owner(s) and Owner(s) contact information

2. Lot Information: Lot number, phase number, and address

3. Modification Activity Information: Appropriate information for the particular type of Modification Activity

4. Contractor Information: Name, address, and contact information of contractor doing the proposed work.

NEED ASSISTANCE?

Residents with questions about their project or the application process should contact Shayna Talbert, CAM, Community Manager, at stalbert@stillwatergcc.com

GETTING INVOLVED IN YOUR COMMUNITY

Stillwater has multiple advisory committees. These committees provide feedback and recommendations regarding Club and Association operations and serve as a communication link between Residents, Management, and the Board of Directors. We encourage Resident participation; committee charters, meeting schedules, committee Members, and contact information can be found on stillwatercommunityhoa.com

Current Advisory and Committee Chairs:

• Golf Advisory Committee Chair - Brian Harman | brianharman71@gmail.com

• Food & Beverage Advisory Committee Chair - Ryck Archambault | ryckarch@gmail.com

• Lifestyle Advisory Committee Chair - Randy McDermott | ramcane@outlook.com

• Pickleball & Tennis Advisory Committee Chairs - Vicki Cotto | vtach521@aol.com and Leon Gottheim | lgottheim@comcast.net

• Golf Grounds & Surrounds Advisory Committee Chair - Jeff Dickerson | jdicker@bellsouth.net

For questions, please contact the following Team Members:

• HOA & ACC Questions - Shayna Talbert | stalbert@stillwatergcc.com

• Club Billing Questions - Mike Monahan | mmonahan@hampton.golf

• Golf Questions - Steven Fitzgerald | sfitzgerald@stillwatergcc.com | golfshop@stillwatergcc.com

• Lifestyle Questions - Alyssa Jane | ajane@stillwatergcc.com

• Food & Beverage Questions - Scott Kanerva | skanerva@stillwatergcc.com

CLUB APP

ClubHouse Online. Further information on the following pages.

WEBSITE

The Community and Club documents, including meeting minutes for the various committees and the HOA Board, and the Member roster are available to view on the club website. Further information on the following pages.

SOCIAL MEDIA

Follow Stillwater Golf & Country Club on Facebook and Instagram to stay connected with day-to-day features, specials and events.

E-NEWSLETTER

Stillwater Golf & Country Club will automatically sign you up for the Newsletter which is delivered to your email, keeping you informed of upcoming events and happenings around the club. If you are not receiving this, please call our office – it is an important way of staying current with what is going on at the club.

COMMUNITY & CLUB LEADERSHIP

MANAGEMENT TEAM

Mike Monahan, General Manager mmonahan@hampton.golf

Steven Fitzgerald, Head Golf Professional sfitzgerald@stillwatergcc.com

Scott Kanerva, Food & Beverage Director skanerva@stillwatergcc.com

Shayna Talbert, Community Manager stalbert@stillwatergcc.com

Cody Slaughter, Superintendent cslaughter@stillwatergcc.com

Alyssa Jane, Lifestyles & Events Manager ajane@stillwatergcc.com

Bud Weismore, Executive Sous Chef rweismore@stillwatergcc.com

Antoinette Santoriello, Food & Beverage Manager asantoriello@stillwatergcc.com

Tom Bammann, Outside Operations Manager tbammann@stillwatergcc.com

Hadia Hashimi, Administrative Assistant hhashimi@stillwatergcc.com

Aziz Benraadiya, Account Manager abenraadiya@yellowstonelandscape.com

BOARD OF DIRECTORS

Zenzi Rogers, President Zenzi.Rogers@Lennar.com

Chris Mayo, Vice President Chris.Mayo@Lennar.com

Randy McDermott, Homeowner Representative secretary.stillwaterhoa@gmail.com

The Stillwater Member Website will allow you to:

• View your Member statements & individual receipts

• Make tee time reservations, tennis and pickleball court reservations, bocce court reservations and dinner reservations

• RSVP to club events

• And much more!

IN ORDER TO ACCESS THE MEMBERS-ONLY AREA, ALL MEMBERS WILL NEED TO REGISTER. TO DO SO, PLEASE FOLLOW THE STEPS BELOW.

MEMBER REGISTRATION & LOGIN PROCESS

Navigate the Member login page by going to www.stillwatercommunityhoa.com .

To register your account, click on "Member Login" in the top right. At the bottom of the following page, click "Don't have an account? Sign up" to create your account. Complete the fields with the same information that is on your application.

LOG IN, LOG OFF & FORGOT PASSWORD

If you should forget your password at some point in the future, you can retrieve it by clicking on the "Forgot Password" within the Member login area. From there, you will be required to enter the email address you provided during the registration process and click "Reset Password". An email will be sent to you, including a link by which you can reset your password.

As a reminder, please make sure to set up your accounts as soon as possible. If you have any issues or questions with setting up the new website, please contact Mike Monahan for assistance at mmonahan@hampton.golf.

STILLWATER MOBILE APP

DOWNLOAD THE MOBILE APP TO YOUR SMARTPHONE OR TABLET. IT’S AVAILABLE IN THE APPLE APP STORE OR THE GOOGLE PLAY STORE.

INSTRUCTIONS TO INSTALL CLUBHOUSE ONLINE MOBILE APP

1. OPEN THE APPLE APP STORE OR GOOGLE PLAY STORE ON YOUR SMARTPHONE OR TABLET.

2. SEARCH FOR CLUBHOUSE ONLINE.

3. DOWNLOAD THE CLUBHOUSE ONLINE APP AND WAIT FOR IT TO INSTALL.

4. OPEN THE CLUBHOUSE ONLINE APP. (THE APP WILL ASK IF YOU WANT TO RECEIVE PUSH NOTIFICATIONS. WE ENCOURAGE YOU TO ANSWER “YES” IF YOU WISH TO KEEP UP TO DATE WITH CLUB ANNOUNCEMENTS AND PROMOTIONS.)

5. ENTER YOUR CLUB NAME.

6. ENTER YOUR CLUB WEBSITE USERNAME AND PASSWORD AND PRESS THE SIGN IN BUTTON. (IF YOU DON’T HAVE A CLUB WEBSITE USERNAME AND PASSWORD, VISIT THE MEMBER REGISTRATION PAGE ON THE CLUB WEBSITE.)

MYENVERA FREQUENTLY ASKED QUESTIONS

GETTING STARTED

CONTROL ACCESS. ANYTIME, ANYWHERE.

MyEnvera puts Resident access management directly in your hands. From adding Guests to receiving real-time visitor notifications, everything you update instantly syncs with your community's Virtual Gate Guard.

• Add the Envera Gate Number, (877) 936-8372, to your contacts.

• During a power outage, the gates will remain open in accordance with fire code requirements while the virtual gate system continues to monitor activity.

• Under Notifications, you can choose to receive account updates by email, text message, or push notification.

HOW TO LOG IN

• Visit myenvera.com and sign in using your username and password.

• If you've forgotten your login credentials, use the "Get Your Login Information" link on the website or the "Forgot Username/Password" option in the app. You may also email customerservice@enverasystems.com for assistance.

VISITORS

• If a visitor is not on your approved list, Envera will call one of the primary phone numbers listed on your account from (877) 936-8372.

• Add visitors by selecting "Visitors" > "Add".

• Add vendors by selecting "Visitors" > "Add" and entering the business name in the "Company Name" field.

• On a visitor's first visit, their license plate will be photographed. Future visits will be verified automatically through "License Auto Verification".

• When entering through the visitor lane, provide your PIN to the Virtual Gate Guard.

• Use the "Schedule" feature to create temporary or one-time visitor access by selecting the dates and times they are permitted to enter.

• For parties or larger gatherings, create a temporary visitor using "Admit All" as the last name and the event type as the first name.

MY PROFILE | HOUSEHOLD | VEHICLES

• You can update your primary contact information under "My Profile".

• Up to two phone numbers can be listed on your primary profile for gate access calls.

• Add additional household Members under "My Household".

• Add or update vehicles under "My Vehicles".

SUPPORT & ADDITIONAL INFORMATION

• Phone: (877) 936-8372

• Hours: Monday through Saturday from 8AM – 6PM

• Email: customerservice@enverasystems.com or help@enverasystems.com

• Help Videos: Available within the MyEnvera app under "Support" > "MyEnvera Videos".

MONTHLY STATEMENTS

Statements are generated on the last day of each month. The dues billed on each statement are for the upcoming month and reflect any incidental charges incurred during the previous month. If you find an error on your statement, contact General Manager, Mike Monahan at mmonahan@hampton.golf. Please note that your Member Number is your lot number.

FINDING YOUR STATEMENTS

To find your statements online, login via the Member login page on www.stillwatercommunityhoa.com Once logged in to your Member account, click on "Statements".

To find your statements on app, login via the club app. Once logged in to your Member account, click on the three lines " " in the top left corner "Statements".

THE LODGE

It is expected that all persons will choose to dress in a fashion befitting the surroundings and atmosphere provided in the setting of the club and exercise sound judgment in dress. The club may publish dress requirements from time to time. The club is entitled to make the final determination, in its sole discretion, as the appropriateness of any person’s dress or attire.

We recommend reservations to help us ensure a pleasurable dining experience. Reservations can be made on the mobile app or reservations@stillwatergcc.com. Knowing the number in your party, room choice and your expected time of arrival will allow us to better serve your party. If you have special requests such as a seating preference, dietary restrictions or food allergies, please notify a Team Member. We will be happy to accommodate you and your Guests. Members must accompany Guests in the Lodge.

LODGE RESTAURANT AND BAR PROPER ATTIRE-DAYTIME

1. Members and Guests are permitted to wear appropriate Golf and casual attire, which includes neat jeans, defined as jeans being free of holes or frayed ends, clean, dry athletic wear, and appropriate-length shorts. Individuals may wear sleeveless shirts but cannot wear tank tops or cut-offs.

2. Shirts and shoes must be always worn.

LODGE RESTAURANT AND BAR PROPER ATTIRE-AFTER 4PM

1. After 4pm the Lodge Restaurant and Bar attire is Country Club Casual including collared shirts, dress shorts, skirts, dresses, and slacks, which include neat jeans, defined as jeans being free of holes or frayed ends. It is expected that all people will choose to dress in a fashion befitting the surroundings and atmosphere provided in the setting of the Lodge Restaurant and Bar and exercise sound judgment in dress. All people are requested to dress in a fashion compatible with the appropriate occasion.

2. Individuals may wear sleeveless shirts but cannot wear tank tops. Mesh shirts, cut-offs, running or gym shorts, swimwear, frayed or ripped denim are not allowed. Shoes and shirts must always be worn.

3. Hats must be removed in the dining room and bar area after 4pm daily. Hats are acceptable at all times on the patio.

4. In some instances, dress for a special “Club Sponsored Event” will be an exception to the normal dress code. The announcement of any special Club event will include any exceptions in the normal dress code.

If your service or food does not meet your expectations, please immediately make a Team Member aware so it may be corrected for you. It is our pleasure to make your dining experience a great one; we need to hear when we have not fulfilled our obligations.

TEE TIMES

Members are encouraged to make tee times by using the online tee time system, club app, or you may call the club at (904) 837-8153. Tee times may be made up to two weeks in advance and open at 6AM. All Members must check into the golf shop prior to teeing off. In an effort to better serve the Members, and in the case of an emergency, we do need to know when you are on the golf course. All play must start from the designated tee of the day.

CARTS

Golfers utilizing SW Club Carts are required to stop into the golf shop to check in prior to play. Stillwater limits two (2) golf carts per group. Golf cart plans are available for purchase. walking is permitted after 1PM daily. For more information, visit or contact the golf shop (904) 837-8153 .

DRESS CODE (Practice Facility & Course)

1. Proper golf attire is required for all golfers and non-golfers present at the practice Facilities and the golf course. Improperly dressed golfers will be asked to change before playing. Any person concerned about his or her attire should check with the golf shop Team Members before starting play. It is expected that all persons will choose to dress in a fashion befitting the surroundings and atmosphere provided in the setting of the various Recreational Facilities and exercise sound judgment in dress. All persons are requested to dress in a fashion compatible with the appropriate occasion. The Board may publish dress requirements from time to time. The Board is entitled to make the final determination, in its sole discretion, as to the appropriateness of any person’s dress or attire.

2. Owners are responsible for advising their Immediate Family Members, Occupants, Guests, and any of their respective invitees of the Recreational Facilities dress requirements.

3. Shorts or skirts must be of an appropriate length. Individuals may wear sleeveless shirts but cannot wear tank tops. Cut-offs, running shorts, denim, and tee shirts are not allowed.

4. Shirts and shoes must be worn at all times. On the Practice Range and Golf Course shirts must be tucked into pants or shorts at all times. Tank or net mesh tops, short shorts, and swimwear are inappropriate attire. Safe and appropriate closed-toed shoes must be always worn.

5. Metal spiked golf shoes are not permitted. All persons must wear soft spiked or spikeless (cleatless) golf shoes.

TOPTRACER PARTY DECK PROPER ATTIRE

1. Toptracer Party Deck is NOT considered part of the Golf Course or Practice Facility.

2. Individuals may wear sleeveless shirts but cannot wear tank tops. Mesh shirts, cut-offs, running shorts, swimwear, frayed or ripped denim are not allowed. Shoes and shirts must always be worn.

PRACTICE FACILITIES

The practice facilities are open Tuesday-Sunday from 7AM to dusk for your convenience. Range balls are available to Members and their Guests.

PACE OF PLAY

Golf rounds at Stillwater should take no more than four hours and ten minutes to complete. Please maintain your pace by keeping up with the group in front of you. Should you find yourself falling behind, please allow the group behind you to play through. Please be considerate and keep things moving once you have started your round. Should you need advice on pace of play, the Golf Team will be happy to assist.

GUEST PLAY

Members are encouraged to bring Guests to enjoy your fine golf course and club. Please have your Guest's name (s) available when you call or book your tee time online. As a Member, if you wish to entertain more than seven (7) Guests in one round, contact the club. Members must accompany Guests at all recreational facilities.

DEPENDENT GOLFERS

Dependent golfers shall be entitled to play at all times, based upon availability, with exceptions being at the discretion of the Golf Professional. All dependent golfers must start at the first tee unless granted permission from the Professional Team. Children under the age of 16 must either be accompanied by an adult or have approval from the Professional Team.

COURSE MAINTENANCE

You may notice the maintenance building by the seventh (7 th) tee, which is home to our outstanding Golf Course Maintenance Team. If you notice anything that needs attention on the course, such as an area of injured turf, you may contact the General Manager, Mike Monahan to inquire about it. Periodically you will see the Team working on the course. Rest assured, all precautions are being taken to protect our Members and Guests.

ADDITIONAL GOLF INFORMATION

Please note that Stillwater is a "play at your own risk" facility. It is the responsibility of each golfer to be aware of changing weather conditions and to seek shelter. Be safe, please.

DEMO CLUBS

If you would like to try new clubs from the golf shop, you are always welcome to do so. Just ask one of the Professional Team Members.

GOLF LESSONS

The PGA Professional Team is available to assist you in improving your golf game. Arrangements for golf instruction may be made by contacting the golf shop .

At Stillwater Golf & Country Club, our dedicated Professional Team offers personalized golf instruction for players of all skill levels. Whether you’re just starting or looking to fine-tune specific aspects of your game, our Team is here to help you play your best. With a passion for teaching and a commitment to excellence, we create a fun and supportive learning environment for every golfer. Lessons are available 6 days a week.

AQUATICS PARK & SPORT COURTS

Stillwater Golf & Country Club is a hub of activity for the entire family. Open year round from dawn to dusk, weather permitting. There is no fee for you or your Guests. Additional Resident amenities include lighted pickleball courts, tennis courts, and bocce courts. No outside food or beverage may be brought onto club property. Please refer to the Amenity Rules & Regulations on hours of access for Guests under the age of 18. Members must accompany Guests at all recreational facilities.

SPECIAL EVENTS & CATERING

Stillwater Golf & Country Club's Lifestyle & Events Manager will assist you in customizing your menu, decor, entertainment and more. We offer a range of menu options, wireless internet access for seminars and meetings, indoor and outdoor event spaces, and personalized event planning services. Contact Lifestyles & Events Manager, Alyssa Jane at ajane@stillwatergcc.com to schedule a private tour and begin planning your special event today!

COUNT ON US FOR ANY GROUP EVENTS, SUCH AS: