INTRODUCTION Additional Assistance

additional assistance required, Mack T rucks, Inc. maintains a Customer Service Department (staf fed experienced personnel) aid customers who need information assistance not provided the local regional level.

The Customer Service Department phone number (610) 7093961.

When contacting the regional service fices Customer Service Department, provide the following information:

• V ehicle Identification Number (VIN) This - digit number typically located a label the driver - side door latch post and behind the front axle the front frame

• Model and year the vehicle

• Date that the vehicle was purchased and put into service

• Date(s) and mileage repair(s)

• Dealer that sold and/or serviced the vehicle

• Description unresolved service complaint inquiry

• Summary action taken date (by the dealer and the regional service fice)

• Names individuals (if known) contacted the dealer and the Mack T rucks, Inc. regional service fice.