QUALITY & PATIENT SAFETY DAISY AWARD WINNERS

The DAISY Award recognizes excellence in nursing. Nurses are nominated by patients, family members, other nurses, physicians, other clinicians and staff who experience or observe extraordinary compassionate care being provided by a nurse. The following are excerpts from 2022 nomination forms.

Henry Mayo’s top priority is the health and safety of our patients and we are always looking at ways we can better serve the community and improve patient outcomes.

The Quality and Patient Safety department helps ensure Henry Mayo gets credit for all the hard work we perform by abstracting our CMS/TJC measures and submitting them for public reporting. Among other things, they also investigate and facilitate our quality reviews, process all incident reports, promote Just Culture across the organization, perform Root Cause Analyses, implement Performance Improvement projects, and analyze data related to industry measures such as readmissions and mortality. The department also helps out with regulatory surveys, CDPH visits, and investigates adverse events.

In 2022, Quality and Patient Safety launched two patient safety projects. One was to reduce central line acquired blood stream infections (CLABSIs) by creating a consistent procedure for “capping” the line ports. As a result, there were five CLABSIs in 2022, down from 15 in 2021.

The other project was to reduce hospital acquired pressure injuries (HAPIs) by ensuring nurses turn patients on a regular schedule. The number of HAPIs decreased from 16 in 2021 to six in 2022.

Tim Hogan, RN, T-5 (January 2022)

“At one point, I just couldn’t make my NG (nasogastric) tube comfortable in my nose. I was ready to give up and I was going to just be uncomfortable. Tim wouldn’t have it. He pulled up a chair, looked me in the eyes, and held my hand and said, “No, we are going to get this right...” Tim was compassionate, reassuring and addressed all my concerns, and I appreciate everything he did for me.”

Patrick Currid, RN, ICU (February 2022)

“Patrick reassured me that my dad was going to be okay and reminded me to take care of myself as well. I was a mess, crying every day, every call except when Patrick was there! Even though I told him several times I appreciated him, and how much it meant to me that he was so hopeful, I don’t think he realizes how he changed my life during that time.”

Kathy Mink, RN, Center for Women and Newborns (March 2022)

“Kathy made me feel calm and reassured that I was in good hands and that me and my baby would be fine. Any time I had a question or concern, she was right there! She made everything easy for me and my husband to understand, concerning my condition and medications. She is truly the embodiment of what it means to be a nurse. We were lucky to have her through this journey!”

Rahina Chester, RN, ICU (April 2022)

“I had COVID pneumonia and respiratory failure plus sciatica pain, which was so bad that I couldn’t concentrate on my breathing. Rahina shared her knowledge on what to expect and how to manage sciatica pain. She did the MAGIC with offering a hot pack and the pain was forever gone. She checked on me frequently to make sure I didn’t have pain…We need more nurses like Rahina on this universe.”

Janice Prettyman, RN, Center for Women and Newborns (May 2022)

“We would like to thank Janice for being so patient and selfless in teaching the student nurses how to provide above and beyond quality patient care. Regardless of how busy Janice was, she provided the best care for her patients…Janice also ensures she takes time to explain to the students what she is about to do or the rationale of what she did so students will fully understand…Janice made everyone feel welcome and she embraced the students to help them learn.”