helloGTX: Best Travel CRM Software In India

Travel CRM Features & Proposal

About the Company:

GTX Travel CRM stands as a flagship product developed by Catabatic Technology Pvt Ltd, a seasoned technology company with over nine years of dedicated experience. Situated in Noida (Uttar Pradesh), we also operate from our marketing office located in Hyderabad.

Established Expertise: With a track record spanning nine years, Catabatic Technology Pvt Ltd has been a trusted player in the technology sector.

Versatility Across Industries: Our expertise extends across multiple sectors, having successfully served the esteemed clients such as

 PepsiCo

 DCB Bank

 Spectra Telecom

 Religare Group

 Tata Group

 and more…

In the Travel Industry:

In the travel industry, we are proud to serve the renowned names across the world such as:

 Tripjack, Mumbai

 Fly24hrs, Delhi

 Ajay Modi Group, Ahmedabad

 Connect India, Multi Location

 Avni MICE and Holidays, Mumbai

 Bangalore Classic Tours, Bangalore

 Ashok e Travel World, Pune

Our Commitment:

 Atlas Travels, Mumbai

 Travnet, Mumbai

 Assam Holidays, Northeast

 Summit Hotels, Northeast

 Aasana Holidays, Ahmedabad

 Rollapedia DMC, Thailand

 Navigeto Travel, Sri Lanka

 ATG Tours, USA

 and lots more...

GTX Travel CRM reflects our commitment to innovation and excellence. It is designed to cater specifically to the needs of travel agencies, streamlining operations and enhancing customer engagement. The product integrates seamlessly into the workflows of travel professionals, offering a unique set of features such as automated query management, targeted marketing tools, and a robust inventory management system.

Catabatic Technology Pvt. Ltd Unit No 203, A-1, Sector 59, Noida (Uttar Pradesh), www.hellogtx.com

GTX Travel CRM Overview

Embrace efficiency with hello GTX – the all-in-one solution for travel agents! Say goodbye to the hassle of juggling multiple tools and stakeholders, as hello GTX offers a seamless experience in managing your entire travel business on a single, user-friendly platform.

Say goodbye to the need for multiple software purchases and resource hiring. This not only translates to significant cost savings but also eliminates the complexities of learning and managing various subscriptions. With hello GTX, your time is optimized, and effective implementation is just a few clicks away, streamlining your operations effortlessly.

1 Base Product GTX CRM Key Modules

Say hello to efficiency, cohesion, and ease of use in one unified platform. GTX travel CRM is your comprehensive toolkit for optimizing and simplifying every aspect of your travel business.

1.1 Centralized Management

Streamline your workflow by handling website management, itinerary building, customer accounts, IVR, CRM, marketing and lots more in one place. No more bouncing between tools or explaining tasks to different stakeholders.

1.2 Integrations

GTX Travel CRM stands out with its extensive range of integrations, empowering travel agents to accomplish more within a unified platform, eliminating the need to switch between different software.

GTX Travel CRM simplifies the workflow for travel agents with:

 Itinerary Builder Integration: Efficiently create and customize travel plans.

 Meta Lead Integration – Auto capture and assign of leads directly from FB/Insta.

 Flight API Integration: Real-time access to flight information.

 Hotel API Integration: Streamlined booking of accommodations.

 IVR Integration: Enhanced communication capabilities.

 Payment Gateway Integration: Secure and convenient payment processing.

 WhatsApp API Integration: Improved communication channels.

 Marketing Place Integration – Seamlessly receive the leads from other marketplace to CRM.

1.3 Lead Management

 Centralized Lead Management: All leads from various sources are stored in a centralized system within GTX Travel CRM.

 Lead Allocation: Efficient distribution of leads to sales representatives or teams based on predefined criteria.

 Round Robin Allocation: Leads are distributed in a circular manner, ensuring fair distribution among sales reps.

 Follow-Up Management: Systematic tracking and recording of follow-up activities with leads.

 To-Do Management: Creation and assignment of tasks related to lead interactions, ensuring timely follow-through.

 Source Integration: Integration with multiple lead sources for seamless data import and management.

 Lead Status Tracking: Monitoring and updating lead statuses to reflect the current stage in the sales process.

 Performance Analytics: Data-driven insights into lead conversion rates, allowing for strategic decision-making.

 Automation: Implementation of automated processes for lead distribution and follow-up reminders.

1.4 Query Management

 Custom Query Creation: Ability to design tailored queries for each service offered, facilitating precise information gathering.

 Streamlined Information Capture: Simplifies the process of capturing all necessary client information through well-defined query forms for various services like flights, hotels, visas, holidays, transfers, and sightseeing.

 Quotation Generation: Automatically generates quotations in the respective format for each query, enhancing efficiency.

 Automated Query Status Updates:

o Streamlines the process by automatically updating the status of queries within the CRM.

o Eliminates the need for manual updates, ensuring real-time and accurate information.

 Real-Time Reporting and Enhanced Efficiency:

o Provides instant visibility into query statuses for staff, enhancing overall workflow efficiency.

o Enables proactive monitoring, empowering timely interventions and informed decision-making.

 API Integration for Quotation:

o Utilizes APIs to search for flights, hotels, and other services, enabling the creation of accurate and timely quotations.

 Master Inventory Integration: Accesses a master inventory or marketplace to source information for creating comprehensive quotations.

 Custom Package Creation: Option to create custom packages, combining various services based on client preferences or special requirements.

 Marketplace Connectivity: Connectivity to a marketplace for additional services, providing a diverse range of options for clients.

 Search and Quote Functionality: Efficiently searches for flights, hotels, and other services to include in quotations against each query.

 Enhanced Flexibility: Offers flexibility in creating and managing queries, allowing for a personalized and adaptable approach to customer interactions.

1.5 Marketing

 Seamless Social Media Integration:

o Enables effortless lead capture directly into the CRM through seamless integration with popular social media channels.

o Enhances lead generation by tapping into the user base on social platforms.

 Smart Discount Module:

o Introduces a smart discount module that operates on both overall products and specific items.

o Allows flexible and dynamic discounting, contributing to personalized and attractive offerings for customers.

 Bookable Emailers:

o Effortless Creation: Generates visually appealing emailers with just a single click.

o Customizable Content: Allows customization of email content, including package details, images, and promotional messages.

o Call-to-Action (CTA): Includes a prominent CTA button for direct interaction, leading recipients to booking options.

 Landing Pages:

o Instant Creation: Rapidly generates dedicated landing pages linked to the emailers, maintaining a consistent promotional theme.

o Rich Media Integration: Supports the integration of rich media, such as videos or interactive elements, to enhance user engagement.

o Mobile Responsiveness: Ensures responsiveness across devices, optimizing the user experience on smartphones, tablets, and desktops.

 Automated Targeted Marketing:

o Strategic Audience Segmentation: Utilizes system intelligence to segment audiences based on preferences, certain behaviours, and historical data.

o Enhances precision by categorizing users interested in fixed departure, seasonal, or destination-based packages.

o Timely Outreach: Facilitates reaching the right audience at the right time by automatically updating and refining targeted lists.

o Personalized Marketing Campaigns: Enables the creation of personalized marketing campaigns tailored to the identified audience segments.

o Enhances engagement by delivering relevant content and promotions that resonate with specific user interests.

1.6 Itinerary Builder

 Diverse Itinerary Options: Offers multiple types of itinerary builders catering to various package sourcing methods and purposes for instant response and engagement of the customer GTX Provides flexibility for travel agents to choose the most suitable itinerary creation approach.

o Edit Master Package

o Copy-Paste Supplier Itinerary

o Build from Scratch

Catabatic Technology Pvt. Ltd Unit No 203, A-1, Sector 59, Noida (Uttar Pradesh), www.hellogtx.com

o API based Itinerary Builder Content is seamlessly fetched from ready-to-use content masters, simplifying the process

 API Integration for Dynamic Content: Allows the creation of itineraries using APIs of flight and other content from master’s and help you to prepare itinerary with cost sheet in few clicks only.

 Payment Gateway Integrated Itineraries: All the itineraries created by the crm are linked with your own payment gateway that helps in quick and seamless payment collection from the client.

1.7 Unique Inventory Management System

 Operational Streamlining:

o Provides a unique inventory management system, promoting the reuse of existing inventory for substantial time savings.

o Enhances operational efficiency by optimizing the utilization of resources and preventing redundant data entry

 Travel Packages Creation:

o Allows the creation of master travel packages, providing the flexibility to link them on the website or share through various marketing channels.

o Streamlines operations by centralizing travel package management within the CRM.

 Group Departure Packages:

o Facilitates the creation of packages with fixed departure inventory, including flight details.

o Enables instant sharing and booking of group departure packages, with automatic inventory updates for real-time availability.

 Visa Master Management:

o Enables the creation and management of various visa masters.

o Facilitates easy sharing of visa information with clients through CRM in a single click, including payment gateway links for seamless transactions.

 Sightseeing Masters:

o Allows the creation of activity and sightseeing masters in any currency, catering to both group and private experiences.

o Supports flexible pricing structures, including options for entry tickets only.

Catabatic Technology Pvt. Ltd Unit No 203, A-1, Sector 59, Noida (Uttar Pradesh), www.hellogtx.com

 Transfers Inventory:

o Enables the creation and management of transfer inventory, addressing the specific needs of package building.

1.8 Finance

Payment receipts, Invoicing, Customer Ledger, Debtors report, GST and TCS collection report. Profitability report

1.9 Suppliers

Suppliers’ directory and email to suppliers with requirements.

1.10 Operations

Itineary builder, quote creation, vouchers etc

1.11 Staff Management

Roles and access-based management for the staff users.

1.12 Reporting

Check-in, Check-out, staff performance, source wise leads and more..

Catabatic Technology Pvt. Ltd Unit No 203, A-1, Sector 59, Noida (Uttar Pradesh), www.hellogtx.com

2 Add On Optional Modules

2.1 Holiday Website (Optional)

System will offer bookable and query-based package booking using GTX system where customer will be able to do online booking including for Fixed Departures with inventory management of the FD packages

Our websites comes with minimal maintenance and one need not to hire any technical resource for regular updates on website.

2.1.1 Package Types

 Readymade Packages

 Fixed Departure with Inventory Management

 Buy Online with Auto Pricing

 Season Management

 Supplier Packages

2.1.2 Home Page Management

 Banner Management

 Home Page Offers/ Promotions

 Trending Destination Display Management

 Trending Packages Management

 Module Management and Display Management

2.1.3 Destination wise search

 State Wise

 City Wise

 Region Wise

 Country Wise

2.1.4 Dynamic Search Filters

 Destination Wise

 Theme Wise

 Price Wise

 Duration Wise

2.1.5 Price Management

 Group Wise Pricing

 Season Wise Pricing

 Currency Wise Pricing with Conversion API

2.1.6 Group Departure Management

 Inventory Management

 Multi Destination Departure Management

 Online Inventory Management on Website

 Buy Online

2.1.7 Customer Login

 Download Vouchers

 View Invoice

 Download Receipt

GTX Travel CRM comes with default integration of WhatsApp web where one can send proposal to clients in one to one using their individual employees WhatsApp number

In addition, GTX also offers a deep integrated WhatsApp API integration for travel directly with WhatsApp API with below features:

2.2.1

Instant Engagement on Website

A website powered by GTX introduces a distinctive feature for instant engagement with published packages. When WhatsApp API is integrated, GTX seamlessly shares a personalized quote tailored to specific package, thereby aiming to boost sales conversion rates and overall customer engagement.

2.2.2

Lead Collection via WhatsApp Bot

The system allows for direct customer data collection on WhatsApp via a website button. It smoothly integrates this data into the GTX lead system through a Chatbot flow with specific chat fields, ensuring an automated and streamlined process. System comes with default WhatsApp Chatbot fields*.

2.2.3 WhatsApp Broadcast

The system facilitates promotion through WhatsApp Broadcasts. It shares messages with existing data, enabling personalized messages based on customer preferences and promoting relevant deals and landing pages. This ensures better message quality, as the system avoids spamming customers and selectively shares intelligently created messages with specific recipients.

2.2 WhatsApp API with WA Team Chat Box

2.2.4 Industry First WA Team Chat box for Travel

The GTX WhatsApp API integration pioneers an industry-first team chatbot exclusively designed for the travel industry. This specialized chatbot streamlines lead management, query creation, and rapid quote sharing directly within WhatsApp Chat box. The system centralizes data, presenting a user-friendly chat box that showcases pertinent product details and client profiles, enhancing navigation and facilitating efficient quote sharing.

2.2.5

Share

tickets and Vouchers on WhatsApp

GTX also allows to share vouchers, PDF, tickets on a single click with your client from CRM or website to clients inbox using WhatsApp integration.

3 Plans & Cost

3.1 Standard CRM Plans Cost (Compulsory)

• One time set up fee - INR 5000/-

• Extra proposals will be billed at INR 5 per proposal.

• Extra SMS - INR 0.20 paisa / Extra Emails - INR 0.05/email

• Additional server space - INR 5000 per annum / 5 GB

• WhatsApp Web – Pre integrated in the above scope.

• WhatsApp API integration (Optional) – INR 5000 per month

• Customization to be billed at INR 1500 per hour. | GST extra as per actual.

3.2 Website Add on Costs

 Theme Based B2C Holiday Website

o One Time - INR 55,000/-

o Recurring - INR 10,000/-

 Theme Based B2B Holiday Website with Build Your Own Package

o One Time - INR 75,000/-

o Recurring - INR 20,000/-

PS: Hotel contracting module is must in CRM for BYO

 Visa Listing with online Buy option

o One Time - INR 25,000/-

 Activity Listing with online Buy option

o One Time - INR 25,000/-

3.3 WhatsApp API Integration and Team Chat box

 WhatsApp API –

o Directly from Meta to be sourced from meta. 1000 Conversation message from meta post that pay directly to meta without any mark up

 Platform Fee for API and Team Chat box –

o INR 4,999/- Per Month (Up to 5 Users)

o Extra users – INR 699/ month per user

Payment Terms:  100% Advance

4 Receivables/ Deliverables

 RECEIVABLES

o Purchase Order | SOW signoff

o Logo | Preferred Colours

o Domain Name

 DELIVARABLES

o Services as opted.

o Training

5 Terms and Conditions

 All the payments are to be made in favor of Catabatic Technology Pvt. Ltd.

 GST is extra and to be billed as per actual.

Regards, Gaurav Kr Gupta

Catabatic Technology Pvt. Ltd.

+91 – 98111 92312