the Link: May 2024

theLink

Fire Division Unifies LA and OC Teams to Create a Super Team!

We’re proud to have grown our TRL footprint across Southern California, and as we grow, we continue to evolve and improve our business. Recently, we’ve made changes to unify the LA and OC Fire Division teams under the leadership of the Fire Division Management Team.

The reorganization recognizes the expertise and achievements of the Burbank leadership and staff. “The Burbank office has had phenomenal success,” says Mark Purdy, CEO.

“We’re excited to give our OC staff access to the advanced tools,

processes, and strong leadership of the Burbank team. I want to thank Younan Bakhus for jumping in temporarily to lead the OC office while we finalized the restructure.”

The Burbank office operates with a multifaceted infrastructure with managers and staff specializing in distinct areas of the Fire Division. This diversity of expertise has been instrumental in fine-tuning processes, executing large-scale projects, and upholding the highest standards of quality and customer service. Continued on the next page

Fire Division Unifies LA and OC Teams to Create a Super Team!

This strategic realignment aims to enhance overall operational efficiency across LA and OC. The Fire Division Management Team, led by Javier Machuca, is committed to ensuring a smooth transition that prioritizes the well-being and professional growth of every team member. All aspects of the operation are being evaluated with the teams to implement best practices for both offices.

“Everyone is excited about the change and engaged in supporting each other,” says Javier. “Our colleagues in OC demonstrated exceptional adaptability and a strong sense of responsibility by stepping up to handle tasks. Their unwavering dedication to ensuring operational continuity is truly commendable. I am confident that our newly integrated team, combining the strengths of both LA and OC, will emerge as an unmatched force in the Southern California market.”

Despite the inevitable challenges and long hours associated with this transformative undertaking,

the entire Fire Division staff is going above and beyond. As the journey unfolds, we remain steadfast in our commitment to our culture of collaboration and continuous improvement. TRL will continue to redefine industry standards and exceed customer expectations thanks to the hard work and dedication of the Fire Division Management Team and staff.

Fire Division Management Team

Javier Machuca, General Manager

Todd Ashworth, Fire Service Department Manager

Marcos Carbajal, Fire Service Operations Manager

Efrain Sandoval, Fire Tenant Improvement Manager

Arnulfo Munoz, Fire Large Projects Manager

Roberto Sandoval, Estimating Manager

Miguel Bautista, Sales Manager

Armond Abedi, Testing Manager

Notes from HR

Open Enrollment Reminder!

April 29 to May 8

Attention TRL employees! It’s open enrollment time. Just a heads up, we’re not making any changes to the plans this time around.

Open enrollment is your yearly opportunity to make changes to your benefit plan. Here’s the good news, if you’re satisfied with your current plan, there’s no need to lift a finger—you’re all set.

If you do want to change plans, check your email for more information and instructions.

Please note: This enrollment period is for a shortened plan year, running from June 1 to December 31. Starting January 1, 2025, we’ll transition to a calendar-year plan.

We’re Grubhubbing!

On March 1, TRL launched our Grubhub meal perk program for employees. We’re partnering with Grubhub to provide you with a FREE Grubhub+ subscription so you can access great savings on food ordering to the office or your home, including weekends.

Grubhub + offers unlimited $0 delivery fees and lower service fees on eligible orders, plus 5% back in credit on pickup orders and exclusive restaurant offers!

We’ll also be using Grubhub to provide meal perks to you throughout the year. For more details and to sign up for your Grubhub+ subscription, head to Team.TRLsystems.com and click on the Job Perks tab.

TRL’s Newly Refreshed Brand

TRL Systems has always invested in strong and impactful branding to communicate our superior level of service and excellence. From our website to our corporate brochure to our fleet—our brand makes a statement. Periodically refreshing our brand is crucial for TRL Systems to stay relevant in today’s dynamic and competitive market. We are excited to roll out our newly launched TRL brand refresh.

Click on the image at right to see the video of what we’ve been up to.

Customer Care Team Spotlight

New Project Financing Options

We know our healthcare customers are facing challenges as their depleted post-COVID capital budgets are stretched even more thin by rising minimum wages and stagnant reimbursements. At the same time, technology for their communications, life safety and security systems are progressing faster than they can keep up.

As the clock ticks towards the end-of-life for EST 3 in 2026, TRL is offering viable solutions that align with our clients’ cash flow and operational needs. We’re pleased to offer our customers two new innovative financing options to meet the changing dynamics of the healthcare market.

TRL’s Total Coverage is a game-changing Technology as a Service (TaaS) package designed to provide our customers with a flexible, cost-effective alternative to traditional capital projects. Clients have the option to operationalize their system upgrades, hardware replacements, and enhancements through a lease or subscription agreement, which gives them the benefit of keeping up with leadingedge technology without a capital financial strain.

Our subscription model includes built-in service and support, ensuring peace of mind for our clients and minimizing downtime in the event of equipment failure. With flexible end-of-term options and the ability to refresh equipment mid-stream, our clients have unprecedented control over their technology investments, allowing them to adapt to changing needs and emerging innovations seamlessly.

Total Coverage includes Total Care, a service package that goes above and beyond traditional maintenance agreements. With features like ongoing technical and user training, system recertification, and solution replacement guarantees, we’re committed to providing our clients with the support they need to succeed.

Clients who prefer can choose our second option, a simple lease option for capital projects with a buyout at the end of the term.

We’re proud to be a trusted partner to our clients, helping them do more with less and navigate the complexities of our modern marketplace.

Finishing Strong!

The Ontario Warehouse Weight Loss Challenge

It all started when Trevor Matus (Warehouse Manager) and Noel Lacey (Inventory Controller) decided to shed some pesky pounds. Since they both enjoy a competitive challenge, they agreed to make it interesting. Their warehouse co-workers overhead and jumped on board faster than you can say “burpee.” The Warehouse Weight Loss Challenge was born!

The initiative kicked off on January 29, with the first official weigh-in on February 2. Every Friday, the team gathers around the warehouse scale to track their progress. What began as a friendly competition has evolved into a collective effort to support and challenge each other toward achieving their goals.

Beyond weight loss, the challenge has become a source of encouragement and mutual support. Colleagues share tips, recipes, and workout routines. The results of the weekly weigh-ins, prominently displayed on a whiteboard for all to see, serve as a visual reminder of their progress and commitment.

The results speak for themselves. Over the course of nearly three months, the Ontario warehouse crew collectively shed an impressive 59 pounds. But the true victory lies not just in the numbers but in the tangible improvements in energy levels, focus, and overall well-being. Trevor shares, “It’s not just about losing weight; it’s about gaining perspective on our health and lifestyle choices.”

The challenge has also had a ripple effect beyond the warehouse walls, with participants’ families joining in on the journey towards healthier living. From meal planning to grocery shopping, the habits formed at work have permeated their home lives, creating a ripple effect of positive change.

The group gathered for the last weigh-in on April 26, and the results were amazing! Together, they lost a total of 89.5 lbs! While Trevor lost the most weight, claiming the pot, everyone was a winner! With a new set of healthy habits, the Ontario warehouse crew finished strong.

Success Story Badge of Honor

TRL’s San Diego Team Together at Last Celebrating TRL’s Milestone Anniversaries

After over a year of working remotely, our San Diego staff is home. With everyone settled into their work areas, the atmosphere in the new San Diego office buzzes with camaraderie and productivity.

“We’re thrilled to be back in a physical office space,” says San Diego Fire General Manager Tony Torres. “Seeing each other daily fosters better collaboration and creates a more positive work environment overall.”

Branch Admin Supervisor Nichole Bloxham is overseeing the process of fully outfitting the office with furnishings and artwork. With furniture orders underway, the team eagerly anticipates the completion of their office transformation.

Despite the move, our San Diego colleagues didn’t miss a beat on their many projects. A few examples include an ongoing four-building bioscience project, new work at SeaWorld, projects at McAlister Institute and Mira Costa College and growing the Healthcare subscription and managed services client base. The team is making tremendous strides in building TRL’s presence in the San Diego market.

As they settle into their new surroundings, our San Diego colleagues look forward to the opportunities and challenges that lie ahead. With a strong foundation in place, TRL Systems San Diego is poised for continued success.

Several members of our TRL family reached milestone anniversaries in the first quarter of 2024. As we reflect on their years of service, we celebrate not only their professional accomplishments but also the enduring relationships they’ve built along the way. Join us in congratulating and applauding these remarkable individuals!

15 Years

Joe Holzbaugh — 2/2/09

“Who doesn’t love Joe Holzbaugh and his many talents? Joe has been part of the Security Division since its inception and part of the TRL family for 15 years. We’ve watched Joe grow from a foreman into a great leader and now a Sr. Project Manager. Joe wears MANY hats and can make just about anything work for our clients or even our own building’s needs. We’re all thankful we have Joe on our team and part of the TRL Family. Congrats to 15 years and many more!!!”

— Shad Stoltz, Security Division Operations Manager

Kati Souza — 3/9/2009

“Kati is very versatile and incredibly organized. She’s in charge of implementing Solutions 360 and has handled all of the stakeholders with grace. She’s corralled all the managers with their different needs and figured out how to mesh everything together beautifully. She knows our different systems and how all the pieces go together better than anybody, and that’s invaluable. We know that when Kati is on the job, it will be well done. And she does it all with a great attitude.”

— Jeff Purdy, COO

10 Years

Jocelyn Bio — 1/27/14

Jocelyn is wonderful! She was here when I got here and was amazingly kind in showing me the ropes and giving me the info I needed to be effective right away. She’s very dedicated to the department and the company and is always willing to go above and beyond. Jocelyn is known around the company as very kind and helpful. I have many notes of gratitude and appreciation from coworkers praising her helpfulness and great attitude. She’s part of the strength of our department.”

— Pam Montgomery, Controller

10 Years

Badge of Honor

(continued)

Pam Montgomery — 1/22/14

“Pam may be the most productive person who’s ever worked for me. The volume of tasks that she routinely manages is staggering. And she does it with a smile on her face. The timing of the upgrade to Solutions 360 was important—we had to wait until we were ready. There’s no way we could have waited if Pam wasn’t here. But, thanks to Pam, we could wait until we were prepared so it would go smoothly. She just puts her head down and gets it done. I don’t know what we would do without Pam. She’s amazing.”

— Mark Purdy, CEO

Patricia Tenorio — 3/11/14

“Patricia’s contribution to our team is invaluable. Starting as my admin, she swiftly evolved into a champion for our systems, constantly striving to elevate our performance. Her feedback on these systems has been instrumental in shaping our operations. She has excelled in her promotion to customer care representative, particularly in our high-end estate work. I am grateful every day to have her on the team. Her proactive approach and unwavering reliability make us a stronger, more cohesive team. Thank you, Patricia, for everything you do.”

— Gary Chavarria, Security General Manager

Liz Vega — 3/17/14

“Liz has been an asset to the TRL team since she started. She’s grown so much from when she first came on as an admin. Now, she’s running the department and doing a fantastic job at it. She’s got a good heart and really understands the job. As she gains more experience in the field, she’s going to go even further. Liz is always open to learning and appreciates coaching. She’s friendly, hardworking, and just a great person to have around. Congrats on your anniversary, Liz – you’re awesome!”

— Roberto Sandoval, Senior Fire Division Manager

TRL Events

The Beach is Back!

We’re excited to announce that our annual family picnic at Newport Bay is back! For the first time ever, we’ll watch the sunset during an evening event.

Save the Date

Saturday, July 27

5 – 10 p.m.

We’ll have half of the bay to ourselves as we indulge in all of the things we love best about this TRL tradition, including:

• Kayaks

• Beach Bikes

• Paddle Boats

• Miniature Golf

• Carnival Games

• A visit from Moana!

• Volcano Rock Wall

• Surf Simulator

• Luau Buffet

• Live Polynesian Music and Dancers

• Churros, Balboa Bars, Kettle Corn

• And so much more!

All TRL employees and their immediate families are welcome. The event will be open for RSVP on May 1 at team.TRLsystems.com.

TRL Wins

Damian Espinoza (SEC Tech) and Omar Figueroa (SEC Lead tech) have been real team players in helping the San Diego office get pictures hung and furniture assembled. I know we are all busy, but his kindness has been a tremendous help to this office.

— Nichole Bloxham (SD Branch Admin)

Security has recently completed a handful of projects consisting of Lenel Access Control, Salient CCTV with Axis cameras and Easy Lobby visitor management for the new tower at PTMC. This was a team effort, with Javier Rosales (Foreman) leading many TRL boots-on-theground team members, including Mark Zakhem (Senior IT Engineer), Greg Rogers (System Designer III), Monica Mendoza (System Designer II) and more than I can list. Thank you to all who assisted on this challenging project!

— Shad Stoltz (Security Operations Manager)

— Collin St apleton, Director of ECommerce San Diego

Congratulations to Albert Ayon (Foreman) for completing EST4 training. Albert continues to show his commitment to our healthcare division’s success by taking on new challenges and learning new things.

— Alex Arellano (HC PM)

Congratulations to Peter Beas on his promotion to Field Service Supervisor! Peter’s advancement is a testament to his outstanding qualities. His commitment to service excellence, as demonstrated in actively listening to customer needs and going above and beyond, sets a high standard for our team. Peter’s technical skills, showcased through specialized knowledge and expertise, have been pivotal in ensuring the efficient performance of tasks. His dedication to effective communication fosters a collaborative environment, and he consistently contributes to the team’s success as a reliable and collaborative member. Peter’s coaching prowess in guiding new technicians reflects his commitment to the team’s growth and development. Please join me in congratulating Peter on this well-deserved achievement!

— Younan Bakhus (Service Manager)

Kudos to Jorge Garay, who was also recently promoted to Testing Field Supervisor and obtained two more Reg 4 certifications! Way to go, Jorge! And congratulations to Enrique Padilla for his well-earned promotion to Lead Technician. You earned it, Enrique!

— Armond Abedi (Testing Manager)

Brandon Granillo (Healthcare Lead Technician) has a lot going on these days. Not only does Brandon bring his A-game work performance and attitude every day to TRL, but he also recently bought a new house; on March 22, he will be celebrating his 3-year anniversary with TRL, and on March 31, he will be celebrating his 1-year wedding anniversary. Thank You, and Congratulations, Brandon!

— John Epling, HC PM

Mark Zakhem (Senior IT Engineer)

Well

— Anthony Garcia (IT Manager)

Mark!

Thank you, Michael Fischer (Ecommerce Customer Service) for your hard work with our Knox customers. Even when multiple customers have urgent questions and concerns, you manage to take care of each one. I know our customers appreciate your quick responses, positive attitude and attention to detail. And I do, too! Thank you!

Jorge Garay

Greg Rogers and Monica Mendoza

To the Core New TRL Swag!

Get ready to elevate your office style and show off your company pride with our newest additions to the employee catalog!

Unisex Legend Jacket

You’ll shine in updated varsity styling with a supersoft wool feel. Bonus: Every Threadfast product contributes to the Plant with the Threadfast program.

Sport-Tek Fleece Letterman Jacket

It’s a traditional letterman jacket but better in warm, comfortable fleece for a winning look.

Hydroflask 32oz All Around Travel Tumbler

The new Travel Tumbler is here to hydrate more and refill less. A comfortable, durable handle takes it to the next level, and the large size can go anywhere.

Men’s Varsity Bomber Jacket

Elevate your style game with our Men’s Varsity Bomber Jacket, a timeless classic reimagined for the modern wardrobe.

Perka - Kempton 40oz Double wall, Stainless Steel Travel Mug

The lightweight, easy-tocarry travel mug comes with an ergonomic handle and is suitable for road trips, travel, sports and camping,

Hollway Waist Pack

Gear up for hands-free adventures! Designed for ultimate convenience and style, this pack keeps your essentials close at hand so you can focus on the fun.

Adidas Ultimate365 Textured Polo

Tee off sustainably in the Adidas Ultimate365 Textured Polo! Crafted from 100% recycled polyester and featuring advanced moisture management, this golf shirt not only keeps you dry and comfortable on the course but also supports ecoconscious style.

Port Authority Snapback Ponytail Trucker Cap

Perfect for keeping your mane in check while adding a pop of personality, this cap combines a trendy snapback design with the convenience of a ponytail slot, ensuring you stay effortlessly cool wherever you go.

Sport-Tek Ladies Micropique Sport Wick Shirt (golf shirt)

Crafted for comfort and performance on the greens, this golf shirt boasts sleek, snag-proof micropique weave and moisturewicking technology, keeping you cool and dry throughout your game.

Adidas Women’s Ultimate365 Textured Sleeveless Golf Shirt

Engineered with keepcool and antimicrobial technology, this golf shirt ensures you stay fresh and comfortable throughout your game. Embrace both style and performance as you conquer the course in this sleek and innovative sleeveless design.

Hey, Fanatics!

Oakley Gearbox Overdrive Backpack

Your ultimate adventure companion! With spacious compartments, durable construction, and ergonomic design, this backpack is built to handle any journey with ease.

Now you can spend your TRL Bucks on swag to support your favorite teams! Add items to the Fanatics.com TRL Wishlist, submit a bucks order, and we’ll take care of the rest. Redemption and ordering info is available on the intranet.

Head over to our employee online catalog at team.TRLsystems.com now for sizes, colors, and prices for all the exciting new additions! Don’t miss out on snagging your favorites and adding some extra flair to your workday wardrobe. Happy shopping!

Family Focus

Tim Harrison’s (Account Executive) daughter, Amanda, currently attending Los Angeles Harbor College, was awarded an Ambassadorship to Taiwan through Los Angeles Mayor Karen Bass’ MaYA program. In January of this year, Amanda and nine other Los Angeles college students traveled to Taiwan to meet with Taiwanese government officials. The goal is to exchange best practices and ideas to improve our two countries and make the world a better place.

Robert Eddy (Security PM), popped the question to fiancée Lindsey while decorating the Christmas tree last December. Robert’s Mom was in on the plan! Her annual gift of an ornament had a special message this year — ”Will you marry me?” Best wishes to Robert and Lindsey!

Congratulations to Bryan Leahy (IT Project Manager) and his new wife, Kristen, who tied the knot on December 7 last year. Bryan’s son Cayden made a heartfelt speech at the ceremony expressing his happiness for his dad.

Anthony Avila (Security Foreman) and his wife Nicole welcomed a bouncing baby boy, Elias Murdoch Avila, on February 11. All of 6lbs, 10 oz, baby Elias is bringing great joy to the Avila family. Congratulations on your sweet boy!

Car enthusiast David Gray (HC SNR PM) is a member of the Retro Porsche Group (Plastic Speedster of So Cal) and attends twice-monthly car shows and rallies throughout Los Angeles, Orange and Ventura Counties. In addition to riding Harley Davidson Motorcycles, David finds that time with other car enthusiasts cuts stress and improves his driving skills. Recently, David placed in the top 5 on an open canyon road course. Not bad for an old guy! He’s waiting for TRL Systems to start a race team.

Sy Granillo’s (Healthcare Sales Manager) daughter, Maya Granillo, was selected by the USTA Competition Training Centers, which brings together the top 16 players from each geographic area to develop their skills at a high level and compete among their most talented peers. Players gain beneficial exposure to fitness training, education and sports science while practicing and competing with other CTC programs. Go, Maya!!

Crystal Jauregui (Service Lead Coordinator) officially became the owner of a Big Bear home on February 29, 2024. She and her husband immediately began renovations and after a few delays, thanks to the snow, are close to moving in. They’ll use it for weekend getaways, holidays and mini staycations. Congratulations, Crytal!

The List

Welcome to “The List”: Your go-to for employee-approved favorites. From books to bites, we’re uncovering the top picks that make everything more fun and interesting! This edition features our Estimating Department friends:

Blanca Sanchez, Estimating Department Administrator

What are your favorite books of all time?

One Italian Summer, A Little Life and Yours Truly

What are your favorite classic movies?

The Breakfast Club & Clueless

What shows are you currently binging on, or what’s your favorite of all time?

Physical 100, Marry My Husband & Quiet on Set

What is your favorite local restaurant?

Berges Sandwiches (LA)

What are your favorite fun things to do around town? I’m more of a homebody. I love staying home to catch up on my TV shows and sleep.

Liz Vega, SD/OC Fire Division Estimating Supervisor

What good movies have you seen lately, or what’s your favorite classic movie?

I recently watched Damsel on Netflix. I totally recommend it if you like some good fantasy and medieval vibes.

What shows are you currently binging on, or what’s your favorite of all time?

I currently binge-watch Young Sheldon. It’s such a cute show!

What is your favorite local restaurant?

Saint & Second, I love their truffle fries and shrimp cocktails. (Long Beach)

What are your favorite fun things to do around town?

Brunch by the beach, kayaking (Alamitos Bay), or a stroll down to Rosie’s Dog Beach.