SHARE YOUR THOUGHTS about our shops...

ur shops are an important part of the communities we serve, and we want to make sure that we are meeting the needs of our customers and their communities. That’s why we are reaching out to you, our readers, to ask for your feedback. We want to hear your thoughts on what you like about our charity shops and what you think we could do better. We value your input and believe that your feedback can help us make improvements that will benefit our customers and our charity.

We are committed to providing you with the best possible experience when visiting our shops. We want you to feel welcome and safe in the knowledge that you can find quality items at affordable prices. Your feedback can help us achieve this goal.

So, what do you think about our charity shops? Do you like the layout and the window displays? Are our shops welcoming and easy to navigate? Do you feel that our customer service is friendly and helpful? What would you like to see more of in our shops? Do you have any suggestions for improvement?

If you have any thoughts or suggestions, we would love to hear from you. You can share your feedback with us by emailing retail@daat.org. Alternatively, you can speak to our staff at any of our charity shops, who will be happy to pass on your feedback.

Thank you for your ongoing support!

Share your thoughts about our shops, on the layout, displays, how easy to use they are, our customer service and any other thoughts or suggestions you might have:

Your feedback...

Your name (optional): ...................................... Your local shop: .......................

If you would like us to respond to any of the feedback raised above, please share your email address or contact number: Please send your completed feedback to: Brian Harvey, Retail operations Manager, Devon Air Ambulance, 5 Sandpiper Court, Harrington Lane, Exeter, EX4 8NS

Alternatively, you can share your feedback online at: daat.org/shop-feedback Thank you!

The Devon Air Ambulance Retail Team are always looking for new and innovative ways to generate funds that support our life-saving service. Recently we have been exploring the world of sustainable fashion and are excited to announce the launch of our new, “Mishap Fashion” range of clothing.

Charity shops already provide a great way to shop in an environmentally friendly way; promoting upcycling, recycling, reduced waste and affordable clothing. But our goal with Mishap Fashion is to create a range that takes all of these fantastic, eco-conscious benefits to the next level, while still raising much-needed funds for the organisation.

What is Mishap Fashion?

Upcycling

In addition to our Mishap Fashion range, we’re also catering for a growing number of customers who have a great interest in mending, altering and “upcycling” clothes. At our Exeter, Cowick Street shop, you can find many of the materials needed to repair items and we also provide advice on stain removal and alterations. 

The Mishap Fashion clothing range draws attention to and promotes high quality items that have minor defects. These items are carefully selected by our wonderful team of shop staff and volunteers, and a garment label attached to indicate the nature of the defect. This could be something as simple as a missing care label, a missing button or a small blemish. These items are wearable and functional, but due to their imperfections – or ‘mishaps’ - often go unsold or end up being recycled. To minimise this waste, we now offer theses garments at a reduced price in several retail locations throughout Devon.

As if that wasn’t enough, we also attended an event centred around sustainability and upcycling at RHS Rosemoor recently, coinciding with Global Recycling Day. The weekend was a huge success, with £320 raised for the Charity and a fantastic springboard to launch the Mishap Fashion range, which was very well received by customers who loved the innovative approach.

The range can be found at multiple retail locations including Barnstaple, Plymouth and our Exeter shops. with the hope to expand to other stores in the future. Why not pop in and have a look for yourself?

What makes

Missing Care Labels

Small Tears

Broken Zip

Missing Buttons