Group Tours 2025
Dear guests,
Heidelberg Marketing GmbH
Neuenheimer Landstraße 5 69120 Heidelberg / Germany
Phone +49 6221 5840-228
Fax +49 6221 5840-222
gruppen@heidelberg-marketing.de www.heidelberg-marketing.com
The service team is pleased to help you:*
Monday – Thursday 9:00 am – 5:00 pm Friday 9:00 am – 3:00 pm
Note All trips are bookable on request and according to availability from 15 persons, also in other hotels in Heidelberg - whether luxurious, comfortable or family orientated, in the city center or in districts with comfortable transport connections. There is certainly the right choice for the needs of your group!
* subject to change
Are you looking for ideas for a successful company or club excursion? Do you need inspiration for a group vacation with your friends? In this case, you are looking in the right brochure to turn your plans into an unforgettable experience.
On the following pages, we have put together a variety of packages for youincluding hotel and entertaining supporting programs - for groups of 15 or more people, which offer something for every taste. You decide, whether it should be a classic city trip, you want to focus on culinary delights or you would like to visit event highlights such as the „Heidelberg Castle Illumination“ or the „Heidelberg Christmas Market“.
No matter which option you choose and how extensive your vacation budget is, with us you are in excellent hands. We take over the complete organization, so you can enjoy your trip stress-free.
And if you have a very special request, do not hesitate to contact us: We will be happy to make you an individual offer!
Our promise of success: By choosing Heidelberg, you have already found the perfect setting. The multifaceted city on the Neckar River enchants millions of visitors every year with its irresistible charm, the romantic castle ruins, the honored university, the numerous green spaces and the cosmopolitan life in the heart of the picturesque Old Town and the other districts of the city.
We look forward to seeing you!
Your Heidelberg Marketing team
/heidelberg4you
Bookable all year round
Lose your heart in Heidelberg
Heidelberg is the personification of German Romanticism – succumb to the magic of the city. Soak up the colorful history on a guided tour through its picturesque Old Town or rediscover bygone days at the old Heidelberg Castle. The included castle ticket enables the entrance to the castle courtyard and the German Pharmacy Museum, as well as the ride on the funicular railway to the castle. A three-course menu in one of the Old Town restaurants or in your hotel rounds off your trip perfectly.
Included services
• 1, 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Tour of the Old Town (1.5 hours) or Castle Tour (1.5 hours)
• Three-course menu in a restaurant in the Old Town or in your hotel
• HeidelbergGUIDE with city map (per room)
Bookings available from April to October
Welcome aboard!
The Neckar River characterizes the city image and is the pulsating vein of life at the center of Heidelberg. It invites visitors to take rides on tour boats and is still highly important for inland shipping. Let yourself be carried away on a boat trip into the beautiful Neckar valley to view the city by the river from an entirely different angle.
Relax on a boat trip after a tour through the picturesque Old Town or a tour at the romantic Heidelberg Castle. The “Weisse Flotte“ (White Fleet) will take you along the banks of the Neckar River to Neckarsteinach. You will have time to explore exciting places on your own as well. A three-course menu in a restaurant in Heidelberg‘s Old Town or in your hotel will round off your stay perfectly.
Included services
• 1, 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Tour of the Old Town (1.5 hours) or Castle Tour (1.5 hours)
• Boat trip to Neckarsteinach (round trip, 1.5 hours each way)
• Three-course menu in a restaurant in the Old Town or in your hotel HeidelbergGUIDE with city map (per room)
all year round
A hop-filled experience since 1603! Entertaining beer tour through the Old Town
Brew, suds, wallop or brown bottle ... The Heidelberg Brewing Regulations issued by Elector Friedrich IV in 1603 were even stricter than the Bavarian Purity Law of 1516! Any student, then or now did not really care - the main thing was that there was enough in stock...This exclusive and amusing beer tour through Heidelberg's Old Town will help you find out what type of beer you are and which of our Heidelberg beers you like best.
Included services
• 1, 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Castle Tour (1.5 hours)
• Beer tour through Heidelberg‘s Old Town including an experienced Heidelberg beer guide, 4 stop-off points and a small traditional snack (approx. 2 hours) **
• HeidelbergGUIDE with city map (per room)
** Further drinks and possible extras will be charged separately and paid on-site at the restaurants.
Bookable
Bookable all year round
Culinary Heidelberg – enjoy regional wines
The sun-drenched vineyards surrounding Heidelberg and the Mediterranean climate make the fine wines from this region irresistible. Steeped in tradition, the cozy restaurant invites you to sit back and relax with a glass of red, rosé or white wine while a wine expert divulges some of the vintners‘ secrets and introduces you to the local wines and wineries. After the winetasting, enjoy a delicious two-course menu in historic atmosphere.
To complement your stay in Heidelberg, we additionally offer you a guided tour, which gives you an insight into the inner courtyard of the romantic Heidelberg Castle.
Included services
• 1, 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Tour of the Old Town (1.5 hours) or Castle Tour (1.5 hours)
• Wine-tasting (approx. 1 hour) in the Old Town including a two-course menu **
• HeidelbergGUIDE with city map (per room)
** Drinks at dinner and possible extras will be charged separately and paid on-site at the restaurant.
BookingsavailablefromSeptember30toOctober12,2025
Heidelberg Wine Village
Thewine-growingindustryinHeidelbergischaracterizedbyacenturieslongtradition.Heidelbergbenefitsfromamildclimateandoffersvines onsunnyslopeseverythingtheyneedtothriveandproducehighquality wines.TheHeidelbergWineVillageistheidealopportunitytodiscover Heidelberg’sculinarydelightsaswellasthecity’ssights.Enjoyanexquisite selectionofwinesaswellasthevariedregionalcuisineintheheartofthe OldTown.Immerseyourselfintheuniqueflairofhistory,traditionand romanceinapleasantatmosphere.Toroundoffyourstay,thepackage includesaglassofwine,servedinthepopularcollectors‘glassofthe HeidelbergWineVillage.
Included services
• 1, 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Tour of the Old Town (1.5 hours) or Castle Tour (1.5 hours)
• Visit to Heidelberg Wine Village including a free drink and the specially designed collector‘s glass as a souvenir
• HeidelbergGUIDE with city map (per room)
Bookings available on weekends June 7 and September 6, 2025
Heidelberg Castle Illumination
Every year, the magic of the Heidelberg Castle Illuminations draws crowds of thousands of spectators. Bengal lights bathe the worldfamous ruin in a mysterious red glow, reminiscent of the destruction during the Palatine War of Succession. The origin of the fireworks from the Old Bridge is not war but love: in 1613, the Elector-Prince Friedrich V staged fireworks to welcome his young bride, Elisabeth Stuart, and thereby established this 400-year old tradition. Take part in this spectacular event. After a 90 minute cruise along the Neckar River, enjoy the fireworks from a front row seat when the boat drops anchor in front of the Old Bridge, the best viewing position in town.
Included services
• 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Tour of the Old Town (1.5 hours) or Castle Tour (1.5 hours)
• Cruise during the Heidelberg Castle Illumination with the “Weisse Flotte” (White Fleet) Heidelberg
• HeidelbergGUIDE with city map (per room)
Castle Illumination Cruise Schedule
• Boarding from 7:00 pm
• Departure around 8:00 pm
• Return around 11:00 pm
Seats on board will be reserved for you.
Bookings available from June 13 to August 3, 2025
Heidelberg Castle Festival
The unique renaissance buildings, the dreamy corners as well as the castle garden offer unique possibilities for the artistic accomplishments of the Heidelberg Theater and Orchestra. The castle courtyard, the Thick Tower and the English Building form the backdrop for productions of all genres and festive concerts of the Philharmonic Orchestra. An unforgettable evening is guaranteed and is completed by a three-course menu.
Included services
• 1, 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Tour of the Old Town (1.5 hours) or Castle Tour (1.5 hours)
• Tickets for a performance of the Heidelberg Castle Festival
• Three-course menu in a restaurant in the Old Town or in your hotel HeidelbergGUIDE with city map (per room)
Tip Also available outside the festival season including a performance of the Heidelberg Theater and Orchestra.
You can find the program here.
Bookings available from November 24 to December 22, 2025
Heidelberg Christmas Market
The aroma of roasted almonds drifts through the alleys of the Old Town and handcrafted goods and winter delicacies are sold in tiny fairy-tale cottages – the Heidelberg Christmas Market, with its individual booths, is one of the most beautiful markets in Germany. As you wander through the Old Town, the streets decorated for Advent, you can’t help but feel as if you have been transported to a Christmas fairy tale world. Feel the Christmas spirit on a tour through the Christmas Market.
Included services
• 1, 2 or 3 nights with breakfast
• Return trip on the funicular railway to the castle
• Entrance to the castle courtyard and the German Pharmacy Museum
• Christmas Market tour (2 hours)
• 1 mulled wine or fruit punch including Christmas Market mug as a souvenir
• Three-course menu in a restaurant in the Old Town or in your hotel
• HeidelbergGUIDE with city map (per room)
Overview map
1 Old Town Directly in the town center.
2 City center The Old Town is within 5 – 15 minutes walking distance.
3 Urban area The Old Town is within 20 – 30 minutes walking distance and can be reached easily by public transport within 5 – 10 minutes.
4 Suburbs istricts within the city border; the Old Town can be reached easily by public transport within 15 – 20 minutes.
1 Adagio Aparthotel Heidelberg
2 ATLANTIC Hotel Heidelberg
3 Bayrischer Hof Heidelberg
4 Der Europäische Hof Heidelberg
5 Hilton Hotel Heidelberg
6 ibis Heidelberg Hauptbahnhof
7 IntercityHotel Heidelberg
8 PLAZA Premium Heidelberg
9 Premier Inn Heidelberg Bahnstadt
10 Premier Inn Heidelberg City (Zentrum) 11 Qube Hotel Bahnstadt
Qube Hotel Bergheim 13 Staycity Aparthotels Heidelberg
14 The Heidelberg Exzellenz Hotel
Accommodation establishments which are not marked with stars have not undergone the voluntary rating process. No inference to their standard is intended. Hotelausstattung
Partner Hotels
1 Adagio Aparthotel Heidelberg
Kurfürsten-Anlage 83, 69115 Heidelberg
2 ATLANTIC Hotel Heidelberg
Europaplatz 1, 69115 Heidelberg
3 Bayrischer Hof Heidelberg
The Adagio Aparthotel Heidelberg, newly opened in July 2024, is located directly at the main station in Heidelberg. The Neckar River and various restaurants are just a few minutes away. Heidelberg‘s Old Town is also within walking distance. All 162 apartments are fully equipped and have a completely furnished kitchen, free Wi-Fi, air conditioning and satellite TV. Enjoy your personal lifestyle with all amenities.
Rooms 120 studios available as SR or DR, 42 apartments for up to four people
Opened in March 2024, the ATLANTIC Hotel Heidelberg offers ideal accommodation within 310 comfortably furnished rooms. Thanks to its central location, the hotel is easy to commute to all destinations and has perfect public transport connections. One of the hotel's absolute highlights is the banquet hall on the 13th floor and the 15 High Restaurant & Bar on the 15th floor, which unites an urban seafood and grill concept plus a rooftop bar - including spectacular views of both Heidelberg and the region!
Rohrbacher Straße 2, 69115 Heidelberg Rooms 310 DR Distance approx. 1 km 0.1 km 4 km
The Hotel Bayrischer Hof is centrally located in the heart of the beautiful university town and offers the ideal starting point for visits to the numerous sights such as Heidelberg Castle. Directly at the Bismarckplatz the 1.6 km long pedestrian zone invites you to stroll through the Old Town. Only 2 km from the main station, the hotel can be reached easily. The pleasant atmosphere in the hotel, the young and dedicated staff as well as the central location are positively emphasized by our guests.
Rooms 41 DR, 9 SR, 4 Twin Rooms Distance approx. 3 km 2 km 2 km
100 m
4 Der Europäische Hof Heidelberg
Friedrich-Ebert-Anlage 1, 69117 Heidelberg
5 Hilton Heidelberg
Kurfürsten-Anlage 1, 69115 Heidelberg
6 ibis Heidelberg Hauptbahnhof
Willy-Brandt-Platz 3, 69115 Heidelberg
“We love what we do.“ The private hotel, now in its fourth generation, is located in the heart of Heidelberg – all the sights are within walking distance. With 116 rooms and suites, the Fine Dining Restaurant „Die Kurfürstenstube“, the summer restaurant and the „Europa Bar & Smokers Lounge“, we offer you culinary highlights and excellent drinks. Relax in our PANORAMA SPA with swimming pool, sauna, sanarium, steam bath, sun terrace, massages, beauty treatments and fitness room. We look forward to welcoming you. Yours, the von Kretschmann family.
Rooms 28 SR, 63 DR, 16 Junior Suites, 3 Executive Suites, 5 Serviced Apartments, 1 Penthouse Suite
Warm hospitality in the center of Heidelberg! The hotel, which opened in 2023, with 244 high-quality equipped rooms and suites is located only a few minutes from the riverfront and Heidelberg‘s main attractions. The historic sites, stores and museums of Heidelberg‘s Old Town are within walking distance, Heidelberg Castle is only ten minutes away. For a successful stay, the hotel offers function rooms for all occasions, restaurant, bar, executive lounge and fitness center.
Rooms 244 rooms available as SR or DR
Due to its direct location near the main station the hotel offers excellent transport connections and also has parking spaces for cars and buses. All rooms were completely renovated in 2019, are air-conditioned and have a flatscreen TV and free Wi-Fi. The 3 modern meeting rooms offer ideal working conditions for business clients. Enjoy a selection of local and international drinks at our bar and thanks to Sky you will not miss any important sporting event during your stay. Start your day with our rich breakfast buffet and delicious waffles from the waffle bar.
Rooms 100 DR, 71 SR, 2 barrier-free rooms
7 IntercityHotel Heidelberg
Kurfürsten-Anlage 81, 69115 Heidelberg
8 PLAZA Premium Heidelberg
Sofienstraße 6 – 8, 69115 Heidelberg
9 Premier Inn Heidelberg City Bahnstadt
Czernyring 26 – 28, 69115 Heidelberg
As a hotel with 198 rooms and five conference rooms, the IntercityHotel Heidelberg is the perfect place for business meetings and the ideal location for city trips in Heidelberg. Located directly at the main station, the hotel guarantees short distances to the city center and all its shopping facilities and sights. This hotel is centrally located with all major transport connections in the immediate vicinity.
The recently opened PLAZA Premium, which is situated close to the historic Old Town, offers you the perfect place for all kinds of leisure activities. The 166 allergy-friendly rooms are spread over 6 floors. The suites on the top floor are particularly impressive with an unobstructed view of Heidelberg and the castle. The welcoming lobby with hotel bar, the relaxing lounge and the light-flooded breakfast room with terrace ensure a pleasant stay. You can also enjoy in-house massages and beauty treatments.
Our Premier Inn Heidelberg City Bahnstadt is located about 2 km from the center of the historical city of Heidelberg and within a 10-minute walk from the main station. We offer bright, air-conditioned rooms, free Wi-Fi and a modern bathroom. Enjoy our delicious breakfast buffet to start the day and spend the evening with a cool drink at our bar or on the terrace. Afterwards, relax in comfortable beds in your room and have a wonderful night‘s sleep.
10 Premier Inn Heidelberg City Zentrum
Kurfürsten-Anlage 23, 69115 Heidelberg
11 Qube Hotel Bahnstadt
Grüne Meile 21, 69115 Heidelberg
12 Qube Hotel Bergheim
Bergheimer Straße 74, 69115 Heidelberg
Thanks to its central location, you can reach all the sights in just a few walking minutes. In bright, air-conditioned rooms with comfortable beds, free Wi-Fi and a modern bathroom, a wonderful night‘s sleep awaits you. Enjoy our delicious breakfast buffet in the morning, sitting outside in the courtyard when the weather is fine. In the evening, we serve pizza and delicious drinks at the bar. A meeting room for 10 people is also available. The bus parking lot directly in front of the hotel is free of charge.
The Qube Hotel Bahnstadt is located in the heart of the new, central Bahnstadt district and welcomes you with friendly service in a warm and cordial atmosphere. The modern building was completed in 2020 and has 84 air-conditioned rooms, three conference rooms and a large underground parking garage. Pure relaxation is offered by the outdoor terrace. In addition, guests have access to a magnificent roof terrace with a beautiful view of Heidelberg. On the first floor there is the breakfast and restaurant area with lounge and hotel bar.
The Qube Hotel Bergheim promises quality and design in its main building, in the Qube Villa and in the Qube apartments. Let yourself be enchanted - in an atmosphere, characterized by friendliness, service and individuality. The restaurant with adjoining lounge and bar, three light-flooded conference rooms and a roof terrace on the fifth floor round off your stay.
Rooms 28 DR, 12 SR, 32 Superior and Deluxe Rooms, Junior Suites and apartments
13 Staycity Aparthotels Heidelberg
Speyerer Straße 7 – 9, 69115 Heidelberg
14 The Heidelberg Exzellenz Hotel
Rohrbacher Straße 29, 69115 Heidelberg
Modern studios, spacious and fully equipped for group travelers. The Staycity Aparthotels Heidelberg is convincing by its good location, as well as convenient connections for bus and train. Only a few minutes from the main station away. Use the streetcar, which stops directly in front of the hotel, or take a stroll. You can also easily reach the historical alleys with their cafes and restaurants on foot.
We welcome you to our centrally located art nouveau house, in walking distance from the Old Town of Heidelberg with its numerous sights. All our rooms are newly renovated; a part of them, our studios, also have a fully equipped kitchenette. Free Wi-Fi is available in all rooms. In-house parking, as well as a rich breakfast buffet contribute to your comfort.
Rooms 29 DR, 13 SR, 6 three-bed rooms
With castle ticket including funicular railway
One-time free admission to: University Museum, Student Prison, Kurpfälzisches Museum (Palatinate Museum), German Packaging Museum
With Heidelberg Guide including leisure tips and city map
Free travel on public transport in the city area
Discounts with attractive partners and on our public guided tours
*Discount starting at € 25 for pupils, students and trainees up to 28 years (with ID).
Neuenheimer Feld Kliniken (Hospital)
Neckarwiese
Schurmanstraße
Kurfürsten-Anlage
Bahnhofstraße
Hauptbahnhof (main station)
Kirchheim / Weststadt
Bus parking
Neckarmünzplatz
(Boarding and unboarding point for tour buses)
Neckarmünzplatz with its Tourist Information is the ideal starting point to explore the Old Town on foot or to reach the funicular railway and the castle.
Attention This square is subject to an absolute stopping prohibition except for the purpose of passenger change not to exceed 10 minutes. However, the following bus parking places are available nearby:
Neuenheimer Landstraße
Uferstraße
Philosophenweg (Philosophers‘ Walk)
Weisse Flotte
Neckarstaden
Friedrich-Ebert-Anlage
Gaisbergtunnel
Friedrich-Ebert-Anlage
Karlstor / Altstadt (max. 15 parking spaces)
For Old Town Tours, we recommend using the bus parking area Karlstor / Altstadt. This parking space is located at the end of the famous pedestrian zone in the Old Town right behind the Karlstor at the “S-Bahn“ station. If you have booked an Old Town Tour, the bus can ideally stop briefly at the Neckarmünzplatz, only 300 m away, to let passengers board or unboard, before parking at Karlstor / Altstadt.
Bergheimer Straße
Schlangenweg
aße
Kloster (Benedictine abbey) Stift Neuburg
Ziegelhäuser Landstraße
Alte Brücke (Old Bridge)
Solar-powered boat
Neckarstaden
Hauptstraße
Universitätsplatz
Steingasse
Obere Neckarstraße Mönchg
Marktplatz
Merianstraße Ingrimstraße
Zwingerstraße Unt Fauler Pelz ObererFaulerPelz NeueSchlossstraße
Neue Schlossstraße
Neckarmünzplatz
Kornmarkt
Ziegelhausen Footpath
Fußgängerübergang (pedestrian crossing)
Neckarmünzplatz
Karlstor/Altstadt
Heidelberger Schloss (Castle)
Schloss
Bergbah n (funicular r a ilway )
Märchenparadies (Fairy Tale Paradise)
Molkenkur
Königstuhl
Castle
Tour busses can only drive up to the castle with a parking reservation / special permit requiring a fee. You can obtain these – if parking spaces are available – at www.reiseshopheidelberg.de or by email to park@reiseshop-heidelberg.de
Immediate reservations can be made on the day before, or on the same day, by phone: +49 172 6200063.
Between 7:00 pm and 8:00 am, driving up to the castle is prohibited. Individual permits can be obtained from the Traffic Management Office by phone: +49 6221 58-30500.
Note All information regarding the availability of bus parking and access to the castle can be found at www.reiseshop-heidelberg.de or by sending an e-mail to park@reiseshop-heidelberg.de.
Attention The Neue Schlossstrasse is closed for vehicles weighing 3.5 tons or more. A detour of approx. 15 km leads via Gaiberg.
Castle ticket including funicular railway
Two Heidelberg attractions go hand in hand: with the castle ticket you have the option of reaching the romantic Heidelberg Castle comfortably, eventful and in an environmentally friendly way by taking the funicular railway. The funicular railway also combines two special features: the lower funicular railway to the Molkenkur station is the most modern, while the upper one leading to the Königstuhl (King’s Seat) is the oldest cableway in Germany.
Your benefit HeidelbergCARD
The castle ticket includes admission to the castle courtyard, the barrel cellar as well as the German Pharmacy Museum and the fare for the funicular railway trip to the castle with a continuation of the trip to the Molkenkur station (return trip including one stop)!
* Price per person
(valid for using the lower railway)
€ 11 Adults
€ 5.50 discounted price (pupils and university students up to 28 years of age and severely disabled people with appropriate ID)
You can get the castle ticket including the funicular railway at the following places in Heidelberg
– Tourist Information at the Hauptbahnhof (main station)
– Tourist Information at the Neckarmünzplatz (Old Town)
– Citizen service in the Rathaus (town hall) at the Marktplatz (Market Square, Old Town)
– Checkout counter at the Kornmarkt and castle funicular railway station
– Heidelberg Castle checkout counter
Group order
For groups of 15 people or more, you can order castle tickets via our reservation department (dispatch by post within Germany). Please let us know the final number of participants two weeks before traveling (refund for excess ordered tickets is not possible).
Phone +49 6221 5840-228 gruppen@heidelberg-marketing.de
Opening hours Heidelberg Castle
Castle courtyard, Great Barrel
All year: 9:00 am – 6:00 pm last admission 5:30 pm
German Pharmacy Museum
April – October: 10:00 am – 6:00 pm, last admission 5:40 pm
November – March: 10:00 am – 5:30 pm, last admission 5:10 pm
Note Information is subject to change.
The HeidelbergCARD makes your journey even easier. Benefit from the following included services:
– castle ticket including funicular railway
– free use of public transport in Heidelberg
– combo ticket (one-time free entrance to the University Museum, the Student Prison and the special exhibition)
– One-time free admission to: Deutsches Verpackungs-Museum (German Packaging Museum) and Kurpfälzisches Museum (Museum of the Palatinate) with Textilsammlung Max Berk
– numerous discounts on tours, museums, leisure activities, restaurants and shops.
1 day – € 29, discounted price € 25 **
Valid from midnight to midnight on the day of validity.
2 days – € 32, discounted price € 27 **
Valid all day on the first day until midnight the following day.
4 days – € 34, discounted price € 29 **
Valid all day on the first day until midnight of the fourth day.
Family 2 days – € 70
Valid all day on the first day until midnight the following day for a family (2 adults + up to 3 children or 1 adult + up to 4 children under the age of 16).
** HeidelbergCARD for pupils and university students up to 28 years of age with appropriate ID, including discounted castle ticket.
Funicular railway departure times
Annual funicular railway maintenance
January 7 – March 28, 2025 (replacement bus services)
Summer timetable
valid from March 29 – October 5, 2025
Kornmarkt – Castle
9:00 am (every 10 minutes), last trip at 8:00 pm
Castle – Kornmarkt
9:03 am (every 10 minutes), last trip at 8:03 pm
Winter timetable
valid from October 6, 2025 – March 31, 2026
Kornmarkt – Castle
9:00 am (every 10 minutes), last trip at 5:10 pm
Castle – Kornmarkt
9:03 am (every 10 minutes), last trip at 5:43 pm
Note The lower funicular railway from the Kornmarkt station via the castle to the Molkenkur station is equipped to facilitate disabled access. Strollers must be carried on the steps. The conductors are happy to assist you. We recommend that families with small children use a buggy.
Excerpt of the events 2025
A great program all year round.
Heidelberger Frühling (Heidelberg Spring)
March 22 – April 13, 2025
One of the largest music festivals in Germany that belongs to the top league of international festivals for classical music and once again invites visitors to well over 100 events this year. www.heidelberger-fruehling.de/en
Heidelberger Herbst (Heidelberg Autumn)
September 27 and 28, 2025
One of the biggest Old Town festivals in the region features an artisan market, a giant flea market, numerous regional specialties and many bands providing entertainment in various different squares in the Old Town.
www.heidelberg-marketing.com
Heidelberger Schlossfestspiele (Heidelberg Castle Festival)
June 13 – August 3, 2025
The one-of-a-kind Renaissance buildings, the sleepy nooks and crannies, as well as the sprawling gardens and parks offer fascinating opportunities for the artistic work of the Heidelberg Theater. Squares and surfaces become stages, walls and corners backdrops.
www.schlossfestspiele-heidelberg.de
Heidelberger Castle Illuminations with Fireworks
June 7 and September 6, 2025
Bengali lights blaze two times every summer on the walls of the ruin in a picturesque and eternal manner. The illumination of the beautiful facade of the castle is complemented by festive fireworks which bathe the Old Town in an impressive brilliance. www.heidelberg-marketing.com
Metropolink Festival
End of July – Beginning of August 2025
The festival once again shows Heidelberg from its young, creative side and brings contemporary urban arts to life. Along with large-scale murals by internationally renowned artists, the two-week festival is enriched by a varied line-up of concerts, creative workshops and interesting guided tours. Immerse yourself in this creative place that reinvents itself every year allowing Heidelberg to shine in all its diversity.
www.metropolink.art
Heidelberg Wine Village
September30–October12,2025
IthasbecomeapermanenthighlightinHeidelberg'sevent calendar.Providingtheidealopportunitytoenjoynotonly theuniqueatmosphereintheheartoftheOldTown,italso offersthepossibilitygettingtoknowitsculinarydelights.
www.heidelberg-marketing.com
Enjoy Jazz
October 2 – November 8, 2025
The festival offers diverse events for about seven weeks, with an emphasis not only on jazz, but also on other genres – in exclusive venues, e.g. in Heidelberg.
www.enjoyjazz.de/en
Heidelberger Christmas Market
November 24 – December 22, 2025
Nestled in the Old Town, illuminated by the world-famous castle above, the Heidelberg Christmas Market invites you to take some time out and visit one of its six historic locations.
“Winterwäldchen” (Winter Forest) and Heidelberg Ice Rink
November 24, 2025 – Beginning of January 2026
At the Kornmarkt, the Winter Forest beckons visitors with its magical atmosphere, while one of Germany’s prettiest ice rinks offers ice-skating pleasure on the Karlsplatz.
www.heidelberg-marketing.com
Further events can be found on our website Dates and information are subject to change.
Good to know
The central location of Heidelberg makes traveling easy with all modes of transport.
Getting here
Rail
Heidelberg is well connected to the European long distance network, as well as to the German Rail Network (ICE and IC/ EC, www.bahn.de). Within the region and across its borders, the Rhine-Neckar Transport Association ensures the best connections with the S-Bahn (www.vrn.de).
Car/Bus
The A5/A6 highways (Autobahn) access large sections of the entire Rhine-Neckar region with inter-connected exits and connecting federal roads. The A5/A656 highways have direct exits to Heidelberg.
Airports
City Airport Mannheim (approx. 18 km) www.flugplatz-mannheim.de/en
Frankfurt Airport (approx. 80 km) www.frankfurt-airport.com/en
Baden-Airpark Flughafen
Karlsruhe/Baden-Baden (approx. 90 km) www.baden-airpark.de/en/ Flughafen Stuttgart (approx. 120 km) www.flughafen-stuttgart.de
Frankfurt Hahn Airport (approx. 150 km) www.hahn-airport.de/en
Nette Toilette (Nice restrooms)
You can use a total of 30 “nice restrooms” in the Old Town area without being forced to purchase or consume anything. Some restaurants and stores bear the “Nette Toilette” symbol on the entrance door. www.heidelberg.de
TLS Transfer & Limousine Service
Simply and conveniently book your TLS transfer that will pick you up directly at your terminal at Frankfurt Airport and take you to your hotel in Heidelberg! Prices on request.
HLS Heidelberg Limousine Service
Book with us an exclusive limousine service, VIP first class service, cab service, airport transfer or shuttle service. Our trained chauffeurs will bring you safely to your destination. Prices on request.
RV/Camping
RV site
Harbigweg 1 – 3, 69124 Heidelberg 48 parking spaces, open all year round www.wohnmobilstellplatz-heidelberg.com
Camping Heidelberg
Schlierbacher Landstraße 151, 69118 Heidelberg quiet location, right beside the Neckar River open April – October www.camping-heidelberg.de
Camping Haide
Ziegelhäuser Landstraße 91, 69151 Neckargemünd 200 parking spaces, right beside the Neckar River open April – November www.camping-haide.de
Mobile in Heidelberg
Modes of transportation in Heidelberg
Public passenger transport
You can get information on the Heidelberg public transportation lines and fares around the clock from the service hotline +49 621 1077077, online at www.vrn.de or at RheinNeckar-Verkehr GmbH’s (RNV) Customer Service Center at the Hauptbahnhof (main station), Kurfürsten-Anlage 62.
Bicycle
Exploring Heidelberg by bike is wonderful and convenient. Bicycles can be rented here: Radolino bike rental www.radolino.de radhof BERGHEIM www.fahrrad-heidelberg.de
DB-bike rental system in front of the main station www.callabike.de/en
Joyrides E-Bike rental www.joyrides-rent.de
Cargo bike and pedelec rental with trailer www.rueckenwind-hd.org
VRNnextbike
VRNnextbike has numerous bike stations in the metropolitan area Rhine-Neckar and operates around the clock. The stations are located at busy transport hubs near bus and tram stops. For further information: Phone: +49 30 69205046 www.vrnnextbike.de/en
Carsharing
Stadtmobil Rhein-Neckar
Phone +49 621 12855585 www.rhein-neckar.stadtmobil.de
eCarsharing Rhein-Neckar
Phone +49 6221 3574974 www.ecs-rn.de
AnyMove
Phone +49 30 83795645 www.anymove.app/heidelberg
Taxi
Taxizentrale
Phone +49 6221 302030 www.taxizentrale-heidelberg.de
TaxiHDirekt
Phone +49 6221 739090 www.taxihdirekt.de
e-Scooter
At many locations throughout the city of Heidelberg, numerous e-scooters from various providers are available for rent. To rent an e-scooter, register via the app of the respective rental company: www.bolt.eu www.li.me
www.tier.app/en www.zeusscooters.com
Traveler information sheet on a package tour according to
§ 651a of the German Civil Code
The combination of travel services offered to you is a package tour within the meaning of directive (EU) 2015/2302.
Therefore, you may claim all EU rights that apply to package tours. The company Heidelberg Marketing GmbH, Neuenheimer Landstrasse 5,
D-69120 Heidelberg bears full responsibility for proper execution of the entire package tour. The company Heidelberg Marketing GmbH also has the legally required security for repayment of your claims and, if transport is included in the package tour, to ensure your return transport in case of its insolvency.
The most important rights according to policy (EU) 2015 / 2302
– Travelers receive all essential information concerning the package tour before the conclusion of the package tour contract.
– At least one entrepreneur at a time shall be liable for proper rendering of all travel services included in a contract.
– The travelers will receive an emergency phone number or information on a point of contact through which they can contact the tour operator or the travel agency.
– The travelers can transfer the package tour to another person – within an appropriate period of time and potentially subject to additional fees.
– The price for the package tour must only be increased if certain costs (e.g. fuel prices) increase and if this is expressly stipulated in the contract, and in any case no later than 20 days before the start of the package tour. If the price increase exceeds 8 % of the price for the package tour, the traveler may withdraw from the contract. If a tour operator reserves the right to increase the price, the traveler shall have the right to reduce the price if the corresponding costs reduce.
– The travelers may withdraw from the contract without paying a revocation fee and shall be reimbursed in full for all payments if one of the essential parts of the package tour, except for the price, is changed considerably. If the entrepreneur responsible for the package tour cancels the package tour before it commences, the travelers shall have a claim to reimbursement for costs and, potentially, compensation.
– The travelers may withdraw from the contract without incurring any revocation fee if any extraordinary circumstances occur before commencement of the package tour, e. g. if there are any security risks at the destination that are expected to impair the package tour.
– The travelers may also withdraw at any time before commencement of the package tour against payment of an appropriate and reasonable revocation fee.
– If essential parts of the package tour cannot be performed according to the agreement after commencement of the package tour, the traveler shall be offered appropriate other provisions without additional costs. The traveler may withdraw from the contract without paying any revocation fee (in the Federal Republic of Germany, this right is called “termination”), if services are not rendered according to the contract and this has essential effects on rendering of the contractual package tour services and the tour operator does not remedy this.
– The traveler shall have a claim to price reduction and / or damages if the travel services are not rendered or not rendered properly.
– The tour operator shall support the traveler if he/she is in trouble.
– In case of insolvency of the tour operator or – in some Member States – the travel agent, payments shall be reimbursed. If the tour operator or, if relevant, the travel agent, becomes insolvent after commencement of the package tour and if transport is part of the package tour, return transport of the travelers is ensured. Heidelberg Marketing GmbH has taken out insolvency insurance with R+V Allgemeine Versicherung AG. The travelers may contact R+V Allgemeine Versicherung AG (R+V Allgemeine Versicherung AG, Abt. Kredit-Schaden, Raiffeisenplatz 1, 65189 Wiesbaden, Phone +49 611 5335859, Fax +49 611 5334500, Email: info@ruv.de, www.ruv.de) if they are denied any services by Heidelberg Marketing GmbH due to insolvency.
Website on which the policy (EU) 2015 / 2302 in the form transposed into national law can be found: www.umsetzung-richtlinie-eu2015-2302.de.
General Terms and Conditions
Heidelberg Marketing GmbH, Travel Conditions for Package Tours for Groups
Dear guests,
The following provisions shall, as far as they are effectively agreed, become the content of the package tour agreement concluded between you as travel participant (in the following “TP”) and Heidelberg Marketing GmbH – hereinafter in short “HDM”. They supplement the legal provisions of section 651a –y German Civil Code (Bürgerliches Gesetzbuch; BGB) and sections 250 and 252 of the introductory law for the BGB (Einführungsgesetz zum BGB; EGBGB) and detail them. They shall solely apply to package tours of groups with at least 15 participants. Please read these travel conditions with care before booking.
1. Conclusion of the Package Tour Agreement, Provision of the Group Client and the Person Responsible for the Group
1.1 The group ordering contractee (“group ordering client”) shall be the institution, the legally capable or non -legallycapable association, the company or other entity under private or public law who is charged by HDM with execution of the group tour.
1.2 The person responsible for the group shall be the person acting for the group ordering client, and during the tour specifically the service provider assigned by the group client.
1.3 For tours of closed groups within the meaning of these travel conditions, the contractual partner of the travel contract shall be the TP, who has the legal position of a beneficiary according to the provisions of a contract to the benefit of third parties (section 328 BGB) concerning the agreements made between the group client and HDM.
1.4 A group tour can only be booked in text form.
1.5 The following shall apply to all bookings:
a) For the “group tours” (with overnight stay), HDM shall submit a binding offer for conclusion of a travel agreement and the coordination of the details to the group client as independent contracting partner and debtor from the group client. The contract shall solely be concluded upon receipt of the written acceptance of the offer by the group client to HDM within the period for acceptance indicated by HDM.
b) Upon or without undue delay after conclusion of the contract, HDM shall provide the group client with a travel confirmation in compliance with the legal provisions on a permanent data carrier (enabling the group client to keep or store the declaration unchanged, so that it will be accessible to him within an appropriate period of time, e.g. on paper or by email) for all participants, provided that the group client does not have any claim to a travel confirmation on paper according to sect. 250 section 6 para. (1) sentence 2 EGBGB, due to the contract being concluded during concurrent physical presence of both parties or outside of business premises.
c) A declaration of acceptance with changes, restrictions or expansions towards the offer of HDM shall not lead to conclusion of a contract. It is recommended that the group client requests a new offer if any changes are desired. 1.6 HDM notes
that there is no right to withdraw, according to the statutory provisions (Section 312 Subsection 7 of the German Civil Code), for any package tour agreements according to section 651a and section 651c German Civil Code that are concluded by distance selling (letters, catalogue, phone calls, telecopies, emails, messages sent via a mobile phone provider (text messages) and radio, telemedia and online services), i.e. neither for the group client, nor for the participants, but only the statutory cancellation and termination rights, and specifically the right to cancellation in accordance with section 651h German Civil Code (see also point 6). However, there shall be a right to withdraw if the contract for travel services according to section 651a German Civil Code was concluded outside of business premises, except if the oral negotiations on which the conclusion of the contract is based took place upon the previous order of the consumer; in the latter case, there shall also not be any right to withdraw. The information above shall also apply if accommodation services are booked with HDM, (e.g. hotel rooms) and HDM is not the agent but the immediate contract partner of the TP.
2. Contract Basics, Services, Travel Agents, Third -party Leaflets
2.1 The contractual service obligations of HDM are determined according to the travel offer in conjunction with the booking confirmation and any supplementary information of HDM for the respective tour, as far as these are available to the group client or the TP upon booking. As far as HDM made an offer to the group client according to item 1.5, and a contract has been concluded between HDM and the group client on this basis, the contractual service obligation shall solely be based on the content of this offer and the information and indications referenced in it concerning the services of HDM.
2.2 Service providers (e.g. hotels, transport companies) and agencies shall not be authorized to make agreements, provide information or make representations that change the agreed content of the package tour agreement, exceed the contractually promised services of HDM or contradict the travel offer.
2.3 Location and hotel brochures that are not issued by HDM shall not be binding upon HDM and for its performance obligation, as far as it was not made the object of the travel offer or the content of the service obligation of HDM by express agreement with the group client.
2.4 The precontractual information provided by HDM concerning essential properties of the travel services, the tour price and any additional costs, the payment modalities, the minimum participant numbers and the cancelation flat rates (purs. to section 250 section 3 items 1, 3 to 5 and 7 EGBGB) shall only then not become part of the package tour contract if this has been expressly agreed between the parties.
3.
Payment
3.1 HDM may only request or accept payments for the trip prior to the end of the package tour if an effective money hedging contract is in place and the group client is provided with a
collateral certificate by HDM, with the name and contact information of the money hedging provider in clear, understandable and highlighted fashion.
3.2 HDM may either provide the group client with an overall collateral certificate for all participants, or a collateral certificate for each participant with the proviso that the group client is obligated, at the choice of HDM, to either provide it to the individual participants or to keep it in trust for them. The group client must ensure that it has either an overall collateral certificate or the individual collateral certificates before collecting cash from the participants according to item 3.3.
3.3 The tour participants shall pay the deposit and / or balance to the group client, unless something different has been expressly agreed in written form. Direct payment of the tour participants to HDM shall not be possible. The group client shall act as HDM's authorized collection agent for the tour participants in this context.
3.4 The group client shall be liable towards HDM for culpable violations of its above cash collection obligations as far as HDM suffers any loss of payment caused by such violations of obligations. Independently of any corresponding violation of obligations, the group client shall be liable for the overall payment as far as it has assumed a corresponding obligation by express and separate declaration.
3.5 After conclusion of the contract, a deposit of 10 % of the tour price shall be due for payment immediately against handing provision of the collateral certificate to the group client according to the proviso of item 3.2.
3.6 The remaining payment shall be due 30 days before the start of the tour, provided that the collateral certificate has been handed over to the group client , when it is certain that the tour can no longer be canceled according to item 8 of these travel conditions because an agreed minimum number of participants is not reached. For bookings made less than 30 days before the tour commences, the entire tour price shall be due for payment at once.
3.7 If deposits and / or the remaining payment are not made by the group client according to the agreed due dates for payment even though HDM is ready and able to properly perform the contractual services, has met its statutory information obligations and although the group client has no statutory or contractual retention right, HDM shall have the right to withdraw from the package tour contract after sending a reminder with a reasonable grace period following the expiration of the deadline, and to charge the group client with cancellation fees in accordance with item 6 of these terms as far as the group client is responsible for the default of payment.
4. Payment Obligations of the Group Client with an Agreed Minimum Participant Number / Graduated Prices
4.1 If a certain minimum participant number is agreed as basis for the price with the group client, the group client shall owe the corresponding tour price as an independent payment obligation, irrespective of the actual participant number and notwithstanding the right of HDM to withdraw from the contract if applicable, according to the provisions in item 8 of these conditions.
4.2 If any graduated prices are agreed with the group client in that the price per participant increases when certain participant numbers are not reached, the group client shall owe the corresponding payment as an independent contractual obligation, independently of the payment obligations of the participants as such.
5. Changes to Contract Terms Before Commencement of Travel That Do Not Concern the Travel Price
5.1 Deviations from essential properties of travel services according to the agreed terms of the package travel contract that become necessary after conclusion of the contract and were not initiated by HDM in bad faith, shall be permitted before commencement of travel as far as the changes are not considerable and do not adversely affect the overall scope of the trip.
5.2 HDM shall be obligated to inform the traveler via a durable medium (including email, text message or voice message) in a clear, understandable and highlighted manner immediately after taking note of any cause for changes to services.
5.3 In case of a considerable change to an essential property of a travel service or a deviation from special requirements by the traveler that became part of the package travel contract, the group client or traveler shall have the right to either accept the changes communicated by HDM within the reasonable period set and communicated by HDM together with the notification of changes or to cancel the package travel contract free of charge. If the traveler does not declare cancellation from the package travel contract to HDM within the set period, the change shall be considered as accepted.
5.4 Any possible warranty claims shall remain unaffected, insofar as the modified services are defective. If HDM incurred lower costs for executing the modified trip or any trip of the same quality and price offered in lieu, the traveler shall have a right to reimbursement in the amount of the difference according to Section 651m Subsection 2 of the German Civil Code.
6. Cancellation by Travel Participant prior to start of Travel / Cancelation Fee
6.1 The group client and the tour participants may cancel the package tour contract at any time before commencing the tour. The cancellation shall be declared towards HDM under the address indicated in these conditions. If the tour was booked via a travel agent, the cancellation can also be declared towards him. Cancellations shall be submitted in written form (Section 126b of the German Civil Code, f. ex. e -mail or fax). If the group client is a merchant or legal entity under private or public law, he shall make cancellation declarations in writing only.
6.2 If the group client or the participants withdraw before commencement of the tour or if any participants do not start the tour, HDM will lose its claim to the tour price. HDM may demand an appropriate compensation instead as far as it is not at fault for the cancellation. HDM may not demand compensation if unavoidable exceptional events that significantly impair the ability to provide the package tour or to transport people to the destination occur at the destination, or in its immediate vicinity; circumstances are deemed unavoidable and exceptional if they are not subject to the control of the party invoking such circumstances and their results could not have been prevented even if all reasonable precautions had been taken. This shall, however, not prejudice the payment obligations of the group client in accordance with item 4 of these conditions. Group clients and participants are jointly and severally liable for these costs of cancellation.
6.3 HDM has defined the following fixed compensation levels under consideration of the period between notice of cancellation and the commencement of travel as well as under consideration of expected savings and the expected profits that may be earned by other use of the travel services. The
compensation shall be calculated as follows based on the time of receipt of the declaration of cancellation:
– up to 31 days before start of the tour 10 %,
– from day 30 to day 21 before the start of the tour 25 %,
– from day 20 to day 15 before the start of the tour 50 %,
– from day 14 to day 7 before the start of the tour 80 %,
– from day 6 onwards and if not starting the tour 90 % of the tour price.
6.4 The group client and participant shall in any case have the right to prove to HDM that it has incurred no damage or a much lesser damage than the flat rate claimed by it in compensation. In any case, the group client and participant shall have the right to prove to HDM that HDM has not suffered any damage at all or that the damage is considerably less than the flat rate claimed by it in compensation.
6.5 A compensation in accordance with item 6.3 shall not be deemed to be fixed and agreed, to the extent HDM proves that HDM has incurred significantly higher expenses than the respective applicable compensation rate calculated in accordance with item 6.3. In this case, HDM shall be obligated to specify the amount and document the required compensation under consideration of the saved expenses and the purchase of any other use of the travel service.
6.6 If HDM is obligated to reimburse the tour price due to cancellation, section 651 e Civil Code shall remain unaffected.
6.7 It is recommended that the group client urgently recommends to the participants taking out a travel cancellation cost insurance and an insurance to cover the return costs in case of accident or illness; it is urgently recommended that the participants take out these insurances directly and independently of the corresponding measures and offers of the group client.
6.8 The legal right of the participant to demand from the tour operator by notification on a permanent data carrier according to section 651 e German Civil Code that a third party enters into the rights and obligations from the package tour contract in his place shall not be affected by the above conditions. Such a declaration shall be timely in any case if it is received by the tour operator 7 days before commencement of the tour. The right to provide a replacement participant shall be due to the group client and the person responsible for the group as well in corresponding application of the legal provision of section 651e German Civil Code.
7. Service not used
If the group client and / or the participants did not use individual travel services that HDM was willing and able to provide in conformity with the contract for reasons that are due to their responsibility (e.g. due to premature return or any other mandatory reasons), they shall not have any claim to prorated reimbursement of the tour price unless such reasons would have entitled them to cancel the contract free of charge or to terminate the travel contract under the statutory provisions. HDM shall strive for reimbursement of the expenses saved by the service provider. This obligation shall not apply in case of entirely inessential services.
8. Cancellation by HDM because the minimum number of participants is not reached
8.1 HDM may cancel the contract with the group client and the participants if a minimum number of participants is not reached according to the following provison:
a) The minimum number of participants and the latest time of receipt of the declaration of cancellation from HDM by the participant must be indicated in the respective pre -contractual information.
b) HDM shall indicate the minimum number of participants and the latest cancellation deadline in the booking confirmation.
c) HDM shall be obligated to declare the cancelation of the tour towards the participant without delay once it is certain that the tour will not take place due to the minimum number of participants not being reached.
d) Cancellation by HDM later than 30 days before commencement of the tour shall not be permitted.
8.2 If the tour does not take place for this reason, the participants shall be reimbursed for the tour price without delay; 6.6 shall apply accordingly.
9 Termination due to behavior-related Reasons
9.1 HDM may terminate the package tour agreement without complying with any period of notice if the group client and / or the person responsible for the group and / or any of the participants causes sustained disturbance in spite of a warning by HDM or behaviors in violation of the contract at a scope that justifies immediate cancelation of the contract. This shall not apply as far as the non-contractual behavior is based on violation of information obligations on the side of HDM. In case of non-contractual behavior of the group client and / or the person responsible for the group, this shall entitle HDM to terminate the contracts with the individual participants only if and as far as execution of the tour for the individual participants becomes objectively impossible or unreasonable for HDM due to the non-contractual behavior of the group client and / or person responsible for the group.
9.2 If HDM declares termination, it shall retain the claim to the tour prices; however, it must accept setoff of the value of saved expenses and the benefit that it acquires from other use of the service not utilized, including the amounts recovered by it from the service providers.
10. Obligations of the Participant
10.1 Travel documents
The participant shall inform HDM or the travel agent through which he has booked the package tour if he does not receive the necessary travel documents (e.g. hotel voucher) within the period indicated to him by HDM.
10.2 Report of defects / demand of remedy
a) If the tour is not rendered free of travel defects, the participant may demand remedy.
b) As far as HDM is unable to remedy the defect due to culpable omission of the report of defects, the participant shall neither have the right to claim reduction according to section 651m German Civil Code, nor damage claims according to section 651n German Civil Code.
c) The participant himself shall, notwithstanding the corresponding independent obligations of the group client or
person responsible for the group, be obligated to inform HDM without delay of his report of defects. The participant shall be informed of the local representative, their availability and communication details of HDM in the travel confirmation. The participant may however inform his travel agent through whom he has booked the package tour of the reported defects as well.
d) The tour guide, agencies and employees of service providers shall not have the right and are not authorized by HDM to confirm defects or accept any claims against HDM.
10.3 Grace period before termination
If the group client or participant wants to terminate the package tour agreement due to a travel defect of the type designated in section 651i para. (2) German Civil Code, provided it is essential, according to section 651l German Civil Code, it shall give HDM an appropriate grace period for remedy first. This shall not apply only if HDM refuses remedy or if immediate remedy is necessary. The termination right of the group client shall only apply as far as and for the participants for whom the above prerequisites for termination apply, except if the defects leading to termination are objectively so severe that continuation of the tour is not reasonable for the remaining participants and / or the group client himself.
11. Special Conditions for Tours of Closed Groups; Special Regulations on Liability for Group Travel
11.1 HDM shall not be liable for services and service parts of any kind that are offered, organized, executed and / or provided to the participants by the group client / person responsible for the group in addition to the services of HDM, no matter if with or without the consent of HDM. This shall specifically include:
a) tours to and from departure and return location agreed with HDM organized by the client.
b) events not included in the service scope of HDM before and after the tour and destination.
c) tour guides mediated by HDM upon the client’s request.
11.2 HDM shall not be liable for measures and omissions of the group client, the person responsible for the group or the tour guide only mediated by HDM before, during or after the tour, in particular not for any:
a) modifications,
b) instructions to local guides,
c) special agreements with the different service providers,
d) information and representations towards the tour participant that have not been coordinated with HDM.
11.3 As far as the liability of HDM towards the tour participant is connected to the tour price, only the tour price per travel participant agreed between the group client and HDM shall be decisive, without consideration of any surcharges of any kind that are charged to the participant/s by the group client.
11.4 The group client and the person responsible for the group, as well as any tour guide only mediated by HDM, shall not be authorized or entitled to accept any complaints or claims of the participants in the name of HDM before, during or after the tour.
11.5 Reports of defects by the participants that only take place towards the group client or person responsible for the group shall not be sufficient. The group client or person responsible for the group shall nevertheless be obligated to inform the representative of HDM on site of any such reports of defects
without undue delay. If a local representative of HDM is not required according to the contractual agreements, the report shall be filed to the headquarters of HDM at once.
11.6 Independently of the obligation to report defects and the obligation of the group client or person responsible for the group to pass on any defects reported to them to HDM at once according to item 11.5, there shall be an obligation of the group client / person responsible for the group to report any defects to HDM without delay and to demand remedy.
11.7 As far as HDM is unable to remedy the defect due to culpable omission of the report of defects, the group client and participant shall neither have the right to raise reduction claims according to section 651m German Civil Code, nor damage claims according to section 651n German Civil Code.
12. Limitation of Liability
12.1 The contractual liability of HDM for damage that does not result from violation of life, body or health and that was not culpably caused shall be limited to three times the tour price. Any claims exceeding this according to the Montreal conversion or aviation law shall not be affected by this limitation of liability.
12.2 HDM shall not be liable for any service interferences, injury and property damage in connection with services that are only mediated as third-party services (e.g. excursions, sport events, theatre visits, exhibitions, transport services from and to the offered departure and destination site) if these services have been expressly marked as third-party services in the respective scope of work and the respective booking confirmation, indicating the mediated contracting partner, so that they are recognizably not part of the package tour of HDM for the participant and that the provisions of Sections 651b, 651c, 651w and 651y of the German Civil Code have been diligently complied with. HDM shall, however, only be liable if and as far as violation of information, instruction or organization obligations has become causative for any damage suffered by the participant.
13. Assertion of Claims, Addressee
The participant shall raise any claims according to section 651i para. (3) no. 2, 4-7 German Civil Code not towards the group client, the person responsible for the group and the service providers, but only towards HDM. The assertion may also be declared via the travel agent, provided that the package tour was booked via this travel agent. The contractual claims listed in section 651 i para. (3) German Civil Code shall expire after two years. The limitation period shall commence on the day on which the trip is scheduled to end in accordance with the contract. Assertion in text form is not recommended.
14. Passport, Visa and Health Requirements
14.1 HDM shall inform the group client or the participant about general passport and visa requirements, as well as health regulation formalities of the destination country, including the approximate deadlines for acquiring any required visas before concluding a contract, and about any changes to these before commencement of the tour.
14.2 The participant shall be responsible for acquiring and taking along the travel documents required by the authorities, any required vaccinations and compliance with any customs and currency exchange regulations. Disadvantages that result from non-observation of these provisions, e.g. the payment of cancellation fees, shall be at his expense. This shall not apply if HDM does not provide information, or has provided insufficient or incorrect information.
14.3 HDM shall not be liable for the timely issue and receipt of necessary visas by the respective diplomatic representation if the traveller has charged HDM with procuring them, except if HDM has culpably violated its obligations.
15. Special Regulations in Connection with Pandemics (in particular the Corona Virus)
15.1 The parties agree that the agreed travel services shall always be provided by the respective service providers in compliance with and in accordance with the official requirements and conditions applicable at the time of travel.
15.2 The group client and / or participant agrees to comply with reasonable regulations or restrictions on use of the service providers when using travel services and to notify the service provider immediately in the event of typical symptoms of illness.
15.3 The above provisions shall not affect the rights of the group client or participant under § 651i BGB.
16. Choice of Law and Place of Jurisdiction; Information on Consumer Dispute Resolution
16.1 In light of the law on consumer dispute resolution, HDM notes that it will not participate in any voluntary consumer dispute resolution. As far as a consumer dispute resolution was to become binding upon HDM after print of these travel conditions for package tours for groups, HDM shall inform the participants about this in a suitable form as well. HDM indicates the European online dispute solution platform https://ec.europa.eu/consumers/odr/ for any travel agreements concluded in electronic legal transactions.
16.2 For group clients or participants who are not members of a member state of the European Union or Swiss nationals, the exclusive application of German law is agreed for the entire legal and contractual relationship between the group client or participant and HDM. Such group clients or participants must only raise a claim against HDM at the registered office of HDM.
16.3 For any claims of HDM against group clients or participants who are merchants, legal entities under public or private law or persons who have their place of residence or common abode abroad or whose place of residence or common abode is not known at the time the claim is raised, the registered seat of HDM is agreed as place of jurisdiction.
© Copyright protection.
TourLaw - Noll | Hütten | Dukic Rechtsanwälte, München | Stuttgart, 2025
Tourism agency:
Heidelberg Marketing GmbH
Managing director: Mathias Schiemer Neuenheimer Landstraße 5 69120 Heidelberg, Germany
Phone: +49 6221 5840 - 200 Telefax: +49 6221 5840 - 222 info@heidelberg-marketing.de
Commercial register number: HRB 337405
Register court: AG Mannheim
VAT ID: DE226325597
Important notes
All offers in this catalogue may also be booked by resellers (tour operators, travel agencies, event and marketing agencies) Please note that bookings by such companies are not subject to the travel conditions printed in this catalogue, but to the “Terms and Conditions of Heidelberg Marketing GmbH for Marketing of Tourism Services to Resellers” . We will submit the above terms and conditions to the corresponding potential clients along with our offer.
Overnight stays of groups outside of all -inclusive arrangements, i.e. without any further connected travel services, also shall not be subject to the travel conditions printed here, but only to the “Guest Accommodations and Agency Services of Heidelberg Marketing GmbH” . Potential clients shall receive them at the latest together with our offer.
Bookings of “Special Activities” (guided tours, tours, boat trips) that take less than 24 hours and do not include an overnight stay (day trips) and of which the tour price does not exceed 500 Euro shall be subject to the General Terms and Conditions for Special Activities of Heidelberg Marketing GmbH.
Imprint
Heidelberg Marketing GmbH
Neuenheimer Landstraße 5 69120 Heidelberg/Germany
Phone +49 6221 58-40200
Fax +49 6221 58-40222 info@heidelberg-marketing.de www.heidelberg-marketing.com
The Heidelberg Marketing GmbH is a subsidiary of the City of Heidelberg
Content and Layout
Heidelberg Marketing GmbH
Photos
Cover page, pages 3, 4 on the top, 5, 6, 7, 8, 9, 10 on the top,11, 20, 23, 24, 25, 30 – Tobias Schwerdt
Page 4 below – Christoph Düpper
Page 10 below – Susanne Reichardt © Theater und Orchester Heidelberg
Pages 13 to 17 – Photos of the respective accommodations
© Copyright 2025
All contents, in particular texts, photographs and graphics, are protected by copyright. Unless expressly stated otherwise, Heidelberg Marketing GmbH owns the copyright.