LoyaltyRewards rooted in Heart(wood)
This year we’ve been busy bees. Alongside the opening of six new sites including two pubs with rooms in Marlow, Buckinghamshire and Godalming, Surrey, showcasing a total of 36 bedrooms, we’ve been busy crafting something very special for our guests. Introducing our new loyalty app - Treats by Heartwood Inns - where guests have access to the Treathouse where loyalty grows and treats are always in season.
How does it work?
Every time you visit and spend a minimum of £25, you receive a treat on the house, so remember to make your server aware that you’re part of our exclusive club when you visit us. Simply scan your loyalty app when you pay to unlock more rewards. The more you visit, the better the treats become - climbing the ladder towards even more tempting treats, and a chance to become one of our VIP members.
Climbing the Treathouse
When you spend £25 in a day, you’ll receive a treat on us, which you can redeem when you order a main from the à la carte or specials menu. Keep an eye on your bill, a
£25 spend is all it takes to unlock your next treat! And don’t worry, we believe in keeping things easy and generous - so there’s no need to use a reward to unlock your next, you can keep collecting and using your rewards for up to three months!
From now on, birthday bubbles, seasonal offers, and exclusive perks will all be delivered through the app - including access to 10% off bed & breakfast rates - so don’t miss out! Make sure you’re signed up and enjoy access to your very own personalised Treathouse.
To find out more about Treats by Heartwood Inns head to the website www.heartwoodinns. com/treats or download the app on the App Store or Google Play.
Welcome to Treats!
Your rewards journey starts here
Every visit brings you closer to exclusive rewards. With our loyalty program, you can enjoy a variety of perks as you continue on your journey with us.
1. Your welcome reward
Upon downloading the app, a welcome reward awaits you. Visit your local Heartwood Inn and enjoy a round of drinks for up to 8 people, for every person who dines!
2. How to redeem
When you are ready to use a treat from your app, simply order a full-priced main course from the à la carte or specials menu , and your reward will be applied.
3. Unlock VIP status
For every £25 you spend in a single visit, you will unlock your next reward. Visit us five times and you’ll achieve VIP status, which comes with a wealth of exclusive benefits. As a VIP, you will enjoy 15% off your food bill for up to six guests, for 12 whole months!
Bronze Tier
Your welcome reward - Start your journey with a complimentary drink on us (available for a limited time only)choose from a chilled bottle of Asahi, a refreshing soft drink, a glass of house wine, or a glass of sparkling Prosecco.
After your 1st visit - Treat yourself to a delicious complimentary dessert from our menu or another complimentary drink.
After your 2nd visit - Enjoy any of our starters or a handcrafted cocktail or mocktail on the house.
Silver Tier
After your 3rd visit - Enjoy a complimentary main course or a glass of premium Champagne or a large glass of wine.
After your 4th visit - For your next visit, you can feast on a three-course meal with your starter and dessert on the house, or share a bottle of wine with your guests.
Gold Tier
After your 5th visit - Congratulations, you have reached VIP status! As a VIP, you will enjoy a special privilege: 15% off your food bill for up to six guests, 7 days a week, as often as you like, for a whole year.
Your b i r t h d a y drink will be upgradedfrom a glass of p r o s e c c o to a gla s s of
Some of the Treats, including desserts, fizz and mains, you can expect to enjoy when you download
Get into bed with us…
Ever stayed somewhere where the service or standard didn’t quite match the price tag? Did you feel out of place - or like you didn’t quite belong?
We believe hospitality should feel like home - effortless, welcoming, and with comfort at the heart of it . We pride ourselves on creating pubs with rooms where comfort meets character, and where every guest feels genuinely looked after.
From our award-winning design, where no detail is overlooked, to the little luxuries that make all the difference, everything we do is with care and intention. Think Roberts radios for slow mornings, TVs with Chromecast for cosy nights in, rainfall showers for a refreshing start to the day and Bramley toiletries to add a touch of flair to your usual routine. And there’s always a homebaked sweet treat waiting when you
arrive, because we believe in warm welcomes. This is hospitality the way it should be - personal, thoughtful and utterly luxurious.
As we continue to venture further into the world of rooms, we’re excited to welcome you to get into bed with us as we introduce you to our curated packages, which follow our ethos of making sure every experience we create is a home from home.
Read on to find out more…
So what are you waiting for?
Come on inn…
Discover the rolling Surrey Hills at The White Horse in Dorking; Explore the ancient woodlands of Epping Forest when you stay at The Royal Forest ; Scour local stores for antiques and breathe in the sea air at The Ropemaker in Emsworth; Drift along the scenic
canals in Newbury after a night at The Coat & Bear ; Step back in time at The White Hart in Lewes, the 16th century coaching inn in which the US’ future was formed; Escape to the charming streets lining The George & Dragon , just minutes away from the iconic Marlow Bridge; Unwind along the riverside paths of Godalming and find your way to The Ragged Robin , our pub with stunning views of the River Wey.
Soufflé Away?
If you’re looking for a getaway with a little extra indulgence, a brand-new package is on the menu at our charming pubs with rooms. Aptly named Soufflé Away, the experience combines countryside escapes, foodie delights, with a dash of Heartwood flair.
Guests can enjoy a two-night stay with breakfast each morning, a dinner allowance on the first night, and to top it off - our iconic soufflé, on the house. Choose between the rich Twice-Baked Cheese Soufflé to start or the dreamy Pistachio Soufflé for desserteither way, it’s guaranteed to rise to the occasion.
With locations to suit every mood, the hardest part is deciding where to Soufflé Away.
Festive fizz anyone?
This Christmas, trade the bustle of the season for a festive retreat that will be unforgettable. We’re inviting guests to experience a Cosy Christmas Escape - a two-night stay that will leave you with that feeling of missing the moment while you’re still living it.
The package is exclusively available when you book direct, with the added peace of mind of free cancellation up to two days before arrival.
The perfect recipe for a luxurious mini-break, Soufflé Away is available to book now, so don’t let it pass you by.
The celebrations begin on Christmas Eve, where guests are welcomed with a chilled bottle of sparkling wine crafted by our friends at Nyetimber and freshly baked mince pies - a sparkling start to the festivities. Christmas morning unfolds with a leisurely Bloody Mary breakfast, start the day as you mean to go on!
The centrepiece of the experience is a sumptuous Christmas feast, a celebration of seasonal classics crafted with Heartwood’s signature flair. Expect rich flavours, elegant plating, and the joy of festive dining without even having to lift a finger. After a restful night swaddled in one of the Inns’
beautifully appointed rooms, the escape draws to a close with a lavish Boxing Day breakfast.
Festive decorations, crackling fires, and an atmosphere that’s second to finding yourself front and centre of Santa’s workshop. From the thoughtful touches inroom to the wonderful service, every detail helps create that Christmas magic we all love.
Exclusively available for Christmas 2025!
For more information on packages head to /heartwoodinns.com/ rooms/packages
Left
Fancy Room in The George and Dragon, Marlow
Below
Twice-baked Cheese Soufflé, a Heartwood classic Right
The White Hart in Lewes
Heartwood throughout the seasons
Our menus evolve with the seasons to showcase the very best of British produce. We believe that every time of year offers a unique reason to gather and enjoy a meal and our offerings are crafted to reflect the changing landscape and its bounty.
Spring
As the days lengthen, our menus come alive with the fresh flavours of spring. We introduce lighter dishes that feature new-season ingredients sourced from our trusted suppliers. It’s a time to enjoy refreshing meals and drinks that perfectly complement the
start of warmer weather and new growth. Take a stroll through the bluebell woods of Clivedon which is located a short drive from The George & Dragon in Marlow or take a bracing walk along the coast when you visit The Ropemaker in Emsworth and take in the sea air.
Summer
Summer is for enjoying the outdoors, and our pub gardens and terraces are the perfect places to do so. Why not enjoy a walk along the River Wey and the Godalming Navigation or explore the picturesque beauty of the nearby Winkworth Arboretum from
The Ragged Robin in Godalming. Wine lovers should head to The White Horse in Dorking and take a tour of Denbies whilst Jane Austen fans can recreate the famous picnic scene from her novel, Emma and enjoy the sweeping views from the top of Box Hill.
Autumn
As the weather cools, our menus turn to rich, comforting flavours. We celebrate the harvest with seasonal vegetables, hearty dishes and delicious puddings. For the more adventurous, Bonfire Night in Lewes is a spectacular event which you can watch
from the balcony of our first floor Headstrong Club. For a more gentle experience, then an autumnal walk through the falling leaves of Epping Forest before heading to The Royal Forest will leave you feeling connected with nature and ready for a warming meal.
Winter & Christmas
Our pubs become havens of festive cheer during the winter months. We offer a selection of Christmas menus, including our Christmas Party Menu for pre-holiday gatherings and our spectacular sixcourse Christmas Day Menu for the big day itself alongside a range of
packages for room stays. We also have a special Hot Chocolate Trail that is perfect for families to enjoy after enjoying Christmas shopping in Newbury before heading to The Coat & Bear or enjoy the Christmas lights in London before heading to the quiet retreat that is The Royal Forest in Chingford.
Top Left
Isle of Wight heritage tomato salad from our Summer menu
Bottom Left
A trio of desserts from our Spring menu
Top Right Pork Tomahawk (front) and Game Sausage with truffle mash (back) from our current Autumn menu
Bottom Right
Woodland-raised bronze turkey from our Christmas menu
Out and aboutFancy a ramble?
When it comes to stretching your legs and soaking up the great outdoors, it doesn’t get much better than the walks in and around many of our pubs, brimming with hidden corners, sweeping views, and those little details that make you pause and sigh ‘ahh’.
Take your pick from gentle rambles that loop right back to the pub garden, to more adventurous routes that reward
you with breathtaking scenery (and a well-earned pint afterwards). Whether you’re after a leisurely stroll with the family, a dog-friendly wander, or a full day’s hike, there’s something here to suit every pace.
We’ve cherry-picked our favourite must-explore routes, each with its own distinct charm, for the perfect way to combine fresh air with a Heartwood Inn welcome.
Take the riverside path from the back garden of our gorgeous pub with rooms, The Ragged Robin, into the charming town of Godalming. Or if you’re feeling brave, take the plunge with Roar Outdoor, who offers paddleboarding just a few minutes walk away from our pub. Doesn’t float your boat? Our neighbours at Farncombe Boat House will have you cruising in no time, with docking and charging available at our back door.
Not quite a walk but you’ll certainly have got your steps at our large rear garden at The Plough & Harrow in Long Ditton. Perfect for a lazy afternoon, while the fully kitted-out outside bar keeps the adults refreshed while the cheeky monkeys can swing to their hearts content in the large playground.
Just a short stroll from The King’s Head, Bushy Park in Teddington is a haven of wide-open grassland, tranquil waterways, and roaming deer. Perfect for a leisurely walk or a scenic jog, it’s a slice of nature where history, wildlife, and fresh air come together with a stunning backdrop.
Bottom Left
Paddleboarders on the River Wey at The Ragged Robin
Middle Left
The garden at The Plough and Harrow
Left Bushy Park, Teddington
Below
Box Hill, Surrey
Bottom Right Lymington town, New Forest
On the edge of the New Forest and moments from the coast, Lymington offers the best of both worlds. Wander its charming cobbled streets, explore bustling marinas, or head into the forest for miles of trails, wild ponies, and ancient woodland. After your adventure, The White Hart is the perfect place to unwind.
Just a short stroll from The White Horse, Box Hill sits at the heart of the Surrey Hills Area of Outstanding Natural Beauty. Famed for its sweeping views and rolling chalk downland, it’s perfect for everything from gentle riverside rambles to more challenging hikes. Stunning scenery, wildlife, and fresh air await at every turn.
East Barnet spotlight
Another year, another flurry of new openings, and having joined the family in East Barnet is The Prince of Wales. This pub, which threw open its doors back in May, has been thoughtfully reimagined with style and warmth. From layered, heritage-rich snugs to a generous new dining room filled with natural light, a bold and welcoming bar, and a sun-drenched terrace out front perfect for al fresco dining - right through to a secret garden tucked away at the rear. With our reopening, we are keen to once again become the beating heart of this town’s close-knit community.
Steering the ship in East Barnet is Guinnessloving Irish powerhouse and General Manager Rory. If you’ve met the energetic and dynamic Rory before in Ruislip, where he also served as General Manager, you’ve likely witnessed his fondness for four-legged friends and undoubtedly admired his impressive red locks. We’re proud to have him at The Prince of Wales where he is making his mark in the community.
From weekly activities, Rory has already set up a weekly Quiz Night which - if you’re ever inclined and in the area - kicks off every Monday at 7:30pm and gives locals and visitors
alike the opportunity to put their knowledge to the test and win an array of vouchers as well as a rolling jackpot. To summer events, where a pop-up Camden bar saw swathes of guests enjoying the sun-drenched front terrace, free face painting and music.
If you haven’t visited The Prince of Wales yet, this isn’t one to miss.
princeofwaleseastbarnet.com
Snug as a bug…
Fancy a family escape that’s more “ahh” than “are we there yet?”
With seven gorgeous pubs-withrooms to choose from, our Snug as a Bug package with comfort, good food, and a few tasty extras that make travelling with little ones a breeze.
What’s included? A luxurious overnight stay, a delicious dinner for the whole family made, all topped off with a hearty cooked breakfast and a complimentary pack of Heartwood playing cards to keep you entertained!
Think of it as your home-fromhome, but with better bedsheets (Fine Bedding pillows that promise sweet dreams for everyone), hearty cooked breakfasts, and dinners where no one has to do
the washing up. Grown-ups can tuck into seasonal delights from our à la carte menu while the kids get a feast of their own from the delicious kids menu cooked from scratch.
And where better to rest your heads? Families looking for countryside adventures will love The Royal Forest on the edge of Epping Forest, the perfect spot for muddy boots, leaf blown strolls and no shortage of fresh air. For waterside wanderers, The Ropemaker in Emsworth is just a stroll away from Emsworth Harbour, ideal for crabbing, Chichester Harbour is just a hop away where you can paddle-board to your hearts content, or simply enjoy fish and chips on the sandy shores of West Wittering.
If history’s more up your street, check into The Coat & Bear in Newbury, a stone’s throw from Highclere Castle (of Downton Abbey fame). Or for riverside rambles with ice creams along the Thames, The George & Dragon in Marlow ticks every box. Each inn has its own quirks and charms, but all share the same Heartwood allure, warm hospitality, comfy rooms, and plenty of space for the kids to be kids.
So whether you’re chasing dragons in Marlow, roping in coastal adventures in Emsworth, or horsing around in Dorking, we make family getaways simple.
To find out more visit heartwoodinns.com/rooms/ packages/family/.
Bottom Left
The Prince of Wales, East Barnet (left), Our General Manager Rory (Right) Below
Our Snug as a Bug Package
Bottom Little ones exploring Epping Forest
Discover our Heartwood Inns pubs with rooms
A H o m e Away From Home
Our passion for hospitality goes far beyond the dining table. We create a stay where you can relax, unwind, and feel at home.
Our pubs with rooms are the perfect blend of comfort and classic charm. Each space is individually styled with thoughtful touches like Roberts radios, sweet treats, waterfall showers, and luxuriously soft beds for a perfect night’s sleep. From the moment you step through the door, you
A stylish inn on the edge of Epping Forest, offering tranquil rooms, a terrace, and garden dining - the perfect city escape.
With 43 bedrooms near Chichester Harbour, The Ropemaker is perfect for coastal getaways with family, friends, or four-legged companions.
can settle in with a drink, enjoy a seasonal menu prepared by our chefs, and end the evening with the comfort of your room just steps away.
Choosing a Heartwood Inn means more than convenience - it’s about immersing yourself in the full experience. Whether exploring historic towns, countryside walks, or coastal escapes, our pubs offer the perfect base, with genuine hospitality awaiting your return.
A 17th-century inn in Marlow with period features, garden dining, and 17 stylish rooms near the River Thames.
A 16th-century coaching inn with boutique bedrooms, an orangery, roof terrace, and cosy fireplaces overlooking the South Downs.
Blending pub charm with modern style, this inn offers riverside garden dining - arrive by boat or paddleboard!
Located in the market town centre, it’s the ideal stop for exploring Highclere Castle or visiting Newbury Racecourse.
A refurbished coaching inn in the heart of Dorking, ideal for exploring the Surrey Hills.
The Potter’s Heron, Chandler’s Ford
The Royal Forest, Epping
The Ropemaker, Emsworth
The White Hart, Lewes
The George & Dragon, Marlow
The Ragged Robin, Godalming
The Coat & Bear, Newbury
The White Horse, Dorking