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EMPLOYEE WELCOME HANDBOOK 2026/27

heartofyorkshire.ac.uk

Employee Welcome 2026/27

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Contents Section: 1 Welcome to the Heart of Yorkshire Education Group ��3 We are the Heart of Yorkshire Education Group ��4 Castleford College ��5 Selby College ��6 Wakefield College ��7 Vision, Mission & Values ��8

Section: 2 Starting Your Journey ��10

Rewards and Benefits �� 17 Recognition and Celebrations ��17 Health and Wellbeing ��17

Culture and Conduct �� 18 As a Team: �� 18 As Leaders and Managers: �� 18 As Individuals: �� 18 Safeguarding �� 18 Sustainability �� 18

Equality and Diversity �� 19 Joining our Team ��10 Right to Work ��10 Essential Qualifications ��10 Safeguarding ��10 References ��10 Fitness to Work ��10

Your Induction ��12 Purpose of Induction ��12 An Overview of the College ��12 Induction Framework ��12 Your Commitment ��12

Your First Day �� 14 Accessing IT �� 14 Multi-Factor Authentication (MFA) �� 14 Printing and Photocopying �� 14 IT Support �� 14 Staff Intranet (SharePoint) �� 14

Essential Training and Reading �� 15 Core Training ��15

Section: 3 Working at the Heart of Yorkshire Education Group �� 16 Hybrid Working ��16 Annual Leave ��16 Mandatory Working Periods ��16 Health & Safety ��16

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Proud to be FREDIE ��19 What is FREDIE? ��19

Practical Information �� 20 Travelling to College ��20 MyView ��20 Pensions ��20 Pay and Payroll ��20 Trade Union Recognition ��20

Learning & Development ��21 Digital Skills and Development ��21

Executive Team �� 22 Key Contacts ��24 List of Acronyms �� 27

Section 1:

Welcome to the Heart of Yorkshire Education Group

Whether you’re joining us at Castleford College, Selby College or Wakefield College, I’d like to extend a very warm welcome to you as a valued member of our team. We are delighted that you’ve chosen to be part of our community, and I hope you quickly feel at home within our supportive and inspiring environment. At the Heart of Yorkshire Education Group, we are proud of our reputation for delivering high-quality education and training that empowers our students to succeed - not only in their studies, but in their future careers and lives. Our staff are at the centre of everything we do and it’s their expertise, passion and commitment that make this possible. As you begin your journey with us, I encourage you to embrace the many opportunities for collaboration, professional development and innovation. Every role within our organisation plays an important part in shaping the experiences of our learners and strengthening our connections with employers, partners and the wider community. Thank you for joining us. I’m confident that your contribution will help us continue to make a positive difference in the lives of our students and the region we serve.

Sam Wright Principal & Chief Executive Heart of Yorkshire Education Group

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We are the Heart of Yorkshire Education Group We serve the education and skills needs of the Yorkshire region from our Colleges in Castleford, Selby and Wakefield. We offer an expansive range of Post-16 Provision, Apprenticeships, Higher Education, Adult qualifications and Online Learning, through our wide variety of full and part-time courses. We also work closely with employers locally, regionally and nationally to deliver work-based training programmes to meet existing and future skills shortages. Across our three Colleges, we serve over 10,000 students and currently employ more than 950 teaching and support staff.

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Castleford College Castleford College has a long-established history of providing further education in the town. The purpose-built campus, located in the Glasshoughton area, opened in 2009 and continues to serve students from across the northeast of the district. Originally part of Wakefield College, Castleford became a college in its own right when the Heart of Yorkshire Education Group was formed in 2022. The College offers a modern and supportive learning environment, specialising in vocational qualifications that give students the practical skills and knowledge needed for employment. Subject areas include Automotive, Construction, Childcare, Engineering, Hair & Beauty and Health & Social Care. What’s more, the Hair & Beauty salons at the College are open to the public, meaning you can enjoy treatments at a discounted rate! The College has strong links with employers, ensuring our courses are closely aligned with industry needs and that students are well prepared for the world of work.

LEVEL 2

KEY Engineering Workshop

Automotive Workshop

LEVEL 1

Construction Workshop

Hair & Beauty Workshop

Childcare & Early Years LEVEL 0

Foundation Learning

Health & Social Care

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Selby College Located in the heart of North Yorkshire, Selby College offers a wide range of academic, vocational and professional opportunities for learners aged 15 through to adult learners aged 70 and beyond. Since being established in 1984, more than £35 million has been invested in our College. Today, the campus features an automated Engineering facility equipped with the latest Industry 4.0 technology, state-of-the-art construction workshops, a high-tech IT laboratory and industry-standard beauty salons. The College also plays a key role in the development of the Yorkshire & Humber Institute of Technology – one of only twelve such institutes nationwide – aimed at increasing higher-level technical skills to meet the needs of local and regional employers.

Jubilee Building includes main reception, training, Aspire Hair & Beauty salon, sports hall, gym, refectory, science labs and coffee shop, which proudly serves Starbucks.

2 Academy Building includes Sixth Form centre, Learning Resource Centre, Foundation Learning (FLEX) and the ICT and Computing centre.

3 Aspiration Building includes

7 Renaissance Building includes Higher Education Centre, Art, Design, Photography and Media Centre.

5 Sport Pitches 6 Sports Pavilion 6 | Employee Welcome 2026/27

includes Engineering and Institue of Technology.

5 4

6 3 7

Construction departments and Additional Learning Support (ALS) Hub.

4 Bricklaying Workshop

8 Engineering Building

Wakefield College With a proud history of serving the education and training needs of Wakefield and the surrounding areas since 1868, Wakefield College offers a wide range of A Levels, T Levels, Vocational Courses, Apprenticeships, Foundation Learning and Adult Professional courses. Following major investment, the College now features cutting-edge facilities including a Creative Industries Centre, Digital Industries Hub, School of Popular Music, Mechanics’ Performing Arts Theatre and the award-winning Gaskells Restaurant.

Refectory Located in the Radcliffe Building

2 Radcliffe Building (A)

Seacole Building (U) The home of our University Centre

3 Harrison Building (B)

Gissing Building (D) Home to the Creative Industries Centre & Popular Music

Beaumont Building (R) Home to the award-winning Gaskell’s Restaurant With our brand new centre for Digital Industries Home to the Sixth Form at Wakefield College and Student Central

4 6

 Follow Wood Street for Mechanics’ Theatre, Waterton Building

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Vision, Mission & Values

Our Vision Quite simply, our vision outlines what we are aiming for in the future, in terms of our long term goals:

“To be an inspiring, first-choice education group, passionately serving all of our communities.”

Our Mission Our Mission describes why we are here, our purpose and what we do, which is:

“We positively transform our students’ lives and the communities we serve by putting them at the heart of everything we do.” 8 | Employee Welcome 2026/27

Our Values Our values act as the moral compass for our organisation. They encapsulate the way we d o things, how we behave and how we make our decisions.

Collaboration

Ambition

Our People are central to all we do.

Inclusion

Respect Employee Welcome 2026/27

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Inclusion and Belonging At the Heart of Yorkshire Education Group, Inclusion and Belonging are central to everything we do. Our vision is to be an intentionally inclusive College Group where every individual, student, staff member and stakeholder feels proud to belong, confident to progress and supported to be the best they can be. Together, we create a compassionate, respectful and ambitious community where all are Safe, Seen and Significant. Inclusion and Belonging brings our values of Respect, Inclusion, Collaboration and Ambition to life, helping create an environment where everyone can thrive and contribute to our shared success.

Our Ethos

Three Colleges, One Group

Every member of our college community deserves to feel:

Across Castleford College, Selby College and Wakefield College, we are one Group united by our shared values and commitment to students, colleagues and commuinities. Together, we serve over 10,000 learners and employ more than 950 staff, all working towards a common purposeof transforming lives through education.

SAFE: Protected, empowered and respected, with individuality valued. SEEN: Known and appreciated for who they are, with their voice heard. SIGNIFICANT: Supported to achieve their potential and feel true sense of belonging. Inclusion is at the heart of our culture. Differences are embraced, kindness is shown and everyone is encouraged to grow. Belonging means being your authentic self and thriving together.

For Staff + Flexible working where appropriate. + Recognition and celebration of acheivements. + Wellbeing support and Mental Health First Aiders. + Open communicaton and opportunities to contribute. + Professional development, coaching, mentoring and career progression.

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For Students

Our Shared Commitment

+ Safe, accessible and inclusive learning environments.

Every member of our community is encouraged to:

+ Teaching that adapts to individual needs.

+ Treat others with dignity, kindness and respect.

+ A culture that promotes respect, wellbeing and belonging.

For Our Communities and Partners + Respectful and transparent communication.

+ Listen to and value diverse perspectives. + Challenge discrimination and inappropriate behaviour.

+ Inclusion events and activities.

+ Create welcoming and inclusive environments.

+ Strong partnerships that create opportunities and remove barriers.

+ Support colleagues and learners to achieve their potential. + Help everyone feel Safe, Seen, Significant.

Thank you for choosing to join the Heart of Yorkshire Education Group. We know that starting somewhere new can feel both exciting and challenging. Your skills, experiences and perspectives are valued from day one and we are delighted to welcome you to our community. Together, we create a culture where everyone can thrive.

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Section 2:

Starting Your Journey Joining our Team To ensure a smooth start at the Heart of Yorkshire Education Group, the following documentation and checks are mandatory: Right to Work All employees must provide valid proof of their right to work in the UK, before they commence employment with the Group.

subject to a barred list check, and if you’re joining us in a teaching role, a prohibition from teaching check will be carried out.

Your Commitment Essential Qualifications Most roles require GCSEs (or equivalent) in Maths and English at grades A*-C (or 9-4). Additional essential qualifications may be listed in your job description and person specification. Before you start, we’ll need to see original certificates for all essential qualifications required for your role.

Safeguarding The safety and wellbeing of students and staff is our top priority. As part of your preemployment checks, you’ll need to complete an enhanced DBS check. All staff are also

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Two references are required, including one from your current or most recent employer.

Fitness to Work Our Occupational Health service will assess your fitness for the role and recommend any necessary workplace adjustments. Please complete the online health questionnaire as instructed. These checks are managed by our People Services team to ensure compliance and keep everyone safe, and once complete, we’ll be able to confirm your start date

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Your Induction At the Heart of Yorkshire Education Group, we are committed to supporting our staff and ensuring that every new team member feels welcomed, informed and empowered from day one. Purpose of Induction

Induction Framework

Our induction programme is designed to help new staff settle into their roles quickly and effectively. It goes beyond a basic introduction to working practices. We believe that to truly thrive, you must understand the Group’s mission, strategic objectives and your role in achieving them.

Your induction will include:

An Overview of the College

+ Opportunities to meet and connect with staff across departments.

As part of your induction, you will engage in a structured framework of activities that are compulsory and essential to your integration. These activities will help you: + Understand the Heart of Yorkshire Education Group’s values, culture and strategic direction. + Clarify your roles and responsibilities and those of your colleagues.

+ Orientation sessions with your team and Line Manager. + Group-wide briefings on mission, strategy and organisational structure. + Training on systems, policies and compliance.

+ Regular check-ins during your probationary period.

Your Commitment Participation in the induction programme is mandatory and forms a vital part of your probationary period. Engaging fully will give you the best possible start and set you up for long-term success within the Group.

+ Learn key working processes and practices. + Familiarise yourself with policies, procedures and professional boundaries.

Your First 90 Days

+ Build strong, productive relationships across the organisation.

+ Complete Mandatory Training.

We encourage all new colleagues to:

+ Get to know colleagues across the Group. + Ask questions and seek support. + Learn about our students and communities. + Actively contribute ideas and feedback.

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Your First Day Your Line Manager will meet you at the agreed time at main reception and issue your staff ID badge and lanyard, which must be worn visibly at all times on campus. Your ID card, showing your name and photo, grants access around the college and to facilities such as photocopying. If forgotten, you may request a temporary card from Reception (subject to availability) - lost cards can be replaced by IT Support. A colleague will give you a site tour, including fire exits, assembly points and staff facilities. When visiting other sites, familiarise yourself with local fire safety signs.

Accessing IT

Multi-Factor Authentication (MFA)

Your manager will submit an IT access form before you start. Once your account is created, login details will be shared with you via your Line Manager. Your first login should be completed on-site using your assigned username (typically first initial and surname, e.g. jbloggs). You’ll be prompted to set a new password (minimum eight characters, including a capital letter, number and optional special characters).

MFA adds an extra layer of security by requiring two verification steps: something you know (your password) and something you have (your phone or tablet). Verification can be done via the Microsoft Authenticator app or an SMS code. You’ll only be asked for MFA when accessing Office 365 services off campus or outside the College network. You will receive instructions from our IT department on how to set up MFA.

The College uses Office 365 for secure online access to data and communication tools, including OneDrive, SharePoint, Teams, Outlook, Skype for Business and Office Web Apps.

Printing and Photocopying Use your ID card to print or photocopy by scanning it on the copier keypad and entering your 4-digit PIN (the first four digits of your date of birth, e.g. 17 April → 1704). If your card doesn’t work, contact IT Services for assistance.

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IT Support You can reach IT Support by calling 01924 789212 (ext. 3212) or by logging a ticket via the IT ServiceDesk on the Staff Intranet (SharePoint) under College Systems > ServiceDesk. Additional Service Desks are available for Business Systems, Estates, MIS, Website, ALS and Library support.

Staff Intranet (SharePoint) SharePoint is the central hub for college information, policies, forms, systems and corporate news.

Staying Connected Communications is important to ensuring colleagues feel informed, connected and engaged across the Group. To help you keep up to date with news, developments and opportunities, we use a range of communication channels, including: + Sharepoint News - Our central hub for organisational updates, announcements, policies and key information. + Group Communications Teams Channel - Providing regular updates, celebrations, opportunities and information across the Group.

+ Group Community Briefings - Bringing Colleagues together to hear about organisational priorities, acheivements and developments. + Prinicipal’s Briefings - Regular opportunities to hear directly from the Principal & Chief Executive. + Microsoft Teams - Supporting collaboration, communications and information sharing across teams and compuses. We encourage all colleagues to engage with these channels to stay informed, celebrate success and help shape the future of the Heart of Yorkshire Education Group.

Essential Training and Reading All staff, regardless of role, must complete a set of essential e-learning modules and readings as part of the College’s safeguarding and compliance requirements. These will be assigned to your learning account and must be completed within the first four weeks of employment. Access details will be provided by People Services.

Core Training Includes: + Safeguarding Children (Level 2) + Keeping Children Safe in Education + Prevent / Radicalisation Awareness + Safe Working Practice & Safeguarding Policy + Equality & Diversity in the Workplace + Fire Safety + Display Screen Equipment & Workstation H&S + GDPR Essentials + Cyber Security + Young Adult Carers + Code of Professional Conduct + Heart of Yorkshire Group Policies + Sexual Harassment for Employees + Health & Safety Policy Employee Welcome 2026/27

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Section 3:

Working at the Heart of Yorkshire Education Group Hybrid Working

Mandatory Working Periods

Hybrid working arrangements are available depending on the requirements of each role. Staff with student-facing or teaching responsibilities are generally expected to work on site to support learners effectively.

To support effective planning, mandatory working days are identified annually by the Executive Team and communicated in advance. These include:

Arrangements are agreed within each area and colleagues are encouraged to be mindful and respectful of co-workers - ensuring departments remain adequately covered on site.

Annual Leave We recognise the importance of maintaining a healthy work-life balance offer a generous leave entitlement, in addition to public holidays and a College closure period (typically over Christmas). All staff also receive eight bank holidays and up to five additional closure days may be added by the Group for operational efficiency (pro rata for part-time staff). Taking time off is vital for rest, rejuvenation and quality time with family and friends. We actively encourage employees to plan and use their annual leave throughout the year to maintain wellbeing and performance. By promoting these principles, the Group fosters a positive culture that values employee wellbeing and supports a sustainable work-life balance.

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+ Peak enrolment periods (typically the last two weeks of August and the first week of September) + College Focus Days For teaching staff, mandatory periods also include the academic term time for those working across the traditional 36-week year or on term-time-only contracts.

Health & Safety At the Heart of Yorkshire Education Group, your health, safety and wellbeing are our top priorities. We believe a safe, healthy workplace is vital for everyone’s wellbeing and for the success of our organisation. We all share responsibility for maintaining a safe environment, and your active participation helps keep our campuses secure and supportive. 1. Prevention – Identifying and controlling potential hazards. 2. Promotion – Encouraging healthy lifestyles and providing wellbeing support. 3. Protection – Ensuring access to protective equipment and safety training.

Rewards and Benefits As part of our commitment to supporting staff wellbeing and work-life balance, we offer a comprehensive range of benefits, including: + Generous annual leave entitlement + ‘You at the Heart’ benefits, discounts and Employee Assistance Programme (EAP) + Generous pension schemes with life cover + Ride to Work scheme, enabling the purchase of a bicycle through salary sacrifice + Rail Season Ticket Loan Scheme and Company Metro Card + Corporate Eye Care at Specsavers + Discounted IT products, including Microsoft software and free antivirus protection + Discounts at on-site Starbucks coffee shops + Discounted rates at the on-site Hair and Beauty training salons + Gym discounts, including Nuffield Health partnerships + Health cash plans through Simply Health + Eligibility for membership with Costco, NUS, Totem, UniDays and Blue Light Card

Recognition and Celebrations The Group values the contribution of all employees and believes in recognising achievements and expressing gratitude. We celebrate success through our Staff Recognition schemes, as well as regular social activities and an annual End of Year Celebration event. Many of these initiatives are staff-led, and we actively welcome new ideas to inspire and engage colleagues.

Health and Wellbeing Health and wellbeing are central to our working culture. The Group is committed to providing a supportive and engaging environment where colleagues can access the services and resources they need. We demonstrate this through our pledge to the Association of Colleges’ Mental Health and Wellbeing Charter, alongside a range of wellbeing initiatives. Employees have access to: + Confidential counselling services + Wellbeing resources and training sessions + On-site facilities that promote physical health + Regular webinars and workshops on topics such as resilience, stress management and work-life balance + Trained Mental Health First Aiders across the Group The Group also recognises the importance of disconnecting from work outside designated hours. We respect and support every colleague’s right to enjoy personal time without the expectation of constant connectivity. Regular breaks - including a dedicated lunch break - are encouraged as essential for maintaining focus, productivity and wellbeing. Taking time away from work during the day supports both individual health and a more positive, collaborative work environment. Employee Welcome 2026/27

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Culture and Conduct We expect all staff to uphold the highest standards of professionalism, modelling the behaviours we expect from our students both inside and outside of work. As a Team:

Sustainability

+ Work collaboratively across the Group to achieve excellence

We are committed to sustainability and climate action, recognising everyone’s role in addressing the climate emergency. Our staff played a vital role in shaping and launching our Climate Action Plan over this past year, whilst our Sustainability Strategy focuses on:

+ Take shared responsibility for maintaining a positive workplace culture + Keep the student experience at the centre of everything we do + Treat everyone with respect and courtesy

+ Green Skills for Green Jobs

+ Own our actions and their impact on others

+ Carbon Management toward Net Zero by 2038

As Leaders and Managers:

+ Partnerships with stakeholders to embed sustainability across our curriculum and operations

+ Lead with kindness, inclusivity and courage + Promote a healthy, supportive environment + Encourage development through coaching, mentoring and feedback + Drive collaboration, accountability and continuous improvement

As Individuals: + Live the Group Values every day + Actively support safeguarding and comply with all related policies + Actively contribute to a culture where everyone feels Safe, Seen and Significant

Safeguarding All staff share responsibility for safeguarding. Everyone must understand their role, remain aware of current issues and respond appropriately to any concerns.

We have already achieved significant carbon reductions over the past decade and continue to work with staff, students, suppliers and partners to promote a culture of environmental awareness. There are many opportunities to get involved through sustainability projects, student groups and campaigns that raise awareness and drive meaningful change across the College community. Every colleague can contribute to our sustainability goals through every day actions including reducing waste, conserving energy and supporting sustainable ways of working.

Having Your Say We encourage all colleagues to share ideas, raise concerns and contribute to continuous improvement. Everyone has a voice and a role to play in shaping the future of the Heart of Yorkshire Education Group.

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Equality and Diversity We are committed to equality, inclusion and diversity for all students, staff and visitors. Our inclusion and belonging approach helps bring FREDIE to life across our Colleges, ensuring everyone feels Safe, Seen & Significant and has the opportunity to thrive. We strive to ensure everyone, regardless of background, has access to high-quality, inspiring educational opportunities. We actively eliminate discrimination, promote equality and celebrate diversity across our community - embracing differences in culture, ethnicity, religion, disability, language, belief and sexual orientation – whilst uniting under a shared ambition to achieve and reach our potential.

Proud to be FREDIE We’re proud to champion FREDIE - Fairness, Respect, Equality, Diversity, Inclusion and Engagement - across all our colleges and communities.

What FREDIE Means to Us Each letter in FREDIE reflects the principles that drive us: + Fairness: Treating everyone equitably and with integrity. We make transparent and consistent decisions that reflect individual needs and circumstances.

+ Diversity: Celebrating our differences and recognising the strength that comes from a rich mix of backgrounds, perspectives and experiences.

+ Respect: Valuing every person’s voice and contribution. We listen, communicate openly and treat each other with kindness and professionalism.

+ Inclusion: Creating a sense of belonging where everyone feels safe, supported and empowered to be themselves.

+ Equality: Ensuring equal access to opportunities, resources and development for all staff and students.

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+ Engagement: Listening, collaborating and co-creating positive change with our students, staff and partners.

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Practical Information Travelling to College

Pensions

Please familiarise yourself with your commute, including journey time and parking arrangements. Parking is available at some College sites - check with your Line Manager for availability. All College car parks require a permit, which costs £6 per year (deducted from your salary) and includes a £1 contribution to the Student Hardship Fund. Permits can be requested via SharePoint under “Forms” → “Parking Permits.”

In line with Automatic Enrolment regulations, eligible staff are automatically enrolled into a pension scheme, with employer contributions included. The Group offers two schemes:

If you drive on College business (e.g., between sites or to external meetings), you must have business insurance and submit the following to People Services annually or when details change: + Driving licence status: gov.uk/view-driving-licence + Proof of business insurance + MOT and tax status: gov.uk/check-mot-status Send documentation to: payroll@heartofyorkshire.ac.uk

MyView MyView is the staff self-service system for booking leave, viewing payslips, updating personal details and tracking training and events. Log in using your College IT credentials and ensure your personal and equal opportunities information is up to date. You can also access MyView easily through the mobile app on your phone.

+ West Yorkshire Pension Scheme + Teachers’ Pensions

Pay and Payroll Staff are paid monthly on the 29th or the nearest working day. To ensure timely payment, you must: + Submit your bank details form + Complete the Starter Checklist (formerly P46) + Follow timesheet procedures if applicable If you do not have a P45 from your previous employer, we will use your New Starter Details form to determine your tax code. Please submit all claim forms and supporting documents to Payroll by the 10th of each month (or the preceding Friday if the 10th falls on a weekend) via MyView. Claim forms should be completed on a monthly bases and will be paid one month in arrears.

Trade Union Recognition We recognise the following trade unions:. + Unison – Support staff + UCU – Teaching and learning staff + NEU – Management staff

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Learning & Development We ensure that all employees have access to a broad range of learning and development opportunities throughout the academic calendar. We run a number of schemes which employees are able to access, including: + An Annual Staff Conference

+ We Talk Teaching Forums

+ Corporate Induction Programme

+ Coaching and Mentoring scheme

+ College Development Days

+ Leadership and Management Programme

+ E-learning

+ Published CPD Programme

We believe everyone should have opportunities to learn, grow and achieve their ambitions. Investing in our people is key to delivering exceptional experiences for our students and communities.

Digital Skills and Development We are committed to empowering staff with the digital skills needed to thrive in a rapidly evolving landscape. Through our I-innovate programme, we integrate digital innovation across teaching, learning and operations equipping staff with the tools, training and confidence to use technology effectively.

From mastering platforms like Microsoft Teams to embedding digital teaching methods, the programme fosters a culture of continuous improvement and adaptability. Our dedicated I-innovate Team provides ongoing support and resources to ensure all staff can confidently navigate emerging technologies and contribute to a forwardthinking learning environment.

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Executive Team This area gives you an overview of who are our Executive Team is and what they do. You’ll find the Executive Team on the third floor of the Beaumont Building in Wakefield usually and all visitors are welcome. The Team operates an open-door policy and is always happy to chat, hear your ideas or answer any questions you may have.

Sam Wright

Clare Rodgers

Lorraine Cross

Principal & Chief Executive

Group Executive Director: Student Experiece & Support

Group Executive Director: External Partnerships, Skills and Apprenticeships

Sam provides overall leadership for the Heart of Yorkshire Education Group, shaping its strategic vision and ensuring excellence in teaching, learning and student experience across all three Colleges.

Clare leads on Student Support, Wellbeing and Safeguarding. She ensures that every student receives the support they need to succeed and thrive in college life.

Lorraine oversees Employer Engagement, Adult Skills, Admissions and Community Partnerships, ensuring our curriculum meets local and regional skills needs.

swright@ heartofyorkshire.ac.uk

crodgers@ heartofyorkshire.ac.uk

lcross@ heartofyorkshire.ac.uk

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Lisa Macdonald

Karen Sykes

Caroline Carter

Group Executive Director: Curriculum & Quality Standards

Group Executive Director: People

Group Executive Director: Finance & Resources

Lisa is responsible for the design, delivery and quality of all Further and Higher Education programmes, ensuring teaching excellence and continuous improvement

Karen leads the Group’s people strategy, including recruitment, professional development, wellbeing and culture, ensuring we’re a great place to work and grow.

Caroline manages Business Systems, Estates, Finance, IT and Student Data, ensuring effective and efficient use of resources across the Group.

lmacdonald@ heartofyorkshire.ac.uk

ksykes@ heartofyorkshire.ac.uk

CACarter@ heartofyorkshire.ac.uk

Executive Support Team Our Executive Support Team works closely with the Executive Team and senior leaders across the Group to keep things running smoothly. They help coordinate meetings, manage schedules and make sure key information and updates reach the right people at the right time. If you have a question or need to arrange a meeting with a member of the Executive Team, the Support Team is always happy to help. Just get in touch using the details below and they will guide you from there.

Name

Personal Assitant to

Natasha Birkinshaw

Sam Wright

nbirkinshaw@heartofyorkshire.ac.uk

Julia Leverington

Clare Rodgers and Lisa Macdonald

jleverington@heartofyorkshire.ac.uk

Andrea Haddon

Lorraine Cross

ahaddon@heartofyorkshire.ac.uk

Kirstie Whipp

Karen Sykes

kwhipp@heartofyorkshire.ac.uk

Zoe Wright

Caroline Carter

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Key Contacts Team

Areas

Contact

Additional Learning Support

The Additional Support Team provides a cross-Group service to learners with a disability, learning difficulty, medical condition or second language need. SENDCOs, each based at each of the college campuses, co-ordinate a large team of support staff.

additionalsupportenquiries@ heartofyorkshire.ac.uk

Admissions

The Admissions Team manage student applications and enrolments across the Group, delivering interview evenings and supporting with student recruitment events such as New Student Days.

admissions@heartofyorkshire.ac.uk

Apprenticeships

The Apprenticeships Team manages apprenticeship programmes and employer partnerships, overseeing recruitment, delivery, compliance and learner progress to ensure successful outcomes for both apprentices and employers.

apprenticeships@heartofyorkshire.ac.uk

Business Systems

The Business Systems Team manages and supports the College’s core data and information systems, ensuring they run efficiently and accurately. They maintain student records, reporting tools and system integrations, providing reliable data to support decision-making and compliance across the Group.

businesssystems@heartofyorkshire.ac.uk

Course Information

The Course Information Team handles course enquiries across the Group, offering advice on programmes and entry requirements, whilst working with other departments to ensure prospective students receive accurate information and systems such as ProSolution are correct.

courseinfo@heartofyorkshire.ac.uk

Employer Engagement

The Employer Engagement Team works with businesses to develop training, apprenticeships, and workforce solutions that meet employer needs and support learner success.

employerengagement@ heartofyorkshire.ac.uk

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Team

Areas

Contact

Estates

The Estates Team oversees Property Services, Front of House and Health & Safety, ensuring all sites are safe, secure and wellmaintained for staff, students and visitors.

estates@heartofyorkshire.ac.uk

Exams

The Exams Team coordinates all exam entries, timetables, and results, ensuring assessments run smoothly and meet awarding body standards.

exams@heartofyorkshire.ac.uk

Finance

The Finance Team handles all financial operations for the Group, including budgeting, accounting, financial reporting and compliance, whilst supporting strategic planning and ensuring the organisation’s financial health and transparency.

finance@heartofyorkshire.ac.uk

The IT Team provides reliable, high-quality technology and support across the Group, ensuring staff and students have the tools they need for effective teaching, learning and collaboration.

itservicedesk@heartofyorkshire.ac.uk

Library Services

Library Services supports the Group’s teaching and learning activities with high-quality, focused resources available to all staff and students.

library@heartofyorkshire.ac.uk

Marketing & Design

Promotes the Group through student recruitment campaigns, events and publications such as prospectuses, guides and newsletters. The Team manage the Group’s social media presence, create photography and videography and oversee internal communications to keep staff and students informed and engaged.

marketing@heartofyorkshire.ac.uk

The MI & Student Data Services Team ensures that the Group maximises its funding and success rates through the timely production of funding and data returns, based upon reliable and valid timetables and student data.

data@heartofyorkshire.ac.uk

Management Information and Student Services

design@heartofyorkshire.ac.uk

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Team

Areas

Contact

People Services

People Services manage recruitment, onboarding, contracts, payroll, annual leave, expenses, employee benefits and the Employee Assistance Programme, whilst also creating and developing policies. The Team also support staff development and wellbeing across the Group.

hrqueries@heartofyorkshire.ac.uk

Safeguarding

The Safeguarding Team ensures all learners and staff within the Group are safe, protected and supported.

safeguarding@heartofyorkshire.ac.uk

School Partnerships

The School Partnerships team supports the 14–19 curriculum and school liaison strategy, working with local schools to strengthen links and support learners.

schoolpartnerships@heartofyorkshire.ac.uk

Student Central

Student Central is a one-stop support hub offering help with enrichment, welfare, finance, wellbeing and general enquiries, ensuring students get the guidance they need throughout their studies.

Studentcentral@heartofyorkshire.ac.uk

Quality and High Performance Team

High Performance Advisors work with Curriculum Areas to support quality improvement of Teaching Learning & Assessment, including conducting lesson visits, coaching and mentoring new and existing staff, designing and leading training and development and driving digital technologies.

quality@heartofyorkshire.ac.uk

Work Placements

The Work Placement Team arranges industry placements and work experience for students, working with employers to provide meaningful, skills-based opportunities that support learning and career development.

workplacements@heartofyorkshire.ac.uk

30 | Employee Welcome 2026/27

or payroll@heartofyorkshire.ac.uk or hr.recruit@heartofyorkshire.ac.uk

List of Acronyms AfL

Assessment for Learning

HPA

High Performance Advisor

ALS

Additional Learning Support

ILP

Individual Learning Plan

AoC

Association of Colleges

IQA

Internal Quality Assurance

ASD

Autistic Spectrum Disorder

Internal Verification/Verifier

ATR

Authority to Recruit

LAC

Looked After Children

BSL

British Sign Language

L&D

Learning and Development

CAMHS

Child and Adolescent Mental Health Services

LGPS

Local Government Pension Scheme

CDM

Curriculum Development Manager

LSA

Learning Support Assistant

CEY

Care and Early Years

MIS

Management Information Systems

CIF

Common Inspection Framework

OFSTED

Office for Standards in Education

CPD

Continuing Professional Development

PDR

Performance and Development Review

CSW

Communication Support Worker

Programme Lead

DAS

Digital Apprenticeship Service

Purchase Order

DBS

Disclosure and Barring Service

QIP

Quality Improvement Plan

DfE

Department for Education

RTW

Return to Work

DSE

Display Screen Equipment

SAM

Subject Area Manager

DSL

Designated Safeguarding Lead

SAR

Self Assessment Report

ECT

Early College Transfer

SCR

Single Central Record

EDI

Equality, Diversity and Inclusion

SEND

Special Educational needs and disability

EHCP

Education Health and Care Plan

SENDCo

Special Educational needs and disability coordinator

EIF

Education Inspection Framework

SGL

Student Group Leader

ELT

Excellence in Learning Team

SLSA

Specialist Learning Support Advisor

ESF

European Social Fund

SLT

Senior Leadership Team

ESFA

Education and Skills Funding Agency

SoW

Schemes of Work

ESOL

English for Speakers of Other Languages

SPaG

Spelling, punctuation and grammar

ETF

Education and Training Foundation

STEM

Science, Technology, Engineering and Mathematics

External Verification/Verifier

SWO

Student Wellbeing Officer

FBV

Fundamental British Values

TLA

Teaching Learning and Assessment

Further Education

TTF

Taking Teaching Further

FOI

Freedom of Information

Virtual College

FREDIE

Fairness, Respect, Equality, Diversity, Inclusion and Engagement

WYCA

West Yorkshire Combined Authority

FTE

Full Time Equivalent

GDPR

General Data Protection Regulation

GMB

Group Management Board

Higher Education

HoD

Head of Department

WYCC

West Yorkshire Consortium of Colleges

Y&NYCA

York and North Yorkshire Combined Authority

Employee Welcome 2026/27

| 31

Castleford College Thunderhead Ridge Castleford West Yorkshire WF10 4UA Telephone: 01924 789789 Email: info@heartofyorkshire.ac.uk

Selby College Abbot’s Road Selby North Yorkshire YO8 8AT Telephone: 01757 211000 Email: info@selby.ac.uk

Wakefield College Margaret Street Wakefield West Yorkshire WF1 2DH Telephone: 01924 789789 Email: info@heartofyorkshire.ac.uk

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