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Aon Risk Solutions

Introduction for Brokerage and Related Services Mary E. Pulley, CPCU

March 1, 2014

Aon Overview Aon Corporate Structure

Aon Aon Benfield Benfield

Aon Aon Risk Risk Solutions Solutions • Retail Brokerage • Employee Benefits • Risk Assessment and Advisory • Captive Management • Affinity Programs Worldwide Employees • Premium Finance • Claims Advocacy and Number of Worldwide Offices: Administration Annual Revenues • Select(2012): Personal Lines

• Treaty reinsurance brokerage • Facultative reinsurance brokerage • Capital Markets • Financial Advisory 65,000 • Analytics and Technical Services 500+ (in 120 countries) • Claims Management

Market Capitalization (as of July 2013)

$20.01 Billion

Worldwide Premium Placements:

Over $78 Billion

New York Stock Exchange Symbol:


Servicing Office

950 East 96th Street, Indianapolis, IN

Aon Statistics

$11.5 Billion

Aon Aon Hewitt Hewitt • Human Capital Consulting • Executive & Broad-Based Compensation • Total Rewards • Employee Communications, Engagement & New Media Solutions • Human Resource Business Processing Outsourcing • Benefits Administration

Awards & Recognition

Aon earned a 2012 Buyers Choice Award from Business Insurance as the most recommended broker for service and expertise by middle market buyers.

Aon was named the 2012 Best Supply Chain/Business Continuity Consultant by Global Finance magazine.

Aon was named to the 2012 Working Mother magazine’s list of 100 Best Companies, recognized for its commitment to developing and advancing women across all levels.


Aon Risk Solutions

In all, Aon had 48 2013 Power Brokers named by Risk & Insurance magazine in Risk, Reinsurance and Employee Benefits, more than any other firm.

Aon was named by Military Times EDGE magazine as one of America’s Best Employers for Veterans in 2013.

Aon Risk Solutions earned a 2012 Innovation Award from Business Insurance. This honor recognizes leadership, inventiveness and ingenuity in products and services designed for professional risk managers. Aon Benfield won 2012 Best Reinsurance Broker and Reinsurance Broking CEO of the Year accolades from Reactions Global.

Industry and Product Experience

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Service Approach – Building a Partnership Aon Client Promise® 1

A focus on optimizing your total cost of risk


A program designed entirely around your needs


A dedicated team and world of resources


Local access to the best markets in the world


Constant investment in new ideas and solutions


The strength of the world’s leading broker on your side


Powerful benchmarking


Industry-leading service wherever you need it


Your feedback driving our performance


Open and honest dialogue about the value we add

Strategy driven by a written and mutually developed plan that includes:       

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Your Objectives Client Survey Aon Goals Aon Deliverables Activity Timeline Stewardship Reporting Serves as an accountability tool for you to measure Aon’s performance

We Understand Your Industry Risks and Exposure to Loss Under Reform… For the most part, risks and exposures under reform are no different than those which now exist for providers and payors. What is different is the owner of these risks, the blending of exposures, and the need for integrated programs in risk management and financing.

What are the Risks and Exposures to Loss? Governance / Management Liabilities  Directors & Officers  Management E&O  Regulatory Compliance  Insurance Co E&O  Fiduciary/Fidelity  Cyber Liability

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Patient Care

Financial Risk

 Direct & Vicarious Medical Professional  Managed Care E&O  Products/Selection Liability  Telemedicine

 Health Plan Stop Loss  Providers Stop Loss

Traditional Property & Casualty Risks  Workers Compensation  Property  Automobile  General Liability  Other

Work Force  Retention  Cost of mandate  Productivity / Absence

Aon’s approach to understanding your needs Insurance Needs - Aon’s Diagnostic




Insurer Security/ Commitment

Risk Diagnostic

Terms & Conditions

Excess Policies

Limits Structure







Each of the steps identified above will enable Aon to create distinctive client value for your facilities: 1.



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Discuss – Every client has different reasons for buying insurance. We need to understand both your historical issues as well as your emerging business objectives to customize the appropriate insurance solution for you. Diagnose – A complete and unbiased review of your insurance program. This review includes an analysis of program structure, limits, retention, pricing, insurer security, and primary and excess coverage terms. Differentiate – Work with you to identify insurance underwriter hot-buttons and differentiate your risk.

Risk Management Process RE-CALIBRATION Based on performance, re-assess and re-engage: • Update Action Plan • Sustainable Solutions PERFORMANCE ANALYSIS Measure performance, demonstrate ROI and value: • KPI Dashboards • Re-Assessment • Surveys

EXECUTION STRATEGIES Deliver effective and sustainable pre- and post-loss solutions: • Safe Patient Handling • Alarm Fatigue • Auto Safety • Employee Safety

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OPERATIONAL ASSESSMENT Conduct an assessment to evaluate improvement opportunities: • Loss Analysis • Operational Assessments

STRATEGIC PLANNING Agreed upon road map to improve client’s processes and programs: • Action Plan • KPI Design • Client Workshop

About Aon Indianapolis   

Aon Indianapolis employs 34 colleagues Provides Property and Casualty as well as Health and Benefits to 125 clients Aon Indianapolis has established relationships with many healthcare clients

Loss Control/Claims

The Aon difference is our ability to provide superior local service utilizing all of Aon’s extensive resources for creative, cost-effective solutions to satisfy the needs of its healthcare clients

Local Client Management Mary Pulley Managing Director Indianapolis, IN t. 317.237.2405

Terrence Fuqua Indianapolis, IN t: 317.237.2404

Kris Hughes Account Executive Indianapolis, IN t. 317.237.2452

Fleet Fleet&&Safety Safety Management Management Mark Sullivan Cincinnati, OH t: 513.562.4545

Sharon Stewart Account Specialist Indianapolis, IN t. 317.237.2443

Professional Liability Broker

Property & Casualty Broker

Abby Bell Chicago, IL t: 312.381.4119

Matthew M. Rush Indianapolis, IN t: 312.381.2457

Health Care Clients  

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Aon and IHA have been partners for 10+ years We work with IHA to bring solutions to the hospital membership


Mary E. Pulley, CPCU Aon Risk Solutions 450 E. 96th St. Suite 275 Indianapolis, IN 46240 Phone: (317) 237-2400 E-mail:

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Introduction to Aon Risk Services for Healthcare