4 minute read
Other's Success Leaves Clues: Develop A High Performance Leadership Success Formula
from NORTH by Colorado Media Group - JUN/JUL 2023
by Colorado Media Group :: NORTH, The Digest/CSBJ & So. Colorado Insider!
by Charmas B. Lee, Professional Speaker, Author, Coach
This is the first article in a short series designed to help you develop your very own high performance leadership success formula. If you want to improve human productivity and achieve unparalleled levels of success, you must first learn to scale personalization.
Scaling personalization requires an exchange in listening. Whether it’s the customer looking for a product or the employee seeking a promotion, the key is to get them where they want to be. A leader’s path to personal success and happiness lies in helping others arrive at their destinations.
Friends, I have great news: you don’t have to reinvent the wheel because others have provided us with relevant clues. In her book titled, “Nerves of Steel,” former Southwest Airlines pilot Tammie Jo Shults provides us with a good example of how to scale personalization, with five strangers in five minutes or less, by applying the skill of active listening. Read what Captain Shults has to say and start the process of creating your very own high performance leadership success formula.
EXCERPT FROM “NERVES OF STEEL”
Commercial aviation is a team sport. When a crew gathers for a flight, all crew members’ names are on the
paperwork, but knowing the names is not the same as meeting the people and getting to know them. The trick is in figuring out how to turn five strangers into a team in five minutes or less. Drawing our assigned crew members together at the beginning of each day has become a habit for me, and now it’s part of our protocol at Southwest Airlines. A flight crew often changes every day, sometimes multiple times throughout the day, so it takes a real effort to stop the busyness and focus for a moment on the team members. One of the best lessons I learned at home was the art of asking questions and listening attentively to the answers. It’s important to me to convey that nobody needs to worry whether something is “important enough” to tell the captain. If I take the time to look at a baby picture or listen to a personal story, the channels of communication open up. When I take the time to make my flight brief a dialogue rather than a monologue, it changes the posture of our future communications about everything, from equipment to people.
Captain Shults has provided us with the first component in developing our very own high performance leadership success formula and that is communication. I’ll discuss the remaining two components in future articles.
High Performance Leadership
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FORCE MULTIPLIER
Here’s another way to look at the same concept. Through 34+ years of coaching and leadership experience, I’ve learned that the force multiplier in creating advanced personal communication requires an understanding of human behavior and the ten human drives. Each drive, when met, provides an inflection point to the psyche and can solicit a positive visceral response.
Take a look at the graphic for details on the ten human drives. For more information, I encourage you to read High Performance Coach Brendon Burchard’s book titled, “The Charge: Activating the 10 Human Drives That Make You Feel Alive.” It’s yet another example for us to follow when developing a high performance leadership success formula.
THE FIVE BASELINE DRIVES:
CONTROL
COMPETENCE
CONGRUENCE
CARING
CONNECTION
THE FIVE FORWARD DRIVES:
CHANGE
CHALLENGE
CREATIVE EXPRESSION
CONTRIBUTION
CONSCIOUSNESS
*From “The Charge,” by Brendon Burchard
Here’s how I incorporate the five baseline drives into a single question for advanced personal communication.
“May I have your permission to champion you today?”
“May I” = Control and Caring
“Your permission”
= Congruence and Connection
“Champion you today” = Competence
Over decades of experience and study, I’ve learned that most people are not looking for a hero; they are looking for a guide who gets excited every time he/she sees them, recognizes their value, and is willing to provide them with a compass or blueprint to achieve success.
More to come in upcoming issues of NORTH. Wishing you the best of everything, my name is Charmas Lee, and I build Champions.
Read Part II here: https://issuu.com/healthycoloradanmediagroup/docs/north_aug-sept_2023_issuu_2/s/30553457
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