L&T Technology Services - September 2020

Healthcare tech to navigate the new normal DIGITAL REPORT 2020

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HEALTHCARE TECH TO NAVIGATE THE NEW NORMAL

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Jyotirmay Datta (JD), EVP & Business Head at LTTS, tells us about his company’s place in the new, post-Covid medical industry

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he Covid-19 pandemic has brought about a paradigm shift in the healthcare industry. All players, from medical device

manufacturers to healthcare providers to medical practitioners, have been forced to rethink the very fundamentals of how their work is performed. In a wide-ranging interview, Jyotirmay Datta (JD), EVP and Business Head at LTTS, speaks about the ways that his organization can play an important role in the positive changes that healthcare businesses are enacting, to prepare the medical industry for the post-Covid world.

GETTING THE PRODUCT MIX RIGHT FOR THE POST-COVID WORLD JD explains that due to postponement of elective procedures, much lower visits to Outpatients departments and low utilization of ER, every part of the Healthcare industry is disrupted by COVID19.

However, the level of disruption is different for

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“ We have a role in the life-cycle of each product, from its design to the time it is introduced to the market” 08

— Jyotirmay Datta, EVP & Business Head, Healthcare Industry Vertical, L&T Technology Services Ltd (LTTS)

different players. One consequence is that hospitals are reducing their spend on medical equipment to conserve cash while significantly increase allocation of funds to upgrade their telehealth capabilities. This is affecting all device OEMs to varying degrees depending on their product mix, but all of them are trying to reduce their expenditure in the short term. This is where LTTS comes in: to help organizations to adapt their product mix to suit hospitals’ new requirements, and to do so in a cost-effective way. He pinpoints accelerating R&D, particularly

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fight against Covid-19, as a key space

WORKING TOGETHER TO STREAMLINE DIAGNOSTICS

for LTTS to grow in, as well as sup-

One of the biggest demands on the

porting their manufacturing and supply

medical industry in recent months has

chains, and supporting the producers

been to improve the speed of diagnosis,

with regulatory approvals.

while not compromising on the accu-

for the products in demand for the

“The top medical device companies

racy of tests. JD is confident that the

all reflect a very similar sentiment,”

healthcare industry can accomplish

says JD. “When we look at the pharma

this - and is certain that LTTS can help.

and health insurance companies, there

He mentions that effective diagnos-

have been very little impact on them.

tics requires effective collaboration

So, they are continuing to perform

between OEMs, clinical trials organiza-

well, revenues are growing and bottom

tions, regulatory agencies and different

lines are still very healthy”.

healthcare bodies. With wide-ranging www.l tt s . com

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Telehealth Product Transformation for a leading OEM CLICK TO WATCH

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experience in diagnostics and regula-

the testing and the validation process

tory affairs, LTTS is well placed to

for some of this equipment that is being

expedite testing and validation of the

tested by the OEMs. We also are helping

new solutions that are tabled, can offer

with the manufacturing capacity as well.

services for regulatory submissions,

We have a role in the life-cycle of each

and can help to enhance their manufac-

product, from its design to the time it is

turing capacity.

introduced to the market.”

“The OEMs, clinical trials organizabodies, healthcare bodies - to make

IMPROVED REMOTE CARE THE SILVER LINING

sure that R&D happens in a very efficient

Another key area for LTTS is remote

manner they all have to coordinate and

patient care. This issue is even more

collaborate very well,” continues JD. “In

essential considering the challenges

the near term, LTTS is helping expedite

posed by Covid-19. JD feels that here,

tions, regulatory agencies, government

too, LTTS has a role to play in supporting healthcare providers.

“Now, as a result of Covid-19, regulations have been eased by CDC and

“If there is one positive outcome of this

HHS for more than 80 telehealth-based

life-changing event, it is the massively

procedures. CMS has approved them

increased adoption of telehealth and

for Medicare, and other insurance

remote care solutions,” he says. “If we

companies have agreed for reimburse-

were to rewind the last six months, some

ments. As a result, providers have rolled

of the major issues standing in the way

them out in greater numbers. Patients

of greater adoption of telehealth were

have adopted them like never before:

regulatory approvals for most of the

in some of the larger health systems,

procedures, insurance reimbursements

telehealth transactions have gone from

for telehealth-based treatments, and

a few thousand per month to tens of

security concerns.

thousands per week.”

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E X E C U T I V E P R O FILE :

Jyotirmay Datta Title: EVP and CBO

Company: L&T Technology Services

Industry: Healthcare Jyotirmay Datta (JD) is the EVP and CBO - Healthcare at L&T Technology Services and heads the Medical Devices Business with P&L responsibility for LTTS’ businesses across Med-Tech, Lifesciences and Healthcare customers. With 30 years of experience in the Technology and Healthcare industries, JD specialize in shaping, nurturing and leading businesses that serve the needs of Med-Tech & Lifesciences companies and Healthcare providers in improving access, efficacy and outcome of Connected Care across the care pathway. www.l tt s . com

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SUPPLY CHAIN DISRUPTION: A PROBLEM OR AN OPPORTUNITY? One challenge to the healthcare industry that is still causing anxiety amongst its stakeholders is disruptions to the supply chain. LTTS is one of the companies that is helping medical device manufacturers to relocate their manufacturing plants, adding new manufacturing lines, and enabling higher operational efficiency to ensure supply of critical medical equipment to the healthcare providers is continued.

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“I n some of the larger health systems, telehealth transactions have gone from a few thousand per month to tens of thousands per week” — Jyotirmay Datta, EVP & Business Head, Healthcare Industry Vertical, L&T Technology Services Ltd (LTTS)

Finding alternative sites and adapting to a new supply chain is complex: medtech manufacturing locations, JD explains, are spread across the USA, Europe and Asia. As per JD, Medtech companies are seriously evaluating their strategy for expansion in South

for the company’s iBEMS platform,

Asia including India. This is offering

an innovative, cloud-based building

opportunities for LTTS.

experience management system of systems that allows individual systems

THE IBEMS PLATFORM: THE SHIELD TO KEEP PATIENTS AND HEALTHCARE STAFF SAFE

to each other. This solution can also

JD also sees an opportunity for LTTS

spaces healthy for air quality, social

to make hospitals a more harmoni-

distancing and temperature monitor-

ous place in the post-Covid world. He

ing. JD paints the picture of a hospital

explains that it is the perfect moment

experience that is entirely touchless.

in the hospital to intelligently connect now upgraded to keep the hospital

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“Let’s try to visualize how this may

in the pathological and imaging labs,

play out,” says JD. “A patient enters

information can be communicated

the hospital and is greeted by a robot.

via gestures. Technologies that guide

A thermal detection is done; their face

the patient without requiring any con-

image is captured, their symptoms are

tact have become so important for

entered using IT, and then the patient

making sure the environment is safe

is directed by the wayfinder to the

and healthy.”

relevant medical officer. Medications are then ordered online and delivered to the patient’s home. Touch screens can be replaced by voices; www.l tt s . com

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