Retention.19_MDMBFC22-TRIkeythingspdf-0721-WEB

Key Things to Know

Your Membership Fact Sheet Thanks for being a FirstMedicare Direct member.

We’re happy you’re here and are excited to help you use your plan and all its perks made for you.

Changes for 2022 Benefits and other aspects of a plan can change each year, even if you keep the same plan. Below are some benefit changes for the 2022 plan year. Other ways you can identify plan changes:

• Review

your Annual Notice of Change (ANOC) that is mailed to you every September or find it at FirstMedicare.com.

• Call

Member Services at the number on the back of your ID card. We can help you with any benefit change questions you might have.

Category

Change

Dental

Get covered preventive dental services, including one cleaning and fluoride treatment every six months, and one full set of X-rays every three years.

Vision and Hardware Allowance

Get access to vision services beyond what Original Medicare covers, including a routine vision exam for $0 with an in-network provider. Plus, get a $75 allowance for eyewear every two years.

Yearly Limit (Out-of-Pocket Maximum)

Decreased to $2,900.

Hally ® Mobile App and Member Website Get secure, instant access to your coverage by logging in to the Hally app or on hally.com. Manage your health plan and get the care you need anytime, anywhere.

• See

all your account activities in one place.

• Access

your virtual ID card.

• Search

for doctors and other resources.

Visit the App Store or Google Play to download. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

Always go to the emergency department (ED) or call 911 if you experience: • Stroke

symptoms.

• Chest

pains.

• Head

or spinal injuries.

• Severely

broken bones.

These are examples, not a complete list. If you think your condition is a life-threatening emergency, call 911 or go to the nearest ED.

Making a Change Have you had changes to your health, medication usage or overall lifestyle and want to shop for a new plan that fits these changes? Refer to the Key Benefits Guide included with this document for information about our plan, premium, and copayment or coinsurance amounts for commonly used benefits.

Pharmacy Your plan comes with pharmacy coverage. Remember, the formulary (or list of drugs we cover) can change yearly. You can review it at FirstMedicare.com.

Perks and Programs

Your Care Options Your plan is made with plenty of options for different situations based on how severe your condition is, where you are and other factors.

For in-person coverage options you are able to access our extensive provider network, from which you can select a primary care provider (PCP) to oversee your care. If your illness or injury is not an emergency, set up an appointment with your PCP.

Your plan is made with plenty of perks and programs to help you with your health goals. Go online to FirstMedicare.com/Perks to view all the options available on your plan.

Member Services is here to help.

If you have questions about these changes or your plan in general, call the Member Services number on the back of your ID card and have your member number ready. You’ll be prompted to make selections based on your type of question. Member Services can help with questions about eligibility, premiums, claims, prescriptions, authorizations, letters and more.

Some injuries or illnesses require emergency care, but if your injury or illness doesn’t require immediate medical attention, calling your doctor or going to an urgent care clinic (sometimes called convenient care or a walk-in clinic) can save you time and money.

FirstCarolinaCare Insurance Company is a health plan with a Medicare contract.

Enrollment in FirstCarolinaCare depends on contract renewal.

MDMBFC22-TRIkeythingspdf-0721 • H6306_22_100141_M