The Mix - May 2015

M AY

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the mix A B l e n d o f T i ps S o You Ca n B e Your B e st

CONNECTING YOU to

HEALTH CARE

What you think matters Stay connected

Welcome Back!

We’re glad you’re here. In case you missed out on the last few issues, here’s what you need to know.

The Mix is our newsletter for Health Alliance Connect members.

It comes out four times a year.

We want you to be your best, so we have a lot to share.

Keep reading for: Tips on getting the most out of your Health Alliance Connect plan

Other helpful services and tools you can use

Local events you can take part in

Mix in Health

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Health Alliance Connect helps make sure you get the care you need from start to finish. That means you’ll have a primary care physician (main doctor, also called PCP) who focuses on all your health needs. You’ll also get community services, rides to appointments and other support to help you meet your goals. Plus, all your health records stay in one place.

Havea aQuestion?

Question?Call Us. Have • ICP-Medicaid: 1-877-933-8480, Monday Have a Question?

Callthrough Us.Friday • Hours: Monday through Friday, 8 a.m. to 8 p.m.

from 8:30 a.m. to 5 p.m.

• Hours: Monday through Friday, 8 a.m. to 8 p.m.

• ICP-Medicaid: 1-877-933-8480 • MMAI-Medicaid and Medicare (Duals): 1-866-951-0264, • ICP-Medicaid: 1-877-933-8480 • MMAI-Medicaid and Medicare (Duals): Monday through Friday from 8 a.m.1-866-951-0264 to1-866-951-0264 8 p.m.

• MMAI-Medicaid and Medicare (Duals): • Both: TTY users callcall 711711 or 1-800-526-0844 (Illinois Relay).

• Both: • Both: TTY TTY usersusers call 711 or 1-800-526-0844 (Illinois Relay).

• HealthAllianceConnect.org

We’re Mixing it up.

You Can Help Us.

Health Alliance Connect is looking for members and caregivers to join our advisory board. If you want to share your ideas and opinions, email connect@healthalliance.org or give us a call. We want to hear what you think.

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Insurance and health care can be confusing. We want to help make it easy. Our advisory board is how we find out what questions members like you have.

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Connecting You to Care When you join Health Alliance Connect, you don’t just get health insurance. You also get a team of people who care about you and your health.

Care coordinators are a big part of that team. They help you get the care you need and answer your questions.

$

PCP

Claims/ Coverage In-Home Caregiver

Member

Care Coordinator Other Support Services

Care coordinators help you set goals and figure out how to reach them. They are on your side, and they want to help you be your best.

Specialists

“We make sure the people on your care team are talking to each other, so there isn’t any confusion. That way, you can focus on feeling better.”

Christina Montgomery 3

Care coordinator with Health Alliance Connect since October 2013

Pharmacy

Havea aQuestion?

Question?Call Us. Have • ICP-Medicaid: 1-877-933-8480, Monday Have a Question?

Callthrough Us.Friday • Hours: Monday through Friday, 8 a.m. to 8 p.m.

from 8:30 a.m. to 5 p.m.

• Hours: Monday through Friday, 8 a.m. to 8 p.m.

• ICP-Medicaid: 1-877-933-8480 • MMAI-Medicaid and Medicare (Duals): 1-866-951-0264, • ICP-Medicaid: 1-877-933-8480 • MMAI-Medicaid and Medicare (Duals): Monday through Friday from 8 a.m.1-866-951-0264 to1-866-951-0264 8 p.m.

• MMAI-Medicaid and Medicare (Duals): • Both: TTY users callcall 711711 or 1-800-526-0844 (Illinois Relay).

• Both: • Both: TTY TTY usersusers call 711 or 1-800-526-0844 (Illinois Relay).

• HealthAllianceConnect.org

“Let’s be honest—the healthcare system can be confusing. As care coordinators, we do our best to help guide members through the system and meet their needs. So don’t be afraid to ask us for help. That is what we’re here for.”

Michael Peterson Care coordinator with Health Alliance Connect since December 2013

“Face-to-face visits with members are the highlight of my job. I enjoy letting them know about the choices they have to keep their health at its best.”

Fattima Kalipeni Nurse care manager with Health Alliance Connect since September 2014

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We Connect You to Quality Medical Equipment If you have certain health conditions, your doctor might prescribe devices, like bathtub seats, walkers or bed rails, to help you deal with those conditions at home. Health Alliance Connect can help you get these devices (called durable medical equipment or DME) at no extra cost to you.

If your doctor prescribes DME for you, we can help you find what you need and make sure you get quality devices from one of the trusted providers we work with. If you don’t use one of our DME providers, we won’t know if your equipment is high quality.

Talk to your doctor about any DME he or she prescribes. If you have questions about coverage or need help finding the devices, call us at: • ICP-Medicaid: 1-877-933-8480 • MMAI-Medicare and Medicaid: 1-866-951-0264 • TTY: 711

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• HealthAllianceConnect.org

Havea aQuestion?

Question?Call Us. Have • ICP-Medicaid: 1-877-933-8480, Monday Have a Question?

Callthrough Us.Friday • Hours: Monday through Friday, 8 a.m. to 8 p.m.

from 8:30 a.m. to 5 p.m.

• Hours: Monday through Friday, 8 a.m. to 8 p.m.

• ICP-Medicaid: 1-877-933-8480 • MMAI-Medicaid and Medicare (Duals): 1-866-951-0264, • ICP-Medicaid: 1-877-933-8480 • MMAI-Medicaid and Medicare (Duals): Monday through Friday from 8 a.m.1-866-951-0264 to1-866-951-0264 8 p.m.

• MMAI-Medicaid and Medicare (Duals): • Both: TTY users callcall 711711 or 1-800-526-0844 (Illinois Relay).

• Both: • Both: TTY TTY usersusers call 711 or 1-800-526-0844 (Illinois Relay).

• HealthAllianceConnect.org

Healthy Can Start at Home We care about you and want you to see your doctor at least once a year. If you can’t make it to the doctor’s office, we may see you as a good fit for a home visit with a Health Alliance Connect provider, and we may call you to set up a visit.

During a home visit, one of our healthcare providers can: Check

Complete

your blood

a health check

pressure, oxygen levels, the feeling in your feet

Answe r med ques s, s lee t

Talk with you about ways to prevent or treat

t ou d a b an ns e t io , di p

and more

our y to in alk ng pa t to olli s y a w tr Go over on c t doctor abou

diseases

yo m ur or e

The visit won’t affect your coverage and doesn’t replace care or advice from your doctor. It’s just another way we help you stay healthy.

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301 S. Vine St. Urbana, IL 61801

2015

EV ENT

CALENDAR For more community events, visit our website, HealthAllianceConnect.org.

Give a Gold Star Have you had a great experience with somebody at Health Alliance Connect?

If so, you can give that person a Gold Star as a special way to say thanks.

We’ll share your story with that person and his or her manager and peers.

You can thank someone today at HealthAlliance.org/GoldStar.

Celebrating Generations Expo Embassy Suites Conference Center 100 Conference Center Dr. | East Peoria, IL May 20 | 10 a.m. to 2 p.m.

Central Illinois Senior Celebration Orr Building | Illinois State Fairgrounds | 4 H Rd. Springfield, IL | May 28 | 9 a.m. to 2 p.m.

Strawberry Jam Meadowbrook Park | 2808 S. Race St. | Urbana, IL June 20 | 4 p.m. to 8:30 p.m.

Mattoon Bagelfest Peterson Park | Mattoon, IL | July 14–18

Don’t forget to stay in touch!

Just like your friends and family, we need to know if you move or get a new phone number. That way we can keep in touch, send you important info about your plan and make sure you get your copy of The Mix. You can also connect with us on social media. We’ll keep you in the loop on news and events, plus give you healthy living tips and info.

Facebook.com/HealthAlliance

Twitter: @Health_Alliance

Pinterest.com/HealthAlliance

Please call ICP-Medicaid: 1-877-933-8480 or MMAI-Medicaid and Medicare (Duals): 1-866-951-0264 and tell us what changed (TTY users call 711). Or send an email with your name, member number, address and phone number to connect@healthalliance.org.

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