How Headsets Can Increase the Productivity of Business?

How Headsets Can Increase the Productivity of Business?

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January 7, 2020

The notorious financial crisis has made adjustments to the plans of companies. Business owners minimize or postpone indefinitely investments, including the cost of technical equipment and personnel. How reasonable is this? Some practices show that even small investments can significantly increase the competitiveness of the company.

But how could this possible?

A telephone headset can recover these issues. It may seem that a headset is an insignificant accessory devoid of a special functional load. On the one hand, a headset is a terminal device for sound transmission, and its absence can negate all work with sound.

On the other hand, a headset is a working tool that affects the quality of work of each user working in an intensive communication environment. However, here are following ways that show that headsets can increase business productivity: Effective Work

The crisis has caused staff reductions. The availability of headsets like Plantronics headsets in business can increase overall profit. This usually means that employees must conduct more meetings with customers, make more phone calls and process more documents than before. In order for the staff to cope with the increased workload without sacrificing quality, the owners naturally think about tools to improve labor efficiency. In particular, equipping the office with wireless telephone headsets.

GN Netcom, a manufacturer of headsets under the Jabra brand notes that the use of these devices can increase employee productivity by an average of 35% and reduce their work fatigue by 33%. Of course, these professional wireless solutions save employees from being tied to the workplace by means of a telephone wire, increasing their mobility and multitasking. Moreover, professional equipment improves the quality of user experience.

Long Term Investment Currently, the business owner who wants to equip the company with telephone headsets can choose from a variety of options, different in price, configuration, and technical specifications. It would seem that business owners trying to save money in a crisis will choose the cheapest options. Most customers pay particular attention to the quality, functionality, and life of the equipment.

Only a er clarifying these parameters, it comes to the price of the device.

High-quality equipment justifies the investment and lasts a long time. For example, the average life of a professional Jabra headset is 5-10 years. Solutions designed specifically for intensive use are particularly robust. They do not

require repairs and frequent replacements, which is very important when you consider that an employee uses the headset for at least 40 hours a week.

Motivation Tool Working in an intensive negotiation environment, a callcenter operator or office employee can make up to several hundred calls during a working day. If your employees are using the wired headsets, then it forces the employees to press the tube with his shoulder to his ear, which can have disastrous consequences for health. An uncomfortable posture can provoke serious problems in the cervical spine. The second risk factor is the acoustic load to which workers are exposed. Loud and sharp sounds on the telephone line can lead to acoustic shock, while background noises tire the user, causing fatigue and irritability.

High-quality professional headsets can reduce acoustic load, they block background noise and cut off-peak vibrations on the line. Of course, employers who create comfortable working conditions for staff can count on reciprocal loyalty and quality work.

Sound Quality Modern business is inconceivable without processing a large number of phone calls. On average, up to 90% of contacts with customers occurs precisely by telephone. In this situation, the quality of communication during a conversation with a client becomes synonymous with the quality of service. Interference on the line, poor hearing or the need to interrogate spoils the impression of a

dialogue. This statement is especially relevant for call centers.

Sound transmission technologies are improved from year to year, and today the quality of communication directly depends on the equipment used. Among the latest innovations in this area like the development of GN Netcom, the system of "intelligent noise reduction" Noise Blackout.

The system uses a dual microphone that recognizes the user's voice and processes it, ďŹ ltering out background noise. The acquisition of high-quality equipment can be considered as an investment in the quality of customer service, which will certainly pay o in a competitive environment.

Resolve Compatibility Issues When purchasing professional equipment, it is necessary to provide for compatibility of the new device with the existing IT infrastructure of the company. Integration costs add value to a new solution and can nullify existing beneďŹ ts. The largest manufacturers of telephone headsets are well acquainted with the needs of their customers and the solutions that are used by most companies. The GN Netcom produces products compatible with traditional, mobile or IP telephony. It works closely with leading business solution providers, including Microso , Cisco, or Avaya.

The vast majority of customers choose telephone headsets that do not require additional programs for installation and installation costs. These are plug-and-play solutions that are simple enough to connect to a computer or phone

to get started immediately. Accordingly, the costs of business owners come down only to pay a batch of headsets.

Conclusion The appropriateness of investments in the technical and personnel base, each business owner determines himself, based on many parameters. Obviously, no one will spend more on these areas than is vitally necessary. Business process optimization tools like headsets still exist and are ready to prove their effectiveness in practice.

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