STATISTICAL REPORTS
SCHUMER CONGRATS HCA
CYBERSECURITY
HHQRP
LHCSA Statistical Reports are due in three weeks. Yet only 6 percent of LHCSAs have submitted them, and not doing so can lead to fines and loss of service privileges.
U.S. Senator Charles Schumer writes to HCA with congratulations for our receipt of a “sepsis heroes” award, reflecting on the public health role of home care.
The state Department of Health has revised its prior notification on requirements for reporting of cybersecurity incidents in health care.
HHQRP noncompliance letters are coming, plus new OASIS Q&As and Technical Expert Report.
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UPCOMING PROGRAMS Webinar: Immigration Law Compliance for Home Health, Hospice Oct. 30 2-3 p.m. Quality and Technology Symposium Nov. 13-14 Suffern, NY OASIS-D & D1: The Significance of PDGM, Agency Outcomes, and the IMPACT Act On-demand webinar available through Dec. 31 Save The Date: 2020 Northeast Home Health Leadership Summit Jan. 28-30 (Boston) Registration for these and other programs are on HCA’s website at https://hca-nys.org/ events-education/ upcoming-events.
Your Source for HOME CARE News, Policy and Advocacy
Vol. 4, Issue 38| October 28, 2019
Home Care, Hospice Month Begins Friday November, National Home Care and Hospice Month, is a great opportunity to meet with your elected officials and educate the public about home care and hospice services, patients and staff. Need some ideas? Visit the “What you can do” page on our Home Care Month website (http:// nationalhomecaremonth.com). See MONTH p. 5
Rule with PDGM Expected This Week HCA expects the U.S. Centers for Medicare and Medicaid Services (CMS) will post a final home health payment rule this week, including the Patient Driven Groupings Model (PDGM). Given the required 60-day period before implementation on January 1, the rule would ostensibly need to be posted by Friday. HCA will immediately notify the membership via e-mail alert of any news related to the rule or PDGM this week followed by our analysis to help you get ready for 2020.
HCA’s Quality & Tech. Symposium Coming Nov. 13 & 14 HCA’s Final Signature Conference of 2019 Registration is now open for HCA’s final signature conference of 2019 – our Quality and Technology Symposium in Suffern, NY – which will deliver you the tools, resources, research and insights to strengthen outcomes using the power of technology paired with the intelligence of clinical quality. See QUALITY p. 2
INSIDE Home Care, Hospice Month Begins Friday..........................................1 Rule with PDGM Expected This Week.................................................1 HCA’s Quality & Tech. Symposium Coming Nov. 13 & 14.........................1 2018 LHCSA Statistical Report Due in 3 Weeks...................................2 MOA Required for Medicare Payments...............................................3 Member Hiring Announcement.........................................................3 Senator Schumer Singles Out HCA Sepsis Award, Initiative...................4
Annual DDE Logon Re-Certification Coming November 4............................................5 Revised Notice on Reporting of Cybersecurity Incidents...........................................5 Home Health Quality Reporting Updates.................................................................6 Nov. 5 CMS Webcast: Submitting Cost Report Electronically.......................................6 CMS Lists Hospices Meeting Quality Reporting Requirements..................................7 Revised Private Duty Nursing (PDN) Manual on eMedNY............................................7 CMS Reschedules Review Choice Demo in FL, NC and TX............................................8 Health Resources.................................................................................................8
The Situation Report: the Home Care Association of New York State QUALITY from p. 1 We’ll examine prominent topics like Electronic Visit Verification (EVV) and how you can best approach the new mandate. We’ll also unlock possibilities for collaboration with: physician practices, Area Offices on Aging, and interoperable clinical networks to support care transitions. Clinician and program experts will explore new levels of understanding about infection control challenges and bestpractices for older adults in home care, along with important patterns in Managed Long Term Care quality metrics that drive home care quality initiatives.
Volume 4, No. 38 October 28, 2019
The Situation Report is a weekly publication of the Home Care Association of New York State (HCA). Unless otherwise noted, all articles appearing in The Situation Report are the property of the Home Care Association of New York State. Reuse of any content within this newsletter requires permission from HCA. Al Cardillo President and CEO acardillo@hcanys.org Roger L. Noyes Director of Communications, Editor of The Situation Report rnoyes@hcanys.org Rebecca Fuller Gray Executive V ice President for Clinical and Program Affairs rgray@hcanys.org
In a special focus session, HCA will also bring to you a practice technique that is being embraced by clinicians across multiple settings nationwide – Motivational Interviewing – so that you can effect change at your organization for individual patients and on a population health basis.
Patrick Conole Vice President, Finance & Management pconole@hcanys.org
Please register today at https://hca-nys.org/wp-content/uploads/ 2019/10/HCA-Quality-and-Technology-Brochure-2019.pdf.
Andrew Koski Vice President, Program, Policy & Services akoski@hcanys.org
2018 LHCSA Statistical Report Due in 3 Weeks HCA reminds Licensed Home Care Services Agencies (LHCSAs) that they have only three weeks left to submit the 2018 LHCSA Statistical Report. The state Department of Health (DOH) says that only 6 percent of all LHCSAs have submitted the reports so far. (HCA has a list of those LHCSAs that have done so.) Agencies that wait until the last week may encounter system delays and wait times for support. Support personnel will not be available on the deadline date of November 16, 2019. We again stress that the report includes the required registration process. All LHCSAs must complete this process by November 16 – via the Statistical Report submission – or else face fines and not be allowed to operate in 2020 until the registration is completed. Repeat violations may result in your license getting revoked. Reports and registration are required of all LHCSAs – even those that don’t bill Medicaid – including LHCSAs which are exclusively Fiscal Intermediaries. Continued on next page Home Care Association of New York State (HCA) 388 Broadway, 4th Floor, Albany, NY 12207 Tele: 518-426-8764; Fax: 518-426-8788; Website www.hcanys.org
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Alyssa Lovelace Director for Policy and Advocacy alovelace@hcanys.org Lauren Ford Director of Program Research, Development and Policy lford@hcanys.org Laura Constable Senior Director, Membership & Operations lconstable@hcanys.org Celisia Street Director of Education cstreet@hcanys.org Mercedes Teague Finance Manager mteague@hcanys.org Jenny Kerbein Director of Governance & Graphic Design jkerbein@hcanys.org Billi Wilson Manager, Meetings & Events bwilson@hcanys.org Teresa Brown Administrative Assistant tbrown@hcanys.org
The Situation Report: the Home Care Association of New York State
Volume 4, No. 38 October 28, 2019
Continued from previous page More information is at https://www.health.ny.gov/facilities/home_care/dal/docs/19-10.pdf. Questions about the Statistical Report can be sent to HCStatRpts@health.ny.gov (please copy Andrew Koski at akoski@hcanys.org).
MOA Required for Medicare Payments To participate in Medicare, home care and hospice providers must submit a Memorandum of Agreement (MOA) with Livanta, Medicare’s Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for New York State. Livanta indicates that 92 percent of home health agencies and 95 percent of hospices have not submitted this form, and HCA encourages all providers to submit the MOA as soon as possible. The MOA, along with other useful information, is at https://www.livantaqio.com/en. A new MOA must be signed at the beginning of each new BFCC-QIO contract cycle. The current MOA was required as of June 8, 2019. According to Livanta, a provider that does not submit a signed copy of the MOA will be reported to the U.S. Centers for Medicare and Medicaid Services (CMS) as violating the Conditions of Participation (CoPs). BFCC-QIOs review patient medical records to determine whether services delivered to beneficiaries meet professionally recognized standards of care, are medically necessary, and are delivered in the most appropriate setting. In addition, they conduct Medicare beneficiary-requested reviews. These may include appeals related to notices of discharge and/or service terminations, and actions taken in response to written complaints about service quality.
HIRING: Clinical Assessment Managers (RNs) VNSNY is hiring Clinical Assessment (UAS) Managers to join our team. Use your clinical skills to assess member needs and identify solutions that promote high quality health care services. Option to work in any of the following counties: Monroe, Dutchess, Onondaga, Ulster, Orange, Oneida, Putnam, Delaware, Otsego, Sullivan, Rockland, Madison, Herkimer. We offer: flexible schedules, comprehensive training and ongoing support, competitive pay rates, great benefits (for full time) and telework opportunities. Qualifications:
Current license to practice as an RN in NYS (BSN preferred) Minimum six months of utilization review or care management experience at a Managed Care Organization or discharge planning experience required Demonstrated success with conflict management skills Knowledge of Medicaid or Medicare regulations required
Apply full time: https://jobs.vnsny.org/job/brooklyn/rn-uas-assessment-upstate-new-york-counties/1238/13316863 Apply per Diem: https://jobs.vnsny.org/job/brooklyn/rn-uas-assessments-per-diem-upstate-new-york-counties/1238/12539568 VNSNY is the nation’s largest not-for-profit home- and community-based health care organization. For 125 years, VNSNY has been committed to meeting the health care needs of New Yorkers with compassionate, high-quality home health care. We offer a wide range of services, programs, and health plans to meet the diverse needs of our patients, members, and clients from before birth to the end of life.
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Senator Schumer Singles Out HCA Sepsis Award, Initiative This past week, we received the following letter from U.S. Senator Charles Schumer congratulating HCA for our receipt of a “Sepsis Heroes” award. (The award was presented by Sepsis Alliance for HCA’s Stop Sepsis at Home NY initiative.) HCA greatly appreciates this thoughtful and gracious letter from Senator Schumer, singling out HCA’s work amid many crucial issues of state and national importance that now occupy the Senator in his position as the Senate’s Minority Leader and as the senior Senator from New York. Below is the letter in full (a PDF copy can be downloaded at https://hca-nys.org/wp-content/uploads/ 2019/10/Schumer-Letter-HCA-Sepsis-Award.pdf). We thank Senator Schumer for his recognition of HCA’s work and, most importantly, for his eloquent reflection on the role of home care in addressing a public health crisis like sepsis.
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MONTH from p. 1 This site also includes a catalog of stories we’ve been collecting over the past several months. We’ll be adding new stories and sharing them on social media, with a focus on program innovations, including two features on a home care lymphedema program and a pediatric feeding program we are highlighting in the October edition of HCA’s Capitol Report newsletter for state officials on Wednesday. Please check your inbox and HCA’s social media channels for updates and other ways you can help celebrate in November.
Annual DDE Logon Re-Certification Coming November 4 National Government Services (NGS), New York’s Medicare Administrative Contractor (MAC), will designate one state at a time for a user recertification process related to the Direct Data Entry (DDE) system. New York’s recertification process begins Monday, November 4. As part of this process, NGS will e-mail an access code to the current authorized e-mail address on file with Electric Data Interchange (EDI). All logon IDs must complete the recertification process within ten business days to prevent losing access. Any user who has access to the Part A Fiscal Intermediary Standard System (FISS)/DDE system on October 28, 2019 will be required to complete the recertification process by November 17, 2019 to continue access without additional steps. Any new or reinstated ID after October 28 will not be required to recertify until the following year’s recertification. To complete the annual recertification, go to https://enrolledi.ngsmedicare.com/ddelogon. To check recertification status, go to https://enrolledi.ngsmedicare.com/statuscheck. Questions can be sent using the form at https://enrolledi.ngsmedicare.com/recertinquiry. Please note that responses may take up to 72 hours.
Revised Notice on Reporting of Cybersecurity Incidents The state Department of Health (DOH) has revised its letter and Frequently Asked Questions (FAQs) on the process for providers to report a cybersecurity event. The letter is at https://hca-nys.org/wp-content/uploads/2019/10/Notification_102110.pdf. According to this notice, providers who have experienced a cybersecurity incident are required to apprise their DOH Regional Office. Reportable cybersecurity incidents include any event that affects patient care or represents a serious threat to patient safety, such as intrusions aimed at theft of protected health records. Examples include: information technology intrusions, ransomware attacks, as well as attacks on file transfer systems or data
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reporting interfaces that can spread through established connections with other networks or government systems. Provider staff should follow their established internal policies and procedures for alerting their central IT/information security staff or IT vendor. The incident should be validated before reporting to the DOH Regional Office within 24 hours of confirming that a credible incident has occurred.
Home Health Quality Reporting Updates The U.S. Centers for Medicare and Medicaid Services (CMS) has recently provided the following Home Health Quality Reporting Program (HHQRP) updates.
Non-Compliance Notification and Reconsiderations: Certified Home Health Agencies (CHHAs) not meeting the HHQRP requirements for the 2020 Annual Payment Update (APU) should have received, or will soon be receiving, a letter from National Government Services (NGS) regarding their 2 percent APU penalty. (The notifications are also in the agency CASPER folders.) CHHAs may submit a request for reconsideration to CMS via e-mail no later than November 1, 2019. See the instructions in your notification or at https://www.cms.gov/Medicare/Quality-InitiativesPatient-Assessment-Instruments/HomeHealthQualityInits/Home-Health-Quality-ReportingReconsideration-and-Exception-and-Extension.html.
OASIS Q&As: CMS has updated the quarterly OASIS Q&As at https://qtso.cms.gov/providers/home-health-agency-hha-providers/reference-manuals.
Video Tutorial for GG OASIS Item: CMS has a video tutorial to assist with proper home health coding of OASIS GG item GG0130A-Eating. See: https://www.cms.gov/Medicare/QualityInitiatives-Patient-Assessment-Instruments/HomeHealthQualityInits/Home-Health-QualityReporting-Training.html.
HHQRP Technical Expert Panel Report: CMS posted the HHQRP Technical Expert Panel Summary Report on Development of Home Health Within-Stay Potentially Preventable Hospitalization Measure for Home Health Agencies. It is at: https://www.cms.gov/Medicare/Quality-InitiativesPatient-Assessment-Instruments/MMS/TEP-Current-Panels.html. This report summarizes the feedback of a technical expert panel in reviewing work by Abt Associates to develop potentially preventable hospitalization measures over three meetings in 2018.
Nov. 5 CMS Webcast: Submitting Cost Report Electronically The U.S. Centers for Medicare and Medicaid Services (CMS) is hosting another webcast for Medicare Part A providers on how to use the new Medicare Cost Report e-Filing (MCReF) system. The webcast is on November 5 (1 to 2:30 p.m.). Registration is at https://blh.ier.intercall.com/. MCReF can be used for fiscal year cost reports ending on or after December 31, 2017. Mailing or handdelivery options are still available, yet MCReF is the only option for electronic delivery. Continued on next page
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Continued from previous page Questions for the webcast can be sent in advance to OFMDPAOQuestions@cms.hhs.gov with “Medicare Cost Report e-Filing System Webcast” in the subject line. More information is at: https://www.cms.gov/Outreach-and-Education/Medicare-Learning-NetworkMLN/MLNMattersArticles/downloads/MM10611.pdf.
CMS Lists Hospices Meeting Quality Reporting Requirements The U.S. Centers for Medicare and Medicaid Services (CMS) recently posted the annual list of hospices that have successfully met the quality reporting requirement. (See https://www.cms.gov/Medicare/ Quality-Initiatives-Patient-Assessment-Instruments/Hospice-Quality-Reporting/Downloads/PACHospice-FY2020-APU-Compliant-List.pdf.) Hospices on the list have submitted at least 90 percent of their Hospice Item Set (HIS) records within 30 days of the qualifying event (admission or discharge) and must have had their third-party vendor submit hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data quarterly. A 2 percent payment penalty applies in fiscal year 2020 for hospices not meeting these reporting criteria for the calendar year 2018 reporting period. The Hospice Quality Reporting Program (HQRP) Quarterly Update is also available at https:// www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Hospice-QualityReporting/Downloads/HQRP-Quarterly-Update-3rd-Quarter-2019.pdf. Effective October 1, 2019, the CMS policy for HIS patient record submission will be changed to 24 months from the target date. The policy change applies to new, modified and inactivated records.
Revised Private Duty Nursing (PDN) Manual on eMedNY The state Department of Health (DOH) eMedNY system recently issued a revised Private Duty Nursing (PDN) Manual that is effective November 25, 2019. See https://www.emedny.org/ProviderManuals/ NursingServices/index.aspx. The manual makes some clarifications or streamlining to the current PDN prior-approval (PA) process or documentation for certain PA submissions (Section 6). Separate PAs are no longer required for agencies and independent providers (Section 6.6). Also clarified are: assessment requirements (Section 6.10); PDN in school settings (Section 11.2); replacement PAs and the Change Request process (Section 9); and required information for third party insurance (Section 6.16). DOH will hold a November 4 webinar (10 to 11:30 a.m.) on the changes for PDN-servicing providers, physicians, or others who provide services or assist in submission of prior approvals. Registration is at https://www.emedny.org/training/index.aspx. For questions about the revisions, contact the Bureau of Medical Review at 1-800-342-3005 or at OHIPMEDPA@health.ny.gov.
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CMS Reschedules Review Choice Demo in FL, NC and TX The U.S. Centers for Medicare and Medicaid Services (CMS) is delaying the Review Choice Demonstration (RCD) start date in Texas – to March 2, 2020 – followed by North Carolina and Florida’s start date on May 4, 2020. HCA is closely watching this development, as the demo, previously summarized for members, could at some point be extended to other states. RCD was originally scheduled to begin in Texas at the beginning of December – right before the January start date of the Patient Driven Groupings Model (PDGM). This timing prompted the National Association for Home Care and Hospice, as well as affected state associations, to press for a delay. RCD includes a choice of three options for providers: pre-claim review; post-payment review; or minimal post-payment review with a 25 percent payment reduction. Agencies that do not make a choice selection of the above within certain time periods (i.e., between January 15 and February 13, 2020 for the Texas initiative) will be automatically placed in “choice 2,” which is 100 percent post-payment review
Health Resources
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“EVV Good Faith Effort Extension Reasons by State,” by Applied Self-Direction http://www.appliedselfdirection.com/resources/evv-good-faith-effort-extension-reasons-state
“Envisioning the Future of Home Care, Trends and Opportunities in Workforce Policy and Practice,” by PHI https://phinational.org/resource/envisioning-the-future-of-home-care-trends-and-opportunitiesin-workforce-policy-and-practice/
“Disaster Recovery: Recent Disasters Highlight Progress and Challenges,” by the U.S. Government Accountability Office https://www.gao.gov/assets/710/702173.pdf
“Disaster Resilience Framework: Principles for Analyzing Federal Efforts to Facilitate and Promote Resilience to Natural Disasters,” by the U.S. Government Accountability Office https://www.gao.gov/assets/710/702215.pdf
“Analysis Finds Record 3,148 Medicare Advantage Plans Will Be Available in 2020,” by Kaiser Family Foundation https://tinyurl.com/y3g7b7qf
QUALITY & TECHNOLOGY SYMPOSIUM
November 13 & 14, 2019 Crowne Plaza Suffern, NY
HCA Quality & Technology Symposium 2019 Crowne Plaza Hotel 3 Executive Blvd., Suffern, NY
This signature HCA conference delivers you the tools, resources, research and insights to strengthen outcomes using the power of technology paired with the intelligence of clinical quality.
We’ll examine prominent topics like Electronic Visit Verification (EVV) and how you can best approach the imminent new mandate. Our program will also unlock possibilities for collaboration with physician practices, Area Offices on Aging and interoperable clinical networks to support care transitions. Clinician and program experts will explore new levels of understanding about infection control challenges and best-practices for older adults in home care, along with important patterns in Managed Long Term Care quality metrics which drive home care quality initiatives and funding. In a special focus session, we will also bring to you a practice technique that is being adopted by clinicians across multiple settings nationwide, with major successes reported in the literature. The technique – Motivational Interviewing – helps patients explore and resolve ambivalence in order to change behaviors that affect their health. This special in-depth session will teach you the principles of Motivational Interviewing so that you can effect change at your organization for individual patients and on a population health basis.
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AGENDA HCA Quality and Technology Symposium 2019
Wednesday, November 13 8:30AM – 9:00AM Registration and Light Breakfast 9:00 – 10:00AM
Are You Ready for EVV? Steve Pellito, Senior Vice President, Provider Sales, Sandata Technologies
New York is moving on implementation of Electronic Visit Verification (EVV) with a series of recent milestones, including the new release of a fact-finding RFI for potential EVV vendors. EVV is required by the federal 21st Century CURES Act for both personal care and home health care in 2020 and 2023 respectively. The requirement will have major implications for providers, workers and consumers alike in terms of data accessibility, operational implementation, and recoupment or appeal process. This session will highlight the key EVV design models under consideration by state policymakers – including critical areas specifically outlined in New York’s recent RFI – as well as experiences from other states where EVV has already gone into effect. Participants will also learn how the new EVV requirement will impact early-adopting providers seeking to enhance their quality of patient care. 10:00 – 11:15 AM
Better Patient Outcomes through Physician-Home Care Collaboration Alicia Beardsley, RPA-C, Senior Director of Population Health Initiatives, CareMount Medical Home health providers and physicians are critical partners who must work together fluidly in mutual support of patient care needs across the continuum, whether it’s primary care, maternal/infant care, post-acute services, chronic or palliative care. As a partner in one of New York’s leading Accountable Care Organizations (ACOs), CareMount Medical has made important strides in physician-home care collaboration. Hear from CareMount’s Senior Director of Population Health on the specific directions that her organization’s ACO is taking with physician-home care collaboration, including care-transition gaps that the ACO has identified and is successfully overcoming, as well as areas of planning necessary for home care providers to forge effective partnerships with physician practices to achieve quality outcomes. 11:15 – 11:30AM Break 11:30AM – 12:30PM
Closing the Gap in Patient Service Needs through Collaboration with Local Offices for the Aging Mike Cunningham, Director, Putnam County Office for the Aging Becky Preve, Director, Franklin County Office for the Aging Dr. Mary Ann Spanos, Director, Chautauqua County Office for the Aging Local Offices for the Aging offer a wide array of resources and services for older adults in their respective communities. These include the NY Connects program, which serves as a point of entry into the system of long term services and supports for older adults and people of all ages with disabilities. During this panel session, representatives from several local Offices for the Aging will highlight opportunities for engagement and partnership with home care agencies to mitigate gaps in patient service needs in their mutually served communities. 12:30 – 1:30PM Lunch 2
Wednesday, November 13 – continued
HCA Quality and Technology Symposium 2019
1:30 – 2:30PM
Enhancing Health Information Exchange and Interoperability through SHIN-NY Elizabeth Amato, Vice President, SHIN-NY Programs, New York eHealth Collaborative (NYeC) New York State’s “network of networks,” the Statewide Health Information Network for New York (SHIN-NY), was created to allow for the electronic exchange of clinical information, connecting health care professionals statewide. To foster this exchange to the fullest extent possible, the Data Exchange Incentive Program (DEIP) was established to increase provider adoption of electronic health interconnectedness. The federal government has committed to an extension of DEIP – to September 30, 2020 or until funding is exhausted. Learn more about this pivotal opportunity for home care providers and how it can help move your agency to the next level of interoperability. 2:30 – 2:45PM Break
2:45 – 3:45PM
Infection Prevention in Home Health Care: A National Study, Lessons Learned Ashley Chastain, DrPH, MPH, Project Manager, InHOME Study, Columbia University School of Nursing As the number of chronically ill older Americans continues to grow, so too does the role of home care in improving care transitions for this segment of the population, with increased focus on prevention of infectious disease. This national priority intervention area has spurred the development of several value-based purchasing (VBP) initiatives, changes in the federal home health Conditions of Participation and The Joint Commission’s focus on infection prevention as a national patient safety goal. Examining a national study of home care providers, Columbia University’s Dr. Ashley Chastain will describe the challenges to infection prevention and quality improvement in the home care practice setting as well as lessons learned from her team’s research project “Infection Prevention in Home Health Care” (InHOME). Dr. Chastain is a Project Manager at the Columbia University School of Nursing, working on a nationwide study funded by the NIH and Alliance for Home Health Quality and Innovation that explores infection prevention and quality improvement in the home care environment. Her research interests are infection prevention & control in long-term care settings, as well as patientprovider communication. 3:45 – 4:30PM
The Evolution of MLTC Quality Metrics Raina Josberger, Deputy Director, Division of Quality Measurement, Office of Quality and Patient Safety, NYS Department of Health This session will feature Raina Josberger of the NYS Department of Health, Office of Quality and Patient Safety, who will present the latest in quality measures for managed long term care plans and home care provider partners. The session will address the metrics, methodology, anticipated changes, and other facets of the approaches used by NYS to track for quality outcomes, potential avoidable hospitalizations, and key areas of compliance that drive state quality pool funding to MLTCs and that form the basis for value based payment (VBP) performance measures. This is a MUST session for MLTCs and providers, offering a unique opportunity to discuss concerns, ideas and recommendations on MLTC-homecare quality partnership, VBP, and related progressive work with the Department. 4:30PM
Wrap Up and Adjourn 3
HCA Quality & Technology Symposium 2019 Crowne Plaza Hotel 3 Executive Blvd., Suffern, NY
AGENDA Thursday, November 14 8:00AM Light Breakfast 8:30AM – 12:15PM
Introduction to Motivational Interviewing Cheryl Martin, MA, RN, Master CASAC, Integrated Health Trainer and Clinical Consultant, Coordinated Care Services, Inc. “All change is self-change, to which clinicians are sometimes privileged witnesses and facilitators” From Motivational Interviewing, Helping People Change, 2013 Over the past few years there has been increased attention on Motivational Interviewing (MI) as an evidenced-based practice that supports engagement and change. MI is a “way of being with others” that can strengthen relationships and open the door to personal growth. MI is collaborative and compassionate, while recognizing and honoring the autonomy of every individual. When the spirit and skills of MI are fully embraced, safety and trust can grow. Each person is understood to be the expert about themselves and it is the MI clinician’s responsibility to evoke and deeply listen to their ideas and beliefs; it is that person’s perspective and values that will support any desired change. As health care providers who work in the privacy of a patient’s home, home care clinicians are among the best positioned to use these skills with meaningful effect. During this training, participants will explore the key elements of MI as a “way of being”/skills that support a safe and trusting environment. At a deeper level, we will look at how the compassionate “way of being” of Motivational Interviewing engages others and can guide them towards the changes/goals they are seeking to support their health and wellness. Topics Covered: What is Motivational Interviewing; Guiding Style; Righting Reflex; The Spirit of MI; Four Fundamental Processes of MI; Five Key Communication Skills; What is Engaging?; What is Focusing?; Exchanging Information; Elicit-Provide-Elicit.
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Thanks to our Exhibitors and Sponsors!
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HCA Quality & Technology Symposium 2019 November 13 & 14, 2019 Crowne Plaza Hotel 3 Executive Blvd., Suffern, NY
Hotel Information Crowne Plaza (Suffern-Mahwah) 3 Executive Blvd. Suffern, NY 10901 HCA has reserved a limited block of rooms at the Crowne Plaza in Suffern for the nights of Tuesday, November 12 and Wednesday, November 13 at a discounted rate of $119 per night. To receive this rate, call 1-800-227-6963 prior to November 1 and ask for the group code HOM.
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Full Conference HCA Member Rate $279 Non-Member Rate $379
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One-Day ONLY Pass (November 13th) HCA Member Rate $179 Non-Member Rate $229
One-Day ONLY Pass (November HCA Member Rate $89 Non-Member Rate $139
Mail to: 388 Broadway, 4th Floor, Albany, NY 12207 Checks must be received by November 6, 2019
Cancellations received in writing via email to info@hcanys.org by November 7 are refundable less a 25% administrative fee. No refunds are permitted after this date or for no shows. Substitutions are permitted.
14th)
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QUALITY & TECHNOLOGY SYMPOSIUM November 13 & 14, 2019 Crowne Plaza Suffern, NY TO: