HCAF 2022 HomeCareCon 33rd Annual Conference & Trade Show Official Brochure

YOU'RE INVITED!

In the wake of the COVID-19 outbreak that upended life as we knew it, a silver lining has emerged for the broader home and community-based services (HCBS) sector. This pandemic has proven a catalyst for personal care and health care innovation, which strengthens the potential for in-home care to thrive. In spite of the many challenges facing home care — including outdated, low reimbursement, the workforce shortage crisis, and burdensome government policies — the future is brighter than it has ever been.

In the Medicare arena, providers are engaged in the Review Choice Demonstration (RCD) while preparing for an update to the Outcome and Assessment Information Set (OASIS-E) and the nationwide expansion of the Home Health ValueBased Purchasing (HHVBP) model, all less than two years since the Medicare payment system was reformed.

Medicaid recently received a rare influx of government funds, including $1.1 billion from the federal government for recruiting and retaining direct care workers and a $15

minimum wage mandated by state law to strengthen the health care sector. Even so, the health care labor shortage continues to disproportionately impact Medicaid providers, including private pay and licensed-only providers that contract with Statewide Medicaid Managed Care plans.

Whether your organization provides Medicare, Medicaid, or private pay home care services, or if you supply home care products or services, HCAF invites you to attend HomeCareCon, our 33rd Annual Conference & Trade Show, this summer. This conference aims to bring together visionaries, leaders, and innovators with the insight and experience to help front-line providers achieve economic prosperity and large-scale successes in this new era of home care.

Plan your HomeCareCon experience and register today to help bring back The Roaring Twenties in Orlando this July 19-22!

Scan with your smartphone or visit HomeCareCon.com to view the official conference website and register online to save your spot!

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Schedule of Events

Why Attend?

PreCon Workshops

Network & Engage

(pre-conference) Tuesday, July 19 – 8:00 AM to 4:00 PM

MainCon Sessions (main conference) Wednesday, July 20 – 8:00 AM to 4:30 PM Thursday, July 21 – 8:00 AM to 4:10 PM Friday, July 22 – 8:00 AM to 11:55 AM

Trade Show Wednesday, July 20 – 12:20 PM to 5:30 PM Thursday, July 21 – 8:00 AM to 1:30 PM

Special Networking Events Wednesday, July 20 – Reception in the Trade Show Marketplace (4:30 PM to 5:30 PM, Palm Event Center) Thursday, July 21 – Happy Hour Networking Reception (4:20 PM to 5:50 PM, Verandah & Patio)

Each year, more than 500 home care professionals attend HomeCareCon, including agency leadership, clinicians and caregivers, as well as state and national experts in health care, law, sales, marketing, technology, and finance. The networking opportunities at HomeCareCon enable you to build strong professional relationships and potentially form partnerships to grow your business.

Invest in your Future For starters, you can greatly enhance your overall knowledge of your profession. HomeCareCon is where discussions on change and strategic direction of the home care industry happens. During the conference, you will be informed about recent policy changes, regulatory updates, trends, and what's in store for the future of home care.

Earn Continuing Education Credits

About Us The Home Care Association of Florida (HCAF) is the premier trade association for the Florida home care industry.

Founded in 1989, HCAF exists to provide representation, communication, and advocacy for home care providers, and to give them the education and resources they need to deliver high-quality, cost-effective services to patients and clients at home.

HCAF represents both not-for-profit and for-profit providers, including Medicare- and Medicaid-certified agencies, and Private Duty (licensed-only) agencies.

Associate members consist of organizations that provide products and services to in-home care providers.

For more information, including member benefits and the online member directory, visit HomeCareFLA.org.

HCAF is an approved provider of continuing education units (CEUs) for professionals who are licensed by the following Florida licensing bodies: Board of Nursing Board of Occupational Therapy Board of Physical Therapy* Board of Speech-Language Pathology Board of Accountancy All four days of HomeCareCon will offer attendees the chance to earn up to 19 CEUs! Provide your credentials at registration to earn CEUs. CE Broker and the appropriate licensing body will be notified of your participation.

Updates on our progress in obtaining credit approval for each program can be found at HomeCareCon.com/CEU. *HCAF is pursuing physical therapy credits program by program.

Discover the Latest Products & services The two-day Trade Show will feature more than 80 vendors showcasing innovative products, solutions, and services to help providers stay compliant, provide quality care, and grow.

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Event Venue

Hilton Orlando Buena Vista Palace 1900 East Buena Vista Drive Lake Buena Vista, FL 32830

H

elp support HCAF even more and book your stay at the host hotel to secure our discounted group rate! Booking your HomeCareCon stay in HCAF’s block of guest rooms brings good things to HCAF and you, including a discounted rate, no resort fee, and free high-speed internet. Please note you will have the option of adding a $35 (plus tax) daily resort fee. Find out what's included with this optional fee at https://hcaf.tiny.us/hilton so you can decide whether to add those perks. The discounted rate is scheduled to expire on June 15, 2022. However, Florida is booming and Orlando is one of the most desired conference destinations in the world, so our room block often sells out far in advance…please do not delay and book with your friends today!

An official Walt Disney World® Hotel, Hilton Orlando Buena Vista Palace is connected via a pedestrian skybridge to Disney Springs® and includes more than 150 dining, shopping, and entertainment venues. Guests have access to scheduled shuttle service to all four Disney Theme Parks daily and HomeCareCon attendees can take advantage of exclusive discounts! The expansive Float Lagoon

4 | HomeCareCon 33rd Annual Conference & Trade Show

pool features a Kid's Splash Pad and private poolside cabanas — perfect for fun in the Florida sun. The resort offers diverse options for dining throughout the day, from the convenient Citrus 28 grab-and-go marketplace and the Shades Pool Bar & Grille featuring casual fare and frosty beverages, to Sunnies lobby bar featuring hand-crafted cocktails and light bites. Plus, HomeCareCon attendees receive special prices on tickets to theme parks, events, and dining experiences!

HCAF's discounted, per-night group rate is based on the number of adults staying in your room (taxes and fees not included).

SINGLE & DOUBLE RATE TRIPLE RATE QUAD RATE

$189 $209 $229

Book online at https://hcaf.tiny.us/hotel or call (407) 827-2727 and reference "HCAF HomeCareCon" to secure the discounted rate.

Agenda At-A-Glance Learning Tracks: General Interest • Medicare • Private Duty • Business Operations • Clinical/Quality Improvement

PreCon Workshops

Tuesday, July 19, 2022

TIME

PROGRAM

8:00-9:00 AM Registration & Breakfast 9:00 AM-12:00 PM Recruiting and Hiring 'Whirkshop'

ROOM

TRACK

Citron Foyer

–

Citron East/West

Private Duty

9:00 AM-12:00 PM Roaring Ahead With Nationwide Expansion of the Value-Based Purchasing Program Citron Center

Medicare

9:00 AM-4:00 PM Hop on the OASIS-E Train

Meyer 1

Medicare

9:00 AM-4:00 PM Clinical Supervision: Upping the Ante

Meyer 2

Clinical/Quality

Citron Foyer

–

12:00-1:00 PM Lunch

Citron Foyer

–

1:00-4:00 PM Impairment, Audits, Investigations, AHCA, and Managed Care Contracts: What Administrators & Providers Need to Know

Citron East/West

Private Duty

10:30-10:45 AM Morning Break

1:00-4:00 PM RCD Tips to Make Sure You "Know Your Onions" and Get All Your “Mazuma” Citron Center

Medicare

2:30-2:45 PM Afternoon Break

–

MainCon Sessions

Citron Foyer

Wednesday, July 20, 2022

TIME

PROGRAM

8:00-9:00 AM Registration & Breakfast

ROOM

TRACK

Citron Foyer

–

9:00-10:00 AM Opening Remarks & 10th Annual Excellence in Home Care Awards

Citron North

–

10:00-11:10 AM Off to a Roaring Start: A National Home Care Update for 2022

Citron North

Medicare

10:00-11:10 AM How to Be the Cat’s Meow: Just Be a Great Leader!

Citron East/West

Private Duty

Citron Foyer

–

11:30 AM-12:20 PM Optimizing Pre-Service Operations & Onboarding Workflows

Citron East/West

Private Duty

11:30 AM-12:20 PM Swiveling from OASIS-D1 to E

Citron Center

Medicare

11:30 AM-12:20 PM Unlocking Performance Value in Care at Home: Strategic Use of Analytics

Meyer 1

Clinical/Quality

11:10-11:30 AM Morning Break

11:30 AM-12:20 PM Partnerships Beyond Medicare: Maximizing Care/Minimizing Risk/Maintaining Referrals Meyer 2

Business Operations

11:30 AM-12:20 PM Home Care Competition: Working Together to Decrease Rehospitalizations

Sunburst

Business Operations

Palm Event Center

–

1:50-3:10 PM Latest Legal Developments Impacting the Florida Home Care Industry

Citron East/West

Private Duty

1:50-3:10 PM Improving Revenue Cycle Management

Citron Center

Medicare

1:50-3:10 PM Balancing Efficiency & Quality: Keeping Things “Copacetic” for Roaring Success in Value-Based Care Delivery

Meyer 1

Clinical/Quality

1:50-3:10 PM Collaborative Marketing With Power Partners

Meyer 2

Business Operations

3:10-3:30 PM Afternoon Break in the Trade Show Marketplace

Palm Event Center

–

12:20-1:50 PM Lunch in the Trade Show Marketplace

3:30-4:30 PM Growing Your Roots: Essential Grassroots Marketing Initiatives for Long-Term Growth Citron East/West

Private Duty

3:30-4:30 PM Telehealth in the “Rumble” Seat: New Norm, New Opportunity

Medicare

Citron Center

3:30-4:30 PM “Humdinger” Case Conferences: Extracting Maximum Value for Your Organization Meyer 1

Clinical/Quality

3:30-4:30 PM Why Should You Provide Behavioral Health Now?

Meyer 2

Clinical/Quality

3:30-4:30 PM Actionable Value-Based Dashboards: Understanding & Taking Action on KPIs That Lead to Success

Sunburst

Business Operations

4:30-5:30 PM Exhibits & Networking in the Trade Show Marketplace

Palm Event Center

–

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MainCon Sessions

Thursday, July 21, 2022

TIME

PROGRAM

ROOM

TRACK

8:00-9:00 AM Breakfast in the Trade Show Marketplace

Palm Event Center

–

9:00-10:20 AM Keeping Some Extra “Clams” in Your Pocket: 3 Instant Up-Levels to Increase Your Profits, Impact & Authority

Citron East/West

Private Duty

9:00-10:20 AM PDGM Operational Summit: Interactive Session to Address Your Outcomes

Citron Center

Medicare

9:00-10:20 AM Leading Through 2023 Changes: Transition to OASIS-E & HHVBP Expansion

Meyer 1

Medicare

9:00-10:20 AM Emergency Management: What You Need to Know to Keep Your Agency Ready, Compliant & Roaring!

Meyer 2

Business Operations

9:00-10:20 AM Tips and Myths Leading a Multigenerational Workforce

Sunburst

General

10:20-10:50 AM Morning Break in the Trade Show Marketplace

Palm Event Center

–

10:50 AM-12:00 PM Strategies to Promote Independence in Your Clients With Dementia

Citron East/West

Private Duty

10:50 AM-12:00 PM After Receiving Secret Knock on the Door, How to Improve Your Certified Intake Process

Citron Center

Medicare

10:50 AM-12:00 PM Building a Quality Improvement Program

Meyer 1

Clinical/Quality

10:50 AM-12:00 PM Community Cyber Attack: Is Your Agency Ready to Handle This “Beef”?

Meyer 2

General

10:50 AM-12:00 PM Strategic Development: Process Improvement Initiatives for Times of Transformation Sunburst 12:00-1:30 PM Trade Show Grand Finale Luncheon

General

Palm Event Center

–

1:30-2:30 PM Private Duty Roundtable Chat

Citron East/West

Private Duty

1:30-2:30 PM Clinical Supervisors Roundtable Chat

Citron Center

Clinical/Quality

1:30-2:30 PM Marketing Roundtable Chat

Meyer 1

Business Operations

1:30-2:30 PM Financial Managers Roundtable Chat

Meyer 2

Business Operations

1:30-2:30 PM Human Resources Roundtable Chat

Sunburst

Business Operations

2:30-2:50 PM Afternoon Break

Citron Foyer

–

2:50-4:10 PM The Secrets of Home Care Hiring: Find and Hire More Caregivers and Keep Them From “Scramming”

Citron East/West

General

2:50-4:10 PM Home Health PEPPER: What’s New?

Citron Center

Medicare

2:50-4:10 PM Regulations to Records: Get Hip to Compliant Charting

Meyer 1

Medicare

2:50-4:10 PM Survey Survival! Practical Strategies to Avoid Being “Behind the Eight Ball”

Meyer 2

Clinical/Quality

2:50-4:10 PM Making Your Agency's Customer Service the Bee's Knees

Sunburst

Business Operations

4:20-5:50 PM Happy Hour Networking Reception – Convos & Cocktails With KanTime

Verandah & Patio

–

MainCon Sessions

Friday, July 22, 2022

TIME

PROGRAM

ROOM

TRACK

8:00-9:00 AM Breakfast & Networking With Your Local Health Care Region Colleagues

Citron North & Citron Foyer

–

9:00-10:20 AM The Booming 20’s: AHCA Policy & Regulatory Update

Citron North

General

10:20-10:35 AM Morning Break

Citron Foyer

–

10:35-11:55 AM Selling & Marketing Private Duty

Citron East/West

Private Duty

10:35-11:55 AM Speak(easy) and Celebrate Home Care!

Citron Center

General

10:35-11:55 AM Managed Care Trends, Changes, and Challenges

Meyer 1

Business Operations

10:35-11:55 AM Medicare Quality Reporting Program Updates & Changes on the Horizon

Meyer 2

Medicare

10:35-11:55 AM Compassion Fatigue & Burnout: New Perspectives for Health Care Providers, Sunburst Teams, and Organizations

Business Operations

Please note that the schedule is subject to change. View the latest schedule online at HomeCareCon.com.

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TUESDAY, JULY 19, 2022

CITRON EAST/WEST 8:00 AM

9:00 AM

12:00 PM

CITRON CENTER

MEYER 1

MEYER 2

Breakfast (Citron Foyer) Recruiting and Hiring 'Whirkshop' BETTS & HENDERSON

Roaring Ahead With Nationwide Expansion of the Home Health Value-Based Purchasing Program

Hop on the OASIS-E Train GRIFFIN

GABOURY

Clinical Supervision: Upping the Ante CRUMBLEY

Lunch (Citron Foyer)

Impairment, Audits, Investigations, AHCA, and Managed Care Contracts: 1:00 PM What Administrators & Providers Need to Know

RCD Tips to Make Sure You "Know Your Onions" and Get All Your “Mazuma” BIBBINS, BROGDON & MARIN

Hop on the OASIS-E Train (CONTINUED)

GRIFFIN

Clinical Supervision: Upping the Ante (CONTINUED)

CRUMBLEY

BAZZIGALUPPI, CHAPMAN & MELTZ

9:00 AM-12:00 PM • PRIVATE DUTY TRACK • CITRON EAST/WEST

Recruiting and Hiring 'Whirkshop' Shelby Betts & Greg Henderson, Whirks

During this three-hour program, you and your leadership team will craft an effective recruiting strategy that your agency can implement to find the right employee at the right time in a consistent, repeatable way. Come ready to brainstorm, create, and revise your current process during this program.

Attending our 'Whirkshop' will provide you with the following: • The Whirks Hiring Toolkit • Job description templates • SEO-ready job ads • Key Results Area (KRA) worksheet • Industry hiring benchmarks • Hiring scorecard • Interview framework • Hiring checklist We will train and lead you by offering: • Q&A with a team of HR gurus, led by Greg Henderson • Tech Stack Recommendations • Live role plays and interview practice.

9:00 AM-12:00 PM • MEDICARE TRACK • CITRON CENTER

tion that ended in 2020, as well as results from providers participating in the demonstration. Additionally, the workshop will review the calculation methodology for the nationwide rollout as well as what providers should do to prepare for implementation.

9:00 AM-4:00 PM • MEDICARE TRACK • MEYER 1

Hop on the OASIS-E Train J’non Griffin, SimiTree Healthcare Consulting

After a previous delay, a new assessment tool is scheduled to arrive at all our home health stations on January 1, 2023. Hop aboard the OASIS-E (Outcomes and Assessment Information Set)train with J’non Griffin for this full-day PreCon workshop and get ready for the trip ahead. The transition to this version will be a challenge but it should not be a bumpy ride if your team that is involved in OASIS data collection and review are prepared in advance. After boarding this OASIS-E train, in-depth stops will be made at all the version changes including the new aspects related to social determinants of health, increased behavioral assessments, and how it will help facilitate the transfer of health information between post-acute providers.

Understanding how the updated version of OASIS impacts the start, resumption and discharge of care is critical to succeeding both clinically and financially under your value-based purchasing journey.

9:00 AM-4:00 PM • CLINICAL/QUALITY IMPROVEMENT TRACK • MEYER 2

Roaring Ahead With Nationwide Expansion of the Home Health Value-Based Purchasing Program

Clinical Supervision: Upping the Ante

Melinda A. Gaboury, Healthcare Provider Solutions, Inc.

Clinical management of a home health agency has become increasingly complex due to all of the regulatory requirements and payment systems to manage, along with operating in the face of a pandemic. Clinical supervisors must improve their knowledge and skills in order to ensure the success of an agency clinically, operationally, and financially. During this workshop, Christina Crumbley, RN, MSN, will outline all the requirements to run a successful agency as well as strategies for excelling at each!

The Medicare Home Health Value-Based Purchasing (HHVBP) program will be implemented nationwide in 2023. During this workshop, participants will gain an understanding of the five-year HHVBP demonstration as well as its impact on nine participating states, including Florida. We will also analyze how changes to the HHVBP program over the past two years have affected Medicarecertified home health providers. Healthcare Provider Solutions CEO Melinda Gaboury will discuss the structure of the HHVBP demonstra8 | HomeCareCon 33rd Annual Conference & Trade Show

Christina Crumbley, Tidal Healthcare Consulting, LLC

SOCIAL SCENE TODAY

Registration 8:00 AM-4:00 PM in the Citron Foyer Breakfast 8:00-9:00 AM in the Citron Foyer Morning Break 10:30-10:45 AM in the Citron Foyer

1:00-4:00 PM • PRIVATE DUTY TRACK • CITRON EAST/WEST

Buffet Lunch 12:00-1:00 PM in the Citron Foyer Afternoon Break 2:30-2:45 PM in the Citron Foyer

1:00-4:00 PM • MEDICARE TRACK • CITRON CENTER

Impairment, Audits, Investigations, AHCA, and Managed Care Contracts: What Administrators & Providers Need to Know

RCD Tips to Make Sure You "Know Your Onions" and Get All Your “Mazuma”

Sara A. Bazzigaluppi, Esq., Ronald W. Chapman Sr., Esq., and Jonathan Meltz, Esq., Chapman Law Group

Join Palmetto GBA representatives for a presentation on several key areas of the Medicare Review Choice Demonstration (RCD) program that providers will face. The speakers will cover RCD basics, tips for navigating each selection, and review the most frequently asked questions from home care providers. The trio will also tackle common issues and take your questions.

In this all-encompassing session, our health care attorneys will cover some of the more pressing matters in compliance, licensing, regulatory, health care fraud, and criminal law: • Impairment Programs: Florida’s impaired practitioner programs (IPN/PRN) serve as “alternatives to discipline” for Practice Act violations, but they carry high burdens for both employee and employer. Attendees will learn how to identify impairment and know when reporting is required, the pros/ cons for reporting, and what kinds of exposure to liability there are for impairment cases. You’ll also learn the drawbacks of the current impairment program system, as well as alternative solutions that nurses and administrators can take with impairment issues.

Michael Bibbins, Elizabeth Brogdon & Belinda Marin, Palmetto GBA

• Background Checks, Exclusions, Exemptions, and Approvals: What are the best practices when running required Level 2 background checks with the Agency for Health Care Administration (AHCA)? This session goes in-depth on what an AHCA detailed investigation is all about, ways to access the data you need for hiring, how to obtain disqualification exemptions so skilled nurses can join your home care agency, and methods to efficiently navigate AHCA’s regulatory labyrinth.

• Third-Party Payor Audits: This session discusses common examples of how home care agencies get into trouble with commercial and government payors; practical ways to protect your entity from audits and investigations; best recordkeeping practices; and how an effective compliance program will keep your staff in line.

• How to Conduct Corporate Internal Investigations: Coordinating an internal investigation upon learning of illegal acts (health care fraud, drug diversion, etc.) isn’t just the sound thing to do — it also can help in negotiations with federal investigators regulators, or it can lay the foundation for a solid defense in court. We’ll go over reasons for an internal investigation, how to put one together, who should be conducting it, what the protocol should be, assessing culpability, and employee rights during an investigation.

• How Do Recent AHCA Changes Affect Contractors?: If your home care agency relies on 1099 contractors, newly implemented AHCA regulations could restrict their use. Here you’ll get specifics on what could happen if nurse registries get carved out of Medicaid managed care contracts.

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WEDNESDAY, JULY 20, 2022 DAY

1

CITRON NORTH 8:00 AM

CITRON EAST/WEST

CITRON CENTER

MEYER 1

MEYER 2

SUNBURST

Unlocking Performance Value in Care at Home: Strategic Use of Analytics

Partnerships Beyond Medicare: Maximizing Care, Minimizing Risk, Maintaining Referrals

The Home Care Competition: Working Together to Decrease Rehospitalizations

CAMPBELL & MORRISON

HAYS

ALBERTSON & HOLLANDER

Balancing Efficiency & Quality: Keeping Things “Copacetic” for Success in Value-Based Care

Collaborative Marketing With Power Partners

Breakfast (Citron Foyer)

Opening Remarks & 10th Annual 9:00 AM Excellence in Home Care Awards Off to a Roaring Start: A National 10:00 AM Home Care Update for 2022 DOMBI

11:10 AM

11:30 AM

How to Be the Cat’s Meow: Just Be a Great Leader!

SCHARBER

Morning Break (Citron Foyer) Optimizing PreService Operations & Onboarding Workflows

Swiveling from OASIS-D1 to E GRIFFIN

VILINSKY & VILINSKY

12:20 PM

1:50 PM

Trade Show Luncheon (Palm Event Center) Latest Legal Developments Impacting the Florida Home Care Industry

Improving Revenue Cycle Management GABOURY

SPINOLA

3:10 PM

3:30 PM

McKENNA & SPARKS

Afternoon Break in the Trade Show Marketplace (Palm Event Center) Growing Your Roots: Essential Grassroots Marketing Initiatives for Long-Term Growth McHALE

4:30 PM

CORCORAN

Telehealth in the “Rumble” Seat: New Norm, New Opportunity GOROVAYA

“Humdinger” Case Conferences: Extracting Maximum Value for Your Organization CAUDLE

Why Should You Provide Behavioral Health Services Now? CRAVEN & VANDERHORST

Value-Based Dashboards: Understanding/ Taking Action on KPIs That Lead to Success CARR

Exhibits & Networking in the Trade Show Marketplace (Palm Event Center)

10:00-11:10 AM • MEDICARE TRACK • CITRON NORTH

Off to a Roaring Start: A National Home Care Update for 2022 William A. Dombi, Esq., National Association for Home Care & Hospice

National Association for Home Care & Hospice (NAHC) President Bill Dombi will present a general session on the industry outlook in ’22, discussing the big issues impacting home care now and, in the future, including workforce shortage, increasing wages, and home care legislation. Additionally, Bill will discuss some of the key areas to watch including increasing Medicare Advantage enrollment, expanded use of Managed Medicaid Long Term Services and Supports, growth in Accountable Care Organizations, new competition as care delivery models change, and the 2022 election. Join this session to get an in-depth, expert briefing from a Washington, D.C. insider.

10 | HomeCareCon 33rd Annual Conference & Trade Show

TRADE SHOW TODAY

Browse more than 80 exhibits, network with home care professionals, and have the chance to win fabulous prizes as we kick off the two-day Trade Show! The marketplace is located in the Palm Event Center.

Grand Opening Luncheon

Afternoon Break

Trade Show After Hours

12:20-1:50 PM

3:10-3:30 PM

4:30-5:30 PM

10:00-11:10 AM • PRIVATE DUTY TRACK • CITRON EAST/WEST

How to Be the Cat’s Meow: Just Be a Great Leader!

Eric Scharber, SimiTree Healthcare Consulting

The current health care workforce crisis cannot be solved with a silver bullet. We cannot magically eliminate the shortages and “solve” the problem. That’s the reality. On the other hand, you can make a difference. The keynote presentation will focus on how true leadership can help your organization succeed in its quest for talent acquisition and retention. When leaders focus on excellent, employee-centric leadership, positive organizational results will follow. The goal of this session is to inspire participants, so they can lead in a positive way, creating a culture that attracts talent.

11:30 AM-12:20 PM • PRIVATE DUTY TRACK • CITRON EAST/WEST

Optimizing Pre-Service Operations & Onboarding Workflows Tsvi Vilinsky & Mitch Vilinsky, Bolt Healthcare

By optimizing intake workflows and creating seamless operating conditions, home health agencies can improve their referral, onboarding, and management processes. As a result, your agency saves time and money and onboards patients faster. Attend this session to streamline your agency’s processes and roar ahead of the competition!

11:30 AM-12:20 PM • MEDICARE TRACK • CITRON CENTER

Swiveling from OASIS-D1 to E J’non Griffin, SimiTree Healthcare Consulting

Dancing the Charleston to swing music is a fitting analogy for swiveling from the Outcome and Assessment Information Set (OASIS) version D1 to E. This update is arguably one of the biggest industry changes in recent years. It may leave you a little breathless as you shake old habits away. Please join J’non Griffin as she quickly shuffles through a crosswalk of anticipated changes between the assessment forms. Some items have been added, some removed, and some will be interpreted differently or changed by the Centers for Medicare & Medicaid Services (CMS), effective January 1, 2023.

11:30 AM-12:20 PM • CLINICAL/QUALITY IMPROVEMENT TRACK • MEYER 1

Unlocking Performance Value in Care at Home: Strategic Use of Analytics Cindy Campbell & Katherine Morrison, WellSky

Providers of home health, hospice, and personal care are increasingly supporting high patient acuity and complex needs within a value-based market. In order to achieve top, key outcomes at the lowest cost, providers need to accelerate their competitive status.

The effective use of data can lead to top performance among all home care providers. Using analytics within your clinical modeling and business development builds positive positioning within a value-based health care environment. This session will focus on the power of predictive and performance analytics within home health, hospice, and personal care, identifying key data levers that enable you to boost performance and accelerate your growth.

11:30 AM-12:20 PM • BUSINESS OPERATIONS TRACK • MEYER 2

Partnerships Beyond Medicare: Maximizing Care, Minimizing Risk & Maintaining Referrals Angela Hays, Nuclear Care Partners

The federal Energy Employees Occupational Illness Compensation Program Act (EEOICPA) offers unique benefits to former nuclear workers, but also places Medicare-certified home health providers at risk of denial or recovery of claims for EEOICPA-eligible patients and covered illnesses. Providing care for a patient to remain at home often requires multiple types of home care providers, including Medicare, EEOICPA-certified, and private pay. During this session, participants will learn how working with non-Medicarecertified, EEOICPA-certified providers can maximize patient care while minimizing Medicare recovery risks.

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2022 Excellence in Home Care Awards Sponsor

10TH Annual Excellence in Home Care Awards 9:00-10:00 AM • CITRON NORTH

H

CAF’s 10th Annual Excellence in Home Care Awards will honor home care professionals for their commitment to providing quality care and for their exemplary service to their patients/clients. These individuals don’t just represent home care; they embody it. Recipients will be recognized and celebrated during a special ceremony on Wednesday, July 20 at the HomeCareCon 33rd Annual Conference & Trade Show in Orlando.

Please consider nominating someone at your organization who has consistently demonstrated outstanding performance in their day-to-day work and made outstanding contributions to home care and those they serve. It only takes a few minutes, and it provides us with the opportunity to celebrate all that is good about the home care industry, as well as honor those who work in it for the right reasons. Visit HomeCareCon.com/awards to learn more.

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WEDNESDAY, JULY 20, 2022 DAY

1

11:30 AM-12:20 PM • BUSINESS OPERATIONS TRACK • SUNBURST

The Home Care Competition: Working Together to Decrease Rehospitalizations Maureen Albertson, Millennium Homecare, LLC & Jonathan Hollander, Lee Health

Health care providers can provide optimal patient care throughout transitions of post-acute settings by collaborating care. It is imperative to break down silos between service providers to improve patient and community outcomes. In this session, we will cover practical solutions and methods to foster collaboration, giving attendees an opportunity to build connections that will facilitate collaboration.

1:50-3:10 PM • PRIVATE DUTY TRACK • CITRON EAST/WEST

each 60-day episode, as well as navigating the fluctuating LUPA (Low Utilization Payment Adjustment) thresholds of 2-6 visits per each of the two 30-day periods. The Centers for Medicare & Medicaid Services (CMS) threw another curve ball at providers with the publication of the 2022 Home Health Final Rule, which calls for nationwide implementation of Home Health Value-Based Purchasing (HHVBP) in 2023. The HHVBP further emphasizes the importance of efficient, quality-based care delivery.

In this session, we will explore utilization and LUPA trends identified in CMS claims data, strategies implemented by Sutter Care at Home and McBee to mitigate avoidable LUPA and enhance quality care delivery, and identify best practice recommendations for success under a value-based care delivery model.

1:50-3:10 PM • BUSINESS OPERATIONS TRACK • MEYER 2

Latest Legal Developments Impacting the Florida Home Care Industry

Collaborative Marketing With Power Partners

Angelo Spinola, Esq., Polsinelli

Are you having difficulty finding the right marketing partner for your business? Your referral network is crucial to your business, but how can you strengthen those relationships in order to increase revenue? In this session, Adam Corcoran, Director of Business Development at Golden Care, will discuss in detail what it means to collaborate with a power partner. Further, he will discuss how your relationship with home health agencies, hospice organizations, independent living facilities, and assisted living communities can help boost your reputation within your community.

Join attorney Angelo Spinola, Esq., to learn about the most significant legal trends and updates impacting your agency in 2022 and strategies for meeting them. As part of his presentation, Angelo will cover hot topics regarding federal and state law, review recent changes at the U.S. Department of Labor and Florida investigation and litigation activity, as well as outline strategies for preparing for and responding to an investigation. Attendees will have the opportunity to ask questions at the end of the session.

1:50-3:10 PM • MEDICARE TRACK • CITRON CENTER

Improving Revenue Cycle Management Melinda A. Gaboury, Healthcare Provider Solutions, Inc.

2022 has already brought about some significant concerns with the Notice of Admission (NOA) and its proper processing. This session will take you through where we are today with the NOA and what agencies need to do to ensure they are timely. In addition, this session will look at the entire process of the home health revenue cycle from intake through the collection of the payment. You need your revenue cycle team members involved. All of them, not just the billers.

1:50-3:10 PM • CLINICAL/QUALITY IMPROVEMENT TRACK • MEYER 1

Balancing Efficiency & Quality: Keeping Things “Copacetic” for Roaring Success in Value-Based Care Delivery Carissa McKenna, McBee & Sparkle Sparks, Sutter Care at Home

With the implementation of the Patient-Driven Groupings Model (PDGM) in 2020, providers have had to adapt to the new system’s incentive to maximize efficiency while maintaining a high quality of care. In their pursuit of efficient, quality care delivery under the PDGM, the most pressing challenges providers have encountered have been adjusting to the two 30-day payment periods within

12 | HomeCareCon 33rd Annual Conference & Trade Show

Adam Corcoran, Golden Care

3:30-4:30 PM • PRIVATE DUTY TRACK • CITRON EAST/WEST

Growing Your Roots: The Essential Grassroots Marketing Initiatives for Long-Term Growth Sean McHale, Saint Michael’s Home Care

The growth of internet-based marketing has caused some home care providers to lose sight of the need to personalize their marketing efforts. Patients/clients receiving care at home are so accustomed to receiving high-level service, and they want to maintain a personal relationship with the agency providing the care. Home care agencies need to adopt marketing strategies at the grassroots level, and this presentation explains how to leverage community-based initiatives that will plant the seed for future growth. The best part is that grassroots programs are usually free or very inexpensive, you only have to invest your time!

3:30-4:30 PM • MEDICARE TRACK • CITRON CENTER

Telehealth in the “Rumble” Seat: New Norm, New Opportunity Irina Gorovaya, Amity Healthcare Group

Join Irina Gorovaya, Owner and President of Amity Healthcare Group, as she discusses current trends and potential opportunities for telehealth in home health. We will review existing regulations and legislature directing the use of telehealth in home health

as well as telehealth reimbursement. We will also discuss recommended American Telemedicine Association (ATA) standards for telehealth and provide guidance related to the successful deployment of a telehealth program in home health, including policies, documentation, staff education, and telehealth solutions.

3:30-4:30 PM • CLINICAL/QUALITY IMPROVEMENT TRACK • MEYER 1

“Humdinger” Case Conferences: Extracting Maximum Value for Your Organization Peter Caudle, Coastal Home Health and Hospice

What value do case conferences bring to your agency? Are your field clinicians attending your case conferences with a high attendance rate or is it difficult to get them to attend? Are your clinicians engaged in timely, concise, and professional conversations during patient reviews or does patient discussion “creep” occur? Are your case managers owning their leadership responsibilities or do they fail to know “who’s on my case?” During the time your clinical team spends together, are they focusing on ensuring safe and timely discharges, or are they highlighting bobbles in care planning, such as recertifications around medical social worker assistance or unaddressed MediPlanner strategies?

Case conferences offer the opportunity to positively impact key aspects of your home health agency: organizational culture, team communication, case manager empowerment, and improving key quality measures. By conducting a consistent, tight, professional, and engaging case conference, agencies can achieve their organizational objectives, since it touches on so many key areas of operations. In this session, you will learn how to maximize the value of case conferences for your organization.

3:30-4:30 PM • CLINICAL/QUALITY IMPROVEMENT TRACK • MEYER 2

Why Should You Provide Behavioral Health Services Now? Amy Craven & Katherine Vanderhorst, C&V Senior Care Specialists, Inc.

COVID-19 has emphasized the importance of mental health services.

According to a June 2021 report, 40% of people had mental health or substance abuse problems. Patients/clients receiving home care experienced unprecedented levels of anxiety and depression due to the increased isolation caused by COVID-19. Still more troubling, the suicide rate in many states now exceeds the COVID-19 mortality rate. Over the past two years, COVID-19 quarantines and closures have strained access to mental health services despite the demonstrated need for them.

In this session, we’ll discuss why your organization should provide behavioral health services, and how adding this service can assist patients/clients with managing mental health conditions, which can negatively affect their medical comorbidities.

3:30-4:30 PM • BUSINESS OPERATIONS TRACK • SUNBURST

Actionable Value-Based Dashboards: Understanding & Taking Action on KPIs That Lead to Success Mike Carr, Axxess

In this new era of value-based purchasing (VBP), the first step to success is understanding the value of Key Performance Indicators (KPIs). The next and most important step is to develop a business intelligence dashboard that contains the metrics that matter.

Metrics should be easy to understand and should guide operators to take corrective action simultaneously. This will turn a possible negative outcome into a positive one. The goal of the workshop is to provide participants with an understanding of root cause analysis and multiple contributing factors affecting metrics so they can take rapid corrective action. If you’re looking to streamline your operations and achieve financial success with your VBP program, you’ll want to attend this session.

Trade Show After Hours . . . Eat, Drink, Be Merry!

4:30-5:30 PM • PALM EVENT CENTER

A

fter a full day of learning, what could be more relaxing than a hanging out and catching up with friends old and new in a relaxed environment? On Wednesday evening, eat, drink, mix, and mingle in the Trade Show marketplace . . . you can even go home a winner! HomeCareCon attendees are eligible to win fabulous prizes over two days during the Trade Show, ranging from gift cards to electronics to cash! All you have to do to have a chance to win is network and engage with our valued exhibitors and sponsors.

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Meete Speakers Angel Abrego Maureen Albertson Nancy E. Allen Chris Attaya Catherine Badalamenti Sara A. Bazzigaluppi Shelby Betts Michael Bibbins Elizabeth Brogdon Cindy Campbell Mike Carr Peter Caudle Ronald W. Chapman, Sr. Arnie Cisneros Adam Corcoran Amy Craven John Dalton Christina Crumbley William A. Dombi Melinda A. Gaboury Rachel Gartner Irina Gorovaya J'non Griffin Angela Hays Greg Henderson Jonathan Hollander Margherita Labson AnneMarie Lake Belibda Marin Lisa McClammy Kimberly McCormick Sean McHale Carissa McKenna Jonathan Meltz Katherine Morrison Clint Nobles Jessica Nobles Joe Osentoski Anita Paxton Sue Payne Michael Puskarich Michelle Rogers Eric Scharber Kimberly R. Smoak Sparkle Sparks Angelo Spinola Karen Tibbs Becky Tolson John Tyrkala

Katherine Vanderhorst Mitch Vilinsky Tsvi Vilinsky Regina Wild Lourdes Wiley 14 | HomeCareCon 33rd Annual Conference & Trade Show

Event Sponsors

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THURSDAY, JULY 21, 2022 DAY

2

CITRON EAST/WEST 8:00 AM

NOBLES & NOBLES

CRAVEN & VANDERHORST

SUNBURST

PDGM Operational Summit: Interactive Session to Address Your Outcomes

Leading Through 2023 Changes: Transition to OASIS-E & HHVBP Expansion

Emergency Management: What You Need to Know to Keep Your Agency Ready, Compliant & Roaring

Tips and Myths Leading a Multigenerational Workforce

CISNEROS & McCORMICK

ATTAYA & PAYNE

CARR & PAXTON

McCLAMMY

After Receiving Secret Knock on the Door, How to Improve Your Certified Intake Process

Building a Quality Improvement Program TOLSON

GRIFFIN

Community Cyber Attack: Is Your Agency Ready to Handle This “Beef”?

Strategic Development: Process Improvement Initiatives for Times of Transition

ALBERTSON

PUSKARICH

Trade Show Grand Finale Luncheon (Palm Event Center)

Private Duty 1:30 PM Roundtable Chat TYRKALA

2:30 PM

MEYER 2

Morning Break in the Trade Show Marketplace (Palm Event Center)

Strategies to Promote Independence in Your 10:50 AM Clients With Dementia

12:00 PM

MEYER 1

Breakfast in the Trade Show Marketplace (Palm Event Center)

Keeping Some Extra “Clams” in Your Pocket: 3 Instant Up-Levels to 9:00 AM Increase Your Profits, Impact & Authority 10:20 AM

CITRON CENTER

Clinical Supervisors Roundtable Chat

Marketing Roundtable Chat

Financial Managers Roundtable Chat

Human Resources Roundtable Chat

GRIFFIN

NOBLES & NOBLES

GABOURY

BETTS & HENDERSON

Regulations to Records: Get Hip to Compliant Charting

Survey Survival!

Practical Strategies to Avoid “Being Behind the Eight Ball”

Making Your Agency's Customer Service the Bee's Knees

Afternoon Break (Citron Foyer)

The Secrets of Home Care Hiring: Find and 2:50 PM Hire More Caregivers and Keep Them . . .

Home Health PEPPER: What’s New? GABOURY

GARTNER

OSENTOSKI

ALLEN & LABSON

DALTON

4:20 PM Happy Hour Networking Reception – Convos & Cocktails With KanTime (Verandah & Patio)

9:00-10:20 AM • PRIVATE DUTY TRACK • CITRON EAST/WEST

Keeping Some Extra “Clams” in Your Pocket: 3 Instant Up-Levels to Increase Your Profits, Impact & Authority Clinton Nobles & Jessica Nobles, Home Care Ops

Leverage your message, mission, and influence to increase your profits, become the first-choice provider, and position your team to deliver professional solutions through simple, repeatable systems that scale.

9:00-10:20 AM • MEDICARE TRACK • CITRON CENTER

PDGM Operational Summit: Interactive Session to Address Your Outcomes Arnie Cisneros & Kimberly McCormick, Home Health Strategic Management (HHSM)

As home health moves forward with the Medicare Patient-Driven Groupings Model (PDGM) and other IMPACT Act reforms, we encounter home health providers who want to improve their operations for value-based purchasing (VBP). After talking with these agencies about operational areas related to value outcomes, it became apparent that they fail to recognize the improvements they need to achieve those outcomes. While most providers take the “we’re fine” approach in terms of operations, they simultaneously lose clinical and fiscal returns in areas such as intake, scheduling, SOC (Start of Care) control, POC (Plan of Care) management, content management, and matching Star Ratings to HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems). In this interactive session, we will discuss the nuances of operations for the PDGM, VBP, and other future reforms. We will also demonstrate areas of your agency where a review of operations can lead to success today and tomorrow.

16 | HomeCareCon 33rd Annual Conference & Trade Show

Convos & Cocktails with

Ah, the ‘20s. The decade that spent all but two weeks under Prohibition…

After MainCon Day 2 sessions conclude, join your fellow flappers and dappers for a special happy hour reception to network with friends old and new, courtesy of KanTime! The reception will be held in the Verandah and Patio (imagine you’re in a speakeasy!) at 4:20 PM.

9:00-10:20 AM • MEDICARE TRACK • MEYER 1

10:50-11:50 AM • PRIVATE DUTY TRACK • CITRON EAST/WEST

Leading Through 2023 Changes: Transition to OASIS-E & HHVBP Expansion

Strategies to Promote Independence in Your Clients With Dementia

Chris Attaya, Strategic Healthcare Programs & Sue Payne, Corridor

Amy Craven & Katherine Vanderhorst, C&V Senior Care Specialists, Inc.

Join the presenters for their recommendations and timelines about how Florida home health agency leaders should prepare for the transition to the Outcomes and Assessment Information Set (OASIS)-E and the nationwide expansion of the Medicare Home Health Value-Based Purchasing Model (HHVBP). Participants in the nine-state HHVBP demonstration will receive an update on what to expect when the expansion begins on January 1, 2023. As the industry prepares for the transition to OASIS-E on January 1, 2023, the speakers will also discuss what clinicians should know about how their answers to new OASIS-E questions might influence patient outcomes and reimbursement.

9:00-10:20 AM • BUSINESS OPERATIONS TRACK • MEYER 2

Emergency Management: What You Need to Know to Keep Your Agency Ready, Compliant & Roaring!

Lisa McClammy, MAC Legacy

The session will focus on understanding emergency management and what home care providers need to know to be prepared.

Due to the COVID-19 Public Health Emergency of the past two years, regulatory changes have been introduced that impact your agency’s Comprehensive Emergency Preparedness Plan (CEMP).

Lisa McClammy, Senior Clinical Education Consultant with MAC Legacy, will go over the requirements and implementation of your CEMP, which includes policies and procedures, risk assessments, communication plans, training and testing, drills, and documentation of your activities. As part of the discussion, we will also explore the “all-hazards” approach to risk assessment as it relates to emerging infectious diseases (EIDs) and recommended best practices in the interpretive guidelines.

9:00-10:20 AM • GENERAL TRACK • SUNBURST

Tips and Myths Leading a Multigenerational Workforce Mike Carr & Anita Paxton, Axxess

As a result of the aging demographics of the workforce combined with the reorientation of priorities prompted by the pandemic, many have labeled 2022 “The Great Resignation” or “The Great Reshuffle”. This human capital conundrum has led to the realization that knowledge transfer, retention, and upskilling should be a top priority when managing this multigenerational workforce comprising four and five cohorts. Although technology can boost productivity and efficiency, there are myths surrounding cohorts’ application and competence, which may challenge the culture of an organization.

Discover various myths surrounding the generations and learn practical tips for embracing the diversity of a multigenerational team to improve your organization.

Globally, the number of individuals with dementia will nearly triple to greater than 152 million by 2050. There is an impending need and an opportunity for home health agencies to promote interventions to assist people with dementia to maintain their current level of function in the home setting. Individuals with dementia lose independence due to progressive neurological deterioration of the disease. There are numerous strategies that can be employed to help the client with dementia to live at least restrictive level of care, improve quality of life and delay placement. Behavior and functional issues that are addressed are often the precipitant to a move to a higher level of care. What can your agency do to enhance your dementia care offerings and foster revenue growth.

10:50-11:50 AM • MEDICARE TRACK • CITRON CENTER

After Receiving Secret Knock on the Door, How to Improve Your Certified Intake Process J’non Griffin, SimiTree Healthcare Consulting

Home care’s intake process is no longer simply receiving the information given from a referral source and performing the necessary data entry. The PDGM's (Patient-Driven Groupings Model) devil is in the details. Eligibility requirements, homebound criteria, appropriate referring diagnosis and conditions, recent procedures or injuries, special skilled service needs and clinical characteristics all determine home health periods of care and meaningful clinical groupings and payment categories. After your agency receives that elusive and potentially rewarding referral, does your staff know the critical details to ascertain, the pertinent questions that need answered, the components of a complete physician visit note, and how to communicate all of this to clinical and billing staff? As the other teams receive these details, do they feel empowered to follow-up and request additional information if they recognize a gap in needed details? A continuous feed-back loop should be implemented to perfect your intake and communication process. In truth, your entire team needs to know the signs and signals, much like secret handshakes, to implement a successful intake process under the PDGM.

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THURSDAY, JULY 21, 2022 DAY

2

10:50-11:50 AM • CLINICAL/QUALITY TRACK • MEYER 1

Building a Quality Improvement Program Becky Tolson, Accreditation Commission for Health Care (ACHC)

This session will provide an overview of what the Quality Assurance and Performance Improvement (QAPI) program entails, as well as the purpose and importance of having a quality improvement program for both Medicare and Private Duty providers. Becky Tolson, RN, Clinical Compliance Educator at the Accreditation Commission for Health Care (ACHC), will discuss the five standards of effective quality management, how to implement a Performance Improvement Project (PIP), and how to evaluate the success of a program.

In addition, this session will examine what ongoing considerations your program should include and what the top deficiencies are in accreditation surveys.

10:50-11:50 AM • GENERAL TRACK • MEYER 2

Community Cyber Attack: Is Your Agency Ready to Handle This “Beef”?

Maureen Albertson, Millennium Homecare, LLC

It is more important than ever for our agencies to be prepared for unimaginable events, including a cybersecurity attack. In this session, the audience will participate in a simulated tabletop activity. For ease of implementation in their own organizations, attendees will be provided with activity and after-action report templates.

10:50-11:50 AM • GENERAL TRACK • SUNBURST

Strategic Development: Process Improvement Initiatives for Times of Transformation Michael Puskarich, McBee

This session will discuss why strategic process improvements are essential during times of change. The effects of the pandemic on your organization’s culture, morale, recruitment, retention, as well as financial outcomes — all combined with the ever-changing regulatory and reimbursement landscape — can make the future seem overwhelming. With the use of strategic process improvements, the impact of the Home Health Value-Based Purchasing (HHVBP) Model, the sustained growth of Medicare Advantage,

the reduction of Medicare Fee-for-Service (FFS), and the recent addition of the Value-Based Insurance Design Model (VBID) can be moderated. This session will help you understand how the strategic planning process works, how it can prepare you for these changes and the ones to come, and, above all, how to roll these initiatives out to your staff so they can ensure your agency will thrive despite the stresses of the operating environment today as well as the rise of these transformational reimbursement models.

2:50-4:10 PM • GENERAL TRACK • CITRON EAST/WEST

The Secrets of Home Care Hiring: Find and Hire More Caregivers and Keep Them From “Scramming” Rachel Gartner, Carework

This presentation by Rachel Gartner, a leading provider of home care hiring solutions, will discuss why caregivers may not choose to work for your agency, how to make your job ads stand out, and how to end the downward spiral that understaffed agencies often experience.

2:50-4:10 PM • MEDICARE TRACK • CITRON CENTER

Home Health PEPPER: What’s New? Melinda A. Gaboury, Healthcare Provider Solutions, Inc.

The PEPPER (Program for Evaluating Payment Patterns Electronic Report) has swiftly become the focal point of everyone’s attention when it comes to Medicare home health medical reviews. PEPPER data, which comes from processed claims information, plays a substantial role in deciding whether to medically review an agency or not. Many of the targets PEPPER calculates are extremely beneficial to home health agencies. By utilizing these targets, you can gain insight into claims details that may have been overlooked and may have affected target calculation. The session will cover the key elements of PEPPER targets and how to review the data you have within your organization, if necessary, to determine how they can be improved. PEPPER targets have evolved with the implementation of the Patient-Driven Groupings Model (PDGM), so don’t miss this session to be prepared!

Home Care Roundtable Chats . . . Join the Conversation!

Participate in the following informal, off-the-record, curated roundtable discussions based on your business interests, moderated by industry experts during the 1:30-2:30 PM breakout session time slot.

• PRIVATE DUTY ROUNDTABLE, moderated by John Tyrkala of Nuclear Care Partners (Citron East/West) • CLINICAL SUPERVISORS ROUNDTABLE, moderated by J’non Griffin of SimiTree Healthcare Consulting (Citron Center) • MARKETING ROUNDTABLE, moderated by Jessica Nobles and Clinton Nobles of Home Care Ops (Meyer 1) • FINANCIAL MANAGERS ROUNDTABLE, moderated by Melinda A. Gaboury of Healthcare Provider Solutions, Inc. (Meyer 2) • HUMAN RESOURCES ROUNDTABLE, moderated by Shelby Bells and Greg Henderson of Whirks (Sunburst)

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2:50-4:10 PM • MEDICARE TRACK • MEYER 1

2:50-4:10 PM • BUSINESS OPERATIONS TRACK • SUNBURST

Regulations to Records: Get Hip to Compliant Charting

Making Your Agency's Customer Service the Bee's Knees

Joe Osentoski, Gateway Home Health Coding & Consulting

John Dalton, Optimum RTS

Never mind the Public Health Emergency (PHE), in addition to the Review Choice Demonstration (RCD), there are multiple Medicare, Medicare Advantage, and commercial insurance reviewers checking records for accurate claim payment. The best defense against these reviews is generating compliant clinical record content at the time the record is created — not after. By linking actual regulatory requirements with known denial reasons, it shows how proper documentation can avoid a negative outcome. This also applies to all RCD options. Having this knowledge is the basis for staff education so the benefit of prevention can be achieved. Current staff can learn how to chart it right; new staff learn from the actual regulations to start right. The topics covered also apply to Medicare Advantage reviews that occur and are not subject to the RCD.

Do you find yourself getting lost in nostalgia for the good old days when first-class customer service was provided simply because it was the right thing to do? Why stand by and dream when we can take action and learn from those times to make today even better?

In this session, we will set a new path toward providing unparalleled customer service once again. During this session will discuss how professional etiquette and customer service needs to flow from the top of an organization down through the internal staff and out to our patients. These skills will be discussed in-depth and easy-to-accomplish goals will be provided that will make your team the envy of your community.

2:50-4:10 PM • CLINICAL/QUALITY IMPROVEMENT TRACK • MEYER 2

Survey Survival! Practical Strategies to Avoid Being “Behind the Eight Ball” Nancy E. Allen, Solutions for Care, Inc. & Margherita Labson, McLabson Consult Ed

Too often providers express feeling as though they are “behind the eight ball” and caught unaware when surveyors arrive. Perpetual survey readiness can feel burdensome and simply not practical but what if there was a way that your operations could integrate basic practices that enable you to always be “survey-ready”? This session will describe some key practical methods that enable your organization to integrate regulatory compliance into your daily operational activities. Additionally, you’ll learn steps to employ that help determine survey readiness and ways to educate your staff to effectively manage these processes. With these techniques, you can avoid deficiencies while promoting positive patient outcomes.

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FRIDAY, JULY 22, 2022 DAY

3

CITRON NORTH 8:00 AM

CITRON EAST/WEST

CITRON CENTER

MEYER 1

MEYER 2

SUNBURST

Breakfast & Networking With Your Health Region Colleagues (Citron Foyer)

AHCA Policy & 9:00 AM Regulatory Update SMOAK

10:20 AM

10:35 AM

Morning Break (Citron Foyer) Selling & Marketing Private Duty ABREGO & BADALAMENTI

Speak(easy) and Celebrate Home Care!

Managed Care Trends, Changes, Challenges

Medicare Quality Reporting Program Updates & Changes

Compassion Fatigue & Burnout: New Perspectives…

LAKE & ROGERS

WILD

TIBBS

WILEY

9:00-10:20 AM • GENERAL TRACK • CITRON NORTH

The Booming 20's: AHCA Policy & Regulatory Update Kimberly R. Smoak, Agency for Health Care Administration

Baby Boomers are wanting and demanding to receive care at home.

Florida home care agency owners and operators are hearing this demand and business is booming and technology is advancing. Our state government can crack down or spur business in significant ways depending on the policies and regulations currently in place.

Join Kimberly Smoak for a state policy update on the trends and changes that she is seeing from Tallahassee’s perspective. Take advantage of the opportunity to ask and get your questions answered about our current era by participating in this session!

10:35-11:55 AM • PRIVATE DUTY TRACK • CITRON EAST/WEST

Selling & Marketing Private Duty Angel Abrego & Catherine Badalamenti, Elite Premier Nursing Services

Marketing and sales of Private Duty home health care have undergone significant change in recent years, especially as digital technology has rapidly evolved and the COVID-19 pandemic has surfaced. No matter where you are in your business cycle, this session will review marketing and sales trends and tactics to get you on track.

10:35-11:55 AM • GENERAL TRACK • CITRON CENTER

Speak(easy) and Celebrate Home Care!

Michelle Rogers & AnneMarie Lake, Health First Home Care

Come speak easy and freely within a judgment-free zone with fellow home care professionals who completely understand what you face every day! This session will seek to be a super feel-good, funny, and motivational one that highlights all the greatness, quirkiness and awesome work that encompasses our home care world that we live and breathe. Be prepared to have your heart warmed and your funny bone tickled as you commiserate and receive affirmation that everyone else is experiencing the same things!

Tap into the power-dual of positive energy and heartfelt love for home care that is shared by both a clinical manager and a director

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that oversees home health, Private Duty, and staffing services.

Nothing in life is guaranteed, but we can almost guarantee that all participants will leave this session and HomeCareCon refreshed and energized.

10:35-11:55 AM • BUSINESS OPERATIONS TRACK • MEYER 1

Managed Care Trends, Changes, and Challenges Regina Wild, Managed Care Consultants of Florida, Inc.

As managed care plans and Medicare Advantage continue to grow, post-acute care providers face formidable financial challenges that can disrupt operations. This session examines the integration of managed care payors into a provider’s census mix and best practices to achieve financial success. Discussion topics will also cover national and state trends, emerging health plans and industry consolidation, as well as current and future contracting challenges.

10:35-11:55 AM • MEDICARE TRACK • MEYER 2

Medicare Quality Reporting Program Updates & Changes on the Horizon Karen Tibbs, OASIS & Coding Services

Medicare-certified home health agencies are required to take part in the Home Health Quality Reporting Program (HHQRP) by collecting and reporting both the Outcomes and Assessment Information Set (OASIS) patient quality of care results, as well as the Home Health Care Consumer Assessment of Healthcare Providers (HHCAHPS) patient survey results. With the implementation of OASIS-E on January 1, 2023, the Transfer of Health Information to the Patient Post-Acute Care (PAC) measure will be collected.

The session will discuss this new quality measure and provide an overview of current measures. It will include information on when and how measures will be collected and reported, as well as which measures are slated for retirement. Attend this session to learn the latest HHQRP information and best practice strategies that will help you position your agency for success.

10:35-11:55 AM • BUSINESS OPERATIONS TRACK • SUNBURST

Compassion Fatigue & Burnout: New Perspectives for Providers, Teams, and Organizations Lourdes Wiley, Amity Healthcare Group, LLC

Compassion fatigue and burnout are leading causes of health care workers leaving their jobs and professions. The “solution” has been vaguely framed as an individual responsibility, as opposed to an organizational or systemic issue. As health care organizations face unprecedented staffing shortages and recruitment and retention problems, it is time to consider a different approach to creating sustainable teams. Rather than pressing individuals who are already stressed to “fix” themselves, workplace wellness requires “self-care” at the individual, team, and organizational levels. Compassion fatigue and burnout affect the entire organization, as well as the patients.

The goal of this presentation is to give clinicians and non-clinicians alike a new perspective on how to care for themselves, each other and take responsibility for creating a welcoming and healthy workplace.

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Instant access.

Meaningful rewards.

Enduring loyalty.

The money you save by processing payments with SpendCare could fund a new kind of recruitment and retention program that gives your caregivers immediate access to rewards and other potential benefits.

Visit us at Happy Hour or call 800-640-1402 to learn more about our caregiver loyalty cards*.

2 | HomeCareCon 33rd Annual Conference & Trade Show *Not affiliated with any financial institution or card network.

HomeCareCon 33rd Annual Conference & Trade Show

Attendee Registration Form Register by June 30, 2022, to obtain to early bird discount! HCAF members save 50% on registration fees. Learn about the benefits of membership online at HomeCareFLA.org/benefits. Out-of-state providers save 25% on attendance with the promo code HCAF722.

How to Register 1. Mail your registration form to HCAF at 2236 Capital Circle NE, Suite 206, Tallahassee, FL 32308 2. Fax your registration form to (850) 222-9251 3. Register online at HomeCareCon.com 4. Call (850) 222-8967 to register by phone Additional attendees may register online or call (850) 222-8967. Please allow 2-3 business days for processing.

Attendance Selection Early bird registration fees are listed below and valid through June 30, 2022. After June 30, fees increase by $50. Active members of a state home care association outside of Florida are permitted to register and attend at the HCAF Member rate.

Registration Type (select one)

     

HCAF Member

Prospective Member

Full Conference (Tuesday, July 19-Friday, July 22)

$952

$1,904

MainCon Only (Wednesday, July 20-Friday, July 22)

$770

$1,540

PreCon Only (Tuesday, July 19)

$275

$550

MainCon – Day 1 (Wednesday, July 20)

$363

$726

MainCon – Day 2 (Thursday, July 21)

$363

$726

MainCon – Day 3 (Friday, July 22)

$264

$528

Attendee Details & Payment TOTAL DUE $_________________ ______________________________________________________ ATTENDEE FULL NAME

______________________________________________________ JOB TITLE

______________________________________________________ ORGANIZATION NAME

______________________________________________________ ORGANIZATION ADDRESS

______________________________________________________ ORGANIZATION CITY/STATE/ZIP CODE

PAYMENT TYPE

  

Invoice (email address ________________________________) Check (Payable to "HCAF") American Express



Discover



MasterCard



Visa

______________________________________________________ NAME AS IT APPEARS ON CREDIT CARD

______________________________________________________ CREDIT CARD NUMBER (Call 850-222-8967 for processing by phone)

______________________________________________________ EXPIRATION DATE SECURITY/CVV CODE

______________________________________________________ EMAIL ADDRESS FOR CONFERENCE-RELATED CORRESPONDENCE

______________________________________________________



BILLING ADDRESS AS IT APPEARS ON CREDIT CARD STATEMENT

Yes, my email address may be shared with Trade Show exhibitors

______________________________________________________ PHONE NUMBER

______________________________________________________ PROFESSIONAL LICENSE NUMBER & DISCIPLINE

______________________________________________________ MEDICARE PROVIDER NUMBER (IF APPLICABLE)

______________________________________________________ CITY/STATE/ZIP CODE PAYMENT & CANCELLATIONS: Cancellations must be made in writing or by email to Julia Heath (jheath@homecarefla.org). Cancellations received before July 5 are subject to a 25% fee. No refunds will be issued after July 5.

Several people cannot share a single registration, but if a registrant cannot attend, then a substitute can attend in the original registrant's place for no additional fee. By registering for this event you are agreeing to this policy.

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