HCAF 2017 HomeCareCon 28th Annual Conference & Trade Show Official Brochure

REFLECT. RESET. RENEW. 75 essential home care sessions ▪

hot topics for medicare, medicaid, and private duty ▪ ▪ ▪ ▪ ▪

▪

simplify compliance elevate security standards deliver quality care

Visit Generations (conveniently located near the buffet) and let us show you some of the benefits, such as e-charting and GPS visit verification, designed to help you deliver the highest quality of care.

homecaresoftware.com 989-546-4512

“

rest when you’re weary. refresh and renew yourself, your body, your mind, your spirit. then get back to work.

”

RA L P H M A R STO N

The Home Care Association of Florida invites you to Orlando, Florida this summer to:

REFLECT. RESET. RENEW. re▪flect: think deeply or carefully about re▪set: set again or differently re▪new: resume an activity or re·establish a relationship In light of the constant changes and ever increasing scrutiny facing home care providers, this year’s theme is needed now more than ever. You and your agency deserve to take the time to simply breathe deeply and re▪flect on where you are in this present moment.

Join more than 700 home care leaders who will come together to re▪flect on the steps to grow their business, network, and acquire invaluable tools for success. We have planned 75 sessions with 82 expert speakers to guide us through these challenging times. Our session topics have something for everyone! The 10 categories of sessions include: General Sessions

Value-Based Purchasing

Medicare

Marketing

Private Duty

Financial

Clinical

Technology

Survey

Human Resources

Want to re▪set some part of your business that may have been touched on in one of our 75 educational sessions? Our Trade Show gives participants a chance to meet and interact with the best and brightest industry vendors who have products, services, and strategies to help you adapt and thrive. After a jam-packed day of learning, HCAF has attendees covered with happy hour networking receptions (Tuesday/Wednesday), raffle prizes, giveaways, and more. If you are a provider or industry vendor, you won’t want to miss this once-a-year event!

We will host three two-day workshops (Sunday/Monday) with optional exams for these topics (Tuesday). On pre-conference Monday, there will be a full-day value-based purchasing program, a clinical managers re▪boot camp, a marketing program applicable to both Private Duty and Certified agencies, Palmetto GBA program, and a leadership program. You have the option of registering on Monday for either half-day, full-day, or free as part of a four-day pass. The three-day conference runs Tuesday, July 25 through Thursday, July 27.

There are many pressures on providers today and it’s easy to fall into a stress-induced stupor and not take the time needed to re▪focus and consider all the various aspects of your business that will be impacted. Each of the regular conference days is a mix of two to seven concurrent sessions. With so many timely educational offerings, be sure to bring your colleagues to help divide, conquer, and be ready to re▪new all your strategies for the year ahead!

Learn more and register now at HomeCareFLA.org/Conference!

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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â–ª HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

ABO UT HCA F The Home Care Association of Florida (HCAF) is the premier resource and advocate for Florida’s home care industry and patients. We are a not-for-profit trade association that offers resources, education, and advocacy for providers, and gives them the information they need to deliver the highest quality and most cost-effective services to patients throughout the Sunshine State. HCAF serves state licensed (privatefunded) and Medicare/Medicaid (certified) home care agencies. Affiliate members include, among others, nurse registries, hospices, homemaker/companion and sitter services, medical supplies and equipment vendors, software providers, consultants, accreditation organizations, accountants, legal services, employee benefits, and staffing agencies.

Recommended attire is business casual. Attendees are encouraged to dress in layers due to changes in room temperatures. Don’t forget to pack your swimsuit for the pool!

ABO UT T HE C O N F E R E NC E

C ONTINUING EDUC ATION

This annual summer event offers the opportunity to learn more about new developments that will help home care providers deliver the highest quality services, including effective management strategies, costcutting ideas, innovative programs, and regulatory updates. Education content is targeted for owners, administrators, clinical supervisors, financial managers, as well as clinical, marketing, legislative, regulatory, and technology staff.

HCAF is an approved continuing education provider for the following Florida Boards: Nursing, Occupational Therapy, Speech-Language Pathology & Audiology, and Accountancy. HCAF is pursuing credit hours for Physical Therapy on a specific session basis. For updates on our progress in obtaining approval for sessions, visit HomeCareFLA.org/Conference. For your convenience, HCAF will notify CE Broker of attendee participation for the Boards listed above, excluding Accountancy.

As always, we have a robust schedule for Medicareand Medicaid-certified agencies. For the second year in a row, we have added an equally robust track of offerings for Private Duty providers. Check out the schedule and join us in July!

MI N UT ES F R O M

FUN I N THE L A P O F LUXURY Renaissance Orlando at SeaWorld® 6677 Sea Harbor Drive Orlando, Florida 32821

Please have your professional license number with you at registration and during sessions to earn contact hours.

This summer, immerse yourself in luxury at Renaissance Orlando at SeaWorld®!

Deluxe accommodations and its premier location across from SeaWorld® and other famous Orlando attractions inspires unforgettable experiences. Well-appointed guest rooms offer ample space for relaxing and boast thoughtful and comfortable amenities for a sound night’s sleep or productive business day.

HCAF’s group room rate is $164 per night. This rate is available through June 30 at 5:00pm, as space permits. Please do not delay as rooms have sold out before the cut-off date in years past.

Please note that HCAF does not use third parties to manage its room reservations.

To avoid these types of scams, make reservations with the hotel directly. Book online through HCAF’s conference website or by phone at (800) 468-3571. Don’t forget to request HCAF’s group rate!

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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TWO-DAY WORKSHOPS ▪ 7.23.17-7.24.17 8:00AM–5:00PM WOUND TREATMENT ASSOCIATE (WTA®) PROGRAM

CORAL A

9:00AM–5:00PM BLUEPRINT FOR OASIS-C2 ACCURACY

CORAL B

9:00AM–5:00PM THE ART OF ICD-10-CM CODING

CORAL C

MONDAY PROGRAMS ▪ 7.24.17 8:00AM–12:00PM CLINICAL MANAGEMENT: RELAX AND REBOOT BLAH BLAH: HOW TO MAKE YOUR MARKETING STAND OUT, GET BETTER 9:00AM–12:00PM BLAH RESULTS, AND BE ANYTHING BUT BORING 9:00AM–5:00PM HHVBP 2.0: ACHIEVING SUCCESS IN THE MEDICARE PILOT PROGRAM 1:00PM–4:45PM PALMETTO GBA: GETTING IT RIGHT THE FIRST TIME 1:00PM–5:00PM DNA OF A CEO

OCEANS 3 OCEANS 4 CRYSTAL E OCEANS 3 OCEANS 4

TUESDAY SESSIONS ▪ 7.25.17 8:00AM–12:00PM WOUND TREATMENT ASSOCIATE COURSE FINAL EXAMS

CORAL A

8:30AM–12:00PM HCS-D CERTIFICATION EXAM

CORAL C

8:45AM–11:30AM COS-C CERTIFICATION EXAM

CORAL B

9:00AM–10:30AM WASHINGTON IN TRANSITION: A HOME CARE AND HOSPICE UPDATE FROM THE FRONT LINES CRYSTAL E 9:00AM–10:30AM DATA DRIVEN STRATEGIES TO HELP REFLECT, RESET, AND RENEW YOUR BUSINESS

OCEANS 4

THE CRISIS: STRATEGIES TO ADDRESS THE CAREGIVER RECRUITING 10:45AM–12:00PM CONQUERING AND RETENTION CRISIS

CRYSTAL E

10:45AM–12:00PM INTEGRATING CHRONIC CARE MANAGEMENT TO REDUCE HOSPITALIZATIONS

OCEANS 1

10:45AM–12:00PM CONDUCTING AN ORGANIZATIONAL ASSESSMENT

OCEANS 2

10:45AM–12:00PM COPING WITH THE CHAOS: COMPLAINCE CLIMATE 2017

OCEANS 3

10:45AM–12:00PM PRINCIPLES FOR HIRING, MANAGING, AND COMPENSATING SALES REPRESENTATIVES OCEANS 4 12:00PM–1:30PM TRADE SHOW GRAND OPENING LUNCHEON

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OCEANS 5-12

1:30PM–2:50PM ELIMINATE OASIS-C2 RISKS

OCEANS 1

ANALYSIS OF A HOME HEALTH EPISODE: A STEP-BY-STEP GUIDE TO 1:30PM–2:50PM VALUE SUCCESSFUL OUTCOMES

OCEANS 2

1:30PM–2:50PM CATEGORY 5 HURRICANE ZPIC: HOW ONE AGENCY WAS ABLE TO RESET AND RENEW

OCEANS 3

1:30PM–2:50PM HOW TO DIVERSIFY REFERRAL SOURCES

OCEANS 4

GROWTH STRATEGIES FOR HOME CARE AGENCIES: HOW TO LEVERAGE 1:30PM–2:50PM BUSINESS STRENGTHS, CAPITALIZE ON OPPORTUNITIES, AND MITIGATE THREATS

CORAL C

3:00PM–4:30PM GET IT RIGHT! THE IMPORTANCE OF FUNCTIONAL SCORING

OCEANS 1

3:00PM–4:30PM VALUE-BASED PURCHASING: FIRST YEAR PERSPECTIVES

OCEANS 2

3:00PM–4:30PM AUDITS ARE LIKE DATING: RESET YOUR RELATIONSHIPS WITH AUDITORS

OCEANS 3

UTILIZATION REVIEW: RECRUIT AND RETAIN NURSING STAFF 3:00PM–4:30PM SERVICE WHILE TAKING CONTROL OF OUTCOMES

OCEANS 4

3:00PM–4:30PM ACCOUNTING UPDATE FOR HOME CARE

CORAL A

READY FOR THESE BIG CONDITIONS: PATIENT RIGHTS, QAPI, 3:00PM–4:30PM GET INFECTION CONTROL, AND PERSONNEL

CORAL B

3:00PM–4:30PM EMPLOYEE VS. INDEPENDENT CONTRACTOR: A REFRESHER

CORAL C

4:30PM–5:30PM TRADE SHOW RECEPTION

OCEANS 5-12

▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

WEDNESDAY SESSIONS ▪ 7.26.17 8:30AM–9:50AM HOME CARE IN THE TRUMP ERA: A PRACTICAL GUIDE TO BUILDING COMPLIANCE

CRYSTAL E

9:00AM–9:50AM TOOLS TO REDUCE FALL RISKS

OCEANS 1

9:00AM–9:50AM ADDING PEPPER TO YOUR COMPLIANCE SPICE RACK

OCEANS 2

9:00AM–9:50AM TAKING COMPLIANCE TO THE NEXT LEVEL: RESET AND RENEW TO SURVIVE!

OCEANS 3

9:00AM–9:50AM TEXTING CAN BE HIPAA COMPLIANT AND SECURE

CORAL A

10:00AM–10:30AM TRADE SHOW MORNING BREAK

OCEANS 5-12

10:30AM–12:00PM SAVE FACE WITH FACE-TO-FACE

OCEANS 2

10:30AM–12:00PM HOME HEALTH AND HOSPICE AIDES AND COMPLIANCE: IMPROVE QUALITY BY REDUCING RISK OCEANS 3 10:30AM–12:00PM HR AUDIT TOOLS TO RENEW INNOVATION AND GROW

OCEANS 4

10:30AM–12:00PM NEW TECHNOLOGIES YOU NEED BUT HAVE NOT HEARD OF

CORAL A

10:30AM–12:00PM TIME IS ON OUR SIDE

CORAL B

10:30AM–12:00PM LONG-TERM CARE INSURANCE 101: BEST PRACTICES

CORAL C

12:00PM–1:30PM TRADE SHOW GRAND FINALE LUNCHEON

OCEANS 5-12

1:30PM–2:20PM FRAUD AND ABUSE COMPLIANCE PROGRAMS: IT’S A DIFFERENT GAME NOW!

CRYSTAL E

1:30PM–2:20PM GET THE DATA, KNOW YOUR PATIENT

CORAL A

1:30PM–2:20PM ADVOCACY MATTERS: HOW TO LOBBY YOUR ELECTED OFFICIALS

CORAL B

1:30PM–2:20PM MANAGING MILLENNIALS

CORAL C

2:30PM–3:50PM STABILITY RULES: BEHAVIORAL LEADERSHIP FOR LONG LASTING SUCCESS

CRYSTAL E

2:30PM–3:50PM WHAT DOES THE EVV MANDATE MEAN FOR YOUR AGENCY?

CORAL A

2:30PM–3:50PM PROVIDING CARE DURING CHAOS: UPDATING EMERGENCY PREPAREDNESS PLANS

CORAL B

4:00PM–4:50PM AHCA PRIMER FOR EMERGENCY PREPAREDNESS AND MORE

CRYSTAL E

4:00PM–4:50PM HOW TO SUCCESSFULLY COMPLETE AHCA’S PROOF OF FINANCIAL ABILITY FORM

CORAL A

4:00PM–4:50PM MAKE THE CONNECTION WITH VA BENEFITS AND GROW YOUR BUSINESS

CORAL B

4:00PM–4:50PM LEADS, VISIBILITY, AUTHORITY: ONLINE MARKETING STRATEGIES FOR HOME CARE

CORAL C

5:00PM–6:00PM REFRESHING HAPPY HOUR RECEPTION

ATRIUM C-D

THURSDAY SESSIONS ▪ 7.27.17 8:00AM–9:20AM WOUND CARE RESOLUTIONS AS THE JOURNEY THROUGH TIME CONTINUES

OCEANS 1

8:00AM–9:20AM KEY DRIVERS AND BEST PRACTICES FOR IMPROVING CAHPS SCORES

OCEANS 2

8:00AM–9:20AM MEDICARE MARGINS PAST, PRESENT, AND FUTURE: YOU NEED TO BE BETTER THAN AVERAGE! CORAL A 8:00AM–9:20AM CHANGES IN THE PROVIDER AND PAYER SPACE AND HOW THEY IMPACT HOME CARE

CORAL B

8:30AM–9:20AM CASE STUDY: REVENUE CYCLE REDESIGN

OCEANS 3

8:30AM–9:20AM STAY INTERVIEWS: THE CRUCIAL CONVERSATION FOR RETENTION​

OCEANS 4

8:30AM–9:20AM UNDERSTANDING, IMPROVING, AND PERFECTING YOUR CLIENT SERVICE AGREEMENT CORAL C 9:30AM–10:20AM THE TRIFECTA OF IMPLEMENTING CARE TRANSITION IN HOME HEALTH

OCEANS 1

9:30AM–10:20AM RECOVERY AUDIT CONTRACTORS: THEY’RE BAAAACK!

OCEANS 3

9:30AM–10:20AM STATE OF THE HOME CARE AND HOSPICE WORKFORCE…

OCEANS 4

9:30AM–10:20AM BUILDING THE VALUE OF AN AGENCY – AN M&A PERSPECTIVE

CORAL A

9:30AM–10:20AM WHY QAPI IS UNSUSTAINABLE

CORAL B

9:30AM–10:20AM DEPARTMENT OF LABOR AUDITS: DEFEND, SURVIVE, AND THRIVE

CORAL C

10:30AM–11:30AM REVIVE YOUR FLU OUTCOMES WITH A VACCINE PROGRAM

OCEANS 1

10:30AM–11:30AM 5-STAR RATINGS AND HOW TO POSITION YOUR AGENCY

OCEANS 2

10:30AM–11:30AM IMPROVE CLINICAL DOCUMENTATION AND SURVIVE AUDIT SCRUTINY

OCEANS 3

10:30AM–11:30AM WHAT’S IN IT FOR ME? REFLECTIONS ON TRANSITIONING THERAPISTS TO PAY-PER-VISIT OCEANS 4 10:30AM–11:30AM LARGE OVERPAYMENT DEBTS…IS BANKRUPTCY AN OPTION?​

CORAL A

10:30AM–11:30AM RENEW YOUR REVENUE STREAM BY ADDING PRIVATE DUTY

CORAL B

10:30AM–11:30AM POST-ACUTE CARE COLLABORATIVES

CORAL C

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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8:00am 9:00am

​Wound Treatment Associate (WTA®) Program​• 8:00am-5:00pm • Coral A • Clinical Track Blueprint for OASIS-C2 Accuracy 9:00am-5:00pm • Coral B • Medicare Track

The Art of ICD-10-CM Coding ​9:00am-5:00pm • Coral C • Medicare Track​

FULL DAY WORKSHOPS ON SUNDAY AND MONDAY INCLUDE BREAKFAST, LUNCH, AND MORNING/AFTERNOON BEVERAGE BREAKS

Wound Treatment Associate (WTA®) Program​Sue Kennedy, RN, BS, CWOCN, FACCWS, COS-C, and Debbie Ritter, RN, BSN, CWOCN, FACCWS, Ritken & Associates The purpose of the Wound Treatment Association program is to prepare a non-Wound, Ostomy, and Continence-certified nurse (WOC) to provide optimal care for patients with acute and chronic wounds under the direction of a WOC specialty nurse, advanced practice registered nurse, or physician. Once payment is received for this program, registrants will receive: ●● Access to online lesson modules; #1-9 must be completed ahead of time (8.5 hours). ●● Access to the two-day workshop on Sunday and Monday that will cover the more comprehensive lesson modules #10-14. Participants are required to bring a laptop or tablet to onsite class. Breakfast and lunch are included both days. ●● Access to online final exams that will be held Tuesday morning from 8:00am to 12:00pm. Participants are required to bring a laptop or tablet to take the onsite, online exams.

For a detailed listing of the lessons included in the pre-work modules and the Sunday and Monday pre-conference workshop, please see http://homecarefla.weebly.com/two-day-workshops. Workshop attendees will receive 24 contact hours for continuing education.

Successful completion of the course, including skills workshops and exams, is required to register for the certification board exam through the Wound, Ostomy and Continence Nursing Certification Board (WOCNBC©). Once the certification board exam is passed, the candidate is qualified to use the WOCNBC© Wound Treatment Associate-Certified (WTA-C) credentials.

Blueprint for OASIS-C2 Accuracy

Rhonda Will, RN, BS, COS-C, and Nancy Buseth, RN PT-BS, COS-C, OASIS Answers, Inc.

Effective, up-to-the-minute education targeted for field data collectors, their supervisors and those preparing for the COS-C Exam. Experience the comprehensive and nationally acclaimed two-day Blueprint for OASIS Accuracy workshop and learn to confidently teach, audit and collect OASIS-C2 items accurately. Through guided, expert instruction, and participation in problem-solving discussions and application scenarios, achieve mastery of the OASIS items, conventions, and the latest data collection rules. Rather than provide opinions, assumptions, or unfounded interpretations, the “Blueprint” presenters will model reliance on CMS guidance documents and provide and demonstrate strategies for how to find defendable answers to your OASIS questions.

The Art of ICD-10-CM Coding

Sparkle Sparks, PT, MPT, COS-C, OASIS Answers, Inc.

This workshop is structured to develop ICD-10-CM coding skills and foster good habits crucial to coding success. This critical foundational knowledge, along with application through workshop exercises and coding scenarios, will lead to coding accuracy and regulatory compliance. This workshop is appropriate for all levels of coders that are familiar with the foundational concepts of coding. Please bring a current ICD-10-CM coding manual to the workshop! Visit OASISAnswers.com to order the most current version of the ICD-10-CM coding manual. ●● Awareness of the differences between “clinical speak” and the language of coding ●● Selection and sequencing criteria for primary and secondary diagnoses ●● Instruction for proper use of the ICD-10-CM coding manual ●● Recognition and use of coding conventions and guidelines for accurate code selection ●● Emphasis on the new ICD-10-CM guidance ●● Discussion of OASIS concepts related to home health coding ●● Exercises and scenarios to reinforce critical knowledge for successful coding​

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▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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8:00am 9:00am

1:00pm

Clinical Management: Relax and Reboot • 8:00am-12:00pm • Oceans 3 • Clinical Track Blah Blah Blah: How To Make Your Marketing Stand Out, Get Better Results, and Be Anything But Boring 9:00am-12:00pm • Oceans 4 • ​Private Duty Track

HHVBP 2.0: Achieving Success in the Medicare Pilot Program 9:00am-5:00pm • C ​ rystal E • VBP Track

Palmetto GBA: Getting it Right the First Time 1:00-4:45pm • Oceans 3 • Medicare Track

DNA of a CEO ​1:00-5:00pm • Oceans 4 • General Track

FULL DAY AND MONDAY MORNING PROGRAMS INCLUDE BREAKFAST, LUNCH, AND MORNING/AFTERNOON BEVERAGE BREAKS. AFTERNOON PROGRAMS ONLY INCLUDE A BEVERAGE BREAK.

Clinical Management: Relax and Reboot Christina Crumbley, RN, MSN, HCS-D, HCS-O, Greystone Health Network, and J’non Griffin, RN, MHA, WCC, HCS-D, HCS-H, HCS-C, COS-C, Home Health Solutions LLC

Clinical management is one of the most stressful positions in a home health company. With all the changes in home care, we need to take a moment to “relax and reboot” back into the foundation of managing an agency, since only agencies with good foundations will succeed in the future. Ensuring that both your internal and external staff is equipped with the tools necessary to provide quality patient care, while still maintaining financial viability, is an art form. Similar to the relaxing effects of coloring, the “Clinical Management: Relax and Reboot” course will teach you to use colorful clinical, financial and compliance management tools while staying within the lines of the new regulations. Learn how to create your agency masterpiece. This course will be suitable for new clinical managers as well as those who need to “relax and reboot” back to day-to-day operations. ​

Blah Blah Blah: Make Your Marketing Stand Out, Get Better Results, and Be Anything But Boring Terri Langhans, CSP, Blah Blah Blah

No one cares about you or your boring home health agency! That’s how it feels, sometimes, doesn’t it? To the people who hire you or use your service, you and your competition all seem to look alike, sound alike, provide the same service or sell the same stuff.

“Blah, blah, blah, just tell me how much it’s gonna cost.” Ouch. Not any more. This pre-conference session is packed with creative ideas, powerful insights, plenty of laughs, real world examples, and tangible tools you can use right away (and over and over) to be less ordinary and more effective when it comes to marketing, referrals, and client communication. You’ll walk away with a fresh perspective, energized and equipped with what you need to know and what you need to do to give your marketing more impact and get better response.

Regardless of what you’ve tried before, and regardless of how big or small your budget is: ●● Distinguish your agency, products, and services in the marketplace and from the competition. ●● Find your points of difference, no matter how much you look like the “other guy,” and create a competitive advantage no one can copy. ●● Craft marketing messages that are memorable, more effective in articulating your value, bringing your benefits to life and triggering the response you’re looking for. ●● Decide the right mix of marketing activities and communication vehicles to reach your audience and still fit your budget. ●● Use a simple four-step system for marketing anything to anyone, whether product or service.

Bottom line results, right away. You and your marketing will have more focus, greater visibility, higher impact, and better response. A ​ ll of which boils down to growing your business and building a healthier bottom line.

HHVBP 2.0: Achieving Success in the Medicare Pilot Program

Melinda Gaboury, Christopher Attaya, MBA, Sue Payne, MBA, RN, CHCE, Bill Simione III, and Todd Montigney

This program is the second phase of educational efforts by HCAF and the National Association for Home Care & Hospice to prepare home health leaders for the brave new world of value-based payment. In 2016, the Centers for Medicare & Medicaid Services initiated a demonstration to test out the impact of a valuebased purchasing program in Medicare. With just over a year of experience in home health value-based purchasing (HHVBP), agencies need to evaluate what the early outcomes are and what best practices have emerged to improve HHVBP scores and qualify for bonus payments. This program combines an early data analysis of changes in HHVBP measured outcomes with real life successes by clinicians and financial operations professionals that show pathways to improved outcomes, higher achievement scores and a winning year in HHVBP.

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▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

Palmetto GBA: Getting it Right the First Time Krisdee Foster and Charles Canaan, Palmetto GBA

Palmetto GBA is pleased to announce our 2017 Home Health Workshop Series, ‘Getting it Right the First Time!’ These workshops are designed for home health providers and their staff to equip them with the tools they need to be successful with Medicare billing, coverage and documentation requirements.

These workshops will provide insight for home health agency staff at all levels; however, we suggest that providers who are new to Medicare or have new staff attend our online learning courses for beginners at PalmettoGBA.com/HHH. Basic billing and other online educational resources can be found in the Self-Paced Learning section by selecting the Learning and Education link under the Browse Topics option at the top of the page. During the workshop series, Palmetto GBA will provide information related to the most common errors identified through a variety of data analysis and some hints and tips on the reasons why these errors occur. Palmetto GBA’s ultimate goal is to have educated and astute providers who know how to accurately and skillfully apply the information they learn to their documentation and billing practices!

Part I: Part II: ●● Data Analysis (Length of Stay and High Risk Health Insurance Prospective Payment System Codes) ●● Comprehensive Assessments ●● Medical Review Top Denials ●● Occupational Therapy ●● Speech Language Pathology ●● Medical Social Services

●● What You Need to Know for 2017 ●● Data Driven Topics (Overlapping Dates of Service, Hospital Stays During an Episode, Transfer Requirements, Billing Dispute Resolution Requests, Comparative Billing Report, Comprehensive Error Rate Testing Program) ●● Recovery Audit Contractor (RAC) ●● Provider Enrollment Revalidation (eServices Online Provider Portal, Provider Resources/Self Service Tools, Secure eChat, Tools and Calculators, Social Media, E-Mail Updates, Pre-Claim Review, Home Health Basics Modules)

DNA of a CEO

Stephen C. Tweed, BA, MS, CSP, Leading Home Care…A Tweed Jeffries Company

What does it take to lead a highly successful agency in the ever-changing environment of home care? Beginning in January 2016, Leading Home Care, in collaboration with two national associations and 14 state associations, conducted a major industry study of CEOs in the top tier of home care to explore this question. Over 200 CEOs of the largest agencies completed a detailed leadership assessment. Data from this cutting-edge research was compiled and analyzed to give a clearer picture of successful leadership qualities in the industry. In this interactive presentation, Stephen Tweed will describe for attendees the lessons learned from this study, and will illustrate how you can apply these principles to develop the next generation of leaders in home health care, hospice, and private duty home care.

Thank You To Our Sponsors!

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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8:00am

Breakfast • 8:00-9:00am • Oceans Foyer Wound Treatment Associate Course Final Exams • 8:00am-12:00pm • Coral A • Clinical Track

8:30am

HCS-D Certification Exam • 8:30am-12:00pm • Coral C • Medicare Track

8:45am 9:00am

COS-C Certification Exam • 8:45am-11:30am • Coral B • Medicare Track Washington in Transition: A Home Care and Hospice Update From the Front Lines • 9:00-10:30am • Crystal E • General Track Data Driven Strategies to Help Reflect, Reset, and Renew Your Home Care Business • ​9:00-10:30am • Oceans 4 • Private Duty Track

10:45am

Conquering the Crisis: Strategies To Address the Caregiver Recruiting and Retention Crisis 10:45am-12:00pm Crystal E • General Track

Integrating Chronic Care Management To Reduce Hospitalizations 10:45am-12:00pm Oceans 1 ​Clinical Track

12:00pm

Conducting an Organizational Assessment 10:45am-12:00pm Oceans 2 ​​VBP Track

Principles for Hiring, Managing, and Compensating Sales Representatives 10:45am-12:00pm Oceans 4 ​Marketing Track

Trade Show Grand Opening Luncheon • 12:00-1:30pm • Oceans 5-12

1:30pm

Eliminate OASIS-C2 Risks 1:30-2:50pm Oceans 1 Medicare Track

Value Analysis of a Home Health Episode: A Step-By-Step Guide to Successful Outcomes 1:30-2:50pm ​Oceans 2 • ​VBP Track

Category 5 Hurricane ZPIC: How One Agency Was Able To Reset and Renew ​1:30-2:50pm Oceans 3 • Survey ​​ Track

3:00pm

Get it Right!

The Importance of Functional Scoring 3:00-4:30pm Oceans 1 ​Clinical Track

Value-Based Purchasing: First Year Perspectives 3:00-4:30pm Oceans 2 ​VBP Track

Audits Are Like Dating: Reset Your Relationships With Auditors 3:00-4:30pm Oceans 3 ​Survey Track​

Service Utilization Review: Recruit and Retain Nursing Staff While Taking Control of Outcomes 3:00-4:30pm Oceans 4 HR Track

How To Diversify Referral Sources 1:30-2:50pm Oceans 4 ​Marketing Track

Accounting Update for Home Care 3:00-4:30pm Coral A Financial Track

Business Growth Strategies: How To Leverage Strengths, CapitalizeonOpportunities, and Mitigate Threats 1:30-2:50pm • Coral C ​​Private Duty Track

Get Ready for These BIG Conditions: Patient Rights, QAPI, Infection Control, and Personnel 3:00-4:30pm Coral B Medicare Track

Employee vs.

Independent Contractor: A Refresher 3:00-4:30pm Coral C ​Private Duty Track

4:30pm

Trade Show Reception • 4:30-5:30pm • Oceans 5-12

Wound Treatment Associate Course Final Exams

HCS-D Certification Exam

COS-C Certification Exam

HCAF is offering the paper and pencil version of the AHCC’s credentialing arm, the Board of Medical Specialty Coding & Compliance ICD-10 coding exam, the only nationally-accredited home health coding credential that tests coding skills exclusively, the Home Care Coding Specialist–Diagnosis (HCS-D). BMSC has been credentialing home health coders since 2003. More than 68% of agencies require coders to have earned the HCS-D credential as a condition of employment. HCAF members pay $296.10, a 10% discount for this exam.

Prospective members pay the $329 retail price. To register, download the form at HomeCareFLA.org/Conference or call (855) 225-5341.

HCAF is offering the paper and pencil version of OASIS Answers’ COS-C exam. Providers may take this exam to demonstrate expertise and commitment to OASIS accuracy. The exam is open book, consists of 100-multiple choice questions, and 2.5 contact hours are provided. Upon successful completion of the exam, participants are awarded the Certificate for OASIS Specialist–Clinical (COS-C) designation. Computer-based testing is available. Established in 2004, the exam is the premier, nationally standardized, psychometrically-validated test that evaluates knowledge of CMS guidelines. Separate registration is required. Register online at OASISAnswers.com.

Sponsored by the WOCN Society, successful completion of the Wound Treatment Associate Program is required for application for WTA-C board certification exam through the Wound Ostomy Continence Certification Board. Final exam costs are included in the course fee and are taken online. There are two multiple choice exams: Exam 1 tests course content; Exam 2 tests application of knowledge using case scenarios. The course offers 24 contact hours. WOCN Society is an accredited CEU provider through ANCC and was awarded ANCC’s highest recognition. The program was developed and is presented by internationallyrecognized leaders and educators in wound management and prevention practices.

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Coping with the Chaos: Compliance Climate 2017 10:45am-12:00pm Oceans 3 ​Survey Track

▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

Washington in Transition: A Home Care and Hospice Update From the Front Lines Bill Dombi, Esq., National Association for Home Care & Hospice

The nation is once again focused on health care as the new Administration and Congress are working to dismantle Obamacare and devise a replacement system. At the same time, proposals are surfacing that would significantly change Medicare and Medicaid, leading to privatizing Medicare and capping federal Medicaid contributions. If that is not enough, home care and hospice face many regulatory actions ranging from increased oversight to fully revised conditions of participation. This program brings the up-to-the-minute report on what Washington has in store for home care and hospice.

Data Driven Strategies to Help Reflect, Reset, and Renew Your Home Care Business Dee Armstrong, Home Care Pulse

The first quarter of each year, Home Care Pulse hosts and conducts the Home Care Benchmarking Study. Now in its eighth year, this study is the leading source of data for the industry as a whole and has earned a prominent spot on the desks of home care owners across the country. Home Care Pulse Director of Business Development, Dee Armstrong, shares insights about marketing to referral sources, alternative revenue sources and creative ways to build your brand awareness with data gleaned from the most recent version.

Conquering the Crisis: Strategies To Address the Caregiver Recruiting and Retention Crisis Stephen Tweed, BA, MS, CSP, Leading Home Care…A Tweed Jeffries Company

The caregiver recruiting and retention crisis is causing major headaches for home care leaders. Today, there is a major crisis facing home care and hospice agencies. There are simply not enough front line caregivers — nurses, therapists, aides, and personal care workers — to meet the huge demands of our aging population and a highly competitive in-home care marketplace.

Clients and patients are upset with the lack of dependability and continuity. Caregivers are frustrated and turnover is huge. Schedulers are burning out from the stress. Supervisors and managers are fed-up. Sales people are tentative because they can’t sell services your agency can’t deliver. And providers are losing money because of unfilled shifts, missed visits, and lost patients and clients. All of this leads to increased hassles, stress, and frustration for owners, CEOs, and leaders. If you can’t find and keep caregivers, you can’t serve your clients and grow your agency. It’s as simple as that.

Can your agency improve its position amid the current crisis? Do you know where to begin or continue improving? Attend this session to learn strategies to conquer the caregiver recruiting and retention crisis!

Integrating Chronic Care Management To Reduce Rehospitalizations

J’non Griffin, RN, MHA, WCC, HCS-D, HCS-H, HCS-C, COS-C, and Christina Nuqui, Home Health Solutions

Managing chronic care and reducing hospitalizations is a never-ending struggle in home health. If we continue to do the same things we have always done, we will continue to see the same results. In this session, the presenters will discuss innovative ways to manage care and reduce hospitalizations for patients with common chronic diseases in a challenging Medicare environment that includes hurdles such as Additional Documentation Requests and Pre-Claim Review.

Conducting an Organizational Assessment​ Melinda Gaboury, Healthcare Provider Solutions

If your agency is struggling with outcomes, productivity, adherence to policies, etc., then this session is for you. This session will walk you through the process of taking a hardcore look at what your agency needs to move forward. By specifically defining the gaps that exist in the agency and any SILOS that need to be dismantled, agencies can begin to bridge the gaps and unite the staff to move the agency into a positive and progressive future.

Coping with the Chaos: Compliance Climate 2017​

Kathleen A. Hessler, RN, JD, CHC, CHPC, Simione Healthcare Consultants, LLC

Home health and hospice agencies must continue to navigate a chaotic environment with no end in sight. Get clarity on what the government enforcement agencies and contractors are focusing on in 2017. Learn how to formalize processes to capture key payment and clinical documentation concerns to avoid overpayment requirements and disclosures, including use of PEPPER data. Understand how to approach communications and requests from the MACs, ZPICS, the OIG, and the DOJ. Finally, take control of your agency’s health and survival by committing to a sound ethics and compliance program framework and evolving ethics and compliance activities.

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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Principles for Hiring, Managing, and Compensating Sales Representatives Matthew Carlin, MBA

With Pre-Claim Review (or what may replace it) and ongoing Medicare cuts, business development becomes more and more vital to the survival of each agency and the industry as a whole. One of the key players in the business development model is the agency administrator, along with or even in the absence of a dedicated sales leader. Sales must continue to build revenue and market share regardless of the barriers in place. However, many administrators and junior managers do not have sales management background or experience, making it difficult to provide the support and structure needed for sales success. This presentation will cover fundamental sales management principles that will show managers how to hire, support and compensate top sales talent. Also discussed will be the use of sales in hunting down needed documentation.

Eliminate OASIS-C2 Risks

Rhonda Crawford, BSN, RN, CHCE, HCS-D, HCS-O, COS-C, Foundation Management Services, Inc. (FMS)

The OASIS-C2 brought significant changes that affect clinicians’ assessment strategies and require renewed focus to ensure compliant application of guidance. This presentation will include the three new items and their importance in risk adjustment of one of the new IMPACT outcomes, subtle modification in five items to facilitate cross-setting standardization with other post-acute care settings, the importance of adhering to a uniform “look-back” time period, and significant guidance in manual changes — especially in pressure ulcers.

Value Analysis of a Home Health Episode: A Step-By-Step Guide to Successful Outcomes Arnie Cisneros, Kimberly McCormick, Astrid Roeder, and Melissa Couty, Home Health Strategic Management

The focus of recent health care reform efforts for CMS providers is the shift from “volume to value,” including home health agencies that deliver care to homebound clients. A review of the latest program updates reveals a consistent effort to address and improve the value quotient of home care services; rebasing, value-based purchasing (VBP), Pre-Claim Review, and Alternative Payment Models (APM). In addition, other proposed refinements, such as episodic bundling for ACOs, reflect a value-based expectation from home health providers.

HHSM presents the development of a value-based home health episode in this progressive presentation. By employing a chronologic, step-by-step review of the value construction of a contemporary home care program, attendees can identify opportunities to evolve their care programs in value terms. From intake to admissions, OASIS to point of care, care delivery to in-episode management, patient satisfaction to quality discharges; all aspects of the Home Health episode are addressed in terms of compliance with the Medicare Benefit Policy Manual Home Health Chapter 7.

The panel of presenters will outline how they ensure the value development of home health programs, including the production of care targets and program delivery paths that lead to greater than 4.0 Star Ratings along with desired patient satisfaction scores. Case Studies and Interactive demos will be employed; don’t miss this important opportunity to gain insight into value care production.

Category 5 Hurricane ZPIC: How One Agency Was Able To Reset and Renew Theresa Gates, Jared Koreff, and Michael Gennett

Discover how one home health agency, while still cautiously navigating downed power lines and debris, survived this catastrophic event — rebuilding its vision and renewing its commitment to being a difference-maker in the home health community. Participants will also learn the importance of leveraging resources from peers and third party experts in the field to successfully manage before, during, and after the storm.

How To Diversify Referral Sources

Bryan Morales and Jenny Segarra, Serene Home Care

Diversifying referrals has the potential to generate more leads for patients/clients and grow your agency.

This session will identify various types of referral sources and explore strategies to expand your business.

Business Growth Strategies for Home Care Agencies: How To Leverage Strengths, Capitalize on Opportunities, and Mitigate Threats​Matthew Capell, FHS SeniorCare Payment Solutions ​ he home care industry is exploding. Every year, new agencies enter the market to meet the rapidly growing need to provide T long-term care services to the more than 76 million Baby Boomers. There are currently 25,000 home care agencies with over 5,000 franchises in the industry (franchises have more than quadrupled since 2000). With competition increasing exponentially each year, how can agency owners capture more market share? Understanding contextually how your business compares to the rest of the industry will help you leverage core competencies, capitalize on new market opportunities, mitigate external threats, and ultimately grow your business.

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▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

Get it Right! The Importance of Functional Scoring

Chad Roberts, PT, and Chad Whitefield, PTA, Advance Rehabilitation Management Group

Have you ever thought about how functional scoring affects your entire agency? A few simple questions can determine how successful your clinical outcomes will be, how you will withstand an ADR, or what your operations will look like. The purpose of this course is to provide insight into the importance of functional scoring within the OASIS and the effect it will have on the agency to include operations, compliance, outcomes, and patient satisfaction. Join Chad Whitefield and Chad Roberts as they discuss the importance of proper scoring and provide unique tools and resources that attendees can easily implement within their agencies.

Value-Based Purchasing: First Year Perspectives

Christopher Attaya, MBA, Strategic Healthcare Programs, and Sue Payne, MBA, RN, CHCE, Corridor

The first performance year of the new Centers for Medicare and Medicaid Services Home Health Value Based Purchasing (HHVBP) initiative is over. Last year, providers made strong improvements in their HHVBP outcomes and overall Total Performance Score. This session will share insights into the HHVBP program changes and trends in performances across the first year.

Additionally, operational and clinical best practices and lessons learned from agencies within Florida and from other HHVBP states will be discussed.

Audits Are Like Dating: Reset Your Relationship With Auditors

Bonnie Staas, LPN, COS-C, HCS-D, Home Instead, and Ian Rowe, Acute Home Healthcare, Inc.

This presentation will focus on two parts of the audit/surveyor process: the non-clinical aspects of preparing for auditors/ surveyors, and clinical preparation. The presentation will use relationship analogies to provide unique preparation techniques that create a positive atmosphere when surveyors visit the agency.

Service Utilization Review: Recruit and Retain Nursing ​Staff While Taking Control of Outcomes Kristi Bajer, RN, BSN, and Michael McGowan, OperaCare, LLC​ Unlike other Medicare service providers, clinicians in the home health care industry are isolated as they plan care, develop service utilization, and complete documentation. Studies show that a team approach increases job satisfaction and accuracy — so why aren’t we doing this in the home health care industry? Most agencies have clinicians tied up in a never-ending loop of repeated corrections and returns causing frustration, extra work, after hours documentation, and high turnover. Learn how to develop and utilize OASIS data during the home visit, implement the evidence-based care plan using the referring diagnosis (not the subjective nursing assessment), and bring the claim to a RAP-ready state as the clinician leaves the home.

Accounting Update for Home Care

Charity Hathorne and Gregg Hathorne, HathorneSquared, PLLC

​ his session will provide an update of recent accounting pronouncements that impact the financial statements T of home care agencies.

Get Ready for These BIG Conditions: Patient Rights, QAPI, Infection Control, and Personnel Sharon M. Litwin, RN, BSHS, MHA, HCS-D, 5 Star Consultants

It is critical for agencies to understand the importance of each of these conditions, and the preparation time that will be required in order to be compliant by January 13, 2018! This session will review each of these conditions and give agencies information on how to comply, from policies and procedures, to staff training, EMR or paper document revisions, and qualification changes. Patient Rights will review all of the timepoints needed for each of the areas, such as providing verbal and written notice of rights to patients and patients’ representatives. They will also review what written notices should be provided to patients, and the involvement of the patient and patient representative throughout the home care admission. QAPI will review the standards, and give strategies, tips and examples of how to develop and implement your program for compliance and to help your agency achieve great quality and patient outcomes. Infection control condition is sparse, but Sharon will provide you with information on how to develop your policies, complete an infection surveillance form, and perform staff and patient teaching. Finally, Personnel will review the new qualification requirements for administrators and clinical managers. This is a critical session you don’t want to miss as you prepare for our new CoPs!

Employee vs. Independent Contractor: A Refresher Grant Kindrick, Esq., The Bleakley Bavol Law Firm

Ever since the redefined Companion Exemption passed into law, the Department of Labor has been scrutinizing the home care industry with a fine-toothed comb. The Fair Labor Standards Act has very specific guidelines as to who can be defined an independent contractor and when someone is, in fact, being treated as an employee. Don’t become part of the statistics! Join Florida attorney Grant Kindrick as he covers the particulars of properly classifying contractors and employees.

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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8:00am 8:30am

Breakfast • 8:00-9:00am • Oceans Foyer Home Care in the Trump Era: A Practical Guide To Building Compliance • 8:30-9:50am • Crystal E • General Track

9:00am

Tools To Reduce Fall Risks 9:00-9:50am • Oceans 1 Clinical Track 10:00am

Save Face with Face-to-Face 10:30am-12:00pm Oceans 2 VBP Track

Home Health and Hospice Aides and Compliance…

10:30am-12:00pm ​Oceans 3 Survey Track

12:00pm

2:30pm

Taking Compliance to the Next Level: Reflect, Reset, and Renew To Survive!

9:00-9:50am • Oceans 3 Survey Track

Texting Can Be HIPAA Compliant and Secure 9:00-9:50am • Coral A Technology Track

Trade Show Morning Break • 10:00-10:30am • Oceans 5-12

10:30am

1:30pm

Adding PEPPER to Your Compliance Spice Rack 9:00-9:50am • Oceans 2 ​VBP Track

HR Audit Tools To Renew Innovation and Grow 10:30am-12:00pm ​Oceans 4 HR Track

New Technologies You Need But Have Not Heard Of 10:30am-12:00pm ​Coral A Technology Track

Time is On Our Side 10:30am-12:00pm ​Coral B Medicare Track

Long-Term Care Insurance 101 10:30am-12:00pm Coral C ​Private Duty Track

Trade Show Grand Finale • 12:00-1:30pm • Oceans 5-12 Fraud and Abuse Compliance Programs: It’s a Different Game Now! 1:30-2:20pm • Crystal E ​General Track

Get the Data, Know Your Patient 1:30-2:20pm • Coral A ​Technology Track

Stability Rules: Behavioral Leadership for Long Lasting Success 2:30-3:50pm • ​Crystal E • General Track

4:00pm

AHCA Primer for Emergency Preparedness and More 4:00-4:50pm • Crystal E General Track 5:00pm

Advocacy Matters: How To Lobby Your Elected Officials 1:30-2:20pm • Coral B ​General Track

What Does the EVV Mandate Mean for Your Agency?

2:30-3:50pm • Coral A • T ​ echnology Track

How To Successfully Complete AHCA’s Proof of Financial Ability Form 4:00-4:50pm • Coral A Financial Track

Managing Millennials 1:30-2:20pm • Coral C ​Private Duty Track

Providing Care During Chaos: Updating Emergency Preparedness Plans 2:30-3:50pm • Coral B • Survey Track

Make the Connection with VA Benefits and Grow Your Business 4:00-4:50pm • Coral B General Track

Leads, Visibility, Authority: Online Marketing Strategies for Home Care 4:00-4:50pm • Coral C Private Duty Track

REfreshing Happy Hour Reception • 5:00-6:00pm • Atrium C-D

Home Care in the Trump Era: A Practical Guide To Building Compliance Angelo Spinola, Esq., Littler Employment & Labor Law Solutions Worldwide

Investigations and lawsuits against home care companies continue to rise, while the new political administration’s policy agenda remains in flux. Join Angelo Spinola to learn more about the new Department of Labor and pay practices most commonly targeted by lawsuits and government investigations. Then discuss how companies can proactively reduce their risk of liability by formulating a prioritized compliance plan.

Tools To Reduce Fall Risks

Julie Karen Filsinger-Elomaa, RN, COS-C, Baptist Home Health Care

Learn how to reduce falls in the home! The speaker will illustrate the use of a pictorial fall risk reduction teaching tool that can be used by all clinical team members at every home care visit for patients at risk of falls. The fall risk reduction program was created by the speaker and Janice Burns, RN-BC, COS-C, and originated from an EXCEL (Excellence in Clinical Education and Leadership) project utilizing a multidisciplinary approach in their home care agency. The fall risk teaching tool addresses the most common reasons individuals fall in the home, including improper use of durable medical equipment devices, improper lighting, clutter, loss of balance and complications resulting from multiple medications.

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▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

Adding PEPPER to Your Compliance Spice Rack Lennetta Reynolds, Pathway Health Services, Inc.

In recent years, the Office of the Inspector General at the U.S. Department of Health and Human Services has called for tightened oversight of home health agencies. The implementation of additional sanctions for non-compliance has created a sense of urgency for agencies to develop and implement a compliance program to protect their operations from fraud and abuse. An understanding of the PEPPER report can guide auditing and monitoring activities. Attend this session for a deep dive into the PEPPER report and how it can improve your agency’s integrity in the eyes of policy makers.

Taking Compliance to the Next Level: Reflect, Reset, and​Renew To Survive!

Nancy E. Allen, BSN, RNC, CMC, Solutions for Care, Inc.

With increased scrutiny by government entities and significant penalties for any missteps, how should an agency react?

Attend this session to learn practical advice from an expert with experience as a state and accreditation surveyor and Office of Inspector General Corporate Integrity Agreement monitor. Gain knowledge to avoid common mistakes and create robust compliance systems to not only survive, but deliver the quality care that our patients deserve!

Texting Can Be HIPAA Compliant and Secure Michael DeFranco and Harry Altman, Lua

With health care regulations evolving to adapt to the explosion of mobile devices (BYOD) being used in the workplace, HIPAA compliance is critical for all health care organizations who are facing security breaches and hefty fines. This session will explore how electronic messaging can be an effective way to communicate in the home care industry while still being HIPAA compliant and secure.

Save Face with Face-to-Face

Jennifer Warfield, BSN, COS-C, HCS-D, PPS Plus

The Face-to-Face (F2F) encounter documentation has been a challenge for the home health industry, especially since Medicare contractors have found that preliminary results for the Probe and Educate Review were not particularly favorable. With Probe and Educate and Pre-Claim Review on the horizon, the industry still has much to learn to achieve better results. If your agency has already received the five Additional Documentation Requests (ADRs), attend this session to learn how to make improvements going forward.

If your agency has not received any ADRs or received denials, this is your opportunity to learn effective strategies to be successful. PPS Plus Education Director Jennifer Warfield will also explain and define required documentation, how to receive cooperation from providers, and how to respond to the ADRs for accurate F2F documentation.

Home Health and Hospice Aides and Compliance: Improve Quality By Reducing Risk Jacqueline King, MBA, MHA, Community Health Accreditation Partner (CHAP)

Home health and hospice aides play a huge role in the day-to-day care of patients at many agencies. As a result of their growing role, community-based care agencies face a number of challenges when it comes to collaboration with aides, as well as documentation and following a plan of care. During this session, we will identify some of the common stumbling blocks that many agencies encounter during site visits. Our goal is to provide attendees with the tools needed to confidently prepare for a survey taking the critical support provided by aides into consideration.

HR Audit Tools To Renew Innovation and Grow Olive Gaye, GenCare Resources Home Healthcare

If we are not careful, we spend most of our already limited resources catering to AHCA, CHAP, Medicare, Medicaid, insurance companies, etc. But, unless we focus on the other very important sector of our business — its foundation — we struggle or fail to maintain sustainability or growth. Together, the speaker and attendees will explore some of the human resources functions that may seem insignificant, but are actually the framework of an organization’s growth and development. This session gives us an opportunity to: Reflect on the framework that all successful businesses need to remain sustainable; Reset the functions that are necessary for growth; and, Renew innovation, without which all businesses perish!

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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New Technologies You Need But Have Not Heard Of Tim Rowan, Rowan Consulting Associates, Inc.

The number of certified home health agencies decreased last year for the first time since IPS. Private Duty competition intensifies every month. Your survival is not guaranteed, even though there are more elderly Americans than ever. However, there are at least a half dozen tools you should put in place — all of which more than pay for themselves — that will profoundly increase your chances of thriving, no matter what Congress and your competition do. Tim Rowan will explore six new innovative technologies he has found through his work researching and writing Home Care Technology Report. One will protect you from payment denials, ADRs and MAC/ZPIC/ RAC takebacks. Another will drastically reduce your hospital readmission rate. A third will solve your face-to-face problems. Tim will describe these and others in detail, accompanied by instructions on how to use his newsletter to continue researching the dozens he will not have time to cover.

Time is On Our Side

Arlene Maxim, RN, and Stefanie Woodrow, QIRT (Quality In Real Time, LLC)

The implementation of the new CoPs will prove to be an enormous time and cost burden to your agency.

With the CMS push-back to January of 2018, time is clearly on your side. But you cannot afford to wait. Training your agency and getting policies and procedures into place NOW will prove invaluable in preparing for the January implementation date. While care planning and care coordination requirements are at the core of the new CoPs, the entire organization will need re-working. Arlene Maxim and Stefanie Woodrow will guide you through some of the most concerning elements of these new conditions, with focused attention to: Organization and Administration; Care Planning and Care Coordination; and, Home Care Aide Requirements. Creating an assessment and a plan of care that is unique to the individual patient with limited orders and specific goals will be new territory for agencies. Arlene and Stefanie will provide strategies for communicating with and gathering information from providers in other settings.

Long-Term Care Insurance 101: Best Practices for Attracting and Servicing This Large Client Segment Matthew Capell, FHS SeniorCare Payment Solutions Why should Florida home care agencies pay attention to clients with long-term care insurance (LTICi) policies? There are 300 million reasons! The nation’s largest long-term care insurance (LTCi) carriers pay an average of $500 million in claims benefits for home care services, with a staggering 60 percent of benefits (totaling approximately $300 million) paid to Floridians. While LTCi clients can provide your agency with valuable revenue streams, servicing them can be challenging without expertise and proper knowledge of billing procedures. Join Matt Capell to learn billing best practices for LTCi clients so as to ensure effective accounts receivable and proper cash flow.

Fraud and Abuse Compliance Programs: It’s a Different Game Now! Elizabeth Hogue, Esq.

The Affordable Care Act says all providers must have fraud and abuse compliance programs. All types of providers, including home health agencies, hospices, private duty agencies, and durable medical equipment companies, are required to comply with applicable laws and regulations in order to receive payments from many payors. In addition, the Office of the Inspector General (OIG) has stated that the days of just having a program are gone. Providers must have updated programs that are effectively implemented. How can providers meet applicable requirements for compliance programs in ways that are cost-effective and less burdensome? How can providers create “cultures of compliance” that the OIG emphasizes? Are providers required to have hotlines? What are key components of compliance programs? What are some common violations, especially with regard to assisted living facilities? What action must providers take with regard to overpayments? When are providers required to self-disclose violations and to whom? Providers will take away an understanding of how to develop and maintain compliance programs from a practical point of view.

Get the Data, Know Your Patient

Pamela King, MBA, CPM, and Kim Davis-Allen, Agency for Health Care Administration

This presentation provides information on the type of Health Information Technology available to assist home care providers in treating and caring for their patients. The session will include an overview of the benefits of using Electronic Health Records systems, Health Information Exchange services (whether they use EHR systems or not), and telehealth opportunities.

Advocacy Matters: How To Lobby Your Elected Officials Scott Lara, Welcome Homecare

Many agency owners and operators don’t know how to lobby their elected officials, or know why it matters. This session will give attendees step-by-step guidance for how to be an effective lobbyist on behalf of their patients and their business.

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▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

Managing Millennials

John E. Dalton, BA, Optimum RTS

In the ever-changing world of employee relations, this workshop will outline the new management techniques that are needed to successfully motivate and retain your millennial workforce. Additionally, John Dalton will share his 26 years of mentoring techniques that will help you prepare millennials for future leadership roles in your organization.

Stability Rules: Behavioral Leadership for Long Lasting Success Michael Giudicissi, Power Shot Training, Inc.

Join Michael Giudicissi of Power Shot Training for an enlightening journey into your own behavior and the behavior of your staff. The best, most successful agencies find the right people and keep them for the long term. The key to successfully engaging your staff in your mission is understanding their behavior and how you can most effectively communicate with them, lead them, and motivate them.

This session will give you deep insight into human behavior and how you can become the motivational leader your team needs. Everybody leads somebody, so let’s start leading them toward more patients served and more success!

What Does the EVV Mandate Mean for Your Agency?

Tom Underwood, Sandata Technologies

The 21st Century Cures Act requires that states providing Medicaid-funded home care and personal care services must implement an Electronic Visit Verification™ (EVV™) solution. The system must be able to verify specific information to comply. Sandata has over 22 years of EVV experience, having worked with nine state Medicaid agencies and six national managed care organizations. Attend this session to learn about EVV models that can be implemented in Florida and how to start preparing.

Providing Care During Chaos: Updating Emergency Preparedness Plans J’non Griffin, RN, MHA, WCC, HCS-D, HCS-H, HCS-C, COS-C, Home Health Solutions, LLC

Even though it is part of Medicare’s Conditions of Participation, the emergency preparedness provision will go into effect before January 2018. Are you prepared for surveyors to evaluate your agency’s emergency preparedness plan starting November 15, 2017?

Certain conditions must be met even before November, and this interactive session will help providers prepare to care for patients and be compliant during an emergency.

AHCA Primer for Emergency Preparedness and More Dayle Mooney, Agency for Health Care Administration

This session is aimed at providing agencies with insight into new federal emergency preparedness requirements in connection to state-specific requirements. Other items of discussion will include the elimination of the 10-mile rule, enhancements to the online licensure program, and other regulatory updates. Time permitting, attendees will have the opportunity to ask questions.

How To Successfully Complete AHCA’s Proof of Financial Ability Form Gregg Hathorne, HathorneSquared, PLLC

An applicant for a Florida home care license must have the financial ability to operate. This session provides the information necessary to correctly and successfully submit a Proof of Financial Ability form to the Agency for Health Care Administration.

Make the Connection with VA Benefits and Grow Your Business Jeff Mann, AVCC (American Veterans Care Connection)

Learn how your agency can help bridge the gap between the Department of Veterans Affairs, veterans, and surviving spouses by utilizing the Aid & Attendance and Housebound benefit. This often-overlooked benefit provides veterans and surviving spouses up to $34,152 annually, which can make a dramatic difference in accessing home care for qualifying applicants.

Leads, Visibility, Authority: Online Marketing Strategies for Home Care in 2017 Valerie VanBooven, RN, BSN, LTC Expert Publications

In this session, Valerie VanBooven, RN, BSN, will show home care providers how to effectively market their agency online without wasting money and time. From content and Search Engine Optimization to social media and organic search results, she will demonstrate to attendees what she does to get her clients the most visibility in their local marketplace.

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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Trade Show

The two-day Trade Show provides attendees with the opportunity to encounter new vendors and suppliers for the home care industry. With 113 booths, this is our biggest Trade Show yet!

Attendees are eligible to door prizes, raffles, and giveaways, as well as partake in a happy hour reception with colleagues and vendors.

View the list of exhibitors on the conference website at http://homecarefla.weebly.com/trade-show.html.

The Trade Show schedule is as follows: Tuesday, July 25 12:00-1:30pm Grand Opening Lunch 4:30-5:30pm Reception Wednesday, July 26 10:00-10:30am Morning Break 12:00-1:30pm Grand Finale Luncheon

C ONF I RM ED E X H IBITO R S * 100 Search One 101 Home Health Solutions 102 Insperity ​103 Mertz Taggart 105 The Corridor Group 109 Medline Industries 112 McBee 114 Complia 116 HCAF eLearning ​117 DermaRite Industries, LLC ​120 Ritken & Associates, LLC 122 AMC Health ​124 InSearch Medical 125 HealthCare ConsultLink 126 Generations Homecare System ​127 Advance Rehabilitation

Management Group 200 Home Health Solutions 201 Playmaker CRM 202 Pinnacle Quality Insight 203 PointClickCare 204 Provista 205 Innovative Financial Solutions for

Home Health 208 HomeCare HomeBase 209 FastFingerprints ​​210 Home Care Sales, Inc. 211 Ferris Mfg. Corp.

212 Stoneridge Partners 213 Foundation Management Services 216 HealthStream 217 McKesson Medical-Surgical 218 CHAP

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219 3M Critical & Chronic Care

Solutions Division 220 Premium Consulting Group 221 The Transitive Group 224 HealthCare ConsultLink 225 Select Data ​226 Sandata ​227 BlackTree Healthcare Consulting 300 Kinnser 301 Optima Healthcare Solutions 302 Marc Egort, CPA, P.A. 303 Acuity Professional Placement Solutions 304 MatrixCare 305 Healthcare Provider Solutions 308 Synergy Consulting Services 309 21st Century Health Care Consultants 310 Supplemental Health Care 311 Saltmarsh, Cleaveland & Gund 312 Strategic Healthcare Programs ​313 Brach Eichler LLC 316 Exact Recruiting Solutions 317 HEALTHCAREfirst 318 AVCC 319 CareCentrix ​320 Fazzi Associates 321 HathorneSquared, PLLC 324 First Choice Medical Supply 325 McKesson Connected Care Analytics 326 PPS Plus 327 HealthCare Synergy 400 5 Star Consultants 401 KanTime 402 QIRT 403 Netsmart

▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

404 IMARK Consulting 405 Data SoftLogic 408 21st Century Health Care Consultants 409 Walters & Associates CPA 410 Client SideKick ​411 Medtronic 412 Brightree, LLC 413 AccreditationCommissionforHealthCare 416 Vaporstream 417 CareVoyant ​418 Selman-Holman & Associates 419 Alora ​420 Thornberry 421 Soti ​424 MobilexUSA 426 Devero ​425 The Plastridge Insurance Agency 427 Axxess 500 PN System​ 502 Inovalon 504 Feel Good, Inc. 507 Advantage Telemessaging ​508 OperaCare ​510 Excel Health Group 512 HHAeXchange 516 Expo Enterprises​ 517 Home Care Association of Florida 519 The Glass Treehouse 521 CliftonLarsonAllen LLP 524 Trapollo 525​ ID Distributors 526 Axxess ​527 MediUSA-Circaid *Exhibitors as of 6/8/17

7:30am 8:00am

Breakfast • 7:30-8:30am • Atrium C-D Wound Care Resolutions as the Journey Through Time Continues​ 8:00-9:20am • Oceans 1 Clinical Track

Key Drivers and Best Practices for Improving CAHPS Scores 8:00-9:20am • Oceans 2 ​VBP Track

8:30am

Case Study: Revenue Cycle Redesign 8:30-9:20am • Oceans 3 • Survey Track 9:30am

10:30am

The Trifecta of Implementing Care Transition in Home Health 9:30-10:20am Oceans 1 ​Clinical Track Revive Your Flu Outcomes with a Vaccine Program 10:30-11:30am Oceans 1 Clinical Track

Recovery Audit Contractors: They’re Baaaack!

9:30-10:20am Oceans 3 ​Survey Track 5-Star Ratings and How to Position Your Agency 10:30-11:30am Oceans 2 VBP Track

Medicare Margins Past, Present, and Future: You Need to Be Better Than Average!

8:00-9:20am • Coral A Medicare Track

Stay Interviews: The Crucial Conversation for Retention​ 8:30-9:20am • Oceans 4 • HR Track​ Industry Workforce: Why Staff Leave and How To Keep Them 9:30-10:20am Oceans 4 HR Track

Improve Clinical Documentation and Survive Audit Scrutiny 10:30-11:30am Oceans 3 Survey Track

Building the Value of an Agency An M&A Perspective 9:30-10:20am Coral A Financial Track

What’s in it for Me? Reflections on Transitioning Therapists To ​Pay-Per-Visit 10:30-11:30am Oceans 4 ​HR Track

Changes in the Provider and Payer Space and How They IMPACT Home Care 8:00-9:20am • Coral B ​Survey Track

Understanding, Improving, and Perfecting Client Service Agreements 8:30-9:20am • Coral C • Private Duty Track​ Why QAPI is Unsustainable 9:30-10:20am Coral B ​Medicare Track

Large Overpayment Debts…

Is Bankruptcy an Option?​ 10:30-11:30am Coral A ​Financial Track

Renew Your Revenue Stream By Adding Private Duty 10:30-11:30am Coral B General Track

Department of Labor Audits: Defend, Survive, and Thrive 9:30-10:20am Coral C Private Duty Track Post-Acute Care Collaboratives 10:30-11:30am Coral C Private Duty Track

Wound Care Resolutions as the Journey Through Time Continues

Sue Kennedy, BS, RN, CWOCN, FACCWS, COS-C, and Debbie Ritter, Ritken & Associates, LLC

Through the years the health care industry has seen expansion of multiple payment models, payment reform, and changes related to rules and regulations. All revolve around a common subject — “the patient”. This presentation will discuss wound care resolutions within the home care scope of practice including best practices, assessment tools, and product efficacy that will embrace optimizing patient outcomes in a cost-effective manner.

Key Drivers and Best Practices for Improving CAHPS Scores Lennette Reynolds, RN, MSN, Pathway Health

​ ince the requirement that home health providers participate in the CAHPS survey, the impact and consequence for performing S poorly on CAHPS measures has begun to emerge. Future Annual Payment Updates (APUs) will be determined in part by how an agency performs on their CAHPS survey. And, with Home Health Compare, agencies are now accountable for their performance on quality of care and patient experience outcomes in a more public and increasingly competitive manner. This session will focus on the major drivers of patient satisfaction as measured by the CAHPS survey tool and the best practices that agencies can engage in to assure they survive and thrive.

Medicare Margins: Past, Present, & Future — You Need To Be Better Than Average!

John Reisinger, Innovative Financial Solutions for Home Health

Medicare margins have increasingly been a subject of consternation by policy makers in recent years. The Centers for Medicare and Medicaid Services and Medicare Payment Advisory Commission calculate and present margins to Congress year after year, ultimately resulting in reduced reimbursement for providers through cuts and rebasing. How have profit margins been presented historically and more recently? How are they calculated? How have they been driving reimbursement rates? This session is a ‘must’ for any home health industry professional who wants to understand how Congress reacts to government reports about profit margins.

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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Changes in the Provider and Payer Space and How ​They IMPACT Home Care Lisa McFann, MSN/ED, RN, CEHC, Successful Health and Wellness Solutions

This eye-opening presentation will pack a punch for home care! The speaker will provide an overview of changes that providers and payers are experiencing that will have a direct impact on the industry. The roll out of MACRA and Medicare Advantage plans is pushing physicians to a value-based reimbursement model and penalizing providers for poor quality and high resource utilization. This is the first real financial impact on low quality and high resource utilization that providers and health systems have faced in over 20 years. Providers who are not on board with quality of care verses quantity of care began receiving a 3-7% reduction in Medicare payments this year, and the penalty/bonus will increase each year. With all of this change, providers and payers are performing in home visits and passing home care at record rates. It is very important that home care agencies understand these changes so they can employ marketing strategies that include key components to ensure that they stay in the game. Other home care agencies are no longer the only competition — provider practices, ACOs, Clinically Integrated Networks, and payers are now also competitors. The speaker will provide tools and analytics that providers and payers can use to understand and manage their attributed patient population.

Case Study: Revenue Cycle Redesign

Mike Freytag and Dave Saling, BlackTree Healthcare Consulting

In the challenging times currently facing home health and hospice agencies, even minimal interruptions can have a significant negative impact on operations. In this session, a case study of MaineHealth Care at Home will be conducted. This agency experienced significant changes in their operations after completing a change to their EMR system, transition of their President and CEO, and turnover in key clinical management positions within the agency over a two year period. The results impacted the agency’s financial stability and created a need to redesign all aspects of the revenue cycle. The purpose of the program is to present the details of this case study containing the evaluation and redesign of the agency’s revenue cycle, and to provide attendees with the necessary tools to perform an internal assessment of their own agency’s operations.

Stay Interviews: The Crucial Conversation for Retention Ashley Briones, MBA, PHR, SHRM-CP, Brooks Rehabilitation

Eager to improve employee retention? Stay Interviews are a valuable tool to add to your manager’s tool kit. In a Stay Interview you ask current employees why they continue to work for your organization. The results give you insight into what you can do to retain your valued employees — now. You also learn what your organization or department is doing well, and identify opportunities to retain staff in the future. The session will also examine the how Stay Interviews improved retention for a Jacksonville home care agency.

Understanding, Improving, and Perfecting Your Client Service Agreement Bob King, Esq., Legally Nanny

This program will be an in-depth look at agencies’ client service agreements. These agreements allow an agency to get paid and help protect the agency from liability. They are used in every transaction and are the foundation of an agency’s business. This presentation will provide a comprehensive list of provisions to include in the agreements — including sample language for attendees to use — as well as problem areas to avoid. The program is very interactive and leaves ample time for audience questions.

The Trifecta of Implementing Care Transition in Home Health

Andrea Morales MHSA, BSPH, and Sara Reese, BSWA, Pinnacle Home Healthcare, Inc.​

This session will give insight into implementing a patient-centered transition through the continuum of care, which will in turn reduce costs and improve quality of care.

Recovery Audit Contractors: They’re Baaaack!

Patricia Hanks, MS, BSN, RN, Kindred at Home

Recovery Audit Contractors are back, and while some processes will stay the same, others will change. This session will review the new rules and provide attendees with strategies to manage the audit requests and tools to be successful in audit and appeal responses.

State of the Home Care and Hospice Workforce: Why Staff ​Leave and How To Keep Them Eric Scharber, Exact Recruiting

Who knows best why people leave a job? The person who helps them find a new one! This session will provide words of wisdom from a successful recruiter about retaining key employees. The speaker will also identify successful and unsuccessful methods used to attract top-tier talent, and will provide an overview of the state of the workforce specific to the home care and hospice industries.

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▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

Building the Value of an Agency — An M&A Perspective Richard L. Tinsley, Stoneridge Partners

The mergers and acquisitions (M&A) market is changing rapidly, trending towards a bifurcated market for privately-held agencies. Factoring in the 2016 election outcome and the current activity in the public sector, it is imperative that decision makers understand the market and its impact on the industry as they move forward with critical decision that affect their businesses and their future values. In this session, we will walk through the steps of the successful sale of your business, including preparation, valuation, due diligence and closing. We will also provide an in-depth rundown on the many factors affecting the market and what it means to you and the value of your company.

Why QAPI is Unsustainable

Margherita C. Labson, The Joint Commission

What is preventing organizations from achieving and sustaining reliable performance? Despite year after year of quality assurance processes, quality improvement programs, and performance improvement initiatives, organizations continue to struggle to sustain gains and capture efficiencies. Carefully step out of the hamster wheel of performance improvement projects and explore the roots of sustaining highly reliable performance. The insights you gain will be nothing short of transformational for your organization as it begins its journey to a zero deficiency rating.

Department of Labor Audits: Defend, Survive, and Thrive Bob King, Esq., Legally Nanny

The U.S. Department of Labor (DOL) is aggressively targeting home care agencies with wage and hour compliance audits.

This informative and interactive session will teach you how to prepare for and successfully defend a DOL audit. From how to deal with the investigator, preparing documents, and through a checklist of the DOL’s hot button topics, this seminar will allow you to not only survive but thrive in your audit. Bring your wage and hour questions and get answers and tactics to prevail if the DOL comes calling.

Revive Your Flu Outcomes with a Vaccine Program

Christina Crumbley, RN, MSN, HCS-D, HCS-O, Greystone Health Network

Does your agency provide the flu vaccine or are you depending on outside practitioners to administer the vaccine to your patients? Take control of the flu vaccine OASIS item by developing your own vaccine program. Whether it be for individual patients, or a mass flu shot clinic, this session will give you all the tools needed to develop and manage your own vaccination program. Protocols to obtain the vaccine, managing a flu shot clinic, and billing the vaccine will be presented.

5-Star Ratings and How to Position Your Agency Sue Payne and Nick Dobrzelecki, Corridor

Corridor experts will help you understand why CMS developed the 5-Star Rating as a tool for consumers, the types of Star Rating, how they are calculated, the resources required as a provider to participate successfully in quality reporting and will discuss why maintaining favorable Star Ratings are critical to relationships with other providers and payors in the accountable care marketplace.

Improve Clinical Documentation and Survive Audit Scrutiny Laura B. Waddle, RN, MS, HCS-D, Foundation Management Services, Inc.​

ICD-10 has brought the need for documentation improvement to the forefront of home health care. In addition, Pre-Claim Review has made the need for detailed, thorough documentation necessary to maintain compliance and avoid denials. In this session, attendees will learn strategies to support efforts to collect and provide meaningful information to ensure documentation in the patient’s record supports the diagnoses codes.

What’s in it for Me? Reflections on Transitioning Therapists To Pay-Per-Visit Ashley Briones, MBA, PHR, SHRM-CP, Brooks Rehabilitation

This presentation will provide a brief overview of the Fair Labor Standards Act (FLSA), explain why it is critical that home care providers follow FLSA standards, and discuss potential repercussions if FLSA is not followed. This will be an interactive course in which an HR professional will be available for attendees’ questions regarding compensation and non-compliance risks for moving your pay model for physical therapists. The speaker will examine real-life case studies and the challenges of navigating compensation. The session will also include a discussion about what it means to motivate staff in the pay-per-visit world and answer the critical question…”What’s in it for me?”

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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Large Overpayment Debts…Is Bankruptcy an Option?

Anne Novick Branan, Esq., and Frank P. Terzo, Esq., Broad and Cassel

ZPIC and RAC audits, as well as RAP take-backs, can result in huge overpayment debts for home health agencies.

State and federal regulatory agencies and commercial insurers can impose certain sanctions on home care providers with such debts. This session will address what providers can do to avoid such sanctions or respond to them with the most favorable outcome. For some home health agencies, considering bankruptcy may be the best option. Learn the pros and cons of bankruptcy for agencies and what’s really involved in choosing this route.

Renew Your Revenue Stream By Adding Private Duty Kristen Wheeler, Home Care Association of Florida

Private duty services are the perfect complement to skilled home care. If you still haven’t jumped in to the private duty pool, you’re walking away from revenue that your competitors will scoop up. Implementing a private duty program isn’t as cumbersome as you think! Learn the pros and cons of providing private duty services under your certified umbrella and find out what alternatives are out there.

Post-Acute Care Collaboratives Melanie Stover, Home Care Sales

Home health, private duty, and hospice are the answers that hospitals, skilled nursing facilities, and other post-acute care providers need to help patients manage the disease process at home. Learn how to get a seat at the table, how to present your data, and how to establish your agency as the provider of choice.

Registration Application Registration is now open — don’t miss out on the paid Early Bird rate! Your registration invoice must be paid in full by June 30 in order for the lowest rate to apply. Otherwise, rates increase $50 until July 27. If registration is not paid by July 27, registration rates increase $100. Please complete and return this form in order to attend the 28th Annual Conference & Trade Show.

Payment can be mailed to HCAF at 2236 Capital Circle NE, Suite 206, Tallahassee, FL 32308, or faxed to (850) 222-9251. Please allow up to three business days for processing. To register additional people, please register online at HomeCareFLA.org/Conference. For questions or if you have issues registering, call (850) 222-8967. See you in Orlando this summer!

REGISTRANT INFORMATION _________________________________________________________

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FULL NAME

PHONE NUMBER

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ORGANIZATION NAME

JOB TITLE

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MAILING ADDRESS

MEDICARE PROVIDER NUMBER (IF APPLICABLE)

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CITY STATE ZIP CODE

PROFESSIONAL LICENSE NUMBER (IF APPLICABLE; SPECIFY STATE & TYPE)

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o I do not wish to have my email address shared with exhibitors.

FAX NUMBER

EMAIL ADDRESS

REGISTRATION DETAILS • REFER TO PAGE “WORKSHOPS & SESSIONS” PRICING SHEET FOR RATES

Total Registration Fee Due: $_______________ BILLING INFORMATION: o I agree to the Payment & Cancellation Policy (see page 26) o Invoice me (EMAIL ADDRESS: ______________________________________) o Check (payable to HCAF) o American Express o Discover o MasterCard o VISA

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WORKSHOPS & SESSIONS Members

Prospective Members

Blueprint for OASIS-C2 Accuracy Two full days (Sunday/Monday), breakfast and lunch included

$380

$760

The Art of ICD-10 Coding Two full days (Sunday/Monday), breakfast and lunch included

$299

$598

$1,200

$1,500

$175

$350

$130

$260

$50

$100

PRE-CONFERENCE WORKSHOPS

Wound Treatment Associate (WTA®) Program Two full days (Sunday/Monday), breakfast, lunch, and exam fee included

Monday Full Day Programs Full day workshop — or — half day morning and half day afternoon workshops, breakfast and lunch included o Clinical Management/Crumbley & Griffin (Morning) o Private Duty Marketing/Langhans (Morning) o HHVBP/Gaboury, Attaya, Payne, Simione, Montigney (Full Day) o Palmetto GBA/Foster & Canaan (Afternoon) o DNA of a CEO/Tweed (Afternoon) Monday Morning (SELECT ONE) Breakfast and lunch included o Clinical Management/Crumbley & Griffin (Morning) o Private Duty Marketing/Langhans (Morning)

Monday Afternoon (SELECT ONE) Lunch not included

"

o Palmetto GBA/Foster & Canaan (Afternoon) o DNA of a CEO/Tweed (Afternoon)

Members

Prospective Members

Tuesday, July 25 Includes breakfast, lunch, and reception

$295

$590

Wednesday, July 26 Includes breakfast, lunch, and reception

$295

$590

Thursday, July 27 Includes breakfast and lunch

$195

$390

Members

Prospective Members

3-Day Conference Tuesday, July 25, Wednesday, July 26, and Thursday, July 27

$615

$1,230

4-Day Conference Monday, July 24 (full day workshop — or — half day morning and half day afternoon workshops; select below), Tuesday, July 25, Wednesday, July 26, and Thursday, July 27 o Clinical Management/Crumbley & Griffin (Morning) o Private Duty Marketing/Langhans (Morning) o HHVBP/Gaboury, Attaya, Payne, Simione, Montigney (Full Day) o Palmetto GBA/Foster & Canaan (Afternoon) o DNA of a CEO/Tweed (Afternoon)

$745

$1,490

SINGLE DAY REGISTRATION

PACKAGE RATES

HANDOUTS Electronic/Downloadable Handouts for 3-Day and 4-Day Registrants If provided by speaker

Free

Printed Handouts for 3-Day and 4-Day Registrants Pick up onsite; if provided by speaker

$75

Payment & Cancellation Policy: Cancellations must be made in writing or by email to Julia Heath at jheath@homecarefla.org. Cancellations received before June 30 are subject to a 15% fee. Cancellations received after June 30 are subject to a 40% fee. No refunds will be issued after July 14. Outstanding invoices after July 14 are due in full and no adjustments will be made. Several people cannot share one registration, but if a registrant cannot attend, then a substitute can attend in his/her place for no additional fee.

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▪ HCAF 2017 ANNUAL CONFERENCE & TRADE SHOW

First Floor General Sessions (Crystal Ballrooms) Workshops & Sessions (Coral Ballrooms) Meals (Atrium C-D)

First Floor Workshops & Sessions (Oceans Ballrooms) Trade Show (Oceans 5-12)

HOMECAREFLA.ORG/CONFERENCE ▪ #HCAF2017 ▪

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2236 CAPITAL CIRCLE NE, SUITE 206 TALLAHASSEE, FL 32308 HOMECAREFLA.ORG

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