Havering Education Services - Services for schools 16-17

Support Services for Education Providers 2016 - 2017

Foreword

It is my pleasure to launch the 2016 – 2017 edition of the Support Services for Education Providers brochure which provides comprehensive information about services available to schools and settings both in Havering and beyond.

As the education and financial landscape continues to evolve, we recognise that those in positions of leadership in schools and settings face increasing pressure to procure high quality and value for money services which contribute to improved outcomes for children and young people. We are confident that our traded service teams comprising of experienced education specialists and support staff possess the expertise and experience to support your school or setting. Our focus as an organisation is to partner with you in achieving positive meaningful outcomes. Our service teams have established a long history of providing highly valued and quality services to the education sector and they continue to be highly rated by customers for this.

Under the increasingly commercialised and competitive education market place, we remain committed to supporting you in ensuring that procurement risks are minimised, irrespective of the providers you choose for services that are not provided through our in-house teams. In this area, we stand out from other Local Authority traded services as the single Local Authority education services provider to offer a Brokerage Service comprising of a portfolio of publicly tendered, market tested and quality assured suppliers of goods and services that can be used with confidence. The portfolio currently comprises of 18 distinct service strands and 40 selected suppliers. We are committed to the expansion of this scheme. If you are interested in accessing suppliers via the scheme, do contact a member of the Central Business Support Team for more information and how to subscribe to the service.

We are very keen to ensure that your views about our services are at the heart of improvement drives that we undertake. It is for this reason that we take necessary steps to ensure that every school or setting that buys from our providers is given the opportunity to rate the services they received through both ongoing service improvement forums held throughout the year and our annual customer satisfaction survey that can be completed via the Education Services Portal www.haveringeducationservices.co.uk. We value your feedback and use this in tailoring our provision to meet your needs.

We are very proud of our brand of support services and I do hope that you will take a look through this brochure if you haven’t purchased from us previously to see if we might be able to work with you. For those who have purchased from us previously, we look forward to continuing to support you with our range of services.

Yours faithfully

Isobel Cattermole, Deputy Chief Executive of Children, Adults and Housing

Contents

Services For Education Providers

2016 2017

Key C A

P E M

S Sp

In each section, you will find next to the service name a series of circled letters. Each letter signifies the type of school that can purchase from the provider.

P Primary

M Maintained

S Secondary

A Academy

Sp Special

C College P

Quality Standards and Key Performance Indicators

pg 4-5

Publications - Our partnership with Rising Stars (New)

pg 6-7

S

Sp

E Early Years

M

A

C

E

School Improvement and Curriculum Support Services School Improvement Services Educational Computer Centre -Computing Support and other ICT Solutions Ethnic Minority Achievement Team Education Human Resources Music School Adult College Europa Centre (Language Service) Attendance, Behaviour & Traveller Education Service Alternative Provision Service Governor Services

pg 8-10

• • • • •

pg 12-15 pg 16-18 pg 20-23 pg 24-25 pg 26-27 pg 28-29 pg 30-31 pg 32-33 pg 34

Premises, Technical and Asset Management Services Health & Safety Advisory Service Emergency Planning and Business Continuity Service Education Buildings, Design & Maintenance Services Education Asset Management (Academies) CCTV Monitoring Service (New) Building Alarm Monitoring (Custodian) (New) Security Response and Patrol Service Grounds Maintenance Services

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

pg 36-39 pg 40-41 pg 42-43 pg 44-45 pg 46 pg 47 pg 48-49 pg 50-51

Administrative, Operational and Finance Services Finance Support Service Finance Support Service - Pooled funding opportunities SIMS Support Service Payroll Service Communications Printing Services Strategic Procurement Unit Free School Meals Eligibility Checking Service General Insurance and Risk Management oneSource Assurance Services (Internal Audit)

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

pg 52-53 pg 54 pg 56-57 pg 58-59 pg 60 pg 61 pg 62 pg 63 pg 64-65 pg 66-67

Pupil and Staff Wellbeing Services Health and Wellbeing in Schools (New) Catering Services Passenger Travel Services Educational Psychology Team (New) Swimming Pool Services Swimming Instructions Hornchurch Athletics

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

pg 68-69 pg 70 pg 71 pg 72-73 pg 74 pg 75 pg 76

Brokerage Service

pg 78-81

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Customer Support

pg 83

Quality Standards and Key Performance Indicators Ethnic Minority Achievement Team Introduction The quality standards set out in this section are concise statements designed to provide a basis on which customers can assess and provide feedback on the quality of our service delivery. These standards have been co-developed with our service providers, taking into account feedback received from service users.

We monitor these standards throughout the year through a series of continuous improvement forums involving all our stakeholders.

Aspect A - Competencies and Professional Conduct Standards

Performance Indicators

We will ensure that:

Measurable benchmarks of our performance

Suitably qualified and experienced staff will be deployed to deliver our services.

All staff are recruited in accordance with corporate recruitment and safeguarding guidelines.

Staff offering advice have in-depth knowledge and understanding of your school and local context.

100% of schools and academy customers satisfied with the level of knowledge and understanding of staff.

Senior Managers and Advisers will have expert knowledge in their field of work.

100% of customers procuring services requiring senior managers and advisers satisfied with ‘expert’ input

All staff deal with customers in a courteous and professional manner, treating all our customers with respect and dignity.

100% of customers rate our staff professional behaviour as good or excellent.

Aspect B - Customer Feedback and Complaints Handling Standards

Performance Indicators

We conduct a customer satisfaction evaluation annually.

The result will be published on our website and the feedback used to improve service delivery and quality.

At least 50% of schools participate in annual survey.

We will publish an annual report that presents the effectiveness of the traded services in terms of levels of procurement, customer satisfaction and value for money.

This will highlight key areas for improvement with clear milestones.

Traded Services Report made available to all customers in a suitable format and media.

All complaints are dealt with in line with the traded services complaints procedure linked with the corporate procedure. We will strive to resolve any problems before they escalate to a formal complaint.

100% of customer complaints acknowledged within 1 working day.

100% of complaints resolved within 10 working days.

Where outstanding issues remain, 100% of affected customers kept up to date on progress towards resolution.

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Services For Education Providers

2016 2017

Aspect C - Contract and Communications Standards You will be able to contact an appropriate member of our staff via telephone from 8.30 – 4.30pm Monday to Friday.

Performance Indicators All calls answered from 8.30 – 4.30 Monday to Friday.

Variations may occur regarding specific services and this will be publicised by individual services.

All schools will be offered a contract review meeting.

100% of schools offered an annual contract review meeting.

100% of participants rate the meetings as being of value to them.

Meetings planned to negotiate new contracts, review existing contracts or resolve contractual issues will be minuted using standardised Havering Education Services proforma. These will be circulated to clients for approval within 5 working days.

All contract related meetings recorded on a standardised format.

All traded services deliver the advertised service package in the timeframe agreed and to the expected standard.

100% fulfilment of Service Specifications to advertised standards.

All services clearly identify the outcomes that the receiving school or academy will derive from their service provision. These will be communicated to the customer prior to service delivery.

100% of customers made aware of the outcomes of services procured.

Any unexpected interruptions or delays to the delivery of a service will be communicated, explained and discussed with the affected customer.

100% of affected schools customers kept informed about interruptions or delays in service delivery

All traded service teams follow an after sales review protocol to assess customer satisfaction post purchase.

100% of customers contacted within 5 working days of purchasing services.

100% of customers taking part in contract meetings acknowledge receipt of minutes within 5 working days time frame.

100% of customers contacted within 2 weeks of delivery of a service provision.

Telephone and email enquiries are acknowledged within 24hrs of receipt and an appropriate response sent no later than 3 working days.

100% of customers satisfied that enquiries are acknowledged within published time frame.

Traded services staff comply with agreed ‘cross selling’ protocols and are sufficiently aware of the collective offer to enable the effective signposting of customers to other services within the Havering Education Services to schools portfolio.

100% of customers signposted to additional ‘cross service’ buying opportunities.

All services advertise an emergency contact arrangement during working hours.

Contact number clearly and visibly available on service online page.

Our online trading portal and online resources will be regularly maintained, and updated as required to ensure that all information, including prices, is accurate and timely to empower and inform customer choice.

Services information reviewed and updated no later than 3 months before the procurement window opens for school purchases.

All information is presented clearly, free from jargon, and without ambiguity. All direct communication with customers will be tailored to suit the individual need, and that the most appropriate medium is agreed and used.

All customer bound information presented consistently and reflect the Havering Education Services branding and house style.

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Our partnership with Rising Stars Our partnership with Rising Stars

Switched on ICT in the Early Years

Havering Education Services works in partnership with educational publisher, Rising Stars, to produce high-quality classroom resources. Each resource is scoped and trialled with our schools to ensure it is accessible for teachers and impacts positively on teaching and learning. Over the last five years we have developed an award-winning suite of resources which has enabled over 6,000 schools across the country to implement a robust and effective computing curriculum.

This bank of high-quality, creative activities designed for early years settings puts ICT at the heart of learning.

Young children develop ICT skills through meaningful experiences that cover all the prime and specific areas of learning and development.

www.risingstars-uk.com/ictearlyyears

Switched on Computing Combining high-quality CPD videos and clear teacher guidance, Switched on Computing enables teachers to implement a comprehensive computing curriculum through activities and creative projects from the Early Years to Year 6. Switched on Computing received both the prestigious BETT Award for Primary Digital Content and the ERA Award for Whole Curriculum Subject Resource in 2015.

www.risingstars-uk.com/soc

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Learn to Code Our most recent collaboration! These activity books have been written specifically to address the coding and programming elements of the new national curriculum.

These activities are fully scaffolded making them easy to follow for independent work and homework. We are currently working with a new partner in Spain to launch Learn to Code and Switched on Computing into Spanish speaking countries around the world.

www.risingstars-uk.com/coding

Services For Education Providers

2016 2017

Switched on iPad

Training

This series was developed to help our schools use their tablets effectively. Each book gives teachers a wealth of ideas for using iPads and tablets to enhance teaching of English, maths and science, with guidance for the best education apps available.

If you are interested in training to help you with your computing curriculum then we can help. We have a range of courses on offer, including: • Getting started with Switched on Computing and the national curriculum for computing • An introduction to Scratch • Creating an educational game using Scratch • Making movies with iMovie on the iPad • Making movies with Microsoft Movie Maker (formerly known as Windows Live Movie Maker) • An introduction to blogging using Wordpress • Editing and Writing HTML • Creating a virtual space using Sketchup • Creating Apps using AppShed

www.risingstars-uk.com/ipad

Switched on Minecraft – NEW for 2016 Inspire children with cross-curricular Minecraft projects that deepen understanding of English, maths, science, history and geography. Switched on Minecraft gives teachers clear, step-by-step guidance on setting up a safe Minecraft environment in your classroom and short video tutorials for every unit will enable every teacher to deliver the activities with confidence.

Training Costs • Twilight session (2 hours) – choose any one session: £350 + VAT • 1/2 day training session (3 hours) – choose up to two sessions: £425 + VAT • Full day training session (6 hours) – choose up to three sessions: £595 + VAT All sessions are run by our experienced training associates who are qualified teachers, specialising in computing support for schools and academies.

For more information, please contact us at hsis@havering.gov.uk

www.risingstars-uk.com/minecraft

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Havering School Improvement Services Havering School Improvement Services This service has a long and proud history of supporting schools to bring about continuous and sustained improvement in: • Teaching and Learning • Standards and Achievement • Leadership and Management • Curriculum and Assessment.

The team has been consistently graded highly for education services, and is comprised of highly experienced, dedicated and well-regarded former headteachers and Ofsted inspectors, qualified School Improvement Professionals and subject and aspect specialists at both primary and secondary level.

The following packages are open to primary phase and special schools and academies: Package 1 – CPD For Primary Schools and Primary Academies This comprehensive package covers many of the ongoing training and development needs of staff in schools and academies including: • Unlimited access to CPD courses • Termly subject aspect Leader Networks for English, Maths, Science, Computing and Online Safety, Early Years, Assessment and History • Headteacher and Deputy Headteacher forums.

• Senior & Middle Leader Development training • NQT Training Programme • LGfL management and support • Comprehensive Performance Data Pack, inc EYFS • Telephone and email support.

Package 2 – School-Based Consultancy and Support for Primary Schools and Primary Academies.

This package contains a wide range of bespoke school improvement days at whole school level and for curriculum subjects and aspects: in: • 3 days of subject support from: English, Maths, Science, Computing and Online Safety • 1 day of bespoke support to be agreed with Strategic Lead • Any 2 half day health checks from: Pupil Premium, Early Years, Assessment, Safeguarding,(S175) Online Safety, SEN, SMSC/British Values • Telephone/email advice for Online Safety • 1 day pre/post Ofsted Support • LGfL management and support • Comprehensive Performance Data Pack, inc EYFS • Telephone and e-mail support.

Package 3 – CPD and School-Based consultancy and Support for Primary Schools and Primary Academies This service enables schools to buy in to the “CPD” package and the “School Based Consultancy and Support package” combined, at a heavily discounted rate.

• Option to buy additional days for tailored School Improvement: • 1 - 3 additional days at £508 per day • 4+ additional days at £457 per day

Service Feedback

”One of the key factors in our work has been your ability to understand the concerns and priorities for schools, at the same time placing these in the context of the national agenda in a way which is most accessible and acceptable to schools, teachers and children.“ Director, Basildon Education Services Trust Ltd

Contacts 8

Dave Smith • 01708 433 813 • Email: dsmith1.311@lgflmail.org Grahame Smith • 01708 433 813 • Email: grahame.smith@havering.gov.uk

Services For Education Providers

SIP Package • A dedicated school improvement professional for you and your team offering support with any school-related issues including the following: • Ofsted preparation and support • Lesson observations • Headteacher Performance Management • External verification of progress against priorities • Target setting and data analysis support.

Grammar Training We offer training to KS1 and 2 teachers in preparing pupils for the 2016 grammar and reading tests. We also offer training aimed at improving teachers’ grammar subject knowledge. Full details and charges are on the Havering Education Services Portal.

Service Charges Packages 1, 2 and 3 Charges for Packages 1, 2 and 3 are available to schools and academies through SLA online.

Services Option to buy additional days for tailored school improvement available to buyers of Packages 1, 2 or 3 at a discounted rate: • 1 - 3 additional days from £508 per day • 4+ additional days from £457 per day.

2016 2017

SIP Package 0.5 days per term support from a School Improvement Professional remains at £1100 for schools and academies purchasing package 1, 2 or 3 (total 1.5 days) 1 day per term support from a School Improvement Professional remains at £1650 for schools and academies purchasing package 1, 2 or 3 (total 3 days).

NB. All prices quoted exclude VAT

Key Performance Indicators (KPIs) All Inspectors, Advisers and Associates have appropriate professional qualifications and current knowledge of national issues/policies and Ofsted regulations to enable them to facilitate strategic, subject or aspect school improvement.

The focus, nature, timescale and intended outcome for all school/academy based work is established in consultation with the appropriate member of staff at least one week prior to the visit/s.

Enquiries made by email and telephone are acknowledged within 3 working days with a full response or further action or clarification within 5 working days.

Written visit reports – where appropriate – are processed within 10 working days of school/academy visit and clearly outline recommended actions for schools and any agreed further actions for Inspectors, Advisers and Associates.

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Havering School Improvement Services continued Option 1 – School Improvement Professional (SIP) for Secondary Schools and Secondary Academies On-going, bespoke school improvement work – someone who will know your school, support you, and represent your school’s interests. All our SIPs are highly experienced.

• Negotiated preferred use of focus and time, across the year – eg: - Standards and Progress Meetings - On-going external verification of progress against priorities - Joint lesson observations - Preparation for Ofsted - Target-setting support - Support for SEF writing or equivalent - Headteacher Performance Management 0.5 days per term support from a School Improvement Professional (1.5 days total) - £1100 1 day per term support from a School Improvement Professional (3 days total) - £1800

Option 2 – In School Consultancy for Secondary Schools and Secondary Academies Our in-school consultancy can be arranged to meet your school’s specific requirements and could cover a range of subjects and whole school aspects. These include: Subject • English, Maths, Computing and Online Safety £558 per day, £355 per half day Whole School (for example) • Effectiveness of Leadership and Management • Quality of Teaching, Learning, Assessment • Personal Development, Behaviour and Welfare • Outcomes for Pupils £558 per day, £355 per half day.

• Buy five days whole school support for a discount price of £2510

Option 3 – NQT Statutory Quality Assurance Purchase of Havering School Improvement Services as the Appropriate Body (AB) for NQT induction.

Please note that all schools and academies with NQTs must make arrangements with an AB. Cost is £406 per Academy (free to LA schools).

Option 4 – Havering Data Pack Inclusion in and receipt of the Havering comprehensive performance data pack (including sixth form) - £508

Service Charges SIP Package • 0.5 days per term support from a School Improvement Professional (1.5 days total) - £1100 • 1 day per term support from a School Improvement Professional (3 days total) - £1800

In School Consultancy Subject • £558 per day, £355 per 0.5 day Whole School • £558 per day, £355 per 0.5 day NQT Statutory Quality Assurance • Free to LA maintained schools, £406 to academies • Havering Data Pack - £508

What the school will be asked to do Indicate preferences for use of In School consultancy days as early as possible.

Sign up for CPD courses and networks using the course booking system as early as possible.

Use all support days within the contract duration.

How to purchase and timescales Purchases should be completed on the Havering Education services portal. www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

Contacts 10

Dave Smith • 01708 433 813 • Email: dsmith1.311@lgflmail.org Grahame Smith • 01708 433 813 • Email: grahame.smith@havering.gov.uk

Services For Education Providers

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Educational Computer Centre Computing Support and other ICT Solutions

Main Services

Benefits to your school

A set of services and Add-ons providing additional support for schools during Havering term time and are provided through the London Borough of Havering Educational Computer Centre.

Main services: CRS1: Computer Repairs APP1: Apple/Android/Raspberry Pi/Arduino PHS1: Primary, Hosted SIMS Server (NEW! For 2014) PTOS1: Primary, Technician On-Site (18 Visits in Term Time) PTOS2: Primary, Technician On-Site (36 Visits in Term Time) RBAY1: Admin Remote Backup Year 1 RBAY2: Admin Remote Backup Annually RBCY1: Primary, Curriculum Remote Backup Year 1 RBCY2: Primary, Curriculum Remote Backup Annually SRSA1: Admin Server Replacement Service (48Hr Response Time, Excluding Weekends)

You are subscribing to: • An “insurance” service for when things go wrong for both your administration and curriculum computer systems • A knowledgeable approach which provides “expert” advice • Your time allocation is used directly on your problems • A solution will be sought for any problems you have delivering next gen Curriculum for Computing • Allocated Technicians will be assigned to your individual needs • Secure Storage of Data (RBS service).

Premier Partners and Commissioning Agents for

What the service can offer Computer repairs: • The repair of school owned computer equipment that is currently supported by the Educational Computer Centre is described below: • RM or ECC supplied Administration and Curriculum Servers less than 4 years old • RM Computers under 3 years old • RM Notebooks under 3 years old • Toshiba/HP/Lenovo Laptops under 3 years old • Other Notebooks/Laptops (Best endeavour) • Hewlett Packard LaserJet printers under 3yrs old • Hewlett Packard Deskjet printers under 3yrs old • Hewlett Packard Business Inkjet printers under 3yrs • Hewlett Packard Officejet printers under 3yrs old.

www.rm.com

Additional support offered for: • Remote Backup • Admin Server Repair • Apple products • Android products • Windows Tablet • Raspberry Pi® • Arduino® • Lego® Dacta/NXT/EV3/WeDo • Hosted SIMS Server Contacts Gary Bedding • 01708 432 515 (option 2) Fax 01708 433 974 • Email: gary.bedding@havering.gov.uk 12

Services For Education Providers

2016 2017

Services

Key Performance Indicators (KPIs)

APP1: Apple/Android Support A top up service that can be added to existing technical services to allow the management and integration of “Apple” and “Android” devices on your network.

Also supplies help with using Lego, Raspberry Pi, Arduino and Windows Tablet integration with your RM Products.

• Suitably qualified and experienced staff are used to deliver our services • Contact can be made with an appropriate member of staff via Telephone/Email, Monday – Friday 9:00am – 5:00pm (Term Time Only) • All Personnel are Enhanced DBS Checked

PHS1: Primary, Hosted SIMS Server A service to allow small numbers of Admin personnel to have access to a hosted Sims server at ECC’s Data Centre (Up to 10 users and includes backup of your SIMS Data) conditions apply.

PTOS1: Primary, Technician On-Site (18 Visits in Term Time) A regular fortnightly 3hr service to allow problems to be dealt with onsite in a swift manner.

PTOS2: Primary, Technician On-Site (36 Visits in Term Time) A regular weekly 3hr service to allow problems to be dealt with onsite in a swift manner.

RBAY1: Admin Remote Backup Year 1 Designed for purchasers of PTS1 or PNTS1 and is included in the PNTS2 product. This enables the data on your administration server to be encrypted and compressed before being stored off-site.

RBAY2: Admin Remote Backup Annually Extension of the above to annually.

NB: Not available for Secondaries.

RBCY1: Curriculum Remote Backup Year 1 Designed for purchasers of PTS1 or PNTS1 and is included in the PNTS2 product. This term time service enables the data on your curriculum server to be weekly encrypted and compressed before being stored Onsite (Conditions apply for Offsite Storage) NB: Not available for Secondaries.

Additional Information Schools that buy into the PNTS2 (Managed Service for RM Curriculum networks and ECC Supplied admin networks) will also receive: RBAY1/2, PTOS2 (6 hours weekly) and APP1 at no extra charge.

Schools that purchase PTOS1/2 + PNTS1 + RBCY1/2 will also receive APP1 at no extra charge Request for additional visits outside Technician On Site regular visits will be actioned swiftly and agreed by both parties (Term Time Only)

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

Price Prices will be banded based on pupil numbers and the type of computer resource to be supported.

Prices for Havering schools can be found at: www.haveringeducationservices.co.uk

RBCY2: Curriculum Remote Backup Annually Extension of the above to annually.

NB: Not available for Secondaries.

SRSA1: Server Replacement Service (48Hr Response Time, Excluding Weekends) An insurance type service that allows an RM or ECC supplied Administration server to be temporarily replaced with similar server while repairs take place on faulty server at ECC Headquarters.

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Educational Computer Centre Computing Support and other ICT Solutions continued Service Description

What the service can offer

Support for Computing in schools offers Remote/Onsite technical support for RM CC4 networks and ECC supplied Administration networks.

This service provides a time allocation of technical support for all your computing needs delivered between 9.00am and 5.00pm. Use of time outside of these ’core hours’ will be consumed at a rate of 1 ½ hours for every hour delivered.

The service is for an RM Community Connect 4 network in partnership with RM Plc. The implementation and use of “Windows, Apple and Android and Integration onto RM CC4 networks”.

Control and Data acquisition work in line with the new 2014 Curriculum (Raspberry Pi and Arduino).

The service supports the use of Computing in schools on supported hardware and software. (This excludes SIMS software which is covered by the LMS team).

• Technical support and advice on your stand-alone systems, network(s), network cabling and Internet access including broadband connections • Resolution of LGfL provided services (broadband and mobile devices) • Support and advice in the purchase and use of peripherals including data acquisition • Installation of virus checking software for your ECC computer systems • Advice to schools contemplating purchase of software and software licensing • Guidance as to the compatibility of software with supported machines • Installation of licensed software including MS OVS Agreements” • Advice on new software developments • One-to-one advanced high level consultancy for developing your ICT resources and making best use of them • Schools with RM curriculum networks will have additional access to RM Technical Support Resource.

Benefits to your school You are subscribing to: • An “insurance” service for when things go wrong for both your administration and curriculum computer systems • A knowledgeable approach which provides “expert” advice • Our time allocation is used directly on your problems.

Premier Partners and Commissioning Agents for

www.rm.com

Contacts Gary Bedding • 01708 432 515 (option 2) Fax 01708 433 974 • Email: gary.bedding@havering.gov.uk 14

Services For Education Providers

2016 2017

Services

Key Performance Indicators (KPIs)

There are currently 3 services available: PTS1: Fifteen hours of support for schools without an RM Curriculum based network.

This service is for schools that have a “Third Party” supplied curriculum network but an ECC supplied Administration network. NB: Conditions apply

• Suitably qualified and experienced staff will be deployed to deliver our services • Managers and Advisers will have expert knowledge in their field of work • You will be able to contact an appropriate member of our staff via telephone or via email from 9.00 – 5.00 pm Monday to Friday • All information used is presented clearly, free from jargon, and without ambiguity. All direct communication with customers will be tailored to suit the individual need.

PNTS1: Thirty hours of support for schools with an RM Curriculum based network This service is for schools that have an RM supplied curriculum network and ECC supplied Administration network. Includes access to the RM Technical Support resource for escalating the resolution of any problems you may have.

A number of network management functions will be delivered by the Educational Computer Centre staff remotely through your LGFL broadband Internet connection.

The System admin password will be changed and not disclosed unless the nominated contact onsite has attended an RM CC4 Management course.

PNTS2: Managed Service for RM Curriculum networks and ECC Supplied admin networks This service includes all the features of PNTS1 plus a twice weekly Technician visit and inclusion of RBY1/2 and RBYC1/2 for RM/ECC supplied servers.

It will be necessary to survey your network and advise on changes to be carried out before this facility is implemented.

The System admin password will be changed and not disclosed unless the nominated contact onsite has attended an RM CC4 Management course.

Additional Information Additional blocks of 15 hours support may be purchased to ‘top up’ this initial provision. Unused hours from the ‘top up’ days may be carried over to the next financial year.

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

Price Prices will be banded based on pupil numbers and the type of computer resource to be supported.

Prices for Havering schools can be found at: www.haveringeducationservices.co.uk

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Ethnic MinorityAchievement AchievementTeam Team Ethnic Minority Service Description

Benefits to your school

A long-established professional service providing schools and academies with support around the inclusion, progress and attainment of students learning English as an Additional Language (EAL), and with guidance around narrowing attainment gaps for students from Ethnic Minority groups. The service is delivered by a team of dedicated EMA Advisers with recent and relevant school improvement experience.

• Access to a very experienced team who have a thorough understanding of local and national issues around Ethnic Minority Achievement and English as an Additional Language • A team with a proven track record of supporting schools effectively across every key stage and who are approachable, reliable and readily available by phone or email • An offer which ensures an appropriate match to your school’s context and current needs.

What the service can offer We provide • A named professional from the team as ‘link’ for each school • Responsive telephone and e-mail support regarding EMA and EAL • Strategic consultancy support for Head Teachers and Senior Leadership Teams • Operational support for Inclusions Managers, EMA Co-ordinators, Teachers and TAs • Access to high quality, EMA & EAL CPD courses and network meetings • Focused work around admission, induction and second language acquisition • Facilitation of accurate assessment of early-stage EAL learners • Advice around tracking progress for vulnerable individuals and groups • EMA health checks to support self evaluation of provision and outcomes • Access to a comprehensive range of resources via an MLE • Consultation around Equality & Diversity and SMSC & British Values • Written report for Head Teachers following each visit detailing key findings and recommendations.

Key Performance Indicators (KPIs) • Suitably qualified and experienced staff are deployed to deliver our services • The focus, nature, timescale and intended outcome for all school based work is established in consultation with the appropriate member of staff prior to the visit/s • Written visit reports – where appropriate – are processed within 10 working days of each school visit and clearly outline recommended actions for schools and any agreed further actions for the named EMA Adviser.

Service Feedback

“The training I’ve been to has given me fresh perspectives, and has covered relevant and interesting subjects. I always come away feeling re-energised in my role.”

EAL Co-ordinator Bower Park Academy

What the school will be asked to do • Follow recommendations detailed in visit reports in order to narrow attainment gaps • Book places on central CPD courses as early as possible • Book dates for school delivered CPD as early as possible or ideally 1 term in advance.

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Jackie Keylock • Tel: 01708 431 658 • Email: jackie.keylock@havering.gov.uk Contacts Carol Rockey • Tel: 01708 431 651 • Email: carol.rockey@havering.gov.uk Michelle Wain • Tel: 01708 431 650 • Email: michelle.wain@havering.gov.uk

Services For Education Providers

Primary Sector Offers Service Charges

Havering LA maintained Primary schools: Following de-delegation of DSG Havering Primary Academy schools: Annual Subscription – Basic • 1 x 2 hour visit per term • 1 x EMA Health Check per year • Telephone & e-mail support • Access to EAL resources via MLE • Access to 6 x network meetings • 10% discount on CPD courses • 10% discount on additional visits

‘Free’

Havering LA maintained Primary

EMA Team Subscriber EMA Team Non-Subscriber: (quote on request) £1,040

Delivered in your school: 1 hour staff briefing/training (EAL focus) Havering LA maintained Primary EMA Team Subscriber: EMA Team Non-subscriber Enhanced CPD Offer: 2 day Talking Partners intervention training: 2 delegates + 1 set of resources: Attend Central Training: Havering LA maintained Primary

EMA Team Subscriber

EMA Team Non-Subscriber

£238 £420 £264 £467 £305 £508

‘Free’ £183 £203

£264 £443 £492

Delivered in your school: Havering LA maintained Primary

£1,010 EMA Team Subscriber £1,156 EMA Team Non-Subscriber: (quote on request) 1 day Talking Maths intervention training: 2 delegates + 1 set of resources: Attend Central Training: Havering LA maintained Primary

EMA Team Subscriber:

EMA Team Non-Subscriber:

Delivered in your school: Havering LA maintained Primary

EMA Team Subscriber EMA Team Non-Subscriber: (quote on request) 2 part EAL co-ordinator training Attend Central Training: Havering LA maintained Primary EMA Team Subscriber EMA Team Non-Subscriber

‘Free’ £157 £175

3 part TA EAL training 3x2 hours Delivered in your school:

Annual Subscription – Enhanced • As per ‘Basic subscription’ with increase to 2 x 2 hour visits per term £1,665 EMA Consultancy visits/CPD: EMA Team Subscriber ½ day EMA Team Subscriber full day Havering non subscriber ½ day Havering non subscriber full day Out of Havering ½ day Out of Havering full day

3 part TA EAL training (per delegate) Attend Central Training: 3x2 hours Havering LA maintained Primary EMA Team Subscriber EMA Team Non-Subscriber:

2016 2017

£401 £457

Talk to writing across the curriculum Attend Central Training: Havering LA maintained Primary

EMA Team Subscriber EMA Team Non-Subscriber:

£203 £274 £305

All other ½ day Central Training Havering LA maintained Primary EMA Team Subscriber EMA Team Non-subscriber

‘Free’ £96 £107

Spiritual Moral Social Cultural & British Values: SMSC & British Values ½ day Health Check available via Hsis Package 2 or 3 and/or: 1/2 day SMSC and British Values Healthcheck Havering LA maintained Primary schools £406 EMA Team Subscriber £457 EMA Team Non-Subscriber: (quote on request) SMSC & British Values Staff twilight: Havering LA maintained Primary schools EMA Team subscriber

EMA Team Non-subscriber

½ day SMSC Health Check and British Values plus staff twilight bundle: Havering LA maintained Primary schools: EMA Team subscriber

EMA Team Non-subscriber (quote on request) ½ day central SMSC/British Values CPD: Havering LA maintained Primary schools: Hsis package 2 or 3 Schools EMA Team subscriber EMA Team Non-subscriber (quote on request)

£152 £183 £203

£477 £566

‘Free’ ‘Free’ £96 £107

How to purchase and timescales £198 £274 £305 £442 £507

Purchases should be completed on the Havering Education Services portal. www.haveringeducationservices.co.uk Maintained schools - April 2016.

Academies - July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

‘Free’ £192 £213

Please contact a member of the team to discuss your schools specific consultancy and/or CPD needs.

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Ethnic Minority Achievement Team continued Secondary Sector Offers Service Charges Havering Secondary Schools, Havering Secondary Academy Schools & Secondary Schools outside of Havering: Annual Subscription – Basic • 1 x 2 hour visit per term • 1 x EMA Health Check per year • Telephone & e-mail support • Access to EAL resources via MLE • Access to 6 x network meetings • 10% discount on CPD courses • 10% discount on additional visits

£1,040 Annual Subscription – Enhanced • 2 x 2 hour visits per term • 1 x EMA Health Check per year • Telephone & e-mail support • Access to EAL resources via MLE • Access to 6 x network meetings • 10% discount on CPD courses • 10% discount on additional visits Please note increase to 2 visits per term with the Enhanced subscription

EMA Consultancy visits: EMA Team subscriber ½ day EMA Team subscriber full day Havering non subscriber ½ day Havering non subscriber full day Out of Havering ½ day Out of Havering full day

3 part TA EAL training Attend Central Training: 3x2 hours (per delegate) EMA Team subscriber

£157 EMA Team Non-subscriber

£175 Delivered in your school: 3x1 hour (max 20 delegates) EMA Team subscriber £319 EMA Team Non-subscriber £355 Talk to writing across the curriculum Attend Central Training: EMA Team subscriber £274 EMA Team Non-subscriber/out of Havering £305 Talking Partners @secondary Intervention Training: 2x ½ day. Attend Central Training.

EMA Team subscriber £270 EMA Team Non-subscriber £300 Talking Partners & Secondary Intervention Training 2x ½ day. Delivered in your school.

EMA Team subscriber (Price on request) EMA Team Non-subscriber (Price on request) All other ½ day Central Training EMA Team subscriber EMA Team Non-subscriber

£1,665 £238 £420 £264 £467 £305 £508

Delivered in your school 1 hour Staff briefing / twilight (EAL Focus): EMA Team subscriber EMA Team Non-subscriber

£183 £203

EMA Half day INSET EMA Team subscriber EMA Team Non-subscriber

£279 £310

2 part EAL co-ordinator training EMA Team subscriber Non-subscriber

£192 £213

Spiritual Moral Social Cultural & British Values SMSC & British Values ½ day Health Check: EMA Team subscriber

EMA Team Non-subscriber (quote on request) SMSC & British Values Staff twilight: EMA Team subscriber EMA Team Non-subscriber SMSC & British Values ½ day Health Check + staff twilight bundle: EMA Team subscriber EMA Team Non-subscriber (quote on request) SMSC & British Values ½ central CPD: EMA Team subscriber EMA Team Non-subscriber/out of Havering

Service Feedback

”The support we have received has been extremely good which has helped all staff to support the children.”

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Jackie Keylock • Tel: 01708 431 658 • Email: jackie.keylock@havering.gov.uk Contacts Carol Rockey • Tel: 01708 431 651 • Email: carol.rockey@havering.gov.uk Michelle Wain • Tel: 01708 431 650 • Email: michelle.wain@havering.gov.uk

£96 £107

£457

£274 £305

£658

£96 £107

Services For Education Providers

2016 2017

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Education Human Resources

Overview Havering Education HR service supports schools to provide quality education services to their pupils by helping find outcome based solutions to their HR needs.

What the service provides The service provides a wide range of developmental, advisory and support services to schools which offers true choice and flexibility. These services allow schools to more easily respond to changing needs and demands with regards to the management of their staff. A dedicated and experienced HR Advisor will be provided for each school with the reassurance that appropriate ‘back up ‘support will always be on hand.

The services available are set out as follows: HR Consultancy Services The HR Consultancy package offers differing levels of service covering the key areas of Employee Resourcing and Employee Relations. The activities covered under these service areas are: Employee Resourcing General advice and guidance on pay and conditions of service for teaching and support staff including: • Interpretation, implementation and administration of individual and collective agreements as well as changes to pay and conditions of service • Advice on preparation of contracts of employment • Advice and administration of maternity, adoption and paternity arrangements • Provision of model and sample job profiles and undertaking job evaluations* for support staff • Advice and administration of grading, pay and salary assessments • Guidance on how to build the school’s salary/wages budget • Provision of an annual review of school groupings • Advice on Leadership grouping arrangements • General advice and guidance on recruitment (including safer recruitment and overseas recruitment), workforce and succession planning • Sourcing training & funding opportunities for support staff.

Contacts 20

Employee Relations General and specific advice, guidance and direct support on individual and collective employee relations issues such as: • Disciplinaries, Grievances, Dispute Resolution and Employment Tribunals. Allegations made against staff, which have safeguarding implications • Organisational Change (support to manage service reviews, and redundancy programmes, including actively supporting the redeployment process*, TUPE transfers) • Sickness Absence and Attendance Management • Performance Management and Capability issues • Support with negotiations and consultations involving staff and their trade union representatives. * Redeployment Support and Job Evaluations is included in Levels 2 and 3 only but can be purchased separately if Level 1 is bought (see below).

All levels of the HR Consultancy Package include unlimited access to: • Current and archived information and advice placed on the secure area of Education Human Resources section of the Havering Education Services portal.

• Model and sample Job Descriptions • Model HR Policies and Procedures • Written HR Guidance and Advice • Termly and/or Half-Termly updates on key HR Issues • HR Surgeries and Briefings • DBS Online Service (via Capita) at a corporate rate & associated advice • Barred list Checks.

Essential HR This level of service allows access to the Education Human Resources section of the Havering Education Services portal which contains the most up to date policies, communications and advisory guidance. This package includes email updates on HR advisory issues.

Annessa Salmon (Head of Education HR) • 01708 433 713 • Email: Annessa.Salmon@havering.gov.uk Adele D’Silva (Team Manager) • 01708 433 910 Mob 07904 805 947 • Email: adele.dsilva@havering.gov.uk

Services For Education Providers Level 1 This provides schools with an unlimited telephone & email advisory service on both generic and individual casework issues and is provided by a dedicated HR Advisor. To supplement this service, individual onsite consultancy days can be purchased as and when required. These can be used for tailored support on both employee resourcing and employee relations matters.

Level 2 This level of service includes what is provided under Level 1, plus unlimited onsite support at meetings and hearings as well as support with preparing, reviewing letters and reports etc. This level also includes undertaking unlimited job evaluations and gives unlimited access to the redeployment support service (as described under the section on ‘Commissioned Services’ is also included).

Premium Package This level presents a cost effective ‘all inclusive and unlimited package’ which encompasses the range of services within Level 2, access to the NQT pool plus the following Additional Support Services - Contracts of Employment, Recruitment Advertising and Administration and Salary Report.

If the Additional Service Packages are purchased separately with the Level 2 HR Consultancy service, this would amount to a higher cost than if the premium package is purchased.

2016 2017

Recruitment Support Service This service offers unlimited access to the Havering schools’ vacancy job board, as well as unlimited access to a fully compliant ‘Safer Recruitment’ online application facility that allows communication with applicants via the web based system.

Adverts placed via this service also appear in the weekly (during term time) vacancy bulletin. Adverts placed within the internal bulletin have coverage on all Havering websites, within all Havering schools, Havering libraries and it is also sent to a distribution list of over 1400 registered individuals. Adverts are also placed on the Jobs Go Public vacancy board which has national coverage.

This service also provides advice and support in the preparation and placement of adverts, including the placement of adverts in the external media. Discounted advertising rates for external media can also be accessed.

The administration of Headteacher and Deputy Headteacher appointments is also provided as part of this service.

A new area of this service for 2016/17 is the Havering talent pool for teachers. This pool will be widely promoted and recruited to. This will allow targeted advertising of vacancies to a registered pool of teachers to increase the field of applicants in hard to fill teacher vacancies.

Optional Additional Support Services The following services can be bought independently and regardless of whether a school has purchased any level of the HR Consultancy Service. The Premium Package includes all of these services.

Contracts of Employment This service will save schools valuable time and ensures the contracts provided to staff are consistent, accurate and legal. The service provides for an unlimited number of individual contracts of employment to be prepared, including contracts for new starters, variations to contracts and termination of contracts.

Service Feedback

”I wanted to express my gratitude for the excellent way in which we have been supported by the HR service. High quality, professional support is readily available.”

Angela Winch, Brookside Infants School.

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Education Human Resources continued Salary Report This service provides an annual report to schools on their staff and current levels of pay, including an up to date model pay policy incorporating any government changes, up to date pay scales for reference as well as template letters to send to staff regarding their pay. The report also includes a summary of key changes in staff terms and conditions.

Schools can benefit from this service as it provides up to date salary information in one central place, and also provides a check against information held at the school to ensure consistency and accuracy of information.

Please note this service can only be provided if a school purchases the Contracts of Employment service or Council’s Payroll service.

Commissioned (Pay as Required) Services All the following services can be bought independently and regardless of whether a school has purchased any level of the HR Consultancy service or any of the Additional Support Services.

Mediation Services Mediation can be a more effective and positive way of resolving individual disputes and grievances. Mediation is a voluntary form of dispute resolution where an independent and impartial third party discusses the issues in dispute with the parties involved. The process is conducted with the aim of helping the parties involved to find an acceptable solution to their dispute. A mediator cannot impose a solution, both parties must agree to it.

Although mediation can take place at any stage in a dispute, it is generally most effective if used soon after a problem has arisen.

A team of trained mediators is now available that can help support the early resolution of disputes and improve working relationships between staff.

Conducting Investigations In recognition that investigations required under the disciplinary and grievance processes can be complex, time consuming and very daunting for schools, the HR Service can now offer trained and experienced investigators to conduct investigations required under these procedures.

Additional Tailored Recruitment Support This is a bespoke recruitment support service that can provide detailed support across all stages of the recruitment process. Support can be provided for the following activities: • Supporting job design • Placing the advert • Developing selection criteria and methods, including interview questions • Administering selection assessments for example, in-tray exercises • Providing longlists/shortlists • Arranging interviews • Attendance at interviews • Confirmation of qualifications/identity etc • Completion of the DBS application • Confirmation of conditional appointment letter.

Tailored quotes are available upon request. *Safeguarding Services This service provides access to the online DBS system at a discounted rate. It also includes advice regarding the requirements surrounding DBS disclosures as well as advice on the outcomes of processed DBS checks.

Unlimited access to the barred list is available, and letters will be provided which confirm that the individual concerned has been given clearance. *This service is included when a ny level of the HR consultancy package is purchased.

In the event of particularly complex or sensitive cases it may be more appropriate to use the services of an external mediator. In such cases, the HR service will also endeavour to find a suitably qualified and experienced person and arrange for an appropriate introduction. On engagement, the external mediator will be responsible for invoicing the school directly for their services. This will be in accordance with the mediator’s terms and conditions or on the basis of the agreement reached with the school.

Service Feedback

”I cannot thank you all enough for all you do! The team have been of particular support to me during my early days of Headship but the team are always at the end of the phone and ready to assist. Thank you for everything.”

Joanne Collard, Clockhouse Primary

Contacts 22

Annessa Salmon (Head of Education HR) • 01708 433 713 • Email: Annessa.Salmon@havering.gov.uk Adele D’Silva (Team Manager) • 01708 433 910 Mob 07904 805 947 • Email: adele.dsilva@havering.gov.uk

Services For Education Providers

2016 2017

Benefits The Havering Education HR service offers a wide range of choice and represents excellent value for money.

The team is highly experienced and qualified, is reliable, committed to customer care and works to the highest standards.

Job Evaluations The use of a recognised/approved job evaluation system where the pay and grade of jobs is benchmarked against each other can help safeguard a school against equal pay claims. For schools that purchase the Essential HR or Level 1 HR consultancy package, HR can be commissioned to undertake job evaluations under the Greater London Whitley Council Scheme (GLWC) or the Greater London Provincial Whitley Council Scheme (GLPC).

Redeployment Support For schools that purchase either no HR Consultancy service or the Level 1 Consultancy service, a tailored package of support can be provided to assist the staff that are at risk of redundancy to build the knowledge and confidence they require to help find suitable alternative employment. This can include support with skill profiling, preparing CVs and applications, interviewing skills etc.

Management/Governor Development A range of ad hoc and bespoke training and development services on HR matters can be provided on request.

These services can either be provided to individual Senior Leadership teams and/or Governing Bodies or provided jointly across two or more schools where there is a shared need. Safer Recruitment training can also be provided in house.

Note Taking HR can provide knowledgeable and experienced staff to provide note taking services at HR related meetings and hearings which will help ensure the right information is recorded. Charges will include any preparation requirements, taking hand written notes, typing up the notes as well as any related follow up work required by the note taker.

Charges Costs for each service is usually based on a per staff head count basis. Actual prices available on the Havering Education Services Portal.

Our team appreciates that every Principal/Headteacher and their Governing Body is dedicated to providing every child an outstanding education. Education HR is here to help you achieve those aims and will be there to provide expert advice and flexible responsive service whenever it is needed. The service recognises that HR matters can often be complex and daunting. You will be supported by an experienced personal advisor who will listen, advise and guide you to help achieve your desired outcomes.

Our commitment is to work in partnership with you and we will be there to hold your hand every step of the way.

All advice and guidance provided is in line with current best practice and legal requirements. However the team’s aim is to find the solution that is right for your school. All services are provided to agreed timescales and standards therefore your school is in the best possible hands.

Key Performance Indicators (KPIs) • Receipt of requests/queries by email/telephone acknowledged within 1 working day with a full response if possible or further action or clarification sought within 3 working days.

• Provision of a suitably qualified and experienced member of staff to assist the School/Academy to resolve their HR issues/matters.

• New contracts will be generated and sent out within 8 weeks of the staff being in post.

• Recruitment adverts will be posted on the Havering website within 1 working day of receipt and placed in requested media on the desired date subject to being received within the timescales set (see www.haveringeducationhr.org for timescales).

• A Bi Termly newsletter will be sent updating schools/ academies on key developments and legislative changes.

• Schools/academies will have full access to the members login area of our website.

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

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Havering Music School Service Description Havering Music School offers high quality instrumental and vocal tuition, ensemble work and concerts to schools in the Borough.

Contracts can be varied with half a term’s notice, to enable you to make best use of your budgets.

Services to schools are complemented by a full range of progressive ensembles across many musical styles/genres at our Saturday and Weekday Music Centres.

Special projects are undertaken in conjunction with our Music Education Hub partners including the London Symphony Orchestra, Royal Opera House, Wigmore Hall, Sound Connections and the Queen’s Theatre.

What the Service can offer • Individual and small-group tuition in all orchestral, band and contemporary instruments and voice • Whole-class Ensemble Teaching, usually in Y4, taught either as a general musicianship or instrumental programme • Large-group tuition on recorder and percussion • Direction of choirs and ensembles in schools • Classroom support • Short-term loan of music sets and larger instruments (e.g. percussion) subject to availability • Piano accompaniment for examinations, competitions and concerts • Instrument Hire Scheme offering very low cost instruments to our students • Practical examination sessions for our students at the Music Centre for Associated Board and Trinity College London graded exams • Regular small-scale concerts and Havering Young and Junior Musician competitions.

Benefits to your school High quality teaching team of well-qualified, experienced staff.

Close-working team of teachers who know and understand the needs of Havering schools.

Levels of service agreed with schools to suit individual needs wherever possible.

Monitoring by senior staff ensures quality is maintained.

Assistance available for GCSE and A level practical elements.

Active interest in students’ progress, with encouragement to achieve their personal best.

Service Feedback

”Enabling boys to play in a group to an audience really builds confidence and the social factor is fabulous.”

Romford secondary parent

Contacts 24

Gary Griffiths (Head of Havering Music School) • 01708 450 313 • Email: gary.griffiths@havering.gov.uk Ellen Jones (Senior Administration Assistant) • 01708 450 313 • Email: ellen.jones@havering.gov.uk

Services For Education Providers

2016 2017

What the school will be asked to do

Service Feedback

”Very professional tutors who clearly love music and want to share their knowledge with others.”

A Harold Hill primary school

Existing customers will be contacted in the last week of February 2016 to confirm their weekly requirements for each instrument for the new financial year. Any further changes during the year will require half a term’s written notice.

New customers will be offered our new scheme, which offers reduced administration for all schools and free ensembles and theory classes for schools with over twenty students. Parents will have a choice of three service levels and will pay HMS by Direct Debit.

We will continue to offer the new scheme to all schools during 2016/17.

Key Performance Indicators (KPIs) • Expectation that staff teach every week of the academic year and deliver a minimum of 37 sessions • Every student receives an annual written report detailing their progress and achievements • Where a parent requires a specialist’s response, this is provided within five days, by a manager if appropriate • Enquiries for instrument hire will be assessed for eligibility and feedback provided within three working days • Subject to availability of a suitable instrument, hires will commence within a week of the initial request and instruments will work “out of the box”.

Timescales and Deadlines 14th March 2016 return of weekly teaching requirements to HMS: Form 1: instrumental/vocal tuition Form 2: Wider Opportunities tuition (if applicable)

Contract duration and notice period Tuition contracts are usually for the financial year but can be increased at any time, subject to tutor availability.

Half a term’s notice is required for any decrease.

Prices of the Services Tuition and ensembles delivered in school: LA maintained schools: £40.50ph Academies and out of borough: £42.00ph Discounts: Schools booking over 15h weekly: £1.00 ph Schools booking over 25h weekly: £2.00 ph (discount applied to whole contract)

Service Feedback

”My tutor encourages me and pushes me to better my playing.”

Direct Debit scheme: • Bronze £6.50 pw (£28.17 pcm) • Silver £10.75 pw (£46.58 pcm) • Gold £16.40 pw (£71.07 pcm) Further details on this scheme www.haveringmusicschool.org.uk

A secondary student

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Havering Adult College Havering Adult College The Havering Adult College has a proven history of supporting over 1000 Teaching Assistants and LSAs in improving their performance through a range of tailored CPD courses that have led to continuous and sustained improvement in:

• Teaching and Learning

• Standards and Achievement

• Primary & Secondary School contexts.

The team has been consistently graded highly by Ofsted, and is comprised of highly experienced, dedicated and well-regarded professionals within all educational sectors, and led by a current Ofsted inspector. The direct delivery team includes qualified school professionals as well as subject specialists at both primary, secondary and tertiary level.

Our INSET for TA packages provide contributory evidence to meet HLTA standards – contact us for more information on 01708 554016

Package Three: Supporting Dyslexia in the Classroom – • INSET For Teaching Assistants • A stand-alone one day variation of our popular part-time CPD course • Developing an understanding of the emotional impact of dyslexia • Exploring effective strategies for supporting pupils to manage their dyslexia • Experiencing the impact of dyslexia – seeing life through a child’s eyes.

This interactive programme has been over subscribed for four years as part of our evening provision, and is an essential toolkit for both new and experienced teaching assistants.

Cost for full day package: £350.00

Package Four: Supporting Pupils With ADHD • INSET for Teaching Assistants • A stand-alone one day variation of our popular part-time CPD course • Understanding the implications of being a pupil with ADHD Package One: Full Induction Programme for Teaching Assistants & LSAs • Developing effective strategies for working with and supporting pupils with Attention Deficit • One day induction that can be tailored for individual schools, and is the one-stop shop for post-recruitment Hyperactivity Syndrome (or annual refresher) needs • Activity based learning experiences.

• Dynamic delivery that covers core legislation A part of the wider Havering Adult College professional (Safeguarding, DPA) Education and Training range of CPD courses for school • Expectations of the Professional Role (linked to National support staff, this course contributes to the HLTA standards.

Occupational Standards and local demands) Cost for full day package: £350.00 • Health & Safety regulations • Interaction with other professionals (including explaining local roles and functions) • The programme content can be negotiated to reflect school priorities if notified in advance.

Cost for full day package: £550.00

Package Five: An Introduction to Supporting SEN in the Classroom • INSET for Teaching Assistants • A stand-alone one day variation of our popular part-time CPD course • An experience-based learning toolkit exploring a range Package Two: Effective Behaviour Management for of most commonly encountered conditions that can Teaching Assistants affect pupils and their learning • A stand alone one day variation of our popular part-time • The exploration and development of meaningful CPD course pro-active, TA friendly strategies to be applied in the • Behaviour and Teaching/Learning – Two sides of the classroom.

Same coin?

The programme content can be negotiated to reflect • Covering the causes of inappropriate behaviour school priorities if notified in advance. This course can be • The relative values of rewards and sanctions followed up by an option, deeper professional practice • Developing a positive approach to behaviour management surgery, looking at specific scenarios if required (at an additional cost).

• Tailored for primary or secondary schools Cost for full day package: £350.00 • Strong relationships and how they promote positive behaviour.

The programme content can be negotiated to reflect school priorities if notified in advance.

Cost for full day package: £350.00

Contacts 26

Darren Purdie (Quality and Curriculum Manager) • 01708 554 016 • Email: darren.purdie@havering.gov.uk Joanne Mead • 01708 554 016 • Email: joanne.mead@havering.gov.uk

Services For Education Providers

Package Six: Supporting Pupils with Autism - INSET for Teaching Assistants • A stand-alone variation of our popular part-time CPD course • Discovering the implications for pupils living with autism • Developing an appreciation of the range of autistic characteristics • Exploring a range of engaging strategies to effectively manage and support pupils with autism whilst in class.

One of the most popular of our stand-alone CPD units, this course provides an excellent awareness for those supporting pupils.

Cost for full day package: £350.00 Package Seven: The Sex Factor How Gender Impacts upon Learning Support - INSET for TAs • A stand-alone variation of our new CPD course • Suitable for TAs currently supporting teaching and learning in Key Stages 1 and 2 • We study emerging evidence that there are differences in how boys and girls learn • We consider the perceived difference between boys’ and girls’ attitudes to learning and how this may impact on the support provided • Aim of the course is for TAs to reflect on their own attitudes towards boys and girls and the support they provide Cost for full day package: £350.00 Package Eight: Understanding Mental Health in Young People - INSET for TAs • A stand-alone variation of our new CPD course • Aims to extend TAs knowledge of young people’s mental health Cost for full day package: £350.00

2016 2017

What the school will be asked to do • Notify the Adult College of any specific local priorities to be incorporated within the Induction programme 5 working days before the programme is delivered at your school • Ensure that TAs/LSAs are identified in advance of CPD events so that appropriate support can be provided by the College if required • Provide appropriate space for training to be delivered, or delivery can be undertaken at our dedicated training site in Rainham.

Key Performance Indicators (KPIs) • All Adult College provision is subject to Ofsted inspection and conforms to the principles of the Common Inspection Framework • All delivery staff have a proven track record of providing Grade 2 or better sessions • All enquiries made during normal business hours will be addressed within 3 working days • The Adult College subscribes to the Quality Standards of the Havering Educational Services • All staff are fully DBS checked and cleared • All staff maintain practitioner status to sustain credibility.

Timescales and Deadlines: Adult College traded provision is responsive to need, so can be booked to suit demand with a minimum of 7 days notice.

If specific content needs to be negotiated (e.g. Induction Package), then this needs to be raised at least 5 days before delivery is due.

Contract duration and notice period The individual contract for each aspect of CPD training lasts for the duration of the training.

72 hours cancellation time is required.

Prices of the Services: Induction Packages - £550.00 CPD One Day Courses - £350.00 each Other CPD may be available or could be designed to meet need, just ask!

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Europa Centre Service Description The Europa Centre, based in Upminster, has been providing a unique and exciting language service since 1986, supporting primary and secondary students to learn and practise their language skills.

We have established an excellent reputation for our fully interactive and immersive linguistic experience for students and visitors alike. The Europa Centre boasts its own indoor European town setting without ever getting on a plane! Walk through our doors and step into a world of language learning.

What the Service can offer

Benefits to your school

During the school visits, the students will work alongside highly experienced and trained language assistants. Students will have the chance to develop, practise and improve their language skills with native speakers. We offer different school visit packages for primary and secondary aged children.

For Key Stage 2: Primary Year 4-5-6 (maximum 30 students per visit) Package A2 Puppet Show Theft – Town & people Package B2 Missing Animal animals & colours For Key Stage 3: Secondary Year 7-8-9 (maximum 30 students per visit) Package A3 Theft - Town & people Package B3 Missing Person - Town & people For Key Stage 4: Secondary Year 10-11 (maximum 30 students per visit) Package A4 Theft - Town & people Package B4 Missing Person - Town & people For Year 9-10-11 Package C Radio Broadcast (maximum 25 students per visit) Package SEN Puppet Show Theft – Town & people

• France, Germany and Spain all on your door steps: No need to organise expensive and time consuming trip abroad. The Europa Centre is based in the London Borough of Havering • Make it an annual event during your European Language Week for your language department and their students • Boost beginners’ interest and confidence in language learning • An end of a year trip for students to show their new acquired language skills.

• Revision opportunities before GCSE speaking examens, or a trip abroad.

• Students can benefit from the experience of interacting with native speakers in a real way.

• Target language used at all time.

What the school will be asked to do To receive full information about our language school visits, please email Carole Vuarrier at carole.vuarrier@havering.gov.uk or call on 01708 431 681

Contacts 28

Carole Vuarrier (Business Development Manager) • 01708 431 681 • Email: at carole.vuarrier@havering.gov.uk enquiries-adultcollege@havering.gov.uk • 01708 434 955

Services For Education Providers

Key Performance Indicators (KPIs)

Price of the Services

• All delivery staff are native or near-native speakers • The Europa Centre subscribes to the Quality Standards of the Havering Educational Services • All staff are fully DBS checked and cleared.

• All staff are expected to attend essential training including on Safeguarding • All staff are experienced in teaching and dealing with children • All enquiries will be acknowledged within 3 working days.

Our fees are • Primary School visit £310 • Secondary School visit £385 • Radio Broadcast visit £400 • Bespoke Visit – Price on application • Book 3 or more visits and a 10% discount applies • More than 30 students: £35 per extra child.

Additional Information The language school visits will provide your students with a real immersive language experience from the start. Each visit is for a maximum of 30 students.

• Our visits time slots are: 2 hours for Primary School (10:00 to 12:00 & 12:30 to 14:30) 3 hours for Secondary School (9:00 to 12:00 & 12:15 to 15:15) • French visits take place on Mondays, Tuesdays and Fridays, Spanish visits on Wednesdays and German visits on Thursdays.

• We also provide Bespoke visits tailored to your school’s needs – contact us for more details

2016 2017

Time Scales and Deadlines A minimum of 2 months is necessary to organise, book and invoice visits For annual events possibility to book a year ahead.

Contract duration and notice period Once a preferred date is provisionally agreed we require a completed, dated and signed booking form within 7 days to start the process of planning a visit. After which an invoice for a £100 deposit per visit booked will be raise. A full payment is required 14 days before the start of the first visit.

Contact us Carole Vuarrier at carole.vuarrier@havering.gov.uk or call on 01708 431 681 Or enquiries-adultcollege@havering.gov.uk or call 01708 434955

Service Feedback

“Travelling to Spain and back in the space of a school day is simply impossible, so Year 8 Spanish pupils enjoyed the next best thing: an afternoon of speaking Spanish and buying fruit, vegetables and other refreshments at The Europe Centre in Hornchurch, Essex.”

“This trip is a truly valuable experience for all Year 8 pupils of Spanish, and will remain a fond memory for many years to come.”

Mr R P Starr – Teacher of Spanish and French, Reading Blue Coat School

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Attendance, Behaviour and Traveller Support Service Service Description

Traded offer for attendance support

The Attendance, Behaviour and Traveller Education Support Service are a multi-disciplinary team with a variety of skill base and expertise in supporting schools, vulnerable families and students. The overall aim of the service is to promote student inclusion in the broadest sense. We aim to improve the attainment of all children and young people by working in partnership with schools to build capacity for better outcomes for children who have attendance, behavioural, emotional and social communication difficulties, which can often be a barrier to learning.

Academies can purchase our services as a whole package of attendance, inclusion support and training or you can purchase them as separate bespoke packages as listed below.

You will receive regular support from a linked Attendance and Behaviour Support Officer (including absence cover) to assist you with advice and guidance on promoting early intervention for pupils with poor attendance and strategies for managing pupils with persistent absence.

The Attendance Officer will take responsibility for the preparation of cases that meet the threshold for legal action including: • Issuing of Fixed Penalty Notices.

• Support for children on safeguarding plans and children missing from education (CME).

• Provision of advice and guidance on child protection issues.

• Detailed casework for pupils with low attendance and have reached the threshold for legal intervention.

What the service can offer • Outreach work with pupils and families, including home Traded offer of inclusion support for pupils with visits and attendance at multi-agency meetings and challenging behaviour. case conferences for pupils causing serious concern.

You will receive regular support from a linked Attendance • Meetings at school with staff, outside agencies and Behaviour Support Officer (including absence cover). and parents.

Support for individual students come via a referral form • Cross border liaison in relation to out of borough pupils. and an information sharing meeting with staff within the • Advice and guidance when a parent wants to educate school. Key observations will be noted, leading to their child at home. specialised and practical plans to address that child’s • We are also able to offer you a pre - Ofsted ‘health needs. A Pastoral Support Plan may be called, including check’ with data analysis. the parents and other key professionals involved.

SMART targets will be set with meaningful and individualised rewards offered. We are able to provide Attendance Guidance and Support Training some in-class support and progress is closely reviewed. ½ day training at your convenience Some students will be offered a programme of groupOnsite training in School with your School Attendance work to promote and enhance learning behaviours in Officer. Access to School SIMS system, School Procedure the classroom or specific tailored programmes that regarding non-attendance, School Attendance Policy and promote emotional regulation. school based letters.

In order to work as preventatively as possible we work on a classroom coaching model for students and school Duty advice line staff. We find that this improves outcomes for a focus child and also benefits the rest of the pupils in any given To cover any kind of query related to attendance, behaviour, traveller support, IYFAP and exclusion we offer classroom. School professionals can also be supported a dedicated Mon-Fri 9am-5pm duty telephone system, through our comprehensive professional development where a member of our team will be here to answer training programme. questions and provide follow-up.

Service Feedback

“The support we received from our Attendance and Behaviour Support Officer has had a positive impact on attendance across the school. Through the support offered to parents we have seen the level of attendance for specific individuals rise by 30% and this has had a huge impact on their learning.

I am now using the service in another school which I am supporting. School staff feel that they are being given the training and support needed to carry out their roles effectively and parents can see that there is a consistent approach.”

Elaine Brook, Executive Headteacher

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Penelope Denny • 01708 432 667 • Email: penelope.denny@havering.gov.uk Contacts Tracy Bowden • 01708 432 667 • Email: tracy.bowden@havering.gov.uk Team contact number • 01708 432 777

Services For Education Providers

2016 2017

Service Feedback

“The support we receive from the Attendance and Behaviour Service is invaluable. We have developed an excellent working relationship with our officer and are always impressed with the professionalism, efficiency and the knowledge she provides when dealing with cases that have proved, at times, to be complex and challenging.”

Elutec

CPD offer to all schools We offer a wide training menu to schools depending on the needs of the school in consultation and partnership with the Headteacher. We will deliver training packages that improves the implementation of policy into practice and enhances the confidence of teaching staff. Our packages are approved and recommended by the DfE, NICE and OFSTED. We are able to train whole school staff teams or smaller targeted groups of staff; teachers, NQTs, TAs and SMSAs. Our training offer is flexible in terms of venue, full day/half day and twilight options.

Benefits to your academy • A service provided by staff with considerable experience with a variety of skills who are already supporting primary and secondary academies in Havering • We work closely alongside colleagues within the local authority so any multi agency discussions are accessible, timely and productive • We can offer you a flexible needs led service that aims to deliver alternatives to exclusion.

What the academy will be asked to do

Courses on offer For support for individual students we will ask you to • Positive Classroom Behaviour Management for teachers, complete a referral form and provide us with as much NQTs and support staff. Supporting school staff in information as possible. Any training needs or service developing understanding of the motivations behind related questions please call and discuss further with children’s challenging behaviour. Key stage 1-4 Penelope Denny (contact details below).

• Positive Lunchtimes – a specific training for SMSAs in-line with the new OFSTED framework. Key stage 1-2 Key Performance Indicators • Accredited 1 and 2 days Team Teach Training: • You will be able to contact a member of our staff via de-escalation and positive handling. We are able to telephone from 9am – 5pm Monday to Friday offer whole school training and planned open courses • Telephone and email enquiries are acknowledged within throughout the year. Key stage 1-4 24hrs of receipt and an appropriate response sent no • Restorative Approaches – becoming a restorative school later than 3 working days A programme of training and workshops with SMT, • Attendance and behaviour support officers have School Staff and Students that support whole school in-depth knowledge and understanding of your school approach and culture change. Key stage 1-4 and also the local context.

• Programmes and workshops that promote better social skills and related to the PSHE curriculum using the ‘Dina Dinosaur’ puppet programme, building capacity and For additional information developing a school culture. Key stage 1-2 and prices please contact: • Engaging Traveller Families Key stage 1-4 Penelope Denny (team manager) • Teacher and staff reflective problem solving sessions, 01708 432 777 these are particularly beneficial as a follow up to the Penelope.denny@havering.gov.uk Team Teach training course. Key stage 1-4 • Training for Governors and schools on the attendance legal framework and exclusion. Key stage 1-4.

Service Feedback

“Our school was privileged to join in with TeamTeach and Restorative training. We found their training to be dynamic and interactive. All staff members were trained as well as peer mentors, we are ready to give our children the voice and opportunity to become active partners in finding solutions for their own child-related problems. In order to develop children to become the best British citizens that they can be we consider problem solving, within a social environment, to be one of the key factors. The trainers were knowledgeable and approachable. Thank you for impacting on the future of children.”

Deputy Head, Havering Special School

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Alternative Provision Service (APS) Service Description

Benefits to your establishment

The Alternative Provision Service is a long established and professional service that, not only maintains a list of approved alternative education providers, but ensures that all students are matched sensitively to the most appropriate alternative educational options. This supports pupil’s engagement, success and progression.

By securing a register of approved provisions, the service can ensure that schools, academies, PRUs and LA departments have assurance that they are accessing the highest quality provision and complying with statutory guidance, as all providers on the list are approved and quality assured by the AP Commissioner.

By the local authority holding an approved provider list that contains a range of Approved and Quality Assured alternative options it: • Gives all schools/academies & PRUs assurance that AP meets clearly defined Ofsted and DfE standards • Supports better educational options for children of compulsory school age who, for reasons of illness, exclusion from school or otherwise may not receive suitable education unless such arrangements are made for them • Enables schools/academies & PRUs to use alternative options as an early intervention to dis-engagement at the point of need and reduce the risk of school exclusion.

• Allows the AP Commissioner to use her experience and utilise resources and expertise within the Local Authority when approving and quality assuring alternative provision • Ensures AP settings are safe and compliant with health & safety and Safeguarding legislation • Ensures schools/academies and PRUs are compliant with Ofsted/DfE guidelines when planning education for pupils offsite • Ensures the communication between school and AP Provider is robust and instant using the ICT web based platform • Ensures AP providers follow Quality Improvement Plans to raise their standards • Enables partnership working offering targeted solutions and support • Enables APs to contribute with schools towards narrowing the gap between lowest performing children, giving them the best life chances.

What the Service can offer • Approval and Quality Assurance of Alternative Provision • Pupil matching service • Alternative provision legislative guidance • Brokering service between school and provider • Continuous Professional Development & training • Alternative Provision Partnership membership • ICT web based attendance tracking system.

The standards that are applied have been set out by the Department for Education and Ofsted and are in response to Charlie Taylor’s recommendations (2012) and ‘Alternative Provision, statutory guidance for local authorities’ (January 2013).

What the school/academy & PRUs will be asked to do Sign up to the Alternative Provision Service using Havering Education Services Portal.

• Nominate an SLT member of staff as the Alternative Provision Co-ordinator • Attend termly partnership meetings • Work in collaboration with Alternative Provision Commissioner when placing pupils onto Alternative Provision • Provide feedback on provision used to ensure quality is maintained • Provide information and data on the pupils who are placed on alternative provision • Attend termly partnership meetings.

Contacts 32

Lee Clegg (Alternative Provision Service Manager) • 01708 431 251 • Email: lee.clegg@havering.gov.uk Paul Tinsley (Education Inclusion Support Manager) • 01708 433 837 • Email: paul.tinsley@havering.gov.uk

Services For Education Providers

2016 2017

Key Performance Indicators (KPIs) • On-going access to the up to date list of Alternative Provision providers who have been approved • Notification when new providers are included on the approved provider list • Notification if a provider is removed from the approved provider list • Termly Quality Assurance results report • Response to communications and referrals within 3 working days • Termly partnership meeting facilitation.

Additional Information Publications related to this service: • Charlie Taylor Review https://www.gov.uk/government/uploads/.../DFE-00035-2012.pdf • Ofsted Inspection Handbook 2014 www.ofsted.gov.uk/resources/school-inspection-handbook • London Councils Framework - http://londonprus.co.uk/ • Alternative Provision – Statutory Guidance for Local Authorities 2013 https://www.gov.uk/government/publications/alternative-provision

Price of the services Price and package details are available to schools, academies and PRU through Havering Education Services Portal. www.haveringeducationservices.co.uk

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

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Havering Governor Services Service description HGS provides a service to help governing boards meet the ever increasing demands and expectations they face.

We aim to: • Ensure governing boards operate in accordance with statutory requirements • Assist with the self-evaluation of GB effectiveness • Support the development of GB effectiveness and capacity • Manage and promote governor recruitment and retention • Promote governor training opportunities • Encourage and support governor networks.

What the Service can offer • Clerking and meeting support.

A named Governor Development Officer will work with you to produce bespoke GB meeting agendas, a clerk will attend your meetings to offer procedural advice and produce accurate minutes.

Support for committee meetings can be arranged either by package or meetings or on an ad-hoc basis, subject to clerks availability.

All communications with Governors will be via email.

For Governing boards requiring a paper based service, an additional charge will be made.

• Training and Development Face to face training sessions are offered on a variety of topics each term. These sessions provide an opportunity to meet governors from other schools and be updated on local and national initiatives.

Whole governing boards or cluster training can also be arranged.

Details of any nationally available training opportunities, for example from the National College are also circulated to governors.

An online training module is available for Governing boards to purchase annually.

• Advice and Guidance GBs can seek advice and guidance on all governance issues. Customised support, for example, in responding to new national initiatives can be offered.

• Support to develop your governing board • Welcome to Governance training for new governors • Network meetings for Chairs and Liaison & Development Governors.

What the school will be asked to do • Provide HGS with up to date, agreed terms of reference • Notify HGS of changes of membership as early as possible • Notify HGS, as early as possible, the dates of committee meetings, preferably for the whole academic year • Respond promptly to requests for agreeing draft agendas (at least 10 days in advance of meeting) • Notify HGS of any observers or others to receive papers at least 10 days in advance of the meeting • Return draft minutes with an indication of any amendments or additions within 15 working days of receipt.

Key Performance Indicators (KPIs) • Agendas agreed with Chair and Headteacher and distributed in line with legal requirement (7 days for maintained schools and in line with academy Articles of Association).

• Minutes prepared and sent via email to Chair and Headteacher within 15 working days of the meeting.

Where governing boards require a shorter time-scale negotiation with the relevant Governor Development Officer will be appropriate.

Additional Information We do our best to respond positively to all requests for training or additional services, please do contact us if you have a specific issue that you would like to discuss.

Price of the Services Full details of our prices are available on the Havering Education Services portal www.haveringeducationservices.co.uk

How to purchase and timescales

Purchases should be completed on the Havering Education Services portal www.haveringeducationservices.co.uk Clerking of Hearings Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

• Clerking available for HR hearing or pupil exclusion hearings subject to clerks availability (quote on request) Schools wishing to purchase outside of the normal • Clerking of meetings related to investigation of parental contract period are invited to contact HGS to check for availability. complaints (quote on request)

Benefits to your school

Contract duration and notice period

• Professional support from Officers • A named Governor Development Officer to support the governing board • Up to date information about statutory requirements

Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

Contacts 34

Maureen Smith (Havering Governor Services Manager) • 01708 433 665 • Email: maureen.smith@havering.gov.uk HGSAdmin@havering.gov.uk

Services For Education Providers

2016 2017

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Health & Safety Advisory Service

Service Description

Fire Services

The oneSource Health & Safety Advisory Service provides clients with access to a range of competent fire and health & safety services to enable them to fulfil their statutory duties relating to occupational safety and health.

Fire equipment servicing service provides annual servicing and 5 yearly extended servicing of portable fire extinguishers, hose reels and blankets. The Service can be undertaken on both cartridge and stored pressure extinguishers.

The servicing is undertaken to BS5306 (Fire Extinguishing Installations and Equipment on Premises) by BAFE approved service engineers.

The pricing schedule (located in the price area) includes the costs for servicing the various equipment types. In some instances (CO2 & dry powder) it is more cost effective to replace the extinguisher rather than replenish the existing unit as the labour/equipment/parts involved makes the service cost close to the new unit cost.

Likewise on-site extended servicing of stored pressure extinguishers is not cost effective. A service exchange scheme is offered for these types.

Where replacement fire extinguisher parts are required which are not included in the annual or 5 yearly extended service (e.g. extinguisher hoses, CO2 horns etc.) These will be provided at cost and fitted during the servicing.

Due to variables such as need to replace extinguishers or other non-service parts (e.g. hoses etc.) It is not possible to provide a quote prior to commencing works. No work other than normal annual/extended servicing will be undertaken without our technician seeking your agreement.

Our service is based on high ethical standards and as such the engineers are fully salaried and not paid on commission (as is common in the fire equipment servicing industry). Therefore the establishment can be assured that any recommendations made by the service engineer are in the best interests of the client.

What the Service can offer The Service provides access to a competent advisory service. It includes access to the Schools’ Health & Safety Manual, guidance and Health & Safety Bulletins developed by the School’s Health & Safety Team (provided to the lead site for internal distribution within MATs).

Three half days of on-site support (per school in MATs) per year. The visits include a core monitoring element and a support element. The monitoring element is designed to ensure that establishments continuously improve their health & safety management systems.

This includes audits of the establishment’s health & safety management system, the frequency of these is decided by the establishment’s risk rating. The support element is flexible to enable best use of the advisory support time. The options available to include training workshops, assistance in developing policy and supporting documents (including risk assessments).

Access to telephone & e-mail advice throughout the contract period.

Optional discounted subscriptions to the Consortium of Local Education Authorities for the Provision of School Science (CLEAPSS) service* (for secondary schools this includes access to the Radiation Protection Adviser Service), Evolve educational visits approval* and Smartlog record keeping systems.

Standard advisory service packages are available on either a single or 3 yearly basis (service price maintained during the contract period – see pricing for full details).

Subscribers are able to access the health & safety training courses offered by the Team at discounted rates. *These services are included as part of the standard service to Havering community schools CLEAPSS & CLEAPSS Radiation Protection Adviser Services can be purchased as separate stand alone packages.

Contacts Stephen Catley Health & Safety Team Manager • 001708 431 707 • Email: stephen.catley@onesource.co.uk 36

Services For Education Providers

Fire risk Assessment service will produce a suitable and sufficient fire risk assessment for the establishment. To conduct the fire risk assessment, a fire risk assessor will visit your premises and undertake a comprehensive evaluation of all areas of the property looking at all areas of fire safety and risk in detail. The fire risk assessor will be a member of the Fire Risk Assessors Certification Scheme (FRACS), The process will involve a consultation period with the premises manager, to determine the existing outline standard of fire risk management in the workplace. A pre-inspection letter will be sent before the visit date to enable you to gather the necessary information required by the assessor. On completion of the audit, the physical inspection will look at and identify all of the points below. The physical inspection is normally a non-intrusive survey of the premises, but will also consider a more detailed intrusive survey if the assessor feels that this is necessary. Though this will be discussed with you, and will be determined by the age of the property, and construction methods.

2016 2017

The Fire Safety Assessment Report will be emailed to you upon completion in the form of a PDF. There will then be an opportunity to discuss the findings with the assessor in detail if required.

The price of the assessment includes 4 hours on site collecting data and inspecting the site. If the assessor feels that further investigation is required in order to make the assessment suitable and sufficient they will discuss this with the site. Any such work will be an additional charge.

Fire Training Services – The service is able to provide onsite training for fire marshalls, Evac Chair operators and fire extinguisher training. Further information on the fire training service can be obtained from the Health & Safety Advisory Service’s page on the HES portal.

1. Property age & condition 2. Persons at risk 3. Potential fire safety hazards and risk, ignition sources & combustible materials 4. Fire prevention & management 5. Fire safety signage 6. Fire safety equipment & maintenance 7. Fire safety training & drills 8. Means of escape in the event of fire 9. Deficiencies in existing fire safety & risk precautions 10. An evaluation of your existing emergency fire procedures, training & drills

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Health & Safety Advisory Services continue

Benefits to your school

Key Performance Indicators (KPIs)

Health & safety legislation requires employers to have access to competent advice on health & safety. The Team’s advisers, support officers and technicians understand the activities undertaken by education establishments & other public sector organisations and have extensive experience of providing solutions suitable for client’s specific needs.

Health & Safety Advisory Service Onsite support • Contracted days delivered within contract period (standard contract 3 half days in 12 month period) Remote support • Telephone support available from 09:00 – 17:00 on working days. Calls answered in 5 rings Written/e-mail queries • Answered or holding response* within 5 working days. * holding response will indicate the anticipated time required to research answer to query.

What the school will be asked to do Health & Safety Advisory Service Ensure access to appropriate members of staff and information; Ensure that a work location is available which is suitable for the task(s) being undertaken; Respond in a timely manner to requests to set the dates of support visits.

Fire Services Fire Extinguisher Servicing – ensure access to the appliances which need servicing and access to a member of staff with the authority to make decisions on whether or not the establishment wishes to implement recommendations of the extinguisher technician which are beyond normal/ 5 yearly extended servicing .

Fire risk assessment – ensure assess to appropriate members of staff in order to complete the data collection and inspection elements of the assessment.

Fire Marshall/Fire extinguisher training – provide a room suitable for the theory section of the training and an outside area (minimum equivalent to 3 parking spaces) for the practical elements.

Evac Chair training - provide a room suitable for the theory section of the training, a serviceable Evac Chair and stairwell where the practical element can be undertaken without other building user’s being present.

Fire Service Fire Extinguisher Servicing • Extinguishers will be serviced in line BS5306 by BAFE approved service engineers; • No work beyond annual/extended serving will be undertaken without approval from the establishment.

Fire Risk Assessment Reports will be issued with 10 working days of the audit visit.

Additional Information Establishments are able to procure additional support from the Team. These can be either ad hoc arrangements or permanent extensions to the contract agreement.

Key Performance Indicators (KPIs) Health & Safety Advisory Service Prices vary by School type & sector.

Establishment specific prices/quotation services are available to registered users via the HES online portal.

Contacts Stephen Catley (Health & Safety Team Manager) • 01708 431 707 • Email: stephen.catley@onesource.co.uk 38

Services For Education Providers

2016 2017

Fire Service Fire Extinguisher Servicing Price List 2015/16

Item Description

Price (excl. VAT)

Service Site Attendance Fee

£47.50

Annual Service Fee - cartridge extinguishers Water/AFFF (Chubb type)

£6.00

Annual Service Fee - cartridge extinguishers Water/AFFF (Moyne Roberts)

£6.00

Annual Service Fee – stored pressure extinguishers Water/AFFF

£6.00

Annual Service Fee – CO2 extinguishers

£6.00

Annual Service Fee – stored pressure -Dry Powder

£6.00

Annual Service Fee – stored pressure extinguishers – Wet chemical (Class F)

£6.00

Extended Service/Discharged extinguishers – cartridge (Chubb type) Water/AFFF

£14.70

Extended Service/Discharged extinguishers – cartridge (Moyne Roberts) Water/AFFF

£18.00

Extended Service/Discharged extinguishers – stored pressure extinguishers Water/AFFF – SERVICE EXCHANGE*

£12.25

Extended Service/Discharged extinguishers –CO2

Not Serviced

Extended Service/Discharged extinguishers – Dry Powder

Not Serviced

Extended Service/Discharged extinguishers – Wet chemical (Class F)

POA*

Fire blanket annual service

£1.35

Hose reel annual service

£5.35

New extinguisher commissioning fee

£5.60

Installation of wall brackets (up to two brackets)

£5.55

*Service exchange reliant on extinguisher being exchanged being in a re-issuable condition. ** Price varies depending on make and model of extinguisher.

Fire Risk Assessment £520 The price of the assessment is based on 4 hours on site.

If the assessor feels that further investigation is required in order to make the assessment suitable and sufficient they will discuss this with the site. Any such work will be an additional charge.

Fire Training Fire extinguisher training on site Multiple sessions can be delivered on the same day.

Each session can have up to 15 delegates.

Prices are as follows:

Time Scales and Deadlines Dependent on service purchase/renewal date.

Contract duration and notice period Health & safety advisory packages – 1 or 3 year packages are available; Fire extinguisher servicing – annual contract; Ad hoc services – duration of agreed work.

1 session (15 delegates) £410, 2 sessions (30 delegates) £670, 3 sessions (45 delegates) £935, 4 sessions (60 delegates) £1198 Fire Marshall training on site £499 Up to 15 delegates Evac Chair Training on site £190 Up to 6 delegates

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Emergency Planning and Business Continuity Service Is your school sufficiently prepared?

This advisory service enables schools to be prepared to deal with major incidents, remain operational and have sufficient and robust business continuity plans in place. The Civil Contingencies Act has raised the profile of business continuity management and we live in an uncertain and ever changing world.

What the service can offer

Key performance indicators

We will undertake any of the following: • review your existing plans, making recommendations for improvement as required • undertake formal scenario testing of the existing arrangements in place, providing a subsequent lessons learned report / action plan • conduct on site visits / site inspection and suitability for identified business continuity purpose • produce structured business continuity documentation tailored to the needs of your organisation • provide general advice, and live incident management advice.

• 100% satisfaction with project delivery • Suitably qualified and experienced staff will be responsible for the delivery of the service • Where messages are left to individual officers, the response will normally be within 2 working days • Staff will be available 52 weeks of the year • Email enquiries are acknowledged within 24 hours of receipt and an appropriate response sent no later than three working days.

Benefits to your school Access to a highly professional and experienced team with an Emergency Services Senior Officer background who have taken part in some of the most publicised major emergencies that have occurred within the UK. A service that will act within the principles of the Civil Contingencies Act 2004 for emergency planning and ISO22301 for Business Continuity management.

The levels of service and requirements will be agreed with schools to suit individual needs wherever possible with our bespoke service.

A readily available and accessible response to your needs.

What the school will be asked to do The school will: • Provide full access to any existing plans in place, provide details of the structure, and staffing. As necessary participate in discussions and fact finding about key risks and service needs, interdependencies and any past incidents allow access to the site for any scenario testing exercises or meetings to establish building details • Nominate a designated officer as point of contact for emergency planning / business continuity issues • Consider recommendations made.

Contacts 40

Additional Information The Emergency Planning & Business Continuity team that would be looking after your needs have a substantial amount of experience and it is important that experiential learning is taken into the planning process to ensure all eventualities have been taken into account during the writing and reviewing of your plans and procedures.

The EP & BC Manager is a retired Police Officer who has a Masters Degree in Civil Emergency Management, is a Fellow of the Institute of Civil Protection and Emergency Management, a Member of the Business Continuity Institute and an Internal Auditor for ISO 22301 the Business Continuity International Standard. He has been involved in 4 Major Emergencies and has been responsible for training a large number of emergency services in Disaster Management.

The Emergency Planning Officer was the London Fire Brigade Borough Commander for Havering before retirement, so has an in depth understanding of the borough risk profile, and applying the legislation that exists to keep people safe. Over a 7 year period, he ensured that all the relevant borough buildings had adequate fire and hazardous material risk assessments produced, and training and testing took place to maintain standards. He has extensive Major Incident experience at a strategic and tactical level, and is a subject matter expert in the technical capabilities of responding agencies.

He prepares, tests and exercises the borough emergency plans, and maintains the Borough Risk Register.

Alan Clark (Emergency Planning & Business Continuity) • 01708 433 206 • Email: alan.clark@havering.gov.uk Trevor Meers (Emergency Planning Officer) • 01708 434 605 • Email: trevor.meers@havering.gov.uk

Services For Education Providers

2016 2017

£350 Bronze Service Package Facilitation of one formal “table top” scenario test of the business continuity planning arrangements in place at the school site, for a group of up to eight people. Verbal feedback will be provided to the participants.

Available Services A full range of services are available which are designed to meet the needs of all schools. Prices are for single site schools. Bespoke packages are also available upon request.

Review of Existing Business Continuity Plan £60 • Review of existing business continuity plan as supplied electronically by the school • Provision of a recommendations summary including: • Evaluation of Business Impact Assessment • Information about audit compliant • Civil Contingencies Act and key legislation.

£700 Silver Service Package

Formal scenario testing of the business continuity planning arrangements in place, which comprises two “table top” tests within a twelve month period. Dates of tests to be scheduled according to the requirements of the School.

Provision of a subsequent written “lessons learned and recommendations” report within ten days after each test Summary Guide on maintaining your Business Continuity Plan.

£1000 Gold Service Package

Formal “table top” scenario testing of the business continuity planning arrangements in place, which comprises two tests within a twelve month period.

Dates of tests to be scheduled according to the requirements of the School. Provision of a subsequent “lessons learned and recommendations” report within ten days after each test, and Produce a Business Continuity Plan £275 a debrief visit each time to present the report.

• Produce and supply Business Continuity This will include advice on areas where the plans could be further developed.

Planning electronic format and a hard copy, which includes key risks and potential The writing of a formal “Procedure on testing business continuity plans”. mitigation options Support for the school, at your request, in any internal or external • Provide a summary guide on audit meetings looking at business continuity issues. implementation and roll out.

Day to day general advice by telephone on any business continuity planning issue, as requested by the school.

The school will be required to: Within normal working hours suitable training on the • Provide background details of any incident introduction of any plans, or general business continuity history at the school at the outset issues at your request, according to the school’s needs • Provide background details of any IT systems – subject to a maximum of three hours in usage and backup at the outset entitlement per twelve months within • Add personal contact details/staff names to specific the price of this contract. areas of the Plan left blank for this purpose.

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

Bespoke Please note that we can design a bespoke package for any school designed around your specific needs.

Major Incident Management Advice (If not Gold or Silver package holders) £60 initial charge £60 per hour after first hour.

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Education Buildings, Design & Maintenance Services Service Description Technical Services is a multi-disciplinary service made up professional architects, engineers and surveyors overseeing a wide range of projects from minor works, such as small scale refurbishment projects, to large scale construction developments. This also includes a fully comprehensive service that covers both planned and reactive maintenance as well as diverse range of Mechanical and Electrical engineering projects.

What the service can offer 1. Statutory Compliance Package Gives you access to a range of maintenance contracts for both statutory and non-statutory servicing/testing/ inspections/monitoring of systems. The package includes an 8.00 am to 5.00 pm Helpdesk service for planned and responsive repairs and a 24-hour/365-day call-out cover for all emergency works.

2. Technical Advice Package Offers in-house technical expertise to design, procure, manage and supervise all building and engineering related works.

Benefits to your school • Access to a multi-disciplinary service to deliver a wide range of projects • Professionals familiar with your buildings and systems • Expert advice in dealing with asbestos management and removal • Access to corporate maintenance contracts procured

by Technical Services • Design, procurement and supervision of works • All works managed around your operational requirements • Assurance of compliance with all building and engineering related statutory legislation • Diagnosis and resolution of general building, structural, mechanical and electrical defects • 24 hour Helpdesk • In-house Maintenance Unit provision for planned and reactive maintenance.

What the school will be asked to do • Consult at an early stage to enable proper planning and timely delivery of building projects • Visit the Education Buildings, Design and Maintenance Services page on the Havering Education Services Online Portal to see the full range and costs of services offered.

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Andy Skeggs (RIBA) • 01708 433 600 • Email: andy.skeggs@oneSource.co.uk Contacts Helpdesk 01708 433 275 Email: fmhelpdesk@havering.gov.uk • •

Services For Education Providers

2016 2017

Key Performance Indicators (KPIs)

Time Scales and Deadlines

We aim to: • Action all Helpdesk calls within 15 minutes • Issue invoices for works within 1 month of completion/sign-off • Deliver all projects on programme and on budget We take Customer satisfaction seriously would appreciate your feedback. This is possible via the Havering Education Services Portal customer satisfaction survey.

All packages can be purchased at any time within the contract period.

Time Scales and deadlines for projects will be determined by individual negotiation around the package and services procured.

Contract duration Maintained Schools 01/04/2016 – 31/03/2017 Academies and Free Schools 01/09/2016 – 31/08/2017

Additional Information For 24-Hour Emergency Call Outs ring the Helpdesk on 01708 433 275 For Repairs and Maintenance ring the Helpdesk between 8.00am and 5.00pm.

Price of the Services Package 1. Statutory Compliance There is an annual fee for this package. Servicing and inspections contracts are priced individually according to your building needs. See Havering Education Services website for individual costs and details. Quotations are available on request.

Package 2. Technical Design Service Professional advice and/or management of school funded projects will be charged as either an agreed percentage of the works or on a time charge basis. The value of the works will govern how the fee is charged.

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Education Asset Management (Academies)

Service Description Our experienced Schools’ Asset Management team will support you in managing your school buildings and help you to maximise investments to gain the best from your accommodation.

We offer a full project commissioning and support service.

What the Service can offer We offer a choice of three packages, or we are happy to negotiate bespoke packages to suit your particular requirements: Package A: Schools Asset Management Planning (AMP) • Provides advice and support to help you: - Develop your Asset Management Plan - Prioritise works identified through your condition surveys; - Develop a planned maintenance programme • Provides floor plans and accommodation schedules • Provides accommodation assessments in accordance with EFA guidelines • Carries out net capacity assessments • Ensures awareness of legal responsibilities and compliance issues.

Package B: Condition Surveys Arrange a building condition survey. The package includes a visit to discuss and interpret the survey outcomes and incorporate them into your Asset Management Plan.

Package C: Project Commissioning and Support Support of school maintenance and construction projects and other improvement schemes from inception to completion. Ensure works are delivered using appropriate contracts and contractors are competent.

Benefits to your school • We know your buildings • We are local and based in the borough • We are used to working on occupied sites • We have in depth knowledge of the statutory roles and responsibilities of schools and governing bodies • Access to all your condition data, meaning your Asset Management plan will be based on informed decisions.

• Access to site and floor plans, and accommodation data, allowing you to ensure and maintain their accuracy • Advice and guidance on the completion of the Schools Project Notification and Consent Form (where applicable) • Accurate Net Capacity Assessments

Contacts 44

Gary Moreland (Schools Project Manager) • 01708 431 718 Mob 07984 457 677 • Email: gary.moreland@havering.gov.uk Clive England (Schools Project Manager) • 01708 434 256 Mob 07961 042 110 • Email: clive.england@havering.gov.uk

Services For Education Providers

2016 2017

What the school will be asked to do In the first instance please contact the team to discuss your requirements. See contact details below.

Key Performance Indicators (KPIs) Package A: 100% of visits carried out as agreed under terms of contract 100% Maintenance Programme drafted, populated with up to date information and agreed Package B: Written Condition report delivered and agreed within timeframe agreed Post survey visit carried out to customers’ satisfaction Package C: 100% Customer satisfaction with the support received in project delivery 100% within budget 100% to programme low.

Additional Information We are happy to negotiate bespoke packages to suit your particular requirements.

Price of the Services Package A - Academies only: Project Management Consultancy £60.00 per hour Package B - Academies only: Based on the Gross Internal Floor Area of the buildings and m2 of the site. (Academies only – part of core service to maintained schools) Package C - All schools and academies: Project Management £60.00 per hour.

Timescales and Deadlines By negotiation within the contract period.

Contract duration and notice period Package A and B: Academies & Free Schools: 01/09/2016 to 31/08/2017.

Package C can be purchased at any time within the contract year by: Academies & Free Schools between 01/09/2016 to 31/08/2017 and by Maintained Schools 01/04/2016 to 31/03/2017

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CCTV Monitoring Service Service Description

Benefits to your school

This service allows for the monitoring of your installed CCTV systems by our CCTV Control Centre..

CCTV can be used to monitor your school for crime prevention and the health and safety of your students, staff and visitors. By linking your CCTV to the Council’s CCTV Control Centre it will be monitored 24/7 and will mean a permanent record of incidents and events. This means that the monitoring is proactive – it is not just providing images after a crime has occurred.

CCTV can provide a visual verification of what is happening on site. In the event of an incident the team can work with Police to provide images for use in investigations and legal proceedings Using CCTV to ensure tighter security of your school may even lead to reduced insurance premiums as well as providing peace of mind that the school is as safe as possible.

What the Service can offer We can provide the monitoring of your installed CCTV systems based on your requirements whether this is 24/7 or as an out of hours service The CCTV Monitoring Centre is staffed 24/7 with Operators that are highly skilled at detecting crime and monitoring public health and safety. We have strong relationships with local Police and other Council departments such as enforcement agencies. We have direct radio links with local Police as well as with the Command Centre at Bow. The Operators respond to suspicious activity in real time. If they see an intruder they will inform the Police immediately. The team instigate several arrests every week and have a thorough local knowledge.

Benefits to your school CCTV can be used to monitor your school for crime prevention and the health and safety of your students, staff and visitors. By linking your CCTV to the Council’s CCTV Control Centre it will be monitored 24/7 and will mean a permanent record of incidents and events. This means that the monitoring is proactive – it is not just providing images after a crime has occurred.

CCTV can provide a visual verification of what is happening on site. In the event of an incident the team can work with Police to provide images for use in investigations and legal proceedings Using CCTV to ensure tighter security of your school may even lead to reduced insurance premiums as well as providing peace of mind that the school is as safe as possible.

Price of the Services A quote will be provided on request.

Time Scales and Deadlines Time scales are dependent on the type of system the school has – deadlines can be agreed as part of the initial discussion and will be detailed in following proposal.

Contract duration and notice period Contract duration is for 12 months and is typically 1st April – 31st March for Maintained Schools and 1st September to 31st August for Academies. We can also offer extended contract lengths from 12 months to 36 months depending on specific client requirements. We can also offer various contract starts and finish dates depending on when you sign up. Please contact us for details.

Twelve (12) weeks prior notice in writing is required if a service or services are to be discontinued by a Havering academy.

Standard terms apply to Havering maintained schools.

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Contacts Ken Leach (Senior CCTV Officer) • 01708 431 681 • Email: at Ken.Leach@havering.gov.uk Bob Lambert (Senior CCTV Officer) • 01708 432 535 • Email: at Bob.Lambert@havering.gov.uk

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Building Alarm Monitoring (Custodian) Service Description

Key Performance Indicators (KPIs)

The service monitors intruder and fire alarm systems using BT Redcare equipment.

Event History Reports can be provided as necessary as well as guides and advice to help with set up.

What the Service can offer

Additional Information

We can provide the monitoring of your building alarm systems based on your requirements We currently use Custodian for our Alarm Receiving Centre (ARC). We are able to connect your existing alarm system panel to the ARC using BT Redcare equipment.

This allows the panel to communicate threats to the ARC who will phone your nominated key holder which can be a site manager, other site official or a security company. In the event of a fire alarm activation the ARC will call the fire brigade.

Please remember to keep us updated with keyholder details!

Benefits to your school

Contract duration is for 12 months and is typically 1st April – 31st March for Maintained Schools and 1st September to 31st August for Academies. We can also offer extended contract lengths from 12 months to 36 months depending on specific client requirements. We can also offer various contract starts and finish dates depending on when you sign up. Please contact us for details.

Twelve (12) weeks prior notice in writing is required if a service or services are to be discontinued by a Havering academy.

Standard terms apply to Havering maintained schools.

Benefits to your school • Added protection for staff, pupils and visitors • Added protection for property and resources • Deterrent to intruders • Permanent record of incidents and events • Potential for lower insurance premiums • Peace of mind for the school.

What the school will be asked to do

Price of the Services £313.30 per year for monitoring.

Time Scales and Deadlines To be discussed upon request of sign up..

Contract duration and notice period

If you already use Custodian through the Council contract then purchase the package for the year.

If you do not use Custodian through the Council contract but would like to then contact Claire Carter Claire.carter@havering.gov.uk in the first instance.

An analogue phone line will be required for most services. If this is unavailable then please ask for information on the use of mobile technology through BT Secure or SOLO products.

Contacts Claire Carter (CCTV, Telecare & Emergency Contacts Manager) • Tel: 01708 433 379 • Email: Claire.carter@havering.gov.uk 47

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Security Response and Patrol Service

basis

Service Description The Security Response & Patrol Service provides the following: • Out of hours response to alarm activations • Regular preventative patrols • Secure key holding for emergency access • Static Guarding (Costs can be provided on request) • Response to emergency situations • Maintaining and updating the Keyholder database.

During Term Time Monday to Friday: 5.30pm until 7.30am Saturday & Sunday: 24 hour operations During School Holidays Monday to Sunday: 24 hour operations

What the service can offer • An immediate risk assessment by the operative removes the inconvenience of unnecessary call outs to you or your staff • An immediate response to any alarm activation.

The operative will investigate the cause of the alarm and reset it if it is a fault on the system and report it for repairs to be carried out • On the rare occasion that the alarm has been triggered by fire, flood or unauthorised entrance the operative will contact the relevant emergency service and the named premises keyholder • All security staff are SIA licensed and have continuous access to local contract management and immediate access to their own company’s 24 hour control centre.

Benefits to your school • Economies of scale give you more value for money • Local knowledge and experience backed up by the Local Authority’s emergency services • A timely response to call outs • Patrols are local and borough based.

What the school will be asked to do • Ensure keyholder details are current • Ensure keys are provided to enable operatives to access the premises (when you change your locks please remember to get an extra set cut for the security patrols) • Agree with the Security Provider any areas that are out of bounds • Promptly address any installation issues.

Contacts Terry Yallop (Asset Manager) • 01708 432 878 • Email: terry.yallop@onesource.co.uk 48

Services For Education Providers

2016 2017

Prices of the Services Security Response and Patrol Service: Please see the Havering Education Services Portal for up to date prices.

Custodian Monitoring Services: Monitoring is valid 24 hours a day, 365 days a year. The client (school or academy) will be informed if there is a line fault, or if they have a high level of activations. The cost of monitoring is £312.82 annually.

The client will need to arrange the service themselves but they will benefit from the group discount obtained through the local authority.

For contact details please see the Security Response and Patrols Service page on the Havering Education Services Portal.

Timescales and Deadlines The service may be purchased at any time within the contract period.

Contract duration and notice periods Maintained Schools Academies and Free Schools 01/04/2016 – 31/03/2017 01/09/2016 – 31/08/2017

Key Performance Indicators (KPIs)

• 100% of all alarm activations attended within 30 minutes

• 100% of staff provided will be skilled, honest, experienced and suitably qualified in the work that they are to perform

• 100% Reports will be made available to the Local Authority Officer on a daily basis Monday to Friday.

Additional Information The service is managed by the Local Authority Asset Management Service and is provided by their contracted security provider working with the Authority’s alarm monitoring contractor, Custodian.

Call outs are arranged through the Local Authority’s emergency call centre provider and the in-house Maintenance Unit.

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Grounds Maintenance Services Service Description

Benefits to your school

The London Borough of Havering’s Grounds Maintenance Services team can provide your school with specialised grounds maintenance and gardening services whatever the weather. We operate a ‘year planner’ style bespoke scheduling system that lists work to be carried out on a week by week basis, and you will only be invoiced each month for the work carried out.

• All 70 full time staff have ID badges, uniforms and are DBS checked • All resources are based at 9 depots within the borough • Flexibility afforded by extensive local resources • Skilled grounds staff with up to 49 years’ experience • Wide range of available equipment including tractors and gang mowers, ride on cylinder and rotary mowers, line marking equipment, fine turf machinery, rollers, excavators and an 18 tonne grab lorry • Minimal travelling time from depots to your school • Competitive rates – no company cars, shareholders or profit targets • Fully registered waste carriers, composting and disposal facilities • Local authority organisation means stability and reliability • GPS mapping and accurate estimating/quantity surveying available for all sites within the borough • Internal local authority ICT and audited financial systems.

What the service can offer • Hedge cutting • Sports pitch maintenance • Pitch marking • Running tracks • Weed treatment to hard standings • Specialist turf treatments • Jump pit maintenance • Seasonal bedding • Bulb planting with students • Shrub and tree maintenance • Turfing • Landscaping projects.

Service Feedback

“Our outside area looks absolutely terrific, I’m sure our visitors will be impressed.”

A Romford Primary School Office Manager

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Martin Haskell (Grounds Maintenance Manager) • 01708 433 831 • Email: martin.haskell@havering.gov.uk Contacts Andrew Hull (Contract Management Officer) 01708 433 858 Email: andrew.hull@havering.gov.uk • •

Services For Education Providers

2016 2017

What the school will be asked to do

Key Performance Indicators (KPIs)

• Work in partnership with us to provide the most effective and efficient specification to suit your needs • Sign staff worksheets indicating satisfaction with works carried out • Attend scheduled progress meetings • Inform us of events and special occasions giving plenty of notice • Inform us of any changes of layout at your school • Inform us of any service issues in a timely fashion • Maintain effective communications.

• Expectation that staff will attend weekly and carry out works in line with the bespoke schedule, weather permitting • Schools and academies will only be invoiced for scheduled works carried out to the satisfaction of the client • Schedules of work will be designed in line with the client’s expectations • All queries or issues will be resolved quickly and professionally • All machines, vehicles and equipment is to be maintained and operated to the highest safety standards • Full risk assessments for all activities available on request • All herbicides will be applied by staff qualified to National Proficiency Tests Council standards • Sports pitches and tracks will be marked in accordance with I.A.A.F., the Football Association, The Rugby Football Union and the Marylebone Cricket Club guidelines.

Prices of the Services Task (all prices need to include travel to and from the depot) Rate 2 staff & a van (include all tools & machinery) per hour

£61.73

Tractor & gang mowers per hour

£38.36

Ride on mower & driver per hour

£35.62

Initial mark – football pitch per pitch per occasion £92.49

Additional Information Our close proximity to your school enables us to programme works to suit local weather conditions, for example herbicide spraying, which needs to be done during fine weather. We have locally based resources enabling us to expand team numbers if and when required, and we will always make an effort to work with you to prepare for special events and important dates.

Works can if required be carried out outside of school hours or term times.

Re-mark football pitch per occasion

£30.83

Initial mark six lane 400 metre running track per occasion

£184.96

Re-mark six lane 400 metre running track per occasion

£61.65

Initial mark hockey pitch per occasion

£61.65

Re-mark hockey pitch per occasion

£20.55

Task (all prices include materials)

Rate

Preparation of new or renovation of shrub beds per m2

£39.02

Shrub bed planting (five 3 litre container grown shrubs) per m2

£30.81

Contract duration

Shrub bed mulching (using composted whole tree mulch) per m2

£2.10

Hedge cutting per linear metre

£6.11

Contracts are generally for a year at a time, although this can be extended indefinitely. We would always request at least three months’ notice for significant changes or cancellations.

Prepare ground, supply & lay turf per m2

£5.89

Prepare ground, supply and sow grass seed per m2

£4.00

Garden design by experienced & qualified staff per hour

£29.48

Tree survey/tree works

Enquiry

Timescales and Deadlines We can mobilize teams for new sites and partnerships within relatively short period of time. We have a wide range of resources and a flexible approach to new business.

Please note that where large quantities or areas are involved costs can sometimes be reduced due to bulk purchasing discounts or reduced travel costs.

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Finance Support Service Service Description This service provides advice and support on the management of finances including the planning, construction and monitoring of the school’s or academy’s budget.

What the service can offer The Standard Service • Provision of the annual Budget Planning Pack personalised for your school • Provision of salary calculators which can be pre-populated from current payroll reports • Provision of Excel spreadsheets for multi-year budget planning and projection. These include the ability to link the budget to the School Development Plan and to plan for the effective use of the Pupil Premium • Telephone support on all matters relating to the budget and financial and accounting procedures. Remote support for FMS is available • Written guidance on financial administration procedures such as year end and accruals • Support and guidance on the introduction of electronic financial processes • Liaison with other service providers on issues affecting the school budget.

Additionally for LA Maintained schools: • Completion of the Consistent Financial Reporting return required by the DfE. • Final close of the accounting year in FMS • Provision of local financial benchmarking and guidance on DfE benchmarking data • Guidance on the Schools Financial Value Standard.

Additionally for Academies • Liaison with the academy’s external auditors Additional Support available on a consultancy basis may include: • Budget preparation, monitoring and forecasting • Multi year budget planning and projection • Assistance with bank reconciliation • Costing of staffing options for example in restructure planning • Preparation of statements for finance committees with attendance at meetings if desired • Training for Headteachers, senior managers and finance staff on budget management • Support with the use of Excel for financial reporting • Support with the detailed set up of electronic processes such as BACS payments.

Additionally for LA Maintained schools: • Support for the completion of the Schools Financial Value Standard • In depth analysis of benchmarking data • Support with the establishment of operating leases Additionally for Academies: • Checking of EFA funding schedules to ensure accuracy • Support with the completion of budget and other financial returns to EFA • Developing FMS User Defined Reports in line with EFA returns • Assistance with the preparation of year end accounts • Compliance checking of leases to ensure they adhere to DfE/EFA regulations Budget Support Packages for LA Maintained schools: This year we are offering maintained schools the opportunity to purchase a programme of pre-booked visits at a set price.

These include: • Termly budget review with or without the production of a report for the school’s Resources Committee • Half termly budget review (5 visits) with or without the production of a termly report for the school’s Resources Committee • Three year budget planning

Service Feedback

“FMS/LMS always offer outstanding support.

They are always available and happy to help over the phone. They are an excellent example of what support should be. They are always available for training when it is needed and very willing to adapt to meet the needs of individual schools.”

Ardleigh Green Infant

Contacts 52

Nick Carter – Principal Finance Officer (schools) • 01708 433 884 • Email: nick.carter@havering.gov.uk Jan Evans – Senior Finance Officer (schools) • 01708 433 881 • Email: jan.evans@havering.gov.uk

Services For Education Providers

2016 2017

Benefits to your school or academy • We have staff with considerable experience in school financial management in schools and academies • Easy to use budget and salary tools • A Budget Planning Pack that provides a comprehensive guide to budget construction • We have an in-depth knowledge of SIMS financial software used in schools and most academies • We are conversant with the financial reporting requirements of the LA, DfE and EFA.

What the school or academy will be asked to do • Provide access to financial information and the accounting system

Key Performance Indicators (KPIs) • A response to general telephone and e-mail queries within three days • Request for on-site visits for consultancy met within ten days • The annual Budget Planning Pack will be issued to LA Maintained schools no later than 28 February and to Academies no later than 30 April • Havering produced benchmarking data will be issued to LA Maintained schools before the end of the summer term • Final close of old year accounts in LA Maintained schools will be completed by 1 September each year.

Service Feedback

“The Financial Assistance from the LMS team has been outstanding in assisting with submission of budget to the Government since the school became an Academy.”

Upminster Infant School

Price of the Services • An annual subscription for the Standard Service • A set price for the Budget Support Packages • An hourly charge for consultancy

How to purchase and Timescales Please complete all purchases on the Havering Education Services portal www.haveringeducationservices.co.uk 30th April - Maintained Schools 23rd July – Academies For any variations to the above time scales, please contact us to discuss your requirements.

Service Feedback

“The LMS team are extremely helpful and always on the end of a phone when I need help. Nothing is too much trouble. This is definitely a service that is needed.”

Crowlands Primary

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Finance Support Service - Pooled funding opportunities Service description As part of the 2013-14 school funding reforms, additional funding was delegated for services that were previously provided centrally. For maintained primary and secondary schools the Schools Funding Forum makes decisions on de-delegating the budgets but for academies, special schools and pupil referral units de-delegation is not permitted. The following services enable schools and academies to contribute towards pooled arrangements to continue to benefit from economies of scale and shared risk.

What the Service can offer Trade Union Facility Time – For Havering Academies, Special Schools and Pupil Referral Service In support of an employer’s legal obligations to allow reasonable facility time for trade union representatives to carry out trade union duties and training, Havering funds facility time for branch secretaries based on the membership of the union. This ensures broad representation of staff in Havering’s schools and academies who are members of trade unions.

The following trade unions receive facility time as below: Teaching Staff Support Staff NUT UNISON NASUWT GMB ATL VOICE NAHT ASCL

Alternative arrangements Any academy or school not contributing to these pooled arrangements will need to ensure there are adequate arrangements in place for trade union facilities. The handling of any industrial relations matters will revert to a school based official or regional representatives and has the potential to lengthen a process. Academies and schools not contributing will be responsible for making their own arrangements for covering work areas/tasks etc. and costs associated with release of officials for representation or training.

Maternity Leave Insurance - for Havering Special Schools and the Pupil Referral Service only The LA administers a maternity insurance scheme for maintained schools. This provides cover for the full costs to the school for a member of staff who is absent on maternity leave.

This insurance scheme is not available to academies and is paid for by maintained primary and secondary schools through a decision to de-delegate the budget from schools.

De-delegation is not permitted for special schools or pupil referral units so this service is offered at £46.62 x per place.

General Insurance - for Havering Special Schools and the Pupil Referral Service only Budgets for insurance are delegated to special schools and the pupil referral service so they must make arrangements for sufficient insurance cover for buildings/ contents and staff/pupils and visitors to their schools.

The funding for facility for maintained primary and secondary The service available from the Council is outlined in the schools has been de-delegated in agreement with the page of this brochure called “General Insurance and Risk Schools Funding Forum Management and provides economies of scale through De-delegation is not permitted for academies, special the Council insurers. Special schools and the pupil referral schools or the pupil referral service so to maintain the current service need to purchase Service A and it is arrangements charges are made at £3.50 per pupil as recommended Service B is also purchased to provide contributions to a central pool administered by the LA. additional cover for contents, water damage etc.

The pooled trade union facility time arrangements provide Consultation; negotiation and representation, for TU members, on matters connected with terms and conditions.

Attendance and representation at meetings with and on behalf of union members in relation to grievances, disciplinaries, restructuring and/or redundancy, pay & grading appeals, TUPE transfers, health and safety and any other industrial relations issues where school based employees have a statutory right to representation.

Representation for members at management meetings on matters of local and joint interest i.e. introduction of new policies, notification about organisation change and/or redundancy, avoiding or resolving disagreement about working arrangements between management and employees at an early stage.

Branch Secretaries, who are funded through the pooled arrangements, are senior and experienced trade union representatives with a good level of knowledge and expertise on employment matters.

Price of the Services A.Trade Union Facility Time Academies: £3.50 per pupil Special Schools and the Pupil Referral Service: £3.50 per place B. Maternity Special Schools and the Pupil Referral Service: £46.62 per place C. General Insurance Charges are school specific

How to purchase and Timescales Please completed all purchases on our web portal www.haveringeducationservices.co.uk 30th April - Maintained Schools 23rd July - Academies For any variations to the above time scales, please contact us to discuss your requirements.

Contacts Hany Moussa (Senior Finance Officer -Schools Funding) • 01708 433 895 • Email: hany.moussa@havering.gov.uk 54

Services For Education Providers

2016 2017

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SIMS Support Service Service Description We provide a professional service delivering pro-active advice, training and support to enable schools to realise the full potential of their Management Information Systems. This is fundamental for the smooth running of the organisation and whole school improvement. The service is delivered by experienced staff, dedicated to the success of your school. The team has been awarded full accreditation by Capita Education Services for the support services provided to schools.

What the service can offer • Telephone, remote and on-site support for the full SIMS software suite including FMS • Telephone helpdesk operated by SIMS experts for fault resolution, service requests, support and advice • The upgrade service delivers installation of all SIMS and FMS upgrades and patches outside school hours, other than in exceptional circumstances • Full training programme is published on the Havering Education Services portal • Regular user group meetings and software updates • Advice and support on statutory data collections using SIMS eg School Census, Post 16 and end of Key Stage assessments • Consultancy service for on-site support and training for individuals, groups of staff, staff meetings, inset days, SMT meetings etc • Technical support for the SIMS infrastructure and databases • Development and maintenance of assessment processes to support the new national curriculum.

Service Feedback

“I cannot praise the team enough for the help and support that they give us year after year. The telephone support is excellent and on the rare occasion that the person picking up the call cannot answer the query someone else will be back almost immediately by phone or e-mail.”

• The service is delivered by an experienced team, with a firm commitment to customer satisfaction • Team members have in-depth knowledge of schools and schools and their financial management systems • Support covers the full software suite offering a successful and holistic service • The SIMS Service has 100% buyback from all Havering’s schools and academies • SIMS and FMS upgrades and software patches are installed outside school hours, except in exceptional circumstances • Access to high quality, local, SIMS and FMS training courses and workshops • Training courses are led by suitably experienced trainers, working with other providers if necessary • Regular consultation with users and clear, impartial advice on MIS software • Helpdesk is operated by SIMS experts • Swift response, on-site if necessary, is made to critical SIMS software failures • Free training is provided for any major rewrites to the core modules including FMS • The team has strong links with other departments within the LA and also outside agencies.

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“Could not manage without them.”

A Primary Headteacher

Benefits to your school

Contacts

Service Feedback

Monica Franks • 01708 433 882 • Email: Monica.franks@havering.gov.uk Verity Brome • 01708 432251 • Email: verity.brome@havering.gov.uk

A System Manager.

Services For Education Providers

2016 2017

What the school will be asked to do

Service Feedback

“The SIMS support service is outstanding in its speed of response; thoroughness in dealing with sometimes complex matters and above all puts the client first.

The Service enables school staff to work at the highest level supported by excellent user group meetings and materials.”

A School Business Manager

• Schools must hold a SIMS licence: Maintained schools can operate under the Havering LA SIMS licence, by purchasing their portion of the LA annual maintenance charge Academies require a single site licence/s purchased from Capita • The SIMS server and workstations should meet minimum Capita SIMS hardware requirements • The team require remote access the school’s SIMS server via CentraStage • Microsoft Office 2010 is required on the SIMS server with relevant updates.

Prices of the Services The annual subscription charge is banded by school phase and prices will be available on the Havering Education Services portal.

The SIMS LA Licence Fee, for Havering maintained schools only, is a separate charge calculated on a per pupil basis.

The consultancy service, for on-site support and training, is available on an ad hoc basis charged hourly, or pre-arranged half day or full day sessions Prices on request Training courses and prices are published on the portal.

Key Performance Indicators (KPIs) • Install new software, updates and patches into schools before use of the software becomes critical • Calls to the helpdesk will be actioned within one working day and 90% will be resolved within one working day • Request for on-site consultancy visits will be met within 10 working days most of the time • In the event of critical software failure an on-site visit will be made within 24 hours if it cannot be resolved using remote support

Additional Information Finance Assistant Insurance Scheme is available for Havering primary and special schools using FMS. This provides sickness absence cover for the finance assistant (after two weeks) to maintain ordering, invoice and payment procedures in FMS. Maximum half day per week for up to 8 weeks.

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

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Payroll Service Service Description oneSource Transactional Services provides a professional, comprehensive and automated payroll service which processes a gross payroll of £277.8 million per annum.

What the Service can offer oneSource Transactional Services will either: i) Provide a payroll bureaux service with the provision of reports to allow the employer to discharge its statutory functions with Government and other external agencies’; or ii) It will provide a comprehensive payroll service that deals with all aspects and requirements associated with payroll, including liaising on behalf of a School, College or an external organisation employer with Government and other external agencies.

The comprehensive payroll service provided comprises: • Monthly payments undertaken by credit transfer (BACS) directly to employee accounts • Full enquiry and advice service for staff • Multiple terms & conditions of service • Calculation and confirmation of gross and net pay for all staff including the calculation and reporting of all statutory and occupational payments, including PAYE, NI, sickness, maternity, paternity and adoption leave • Gross to net processing • Full implementation of: - income tax, national insurance administration and working families tax credits - payment of statutory and contractual sick and maternity pay - attachment of earnings orders and charitable donations - Pension contributions and other voluntary deductions.

• Implementation of pay awards including calculation and payment of arrears • Application of step progression and pay awards as instructed by the school and Schools HR • Full reconciliation of payments made • Payslip printing and distribution • Support with monthly Local Government Pension Scheme (LGPS) administration, Teachers Pension Scheme (TPS) returns and NHS pension scheme returns • Monthly payments to appropriate organisations in respect of statutory and voluntary deductions, including the Local Government Pension Scheme, Teachers Pension Scheme and NHS Pension Scheme • Manual payment of urgent salaries or wages adjustments as requested (at additional charge see below) • End of year reconciliation and online returns for income tax, NI, Teachers Pensions etc. and completion of a range of statutory returns • Calculation and payment of redundancy payments and gratuities to non-pensionable employees • Production of P45s, P60s, P11d’s • Liaison with HM Revenue and Customs, Teachers’ Pensions, and external auditors • Fully compliant with RTI and Automatic Enrolment • Dedicated team delivering telephone support • Access to a named payroll Transactional Agent, Payroll Management and Transactional Manager as the named account manager for payroll • Provision of monthly reports.

Contacts Tara Philpott (Head of Transactional People Services) • 01708 432 179 • Email: tara.philpott@onesource.co.uk 58

Services For Education Providers

2016 2017

Benefits to your school

Price of the Services

If your organisation offers Havering’s Local Government Pension Scheme to your support staff the monthly and annual data required by the Pensions Team will be interfaced and the organisation will not be required to complete new starter, leaver and contract amendment forms.

• 1st February (Academies, Colleges & External clients) • 1st October (maintained schools)

What the school will be asked to do The delivery of S.L.A. KPIs is based on mutual dependencies between oneSource Transactional Services and its customers. The customer responsibilities relating to this S.L.A. are outlined below, with detailed requirements listed in Annex 2 of the full SLA. In order to enable the proper provision of a fully comprehensive shared service it is necessary for external organisations to: • Access oneSource Transactional Services using the defined contact channels and access points. First time queries of a routine nature should be directed through Customer Support • Provide oneSource Transactional Services with the necessary (accurate) information and within the defined set time limits to enable a request to be resolved in line with the S.L.A. KPIs • Inform oneSource Transactional Services in advance if there is any delay or problem in providing information to support the customer request • Inform oneSource Transactional Services immediately if there is a change to the customer query they have raised • Attend meetings with the Transactional Services Manager to review performance • Support the Transactional Manager with demand planning and (where possible) provide accurate information on future customer demand • Support Continuous Improvement activities and projects.

The annual charge for the service is based on the number of active assignments as at:

The charging year is: • 1st September – 31st August (Academies and Colleges) • 1st April – 31st March (Maintained Schools) • Contract start date (other employers) New payroll set up charges are dependent on the length of contract you initially sign: • 3 year contract - £20 per assignment created • 1 year contract - £40 per assignment created.

Details of all additional charges can be found in the full SLA brochure.

How to purchase and timescales Purchases should be completed on the services for schools portal (www.haveringeducationservices.co.uk).

Contract duration and notice period Renewed annually once initial agreed contract period has expired.

An exit fee of 10% of the full annual contract value will be charged to cover the cost of data transfer to another payroll provider.

Key Performance Indicators (KPIs) Collection Quarterly or Annual

Target Level

• Service error

Quarterly

99%

Number of late payments of employee salaries

Quarterly

0

Reports issues as per timetable

Quarterly

0

Payroll errors that impact on timesheet data accuracy, impacting salary by 25% or more

Quarterly

0.00%

Payslip distribution by the last working day of the month (or relevant pay date)

Quarterly

100%

Number of late third party payments

Quarterly

0

Key Performance Indicator Number of under payments • Payroll error

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Communications Service Description

Benefits to your school

The communications team provides a comprehensive service that supports the council’s corporate and strategic objectives by promoting what the Council does through the press, advertising, branding, publications, web and social media and reputation management.

What the service can offer The service is wide-ranging and includes public relations and media advice, consultation support, events management, copywriting and proofing, graphic design service, advertising, web design, social media and online media management, marketing and filming and producing short videos. The Communications remit changes regularly as new ways of communicating are developed.

Schools can contact communications for support at any time for media and crisis management advice. The team can also promote events and consultations through their existing channels including the Havering website, social media, the Council’s quarterly Living Magazine and e-news bulletins, advertising and press.

Charges for Services There are costs for the design and print service.

All projects are estimated and costed according to time and complexity. All editorial is free in Living in Havering, with discounted advertising rates for schools.

Service Feedback

“I just wanted to say a big thank-you for the part the Communications team played in the Password Safe Campaign. It has gone really well with 895 users having signed up since we started the push (with 785 before the forced mandating was applied).”

Geoff Conell Director of ITC

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Sunita Patel (External Relations Manager - Press) • 01708 434771 • sunita.patel@havering.gov.uk Contacts David Malcolm (Design Manager – Graphic Design) • haveringdesign@gmail.com Joanne Yeomans (Commercial Projects Manager – Events and Advertising) • joanne.yeomans@havering.gov.uk

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Printing Services

Services For Education Providers

2016 2017

Service Description We offer you a full range of Services including artwork creation, logistics, storage facilities, Variable data printing, mailing and more.

ICT Printing Services department has a team of experience print staff that are able to take care of your print requirements in a speedy and cost effective way.

The Aim of the department is to obtain best value for the supply and production of print, for the Council and its partner organisation and to free up client time, to allow clients to perform their core duties.

What the service can offer • A full range of Print material, letter headed paper Posters of any size, Banners, pull up banners, Leaflets, booklets and much more • Create artwork ready design • Print Management and Procurement facilities • Printed matter • Print consultation service • Mailing and Bulk mailing • Variable data printing • Bank Giros • Numbering • Excel & Word Mail Merges • Duplicate Receipt Books • Official Order Pads • Delivery Service.

Benefits to your school • Fast turnaround & Delivery • Team of experienced staff to help with your requirements • Competitive Prices • Full printing and mailing solution.

What the school will be asked to do • Email through job information • Confirm quotation • Receipt job.

Key Performance Indicators (KPIs) • A 100% fulfilment of Service Specifications to advertised standards 100% of customers satisfied that enquiries are acknowledged within 24 Hours Where outstanding issues remain, 100% of affected customers kept up to date on progress towards resolution.

Timescales and Deadlines • 2 - 3 working days depending on the job in hand.

Price of the Services Prices based on individual jobs.

Please contact us to discuss your requirements.

Stephen Malyon (ITC Print Services Manager) • 02083 736 612 • Email: Stephen.malyon@OneSource.co.uk Contacts Paul Gower • 01708 432 109 • Email: paul.gower@OneSource.co.uk ICT-printingservices@newham.gov.uk • copyshop@havering.gov.uk

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Strategic Procurement Unit

Service Description This service provides advice and support on all Procurement related issues that will help you achieve more from your expenditure, as well as ensuring compliance with all relevant legislation, collaborative opportunities, guidance on contractual terms and conditions and access to a range of value for money contracts.

What the service can offer The Standard Service • Awareness of existing Council and other collaborative contracts Audit Healthcheck • Guidance on accessing all corporate contracts Why not let us schedule you for a procurement audit • Professional guidance for supply and health check. This will ensure probity of the procurement contract procurement process being followed by you and that best value is being • Ensure that appropriate advice is given on the achieved. The school will receive: compliance of all prevailing government procurement • An on-site review of your contracts legislation namely • Advice on best practice and guidance for the award of - Havering contract procurement rules similar contracts in the future - EC procurement regulations • A benchmarking exercise to ensure best value is - Adherence to British, European and International being achieved standards (as and where applicable) • Guidance and support in how the contact should be - Advice on staffing issues in relation to outsourcing and managed to ensure compliance with the terms and TUPE regulations best value continues to be achieved going forward - Advice on Contract Law, Indemnities, Warranties, • A written report of the outcomes and action plan to Terms and Conditions of contracts ensure ongoing compliance.

• The Strategic Procurement Unit will act as a liaison with other specialists and departments (i.e. legal, Benefits to your school finance and HR), concerning all procurement matters • All services are provided by qualified and experienced • Guidance and assistance on the management of staff with a long history of awarding and supporting contractors, performance monitoring, annual price contracts on behalf of Havering Council and schools reviews, disputes and determinations • Easy to follow guidance • The procurement service includes the opportunity to • Comprehensive contract documents buy goods and services from a wide range of corporate • Understand if best value has been achieved contracts and suppliers. All of these have been • Innovative solutions to achieve improvements to professionally procured and offer substantial savings supplier performance within the context of ‘best value’.

• Ensuring you are fully conversant with all Procurement Training relevant legislation.

• Additional support available on a consultancy basis • Strategic Procurement Team • Contract Management • Request for quote. (capital Esourcing - council’s eTendering system) The Strategic Procurement Team can as required • Support specific contractual requirements • Undertake reviews of existing contracts to establish if best value is being achieved • Lead on behalf of the school the award of specific contract requirements Contacts 62

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Maintained schools - 30th April 2016.

Academies - 23rd July 2016.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies.

Jean Coleman (Contract Management Specialist) • 0203 373 8485 • Email: jean.coleman@onesource.co.uk enquiries mailbox • eprocurement@onesource.co.uk

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Free School Meals Eligibility Checking Service Service Description Provides a service that checks the eligibility of claimants for free school meals and pupil premium on behalf of academies, special school and the pupil referral service.

What the service can offer

Price of the Service

• The Local Authority operates an Eligibility Checking Service through a central Government hub.

Only LAs have access to the hub • Online application for new claimants is available through the Council’s website • No need to see evidence of eligibility as the parent/ guardian will have already been assessed as eligible for other benefits that qualifies them for free meals for their child(ren) • Eligibility is recorded as continuous so does not require annual renewal by the parent/guardian • A regular monthly checking of all claimants through the hub determines if the claimants are still eligible.

If no longer recorded on the hub the parent/guardian is contacted to determine if their circumstances have changed. If no response is received within 10 days, free meals will cease • The school will receive immediate advice by telephone and confirmation by email of children that are newly eligible and advice of those where eligibility has ceased. Parents/Guardians also receive written confirmation of eligibility • Regular data checks with academy/school records for funding purposes.

£10.15 per pupil eligible for FSM based on the previous October data e.g. An academy with 100 pupils on roll who are eligible for FSM will be charged £1,000 per annum.

Timescales and Deadlines Academies are asked to sign up for this service on the portal by 31st July as eligibility applications tend to be received prior to the academic year in which they take effect. If not subscribing all applications received from parents/guardians will be referred on to the academy/ school that the children attend.

Contract duration and notice period 1st September 2016 to 31st August 2017 Special School and the pupil referral service 1st April 2016 – 31st March 2017.

Benefits to your school • A single point of reference for families and schools to check their eligibility for free school meals and pupil premium • A monthly check of continued eligibility • Early notification to academies/schools when pupils should start their free school meals provision and when eligibility ceases • Reconciliation of academies’/schools’ data with central data on eligibility for funding purposes • Without this service academies/schools would need to determine eligibility by regularly checking evidence of the qualifying benefits from each family.

What the school will be asked to do Once confirmed as eligible, provide the pupil with a free school meal (if required) and update the pupil’s record on SIMS to show eligibility. Check the returns received from the LA and advise of any discrepancies.

Contacts David Allen (Finance Manager) • 01708 433 851 • Email: david.allen@havering.gov.uk 63

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General Insurance and Risk Management Service Description Our aim is to provide a comprehensive insurance service for schools. The core service is available to schools where insurance budgets are held centrally from de-delegated budgets.

The comprehensive insurance service is also provided to special schools and the pupil referral service. Optional extras are available to all maintained schools and the special schools at an additional cost.

What the Service can offer

What the Service can offer

Service A - Main Insurance The provision of a comprehensive insurance service to support you in management of risk for your school.

With the ever increasing awareness of society of their legal rights and with compensation claims being pursued for allegations of failure to educate, bullying, stress etc, it is imperative that proper insurance cover is provided for your school and governors. Our service, provided by a professional team who understand your educational needs, offers the following: Arranging and updating the essential insurance covering buildings/contents and staff/pupils and visitors to your school.

Utilising the economies of scale to purchase from insurers and by the use of the Council’s insurance fund the following cover: Fire: Buildings and contents (Excludes accidental damage, malicious damage, water damage etc.)

Employers Liability Public Liability Officials Indemnity Libel and Slander Insurance of Money Engineering: • Boilers • Pressure Vessels • Lifts (including devices for the handicapped) • Multi gyms • Machines Computers Motor / hired vehicles (not employees cars) Fidelity Guarantee Personal Accident: • Out of school activities • Assault • Work Experience Hirers indemnity

Service B - Optional Extras Available to all maintained schools as optional extras Balance of Perils (accidental damage, malicious damage, water damage etc.) for buildings and contents Schools activities scheme (includes cover for on and off site activities) Due to the usual 100% take up of the optional extras, and in agreement with the Heads’ Forum schools will be automatically included and prices circulated with an opt out option, this negates the need for individual declarations.

What the school will be asked to do Provide access for surveys etc undertaken by insurers from time to time and implement any recommendations.

Take reasonable precautions in preventing incidents and losses arising and mitigating the effects. Report incidents and potential claims promptly. Cooperate and provide assistance for claims investigations including witnesses.

Advise the insurance team of significant change in activity.

Consult the team/insurers in respect of new build or refurbishments Provide details of contract works where works in progress cover is required Meet relevant policy excesses.

Key Performance Indicators (KPIs) Service Standards The service is open to telephone and personal callers from 9am to 5pm. Monday to Friday. In addition the insurance team are available via e-mail and the section provides a fax service. We aim to answer telephone calls within five rings and where possible correspondence answered in full in 15 days.

Contacts Paula McLoughlin, Deborah Brophy, Angela Farmer • 01708 432 369 Fax 01708 432 552 64

•

Email: insurance@havering.gov.uk

Services For Education Providers

2016 2017

Additional Information Benefits In the event of a claim arising, a claims service is provided liaising with the insurers, their appointed solicitors, loss adjusters and your school - if necessary attending court with your witnesses.

Monitoring the claims statistics to provide risk management advice.

Long Term Agreements To obtain some stability of premiums for the insurance portfolio the Council entered into a long term agreement with the insurance company for a period of five years.

The current agreements allow a discount of some 10% + 5% in return for a guarantee that the Council will renew its policies.

The contract with the insurers is retendered on a regular cycle with an extension option to ensure competitive rates and value for money is obtained. The contract was entered into on the 1st January 2008 and extensions agreed from 1st January 2013 & 1st January 2015 • Market inflationary increases are accepted but any increase above this releases the Council from the agreement should we wish to do so • By purchasing insurance cover on a bulk basis the rates are very competitive and therefore it would be advantageous if the Council could indicate that your school wishes to continue to be included in the blanket Council wide contract for the next two years • Your participation confirms your continued agreement to entering into such a partnership with the Council.

Alternatives • Should you decide not to take advantage of the Borough scheme you must ensure that your insurance portfolio is placed with a reputable insurer in the joint names of the Council and the school, and that your policies have adequate sums insured and limits of indemnity to protect your governors, the school and the Council • Your arrangements will need to be verified by the Council prior to entering into a contract • Please also bear in mind that whilst our current insurers are satisfied with the existing levels of security in schools, another insurer may offer you a lower premium but require considerable improvements in both physical and alarm protection to your buildings and indeed many schools with non-standard structures may well experience difficulty in obtaining cover at all (e.g. buildings of timber construction).

Price of the Services For maintained primary and secondary schools, budgets for the main insurance cover have been de-delegated so the cost of the core service at “Service A” above is met centrally. Schools will be advised separately of the cost of buying in the optional extras at “Service B”.

Timescales and Deadlines The optional insurance prices, whilst on an opt out basis, are advised in advance of renewal when terms are received from insurers.

Service Feedback

”Many thanks for your response and help, this has come as a nice surprise especially at year end for us.”

Gaynor Griffin-Stenning Broadford Primary school

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oneSource Assurance Services (Internal Audit)

Service Description

Why buy our service?

oneSource Assurance Services brings together the Internal Audit and Counter Fraud Teams. Internal Audit is defined as “an Independent, objective assurance and consultancy activity designed to add value and improve an organisation’s operations”.

The service provides assurances to Headteachers and Governing Bodies with regards to the system of internal control in key risk areas within the school. All maintained schools are audited every three years by the LA and in addition can purchase a health check from oneSource Assurance Services in the interim years.

Headteachers and Governing Bodies require assurances to support them in fulfilling their roles within schools.

The demands and challenges on all public sector organisations are increasing and ensuring that there are robust arrangements in place for audit and risk management is critical in ensuring the School has the best chance of achieving its strategic and operational objectives.

Packages Include: • A review of key systems and processes in operation within the school • An opportunity to meet with experienced auditors that understand risk and control and will provide honest feedback and practical recommendations • Verbal feedback at the end of the day and a written report, including an audit opinion on the level of assurance.

Benefits: • Support in assessing compliance with relevant financial standards and legislative requirements • Advice and support on efficient and effective mitigation of risks • Impartial auditors with experience of school financial management, who understand the challenges a school environment can pose and who can offer advice as to best practice • A value for money service that is sufficiently flexible to adapt to the changing assurance needs of the school.

What the Service can offer • An on-site review of the key systems and processes in the school with verbal feedback • A written report, including a judgement on the level of assurance • Follow up of prior recommendations to provide assurance to the Governing Body that weaknesses have been addressed • A tailored health check (maintained schools only) focused on specific areas of risk • A specific assurance report relating to a particular area of risk for the school, as a one off piece of work • Academy Assurance Audits • Fraud Workshops / Awareness Training • Bespoke consultancy • Bulletins • Change Assurance / Governor Induction.

Contacts 66

Sandy Hamberger • Interim Head of Internal Audit • 01708 434 506 • Email: sandy.hamberger@onesource.co.uk Phil Harris (Principal Auditor) • 01708 432 616 • Email: phil.harris@onesource.co.uk

Services For Education Providers

2016 2017

What the school will be asked to do

Additional Information

• Agree a convenient date for the visit • Complete a short pre-visit questionnaire to assist in the development of the visit that is tailored to your needs • Ensure key staff are available during the visit to meet with the Auditor • Make key documentation, set out in the planning stage, available to the Auditor • Provide timely responses to draft reports so that a final report can be produced.

Packages Internal Audit Health Checks We will provide assurances to Headteachers and Governing Bodies with regards to the system of internal control in key risk areas within the school.

The health check will include: • A tailored audit programme focused on specific areas of risk agreed in advance of the visit • Follow up of existing recommendations to provide assurance that previous weaknesses identified have been addressed • Annual rather than triennial assurance on the control environment.

Should the school receive a substantial or full assurance opinion at the full tri-annual audit and the following health check, then for the third year, the team, with agreement of the school, can undertake a bespoke review. This would involve focusing in more detail on a high risk area where the Governing Body requires assistance.

Academy Assurance Audits This service provides assurances to Headteachers and Governing Bodies with regards to the system of internal control in key risk areas within the Academy.

The audit services provided will enable governors of Academy trusts to demonstrate that the assurance criteria, detailed within the Academies Financial Handbook, have been satisfied.

Bespoke Consultancy We can provide one off pieces of work that focus on specific risk areas or areas of concern for Headteachers and/or Governing Bodies.

Any school requiring this type of work should contact oneSource Assurance Services directly for a quote.

Regular Bulletins Bulletins and newsletters will be issued via the portal throughout the year, as required.

This will include national guidance and local examples of best practice to better equip schools to minimise the risks associated with the school environment.

Change Assurance / Governor Induction Governor Workshops will be available to purchase, which will outline: • Internal Audit’s expectation when carrying out a review, in particular, in relation to the Governing Body fulfilling its responsibilities; • Current and emerging risks faced by schools.

Fraud Workshops / Awareness Training • Criminal Investigations into possible fraudulent activity both internal and external • Online or Face to Face bespoke Fraud Awareness Training either ad hoc or on a rolling basis • All at an agreed fee, either daily or a set price dependant on requirements.

Key Performance Indicators (KPIs) Audit reports will be issued within three weeks of the audit visit.

Price of the Service A set price for the audit health check will be charged in the years between tri-annual audits. Costs of all further packages will be agreed with the client in advance of any work being undertaken. Any additional advice or support would be agreed up front and charged at a daily rate based on the work required.

Contract duration and notice period Our services can be purchased a year at a time, so a notice period is not required.

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Health and wellbeing in schools Service Description

What the Service can offer

The Health and Wellbeing in Schools Service supports schools to improve pupil health and to develop widely-recognised links between wellbeing and attainment. It enables schools to effectively identify and meet pupil needs and provide clear evidence of this in line with new Ofsted criteria and National Curriculum objectives.

The service provides training to inspire delivery of high quality teaching and learning in curriculum subjects, including cooking and nutrition in Design and Technology and the health aspects of PSHE education. In doing so, it helps schools to demonstrate their commitment to a broad and balanced curriculum. The service also supports achievement of Healthy Schools London awards which embody a whole school approach and promote spiritual, moral, social and cultural development and British values. Through this approach, pupils are empowered to take control of their own health and are able to confidently explain how to keep themselves healthy and make healthy choices in relation to food, fitness, and their emotional and mental wellbeing.

The Core Offer uses the Healthy Schools London awards process to review provision for health and wellbeing, and develop and implement action plans to improve outcomes in identified areas of need. The Enhanced Offer provides expert support, tailored to borough or individual school needs as required, including staff training, resources, in-school support and delivery of workshops to pupils and parents.

The Health and Wellbeing in Schools service links closely to universal services provided by LBH (e.g. School Nursing Service, TfL STARS programme) and provides a clear mechanism by which to effectively address needs identified in the annual Children and Young People Survey and School Health Profiles. All schools in the borough will receive a half-termly ‘Health and Wellbeing’ e-newsletter containing information on locally-commissioned services, externally-funded programmes and national campaigns; promotion of upcoming workshops/events; and celebration of Healthy Schools London award achievements.

Schools can choose to purchase the Core Offer and/or select from a variety of training and support offered under the Enhanced Offer.

Core Offer: • Healthy Schools London bronze/silver/gold award workshops (annual subscription includes attendance at up to two workshops per year) • Termly Health and Wellbeing networking events, incorporating sharing of best-practice and feedback on draft award applications (annual subscription includes unlimited attendance) • Email/ telephone support to complete applications and successfully achieve awards • Annual Havering ‘Healthy Schools London’ Celebration Event • Priority places at free workshops/ training offered via the Health and Wellbeing Service • 10% discount at Enhanced Offer workshops.

Enhanced Offer: Under development. Full details will be published on www.haveringeducationservices.co.uk Training and support requested by schools to date, that we intend to offer, includes: • 1:1 in-school support to complete HSL award applications • Staff training at a central venue on various topics, offered throughout the school year. To include: - KS1 and KS2 Cooking in the Curriculum - KS1 and KS2 PSHEE (incl. SRE, drugs and alcohol and other health aspects) - KS3 PSHEE (incl. SRE, drugs and alcohol and other health aspects) - Policy development workshops • In-school mentoring/support (e.g. in-class training, delivery of assemblies, packed lunch audits) • Delivery of parent sessions (e.g. healthy eating, healthy relationships) • Annual themed School Health and Wellbeing conference.

Contacts Claire Alp • 01708 431 365 • Email: HealthySchools@havering.gov.uk 68

Services For Education Providers

Benefits to your school • Evidenced provision for health and wellbeing of pupils in order to meet Ofsted judgements on ‘Personal development, behaviour and welfare’, ‘Effectiveness of Leadership and management’ and ‘Quality of learning and teaching’ • Effective delivery of National Curriculum objectives including Cooking and Nutrition in Design and Technology, the health aspects of PSHE education and other subjects, linking closely with spiritual, moral, social and cultural development and British values • Achievement of Healthy Schools London awards including receipt of award plaques • Silver and gold awards incorporate measurable outcomes, providing data to track the impact and progress of actions and interventions • Structured opportunities to network, and share best practice, with other schools.

What the school will be asked to do What the school will be asked to do • Purchase the Core Offer prior to attendance at any workshops or events offered as part of the Core package • Book places on training, workshops and events as early as possible • Complete a draft Healthy Schools London award application following relevant workshops, and bring this to networking events and/or submit by email for feedback. Following feedback, make recommended amendments and submit online to Healthy Schools London for approval.

2016 2017

Price of the Services Core Offer - £595 annual subscription* Enhanced Offer – Under development.

Prices will vary according to type of training, support or event purchased. Prices will be confirmed on www.haveringeducationservices.co.uk *Please note that the bronze award should be renewed every two years. A 50% discount on the annual subscription is offered to schools that wish only to renew their bronze award and continue to take advantage of networking opportunities and discounts on Enhanced Offer training or support during the year.

Timescales and Deadlines Purchases should be completed on the Havering Education Services portal www.haveringeducationservices.co.uk Timescales for approval of award applications submitted to Healthy Schools London are at the discretion of Healthy Schools London and not controlled by the Havering Health and Wellbeing in Schools.

Contract duration and notice period Contract duration for the Core Offer is typically 1 year: 1st April 2016 to 31st March 2017 for LA maintained schools and 1st September 2016 to 31st August 2017 for academies. The Core Offer can be purchased at any time during these dates, but the full annual price must still be paid.

Key Performance Indicators (KPIs) • Suitably qualified and experienced staff are deployed to deliver our services • Feedback on Healthy Schools London award applications submitted by email is provided within 10 working days.

Service Feedback

”The support we received from the Health and Wellbeing service was magnificent.

Our Healthy Schools journey took us from nowhere to achieving not only an award, but a legacy of practice that supported exercise, healthy eating and an interest in looking after our minds and bodies.”

Head Teacher, Scargill Infant School (Healthy Schools London ‘Gold’)

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Havering Catering Services Key Performance Indicators (KPIs) Service Description Havering Catering Services is London’s foremost Local Authority Caterer.

We provide a wide range of services founded on quality of service, quality of food and quality and sustainability of ingredients.

As well as working in partnership with local schools and academies to provide award winning meals and services we are highly active in the local community with our committed team providing a popular ‘meals on wheels’ service.

Hospitality catering is another key element of our business and we can provide advice, support and training in any of the above.

What the service can offer • Nursery Meals • Primary Meals • Secondary Meals • Community Meals via a Meals on Wheels Service • Hospitality Plus Service • Managed Service • Consultancy.

• We will provide a lunch service offering a choice of 3 main meals following our 3 week menu cycle • We operate to Silver Standard of Food For Life • Our food is free from additives, hydrogenated fats and undesirable e-numbers • Over 80% of our meals are cooked from scratch using fresh, local, seasonal ingredients • Over 20% of our ingredients are sourced from London and the Home Counties • Over 25% of our menu is certified Organic or MSC-certified • We will respond to complaints within 24 hours or sooner.

Additional Information We can also provide a Managed Service or a “Cost-Plus” operation.

Price of the Service We operate various contracts, from a nil-cost option to the school, through Cost-Plus, to a fully managed service.

Contact us to discuss the operation required and how we can benefit each other.

Contract duration and notice period This will vary according to the type of school and the length of the contract negotiated. www.haveringcatering.co.uk

Benefits to your school • The School Food Plan states that the vast majority of head teachers already believe that good food is vital to children’s health and academic achievement, and to the broader life of the school • Eating school dinners is better for children. It is also better for the school’s finances • Only 1% of packed lunches meet the nutritional standards that currently apply to school food • Almost 20% of children are already obese by the time they leave primary school at eleven.

What the school will be asked to do The school will provide the kitchen and dining room facilities and be responsible for the amenities such as gas electric and water.

The school will be expected to work with the Catering Staff to ensure the smooth running of the service, including supplying numbers in good time for the service and providing feedback.

Contacts 70

Dennis Brewin (Catering Services Manager) • 01708 433 211 • Email: dennis.brewin@havering.gov.uk Dennis McKenzie (Business Manager) • 01708 434 739 • Email: dennis.mcKenzie@havering.gov.uk

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Passenger Travel Services

Services For Education Providers

2016 2017

Service Description The London Borough of Havering’s Passenger Travel Service team can provide your school with specialised transport to meet the majority of your requirements.

Transport is available 7 days a week & trips to destinations in England, Scotland, Wales & the near continent can be quoted for.

What the service can offer • Transport by the following vehicles: - 7 seat Galaxy people carriers - 15 seat wheelchair accessible van conversion buses - 17 seat Minibuses - 16, 24, 32, 34 & 40 seat wheelchair accessible coach-built buses - 77 seater double decker buses (with lap belts) • Transport can be arranged for almost any type of trip including Swimming, Sports days, Museums & Educational visits.

Benefits to your school Staff • All staff have ID badges, uniforms and have been Enhanced DBS checked • All driving staff have been trained to the level of Certificate of Professional Competence • All staff have received training in Basic First Aid, Disability Awareness, Diversity & Customer Care • Some staff have also been trained in Use of Oxygen, Challenging Behaviour, Dementia & Epilepsy etc.

Vehicles All vehicles are: • PCV Licensed for Hire & Reward • Fitted with 3 point adjustable Lap & Diagonal Seat belts (apart from 77 seaters, which have lap belts) • Climate Controlled and have Sensory (Mood) Lighting • Borough based • Inspected every 8 weeks by our own in-house workshop • Regular Servicing & Lola inspections on Tail-lifts • 24 hour breakdown cover • Tail-lift accessible.

Contacts

What the school will be asked to do • Work in partnership with us in order to provide the most effective and efficient service • Inform us of any service issues as soon as possible • Maintain effective communications.

Prices of the Services The standard price for all trips within the borough is dependent upon the size of vehicle required.

The price of trips out of borough are available from the Admin team on 01708 433 230 / 3232 / 3188 Or alternatively you can email us at: pts@havering.gov.uk If you wish to be included on the courier service run, please let us know.

Timescales and Deadlines Enquiries are invited between 8.30 & 17.30 on Monday to Friday.

Whilst early bookings are most likely to be accommodated transport can often be provided at short notice.

Contract duration Contracts can be either ad-hoc or regular in nature.

Contracts can be arranged to cover your regular requirements over any period.

Stan Brewster (Administration Manager) • 01708 433107 • Email: Stanley.Brewster@OneSource.co.uk Simon Blake (Fleet Manager) • 01708 433 202 • Email: Simon.Blake@onesource.co.uk

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Educational Psychology Team Service Description The purpose of the Team is to promote the all-round development of children and young people (including wellbeing, health, personality, talents and abilities, academic achievement) to their fullest potential through collaborative work with individuals, families, early-years settings, schools, colleges, educational managers, and other agencies. To achieve this we will: • Develop approaches to help prevent, minimize and seek to remove barriers which affect the healthy development of children and young people.

• Provide a consistent professional service of the highest possible quality within Havering borough and local council areas in accordance with statutory responsibilities, professional ethics and council policies.

• Work collaboratively with children and young people, parents/carers, early-years settings, schools, colleges, education managers and other relevant agencies in the best interests of children and young people.

• Promote effective inter-agency working at all levels with the focus on the outcomes for children and young people.

• Develop psychological services for 0 to 25 with the aim of improving the life chances of young adults with particular reference to the most vulnerable groups.

What the EP Team can offer The Havering EP team has an excellent track-record in supporting early-years settings and schools at different levels and in a variety of ways: • Whole-School/setting development work • Staff training support and capacity building • Individual pupil assessment advice and support • Parent Support and Training • A wide range of collaborative initiatives to increase achievement and wellbeing

A.Whole School Development and INSET • Advice & support around school policies and school development plan : - Inclusion/SEND policy including local offer and provision development.

- Behavior management policy - Pre-post OFSTED support • Early Years Development work • Evidence based interventions for example Precision Teaching, Peer tutoring, Cued Spelling, reciprocal teaching • Literacy –Havering EPS Literacy project • Numeracy – Maths interventions: what works best • Behaviour – 5P Behaviour Management; Behaviour Web Analysis; plus others.

• Autism – including behaviour management • Working Memory in the classroom • Solution-focused Approaches • Other bespoke programs depending on the needs of the school B.Staff Support • Staff consultation – individual and/or group • Coaching for teachers and support staff • Problem solving and conflict resolution • Training for teaching assistants; learning mentors; home support workers C.Work with Individual Pupils • Assessment & observation of individual pupils • Reading /literacy interventions, strategies & advice • Numeracy interventions, strategies & advice • Behaviour - 5P Behaviour Management; Behaviour Web Analysis; plus others.

• Psychological/cognitive interventions: e.g.

- Cognitive Behaviour Therapy type approaches - Motivational Interviewing • Social, emotional & therapeutic interventions : including - Solution focused interventions - Circle of Friends and Circle of Adults - Counselling/coaching for pupils - Social skills training; anger management • Person-centred approaches including reviews • Assessment for Exam concessions • Consultations – including by telephone and email D.Parent Support and Training • Discussions & consultations around individual pupils • Parent workshops/training • Parent drop-in surgeries • Consultations –including by telephone E.Other collaborative Initiatives • Transition management and policies • Risk Assessments etc.

Contacts 72

Ulla Patni (PEP) • Email: Ulla.patni@havering.gov.uk Lisa Harvey (5-19 School support) • 01708 433 936 • Email: Lisa.harvey@havering.gov.uk

Services For Education Providers

Services Charges • Individual assessment and follow-up support: £550 per day; £350 per half day (7 and 3.5 hours respectively).

• Whole School Development and INSET activities: £550 per day per EP – however if two EPs deliver the cost could be adjusted - plus cost of any special purchases • Teacher and Parent Support: Cost of lead Psychologist as above; additional support staff and materials will depend on particular requirements of the program.

• Discounted packages available for annual subscriber to EP service offer including extended programs and/or ‘early bird’ bookings.

Key Performance Indicators (KPIs) All our Area and School Educational Psychologists, Assistant EPs and Associates staff will have appropriate professional qualifications and knowledge of relevant local and national issues to enable them to facilitate and otherwise contribute to individual, group and/or strategic school improvement work. The focus, nature, timescale and intended outcome for all individual and/or school based work is established in consultation with the appropriate member of staff at least two weeks prior to the program of work.

Communications by email and telephone are acknowledged within 3 working days with a full response or further action or clarification within 5 working days. Written reports, where appropriate, are processed within 15 working days of completion of the assessment or training program, with a clear outline of recommendations and agreed action points for all parties.

2016 2017

What the School/Education setting will be asked to do Discuss with the School/setting EP and other CAD colleagues (e.g. Advisory Teachers) the needs of school/ college/setting and how these can be met through input from the EP team.

Agree the required programs of support and sign up to as soon as possible using the appropriate forms for initial discussion and confirmation via Education services portal.

How to purchase and timescales Confirmation is required via Education services portal.

For annual subscriptions, maintained schools will need to have signed up on the portal latest 31st April and academies by 23rd July. However, early years settings and colleges may have different timescales. In all cases earlier consultation is advised as part of the preparation and planning process.

Contract duration and notice period Contract duration is typically 1 year: 1st April 2015 to 31st March 2016 for LA maintained schools and 1st September 2015 to 31st August 2016 for academies.

However, early years settings and colleges may have different timescales; therefore earlier consultation is advised as part of the preparation and planning process.

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Swimming Pool Services Service Description Sports and Leisure Management Ltd (SLM) provide a pool maintenance service to local schools within Havering who operate swimming pools.

What the service can offer

Key Performance Indicators (KPIs)

Professional maintenance of your swimming pool: • Water treatment (chemical dosing, backwashing) • Quality of the water • Water testing • Advice on any pool related issues including health and safety for pools.

• 100% of schools rate the pool service provided as good or excellent • All service requests (initial visit or phone consultation) carried out within 48 hours of taking the call.

Benefits to your school Knowledge that your swimming pool plant is being overseen by an experienced and qualified pool engineer.

What the school will be asked to do

Price of the Services Please contact the pool Engineer at Hornchurch Sport Centre for further information.

Timescales and Deadlines As soon as your school experiences a problem with your pool please contact Kevin as quickly as possible so that he can schedule a visit into his working day.

Contact the Pool Engineer Kevin Matty (based at Hornchurch Sport Centre) on 01708 454135

Contacts 74

Rhys Lewis (Leisure Management partnerships Coordinator Manager) • 01708 431 618 Kevin Matty, (Pool Engineer) • 01708 454 135

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Service Description The council’s external leisure operator provide swimming tuition to many schools within the Borough using the swimming pools at Central Park Leisure Centre and Hornchurch Sport Centre.

What the service can offer Provision of a range of water skills in a group situation: • basic water confidence • correct stroke technique • fundamental life saving skills.

Benefits to your school High quality professional swimming tuition by qualified and dedicated swimming teachers.

What the school will be asked to do

accordance with SLM’s recruitment and safeguarding guidelines.

100% of schools and academy customers satisfied with the level of swimming instruction that the council’s external leisure operator provide.

Prices of the Services Please contact the leisure facilities directly for further details and availability.

Additional information

Contact the General Manager at Central Park Leisure Centre or Hornchurch Sport Centre.

As well as school swimming lessons the council’s external leisure operator can also organise Sports Activity Days for schools. Contact the managers for more information.

Key Performance Indicators (KPIs)

Contract duration

All swimming instructors are Amateur Swimming Association (ASA) qualified and are recruited in

Maintained Schools: 01/04/2016 – 31/03/2017 Academies and Free schools: 01/09/2016 - 31/08/2017

Dan Humphries (General Manager, Central Park LC) • 01708 382 820 • Email: DanHumphries@everyoneactive.co.uk Contacts Chris Spencer (General Manager, Hornchurch Sports Centre) • 01708 454 135 • ChrisSpencer@everyoneactive.co.uk Rhys Lewis (Leisure Management partnerships Coordinator Manager) • 01708 431 618

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Hornchurch Stadium Athletics Track

Service Description Hornchurch Stadium has a 6 lane 400m running track together with two jumping pits available for school use. The facility also has high jump, pole vault, shot, discus and hammer facilities; however use of these is restricted to Havering Athletics Club.

What the service can offer The athletics track and jumping pits are available for hire by local schools/ colleges between 9am and 5pm Monday to Friday for curriculum use or for your annual sports day. Facilities can be booked by the hour, half day or full day.

Benefits to your school Delivery of the PE national curriculum pupils have the opportunity to run on a 400m athletics track, just like British athletes like Jessica Ennis –Hill, Christine Ohuruogu and Adam Gemili.

The stadium can be used to host your annual school sports day. There is spectator seating available so that parents can also enjoy the day watching their son/daughter compete.

Timescales and Deadlines Bookings can be taken from January 2015 for the spring and summer terms.

How to Book To book the stadium for school use please contact: Rhys Lewis, Cultural and Leisure Services, The Stableblock, Langtons House, Billet Lane, Hornchurch RM11 1XJ Tel: 01708 431 618

Price of the Service 1 Hour booking - £36 Half Day - £96 Full Day/Sports Day - £198

Contacts Rhys Lewis, Cultural and Leisure Services • 01708 431 618 or 07816 465 493 76

Services For Education Providers

2016 2017

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Education Brokerage Service

Service Description The Education Brokerage Service comprises of a portfolio of publicly tendered, market tested and quality assured suppliers of goods and services that can be used with confidence. The portfolio currently comprises of 19 distinct service strands. The brokerage scheme was initiated in 2013 as a tangible demonstration of the London Borough of Havering’s commitment to supporting education establishments in ensuring that they achieve good value for money and that procurement risks are minimised when purchasing good and services that are not available from Havering Education Services.

The brokerage scheme is an on-going process and new services are added in consultation with subscribers. The process of brokerage involves: • Identification of areas of additional needs for goods and services • Development of service specifications and framework agreements • Public tender • Vetting of shortlisted suppliers, including taking references from their education based customers • A series of supplier interviews and presentations with representation from a cross section of school business managers • Award of brokerage framework status We are committed to the expansion of this scheme. If you are interested in accessing suppliers via the scheme, please contact a member of the Central Business Support Team for more information and how to subscribe.

Contacts 78

Shola Omogbehin (Business Development Manager) • 01708 433 783 Mob 07904116353 • Email: shola.omogbehin@havering.gov.uk Michelle Tarten (Admin and Finance Officer) • 01708 431 108 • Email: michelle.tarten@havering.gov.uk

Services For Education Providers

2016 2017

Benefits of subscribing to the Brokerage Service T•

Contract Management A central team to systematic contract manage and review suppliers to ensure rigorous performance management and continuous improvement. We will step in and deal with any issues that you couldn’t resolve satisfactorily with suppliers.

Legal Protection Protection under the legal brokerage contractual terms and conditions that all suppliers have agreed to. This legal document is designed to give you peace of mind and to complement your specific contract for the supply of good or services purchased from selected suppliers.

Economies of Scale The Authority led approach and the large number of brokerage subscribers means you can purchase goods and services more economically due to the benefit of economies of scale

Risk Management You will have a measure of peace of mind since the brokerage team maintains a risk register considering the risks that are associated with brokerage providers and how they are being addressed. For example, should a service fail to meet expectations, additional pressure on the supplier can be applied by the team to assist in rectifying the problem. In the worst case, suppliers may be decommissioned from the brokerage scheme.

Government Requirements Enable you to meet the Government’s requirements for school and Academies competition.

Choice Access to a wider range of suppliers than you may be able to easily access when procuring on your own

Time Saving You save time in finding and evaluating suppliers of goods and services

Transparency and Accountability Brokerage Supplier are required to provide quarterly monitoring information detailing purchase levels and savings achieved by brokerage subscribers. This information is analysed and verified and both an overview report and a subscriber specific report is generated and shared with brokerage members.

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Education BrokerageBrokerage Service Service Number of suppliers available

Service Type

Special discounts for Brokerage Members

Building/Repairs

2

Company A - 5% discount off the cost of repair and building project work.

Company Bw15% discount off the cost of repair and building project work

Cleaning Contractors

1

Discounted rates per cleaning operative that is required to your site for Brokerage members

Cleaning Supplies

3

Specially discounted price list has been set up for Brokerage Members. One supplier offers 20% discount to Brokerage Members on contract catalogue products

Counselling Services

2

One of our suppliers offers 10% discount to Brokerage Schools who refer more than 10 pupils in an academic year

Educational Supplies (Paper, Office and Classroom Stationery and Equipments)

1

White A4 paper 80gsm £1.58 per ream (£7.90/box) Additional 10% discount off the main Education Catalogue (Terms & Conditions Apply)

Employee Assistance Programme (EAP)

2

Specially discounted ‘Per head’ rates for both telephone and face to face counselling. Additional face to face counselling sessions at a special rate of £45

First Aid Training

1

Our provider offers up to 50% discount on individual and group bookings for both off site and on-site training

First Aid and Health & Safety products

1

Up to 50% off usual website prices.

Special Defibrillator price of £1000 + VAT

IT Consumables & Hardware (Ink Cartridges, Toners, IT Hardware)

1

Print & IT products average savings for Brokerage members are over 30% from the market price.

Photocopier (Multi-Functional Devices)

2

Company A - Brokerage members will benefit from up to 37.5% reduction on cost per prints and up to 20% off hardware prices.

Company B - Print & IT products average savings for Brokerage members are over 30% from the market price.

Security Systems Installation & Maintenance (CCTV and Coded Access Systems)

1

10% discount to any Brokerage member who utilises more than one service. Further 2.5% discount to any member who then adds CCTV maintenance

Sports Equipment Maintenance

1

Discounted prices for the inspection of sports hall and outdoor sports equipment

2

Company A - Standard 10% Education Discount + Additional 20% discount exclusive to Brokerage Members Company B - 25% discount on Hardware on Phone System orders

Telephone Systems

”Had a very productive meeting with company X last week and got a good deal thanks to you on A grade A4 paper.”

David Rickett, School Business Manager Engayne Primary School

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Services For Education Providers

2016 2017

Additional Services being tendered to be available in March 2016 The following services were being tendered at the time of print and will be available to use in March 2016.

• Water Dispensers and Cooling Systems (Water Coolers) • Landscaping Services • Online Cashless Payment Systems • Virtual Learning Platforms • Pest Control Services • Occupation Health Services

Subscription Fee A contribution fee is paid to use the Brokerage Service and prices are based banding of schools and settings depending on pupil numbers. If you are interested in subscribing to this service or you would like additional information, please contact the Brokerage Team on the numbers shown below.

Existing brokerage members are able to locate applicable prices on the Education Services Portal.

Service Feedback

“We have been buying toner for our office printer from Company Y. They are really good. Super cheap, excellent customer service and one day-delivery.

First Aid Training -Have had some feedback and staff have said that the course was confidence building, clear and they gained skills they didn’t have.

A very worthwhile day” Alison Bryan, Finance Officer The RJ Mitchell Primary School

Contract duration and notice period

Contact

Contract duration is for 12 months and is typically 1st April – 31st March for Maintained Schools and 1st September to 31st August for Academies. For Early Years Settings, the contract will be tailored to the relevant accounting year.

Shola Omogbehin Business Development Manager Education Traded Services t: 01708433783 m: 07904116353 shola.omogbehin@havering.gov.uk

For newly interested schools or settings, we can offer flexible contract start and finish dates depending on when you sign up.

Additional Information Please remember that the Brokerage Team will help you with the selection of suppliers for other services not included within this process, subject to our capacity.

Michelle Tarten Admin and Finance Officer Education Traded Services t: 01708 431108 michelle.tarten@havering.gov.uk support.educationservices@havering.gov.uk

Service Feedback

”It great to see how hard you work for us and when things do not go right, how quick you are to deal with them. Many thanks for your continued help and support, we do appreciate you!”

Gaynor Griffin-Stenning Broadford Primary school Finance Officer

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Central Customer Support Team About the team The team was established to ensure a centrally coordinated approach to the delivery of education support services across Havering Education Services.

One of the main aims of the team is to act as an enabler and the central point of information and support services for the Council’s service providers, education establishments, external partners and individuals. The Education Services Portal www.haveringeducationservices.co.uk falls under the remit of this team and work closely with our supplier, Frontline Data Ltd. It is paramount that the team ensures that all users, both internal and external, experience unhindered access to the Portal.

The Central Team takes on further responsibilities that include business development, marketing and promotion, contract management, complaints management, customer satisfaction surveys and additional relationship development activities.

• Do you require further information about services or training?

• Do you have queries about a past or recent payment?

• Are you a current user on the web portal having difficulty accessing the system?

• Are you unsure how to contact a particular service provider?

• Have you tried to contact a service provider and not received an acknowledgement or response?

• Do you need help with anything else relating to education traded services?

If you need assistance with any of the above, please contact a member of the team.

How to contact us?

Contact the Business Support Team at support.educationservices@havering.gov.uk Adele Seagull Web and Digital Support Officer t: 01708 432 033 Adele.Seagull@havering.gov.uk Michelle Tarten Admin and Finance Officer t: 01708 431 108 Michelle.Tarten@havering.gov.uk Shola Omogbehin Business Development Manager t: 01708 433 783 shola.omogbehin@havering.gov.uk

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Customer Voice Your feedback matters to us • Take part in our annual online customer satisfaction survey • Leave on-going feedback anytime on the web portal

Outcome focused “Supporting Excellent Learning Outcomes for Children, Young People and Adults”

‘One Stop Shop’ • Services • Training programmes • Communication • Management Information Reporting • Easy access website – www.haveringeducationservices.co.uk

Partnership We will work with you to focus resources on key areas of school improvement and wellbeing • Our service providers work collaboratively to meet your needs

Customer Support support.educationservices @havering.gov.uk • Service enquiries • Training enquiries • Access to the online Portal • Payment Issues • Brokerage

@HaveringEduServ You can request an online version of this brochure by contacting the central customer support team.

Details on page 83 Designed and printed by London Borough of Havering. Job 004467B. February 2016.