Support & Brokerage Services for Education Providers

Support Services for Education Providers 2017 - 2018

Also included in this edition

Brokerage Suppliers Directory Page 74 - 97 For subscribers to the Brokerage Service

Foreword

I am delighted to introduce you to our 2017 – 2018 support services catalogue for the education sector, which provides comprehensive information about annual service packages and ad-hoc support available to schools and settings both in Havering and beyond.

Havering Education Services is our umbrella brand for trading services to the education sector. Over the years, we have acquired a wealth of experience, knowledge and expertise which stands us in good stead to respond to the specific needs of our school communities.

We provide a wide range of support services, and as a Local Authority we are unique in providing schools and settings with access to an Education Brokerage Framework comprising quality approved, vetted and market tested suppliers of goods and services, many of which are complementary and all of which offer the same high level of standards that schools know they can trust.

We are fully committed to a sustainable traded services model for the foreseeable future and that is why, over the next year, we are focusing resources on maximising the opportunity to maintain and strengthen the quality of services provided to education settings. Working alongside school leaders (Headteachers, Governors, Business Leads and others), we will use intelligence to re-define and refresh our service offer in order to ensure that we are best placed to respond exibly and professionally to the evolving needs of our school community.

Throughout this brochure you will find testimonials from school staff recommending our services. We hope you will find them useful in giving you real examples of how we have added value to schools.

We are very proud of our brand of support services and I do hope that you will take a look through this brochure if you have not purchased from us previously to see if we might be able to work with you. For those who have purchased from us previously, we look forward to continuing to support you with our range of services

Yours faithfully

Tim Aldridge, Director Children’s Services

Contents

Services For Education Providers

2017 2018

Key C A

P E M

S Sp

In each section, you will find next to the service name a series of circled letters. Each letter signifies the type of school that can purchase from the provider.

P Primary

M Maintained

S Secondary

A Academy

Sp Special

C College P

Service Quality Standards

pg 4-5

Publications - Our partnership with Rising Stars

pg 6-7

S

Sp

E Early Years

M

A

C

E

School Improvement and Curriculum Support Services School Improvement Services Educational Computer Centre -Computing Support and other ICT Solutions Ethnic Minority Achievement Team Education Human Resources Havering Music School Havering Adult College Europa Centre (Language Service) Attendance, Behaviour & Traveller Education Service Alternative Provision Service Governor Services

pg 8-10

• • • • •

pg 12-15 pg 16-18 pg 20-23 pg 24-25 pg 26-27 pg 28-29 pg 30-31 pg 32-33 pg 34-35

Premises, Technical and and Asset Management Services Health & Safety Advisory Service Education Buildings, Design & Maintenance Services Education Asset Management (Academies) CCTV Monitoring Service Building Alarm Monitoring (Custodian) Security Response and Patrol Service Grounds Maintenance Services

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

pg 36-39 pg 40-41 pg 42-43 pg 44 pg 45 pg 46-47 pg 48-49

Administrative, Operational and Finance Services Finance Support Service Finance Support Service - Pooled funding opportunities SIMS Support Service Payroll Service Communications Printing Services Strategic Procurement Unit Free School Meals Eligibility Checking Service General Insurance and Risk Management oneSource Assurance Services (Internal Audit)

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

pg 50-51 pg 52 pg 54-55 pg 56-57 pg 58 pg 59 pg 60 pg 61 pg 62-63 pg 64-65

Pupil and Staff Wellbeing Services Health and Wellbeing in Schools Catering Services Passenger Travel Services Swimming Pool Services Swimming Instructions Hornchurch Athletics

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

pg 66-67 pg 68 pg 69 pg 70 pg 71 pg 72

Education Brokerage Service

pg 74-97

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Central Business Unit (Client Services)

pg 99

3 5

Service Quality Standards Introduction The quality standards set out in this section are concise statements designed to provide a basis on which customers can assess and provide feedback on the quality of our service delivery. These standards have been co-developed with our service providers, taking into account feedback received from service users. We monitor these standards throughout the year through a series of continuous improvement forums involving all our stakeholders.

Aspect A - Competencies and Professional Conduct Standards

Performance Indicators

We will ensure that:

Measurable benchmarks of our performance

Suitably qualified and experienced staff will be deployed to deliver our services.

All staff are recruited in accordance with corporate recruitment and safeguarding guidelines.

Staff offering advice have in-depth knowledge and understanding of your school and local context.

100% of schools and academy customers satisfied with the level of knowledge and understanding of staff.

Senior Managers and Advisers will have expert knowledge in their field of work.

100% of customers procuring services requiring senior managers and advisers satisfied with ‘expert’ input

All staff deal with customers in a courteous and professional manner, treating all our customers with respect and dignity.

100% of customers rate our staff professional behaviour as good or excellent.

Aspect B - Customer Feedback and Complaints Handling Standards

Performance Indicators

We conduct a customer satisfaction evaluation annually.

The result will be published on our website and the feedback used to improve service delivery and quality.

At least 50% of schools participate in annual survey.

We will publish an annual report that presents the effectiveness of the traded services in terms of levels of procurement, customer satisfaction and value for money.

This will highlight key areas for improvement with clear milestones.

Traded Services Report made available to all customers in a suitable format and media.

All complaints are dealt with in line with the traded services complaints procedure linked with the corporate procedure. We will strive to resolve any problems before they escalate to a formal complaint.

100% of customer complaints acknowledged within 1 working day.

100% of complaints resolved within 10 working days.

Where outstanding issues remain, 100% of affected customers kept up to date on progress towards resolution.

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Services For Education Providers

2017 2018

Aspect C - Contract and Communications Standards You will be able to contact an appropriate member of our staff via telephone from 8.30am - 4.30pm Monday to Friday.

Performance Indicators All calls answered from 8.30am - 4.30pm Monday to Friday.

Variations may occur regarding specific services and this will be publicised by individual services.

All schools will be offered a contract review meeting.

100% of schools offered an annual contract review meeting.

100% of participants rate the meetings as being of value to them.

Meetings planned to negotiate new contracts, review existing contracts or resolve contractual issues will be minuted using standardised Havering Education Services proforma. These will be circulated to clients for approval within 5 working days.

All contract-related meetings recorded on a standardised format.

All traded services deliver the advertised service package in the time frame agreed and to the expected standard.

100% fulfilment of Service Specifications to advertised standards.

All services clearly identify the outcomes that the receiving school or academy will derive from their service provision. These will be communicated to the customer prior to service delivery.

100% of customers made aware of the outcomes of services procured.

Any unexpected interruptions or delays to the delivery of a service will be communicated, explained and discussed with the affected customer.

100% of affected schools’ customers kept informed about interruptions or delays in service delivery

All traded service teams follow an after sales review protocol to assess customer satisfaction post purchase.

100% of customers contacted within 5 working days of purchasing services.

100% of customers taking part in contract meetings acknowledge receipt of minutes within 5 working days time frame.

100% of customers contacted within 2 weeks of delivery of a service provision.

Telephone and email enquiries are acknowledged within 24hrs of receipt and an appropriate response sent no later than 3 working days.

100% of customers satisfied that enquiries are acknowledged within published time frame.

Traded services staff comply with agreed ‘cross selling’ protocols and are sufficiently aware of the collective offer to enable the effective signposting of customers to other services within the Havering Education Services to schools portfolio.

100% of customers signposted to additional ‘cross service’ buying opportunities.

All services advertise an emergency contact arrangement during working hours.

Contact number clearly and visibly available on service online page.

Our online trading portal and online resources will be regularly maintained, and updated as required to ensure that all information, including prices, is accurate and timely to empower and inform customer choice.

Services information reviewed and updated no later than 3 months before the procurement window opens for school purchases.

All information is presented clearly, free from jargon, and without ambiguity. All direct communication with customers will be tailored to suit the individual need, and the most appropriate medium is agreed and used.

All customer-bound information presented consistently and reflects the Havering Education Services branding and house style.

5

Our partnership with Rising Stars Our partnership with Rising Stars

Switched on ICT in the Early Years

Havering Education Services works in partnership with educational publisher Rising Stars to produce high-quality classroom resources. Each resource is scoped and trialled with our schools to ensure it is accessible for teachers and impacts positively on teaching and learning. Over the last five years we have developed an award-winning suite of resources which has enabled over 6,000 schools across the country to implement a robust and effective computing curriculum.

This bank of high-quality, creative activities designed for Early Years settings puts ICT at the heart of learning.

Young children develop ICT skills through meaningful experiences that cover all the prime and specific areas of learning and development.

www.risingstars-uk.com/ictearlyyears

Switched on Computing – New Edition Combining high-quality CPD videos and clear teacher guidance, Switched on Computing enables teachers to implement a comprehensive computing curriculum through activities and creative projects from the Early Years to Year 6. The updated Second Editions include new web links, the latest app suggestions to use with your projects and CPD video links intergrated into each unit.

www.risingstars-uk.com/soc

6

Learn to Code These activity books have been written specifically to address the coding and programming elements of the new national curriculum. These activities are fully scaffolded making them easy to follow for independent work and homework. We are currently working with a new partner in Spain to launch Learn to Code and Switched on Computing into Spanish-speaking countries around the world.

www.risingstars-uk.com/coding

Services For Education Providers

2017 2018

Switched on iPad

Switched on Online Safety – new for 2017

This series was developed to help our schools use their tablets effectively. Each book gives teachers a wealth of ideas for using iPads and tablets to enhance teaching of English, Maths and Science, with guidance for the best education apps available.

Our most recent collaboration, Switched on Online Safety will support schools in implementing a comprehensive, whole-school approach to online safety. With activities and resources for Year 1-6, it will help teachers plan and deliver online safety lessons and assemblies, as well as resources to help parents engage in key online safety issues.

www.risingstars-uk.com/ipad

Switched on Minecraft – NEW for 2017 Inspire children with cross-curricular Minecraft projects that deepen understanding of English, Maths, Science, History and Geography. Switched on Minecraft gives teachers clear, step-by-step guidance on setting up a safe Minecraft environment in your classroom and short video tutorials for every unit will enable every teacher to deliver the activities with confidence.

www.risingstars-uk.com/onlinesafety

Training If you are interested in training to help you with your computing curriculum then we can help. We have a range of courses on offer, including: • Getting started with Switched on Computing and the national curriculum for computing • An introduction to Scratch • Creating an educational game using Scratch • Making movies with iMovie on the iPad • Making movies with Microsoft Movie Maker (formerly known as Windows Live Movie Maker) • An introduction to blogging using WordPress • Editing and Writing HTML • Creating a virtual space using SketchUp • Creating Apps using AppShed

Training Costs www.risingstars-uk.com/minecraft

• Twilight session (2 hours) – choose any one session: £350 + VAT • 1/2 day training session (3 hours) – choose up to two sessions: £425 + VAT • Full day training session (6 hours) – choose up to three sessions: £595 + VAT All sessions are run by our experienced training associates who are qualified teachers, specialising in computing support for schools and academies.

For more information, please contact us at hsis@havering.gov.uk

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School Improvement Services School Improvement Services

Package 2 – School-Based Consultancy and Support for Primary Schools and Primary Academies.

This service has a long and proud history of supporting This package contains a wide range of bespoke school schools to bring about continuous and sustained improvement days at whole school level and for improvement in: curriculum subjects and aspects.

• Teaching and Learning • 3 days of subject support from: English, Maths, Science, • Standards and Achievement Computing and Online Safety • Leadership and Management • 1 day of bespoke support • Curriculum and Assessment.

• Any 1 day on-site health check from: Pupil Premium, The team comprises highly experienced, dedicated and Early Years, Assessment, Safeguarding,(S175) Online well-regarded former headteachers and Ofsted inspectors, Safety, SMSC/British Values, Middle Leadership, Data & qualified School Improvement Professionals and subject Information Security, Website Audit, More Able (includes and aspect specialists at both primary and secondary disadvantaged) level.

• Telephone and email advice for Online Safety The following packages are open to primary phase and • LGfL management and support special schools and academies: • Telephone and email support.

Package 1 – CPD For Primary Schools and Package 3 – CPD and School-Based consultancy and Primary Academies Support for Primary Schools and Primary Academies This comprehensive package covers many of the This service enables schools to buy in to the ongoing training and development needs of staff in “CPD” package and the “School Based Consultancy schools and academies including: and Support” package combined, at a heavily • Unlimited access to CPD courses discounted rate.

• Termly Subject Aspect Leader Networks for English, • Option to buy additional days for tailored Maths, Science, Computing and Online Safety, Early Years School Improvement: and Assessment • Headteacher and Deputy Headteacher forums • Senior & Middle Leader Development training • NQT Training Programme • LGfL management and support • Telephone and email support.

Service Feedback

”Hsis staff are knowledgeable, approachable and you feel secure with them. My staff ask when they are coming in next and if they can talk to them as they feel that relationship and sense of trust.“ Havering Primary Headteacher

Contacts 8

Dave Smith • 01708 433813 • dsmith1.311@lgflmail.org Grahame Smith • 01708 433813 • grahame.smith@havering.gov.uk

Services For Education Providers

SIP Package • A dedicated School Improvement Professional for you and your team offering support with any school-related issues including the following: • Ofsted preparation and support • Lesson observations • Headteacher Performance Management • External verification of progress against priorities • Target-setting and data analysis support.

Service Charges Packages 1, 2 and 3 Charges for Packages 1, 2 and 3 are available to schools and academies through SLA online.

Services Option to buy additional days for tailored school improvement available to buyers of Packages 1, 2 or 3 at a discounted rate: • 1-3 additional days from £513 per day • 4+ additional days from £462 per day.

2017 2018

SIP Package 0.5 days per term support from a School Improvement Professional is priced at £1,111 for schools and academies purchasing package 1, 2 or 3 (total 1.5 days).

1 day per term support from a School Improvement Professional is priced at £1,667 for schools and academies purchasing package 1, 2 or 3 (total 3 days).

NB. All prices quoted exclude VAT

Service Quality Standards All Inspectors, Advisers and Associates have appropriate professional qualifications and current knowledge of national issues/policies and Ofsted regulations to enable them to facilitate strategic, subject or aspect school improvement.

The focus, nature, timescale and intended outcome for all school/academy based work is established in consultation with the appropriate member of staff at least one week prior to the visit/s.

Enquiries made by email and telephone are acknowledged within 3 working days with a full response or further action or clarification within 5 working days.

Written visit reports – where appropriate – are processed within 10 working days of school/academy visit and clearly outline recommended actions for schools and any agreed further actions for Inspectors, Advisers and Associates.

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School Improvement Services continued Option 1 – School Improvement Professional (SIP) for Secondary Schools and Secondary Academies On-going, bespoke school improvement work – someone who will know your school, support you, and represent your school’s interests. All our SIPs are highly experienced.

• Negotiated preferred use of focus and time, across the year – eg: - Standards and Progress Meetings - On-going external verification of progress against priorities - Joint lesson observations - Preparation for Ofsted - Target-setting support - Support for SEF writing or equivalent - Headteacher Performance Management.

0.5 days per term support from a School Improvement Professional (1.5 days total) - £1,111 1 day per term support from a School Improvement Professional (3 days total) - £1,818

Option 2 – In-School Consultancy for Secondary Schools and Secondary Academies Our in-school consultancy can be arranged to meet your school’s specific requirements and could cover a range of subjects and whole school aspects. These include: Subject • English, Maths, Computing and Online Safety. £564 per day, £359 per half day Whole School (for example) • Effectiveness of Leadership and Management • Quality of Teaching, Learning, Assessment • Personal Development, Behaviour and Welfare • Outcomes for Pupils. £564 per day, £359 per half day • Buy 5 days whole school support for a discount price of £2,538

Contacts 10

Option 3 – NQT Statutory Quality Assurance Purchase of Havering School Improvement Services as the Appropriate Body (AB) for NQT induction.

Please note that all schools and academies with NQTs must make arrangements with an AB. Cost is £410 per Academy (free to LA schools).

Service Charges SIP Package • 0.5 days per term support from a School Improvement Professional (1.5 days total) - £1,111 • 1 day per term support from a School Improvement Professional (3 days total) - £1,818

In-School Consultancy Subject • £564 per day, £359 per 0.5 day Whole School • £564 per day, £359 per 0.5 day NQT Statutory Quality Assurance • Free to LA maintained schools, £410 to academies.

What the school will be asked to do Indicate preferences for use of In-School consultancy days as early as possible.

Sign up for CPD courses and networks using the course booking system as early as possible.

Use all support days within the contract duration.

How to purchase and timescales Purchases should be completed on the Havering Education Services Portal. www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

Contract duration and notice period Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools and September 1, 2017, to August 31, 2018, for academies.

Dave Smith • 01708 433813 • dsmith1.311@lgflmail.org Grahame Smith • 01708 433813 • grahame.smith@havering.gov.uk

Services For Education Providers

2017 2018

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Educational Computer Centre Computing Support and other ICT Solutions

Main Services

Benefits to your school

A set of services and add-ons providing additional support for schools during Havering term time and are provided through the London Borough of Havering Educational Computer Centre.

Main services: CRS1: Computer Repairs APP1: Apple/Android/Raspberry Pi®/Arduino® PHS1: Primary, Hosted SIMS Server PTOS1: Primary, Technician On-Site (18 Visits in Term Time) PTOS2: Primary, Technician On-Site (36 Visits in Term Time) RBAY1: Admin Remote Backup Year 1 RBAY2: Admin Remote Backup Year 2+ RBCY1: Primary, Curriculum Remote Backup Year 1 RBCY2: Primary, Curriculum Remote Backup Year 2+ SRSA1: Admin Server Replacement Service (48Hr Response Time, excluding weekends).

You are subscribing to: • An “insurance” service for when things go wrong for both your administration and curriculum computer systems • A knowledgeable approach which provides “expert” advice • Time allocation used directly on your problems • A solution sought for any problems you have delivering next gen Curriculum for Computing • Allocated Technicians assigned to your individual needs • Secure Storage of Data (RBS service).

Premier Partners and Commissioning Agents for

What the service can offer Computer repairs: • The repair of school owned computer equipment that is currently supported by the Educational Computer Centre is described below: • RM or ECC supplied Administration and Curriculum Servers less than 4 years old • RM Computers under 3 years old • RM Notebooks under 3 years old • Toshiba/HP/Lenovo Laptops under 3 years old • Other Notebooks/Laptops (Best endeavour) • Hewlett Packard LaserJet printers under 3yrs old • Hewlett Packard Deskjet printers under 3yrs old • Hewlett Packard Business Inkjet printers under 3yrs • Hewlett Packard Officejet printers under 3yrs old.

www.rm.com

Additional support offered for: • Remote Backup • Admin Server Repair • Apple products • Android products • Windows Tablet • Raspberry Pi® • Arduino® • Lego® Dacta/NXT/EV3/WeDo • Hosted SIMS Server Contacts Gary Bedding • 01708 432515 (option 2) • Fax 01708 433974 • gary.bedding@havering.gov.uk 12

Services For Education Providers

Other Support Services

Service Quality Standards

APP1: Apple/Android Support A top up service that can be added to existing technical services to allow the management and integration of “Apple” and “Android” devices on your network.

Also supplies help with using Lego®, Raspberry Pi®, Arduino® and Windows Tablet integration with your RM Products.

• Suitably qualified and experienced staff are used to deliver our services • Contact can be made with an appropriate member of staff via telephone/email, Monday – Friday 9am - 5pm (Term Time Only) • All Personnel are Enhanced DBS Checked.

PHS1: Primary, Hosted SIMS Server A service to allow small numbers of Admin personnel to have access to a hosted SIMS server at ECC’s Data Centre (Up to 10 users and includes backup of your SIMS Data). Conditions apply.

PTOS1: Primary, Technician On-Site (18 Visits in Term Time) A regular fortnightly service to allow problems to be dealt with on-site in a swift manner.

PTOS2: Primary, Technician On-Site (36 Visits in Term Time) A regular weekly service to allow problems to be dealt with on-site in a swift manner.

RBAY1: Admin Remote Backup Year 1 Designed for purchasers of PTS1 or PNTS1 and is included in the PNTS2 product. This enables the data on your administration server to be encrypted and compressed before being stored off-site.

2017 2018

Additional Information Schools that buy into the PNTS2 (Managed Service for RM Curriculum networks and ECC Supplied admin networks) will also receive: RBAY1/2, PTOS2 (6 hours weekly) and APP1 at no extra charge.

Schools that purchase PTOS1/2 + PNTS1 + RBCY1/2 will also receive APP1 at no extra charge Request for additional visits outside Technician On Site regular visits will be actioned swiftly and agreed by both parties (Term Time Only)

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

Contract duration and notice period

RBAY2: Admin Remote Backup Annually Extension of the above to annually.

NB: Not available for Secondaries.

Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools and September 1, 2017, to August 31, 2018, for academies.

RBCY1: Curriculum Remote Backup Year 1 Designed for purchasers of PTS1 or PNTS1 and is included in the PNTS2 product. This term time service enables the data on your curriculum server to be weekly encrypted and compressed before being stored on-site (Extra charges and conditions apply for off-site Storage of Data) NB: Not available for Secondaries.

Price Prices will be banded based on pupil numbers and the type of computer resource to be supported.

Prices for Havering schools can be found at: www.haveringeducationservices.co.uk

RBCY2: Curriculum Remote Backup Annually Extension of the above to annually.

NB: Not available for Secondaries.

SRSA1: Admin Server Replacement Service (48hr Response Time, Excluding Weekends) An insurance type service that allows an RM or ECC supplied Administration server to be temporarily replaced with similar server while repairs take place on faulty server at ECC Headquarters.

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Educational Computer Centre Computing Support and other ICT Solutions continued Service Description

What the service can offer

Support for Computing in schools offers remote/on-site technical support for RM CC4 networks and ECC supplied Administration networks.

This service provides a time allocation of technical support for all your computing needs delivered between 9am and 5pm. Use of time outside of these ’core hours’ will be consumed at a rate of 1½ hours for every hour delivered (Excludes technician on-site).

The service is for an RM Community Connect network in partnership with RM Plc. The implementation and use of “Windows, Apple and Android and Integration onto RM networks”.

Control and Data acquisition work in line with the new 2014 Curriculum (Raspberry Pi® and Arduino®).

The service supports the use of Computing in schools on supported hardware and software. (This excludes SIMS software which is covered by the LMS team).

• Technical support and advice on your standalone systems, network(s), network cabling and Internet access including broadband connections • Resolution of LGfL provided services (broadband and mobile devices) • Support and advice in the purchase and use of peripherals including data acquisition • Installation of virus checking software for your ECC computer systems • Advice to schools contemplating purchase of software and software licensing • Guidance as to the compatibility of software with supported machines • Installation of licensed software including MS OVS Agreements • Advice on new software/hardware developments • One-to-one advanced high level consultancy for developing your ICT resources and making best use of them • Schools with RM curriculum networks will have additional access to RM Technical Support Resources.

Benefits to your school You are subscribing to: • An “insurance” service for when things go wrong for both your administration and curriculum computer systems • A knowledgeable approach which provides “expert” advice • Time allocation used directly on your problems.

Premier Partners and Commissioning Agents for

www.rm.com

Contacts Gary Bedding • 01708 432515 (option 2) • Fax 01708 433974 • gary.bedding@havering.gov.uk 14

Services For Education Providers

2017 2018

Core Support Services

Service Quality Standards

There are currently 3 core services available: PTS1: Fifteen hours of support for schools without an RM Curriculum based network.

This service is for schools that have a “Third Party” supplied curriculum network but an ECC supplied Administration network. NB: Conditions apply.

• Suitably qualified and experienced staff will be deployed to deliver our services • Managers and Advisers will have expert knowledge in their field of work • You will be able to contact an appropriate member of our staff via telephone or via email from 9am - 5pm Monday to Friday • All information used is presented clearly, free from jargon, and without ambiguity. All direct communication with customers will be tailored to suit the individual need.

PNTS1: Thirty hours of support for schools with an RM Curriculum based network This service is for schools that have an RM supplied curriculum network and ECC supplied Administration network. Includes access to the RM Technical Support resource for escalating the resolution of any problems you may have.

A number of network management functions will be delivered by the Educational Computer Centre staff remotely through your LGFL broadband Internet connection.

The System admin password will be changed and not disclosed unless the nominated contact on-site has attended an RM CC4 Management course.

PNTS2: Managed Service for RM Curriculum networks and ECC Supplied admin networks This service includes all the features of PNTS1 plus a twice weekly Technician visit and inclusion of RBY1/2 and RBYC1/2 for RM/ECC supplied servers.

It will be necessary to survey your network and advise on changes to be carried out before this facility is implemented.

The System admin password will be changed and not disclosed unless the nominated contact on-site has attended an RM CC4 Management course.

Additional Information Additional blocks of 15 hours support may be purchased to ‘top up’ this initial provision. Unused hours from the ‘top up’ days may be carried over to the next financial year.

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

Contract duration and notice period Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools and September 1, 2017, to August 31, 2018, for academies.

Price Prices will be banded based on pupil numbers and the type of computer resource to be supported.

Prices for Havering schools can be found at: www.haveringeducationservices.co.uk

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Ethnic MinorityAchievement AchievementTeam Team Ethnic Minority Service Description

Benefits to your school

A long-established professional service providing schools and academies with support around the inclusion, progress and attainment of students learning English as an Additional Language (EAL), and with guidance around narrowing attainment gaps for students from Ethnic Minority groups. The service is delivered by dedicated EMA Advisers with recent and relevant school improvement experience.

• Access to very experienced advisers who have a thorough understanding of local and national issues around Ethnic Minority Achievement and English as an Additional Language • EMA Advisers with a proven track record of supporting schools effectively across every key stage and who are approachable, reliable and readily available by phone or email • An offer which ensures an appropriate match to your school’s context and current needs.

What the service can offer We provide • A named professional as ‘link’ for each school • Responsive telephone and email support regarding EMA and EAL • Strategic consultancy support for Headteachers and Senior Leadership Teams • Operational support for Inclusions Managers, EMA Co-ordinators, Teachers and TAs • Access to high quality EMA & EAL CPD courses and network meetings • Focused work around admission, induction and second language acquisition • Facilitation of accurate assessment of EAL learners working below age related expectations • Advice around tracking progress for vulnerable individuals and groups using the Havering EAL progress continuum • EMA health checks to support self evaluation of provision and outcomes • Access to a comprehensive range of resources on the HES Portal and via an MLE • Consultation around Equality & Diversity, SMSC & British Values and Character Education • Written report for Headteachers following each visit detailing key findings and recommendations.

Service Quality Standards • Suitably qualified and experienced staff are deployed to deliver our services • The focus, nature, timescale and intended outcome for all school based work is established in consultation with the appropriate member of staff prior to the visit/s • Written visit reports – where appropriate – are processed within 10 working days of each school visit and clearly outline recommended actions for schools and any agreed further actions for the named EMA Adviser.

Service Feedback

“The Havering EMA Team is excellent. They provide sound advice and support alongside practical strategies to support our pupils.”

Headteacher – St Joseph’s Catholic Primary School Upminster

What the school will be asked to do • Follow recommendations detailed in visit reports in order to close attainment gaps and meet learners’ needs • Book places on central CPD courses as early as possible • Book dates for school delivered CPD as early as possible or ideally 1 term in advance.

Contacts 16

Carol Rockey • 01708 431651 • carol.rockey@havering.gov.uk Michelle Wain • 01708 431650 • michelle.wain@havering.gov.uk

Services For Education Providers

Primary Sector Offers Service Charges

Havering LA maintained Primary schools: Following de-delegation of DSG Havering Primary Academy schools: Annual Subscription – Basic • 1 x 2 hour visit per term • 1 x EMA Health Check per year • Telephone & email support • Access to EAL resources via MLE • Access to 6 x network meetings • 10% discount on CPD courses • 10% discount on additional visits

‘Free’

£1,050

EMA Consultancy visits/CPD: EMA Team Subscriber ½ day £240 EMA Team Subscriber full day £425 Havering Non-Subscriber ½ day

£267 Havering Non-Subscriber full day

£472 Out of Havering ½ day or full day (Quote on request)

Enhanced CPD Offer: 2 day Talking Partners intervention training: 2 delegates + 1 set of resources: Attend Central Training: Havering LA maintained Primary

EMA Team Subscriber

EMA Team Non-Subscriber

Delivered in your school: Havering LA maintained Primary

EMA Team Subscriber EMA Team Non-Subscriber (Quote on request) 1 day Talking Maths intervention training: 2 delegates + 1 set of resources: Attend Central Training: Havering LA maintained Primary

EMA Team Subscriber

EMA Team Non-Subscriber

Delivered in your school: Havering LA maintained Primary

EMA Team Subscriber EMA Team Non-Subscriber (Quote on request) 2 part EAL co-ordinator training Attend Central Training: Havering LA maintained Primary EMA Team Subscriber EMA Team Non-Subscriber

‘Free’ £159 £177

3 part TA EAL training 3x2 hours Delivered in your school: Havering LA maintained Primary

EMA Team Subscriber EMA Team Non-Subscriber (Quote on request)

Annual Subscription – Enhanced: • As per ‘Basic subscription’ with increase to 2 x 2 hour visits per term £1,682

Delivered in your school: 1 hour staff briefing/training (EAL focus) Havering LA maintained Primary EMA Team Subscriber EMA Team Non-Subscriber

3 part TA EAL training (per delegate) Attend Central Training: 3x2 hours Havering LA maintained Primary EMA Team Subscriber EMA Team Non-Subscriber

‘Free’ £185 £205

£264 £447 £497 £1,010 £1,167

£198 £277 £308 £442 £512

‘Free’ £194 £215

All other ½ day Central Training Havering LA maintained Primary EMA Team Subscriber EMA Team Non-subscriber

2017 2018

£401 £462

‘Free’ £97 £108

Spiritual Moral Social Cultural & British Values/Character Education: SMSC & British Values ½ day Health Check available via Hsis Package 2 or 3 and/or: 1/2 day SMSC and British Values Healthcheck Havering LA maintained Primary schools £406 EMA Team Subscriber £513 EMA Team Non-Subscriber (Quote on request) SMSC & British Values Staff twilight: Havering LA maintained Primary schools EMA Team Subscriber

EMA Team Non-Subscriber (Quote on request) ½ day SMSC Health Check and British Values plus staff twilight bundle: Havering LA maintained Primary schools: EMA Team Subscriber

EMA Team Non-Subscriber (Quote on request) ½ day central SMSC/British Values CPD: Havering LA maintained Primary schools: Hsis package 2 or 3 Schools EMA Team Subscriber EMA Team Non-Subscriber

£152 £185

£477 £572

‘Free’ ‘Free’ £97 £108

How to purchase and timescales Purchases should be completed on the Havering Education Services portal. www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

Contract duration and notice period Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools and September 1, 2017, to August 31, 2018, for academies.

Please contact a member of the team to discuss your school’s specific consultancy and/or CPD needs.

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Ethnic Minority Achievement Team continued Secondary Sector Offers Service Charges Havering Secondary Schools, Havering Secondary Academy Schools & Secondary Schools outside of Havering: Annual Subscription – Basic: • 1x2 hour visit per term • 1x EMA Health Check per year • Telephone & email support • Access to EAL resources via MLE • Access to 6x network meetings • 10% discount on CPD courses • 10% discount on additional visits

£1,050 Annual Subscription – Enhanced: • 2x2 hour visits per term • 1x EMA Health Check per year • Telephone & email support • Access to EAL resources via MLE • Access to 6x network meetings • 10% discount on CPD courses • 10% discount on additional visits Please note increase to 2 visits per term with the Enhanced subscription

EMA Half day INSET: EMA Team Subscriber EMA Team Non-Subscriber Out of Havering: (Quote on request) Central 2 part EAL co-ordinator training: EMA Team Subscriber Non-Subscriber

Talking Partners @ Secondary Intervention Training: 2x ½ day. Attend Central Training.

EMA Team Subscriber £273 EMA Team Non-Subscriber £303 Talking Partners @ Secondary Intervention Training: 2x ½ day. Delivered in your school.

EMA Team Subscriber (Price on request) EMA Team Non-Subscriber (Price on request) All other ½ day Central Training: EMA Team Subscriber EMA Team Non-Subscriber

£1,682

EMA Consultancy visits: EMA Team Subscriber ½ day

£240 EMA Team Subscriber full day

£425 Havering Non-Subscriber ½ day

£267 Havering Non-Subscriber full day

£472 Out of Havering ½ day or full day: (Quote on request) Delivered in your school: 1 hour Staff briefing / twilight (EAL Focus): EMA Team Subscriber EMA Team Non-Subscriber Out of Havering: (Quote on request)

3 part TA EAL training: Attend Central Training: 3x2 hours (per delegate) EMA Team Subscriber

£159 EMA Team Non-Subscriber

£177 Delivered in your school: 3x1 hour (max 20 delegates) EMA Team Subscriber £323 EMA Team Non-Subscriber £359 Talk to writing across the curriculum Delivered in your school: EMA Team Subscriber £1,156 EMA Team Non-Subscriber £1,284 Out of Havering: (Quote on request)

Spiritual Moral Social Cultural & British Values/Character Education: SMSC & British Values ½ day Health Check: EMA Team Subscriber

£462 EMA Team Non-Subscriber £513 Out of Havering (Quote on request) SMSC & British Values Staff twilight: EMA Team Subscriber EMA Team Non-Subscriber

£185 £205

SMSC & British Values ½ day Health Check + staff twilight bundle: EMA Team Subscriber EMA Team Non-Subscriber Out of Havering (Quote on request)

£282 £313

SMSC & British Values ½ central CPD: EMA Team Subscriber EMA Team Non-Subscriber/out of Havering

£193 £215

Service Feedback

”The advice and support we have received from the Havering EMA Team has been absolutely invaluable. (They are) always on hand for help and advice. Any query is dealt with swiftly and ensures that we know what to do in practical terms.”

Assistant Vice Principal i/c Inclusion The Frances Bardsley Academy for Girls

Contacts 18

£97 £108

Carol Rockey • 01708 431651 • carol.rockey@havering.gov.uk Michelle Wain • 01708 431650 • michelle.wain@havering.gov.uk

£277 £308

£664 £738

£97 £108

Services For Education Providers

2017 2018

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Education Human Resources What the service provides We welcome you to Havering Education HR Services. We recognise the constantly changing environment within Education with the increase in academies, federations and multi academy trusts and we believe that HR services need to be flexible and responsive to these changes.

We too, in Education HR, have experienced a number of changes of personnel and there are new additions to the team who bring a breadth of HR experience in the education sector which will add to the considerable knowledge and expertise within the existing Advisory and Transactional Education Human Resources team. We look forward to working in partnership with your school, academy or multi academy trusts to advise and assist on the people management aspects of your organisation.

Benefits Havering Education HR team offers a wide range of human resources packages and services and we are happy to discuss your school’s individual requirements in order to achieve a package or services which are relevant and cost effective.

Our team appreciates that every Principal and Headteacher and their Governing Body is dedicated to providing every child with an outstanding education that will prepare them for life and work. Education HR is here to help schools achieve those aims providing expert advice and support through the employment lifecycle.

The team recognises that human resources issues can often be complex and stressful. Education HR will ensure that you will be supported by our experienced HR Advisory team who will provide expert advice and coach you to achieve outcomes which are legally compliant and reflect best HR practice. Our commitment is to work in partnership with you and find pragmatic, cost effective solutions to your current and future challenges.

HR Consultancy Services To respond to the changing environment the HR Consultancy packages have been revised offering different levels of service: Gold – Level 3, Silver – Level 2, Bronze – Level 1 and Essential HR, which cover the full range of HR issues encountered within a school or academy.

We understand that schools may also require more flexible options and to reflect this we can offer bespoke packages and services to cover both your school’s current and future HR needs.

All levels of the HR Consultancy Package include unlimited access to current information and advice on the Education Human Resources section of the Havering Education Services portal.

Gold, Silver and Bronze packages all include the following services: • Model HR policies and procedures • Template role profiles • Written HR Guidance and Advice • Termly updates on key HR issues • HR Surgeries and Briefings Contacts

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Gold Consultancy Package – Level 3 This level offers a comprehensive HR package including advisory and transactional services with a dedicated HR Adviser and HR Administrator as a point of contact for the school or academy. This level of service offers: Employee Relations & Change Management Advice, guidance and support on individual and collective employee relations issues will be provided by a dedicated and experienced HR Adviser on the following issues: • Disciplinary and Grievance case work, dispute resolution and Employment Tribunals • Advising on allegations made against staff which have safeguarding implications • Supporting through organisational change, restructures and redundancies, redeployment and TUPE transfers • Sickness absence and attendance management • Performance management and Capability issues • Support with negotiations and consultations involving staff and their trade union representatives • Redeployment and outplacement support • Job Evaluations.

Silver Consultancy Package – Level 2 This level of service includes: Employee Relations & Change Management Advice, guidance and support on individual and collective employee relations issues will be provided by a dedicated and experienced HR Adviser on the following issues: • Disciplinary and Grievance case work, dispute resolution and Employment Tribunals • Advising on allegations made against staff which have

Bronze Consultancy Package – Level 1 This level of service includes: Employee Relations & Change Management Advice, guidance and support on individual and collective employee relations issues will be provided by a dedicated and experienced HR Adviser on the following issues: • Disciplinary and Grievance case work, dispute resolution and Employment Tribunals • Advising on allegations made against staff which have safeguarding implications

Annessa Salmon (Head of Education HR) • 01708 433713 • Annessa.salmon@havering.gov.uk Education HR Team • 01708 431713 • EducationHR@havering.gov.uk

Services For Education Providers

• Legal and best practice advice regarding disclosures and pre-employment vetting • DBS Online Service (via Capita) at a corporate rate & associated advice • Barred list checks.

Contracts of employment • This service ensures that all new staff are provided with accurate and legally compliant contracts of employment, it also includes variations to contracts and terminations of contracts. All this information is then passed to payroll to ensure that it is processed promptly. It is for an unlimited number of individual contracts of employment and there is a specified HR administrator who will be assigned to the school.

Recruitment • Unlimited recruitment advertising on the Havering Education website • Recruitment and resourcing advice and administration.

Salary Report • A yearly salary report tailored to the specific school is incorporated with the package.

Newly Qualified Teacher Pool • It also provides access to the NQT pool who are recruited by the Resourcing team from local educational establishments.

safeguarding implications • Supporting through organisational change, restructures and redundancies, redeployment and TUPE transfers • Sickness absence and attendance management • Performance management and Capability issues • Support with negotiations and consultations involving staff and their trade union representatives • Redeployment and outplacement support.

• Supporting through organisational change, restructures and redundancies, redeployment and TUPE transfers • Sickness absence and attendance management • Performance management and Capability issues • Support with negotiations and consultations involving staff and their trade union representatives.

To supplement this service on-site consultancy days can be purchased when required to provide tailored support on employee resourcing or employee relations matters.

2017 2018

Essential HR This service provides access to model policies and procedures and written guidance and advice on the Havering Education Services Portal. To supplement this service on-site consultancy days can be purchased when required to provide tailored support on employee resourcing or employee relations matters.

Additional Support Services The following services can be bought as individual services by schools or academies or at a discounted rate if a Consultancy package has already been purchased.

Contracts of Employment This service ensures that all new school staff are provided with accurate and legally compliant contracts of employment, it also includes variations to contracts and terminations of contracts. This information is transferred to the Council’s payroll service or an external provider ensuring it is processed promptly. It is for an unlimited number of individual contracts of employment and there is a specified HR administrator who will be assigned to the school.

Recruitment Support Service Schools, academies, colleges and other educational institutions can subscribe to this service and have unrestricted access to advertise roles on the Havering Education website. In 2017 a new website will be launched by Education HR to support Havering schools to attract quality staff, specifically teachers, to work and live in the Borough. Adverts are also incorporated in a weekly bulletin which is circulated to all Havering schools and libraries during term time. Adverts are also placed on the Jobs Go Public vacancy board and are available on their jobsite on the internet.

Havering Education HR has developed a talent pool for teachers targeting vacancies to a list of candidates who have expressed interest in working for Havering schools.

The service provides advice and support in the preparation and placement of adverts, and discounted advertising rates are available for external jobsites and other media. Advice and administration of senior positions including Chief Executive, Headteacher and Deputy Headteacher are also part of this service.

Salary Report This service provides an annual report to schools on their staff and current levels of pay, including an up to date model pay policy incorporating any government changes, up to date pay scales, as well as template letters to send to staff regarding their pay and key changes to staff terms and conditions.

This service can only be provided if a school purchases the contracts of employment service or the Council’s payroll service.

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Education Human Resources continued Academies and Multi Academy Trusts Teachers’ Pensions Administration The Education HR department offers administration and advice to customers on Teachers’ Pensions, which is charged at two different rates dependent on whether the Council’s payroll service or an external payroll provider is used.

Commissioned Services The following services can be bought on a one-off basis whether or not the school has purchased any other Education HR packages or services.

Safeguarding Services This service provides access to the online Disclosure and Barring Service (DBS) system at a discounted rate. It also includes advice regarding the information and guidance on the DBS process, Single Central Record, as well as advice on the outcomes of processed DBS checks.

Unlimited access to the barred list is available and letters confirming the individual has been cleared.

Safer Recruitment Training This training will identify the key features of a safer recruitment process that will help to deter, reject and prevent the appointment of unsuitable people to your school. This can be booked for employees and governors for a full or half a day and could be provided jointly across two or more schools to make it more cost effective.

Job Evaluations HR can be commissioned to undertake job evaluations under the new simplified grading structure for support roles under the Greater London Provincial Council and LGE schemes.

Redeployment & Outplacement Service Schools can purchase a tailored package of support to assist staff at risk of redundancy to provide them with the knowledge and skills to find suitable alternative employment. This could include coaching on interview skills, preparing CVs , completing application forms and a range of other training.

Management/Governor Development Education HR can provide a range of bespoke training and development services on HR issues. These services can be provided to Senior Leadership Teams, line managers or Governing Bodies and this could be provided jointly across two or more schools to make it more cost effective.

Note Taking HR can provide experienced staff to provide note taking services at HR related meetings and hearings to ensure that there is an accurate record of the proceedings.

Charges will include any preparation requirements, taking notes, typing up the notes as well as any follow up work required by the school.

Tailored Recruitment support All services are provided to agreed timescales and This is a bespoke recruitment support service that can standards which are set out in the Service Level provide expert support across all stages of the recruitment Agreement. process which can include the following activities: Service Level Agreement Standards • Developing a job description and person specification • Receipt of requests and queries by email or telephone • Placing and designing an advert will be acknowledged within 1 working day with a full • Undertaking shortlists response or further action within 3 days • Being part of an interview panel • Provision of a qualified and experienced member of staff to assist the school or academy to resolve or • Devising interview questions & assessment tests progress their HR casework • Advice and administering pre-employment checks for • A dedicated HR administrator who will generate new new starters contracts of employment within 8 weeks of the new • Completion of DBS application starter being in post • Confirmation of conditional appointment letter.

• Recruitment adverts will be posted on the Education Conducting Investigations Recruitment website within 1 working day of receipt of the completed advert Investigations under the disciplinary and grievance investigations can be complex and lengthy for schools.

Education HR can offer trained and experienced investigators to conduct robust investigations under these procedures.

Service Feedback

“You truly are a fantastic professional who has always been so trusting and supportive and I wanted to say thank you!”

Matt Dineen, Harold Court

Contacts 22

Annessa Salmon (Head of Education HR) • 01708 433713 • Annessa.salmon@havering.gov.uk Education HR Team • 01708 431713 • EducationHR@havering.gov.uk

Services For Education Providers

• A newsletter every other term will be sent updating schools or academies on key developments and legislative changes in relation to employment law and HR best practice.

Costs and Pricing All schools, academies and multi academy trusts that subscribe to the service will have full access to the members’ login area of our website offering a comprehensive toolkit of model HR policies and management guidance, template job profiles and HR briefings on employment law and best practice. You can view the full Education HR team on the portal on www.haveringeducationservices.co.uk

2016 2018 2017 2017

How to purchase and timescales Purchases should be completed on the Havering Education Services portal. www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

Contract duration and notice period Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools and September 1, 2017, to August 31, 2018, for academies.

The costs for each service are calculated based on the number of staff employed by the school or academy.

The contract duration is for the period of one year in the case of packages and services unless specified that they can be purchased on a one off basis, however, tailored packages can be offered.

We are happy to speak to you over the phone or visit your school or academy to discuss your HR requirements.

Quotations for packages and services can be provided by Education HR and if you require any further information or require a quotation then enquiries should be sent to EducationHR@ Havering.gov.uk Our HR expertise incorporates a wide range of experience of sectors and the HR team is able to provide HR packages and services aimed at local Small and Medium sized Enterprises (SMEs) and other organisations. Please do not hesitate to contact us to have a discussion about the services we can offer your company.

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Havering Music School Service Feedback

”The teachers are fun and they help us improve and get the most out of pieces.”

Service Description Havering Music School offers high quality instrumental and vocal tuition, ensemble work and concerts to schools in the Borough.

Contracts can be varied with half a term’s notice, to enable you to make best use of your budgets.

Services to schools are complemented by a full range of progressive ensembles across many musical styles/genres at our Saturday and Weekday Music Centres.

Special projects are undertaken in conjunction with our Music Education Hub partners including the London Symphony Orchestra, London Chamber Orchestra, Wigmore Hall, Sound Connections and the Queen’s Theatre.

Junior pupil

Service Feedback

”Very happy with the service from the Music School. Staff work very hard for our children.”

Pupil’s parent

What the Service can offer • Individual and small-group tuition in all orchestral, band and contemporary instruments and voice • Whole-class Ensemble Teaching, usually in Y4, taught either as a general musicianship or instrumental programme • Large-group tuition on recorder and percussion • Direction of choirs and ensembles in schools • Classroom support • Short-term loan of music sets and larger instruments (e.g. percussion) subject to availability • Piano accompaniment for examinations, competitions and concerts • Instrument Hire Scheme offering very low cost instruments to our students • Practical examination sessions for our students at the Music Centre for Associated Board and Trinity College London graded exams • Regular small-scale concerts and Havering Young and Junior Musician competitions.

Benefits to your school High quality teaching team of well-qualified, experienced staff.

Close-working team of teachers who know and understand the needs of Havering schools.

Levels of service agreed to meet schools’ individual needs .

Monitoring by senior staff ensures quality is maintained.

Assistance available for GCSE and A level practical elements.

Active interest in students’ progress, with encouragement to achieve their personal best.

What the school will be asked to do Existing customers will be contacted in the last week of February 2017 to confirm their weekly requirements for each instrument for the new financial year. Any further changes during the year will require half a term’s written notice.

Contacts 24

New customers will be offered our new scheme, which offers reduced administration for all schools and free ensembles and theory classes for schools with over twenty paying students. Parents will have a choice of three service levels and will pay HMS by Direct Debit.

We will continue to offer the new scheme to all schools during 2017/18.

Service Quality Standards • Expectation that staff teach every week of the academic year and deliver a minimum of 37 sessions • Every student receives an annual written report detailing their progress and achievements • Where a parent requires a specialist’s response, this is provided within five days, by a manager if appropriate • Enquiries for instrument hire will be assessed for eligibility

Gary Griffiths (Head of Havering Music School) • 01708 450313 • gary.griffiths@havering.gov.uk Ellen Jones (Senior Administration Assistant) • 01708 450313 • ellen.jones@havering.gov.uk

Services For Education Providers

2017 2018

Service Feedback

”Children have access to a high level of musical teaching and they are really enjoying the lessons.”

Romford Primary School

and feedback provided within three working days • Subject to availability of a suitable instrument, hires will commence within a week of the initial request and instruments will work “out of the box”.

Timescales and Deadlines March 17, 2017 return of weekly teaching requirements to HMS: Form 1: instrumental/vocal tuition Form 2: Wider Opportunities tuition (if applicable)

Contract duration and notice period Tuition contracts are usually for the financial year but can be increased at any time, subject to tutor availability. Half a term’s notice is required for any decrease.

Prices of the Services Tuition and ensembles delivered in school: LA maintained schools: £41.25ph Academies and out of Borough: £42.25ph Discounts: Schools booking over 15h weekly: £1 ph Schools booking over 25h weekly: £2 ph (discount applied to whole contract) Direct Debit scheme: • Bronze £6.60 pw (£28.60 pcm) • Silver £10.90 pw (£47.20 pcm) • Gold £16.60 pw (£71.93 pcm) Further details on this scheme www.haveringmusicschool.org.uk

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Havering Adult College Havering Adult College Havering Adult College has a proven history of supporting over 1,000 Teaching Assistants and LSAs in improving their performance through a range of tailored CPD courses that have led to continuous and sustained improvement in:

• Teaching and Learning

• Standards and Achievement

• Primary & Secondary School contexts.

The team has been consistently graded highly by Ofsted, and comprises highly experienced, dedicated and well-regarded professionals within all educational sectors, and led by a current Ofsted inspector. The direct delivery team includes qualified school professionals as well as subject specialists at both primary, secondary and tertiary level.

Our INSET for TA packages provide contributory evidence to meet HLTA standards – contact us for more information on 01708 554016

Package Three: Supporting Dyslexia in the Classroom • INSET For Teaching Assistants • A standalone one day variation of our popular part-time CPD course • Developing an understanding of the emotional impact of dyslexia • Exploring effective strategies for supporting pupils to manage their dyslexia • Experiencing the impact of dyslexia – seeing life through a child’s eyes.

This interactive programme has been over subscribed for four years as part of our evening provision, and is an essential toolkit for both new and experienced teaching assistants.

Cost for full day package: £350

Package Four: Supporting Pupils With ADHD • INSET for Teaching Assistants • A standalone one day variation of our popular part-time CPD course • Understanding the implications of being a pupil with ADHD Package One: Full Induction Programme • Developing effective strategies for working with for Teaching Assistants & LSAs and supporting pupils with Attention Deficit • One day induction that can be tailored for individual schools, and is the one-stop shop for post-recruitment Hyperactivity Disorder • Activity based learning experiences. (or annual refresher) needs A part of the wider Havering Adult College professional • Dynamic delivery that covers core legislation Education and Training range of CPD courses for school (Safeguarding, DPA) • Expectations of the Professional Role (linked to National support staff, this course contributes to the HLTA standards.

Occupational Standards and local demands) Cost for full day package: £350 • Health & Safety regulations • Interaction with other professionals (including Package Five: An Introduction to explaining local roles and functions) Supporting SEN in the Classroom • The programme content can be negotiated to reflect • INSET for Teaching Assistants school priorities if notified in advance.

• A standalone one day variation of our popular part-time Cost for full day package: £550 CPD course • An experience-based learning toolkit exploring a range Package Two: Effective Behaviour Management for of most commonly encountered conditions that can Teaching Assistants affect pupils and their learning • A standalone one day variation of our popular part-time • The exploration and development of meaningful CPD course pro-active, TA friendly strategies to be applied in the • Behaviour and Teaching/Learning – Two sides of the classroom. same coin?

The programme content can be negotiated to reflect • Covering the causes of inappropriate behaviour school priorities if notified in advance. This course can be followed up by an optional, deeper professional practice • The relative values of rewards and sanctions • Developing a positive approach to behaviour management surgery, looking at specific scenarios if required (at an additional cost).

• Tailored for primary or secondary schools Cost for full day package: £350 • Strong relationships and how they promote positive behaviour.

The programme content can be negotiated to reflect school priorities if notified in advance.

Cost for full day package: £350

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Darren Purdie (Quality and Curriculum Manager) • 01708 554016 • darren.purdie@havering.gov.uk Joanne Mead (Specialist Teacher/Assessor) • 01708 554016 • joanne.mead@havering.gov.uk

Services For Education Providers

Package Six: Supporting Pupils with Autism - INSET for Teaching Assistants • A standalone variation of our popular part-time CPD course • Discovering the implications for pupils living with autism • Developing an appreciation of the range of autistic characteristics • Exploring a range of engaging strategies to effectively manage and support pupils with autism whilst in class.

One of the most popular of our standalone CPD units, this course provides an excellent awareness raising opportunity for those supporting pupils.

Cost for full day package: £350 Package Seven: The Sex Factor How Gender Impacts upon Learning Support - INSET for TAs • A standalone variation of our new CPD course • Suitable for TAs currently supporting teaching and learning in Key Stages 1 and 2 • We study emerging evidence that there are differences in how boys and girls learn • We consider the perceived difference between boys’ and girls’ attitudes to learning and how this may impact on the support provided • Aim of the course is for TAs to reflect on their own attitudes towards boys and girls and the support they provide Cost for full day package: £350 Package Eight: Understanding Mental Health in Young People - INSET for TAs • A standalone variation of our new CPD course • Aims to extend TAs’ knowledge of young people’s mental health Cost for full day package: £350

2017 2018

What the school will be asked to do • Notify the Adult College of any specific local priorities to be incorporated within the training session 5 working days before the programme is delivered at your school • Ensure that TAs/LSAs are identified in advance of CPD events so that appropriate support can be provided by the College if required • Provide appropriate space for training to be delivered, or delivery can be undertaken at our dedicated training site in Rainham.

Service Quality Standards • All Adult College provision is subject to Ofsted inspection and conforms to the principles of the Common Inspection Framework • All delivery staff have a proven track record of providing Grade 2 or better sessions • All enquiries made during normal business hours will be addressed within 3 working days • The Adult College subscribes to the Quality Standards of the Havering Educational Services • All staff are fully DBS checked and cleared • All staff maintain practitioner status to sustain credibility.

How to purchase and timescales Adult College traded provision is responsive to need, so can be booked to suit demand with a minimum of 7 days notice.

If specific content needs to be negotiated (e.g. Induction Package), then this needs to be raised at least 5 days before delivery is due.

Contract duration and notice period The individual contract for each aspect of CPD training lasts for the duration of the training.

72 hours cancellation time is required.

Prices of the Services: Induction Packages - £550 CPD One Day Courses - £350 each Other CPD may be available or could be designed to meet need, just ask!

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Europa Centre

Service Description The Europa Centre, based in Upminster, has been providing a unique and exciting language service since 1986, supporting primary and secondary students to learn and practise their language skills.

We have established an excellent reputation for our fully interactive and immersive linguistic experience for students and visitors alike. The Europa Centre boasts its own indoor European town setting without ever getting on a plane!

Walk through our doors and step into a world of language learning.

What the Service can offer

Benefits to your school

During the school visits, the students will work alongside highly experienced and trained language assistants. Students will have the chance to develop, practise and improve their language skills with native speakers. We offer different school visit packages for primary and secondary aged children.

For Key Stage 2: Primary Year 4-5-6 (maximum 30 students per visit) Package A2 Puppet Show Theft – Town & people Package B2 Missing Animal animals & colours For Key Stage 3: Secondary Year 7-8-9 (maximum 30 students per visit) Package A3 Theft - Town & people Package B3 Missing Person - Town & people For Key Stage 4: Secondary Year 10-11 (maximum 30 students per visit) Package A4 Theft - Town & people Package B4 Missing Person - Town & people For Year 9-10-11 Package C Radio Broadcast (maximum 25 students per visit) Package SEN Puppet Show Theft – Town & people

• France, Germany and Spain all on your doorsteps: No need to organise expensive and time consuming trip abroad. The Europa Centre is based in the London Borough of Havering • Make it an annual event during your European Language Week for your language department and their students • Boost beginners’ interest and confidence in language learning • An end of a year trip for students to show their new acquired language skills • Revision opportunities before GCSE speaking exams, or a trip abroad • Students can benefit from the experience of interacting with native speakers in a real way • Target language used at all times.

What the school will be asked to do To receive full information about our language school visits, please email enquiries-adultcollege@havering.gov.uk or call 01708 434955

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Carole Vuarrier, Schools Provision Coordinator (Languages) • 01708 431681 • carole.vuarrier@havering.gov.uk enquiries-adultcollege@havering.gov.uk • 01708 434955

Services For Education Providers

Service Quality Standards

Price of the Services

• All delivery staff are native or near-native speakers • The Europa Centre subscribes to the Quality Standards of the Havering Educational Services • All staff are fully DBS checked and cleared.

• All staff are expected to attend essential training including on Safeguarding • All staff are experienced in teaching and dealing with children • All enquiries will be acknowledged within 3 working days.

Our fees are • Primary School visit £310 • Secondary School visit £385 • Radio Broadcast visit £400 • Bespoke Visit – Price on application • Book 3 or more visits and a 10% discount applies • More than 30 students: £35 per extra child.

Additional Information The language school visits will provide your students with a real immersive language experience from the start. Each visit is for a maximum of 30 students.

• Our visits time slots are: 2 hours for Primary School (10am - 12 noon & 12:30pm - 2:30pm) 3 hours for Secondary School (9am - 12 noon & 12:15pm - 3:15pm) • French visits take place on Mondays, Tuesdays and Fridays, Spanish visits on Wednesdays and German visits on Thursdays.

• We also provide Bespoke visits tailored to your school’s needs – contact us for more details.

2017 2018

How to purchase and timescales A minimum of 2 months is necessary to organise, book and invoice visits For annual events possibility to book a year ahead.

Contract duration and notice period Once a preferred date is provisionally agreed we require a completed, dated and signed booking form within 7 days to start the process of planning a visit. After which an invoice for a £100 deposit per visit booked will be raised. A full payment is required 14 days before the start of the first visit.

Contact us enquiries-adultcollege@havering.gov.uk or call 01708 434955

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Attendance, Behaviour and Traveller Support Service Service Description

Traded offer for attendance support

The Attendance, Behavior and Traveller Education Support Service is a multi-disciplinary team with a variety of skill base and expertise in supporting schools, vulnerable families and students. The overall aim of the service is to promote student inclusion in the broadest sense. We aim to improve the attainment of all children and young people by working in partnership with schools to build capacity for better outcomes for children who have attendance, behavioural, emotional and social communication difficulties, which can often be a barrier to learning.

Academies can purchase our services as a whole package of attendance, inclusion support and training or you can purchase them as separate bespoke packages as listed below.

You will receive regular support from a linked Attendance and Behaviour Support Officer (including absence cover) to assist you with advice and guidance on promoting early intervention for pupils with poor attendance and strategies for managing pupils with persistent absence.

The Attendance Officer will take responsibility for the preparation of cases that meet the threshold for legal action including: • Issuing of Fixed Penalty Notices • Support for children on safeguarding plans and children missing from education (CME) • Provision of advice and guidance on child protection issues • Detailed casework for pupils with low attendance and who have reached the threshold for legal intervention What the service can offer • Outreach work with pupils and families, including home Traded offer of inclusion support for pupils with visits and attendance at multi-agency meetings and challenging behaviour. case conferences for pupils causing serious concern You will receive regular support from a linked Attendance • Meetings at school with staff, outside agencies and Behaviour Support Officer (including absence cover). and parents Support for individual students comes via a referral form • Cross border liaison in relation to out of borough pupils and an information sharing meeting with staff within the • Advice and guidance when a parent wants to educate school. Key observations will be noted, leading to their child at home specialised and practical plans to address that child’s • We are also able to offer you a pre-Ofsted ‘health needs. A Pastoral Support Plan may be called, including check’ with data analysis. the parents and other key professionals involved.

SMART targets will be set with meaningful and individualised rewards offered. We are able to provide Attendance Guidance and Support Training some in-class support and progress is closely reviewed. ½ day training at your convenience Some students will be offered a programme of groupOn-site training in School with your School Attendance work to promote and enhance learning behaviours in Officer. Access to School SIMS system, School Procedure the classroom or specific tailored programmes that regarding non-attendance, School Attendance Policy and promote emotional regulation. school based letters.

In order to work as preventatively as possible we work on a classroom coaching model for students and school Duty advice line staff. We find that this improves outcomes for a focus child and also benefits the rest of the pupils in any given To cover any kind of query related to attendance, behaviour, traveller support, IYFAP and exclusion we offer classroom. School professionals can also be supported a dedicated Mon-Fri 9am-5pm duty telephone system, through our comprehensive professional development where a member of our team will be here to answer training programme. questions and provide follow-up.

Service Feedback

“The team were very efficient at helping us to identify trends, highlight target families and then supported us with taking the appropriate action. This included monitoring letters, formal warnings, home visits and fines. As a consequence persistent absenteeism was reduced and poor attenders improved.”

Malcolm Drakes, Headteacher, Broadford Primary

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Penelope Denny • 01708 432667 • penelope.denny@havering.gov.uk Contacts Tracy Bowden • 01708 433741 • tracy.bowden@havering.gov.uk Team contact number • 01708 431777

Services For Education Providers

2017 2018

Service Feedback

“The support we receive from the Attendance and Behaviour Service is invaluable. We have developed an excellent working relationship with our officer and are always impressed with the professionalism, efficiency and the knowledge she provides when dealing with cases that have proved, at times, to be complex and challenging.”

Elutec

CPD offer to all schools We offer a wide training menu to schools depending on the needs of the school in consultation and partnership with the Headteacher. We will deliver training packages that improve the implementation of policy into practice and enhances the confidence of teaching staff. Our packages are approved and recommended by the DfE, NICE and Ofsted. We are able to train whole school staff teams or smaller targeted groups of staff; teachers, NQTs, TAs and SMSAs. Our training offer is flexible in terms of venue, full day/half day and twilight options.

Benefits to your academy • A service provided by staff with considerable experience with a variety of skills who are already supporting primary and secondary academies in Havering • We work closely alongside colleagues within the local authority so any multi agency discussions are accessible, timely and productive • We can offer you a flexible needs led service that aims to deliver alternatives to exclusion.

What the academy will be asked to do

Courses on offer For support for individual students we will ask you to • Positive Classroom Behaviour Management for teachers, complete a referral form and provide us with as much NQTs and support staff. Supporting school staff in information as possible. Any training needs or service developing understanding of the motivations behind related questions please call and discuss further with children’s challenging behaviour. Key stage 1-4 Penelope Denny (contact details below).

• Positive Lunchtimes – a specific training for SMSAs in line with the new Ofstead framework. Key stage 1-2 Service Quality Standards • Accredited 1 and 2 days Team-Teach Training: • You will be able to contact a member of our staff via de-escalation and positive handling. We are able to telephone from 9am - 5pm Monday to Friday offer whole school training and planned open courses • Telephone and email enquiries are acknowledged within throughout the year. Key stage 1-4 24hrs of receipt and an appropriate response sent no • Restorative Approaches – becoming a restorative school. later than 3 working days A programme of training and workshops with SMT, • Attendance and behaviour support officers have School Staff and Students that support whole school in-depth knowledge and understanding of your school approach and culture change. Key stage 1-4 and also the local context.

• Programmes and workshops that promote better social skills and related to the PSHE curriculum using the ‘Dina Dinosaur’ puppet programme, building capacity and developing a school culture. Key stage 1-2 For additional information and prices please contact: • Engaging Traveller Families Key stage 1-4 Penelope Denny (team manager) • Teacher and staff reflective problem solving sessions, 01708 432667 these are particularly beneficial as a follow up to the Team-Teach training course. Key stage 1-4 Penelope.denny@havering.gov.uk • Training for Governors and schools on the attendance legal framework and exclusion. Key stage 1-4.

Service Feedback

“Our school was privileged to join in with Team-Teach and Restorative training. We found their training to be dynamic and interactive. All staff members were trained as well as peer mentors, we are ready to give our children the voice and opportunity to become active partners in finding solutions for their own child-related problems. In order to develop children to become the best British citizens that they can be we consider problem solving, within a social environment, to be one of the key factors. The trainers were knowledgeable and approachable. Thank you for impacting on the future of children.”

Deputy Head, Havering Special School

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Alternative Provision Service (APS) Service Description

Benefits to your establishment

The Alternative Provision Service is a long established and professional service that, not only maintains a list of approved alternative education and pastoral providers, but ensures that all students are matched sensitively to the most appropriate alternative options. This supports pupils’ engagement, success and progression.

By securing a register of approved provisions, the service can ensure that schools, academies, PRUs and LA departments have assurance that they are accessing the highest quality provision and complying with statutory guidance, as all providers on the list are approved and quality assured by the AP Commissioner.

By the local authority holding an approved provider list that contains a range of Approved and Quality Assured alternative options it: • Gives all schools/academies & PRUs assurance that AP meets clearly defined Ofsted and DfE standards • Supports better educational options for children of compulsory school age who, for reasons of illness, exclusion from school or otherwise may not receive suitable education or pastoral support unless such arrangements are made for them • Enables schools/academies & PRUs to use alternative options as an early intervention to dis-engagement at the point of need and reduce the risk of school exclusion • Allows the AP Commissioner to use her experience and utilise resources and expertise within the Local Authority when approving and quality assuring alternative provision • Ensures AP settings are safe and compliant with health & safety and Safeguarding legislation • Ensures schools/academies and PRUs are compliant with Ofsted/DfE guidelines when planning education for pupils offsite • Ensures the communication between school and AP Provider is robust and instant using the ICT web based platform • Ensures AP providers follow Quality Improvement Plans to raise their standards • Enables partnership working offering targeted solutions and support • Enables APs to contribute with schools towards narrowing the gap between lowest performing children, giving them the best life chances.

What the Service can offer • Approval and Quality Assurance of Alternative Provision • Pupil matching service • Alternative provision legislative guidance • Brokering service between school and provider • Continuous Professional Development & training • Alternative Provision Partnership membership • ICT web based attendance tracking system.

The standards that are applied have been set out by the Department for Education and Ofsted and are in response to Charlie Taylor’s recommendations (2012) and ‘Alternative Provision, statutory guidance for local authorities’ (January 2013).

What the school/academy & PRUs will be asked to do Sign up to the Alternative Provision Service using Havering Education Services Portal • Nominate an SLT member of staff as the Alternative Provision Co-ordinator • Attend termly partnership meetings • Work in collaboration with Alternative Provision Commissioner when placing pupils onto Alternative Provision • Provide feedback on provision used to ensure quality is maintained • Provide information and data on the pupils who are placed on alternative provision. .

Contacts 32

Lee Clegg (Alternative Provision Service Manager) • 01708 431251 • lee.clegg@havering.gov.uk Paul Tinsley (Education Inclusion Support Manager) • 01708 433837 • paul.tinsley@havering.gov.uk

Services For Education Providers

2017 2018

Service Quality Standards • On-going access to the up to date list of Alternative Provision providers who have been approved • Notification when new providers are included on the approved provider list • Notification if a provider is removed from the approved provider list • Quality Assurance results report • Response to communications and referrals within 3 working days • Termly partnership meeting.

Additional Information Publications related to this service: • Charlie Taylor Review – https://www.gov.uk/government/uploads/.../DFE-00035-2012.pdf • Ofsted Inspection Handbook 2014 – www.ofsted.gov.uk/resources/school-inspection-handbook • London Councils Framework – http://londonprus.co.uk/ • Alternative Provision – Statutory Guidance for Local Authorities 2013 – https://www.gov.uk/government/publications/alternative-provision • Education Excellence Everywhere – March 2016 https://www.gov.uk/government/.../educational-excellence-everywhere

Price of the services Price and package details are available to schools, academies and PRU on the Havering Education Services Portal. www.haveringeducationservices.co.uk

How to purchase and timescales Purchases should be completed on the services for schools portal www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools - April 28, 2017.

Academies - July 21, 2017.

Contract duration and notice period Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools. and September 1, 2017, to August 31, 2018, for academies.

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Governor Services Service description

Benefits to your school

HGS provides a range of services to support community schools, academies and multi academy trusts to meet the ever increasing demands and expectations they face.

We aim to: • Ensure Governing Boards, trust boards and local governing committees operate in accordance with statutory requirements, articles of association and locally agreed schemes of delegation • Assist with the self-evaluation of GB effectiveness • Support the development of GB effectiveness and capacity • Manage and promote governor recruitment and retention • Promote governor training opportunities • Encourage and support governor networks • Provide termly updates on local and national initiatives.

Benefits to your school • Professional support from Officers • A named Governor Development Officer to support the Board • Up to date information about statutory requirements • Support to develop your Board • Induction training for new governors/trustees • Network meetings for Chairs & Vice Chairs and Development & Liaison governors.

What the Service can offer Clerking of Hearings • A named Governor Development Officer will work with you to produce bespoke GB meeting agendas, a clerk will attend your meetings to offer procedural advice and produce accurate minutes • All communications with governors will be via email.

For Governing Boards requiring a paper based service, an additional charge will be made.

• Training and development: Face to face training sessions are offered on a variety of topics each term. These sessions provide an opportunity to meet governors from other schools and be updated on local and national initiatives.

Bespoke training for Governing Boards either individually or in clusters.

Details of nationally available training opportunities, for example from the National College, are also circulated to governors.

An online training module is available.

Advice and guidance can be sought on all governance issues.

Customised support, for example, in responding to national initiatives or specific school issues, for example complaints, can be offered.

• Advice and Guidance: GBs can seek advice and guidance on all governance issues. Customised support, for example, in responding to new national initiatives can be offered.

Clerking of Hearings • Clerking available for HR hearings or pupil exclusion hearing subject to clerks’ availability • Clerking of meetings related to investigation of parental complaints (quote on request)

Contacts 34

• Professional support from Officers • A named Governor Development Officer to support the Governing Board.

What the school will be asked to do • Provide HGS with up to date, agreed terms of reference • Notify HGS of changes of membership as early as possible • Notify HGS, as early as possible, of the dates of committee meetings, preferably for the whole academic year • Respond promptly to requests for agreeing draft agendas (at least 10 days in advance of meetings) • Notify HGS of any observers or others to receive papers at least 10 days in advance of the meeting • Return draft minutes with an indication of any amendments or additions within 15 working days of receipt.

Service Quality Standards • Agendas agreed with Chair and Headteacher and distributed in line with legal requirements (7 days for maintained schools and in line with academy Articles of Association) • Minutes prepared and sent via email to Chair and Headteacher within 15 working days of the meeting.

Where a shorter timescale is required, this can be negotiated.

Additional Information We do our best to respond positively to all requests for training or additional services; please do contact us if you have a specific issue that you would like to discuss.

Price of the Services For Havering maintained schools and academies, full details of our prices are available on the Havering Education Services portal www.haveringeducationservices.co.uk . Non Havering schools and MATs are advised to contact us in the first instance so we can set up relevant prices depending on your requirements.

Maureen Smith (Havering Governor Services Manager) • 01708 433665 • maureen.smith@havering.gov.uk Michelle Morgan (Principal Governor Development Officer ) • 01708 433879 • michelle.morgan@havering.gov.uk

Services For Education Providers

2017 2018

How to purchase and timescales Purchases should be completed on the Havering Education Services portal www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

Schools wishing to purchase outside of the normal contract period are invited to contact HGS to check for availability

Contract duration and notice period Contract period is typically 1 year: April 2017 – March 2018 for LA maintained schools September 2017 – August 2018 for academies & MATs .

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Health & Safety Advisory Service Service Description

Fire Services

The oneSource Health & Safety Advisory Service provides clients with access to a range of competent fire and health & safety services to enable them to fulfil their statutory duties relating to occupational safety and health.

Fire equipment servicing service provides annual servicing and five yearly extended servicing of portable fire extinguishers, hose reels and blankets. The Service can be undertaken on both cartridge and stored pressure extinguishers.

The servicing is undertaken to BS5306 (Fire Extinguishing Installations and Equipment on Premises) by BAFE approved service engineers.

The pricing schedule (located in the price area) includes the costs for servicing the various equipment types. In some instances (CO2 & dry powder) it is more cost effective to replace the extinguisher rather than replenish the existing unit as the labour/equipment/parts involved makes the service cost close to the new unit cost.

Likewise on-site extended servicing of stored pressure extinguishers is not cost effective. A service exchange scheme is offered for these types.

Where replacement fire extinguisher parts are required which are not included in the annual or five yearly extended service (e.g. extinguisher hoses, CO2 horns etc.) These will be provided at cost and fitted during the servicing.

Due to variables such as need to replace extinguishers or other non-service parts (e.g. hoses etc.) it is not possible to provide a quote prior to commencing works. No work other than normal annual/extended servicing will be undertaken without our technician seeking your agreement.

Our service is based on high ethical standards and as such the engineers are fully salaried and not paid on commission (as is common in the fire equipment servicing industry). Therefore the establishment can be assured that any recommendations made by the service engineer are in the best interests of the client.

What the Service can offer The Service provides access to a competent advisory service. It includes access to the Schools’ Health & Safety Manual, guidance and Health & Safety Bulletins developed by the schools’ Health & Safety Team (provided to the lead site for internal distribution within MATs).

Three half days of on-site support (per school in MATs) per year. The visits include a core monitoring element and a support element. The monitoring element is designed to ensure that establishments continuously improve their health & safety management systems.

This includes audits of the establishment’s health & safety management system, the frequency of these is decided by the establishment’s risk rating. The support element is flexible to enable best use of the advisory support time. The options available to include training workshops, assistance in developing policy and supporting documents (including risk assessments).

Access to telephone & email advice throughout the contract period.

Optional discounted subscriptions to the Consortium of Local Education Authorities for the Provision of School Science (CLEAPSS) service* (for secondary schools this includes access to the Radiation Protection Adviser Service), Evolve educational visits approval* and Smartlog record keeping systems.

Standard advisory service packages are available on either a single or three yearly basis (service price maintained during the contract period – see pricing for full details).

Subscribers are able to access the health & safety training courses offered by the Team at discounted rates. *These services are included as part of the standard service to Havering community schools CLEAPSS & CLEAPSS Radiation Protection Adviser Services can be purchased as separate standalone packages.

Fire risk Assessment service will produce a suitable and sufficient fire risk assessment for the establishment. To conduct the fire risk assessment, a fire risk assessor will visit your premises and undertake a comprehensive evaluation of all areas of the property looking at all areas of fire safety and risk in detail. The fire risk assessor will be a member of the Fire Risk Assessors Certification Scheme (FRACS).

Contacts Stephen Catley (Health & Safety Team Manager) • 01708 431707 • stephen.catley@oneSource.co.uk 36

Services For Education Providers

The process will involve a consultation period with the premises manager, to determine the existing outline standard of fire risk management in the workplace. A pre-inspection letter will be sent before the visit date to enable you to gather the necessary information required by the assessor. On completion of the audit, the physical inspection will look at and identify all of the points below. The physical inspection is normally a nonintrusive survey of the premises, but will also consider a more detailed intrusive survey if the assessor feels that this is necessary. Though this will be discussed with you, and will be determined by the age of the property, and construction methods.

1. Property age & condition 2. Persons at risk 3. Potential fire safety hazards and risk, ignition sources & combustible materials 4. Fire prevention & management 5. Fire safety signage 6. Fire safety equipment & maintenance 7. Fire safety training & drills 8. Means of escape in the event of fire 9. Deficiencies in existing fire safety & risk precautions 10. An evaluation of your existing emergency fire procedures, training & drills

2017 2018

The Fire Safety Assessment Report will be emailed to you upon completion in the form of a PDF. There will then be an opportunity to discuss the findings with the assessor in detail if required.

The price of the assessment includes four hours on site collecting data and inspecting the site. If the assessor feels that further investigation is required in order to make the assessment suitable and sufficient they will discuss this with the site. Any such work will be an additional charge.

Fire Training Services – The service is able to provide onsite training for fire marshals, Evac Chair operators and fire extinguisher training. Further information on the fire training service can be obtained from the Health & Safety Advisory Service’s page on the HES portal.

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Health & Safety Advisory Services continued Benefits to your school

Service Quality Standards (KPIs)

Health & safety legislation requires employers to have access to competent advice on health & safety. The Team’s advisers, support officers and technicians understand the activities undertaken by education establishments and other public sector organisations and have extensive experience of providing solutions suitable for clients’ specific needs.

Health & Safety Advisory Service On-site support • Contracted days delivered within contract period (standard contract 3 half days in 12 month period).

Remote support • Telephone support available from 9am - 5pm on working days. Calls answered in 5 rings.

Written/email queries • Answered or holding response* within 5 working days • holding response will indicate the anticipated time required to research answer to query.

What the school will be asked to do Health & Safety Advisory Service Ensure access to appropriate members of staff and information; Ensure that a work location is available which is suitable for the task(s) being undertaken; Respond in a timely manner to requests to set the dates of support visits.

Fire Services Fire Extinguisher Servicing – ensure access to the appliances which need servicing and access to a member of staff with the authority to make decisions on whether or not the establishment wishes to implement recommendations of the extinguisher technician which are beyond normal/ 5 yearly extended servicing .

Fire risk assessment – ensure assess to appropriate members of staff in order to complete the data collection and inspection elements of the assessment.

Fire Marshal/Fire extinguisher training – provide a room suitable for the theory section of the training and an outside area (minimum equivalent to 3 parking spaces) for the practical elements.

Evac Chair training - provide a room suitable for the theory section of the training, a serviceable Evac Chair and stairwell where the practical element can be undertaken without other building users being present.

Fire Service Fire Extinguisher Servicing • Extinguishers will be serviced in line BS5306 by BAFE approved service engineers; • No work beyond annual/extended serving will be undertaken without approval from the establishment.

Fire Risk Assessment Reports will be issued with 10 working days of the audit visit.

Additional Information Establishments are able to procure additional support from the Team. These can be either ad hoc arrangements or permanent extensions to the contract agreement.

Key Performance Indicators Health & Safety Advisory Service Prices vary by School type & sector.

Establishment specific prices/quotation services are available to registered users via the HES online portal.

Contacts Stephen Catley (Health & Safety Team Manager) • 01708 431707 • stephen.catley@oneSource.co.uk 38

Services For Education Providers

Fire Service Item Description Fire Extinguisher Servicing Price List 2015/16 Service Site Attendance Fee

2017 2018

Price (excl. VAT) £47.50

Annual Service Fee - cartridge extinguishers Water/AFFF (Chubb type)

£6

Annual Service Fee - cartridge extinguishers Water/AFFF (Moyne Roberts)

£6

Annual Service Fee – stored pressure extinguishers Water/AFFF

£6

Annual Service Fee – CO2 extinguishers

£6

Annual Service Fee – stored pressure – Dry Powder

£6

Annual Service Fee – stored pressure extinguishers – Wet chemical (Class F)

£6 £14.70

Extended Service/Discharged extinguishers – cartridge (Chubb type) Water/AFFF

£18

Extended Service/Discharged extinguishers – cartridge (Moyne Roberts) Water/AFFF Extended Service/Discharged extinguishers – stored pressure extinguishers Water/AFFF – SERVICE EXCHANGE*

£12.25

Extended Service/Discharged extinguishers – CO2

Not Serviced

Extended Service/Discharged extinguishers – Dry Powder

Not Serviced

Extended Service/Discharged extinguishers – Wet chemical (Class F)

POA*

Fire blanket annual service

£1.35

Hose reel annual service

£5.35

New extinguisher commissioning fee

£5.60

Installation of wall brackets (up to two brackets)

£5.55

*Service exchange reliant on extinguisher being exchanged being in a re-issuable condition. ** Price varies depending on make and model of extinguisher.

Fire Risk Assessment (Small sites £520 large sites £730) The price of the assessment is based on the time spent on site collecting data and report writing. If the assessor feels that further investigation is required in order to make the assessment suitable and sufficient they will discuss this with the site. Any such work will incur an additional charge.

Fire Training Fire extinguisher training on site Multiple sessions can be delivered on the same day.

Each session can have up to 15 delegates.

Prices are as follows:

Timescales and Deadlines Dependent on service purchase/renewal date.

Contract duration and notice period Health & safety advisory packages – 1 or 3 year packages are available; Fire extinguisher servicing – annual contract; Ad hoc services – duration of agreed work.

1 session (15 delegates) £410 2 sessions (30 delegates) £670 3 sessions (45 delegates) £935 4 sessions (60 delegates) £1,198 Fire Marshal training on site £499 Up to 15 delegates Evac Chair Training on site £190 Up to 6 delegates

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Education Buildings, Design & Maintenance Services Service Description Technical Services is a multi-disciplinary service made up of professional architects, engineers and surveyors overseeing a wide range of projects from minor works, such as small scale refurbishment projects, to large scale construction developments. This also provides a comprehensive service that covers both planned and reactive maintenance as well as a diverse range of Mechanical and Electrical engineering projects.

What the service can offer 1. Statutory Compliance Package Gives you access to a range of maintenance contracts for both statutory and non-statutory servicing/testing/ inspections/monitoring of systems. The package includes an 8am to 5pm Helpdesk service for planned and responsive repairs and a 24-hour/365-day call-out cover for all emergency works.

2. Technical Advice Package Offers in-house technical expertise to design, procure, manage and supervise all building and engineering related works.

Benefits to your school • Access to a multi-disciplinary service to deliver a wide range of projects • Professionals familiar with your buildings and systems • Expert advice in dealing with asbestos management and removal • Access to corporate maintenance contracts procured

by Technical Services (subject to subscription to the Statutory Compliance Package) • Design, procurement and supervision of works • All works managed around your operational requirements • Assurance of compliance with all building and engineering related statutory legislation • Diagnosis and resolution of general building, mechanical and electrical defects • 24 hour Helpdesk • In-house Maintenance Unit provision for planned and reactive maintenance.

What the school will be asked to do • Consult at an early stage to enable proper planning and timely delivery of building projects • Visit the Education Buildings, Design and Maintenance Services page on the Havering Education Services Online Portal to see the full range and costs of services offered.

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Andy Skeggs (RIBA) • 01708 433600 • andy.skeggs@oneSource.co.uk Contacts Helpdesk 01708 433275 fmhelpdesk@havering.gov.uk • •

Services For Education Providers

2017 2018

Service Quality Standards

How to purchase and timescales

We aim to: • Action all Helpdesk calls within 15 minutes • Issue invoices for works within 1 month of completion/sign-off • Deliver all projects on programme and on budget We take Customer satisfaction seriously and appreciate your feedback. This is possible via the Havering Education Services Portal customer satisfaction survey.

All packages can be purchased at any time within the contract period.

Timescales and deadlines for projects will be determined by individual negotiation around the package and services procured.

Contract duration Contract period is typically 1 year: April 2017 – March 2018 for LA maintained schools September 2017 – August 2018 for academies & Free Schools

Additional Information For 24-Hour Emergency Call Outs ring the Helpdesk on 01708 433275 For Repairs and Maintenance ring the Helpdesk 8am - 5pm.

Price of the Services Package 1. Statutory Compliance There is an annual fee for this package. Servicing and inspections contracts are priced individually according to your building needs. See Havering Education Services website for individual costs and details. Quotations are available on request.

Package 2. Technical Design Service Professional advice and/or management of school funded projects will be charged as either an agreed percentage of the works or on a time charge basis. The value of the works will govern how the fee is charged.

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Education Asset Management (Academies)

Service Description Our experienced Schools’ Asset Management team will support you in managing your school buildings and help you to maximise investments to gain the best from your accommodation.

We offer a full project commissioning and support service.

What the Service can offer We offer a choice of three packages, or we are happy to negotiate bespoke packages to suit your particular requirements: Package A: Schools Asset Management Planning (AMP) • Provides advice and support to help you: - Develop your Asset Management Plan - Prioritise works identified through your condition surveys - Develop a planned maintenance programme • Provides floor plans and accommodation schedules • Provides accommodation assessments in accordance with EFA guidelines • Carries out net capacity assessments • Ensures awareness of legal responsibilities and compliance issues.

Package B: Condition Surveys Arrange a building condition survey. The package includes a visit to discuss and interpret the survey outcomes and incorporate them into your Asset Management Plan.

Package C: Project Commissioning and Support Support of school maintenance and construction projects and other improvement schemes from inception to completion. Ensure works are delivered using appropriate contracts and contractors are competent.

Benefits to your school • We know your buildings • We are local and based in the Borough • We are used to working on occupied sites • We have in depth knowledge of the statutory roles and responsibilities of schools and governing bodies • Access to all your condition data, meaning your Asset Management Plan will be based on informed decisions.

• Access to site and floor plans, and accommodation data, allowing you to ensure and maintain their accuracy • Advice and guidance on the completion of the Schools Project Notification and Consent Form (where applicable) • Accurate Net Capacity Assessments.

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Gary Moreland (Schools Project Manager) • 01708 431718 Mob 07984 457 677 • gary.moreland@havering.gov.uk Clive England (Schools Project Manager) • 01708 434256 Mob 07961 042 110 • clive.england@havering.gov.uk

Services For Education Providers

2017 2018

What the school will be asked to do In the first instance please contact the team to discuss your requirements. See contact details below.

Service Quality Standards Package A: 100% of visits carried out as agreed under terms of contract 100% Maintenance Programme drafted, populated with up to date information and agreed Package B: Written Condition report delivered and agreed within time frame agreed Post survey visit carried out to customers’ satisfaction Package C: 100% Customer satisfaction with the support received in project delivery 100% within budget 100% to programme low.

Additional Information We are happy to negotiate bespoke packages to suit your particular requirements.

Price of the Services Package A - Academies only: Project Management Consultancy £60 per hour Package B - Academies only: Based on the Gross Internal Floor Area of the buildings and m2 of the site. (Academies only – part of core service to maintained schools) Package C - All schools and academies: Project Management £60 per hour.

How to purchase and timescales By negotiation within the contract period.

Contract duration and notice period Package A and B: Academies & Free Schools: September 1, 2017, to August 31, 2018.

Package C can be purchased at any time within the contract year by: Academies & Free Schools between September 1, 2017, to August 31, 2018, and by Maintained Schools April 1, 2017, to March 31, 2018.

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CCTV Monitoring Service Service Description

Benefits to your school

This service allows for the monitoring of your installed CCTV systems by our CCTV Control Centre.

CCTV can be used to monitor your school for crime prevention and the health and safety of your students, staff and visitors. By linking your CCTV to the Council’s CCTV Control Centre it will be monitored 24/7 and will mean a permanent record of incidents and events. This means that the monitoring is pro-active – it is not just providing images after a crime has occurred.

CCTV can provide a visual verification of what is happening on-site. In the event of an incident the team can work with police to provide images for use in investigations and legal proceedings Using CCTV to ensure tighter security of your school may even lead to reduced insurance premiums as well as providing peace of mind that the school is as safe as possible.

What the Service can offer We can provide the monitoring of your installed CCTV systems based on your requirements whether this is 24/7 or as an out of hours service.

The CCTV Monitoring Centre is staffed 24/7 with Operators that are highly skilled at detecting crime and monitoring public health and safety. We have strong relationships with local police and other Council departments such as enforcement agencies. We have direct radio links with local police as well as with the Command Centre at Bow. The Operators respond to suspicious activity in real time. If they see an intruder they will inform the police immediately. The team instigates several arrests every week and has a thorough local knowledge.

Price of the Services A quote will be provided on request.

Timescales and Deadlines Timescales are dependent on the type of system the school has – deadlines can be agreed as part of the initial discussion and will be detailed in following proposal.

Contract duration and notice period Contract duration is for 12 months and is typically April 1 - March 31 for Maintained Schools and September 1 - August 31 for Academies. We can also offer extended contract lengths from 12 months to 36 months depending on specific client requirements. We can also offer various contract starts and finish dates depending on when you sign up. Please contact us for details.

Twelve weeks prior notice in writing is required if a service or services are to be discontinued by a Havering academy.

Standard terms apply to Havering maintained schools.

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Contacts Ken Leach (Senior CCTV Officer) • 01708 726685 • ken.leach@havering.gov.uk Bob Lambert (Senior CCTV Officer) • 01708 432535 • bob.lambert@havering.gov.uk

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Building Alarm Monitoring (Custodian) Service Description

Service Quality Standards

The service monitors intruder and fire alarm systems using BT Redcare equipment.

Event History Reports can be provided as necessary as well as guides and advice to help with set up.

What the Service can offer

Additional Information

We can provide the monitoring of your building alarm systems based on your requirements.

We currently use Custodian for our Alarm Receiving Centre (ARC). We are able to connect your existing alarm system panel to the ARC using BT Redcare equipment.

This allows the panel to communicate threats to the ARC who will phone your nominated key holder which can be a site manager, other site official or a security company. In the event of a fire alarm activation the ARC will call the fire brigade.

Please remember to keep us updated with keyholder details!

Benefits to your school • Added protection for staff, pupils and visitors • Added protection for property and resources • Deterrent to intruders • Permanent record of incidents and events • Potential for lower insurance premiums • Peace of mind for the school.

What the school will be asked to do If you already use Custodian through the Council contract then purchase the package for the year.

If you do not use Custodian through the Council contract but would like to then contact Claire Carter claire.carter@havering.gov.uk in the first instance.

An analogue phone line will be required for most services. If this is unavailable then please ask for information on the use of mobile technology through BT Secure or SOLO products.

Price of the Services £313.30 per year for monitoring.

How to purchase and timescales To be discussed upon request of sign up.

Contract duration and notice period Contract duration is for 12 months and is typically April 1 - March 31 for Maintained Schools and September 1 - August 31 for Academies. We can also offer extended contract lengths from 12 months to 36 months depending on specific client requirements. We can also offer various contract starts and finish dates depending on when you sign up. Please contact us for details.

Twelve weeks prior notice in writing is required if a service or services are to be discontinued by a Havering academy.

Standard terms apply to Havering maintained schools.

Contacts Claire Carter (CCTV, Telecare & Emergency Contacts Manager) • 01708 433379 • claire.carter@havering.gov.uk 45

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Security Response and Patrol Service

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Service Description The Security Response & Patrol Service provides the following: • Out of hours response to alarm activations • Regular preventative patrols • Secure key holding for emergency access • Static Guarding (Costs can be provided on request) • Response to emergency situations • Maintaining and updating the Keyholder database.

During Term Time Monday to Friday: 5.30pm - 7.30am Saturday & Sunday: 24 hour operations During School Holidays Monday to Sunday: 24 hour operations

What the service can offer • An immediate risk assessment by the operative removes the inconvenience of unnecessary call outs to you or your staff • An immediate response to any alarm activation.

The operative will investigate the cause of the alarm and reset it if it is a fault on the system and report it for repairs to be carried out • On the rare occasion that the alarm has been triggered by fire, flood or unauthorised entrance the operative will contact the relevant emergency service and the named premises keyholder • All security staff are SIA licensed and have continuous access to local contract management and immediate access to their own company’s 24 hour control centre.

Service Quality Standards

• 100% of all alarm activations attended within 30 minutes

• 100% of staff provided will be skilled, honest, experienced and suitably qualified in the work that they are to perform

• 100% Reports will be made available to the Local Authority Officer on a daily basis Monday to Friday.

Additional Information The service is managed by the Local Authority Asset Management Service and is provided by their contracted security provider working with the Authority’s alarm monitoring contractor, Custodian.

Call outs are arranged through the Local Authority’s emergency call centre provider and the in-house Maintenance Unit.

Benefits to your school • Economies of scale give you more value for money • Local knowledge and experience backed up by the Local Authority’s emergency services • A timely response to call outs • Patrols are local and Borough based.

What the school will be asked to do • Ensure keyholder details are current • Ensure keys are provided to enable operatives to access the premises (when you change your locks please remember to get an extra set cut for the security patrols) • Agree with the Security Provider any areas that are out of bounds • Promptly address any installation issues.

Contacts Terry Yallop (Asset Manager) • 01708 432878 • terry.yallop@oneSource.co.uk 46

Services For Education Providers

2017 2018

Prices of the Services Security Response and Patrol Service: Please see the Havering Education Services Portal for up to date prices.

Custodian Monitoring Services: Monitoring is valid 24 hours a day, 365 days a year. The client (school or academy) will be informed if there is a line fault, or if they have a high level of activations. The cost of monitoring is £313.30 annually.

The client will need to arrange the service themselves but they will benefit from the group discount obtained through the local authority.

For contact details please see the Security Response and Patrols Service page on the Havering Education Services Portal.

How to purchase and timescales The service may be purchased at any time within the contract period.

Contract duration and notice periods Contract period is typically 1 year: April 2017 – March 2018 for LA maintained schools September 2017 – August 2018 for academies & Free Schools

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Grounds Maintenance Services Service Description

Benefits to your school

The London Borough of Havering’s Grounds Maintenance Services team can provide your school with specialised grounds maintenance and gardening services whatever the weather. We operate a ‘year planner’ style bespoke scheduling system that lists work to be carried out on a week by week basis, and you will only be invoiced each month for the work carried out.

• All 70 full time staff have ID badges, uniforms and are DBS checked • All resources are based at 9 depots within the borough • Flexibility afforded by extensive local resources • Skilled grounds staff with up to 49 years’ experience • Wide range of available equipment including tractors and gang mowers, ride on cylinder and rotary mowers, line marking equipment, fine turf machinery, rollers, excavators and an 18 tonne grab lorry • Minimal travelling time from depots to your school • Competitive rates – no company cars, shareholders or profit targets • Fully registered waste carriers, composting and disposal facilities • Local authority organisation means stability and reliability • GPS mapping and accurate estimating/quantity surveying available for all sites within the borough • Internal local authority ICT and audited financial systems.

What the service can offer • Grass cutting • Hedge cutting • Sports pitch maintenance • Pitch marking • Running tracks • Weed treatment to hard standings • Specialist turf treatments • Jump pit maintenance • Seasonal bedding • Bulb planting with students • Shrub and tree maintenance • Turfing • Landscaping projects.

Service Feedback

“Just wanted to email to say an enormous thank you to you and your team, the lads came into school yesterday very early to get the back field sorted. They did a brilliant job.

Nothing was too much trouble for them.

Please thank them for a good job done.”

Office Manager of a Romford school

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Martin Haskell (Grounds Maintenance Manager) • 01708 433831 • martin.haskell@havering.gov.uk Contacts Andrew Hull (Contract Management Officer) 01708 433858 andrew.hull@havering.gov.uk • •

Services For Education Providers

2017 2018

What the school will be asked to do

Service Quality Standards

• Work in partnership with us to provide the most effective and efficient specification to suit your needs • Sign staff worksheets indicating satisfaction with works carried out • Attend scheduled progress meetings • Inform us of events and special occasions giving plenty of notice • Inform us of any changes of layout at your school • Inform us of any service issues in a timely fashion • Maintain effective communications.

• Expectation that staff will attend weekly and carry out works in line with the bespoke schedule, weather permitting • Schools and academies will only be invoiced for scheduled works carried out to the satisfaction of the client • Schedules of work will be designed in line with the client’s expectations • All queries or issues will be resolved quickly and professionally • All machines, vehicles and equipment are to be maintained and operated to the highest safety standards • Full risk assessments for all activities available on request • All herbicides will be applied by staff qualified to National Proficiency Tests Council standards • Sports pitches and tracks will be marked in accordance with I.A.A.F., the Football Association, The Rugby Football Union and the Marylebone Cricket Club guidelines.

Prices of the Services Task (all prices need to include travel to and from the depot) Rate 2 staff & a van (include all tools & machinery) per hour

£62.44

Tractor & gang mowers per hour

£38.80

Ride on mower & driver per hour

£36.03

Initial mark – football pitch per pitch per occasion £93.66 Re-mark football pitch per occasion

£31.22

Initial mark six lane 400 metre running track per occasion

£187.31

Re-mark six lane 400 metre running track per occasion

£62.44

Initial mark hockey pitch per occasion

£62.44

Re-mark hockey pitch per occasion

£20.81

Additional Information Our close proximity to your school enables us to programme works to suit local weather conditions, for example herbicide spraying, which needs to be done during fine weather. We have locally based resources enabling us to expand team numbers if and when required, and we will always make an effort to work with you to prepare for special events and important dates.

Works can if required be carried out outside of school hours or term times.

Timescales and Deadlines

Preparation of new or renovation of shrub beds per m2

£40.50

Shrub bed planting (five 3 litre container grown shrubs) per m2

£36.98

Shrub bed mulching (using composted whole tree mulch) per m2

£2.13

Hedge cutting per linear metre

£6.19

Prepare ground, supply & lay turf per m2

£5.97

Prepare ground, supply and sow grass seed per m2

£4.05

Garden design by experienced & qualified staff per hour

£29.85

Tree survey/tree works

Enquiry

We can mobilise teams for new sites and partnerships within a relatively short period of time. We have a wide range of resources and a flexible approach to new business.

Contract duration and notice period Contracts are generally for a year at a time, although this can be extended indefinitely. We would always request at least three months’ notice for significant changes or cancellations..

Please note that where large quantities or areas are involved costs can sometimes be reduced due to bulk purchasing discounts or reduced travel costs.

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Finance Support Service Service Description This service provides advice and support on the management of finances including the planning, construction and monitoring of the school’s or academy’s budget.

What the service can offer The Standard Service • Provision of the annual Budget Planning Pack personalised for your school • Provision of salary calculators which can be pre-populated from current payroll reports • Provision of Excel spreadsheets for multi-year budget planning and projection. These include the ability to link the budget to the School Development Plan and to plan for the effective use of the Pupil Premium • Telephone support on all matters relating to the budget and financial and accounting procedures. Remote support for FMS is available • Written guidance on financial administration procedures such as year end and accruals • Support and guidance on the introduction of electronic financial processes • Liaison with other service providers on issues affecting the school budget.

Additionally for LA Maintained schools: • Completion of the Consistent Financial Reporting return required by the DfE • Final close of the accounting year in FMS • Provision of local financial benchmarking and guidance on DfE benchmarking data • Guidance on the Schools Financial Value Standard • Spreadsheets for High Needs and Pupil Premium Funding.

Additionally for Academies • Liaison with the academy’s external auditors.

Additional Support available on a consultancy basis may include: • Budget preparation, monitoring and forecasting • Multi year budget planning and projection • Assistance with bank reconciliation • Costing of staffing options for example in restructure planning • Preparation of statements for finance committees with attendance at meetings if desired • Training for Headteachers, senior managers and finance staff on budget management • Support with the use of Excel for financial reporting • Support with the detailed set up of electronic processes such as BACS payments.

Additionally for LA Maintained schools: • Support for the completion of the Schools Financial Value Standard • In depth analysis of benchmarking data • Support with the establishment of operating leases.

Additionally for Academies: • Checking of EFA funding schedules to ensure accuracy • Support with the completion of budget and other financial returns to EFA • Developing FMS User Defined Reports in line with EFA returns • Developing spreadsheets and consolidating FMS accounts for MATs • Assistance with the preparation of year end accounts • Compliance checking of leases to ensure they adhere to DfE/EFA regulations.

Budget Support Packages for LA Maintained schools: We offer maintained schools the opportunity to purchase a programme of pre-booked visits at a set price. These include: • Termly budget review with or without the production of a report for the school’s Resources Committee • Half termly budget review (5 visits) with or without the production of a termly or half termly report for the school’s Resources Committee • Three year budget planning.

Service Feedback

“A service we purchased from the Finance Support Service whereby staff came in to look at our budget highlighted some problems which we have been able to address in a timely manner.”

Contacts Nick Carter – Principal Finance Officer (schools) • 01708 433884 • nick.carter@havering.gov.uk 50

Services For Education Providers

2017 2018

Benefits to your school or academy • We have staff with considerable experience in school financial management in schools and academies • Easy to use budget and salary tools • A Budget Planning Pack that provides a comprehensive guide to budget construction • We have an in-depth knowledge of SIMS financial software used in schools and most academies • We are conversant with the financial reporting requirements of the LA, DfE and EFA.

What the school or academy will be asked to do • Provide access to financial information and the accounting system.

Service Quality Standards • A response to general telephone and email queries within three days • Request for on-site visits for consultancy met within ten days • The annual Budget Planning Pack will be issued to LA Maintained schools no later than February 28 and to Academies no later than April 30 • Havering produced benchmarking data will be issued to LA Maintained schools before the end of the summer term • Final close of old year accounts in LA Maintained schools will be completed by December 31 each year.

Service Feedback

“Finance support services are always good in very difficult financial times.”

Price of the Services • An annual subscription for the Standard Service • A set price for the Budget Support Packages • An hourly charge for consultancy.

How to purchase and timescales Please complete all purchases on the Havering Education Services portal. www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

For any variations to the above timescales, please contact us to discuss your requirements.

Service Feedback

“Excellent customer service based on an in depth knowledge of individual school needs.”

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Finance Support Service - Pooled funding opportunities Service description As part of the 2013-14 school funding reforms, additional funding was delegated for services that were previously provided centrally. For maintained primary and secondary schools the Schools Funding Forum makes decisions on de-delegating the budgets but for academies, special schools and pupil referral units de-delegation is not permitted. The following services enable schools and academies to contribute towards pooled arrangements to continue to benefit from economies of scale and shared risk.

What the Service can offer Trade Union Facility Time – For Academies, Special Schools, Special Academies and AP Academies In support of an employer’s legal obligations to allow reasonable facility time for trade union representatives to carry out trade union duties and training, Havering funds facility time for branch secretaries based on the membership of the union. This ensures broad representation of staff in Havering’s schools and academies who are members of trade unions.

The following trade unions receive facility time as below: Teaching Staff Support Staff NUT UNISON NASUWT GMB ATL VOICE NAHT ASCL

Benefits to your School Any academy or school not contributing to these pooled arrangements will need to ensure there are adequate arrangements in place for trade union facilities. The handling of any industrial relations matters will revert to a school based official or regional representatives and has the potential to lengthen a process. Academies and schools not contributing will be responsible for making their own arrangements for covering work areas/tasks etc. and costs associated with release of officials for representation or training.

Maternity Leave Insurance - for LA Maintained Special Schools only The LA administers a maternity insurance scheme for maintained schools. This provides cover for the full costs to the school for a member of staff who is absent on maternity leave.

This insurance scheme is not available to academies and is paid for by maintained primary and secondary schools through a decision to de-delegate the budget from schools.

De-delegation is not permitted for special schools so this service is offered at £46.62 x per place.

General Insurance - for LA Maintained Special Schools only Budgets for insurance are delegated to special schools and the pupil referral service so they must make arrangements for sufficient insurance cover for buildings/ contents and staff/pupils and visitors to their schools.

The service available from the Council is outlined in pages The funding for facility time for maintained primary and 62 - 63 of this brochure called “General Insurance and secondary schools has been de-delegated in agreement Risk Management” and provides economies of scale with the Schools Funding Forum through the Council insurers. LA Maintained Special De-delegation is not permitted for academies or special schools need to purchase Service A and it is schools, so to maintain the current arrangements charges are recommended Service B is also purchased to provide made at £3.50 per pupil or £10.50 per place, as contributions additional cover for contents, water damage etc. to a central pool administered by the LA. The pooled trade union facility time arrangements provide Consultation, negotiation and representation, for TU members on matters connected with terms and conditions.

Attendance and representation at meetings with and on behalf of union members in relation to grievances, disciplinaries, restructuring and/or redundancy, pay & grading appeals, TUPE transfers, health and safety and any other industrial relations issues where school based employees have a statutory right to representation.

Representation for members at management meetings on matters of local and joint interest i.e. introduction of new policies, notification about organisation change and/or redundancy, avoiding or resolving disagreement about working arrangements between management and employees at an early stage.

Branch Secretaries, who are funded through the pooled arrangements, are senior and experienced trade union representatives with a good level of knowledge and expertise on employment matters.

Price of the Services A.Trade Union Facility Time Academies: £3.50 per pupil LA Maintained Special Schools, Special and AP Academies: £10.50 per place B. Maternity Special Schools and the Pupil Referral Service: £46.62 per place C. General Insurance Charges are school specific.

How to purchase and timescales: Please completed all purchases on our web portal www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools - April 28,2017.

Academies - July 21, 2017.

For any variations to the above timescales, please contact us to discuss your requirements.

Contacts Hany Moussa (Senior Finance Officer - Schools Funding) • 01708 433895 • hany.moussa@havering.gov.uk 52

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2017 2018

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SIMS Support Service Service Description We provide a professional service delivering pro-active advice, training and support to enable schools to realise the full potential of their Management Information Systems. This is fundamental for the smooth running of the organisation and whole school improvement. The service is delivered by experienced staff, dedicated to the success of your school. The team has been awarded full accreditation by Capita Education Services for the support services provided to schools.

What the service can offer • Telephone, remote and on-site support for the full SIMS software suite including FMS • Telephone helpdesk operated by SIMS experts for fault resolution, service requests, support and advice • The upgrade service delivers installation of all SIMS and FMS upgrades and patches outside school hours, other than in exceptional circumstances • Full training programme is published on the Havering Education Services portal • Regular user group meetings and software updates • Advice and support on statutory data collections using SIMS eg School Census, Post 16 and end of Key Stage assessments • Consultancy service for on-site support and training for individuals, groups of staff, staff meetings, inset days, SMT meetings etc • Technical support for the SIMS infrastructure and databases • Development and maintenance of assessment processes to support the new national curriculum.

Benefits to your school • The service is delivered by an experienced team, with a firm commitment to customer satisfaction • Team members have in-depth knowledge of schools and schools and their financial management systems • Support covers the full software suite offering a successful and holistic service • SIMS and FMS upgrades and software patches are installed outside school hours, except in exceptional circumstances • Access to high quality, local, SIMS and FMS training courses and workshops • Training courses are led by suitably experienced trainers, working with other providers if necessary • Regular consultation with users and clear, impartial advice on MIS software • Helpdesk is operated by SIMS experts • Swift response, on-site if necessary, is made to critical SIMS software failures • Free training is provided for any major rewrites to the core modules including FMS • The team has strong links with other departments within the LA and also outside agencies.

Contacts 54

Monica Franks • 01708 433882 • monica.franks@havering.gov.uk Verity Brome • 01708 432251 • verity.brome@havering.gov.uk

Service Feedback

“The SIMS support service is outstanding in its speed of response; thoroughness in dealing with sometimes complex matters and above all puts the client first.

The Service enables school staff to work at the highest level supported by excellent user group meetings and materials.”

A School Business Manager

Services For Education Providers

2017 2018

What the school will be asked to do • Schools must hold a SIMS licence: Havering Maintained schools can operate under the LA SIMS licence, by purchasing their portion of the LA annual maintenance charge Academies require a single site licence/s purchased from Capita • The SIMS server and workstations should meet minimum Capita SIMS hardware requirements • The team requires remote access the school’s SIMS server via CentraStage • Microsoft Office is required on the SIMS server with relevant updates.

Prices of the Services The annual subscription charge is banded by school phase and prices will be available on the Havering Education Services portal.

The SIMS LA Licence Fee, for Havering maintained schools only, is a separate charge calculated on a per pupil basis.

The consultancy service, for on-site support and training, is available on an ad hoc basis charged hourly, or pre-arranged half day or full day sessions.

Prices on request.

Training courses and prices are published on the portal.

Service Quality Standards • Install new software, updates and patches into schools before use of the software becomes critical • Calls to the helpdesk will be actioned within one working day and 90% will be resolved within one working day • Request for on-site consultancy visits will be met within 10 working days most of the time • In the event of critical software failure an on-site visit will be made within 24 hours if it cannot be resolved using remote support.

Additional Information

Service Feedback

“The Team is invaluable and always at the end of the phone for immediate help. No problems are ever too big or too small.”

A Primary Headteacher

Finance Assistant Insurance Scheme is available for Havering primary and special schools using FMS. This provides sickness absence cover for the finance assistant (after two weeks) to maintain ordering, invoice and payment procedures in FMS. Maximum half day per week for up to 8 weeks.

How to purchase and timescales Service Feedback

“Fantastic support. Every member of the team is helpful and responsive where we have had problems they have responded quickly and efficiently to get any problems sorted, very solution focused, great service!”

Maintained Primary Headteacher.

Purchases should be completed on the Havering Education Services portal www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools - April 28, 2017.

Academies - July 21, 2017.

Contract duration and notice period Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools and September 1, 2017, to August 31, 2018, for academies.

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Payroll Service Service Description oneSource Transactional Services provides a professional, comprehensive and automated payroll service which processes a gross payroll of £277.8 million per annum.

What the Service can offer oneSource Transactional Services will either: i) Provide a payroll bureaux service with the provision of reports to allow the employer to discharge its statutory functions with Government and other external agencies; or ii) It will provide a comprehensive payroll service that deals with all aspects and requirements associated with payroll, including liaising on behalf of a School, College or an external organisation employer with Government and other external agencies.

The comprehensive payroll service provided comprises: • Monthly payments undertaken by credit transfer (BACS) directly to employee accounts • Full enquiry and advice service for staff • Multiple terms & conditions of service • Calculation and confirmation of gross and net pay for all staff including the calculation and reporting of all statutory and occupational payments, including PAYE, NI, sickness, maternity, paternity, shared parental and adoption leave • Gross to net processing • Full implementation of: - income tax, national insurance administration and working families’ tax credits - payment of statutory and contractual sick and maternity pay - attachment of earnings orders and charitable donations - Pension contributions and other voluntary deductions.

• Implementation of pay awards including calculation and payment of arrears • Application of step progression and pay awards as instructed by the school and Schools HR • Full reconciliation of payments made • Payslip printing and distribution to the organisation • Support with monthly Local Government Pension Scheme (LGPS) administration, Teachers’ Pension Scheme (TPS) returns and NHS pension scheme returns • Monthly payments to appropriate organisations in respect of statutory and voluntary deductions, including the Local Government Pension Scheme, Teachers’ Pension Scheme and NHS Pension Scheme • Manual payment of urgent salaries or wages adjustments as requested (at additional charge see below) • End of year reconciliation and online returns for income tax, NI, Teachers’ Pensions etc. and completion of a range of statutory returns • Calculation and payment of redundancy payments and gratuities to non-pensionable employees • Production of P45s, P60s, P11s • Liaison with HM Revenue & Customs, Teachers’ Pensions, and external auditors • Fully compliant with RTI and Automatic Enrolment • Dedicated team delivering telephone support • Access to a named payroll officer, Payroll Management and Head of Transactional People Services as the named account manager for payroll • Provision of monthly reports.

Contacts Tara Philpott (Head of Transactional People Services) • 01708 432179 • tara.philpott@oneSource.co.uk 56

Services For Education Providers

2017 2018

Benefits to your school

Price of the Services

If your organisation offers Havering’s Local Government Pension Scheme to your support staff the monthly and annual data required by the Pensions Team will be interfaced and the organisation will not be required to complete new starter, leaver and contract amendment forms.

• February 1 (Academies, Colleges & External clients) • October 1 (Maintained Schools)

What the school will be asked to do The delivery of S.L.A. KPIs is based on mutual dependencies between oneSource Transactional Services and its customers. The customer responsibilities relating to this S.L.A. are outlined below, with detailed requirements listed in Annex 2 of the full SLA. In order to enable the proper provision of a fully comprehensive shared service it is necessary for external organisations to: • Access oneSource Transactional Services using the defined contact channels and access points. First time queries of a routine nature should be directed through Customer Support • Provide oneSource Transactional Services with the necessary (accurate) information and within the defined set time limits to enable a request to be resolved in line with the S.L.A. KPIs • Inform oneSource Transactional Services in advance if there is any delay or problem in providing information to support the customer request • Inform oneSource Transactional Services immediately if there is a change to the customer query they have raised • Attend meetings with the Payroll Manager or Head of Transactional People • Support the Payroll Manager with demand planning and (where possible) provide accurate information on future customer demand • Support Continuous Improvement activities and projects.

The annual charge for the service is based on the number of active assignments as at:

The charging year is: • September 1 - August 31 (Academies and Colleges) • April 1 - March 31 (Maintained Schools) • Contract start date (other employers) New payroll set up charges are dependent on the length of contract you initially sign: • 3 year contract - £20 per assignment created • 1 year contract - £40 per assignment created.

Details of all additional charges can be found in the full SLA brochure.

How to purchase and timescales Purchases should be completed on the Havering Educational Services Portal www.haveringeducationservices.co.uk

Contract duration and notice period Renewed annually once initial agreed contract period has expired.

An exit fee of 10% of the full annual contract value will be charged to cover the cost of data transfer to another payroll provider.

Key Performance Indicators (KPIs) Collection Quarterly or Annual

Target Level

• Service error

Quarterly

99%

Number of late payments of employee salaries

Quarterly

0

Reports issues as per timetable

Quarterly

0

Payroll errors that impact on timesheet data accuracy, impacting salary by 25% or more

Quarterly

0.00%

Payslip distribution by the last working day of the month (or relevant pay date)

Quarterly

100%

Number of late third party payments

Quarterly

0

Key Performance Indicator Number of under payments • Payroll error

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Communications Service Description

Benefits to your school

The Communications team provides a comprehensive service that supports the Council’s corporate and strategic objectives by promoting services and schools through the press, advertising, branding, publications, web, radio, social media and reputation management.

What the service can offer

Schools can contact Communications for support at any time for media and crisis management advice. The team can also promote events and consultations through their existing channels including the Havering website, social media, the Council’s quarterly Living Magazine and e-news bulletins, advertising and press.

The service is wide-ranging and includes public relations and media advice, events management, copywriting and proofing, graphic design service, advertising, web design, social media and online media management, marketing and filming and producing short videos. The Communications remit changes regularly as new ways of communicating are developed.

Charges for Services There are costs for the design and print service.

All projects are estimated and costed according to time and complexity. All editorial is free in Living in Havering, with discounted advertising rates for schools.

Service Feedback

“Havering Council’s Communications team worked closely with Housing Services to produce a wide range of newsletters as part of our housing regeneration programme.

Designed to be reader friendly while conveying accurate and detailed information to residents the newsletters were one of the reasons our programme has gone so smoothly. ” Neil Stubbings, Interim Director of Housing

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Sunita Patel (External Relations Manager - Press) • 01708 434771 • sunita.patel@havering.gov.uk Contacts David Malcolm (Design Manager – Graphic Design) • haveringdesign@gmail.com Joanne Yeomans (Commercial Projects Manager – Events and Advertising) • joanne.yeomans@havering.gov.uk

Win ter 20

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Printing Services

Services For Education Providers

2017 2018 2018

Service Description We offer you a full range of Services including artwork creation, logistics, storage facilities, Variable data printing, mailing and more.

ICT Printing Services department has a team of experienced print staff that are able to take care of your print requirements in a speedy and cost effective way.

The aim of the department is to obtain best value for the supply and production of print, for the Council and its partner organisations and to free up client time, to allow clients to perform their core duties.

What the service can offer • A full range of print material, letter headed paper posters of any size, banners, pull up banners, leaflets, booklets and much more • Create artwork ready design • Print Management and Procurement facilities • Printed matter • Print consultation service • Mailing and Bulk mailing • Variable data printing • Bank Giros • Numbering • Excel & Word Mail Merges • Duplicate Receipt Books • Official Order Pads • Delivery Service.

Benefits to your school • Fast turnaround & Delivery • Team of experienced staff to help with your requirements • Competitive Prices • Full printing and mailing solution.

What the school will be asked to do • Email through job information • Confirm quotation • Receipt job.

Service Quality Standards • A 100% fulfilment of Service Specifications to advertised standards • 100% of customers satisfied that enquiries are acknowledged within 24 Hours • Where outstanding issues remain, 100% of affected customers kept up to date on progress towards resolution.

Timescales and Deadlines • 2 - 3 working days depending on the job in hand.

Price of the Services For instant prices go to https://onesourceprintroom.newham.gov.uk Or please call to discuss your requirements.

Paul Gower (Print Services Manager) • 01708 432109 • paul.gower@oneSource.co.uk Contacts Paul Dickinson • 0203 373 1780 • paul.dickinson@oneSource.co.uk ICT-printingservices@newham.gov.uk • copyshop@havering.gov.uk

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Strategic Procurement Unit

Service Description This service provides advice and support on all Procurement related issues that will help you achieve more from your expenditure, as well as ensuring compliance with all relevant legislation, collaborative opportunities, guidance on contractual terms and conditions and access to a range of value for money contracts.

What the service can offer Audit Healthcheck The Standard Service Why not let us schedule you for a procurement audit • Awareness of existing Council and other health check. This will ensure probity of the procurement collaborative contracts process being followed by you and that best value is being • Guidance on accessing all corporate contracts achieved. The school will receive: • Professional guidance for supply and • An on-site review of your contracts contract procurement • Advice on best practice and guidance for the award of • Ensure that appropriate advice is given on the compliance of all prevailing government procurement similar contracts in the future • A benchmarking exercise to ensure best value is legislation namely being achieved - Havering contract procurement rules • Guidance and support in how the contact should be - EU procurement regulations managed to ensure compliance with the terms and - Adherence to British, European and International best value continues to be achieved going forward standards (as and where applicable) • A written report of the outcomes and action plan to - Advice on staffing issues in relation to outsourcing and ensure ongoing compliance.

TUPE regulations - Advice on Contract Law, Indemnities, Warranties, Benefits to your school Terms and Conditions of contracts • All services are provided by qualified and experienced • The Strategic Procurement Unit will act as a liaison staff with a long history of awarding and supporting with other specialists and departments (i.e. legal, contracts on behalf of Havering Council and schools finance and HR), concerning all procurement matters • Easy to follow guidance • Guidance and assistance on the management of • Comprehensive contract documents contractors, performance monitoring, annual price reviews, disputes and determinations • Understand if best value has been achieved • The procurement service includes the opportunity to • Innovative solutions to achieve improvements to buy goods and services from a wide range of corporate supplier performance contracts and suppliers. All of these have been • Ensuring you are fully conversant with all professionally procured and offer substantial savings relevant legislation. within the context of ‘best value’.

Procurement Training • Additional support available on a consultancy basis • Strategic Procurement Team • Contract Management • Request for quote. (capital Esourcing www.capitalesourcing.com council’s eTendering system) The Strategic Procurement Team can as required • Support specific contractual requirements • Undertake reviews of existing contracts to establish if best value is being achieved • Lead on behalf of the school the award of specific contract requirements.

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How to purchase and timescales Purchases should be completed on the Havering Education Services portal www.haveringeducationservices.co.uk Purchase should be completed by: Maintained schools – April 28, 2017.

Academies – July 21, 2017.

Contract duration and notice period Contract duration is typically 1 year: April 1, 2017, to March 31, 2018, for LA maintained schools and September 1, 2017, to August 31, 2018, for academies.

Jean Coleman (Contract Management Specialist) • 0203 373 8485 • jean.coleman@oneSource.co.uk enquiries mailbox • eprocurement@oneSource.co.uk

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Free School Meals Eligibility Checking Service Service Description Provides a service that checks the eligibility of claimants for Free School Meals and Pupil Premium on behalf of academies, Special & AP Academy and LA Maintained Special Schools.

What the service can offer

Price of the Service

• The Local Authority operates an Eligibility Checking Service through a central Government hub.

Only LAs have access to the hub • Online application for new claimants is available through the Council’s website • No need to see evidence of eligibility as the parent/ guardian will have already been assessed as eligible for other benefits that qualifies them for free meals for their child(ren) • Eligibility is recorded as continuous so does not require annual renewal by the parent/guardian • A regular monthly checking of all claimants through the hub determines if the claimants are still eligible.

If no longer recorded on the hub the parent/guardian is contacted to determine if their circumstances have changed. If no response is received within 10 days, free meals will cease • The school will receive immediate advice by telephone and confirmation by email of children that are newly eligible and advice of those where eligibility has ceased. Parents/guardians also receive written confirmation of eligibility • Regular data checks with academy/school records for funding purposes.

£10.25 per pupil eligible for FSM based on the previous October data e.g. An academy with 100 pupils on roll who are eligible for FSM will be charged £1,025 per annum.

How to purchase and timescales Academies are asked to sign up for this service on the Portal by July 21 as eligibility applications tend to be received prior to the academic year in which they take effect. If not subscribing all applications received from parents/guardians will be referred on to the academy/ school that the children attend.

Contract duration and notice period September 1, 2017, to August 31, 2018.

Special Schools and LA Maintained April 1, 2017, to March 31, 2018.

Benefits to your school • A single point of reference for families and schools to check their eligibility for free school meals and pupil premium • A monthly check of continued eligibility • Early notification to academies/schools when pupils should start their free school meals provision and when eligibility ceases • Reconciliation of academies’/schools’ data with central data on eligibility for funding purposes • Without this service academies/schools would need to determine eligibility by regularly checking evidence of the qualifying benefits from each family.

What the school will be asked to do Once confirmed as eligible, provide the pupil with a free school meal (if required) and update the pupil’s record on SIMS to show eligibility. Check the returns received from the LA and advise of any discrepancies.

Contacts David Allen (Finance Manager) • 01708 433851 • david.allen@havering.gov.uk 61

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General Insurance and Risk Management Service Description Our aim is to provide a comprehensive insurance service for schools. The core service is available to schools where insurance budgets are held centrally from de-delegated budgets.

The comprehensive insurance service is also provided to special schools and the pupil referral service. Optional extras are available to all maintained schools and the special schools at an additional cost.

What the Service can offer

What the Service can offer

Service A - Main Insurance The provision of a comprehensive insurance service to support you in management of risk for your school.

With the ever increasing awareness of society of their legal rights and with compensation claims being pursued for allegations of failure to educate, bullying, stress etc, it is imperative that proper insurance cover is provided for your school and governors. Our service, provided by a professional team who understand your educational needs, offers the following: Arranging and updating the essential insurance covering buildings/contents and staff/pupils and visitors to your school.

Utilising the economies of scale to purchase from insurers and by the use of the Council’s insurance fund the following cover: Fire: Buildings and contents (Excludes accidental damage, malicious damage, water damage etc.)

Employers Liability Public Liability Officials Indemnity Libel and Slander Insurance of Money Engineering: • Boilers • Pressure Vessels • Lifts (including devices for the handicapped) • Multi gyms • Machines.

Computers Motor/hired vehicles (not employees’ cars) Fidelity Guarantee Personal Accident: • Out of school activities • Assault • Work Experience.

Hirers indemnity

Service B - Optional Extras Available to all maintained schools as optional extras.

Balance of Perils (accidental damage, malicious damage, water damage etc.) for buildings (up to £50,000) and contents.

Schools activities scheme (includes cover for on and off site activities).

Due to the usual 100% take up of the optional extras, and in agreement with the Heads’ Forum schools will be automatically included and prices circulated with an opt out option, this negates the need for individual declarations.

What the school will be asked to do Provide access for surveys etc undertaken by insurers from time to time and implement any recommendations.

Take reasonable precautions in preventing incidents and losses arising and mitigating the effects. Report incidents and potential claims promptly. Cooperate and provide assistance for claims investigations including witnesses.

Advise the insurance team of significant change in activity.

Consult the team/insurers in respect of new build or refurbishments.

Provide details of contract works where works in progress cover is required.

Meet relevant policy excesses.

Service Quality Standards The service is open to telephone and personal callers from 9am to 5pm Monday to Friday. In addition the Insurance team is available via email and the section provides a fax service. We aim to answer telephone calls within five rings and where possible correspondence answered in full in 15 days.

Contacts Paula McLoughlin, Deborah Brophy, Angela Farmer • 01708 432369 • Fax 01708 432552 62

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Services For Education Providers

2017 2018

Additional Information Benefits In the event of a claim arising, a claims service is provided liaising with the insurers, their appointed solicitors, loss adjusters and your school - if necessary attending court with your witnesses.

Monitoring the claims statistics to provide risk management advice.

Long Term Agreements To obtain some stability of premiums for the insurance portfolio the Council entered into a long term agreement with the insurance company for a period of five years.

The current agreements allow a discount of some 10% + 5% in return for a guarantee that the Council will renew its policies.

The contract with the insurers is retendered on a regular cycle with an extension option to ensure competitive rates and value for money is obtained. The contract was entered into on January 1, 2008, and extensions agreed from January 1, 2013, and January 1, 2015.

• Market inflationary increases are accepted but any increase above this releases the Council from the agreement should we wish to do so • By purchasing insurance cover on a bulk basis the rates are very competitive and therefore it would be advantageous if the Council could indicate that your school wishes to continue to be included in the blanket Council wide contract for the next two years • Your participation confirms your continued agreement to entering into such a partnership with the Council.

Alternatives • Should you decide not to take advantage of the Borough scheme you must ensure that your insurance portfolio is placed with a reputable insurer in the joint names of the Council and the school, and that your policies have adequate sums insured and limits of indemnity to protect your governors, the school and the Council • Your arrangements will need to be verified by the Council prior to entering into a contract • Please also bear in mind that whilst our current insurers are satisfied with the existing levels of security in schools, another insurer may offer you a lower premium but require considerable improvements in both physical and alarm protection to your buildings and indeed many schools with non-standard structures may well experience difficulty in obtaining cover at all (e.g. buildings of timber construction).

Price of the Services For maintained primary and secondary schools, budgets for the main insurance cover have been de-delegated so the cost of the core service at “Service A” above is met centrally. Schools will be advised separately of the cost of buying in the optional extras at “Service B”.

How to purchase and timescales The optional insurance prices, whilst on an opt out basis, are advised in advance of renewal when terms are received from insurers.

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oneSource Assurance Services (Internal Audit)

Service Description

Why buy our service?

oneSource Assurance Services brings together the Internal Audit and Counter Fraud Teams. Internal Audit is defined as “an Independent, objective assurance and consultancy activity designed to add value and improve an organisation’s operations”.

The service provides assurances to Headteachers and Governing Bodies with regards to the system of internal control in key risk areas within the school. All maintained schools are currently audited every three years by the LA and in addition can purchase a health check from oneSource Assurance Services in the interim years.

Headteachers and Governing Bodies require assurances to support them in fulfilling their roles within schools.

The demands and challenges on all public sector organisations are increasing and ensuring that there are robust arrangements in place for audit and risk management is critical in ensuring the School has the best chance of achieving its strategic and operational objectives.

Packages Include: • A review of key systems and processes in operation within the school • An opportunity to meet with experienced auditors that understand risk and control and will provide honest feedback and practical recommendations • Verbal feedback at the end of the day and a written report, including an audit opinion on the level of assurance.

Benefits: • Support in assessing compliance with relevant financial standards and legislative requirements • Advice and support on efficient and effective mitigation of risks • Impartial auditors with experience of school financial management, who understand the challenges a school environment can pose and who can offer advice as to best practice • A value for money service that is sufficiently flexible to adapt to the changing assurance needs of the school.

What the Service can offer • An on-site review of the key systems and processes in the school with verbal feedback • A written report, including a judgement on the level of assurance • Follow up of prior recommendations to provide assurance to the Governing Body that weaknesses have been addressed • A tailored health check (maintained schools only) focused on specific areas of risk • A specific assurance report relating to a particular area of risk for the school, as a one off piece of work • Academy Assurance Audits • Fraud Workshops / Awareness Training • Bespoke consultancy • Bulletins • Change Assurance / Governor Induction.

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Stuart Moore • Deputy Head of Assurance Services • 0203 0454 947 • stuart.moore@bexley.gov.uk Contacts Jamie Bailey • Principal Auditor • 01708 432607 • jamie.bailey@oneSource.co.uk Melanie Norwood • Principal Auditor • 01708 432613 • melanie.norwood@oneSource.co.uk

Services For Education Providers

2017 2018

What the school will be asked to do

Additional Information

• Agree a convenient date for the visit • Complete a short pre-visit questionnaire to assist in the development of the visit that is tailored to your needs • Ensure key staff are available during the visit to meet with the Auditor • Make key documentation, set out in the planning stage, available to the Auditor • Provide timely responses to draft reports so that a final report can be produced.

Packages Internal Audit Health Checks We will provide assurances to Headteachers and Governing Bodies with regards to the system of internal control in key risk areas within the school.

The health check will include: • A tailored audit programme focused on specific areas of risk agreed in advance of the visit • Follow up of existing recommendations to provide assurance that previous weaknesses identified have been addressed • Annual rather than triennial assurance on the control environment.

Should the school receive a substantial assurance opinion at the full tri-annual audit and the following health check, then for the third year, the team, with agreement of the school, can undertake a bespoke review. This would involve focusing in more detail on a high risk area where the Governing Body requires assistance.

Academy Assurance Audits This service provides assurances to Headteachers and Governing Bodies with regards to the system of internal control in key risk areas within the Academy.

The audit services provided will enable governors of Academy trusts to demonstrate that the assurance criteria, detailed within the Academies Financial Handbook, have been satisfied.

Bespoke Consultancy We can provide one off pieces of work that focus on specific risk areas or areas of concern for Headteachers and/or Governing Bodies.

Any school requiring this type of work should contact oneSource Assurance Services directly for a quote.

Regular Bulletins Bulletins and newsletters will be issued via the portal throughout the year, as required.

This will include national guidance and local examples of best practice to better equip schools to minimise the risks associated with the school environment.

Change Assurance / Governor Induction Governor Workshops will be available to purchase, which will outline: • Internal Audit’s expectation when carrying out a review, in particular, in relation to the Governing Body fulfilling its responsibilities • Current and emerging risks faced by schools.

Fraud Workshops / Awareness Training • Investigations into possible fraudulent activity both internal and external • Online or Face to Face bespoke Fraud Awareness Training either ad hoc or on a rolling basis • All at an agreed fee, either daily or a set price dependent on requirements.

Service Quality Standards Audit reports will be issued within three weeks of the audit visit.

Price of the Service A set price for the audit health check will be charged in the years between tri-annual audits. Costs of all further packages will be agreed with the client in advance of any work being undertaken. Any additional advice or support would be agreed up front and charged at a daily rate based on the work required.

Contract duration and notice period Our services can be purchased a year at a time, so a notice period is not required.

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Health and Wellbeing in Schools

Service Description

What the Service can offer

The Health and Wellbeing in Schools Service supports schools to improve pupil health, and to develop widelyrecognised links between wellbeing and attainment. It enables schools to effectively identify and meet pupil needs and provide clear evidence of this in line with Ofsted criteria and National Curriculum objectives.

Core Offer The Core Offer uses the Healthy Schools London awards process to review provision for health and wellbeing, and develop and implement action plans to improve outcomes in identified areas of need. By purchasing this package, schools receive: • Healthy Schools London bronze/ silver/ gold award workshops • Termly networking events, incorporating sharing of good practice and feedback on draft award applications • Email and telephone support to complete applications and successfully achieve awards • Annual Havering ‘Healthy Schools London’ celebration event • 10% discount on Enhanced Offer Workshops.

The service supports achievement of Healthy Schools London awards which embody a whole school approach and promote spiritual, moral, social and cultural development and British values. Through this approach, pupils are empowered to take control of their own health and are able to confidently explain how to keep themselves healthy and make healthy choices in relation to food, fitness, and their emotional and mental wellbeing. The service also provides training to inspire delivery of high quality teaching and learning in curriculum subjects, including cooking and nutrition in Design and Technology and the health aspects of PSHE education. In doing so, it helps schools to demonstrate their commitment to a broad and balanced curriculum.

In September 2017 the Department for Education will introduce a new Healthy Rating Scheme for schools. This scheme will help schools to demonstrate that they are taking evidence-based action to improve pupils’ health and will be taken into account during Ofsted inspections.

The Health and Wellbeing in Schools Service offer will be updated to reflect these requirements.

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Enhanced Offer The Enhanced Offer provides bespoke training and support according to schools’ needs. This may include: • Staff training courses at a central venue on various topics throughout the school year, for example: • KS1-2 Cooking in the Curriculum training for nonspecialist food teachers • KS1-3 PSHEE training • Policy development workshops • In-school mentoring/ support (e.g. in-class training, delivery of assemblies, packed lunch audits) • Delivery of parent sessions (e.g. healthy eating, healthy relationships).

Tracey Wraight • 01708 434488 • HealthySchools@havering.gov.uk Claire Alp • 01708 431365 • HealthySchools@havering.gov.uk

Services For Education Providers

2017 2018

Benefits to your school

Service Quality Standards

• Evidenced provision for health and wellbeing of pupils in order to meet Ofsted judgements on ‘Personal development, behaviour and welfare’, ‘Effectiveness of Leadership and management’ and ‘Quality of learning and teaching’ and the proposed Healthy Rating Scheme • Effective delivery of National Curriculum objectives including Cooking and Nutrition in Design and Technology, the health aspects of PSHE education and other subjects, linking closely with spiritual, moral, social and cultural development and British values • Achievement of Healthy Schools London awards including receipt of award plaques • Silver and gold awards incorporate measurable outcomes, providing data to track the impact and progress of actions and interventions • Structured opportunities to network and share good practice with other schools.

• Suitably qualified and experienced staff are deployed to deliver our services • Feedback on draft Healthy Schools London award applications submitted by email is provided within 10 working days • A Quality Assurance Group will assess award applications submitted by schools to the Healthy Schools London website. This group is coordinated by the appointed Borough Lead and formed of representatives from Public Health and other Council teams or associated organisations as appropriate.

Service Feedback

”The support we have received from the What the school will be asked to do Health and Wellbeing in Schools Service has been fantastic, and achieving our Healthy • Purchase the Core Offer prior to attendance at workshops or events offered as part of the Core package Schools London Bronze Award puts us in a strong position ahead of the introduction of • Book places on training, workshops and events as early as possible DfE’s Healthy Rating Scheme for Schools in September 2017” • Complete a draft Healthy Schools London award application following relevant workshops, and bring to Headteacher, St Peter’s Catholic Primary School networking events and/or submit by email for feedback.

Following feedback, make recommended amendments, and submit online on the Healthy Schools London website for approval by the appointed Borough Lead and Quality Assurance Group.

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Catering Services Service Quality Standards Service Description Havering Catering Services is London’s foremost Local Authority Caterer.

We provide a wide range of services founded on quality of service, quality of food and quality and sustainability of ingredients.

As well as working in partnership with local schools and academies to provide award winning meals and services we are highly active in the local community with our committed team.

Hospitality catering is another key element of our business and we can provide advice, support and training in any of the above.

• We will provide a lunch service offering a choice of 3 main meals following our 3 week menu cycle • We operate to Silver Standard of Food For Life • Our food is free from additives, hydrogenated fats and undesirable E numbers • Over 80% of our meals are cooked from scratch using fresh, local, seasonal ingredients • Over 20% of our ingredients are sourced from London and the Home Counties • Over 25% of our menu is certified Organic or MSC-certified • We will respond to complaints within 24 hours or sooner.

Additional Information We can also provide a Managed Service or a “Cost-Plus” operation.

What the service can offer • Nursery Meals • Primary Meals • Secondary Meals – with our specialised Delish brand • Hospitality Plus Service • Managed Service • Consultancy • Cashless Solutions. We can provide a free of charge full cashless solution for your school, which can be used for your school trips, uniforms and school clubs or anything else that may require payment. This will be provided alongside the school dinner money for easy payment of school meals to make your school totally cash free.

Price of the Service We operate various contracts, from a nil-cost option to the school, through Cost-Plus, to a fully managed service.

Contact us to discuss the operation required and how we can benefit each other.

Contract duration and notice period This will vary according to the type of school and the length of the contract negotiated. www.haveringcatering.co.uk

Benefits to your school • The School Food Plan states that the vast majority of Headteachers already believe that good food is vital to children’s health and academic achievement, and to the broader life of the school • Eating school dinners is better for children. It is also better for the school’s finances • Only 1% of packed lunches meet the nutritional standards that currently apply to school food • Almost 20% of children are already obese by the time they leave primary school at eleven.

What the school will be asked to do The school will provide the kitchen and dining room facilities and be responsible for the amenities such as gas, electric and water.

The school will be expected to work with the Catering Staff to ensure the smooth running of the service, including supplying numbers in good time for the service and providing feedback.

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Dennis Brewin (Catering Services Manager) • 01708 433211 • dennis.brewin@havering.gov.uk Dennis McKenzie (Business Manager) • 01708 434739 • dennis.mcKenzie@havering.gov.uk

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Passenger Travel Services

Services For Education Providers

2017 2018

Service Description The London Borough of Havering’s Passenger Travel Service team can provide your school with specialised transport to meet the majority of your requirements.

Transport is available seven days a week & trips to destinations in England, Scotland, Wales & the near continent can be quoted for.

What the service can offer • Transport by the following vehicles: - 7 seat Galaxy people carriers - 15 seat wheelchair accessible van conversion buses - 17 seat Minibuses - 16, 24, 32, 34 & 40 seat wheelchair accessible coach-built buses - 77 seater double decker buses (with lap belts) • Transport can be arranged for almost any type of trip including Swimming, Sports days, Museums & Educational visits.

Benefits to your school Staff • All staff have ID badges, uniforms and have been Enhanced DBS checked • All driving staff have been trained to the level of Certificate of Professional Competence • All staff have received training in Basic First Aid, Disability Awareness, Diversity & Customer Care • Some staff have also been trained in Use of Oxygen, Challenging Behavior, Dementia & Epilepsy etc.

Vehicles All vehicles are: • PCV Licensed for Hire & Reward • Fitted with 3 point adjustable Lap & Diagonal Seat belts (apart from 77 seaters, which have lap belts) • Climate Controlled and have Sensory (Mood) Lighting • Borough based • Inspected every 8 weeks by our own in-house workshop • Regular Servicing & Lola inspections on Tail-lifts • 24 hour breakdown cover • Tail-lift accessible.

Contacts

What the school will be asked to do • Work in partnership with us in order to provide the most effective and efficient service • Inform us of any service issues as soon as possible • Maintain effective communications.

Prices of the Services The standard price for all trips within the Borough is dependent upon the size of vehicle required.

The price of trips out of Borough are available from the Admin team on 01708 433230 / 433232 / 433188 Or alternatively you can email us at: pts@havering.gov.uk If you wish to be included on the courier service run, please let us know.

How to purchase and timescales Enquiries are invited between 8.30am and 5.30pm on Monday to Friday.

Whilst early bookings are most likely to be accommodated transport can often be provided at short notice.

Contract duration Contracts can be either ad-hoc or regular in nature.

Contracts can be arranged to cover your regular requirements over any period.

Stan Brewster (Administration Manager) • 01708 433107 • Stanley.Brewster@oneSource.co.uk Simon Blake (Fleet Manager) • 01708 433202 • Simon.Blake@oneSource.co.uk

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Swimming Pool Services

Service Description Sports and Leisure Management Ltd (SLM) provide a pool maintenance service to local schools within Havering who operate swimming pools.

What the service can offer

Service Quality Standards

Professional maintenance of your swimming pool: • Water treatment (chemical dosing, backwashing) • Quality of the water • Water testing • Advice on any pool related issues including health and safety for pools.

• 100% of schools rate the pool service provided as good or excellent • All service requests (initial visit or phone consultation) carried out within 48 hours of taking the call.

Benefits to your school Knowledge that your swimming pool plant is being overseen by an experienced and qualified pool engineer.

What the school will be asked to do

Price of the Services Please contact the pool Engineer at Hornchurch Sports Centre for further information.

Timescales and Deadlines As soon as your school experiences a problem with your pool please contact Kevin as quickly as possible so that he can schedule a visit into his working day.

Contact the Pool Engineer Kevin Matty (based at Hornchurch Sports Centre) on 01708 454135

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Rhys Lewis (Leisure Management Partnerships Coordinator) • 01708 431618 Kevin Matty, (Pool Engineer) • 01708 454135

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Service Description The Council’s external leisure operator provides swimming tuition to many schools within the Borough using the swimming pools at Central Park Leisure Centre and Hornchurch Sports Centre.

What the service can offer Provision of a range of water skills in a group situation: • basic water confidence • correct stroke technique • fundamental life saving skills.

Benefits to your school High quality professional swimming tuition by qualified and dedicated swimming teachers.

What the school will be asked to do Contact the General Manager at Central Park Leisure Centre or Hornchurch Sports Centre.

Service Quality Standards All swimming instructors are Amateur Swimming Association (ASA) qualified and are recruited in

accordance with SLM’s recruitment and safeguarding guidelines.

100% of schools and academy customers satisfied with the level of swimming instruction that the council’s external leisure operator provides.

Prices of the Services Please contact the leisure facilities directly for further details and availability.

Additional information As well as school swimming lessons the council’s external leisure operator can also organise Sports Activity Days for schools. Contact the managers for more information.

Contract duration Maintained Schools: April 1, 2017, to March 31, 2018.

Academies and Free schools: September 1, 2017, to August 31, 2018.

Chloe Ledger (General Manager, Central Park LC) • 01708 382820 • ChloeLedger@everyoneactive.co.uk Contacts Tom Fletcher (Hornchurch Sports Centre) • 01708 454135 • TomFletcher@everyoneactive.co.uk Rhys Lewis (Leisure Management Partnerships Coordinator) • 01708 431618

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Hornchurch Stadium Athletics Track

Service Description Hornchurch Stadium has a six lane 400m running track together with two jumping pits available for school use. The facility also has high jump, pole vault, shot, discus and hammer facilities; however use of these is restricted to Havering Athletics Club.

What the service can offer The athletics track and jumping pits are available for hire by local schools/ colleges between 9am and 5pm Monday to Friday for curriculum use or for your annual sports day. Facilities can be booked by the hour, half day or full day.

Benefits to your school Delivery of the PE national curriculum. Pupils have the opportunity to run on a 400m athletics track, just like British athletes like Jessica Ennis-Hill, Christine Ohuruogu and Adam Gemili.

The stadium can be used to host your annual school sports day. There is spectator seating available so that parents can also enjoy the day watching their son/daughter compete.

Timescales and Deadlines Bookings can be taken from January 2017 for the spring and summer terms.

How to Book To book the stadium for school use please contact: Rhys Lewis, Culture and Community Access, The Stableblock, Langtons House, Billet Lane, Hornchurch RM11 1XJ Tel: 01708 431 618

Price of the Service 1 Hour booking - £38 Half Day - £98 Full Day/Sports Day - £199.50

Contacts Rhys Lewis, Culture and Community Access • 01708 431618 or 07816 465493 72

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2017 2018

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Education Brokerage Service Service Description As you might know, the Brokerage Service provides access to a range of publicly tendered, market tested and quality assured suppliers of goods and services that can be used with confidence. The service represents a tangible demonstration of Havering Council’s commitment to work with schools and settings in achieving value for money and in minimising procurement risks when purchasing good and services that are not available from Havering Education Services.

We are committed to the expansion of the range of services available within the framework and through ongoing discussions with schools and settings; additional services will be identified and added to the framework.

Service Feedback

“I have procured through the Brokerage Service on a number of occasions and can honestly say that I have saved both time and money by doing so, with the reassurance that suppliers go through an intense and thorough vetting process.”

Jo Sladden School Business Manager, Scargill Infant School

Benefits of subscribing to the Brokerage Service: Legal Protection All suppliers approved to work with schools and settings have agreed to the Brokerage Master Agreement which sets out contractual terms and conditions to give both schools and suppliers an unambiguous legal framework to conduct business. We believe this legal framework should give you peace of mind and complement any specific Service Level Agreements/Contracts for the supply of goods or services purchased from approved suppliers

Contract Management We systematically contract manage and review every supplier two to three times a year to ensure rigorous performance management and continuous improvement. We will step in and deal with any issues that you couldn’t resolve satisfactorily with suppliers

Economies of Scale We use the buying power of the large number of schools and settings subscribing to the Brokerage Service to negotiate competitive terms which means you can purchase goods and services more economically and efficiently

Transparency and Accountability All suppliers are required to provide quarterly monitoring information detailing what schools and settings purchase and we use this information to hold suppliers to account in making sure all schools and settings are treated fairly and equitably and that suppliers adhere to agreed terms and any discounts that have been put in place as part of the tender process

Risk Management We maintain a risk register and we record any issues and how these are dealt with spanning all suppliers approved to work with schools and settings. Should a service failure occur, we will put additional pressure on the supplier to ensure matters are quickly rectified

Choice We enable you to access a wider range of suppliers than you may be able to easily access when procuring on your own

Time Saving You save time in finding and evaluating suppliers of goods and services

How to use this brokerage directory The alphabetical index on pages 76–79 can be used to browse the full breadth of services and suppliers available including details of special discounts available to brokerage service subscribers. Alternatively, you might prefer to flip to the individual supplier’s dedicated sections starting from page 80 to 97, where you will find a more detailed overview about each supplier and how to order from them. If you would like to receive the full comparative price list for specific products and services that have been agreed as part of the tender process, please contact the Central Business Unit using the contact details provided on page 99 of this brochure.

74

Service Feedback

“The brokerage service offers tremendous potential for buyers to save time finding & evaluating suppliers and, to benefit from economies of scale. The brokerage suppliers index is always one of my reference points when looking to procure goods and services.”

Steve Adams School Business Manager, Rise Park Academy Trust

Service Feedback “I cannot thank the Traded Service colleagues enough for their continued commitment in finding quality suppliers and contractors who give value for money, whilst also ensuring that they adhere to the standards set out in the traded Service contracts. Also where necessary, contacting the few who fail to meet standards and reminding them of the contract.”

Gaynor Griffin-Stenning, Gaynes School - Health & Safety Officer

Service Feedback “The Brokerage Service are always helpful, informative and quick to respond.”

Sarah Killington, Finance Officer St Patrick’s Catholic Primary School

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C A

P E M

S Sp

Education Brokerage Service (continued) Brokerage Suppliers Index

Service Type

Point of Contact for Booking or Ordering

Building/Repairs

HW Wilson

80

Key Contact: Peter Wiffen 01708 859 730 For enquiries or ordering: As above

Cleaning Contractors

Action Industrial Cleaning Services Ltd

81

Key Contacts: Dean Pye 07939 870 895 James Pye 07738 292 204 For enquiries or ordering: As above

Cleaning Supplies

Zenith Hygiene Ltd

82

Key Contact: George Mason 07879 554 951 For enquiries or ordering: Sales order processing team 01707 270 260 (9am to 5pm)

Cleaning Supplies

Advantage Chemicals Institutional Ltd

83

Key Contact: Rob Hart 01684 273 299 For enquiries or ordering: 01684 273 299 sales@advchem.co.uk

Cleaning Supplies

Bunzl Greenham

83

Key Contact: Gavin King 07801 648 556 For enquiries or ordering: Sales Team 020 8801 4361

Counselling Services

Place2Be

84

Key Contact: Luke Rosier 02079 235 544. For enquiries: As above

Counselling Services

You and Me Counselling

84

Key Contact: Bolaji Olagunju 01708 477663 / 07449 467 223. For enquiries: As above

Educational Supplies (Paper, Printer Cartridges, Office Stationery)

HBS

85

Key Contact: Maria Rocker 07824 089 474 For enquiries or ordering: Customer Service Freephone 0800 980 0192

86

Key Contact: Iain Miller 0207 938 0940 For enquiries: As above. Purchasing via the HES Portal: www.haveringeducationservices.co.uk

Employee Assistance Programme

76

Page Number Company Name in the Brokerage Directory

CIC

Employee Assistance Programme

Health Assured

86

Key Contact: Kate Robinson 0344 8922 493 / 07976 083 563 For enquiries: As above. Purchasing via the HES Portal: www.haveringeducationservices.co.uk

First Aid Training

Green Cross Training

87

Key Contact: Dean Phillips 0330 120 0105 ext 221 For enquiries or ordering: As above

IT Consumables & Hardware (Ink Cartridges, Toners, IT Hardware)

XMA

88

Key Contact: Jan Bestwick 0115 846 4950 For enquiries or ordering: As above

Landscaping Services

Southern Landscape and Construction Ltd

89

Key contact: Neil Lepley 01277 655 010.

For enquiries: As above.

Multi Functional Devices (Photocopier)

RISO

90

Key Contact: Melisa Guler 07827 878 658.

For enquiries: As above

Occupational Health

Heales Medical

91

Key Contact: Linda Copeland 08448 421 755 ext 4001 For enquiries: As above. Purchasing via the HES Portal: www.haveringeducationservices.co.uk

Occupational Health

Medigold

91

Key Contact: Dominic Palumbo 07990 744 638 For enquiries: As above. Purchasing via the HES Portal: www.haveringeducationservices.co.uk

Services For Education Providers

2017 2018

Web Address

Agreed Terms and Pricing

www.hwwilsonltd.com

All Brokerage Subscribers receive a 5% discount

www.actioncleaningukco.uk

Discounted rates per cleaning operative that is required to your site

www.zhgplc.com

A specially discounted price list agreed for Brokerage Subscribers

www.advchem.co.uk

Special substantially discounted prices to Brokerage Subscribers

www.greenham.com

Specially agreed pricing for Brokerage Subscribers

www.place2be.org.uk

Place2Be’s price structure for our school-based service is based on the size of the model commissioned (ranging from two – five days per week)

www.youandmecounselling.org.uk

Schools who refer more than 10 pupils in an academic year will receive a 10% discount for our services

www.hbsgroup.net

Specially agreed pricing for Brokerage Subscribers

www.cic-eap.co.uk

Havering Brokerage Schools are eligible for a large discount on EAP Services

www.healthassured.co.uk

Telephone Assistance Plus • £3.75 per employee per year Traditional EAP Plus at a 38% reduction • £4.95 per employee per year

www.greencrosstraining.co.uk

Specially discounted pricing for Brokerage Subscribers

www.XMA.co.uk

On average, XMA saves Brokerage Subcribers over 30% off the market price on print & IT products

www.southern-landscapes.co.uk

The company can offer up to 15% off London rates subject to location

www.riso.co.uk

Brokerage Schools benefit from up to 37.5% reduction on print costs and up to 20% off hardware prices

www.heales.com

Specially agreed pricing for Brokerage Subscribers

www.medigold-health.com

Specially agreed pricing for Brokerage Subscribers

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C A

P E M

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Education Brokerage Service (continued) Brokerage Suppliers Index (continued)

Service Type

Online Cashless Payment Systems

Page Number Company Name in the Brokerage Directory ParentPay

Point of Contact for Booking or Ordering

92

Key Contact: Merica Wilsher 02476 994 870.

For Enquiries or ordering; Please visit merica.wilsher@parentpay.com

Online Cashless Payment Systems

sQuidcard Limited

92

Key contact: Charlie Magoye 0746 915 2075 or 0208 339 2111.

For enquiries: As above.

Security Systems Installation & Maintenance

Access & Lock

93

Key Contacts: Martin Taylor or Brian Harvey.

For enquiries or ordering 0208 597 1800 sales@accesslock.co.uk

Sports Equipment Maintenance

Sportsafe UK Ltd

94

Key contact: Chloe Young 0333 300 0032 (option 2) For enquiries: As above

Telephone Systems

Chalvington Group

95

Key Contact: Peter Hewett 01323 445 301 or Daniel Fuller 01323 445 314: Switchboard 01323 440 555 For enquiries or ordering: As above

Telephone Systems

Dataphone Communications

95

Key Contact: Peter Holmes 0208 498 8721 For Enquiries and Ordering call 0208 550 8844

Virtual Learning Platform (VLE)

New Era ed

96

Key Contact: David Brett 01273 201 571.

For enquiries or ordering: 01273 201 701.

Virtual Learning Platform (VLE)

Webanywhere

96

Key contact: James Carroll, Simon Smith and Carl Lodge 0800 862 0492.

For enquiries: As above

Water Dispensers and Cooling Systems (Water Coolers)

Maestro Pressure Coolers

97

Key Contact: Clare Hindle 07808 895169. or Customer Services 0208 855 3333 For enquiries: As above

More comments from subscribers about the Brokerage Service

Service Feedback

Service Feedback

“I feel that the school has benefited greatly, not only have we enjoyed discounts from various suppliers but my work has been greatly reduced as I now have a pool of suppliers that I can call upon at any given time and I can trust that they are continually vetted by the service.”

“As a relatively new School Business Manager I have found the security of knowing that suppliers have already gone through a rigorous application and vetting procedure a great help when arranging new suppliers.”

Mandy Bailey, Finance Manager Parklands Junior School

Contacts 78

Sally Thomson School Business Manager St Edward’s Church of England Primary School

Shola Omogbehin (Head of Education Traded Services) • 01708 433783 • Mob 07904 116 353 • shola.omogbehin@havering.gov.uk Michelle Tarten (Commercial Services and Client Relationship Officer) • 01708 431108 • michelle.tarten@havering.gov.uk

Services For Education Providers

2017 2018

Web Address

Agreed Terms and Pricing

www.parentpay.com

Please email sales@parentpay.com to find out more

www.squidcard.com

Havering Education Services have negotiated a special umbrella agreement with sQuid, whereby the sQuid solution can be offered FOC to all schools using the Borough’s catering facility

www.accesslock.co.uk

10% discount to any school who utilises more than one service. e.g. Access Control Maintenance and Intruder Alarm Maintenance A further 2.5% discount to any subscriber adding CCTV maintenance

www.sportsafeuk.com

Specific offers and discounts will be offered dependent on the scale of the order

www.chalvingtongroup.com

Standard Education Discount of 30% on Hardware for Phone System orders.

Additional discount exclusive to Brokerage Members 20% (Chalvington Access to Technology Programme)

www.dataphone.co.uk

30% equipment discount on all phone systems for Brokerage Service Subscribers

www.neweraed.com

All Havering Brokerage Subscribers will receive the first two months of their subscription free of charge

www.webanywhere.co.uk

Brokerage schools can get 10% off any purchase of our School VLE and School Jotter Suites

www.pressurecoolers.co.uk

36% discount on standard rental of bottled water coolers.

20% discount on standard rental on mains-fed water coolers

Services currently being tendered or refreshed (to be available in March 2017) The following services were being tendered at the time of print and will be available to use in March 2017.

• Waste Management Services • Educational Supplies (Office and classroom stationery and equipment) • Printing/Copying Solution (Multi-Functional Devices) • Building Works, including construction, small repairs, window glazing and replacement, electrical and plumbing • Provision of First Aid Training • IT Consumables and Hardware • Sports Equipment Inspection and Maintenance We will ensure that schools and settings are sent supplemental pages regarding any newly approved suppliers. We will also update you from time to time when things change concerning existing suppliers such as changes in their points of contact.

Service Feedback “We have found our first year using the brokerage service to be very rewarding. We feel safe in the knowledge that necessary checks have already been carried out into the suppliers saving us time and effort when looking into who we use for our services.”

Emma Heady, Finance Officer St Mary’s Catholic Primary School

79

Building Repairs

HW Wilson Ltd Building on our reputation since 1928.

About us Award winning multidisciplinary Construction Company.

Based in Thurrock for over 85 years HW Wilson has become a recognised community leader in Essex’s construction industry.

HW Wilson Ltd provides a variety of services from refurbishments and responsive repairs, to a full ’turn key’ package of design and build, in conjunction with our industry partners. We benefit from a fully equipped joinery workshop where we can offer bespoke items for our on-going projects and individual domestic clients.

Quality, Sustainability, Value for Money and Service is at the heart of every project we undertake.

We are intent on: • Creating safe and modern developments in schools • Working with vulnerable adults in hospital surroundings • Promoting environmental construction methods and materials • Employing local people • Training young adults through apprenticeship Schemes.

What we offer to you • Routine Maintenance • Emergency Call out • Planned Preventative maintenance • Large or small refurbishment packages • Sensory/Therapy Rooms • Classroom Improvements • Full Range of construction trades covered.

Special terms / discounts for Brokerage members We will offer all Havering Brokerage Members a 5% discount.

Key contact(s) Managing Director: Peter Wiffen Director: Philip Pearson Accounts Manager: Kelly Thorn Buyer: Tony DeMaria Please contact us on 01708 859730 enquiries@hwwilsonltd.com or visit our website www.hwwilsonltd.com

Complaint escalation process Simply contact our company to log your complaint.

The company representative will aim to respond to your complaint within 48 hours to resolve your issues.

80

Cleaning Contractors

Services For Education Providers

2017 2018

Action Industrial Ltd About us We at Action have a wealth of experience working on cleaning contracts within the public sector and in particular with schools, and firmly believe we are able to provide you with the cost and delivery assurance you require. We would be pleased to discuss this with you in greater detail and have the opportunity to demonstrate our expertise in this field.

Special terms / discounts for Brokerage members Another way for us to provide our client with value is by way of monetary discounts on our services. We plan to offer new clients under this scheme discounted rates per cleaning operative that is required to your site, each additional cleaner required for the works thereafter will be subject to a percentage discount on that rate.

There may be further discounts we can offer depending on the amount of labour and resource required for each individual school.

How to contact us Simply call our head office or email us, and we will arrange a time convenient to you to visit and discuss your requirements, please use the numbers and email provided, you will then be assigned a area manager after consultations with our company Directors.

Bridge House, 1 Bridge Close, Romford, Essex, RM7 0AU Tel : 01708 725 356 web: www.actioncleaningltduk.co.uk Email: enquiries@actioncleaninguk.co.uk James Pye 07738 292 204 or Dean Pye 07939 870 895

Complaint escalation process Action Industrial Cleaning Services are committed to the service we provide. Client/customer satisfaction is at the core of our business objectives. However, should issues arise it is important there is a robust system in place for resolution promptly. We feel that those closest to the operations are best to deal with complaints in the first instance. We feel our on-site operatives and supervisors will demonstrate the business commitment to good service in the event of a complaint. However, should complainants remain dissatisfied, we have a robust escalation process in place to deal with the issues as they arise, through our on-site supervisors to contracts manager and then to director level.

81

Cleaning Supplies

Zenith Hygiene Group Plc Because Hygiene Matters

About us Zenith Hygiene Group is the UK’s largest independent manufacturer of cleaning and hygiene chemicals. For two decades, Zenith has been a trusted supplier to a number of renowned hotel, bar and pub groups and national restaurant chains. All products are manufactured in accordance to ISO standards: ISO9001; ISO14001; ISO18001. In February 2016, Zenith was named as one of the ‘1000 Companies to Inspire Britain’ in the third edition of a report released by the London Stock Exchange.

Zenith’s platinum service package is included with special terms for Havering Borough at no extra charge: • Cleaning and hygiene solutions to drive efficiencies • Product-in-use training and COSHH awareness training • On-site hygiene service audits • Free-on-loan dispensing equipment • Free no minimum order delivery service.

Special terms / discounts for Brokerage members A specially discounted price list has been set up for Havering Borough.

How to purchase from us Sales order processing: Tel: 01707 270 260 Email orders@zhgplc.com Online webstore.zhgplc.com

Key contact George Mason – Business Development Manager Tel: 07879 554 951 george.mason@zhgplc.com

Complaint escalation process Customer Care Team Tel: 01707 270 260 Email: customercare:zhgplc.com George Mason – Business Development Manager Tel: 07879 554 951 george.mason@zhgplc.com

82

Services For Education Providers

2017 2018

Advantage Chemicals Institutional Ltd

Bunzl Greenham

Advantage Chemicals for the ultimate blend of technology and service.

Supporting your business at every step.

About us

Bunzl Greenham is a UK leading Safety and Workplace supplier. Part of Bunzl PLC, a global FTSE 100 company, we specialise in the supply of Personal Protection Equipment, Cleaning and Hygiene Supplies and Contractor’s Site Equipment. All of our customers are serviced locally via their closest branch and deliveries are performed using our own Bunzl Greenham vehicles by uniformed drivers.

Advantage have built up a reputation over many years for supplying top quality, highly concentrated products along with excellent back up service. Our customer base consists of schools, colleges, universities, hotels, restaurants, hospitals, care & nursing homes. In fact anywhere where hygiene and cleanliness is an absolute requirement of the EHO and comfort and health of those using the facilities. We supply chemicals, specialist cleaning compounds, dosing equipment, training and expertise in the following areas: • Dishwashing • Kitchen Ancillary • Coffee Machine Cleaning • Housekeeping & Leisure • Laundry.

Special terms / discounts for Brokerage members Special substantially discounted prices to Havering brokerage schools.

How to purchase from us Sales Office: 01684 273 299 Email: sales@advchem.co.uk

Key contact(s) Sales Office: Rob Hart 01684 273 299 Sales Executive for Havering: Terry Hipsey 07811 959 330 Finance & Training: Eilish Harman 01684 273 299

Complaint escalation process Advantage seek to offer the service and quality of product that generates customer satisfaction. In the event of a complaint of any nature the following process is in place: • Complaint nature, detail, date and origin documented in day book, copied to all senior staff and directors • Resolution sought, documented and actioned with customer, supplier or both.

• Follow up in pre-determined time scale • Outcome and implementations to prevent repetition, is discussed at weekly meetings.

About us

Special terms / discounts for Brokerage members All core product prices are available to all members of Havering Education Services. For any off contract catalogue products we are able to offer a 20% discount.

In the event there is an off contract on-going requirement or a one off large bulk order please contact your Account Manager to discuss.

How to purchase from us All orders and enquiries are dealt with via Bunzl Greenham’s Tottenham Branch. Your dedicated internal sales team can accept orders via the Greenham website, email, fax or telephone. We also have an on-site Trade Shop where customers can collect orders.

Key contact(s) Account Manager: Gavin King – Field Sales Manager 07801 648 556 Gavin.King@greenham.co.uk Order Expediting: Tottenham Branch – Dedicated Internal Sales Person: Tel 0208 801 4361: Fax 0208 801 1730 Tottenham.Sales@greenham.co.uk Contract Overview: Kelly Bush – Branch Manager 07801 648 456 Kelly.Bush@greenham.co.uk Account Queries: Sales Ledger – Dedicated Account handler: 0208 560 1244 Sales.ledger@bunzl.co.uk

Complaint escalation process Compliance (Resolution within 72 Hours) Shaun Brogan – SE Regional Director: Tel: 0208 560 1244 Mob: 07801 648 404 shaun.brogan@greenham.co.uk Operations (Resolution within 24 Hours) Kelly Bush – Branch Manager: Tel 0208 801 4361 Mob 07801 648 456 kelly.bush@greenham.co.uk Contractual (Resolution within 8 Hours) Gavin King – Field Sales Manager: Tel 07801 648556 Gavin.King@greenham.co.uk Orders & Enquiries(Resolution within 2 Hours) Customer Service Office: Tel 0208 801 4361 Fax 0208 801 1730 tottenham.sales@greenham.co.uk

83

Counselling Services

Place2Be

You and Me Counselling

Making a lifetime of difference to children in schools

Together We Can Find Solutions.

About us

About us

Place2Be is the UK’s leading children’s mental health charity providing in-school support and expert training to improve the emotional wellbeing of pupils, families, teachers and school staff.

Our school-based teams of professional counsellors and therapists build strong links with students, staff and the wider school community to help develop a ‘mentally healthy’ ethos within the school environment.

In each school, the School Project Manager is able to respond swiftly to critical incidents and is on hand to engage with external agencies, support staff initiatives and provide support within the school on all issues relating to children’s emotional wellbeing.

We are also a leading provider of specialist training and university-validated professional qualifications for those who work with children.

You and Me Counselling is a mental health charity that provides therapeutic services for children and young people from five-years-old and their families, to improve their mental and emotional wellbeing and to safeguard them from harm and abuse.

Our team of therapists and counsellors are trained and dedicated to provide a high-quality level of therapeutic support to children, young people and their families, and work closely with school staff from beginning to end, to ensure the goal and needs of the school, the children and their families are met. Each session is tailored towards the specific needs of the client, to provide a safe and welcoming environment where they feel able to express themselves and their feelings.

You and Me Counselling have a wonderful record of providing counselling in Havering schools since 2011, this says a lot about our provisions. We do not have any restriction concerning how many children and young people you can refer to You and Me Counselling at any time.

We are flexible to the school’s requirements, and can meet young people at their school, their home or at our Hornchurch counselling rooms, which have disabled access.

As well as one to one counselling, we also offer group therapy, staff training, and parental empowerment classes. Please contact us for more information.

Special terms / discounts for Brokerage members Place2Be’s price structure for our school-based service is based on the size of the model commissioned (ranging from two – five days per week). Please get in touch with us to find out more.

How to purchase from us If you would like to know more about our services, we would love to hear from you. Please get in touch on the details below or visit www.place2be.org.uk to find out more.

Key contact(s) Luke Rosier, Schools Partnerships Manager 0207 923 5544 luke.rosier@place2be.org.uk

Complaint escalation process Place2Be has a complaints policy which is published to all staff and is compliant with relevant regulations.

Special terms / discounts for Brokerage members Schools who refer more than 10 pupils in an academic year will receive a 10% discount on our services.

How to purchase from us Please complete the School / Agency Referral Form found at www.youandmecounselling.org.uk and email it to us.

We will then be in contact to arrange for an assessment.

Key contact(s) Primary and secondary schools Bolaji Olagunju (Development Manager) 01708 477663 / 07449 467 223 bolaji.olagunju@youandmecounselling.org.uk Primary and secondary schools Jade Maragaki (Senior Counsellor) 01708 477663 / 07449 467 223 jade.maragakis@youandmecounselling.org.uk

Complaint escalation procedure You and Me Counselling have a complaints procedure which can be accessed by our staff at any time and this is adequately regulated.

84

Educational Supplies (Paper, Classroom & Office Stationery & Equipment)

HBS Education Direct A Good Deal. Easier. On all your educational supplies.

About us HBS, established in 1973, is a family run company and has grown to become one of the most trusted suppliers of paper and educational supplies throughout London and its Home Counties.

They have a 1,500 page Educational Supplies Catalogue containing over 15,000 products including; copier papers, exercise books, stationery, reprographic supplies, art & craft, curriculum resources and facilities supplies at competitive prices. HBS are committed to giving their customers excellent value for money and outstanding customer service and have arranged some special terms for Havering Brokerage Schools.

Special terms discounts for Brokerage members • Free next day delivery on orders for stock items placed by 3pm • Very low contract prices have been negotiated on some key products.

How to purchase from HBS There are various ways to place an order with HBS. Freephone 0800 980 0192: Freefax 0808 168 0099 Email: sales@hbsgroup.net Order Online: www.hbsgroup.net SIMS disc: Call for your free copy Address: HBS Education Direct, Unit 3, Noble House, Eaton Road, Hemel Hempstead, Hertfordshire. HP2 7UB HBS’s prompt and efficient own delivery drivers will deliver your order to you on their free next day service.

Key contact(s) Customer Services: Freephone 0800 980 0192: Freefax 0808 168 0099 sales@hbsgroup.net www.hbsgroup.net Office Based Contact: Judith Sandy 0845 383 0021 judith.sandy@hbsgroup.net Field Based Contact: Maria Rocker 07824 089 474 maria.rocker@hbsgroup.net

Complaint escalation process Please contact Kukila Patel in Customer Services on 0845 383 0013 or email kukila.patel@hbsgroup.net Should your query need escalation then this will be handled by Maria or Judith and finally passed to the Director of Sales and Marketing, Selwyn Doouss.

85

Employee Assistance Programme

CiC

Health Assured

Supporting Organisations

A 24 hour helpline from Health Assured to support you through any of life’s issues or problems.

Embrace your wellbeing journey.

About us CiC are experts in the field of employee support and have been providing Employee Assistance Programmes for over 25 years. CIC stands out among today’s providers of employee assistance programmes for its commitment to clinical excellence, personal care and client satisfaction.

Our EAP programme includes a 24/7 telephone Adviceline staffed by experienced and qualified counsellors, who can provide immediate support for staff calling with work or personal issues. As part of the EAP we also offer specialist support in the form of advice on financial, legal and family care issues. Our managerial Adviceline also allows managers to seek support for managerial related issues.

Using our vast network of counsellors, any clients appropriate for counselling can then be referred to short term therapy at a convenient location.

Our online resource Well Online is an additional comprehensive source of support and information on mental health and wellbeing for all employees.

As an organisation we are always prepared to tailor our programmes to the needs of our clients.

Special terms / discounts for Brokerage members Havering Brokerage Members are eligible for a large discount on our EAP services. The pricing and discount is explained once initial contact is made and staff headcounts are provided.

How to purchase from us Please contact Iain Miller at CiC who can provide more details, quote pricing for the service, and answer any questions you may have. The final purchase is then made through the brokerage.

Key contact(s) Iain Miller, Account Manager, 02079 380 940 iain.miller@cic-eap.co.uk

Complaint escalation process Please send details of complaints to iain.miller@cic-eap.co.uk, where Iain will follow the CiC complaints protocol.

About us Health Assured are a leading provider of employee and organisational support solutions that ensure individuals live healthier lives. We provide a variety of services and products which can be tailor made to fit your business or organisation, combined with our vast experience and a proven track record in delivering robust solutions designed to offer value as well as the best possible support to users of our services.

Telephone Assistance Plus • Comprehensive telephone helplines available 24/7, 365 days a year • 6 Sessions of structured telephone counselling per person, per issues, per policy year • GP Call back and Medical Helpline • Critical Incident Advice (For HR Contacts) • Commercial Legal Advice (For HR Contacts) • Financial support services including formal debt counselling services.

Traditional EAP Plus All that is included in our Telephone Assistance Plus product with the additions of: • 6 Sessions of Face to Face counselling per person per issue including Cognitive Behavioural Therapy (CBT) where required • Active Care - Day 1 Stress Intervention • Serious Illness and Accident Support • Employees suffering a serious illness or accident have access to their own Personal Nurse Advisor (PNA).

Special terms / discounts for Brokerage schools Telephone Assistance Plus • £3.75 per employee per year Traditional EAP Plus at a 38% reduction • £4.95 per employee per year.

How to purchase from us Prices are available on the Havering Education Services Portal or contact the Havering Brokerage Team for details.

Key contact Kate Robinson, Account Manager: 0344 8922 493 / 07976 083 563 kate.robinson@healthassured.co.uk

Complaints Procedure All complaints are to be submitted in writing where possible to client.services@healthassured.co.uk

86

First Aid Training

Services For Education Providers

2017 2018

Green Cross Training

First Aid Training Specialists - Delivering the BEST for LESS.

About us Green Cross Training has been servicing the needs of businesses throughout the UK for over 20 years.

We are a registered training centre for offering (QCF) nationally recognised, accredited qualifications in First Aid Training. We provide the highest standards in professionally accredited first aid training qualifications currently available in the UK. Full range of statutory First Aid courses for workplace compliance, Paediatric First Aid courses for the safety and wellbeing of younger and Early Years learners, Schools First Aid courses covering emergency situations typical in the school environment in order to meet the specific requirements of a school.

Special terms / discounts for Brokerage members Outstanding value for money – specially discounted rates for Havering Brokerage Members 1 day Emergency First Aid at Work 3 day First Aid at Work 2 day First aid at Work Requalification 1 day Emergency Paediatric First Aid 2 day Paediatric First Aid Annual Refreshers Manual Handling Evacuation chair Fire Safety Food Safety Online E-learning courses applicable to all education settings.

How to purchase from us At a Green Cross Training venue in Havering & surrounding areas or in-house at your school, college or Early Years setting

Key contact Dean Phillips 0330 120 0105 ext 221 info@greencrosstraining.co.uk Stating that you are a Havering Brokerage Member.

Complaint escalation Process If a complaint is unable to be resolved informally, please contact customer service team on 01698 285 272/ refer to your account handler, alternatively email customerservice@greencrosstraining.co.uk

87

IT Consumables & Hardware (Ink Cartridges, Toners, IT Hardware)

XMA Ltd Supplier of Choice.

About us We have over 30 years’ experience of supplying Print and IT products to Schools. We supply Printer Cartridges, Printers, and Managed Print Services. We are a one stop shop for IT products including desktops, laptops, Apple products, Audio Visual equipment, servers, storage and networking. With significant expertise providing bespoke IT solutions and services, we will take the time to understand the nature of your organisation, then find the technology that fits your objectives.

Special terms / discounts for Brokerage members XMA’s buying power has enabled us to benefit from significant discounts on our Print and IT products which we have passed on to the Havering Brokerage service.

On average we are saving Havering customers over 30% from the market price.

How to purchase from us You can order from XMA by Telephone, Fax, Post, web account or EDI. To set up a new account call Jan Bestwick on 0115 846 4950 or email Jan.Bestwick@xma.co.uk

Key contact(s) Primary schools Internal Account Manager Jan Bestwick 0115 846 4950 or email Jan.Bestwick@xma.co.uk Team Manager Jon Dummer 07976 245 211 or email Jon.Dummer@xma.co.uk

Complaint escalation process Level 1 Jan Bestwick (Internal Account Manager) Jan.Bestwick@xma.co.uk Level 2 Jon Dummer (Team Manager) Jon.Dummer@xma.co.uk Level 3 Fergus Mathieson (Commercial Director) Fergus.Mathieson@xma.co.uk

88

Landscaping Services

SLC Southern Landscape and Construction Ltd.

About us SLC work mainly with local authorities and schools. We’re seasoned professionals in the world of hard and soft landscaping, specialising in play areas and playgrounds.

This means that all our site teams are CRB and CIS registered and are capable of carrying out everything from tree pruning, fencing, path work, safety surfacing and the supply and installation of play equipment and trim trails. We are consistently selected for our expertise, value and reliability. We are a local company who have over 40 years experience and an enviable track record in safety, proven quality and on-time project delivery.

Please visit our website to view our current projects www.southern-landscapes.co.uk

Special terms / discounts for Brokerage members We can offer up to 15% off our London rates subject to location.

How to purchase from us Contact us via phone or email to arrange a nonobligation site visit, followed by a broken down work schedule and estimate. On acceptance of our quotation we would require a purchase order to proceed with the works.

Key contact(s) General Manager: Neil Lepley neil@southern-landscapes.co.uk Account Manager: Kelly Savill kelly@southern-landscapes.co.uk Please call 01277 655 010 and you will be directed to the relevant personnel.

Complaint escalation process • Issues on site can be managed directly with the site foreman • If work has been completed and issues have arisen the general manager can be contacted at our office to discuss the issues • If the client is still unsatisfied a project manager will visit to discuss a way forward with the issues and work through a solution to an agreeable outcome.

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Multi Functional Devices (Photocopier)

RISO UK Unique print solutions designed for schools.

About us RISO has over 20 years’ experience of working within the education sector and are approved suppliers to the National Association of School Business Management.

Our DBS checked consultants understand the financial challenges schools face, and work efficiently and professionally to help deliver the right solution for you.

RISO printing solutions bring you incredibly low colour cost per page, efficient and flexible printing to reduce print costs.

RISO ComColor’s use our own innovative FORCEJET™ Inkjet Technology which offers many unique benefits, including: • Incredibly low cost for colour prints/copies • High speed printing/copying • Reduced cartridge spend • Increased efficiency • Exceptional reliability • Reduced carbon footprint.

Special terms / discounts for Brokerage members Brokerage schools benefit from up to 37.5% reduction on print costs and up to 20% off hardware prices. RISO UK will periodically provide special offers and promotions; these will be offered when applicable by your consultant and be in addition to the discounted rates for Brokerage Customers.

How to purchase from us Our RISO Education Consultants work with the school to identify needs, analysing print spend, volumes, waste and user behaviour to produce a carefully considered reprographic solution.

Once a school decides to proceed with a RISO solution, their local RISO consultant will visit the school to explain and complete the required paperwork with the client and arrange for a convenient delivery and installation date.

Key contact(s) Melisa Güler, Account Manager Email: mguler@riso.co.uk Mobile: 07827 878 658 Jenni Dugdale, Senior Account Manager Email: jdugdale@riso.co.uk Mobile: 07824 142 231

Complaint escalation process Please contact the Senior Account Manager in the first instance. If unresolved, the National Technical Manager.

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Occupational Health

Heales Medical

Medigold Health

Take the first steps towards a healthier & more productive organisation.

Keeping people in work, safe and well.

About us Heales Medical is a specialist Occupational Health Services company that provides flexible, tailor-made health solutions across the UK. We offer access to a range of advisory health services to improve the health and well-being of your employees. We provide an online system to make and manage referrals from beginning to end. Heales Medical offers: • Pre-employment Screening • Sickness Absence Referrals • Health Surveillance • Ill-Health Retirements • Vaccinations and Immunisations • Health Promotion & Education • Musculoskeletal and Counselling Services.

Special terms / discounts for Brokerage members Special discounts for schools have been agreed with Havering Education Services and will be automatically applied to your account.

Detailed pricing has been published by HES and will be supplied upon request.

How to purchase from us Please contact your Contract Manager directly to access the service and your brokerage discount. Linda Copeland will advise you on setting up an account to enable you to make online referrals and receive secure email information.

Key contact(s) Linda Copeland, Contract Manager, 0844 8421 755 ext 4001 linda.copeland@heales.com Valerie Hills, Administrator, 0844 8421 755 ext4000 kentoh@heales.com

Complaint escalation process If you wish to make a complaint about the service, please follow this process: Step 1: Contact your OHA/administrator. Your issue will be resolved on the spot or within 10 days.

Step 2: If issue remains unresolved, it will be escalated to the Contract Manager and formally investigated.

Step 3: If you are dissatisfied following step 3, the complaint will be reviewed by the Operations Manager or Director.

Complaint actions/responses are automatically notified to the complainant via email with a secure link or posted. .

About us Founded in 1998, Medigold Health is one of the leading UK suppliers of occupational health and corporate wellness solutions.

We have placed quality at the heart of everything we do, keeping people in work, safe and well. We are responsive to our customers. We understand complex risks and how to solve problems and our robust advice helps to deliver lasting savings. Our services include: • Employee Screening • Absence Management • Employee Well-being • Specialist Services (vaccinations, etc.).

Special terms / discounts for Brokerage members We have a range of packages to suit your needs. Please contact our New Business Team to discuss your requirements.

How to purchase from us To find out more or to speak to someone call us on 0845 127 8888 email enquiries@medigold-health.com or visit www.medigold-health.com

Key contact(s) New Business Team 0845 127 8888 Dominic Palumbo, Senior Account Manager 07990 744 638 dominic.palumbo@medigold-health.com

Complaint escalation process We strive to get it right first time, however we do recognise that sometimes our service may not meet your expectations and we appreciate you providing us with your feedback.

Please contact our dedicated Customer Services Team in the first instance. Should your query need escalation then this will be passed to our Customer Care team for further investigation. .

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Online Cashless Payment Systems

ParentPay Ltd

sQuidcard Ltd

Cashless online payments for schools and families.

Digital payment and transaction solutions.

About us

About us

ParentPay is the market leading online payment and communication service for schools and families. We provide online payments, income management and dinner money administration for schools, local authorities and caterers.

Our school online payment and communication system has: • helped 6,500 schools save administration, staff time and reduce costs • enabled over 2 million parents to pay schools quickly and securely • provided families with a safe and secure way to pay for meals, trips, clubs and other items for over 12 years.

sQuid is a leading provider of intelligent cashless payment solutions for schools & academies. Regulated by the FCA, sQuid’s flexible, safe and secure online payment system enables you to eliminate cash counting and reconciliation – significantly reducing costs and administration time.

With nearly a decade’s worth of experience and unrivalled support for schools and parents, sQuid is the smart choice for cashless payments.

Special terms / discounts for Brokerage members Please email sales@parentpay.com to find out more.

How to purchase from us Please visit www.parentpay.com or telephone: 02476 994 870

Key contact(s) Merica Wilsher, Area Sales Manager merica.wilsher@parentpay.com

Complaint escalation process Please contact Merica Wilsher in the first instance.

Special terms / discounts for Brokerage members Havering Education Services have negotiated a special umbrella agreement with sQuid, whereby the sQuid solution can be offered FOC to all schools using the Borough’s catering facility.

How to purchase from us To find out more or to purchase the sQuid solution, please contact the sQuid Account Manager on the below details, or email education@squidcard.com

Key contact(s) Account Manager: Charlie Magoye Mobile: 0746 915 2075 Office: 0208 339 2111 Email: cmagoye@squidcard.com Client Services Office: 0208 339 2111 Email: clientservices@squidcard.com

Complaint escalation process All complaints should be brought to the attention of the Sales Manager. Details below: Sales Manager: Stephen Bilboe Mobile: 07584 315 227 Office: 0208 339 2111 Email: sbilboe@squidcard.com

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Security Systems Installation & Maintenance

Access & Lock Ltd Specialists in the supply, installation and maintenance of high quality security systems.

About us We provide our clients with top quality and premium security products with value for money, providing for all your security needs.

Access & Lock Ltd specialise in the supply, installation and maintenance of the following systems: Intruder Alarms • Access Control • CCTV • Fire Alarms • Locks We have over two decades of specialist experience and expertise in working with the Education, Health & Public Sectors as well as business & commercial buildings.

We pride ourselves in offering a trusted service. Focusing on our client’s needs, ensuring safety and insurance policy requirements are met as priority. All Access & Lock Ltd staff are vetted to British Standards, have DBS checks, are highly trained, knowledgeable and dedicated to their job.

Special terms / discounts for Brokerage members We will offer a 10% discount to any school who utilises more than one service. e.g. Access Control Maintenance and Intruder Alarm Maintenance.

We would offer a further 2.5% discount to any school adding CCTV maintenance.

How to purchase from us To purchase products, arrange a free quotation or discuss your security needs please email sales@accesslock.co.uk or call us on 0208 597 1800.

Key contact(s) Director: Martin Taylor Director: Brian Harvey Operations Co-ordinator: Amy Debenham

Complaint escalation process Complaints can be logged by emailing sales@accesslock.co.uk or calling the office on 0208 597 1800 who will raise a non-conformance which will then be issued to the general manager to investigate and escalate if necessary.

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Sports Equipment Maintenance

Sportsafe UK Ltd Inspection, Supply & Installation of indoor and outdoor Sport & Fitness Equipment.

About us

Specific offers and discounts will be offered dependent on the scale of the order.

Sportsafe offers supply, installation, inspection and repair of indoor and outdoor sports and fitness equipment to more than 16,000 customers from the Shetland Isles to the South Coast in the UK, including private schools, sports centres, care homes and more than 100 county councils and fire, police and NHS authorities.

How to purchase from us

Inspection and Maintenance

W: www.sportsafeuk.com W: www.outdoorspacesuk.com W: www.brandedteamwear.com

For all your existing sports equipment (indoors and outdoors), Sportsafe will inspect each piece of equipment. Within 24 hours of our visit you will receive a report and a quotation for the recommendations of the engineer who visited your school. The Association for Physical Education says “an inspection should be carried out at least once a year.”

Inspection and Maintenance Specific offers and discounts will be offered dependent on the scale of the order.

Indoor Installations If you are looking for new equipment to replace old or the fulfilment of a brand new facility (Sports Hall, Gymnasium, Fitness Suite) Sportsafe can design and install the area to fit your budget and need, from resistance machines to sprung wooden floors and motorised roof-mounted basketball goals.

Outdoor Spaces Your outside space is a very valuable resource and through careful planning can be designed for many uses.

Outdoor Spaces specialise in play, surfacing and outdoor sports; from Multi Use Games Areas (MUGAs) with artificial surfacing for all weather play to outdoor classrooms, Climbing Towers and Trim Trail.

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Special terms / discounts for Brokerage members

Please contact the Sales department by: Phone: 0333 300 0032 (option 2) Email: sales@sportsafeuk.com Fax: 01206 795 284

Key contact(s) Sportsafe Sales: Chloe Young, 0333 300 0032 (option 2); cyoung@sportsafeuk.com Sportsafe Service: Ken Howard, 0333 300 0032 (option 1, 4); khoward@sportsafeuk.com Branded Teamwear: Leon Newby, 0333 300 0032 (option 4); lnewby@sportsafeuk.com Outdoor Spaces: Tracey Purcell, 0333 300 0032 (option 3); tpurcell@sportsafeuk.com Sports Hall Installations: Adam Barber, 0333 300 0032 (option 1, 5); abarber@sportsafeuk.com

Complaint escalation process Should the above contacts not be able to assist you with your concerns please contact: Paul Neill – Operations Director, pneill@sportsafeuk.com

Telephone Systems

Chalvington Group

Dataphone Communications

Communicating With You...

About us

About us

Dataphone have supplied Telecom services to schools for over 27 years. We supply 28 schools in Havering, 90 in Essex and over 500 Nationwide. We provide; • Phone system installation and maintenance • Hosted and on-premises solutions • VOIP, SIP, ISDN, and Analogue • The best value for your line rental and phone calls • Expert, independent Telecom advice for schools • Call recording • Tannoy to the classrooms • Security from phone-fraud.

Comms National Awards Customer Service Finalists 2016.

We are one of only two telephone system providers approved by the National Association of School Business Managers (NASBM).

Chalvington supply and support the best in telecommunications to schools and colleges across Southern England, understanding the needs of Educators and the increasing role of smart, cost-effective solutions in the classroom, office and ‘on-the-go’.

The benefits of our wide range of tailored solutions and well-priced products include: flexible working and set up, integration and multi-device/platform access, decreasing costs and reduced carbon footprints.

Regardless of your requirement level, we know how important dependable technology and communications are for staff, student and parent happiness, as well as progression of facilities and Ofsted performance.

Our mantra is simple – total service, support and reliability.

Special terms / discounts for Brokerage members Standard Education Discount of 30% on Hardware for Phone System orders.

Additional discount exclusive to Brokerage Members 20% (Chalvington Access to Technology Programme).

How to purchase from us Please contact one of our key contacts.

Key contact(s) Peter Hewett – Corporate Account Manager Direct 01323 445 301: Office 01323 440 555 peterhewett@chalvingtongroup.com Daniel Fuller – Desk Based Business Consultant Direct 01323 445 314: Switchboard 01323 440 555 d.fuller@chalvingtongroup.com

Complaint escalation process • Initial queries to be communicated to Project Manager (contact name project dependent) or Education Specialist by telephone, email or post.

• Unresolved issues to be communicated to: Resolutions Manager Direct 01323 445 307: Switchboard: 01323 440 555 resolutions@chalvingtongroup.com Post: Resolutions Team, Chalvington Group, 6 & 7 Apex Business Park, Hailsham, BN27 3JU • Unresolvable issues to be reported to: Ombudsman Services – Communications Tel: 0330 440 1614: www.ombudsmen-services.org/communications Post: The Ombudsmen Service Limited, Wilderspool Park, Warrington, WA4 6HL

What Havering Schools think of us:“Very efficient, friendly Company. Engineer was really lovely” Upminster Infant School. 8.9.16.

“Engineer was really good” Trudy Wakeman Dame Tipping Primary School. 12.7.16.

“Very professional all round, any issues dealt within timescale first time, cost comparative without cutting corners – would and have recommended to other schools” Gaynor Griffin, Broadford Primary School

Special terms/discounts for Brokerage members 30% equipment discount on all phone systems

How to purchase from us • Call 0208 550 8844 for a FOC meeting with one of our school experts • Email schools@dataphone.co.uk • Site meeting with detailed quote provided on the day and option for on-site system demo.

Key Contacts • Peter Holmes, Specialist Schools Consultant 0208 498 8721 • Karen Gundlash, Customer Services 0208 550 8844.

Complaint escalation process • Email to customer.service@dataphone.co.uk • Dataphone will respond within 24 hours • Investigation and resolution • Full email response detailing action taken to resolve the problem and prevent recurrence.

Dataphone Communications Limited ,Solutions House, 56 Peregrine Road, Hainault, IG6 3SZ

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Virtual Learning Platforms (VLE)

New Era – smarter education

Webanywhere

The education sector’s essential partner for cloud solutions.

Stretch beyond.

About us

Webanywhere are specialist providers of school websites, web-based learning platforms, bespoke content, mobile apps and online resources. We currently help thousands of educational and corporate clients with their e-Learning goals, and our bespoke designs and supportive post-sale service extend to the specific needs of every e-Learner.

We are part of the global New Era Education Group, delivering cutting edge cloud based solutions which make a real difference to education. Since New Era’s creation over 15 years ago our experienced teams have been pioneering projects around the world, building long-term relationships with education and government clients.

Technology is transforming the way we learn, collaborate and communicate and we at New Era are proud to provide the tools for a new generation of digital citizens.

From online learning clouds and educational resources to Ofsted compliant websites and communication apps, welcome to the New Era for Smarter Education.

Special terms / discounts for Brokerage members We are offering all Havering schools the first two months of their subscription free of charge.

How to purchase from us Call us on 01273 201 701, email us at sales@neweraed.co.uk or visit us at www.neweraed.co.uk

Key contact(s) Our key contact is David Brett the Global Sales Manager.

You can reach him on 01273 201 571 or dbrett@neweraed.co.uk

Complaint escalation process If there are any issues please contact Wesley Hansford our Head of Customer Service on 01273 201 762 or whansford@neweraed.co.uk .

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About us

Special terms / discounts for Brokerage members Brokerage schools can get 10% off any purchase of our School VLE and School Jotter Suite.

How to purchase from us To purchase one of our products, you can contact us at enquiries@webanywhere.co.uk or call us on 0800 862 0492, and we will book you in for a free face-to-face consultation with one of our friendly advisers.

Key contact(s) Account Managers: James Carroll, Simon Smith and Carl Lodge. Tel: 0800 862 0492 Email: enquiries@webanywhere.co.uk

Complaint escalation process At Webanywhere, we take customer dissatisfaction very seriously, and aim to resolve the matter within two weeks.

1. A ny expression of dissatisfaction is logged as a complaint.

2. T he complaint will then be discussed at our weekly complaints meeting.

3. T he local area manager will then personally resolve the complaint as soon as possible.

Water Dispensers and Cooling Systems (Water Coolers)

Maestro Pressure Coolers Drinking Water Systems.

About us Maestro Pressure Coolers provides hydration solutions ranging from bottled water coolers, mains-fed or POU coolers, under-sink chillers, drinking fountains, and water boilers. In addition to these core services we supply many accessories ranging from plastic cups to filters, as well as servicing and maintenance.

Special terms / discounts for Brokerage members Rental includes callout, labour, parts, annual maintenance, sanitisation and replacement units.

Our standard rental on bottled water coolers starts from £38, for you this is £24 per annum ex VAT. Discount of 36%.

Our standard rental on mains-fed water coolers starts from £120, for you this is £96 per annum ex VAT. Discount of 20%.

Purchased units include callout, labour, annual maintenance and sanitisation. Filters and parts are charged separately.

The pricing schedule is very competitive and already factors in discounts, as demonstrated. For those requiring servicing of a mains-fed cooler 3 times a year or if looking to purchase please enquire.

How to purchase from us Contact the Account Manager providing your contact name, telephone number, email address and your requirements. You will be contacted to discuss more specific details before a written quote will be emailed to you.

Raise a purchase order to include the delivery address, location e.g. 2nd Floor, Corridor, so we know where it will be located for servicing, email to Customer Service.

Key contact(s) Customer Service: 0208 855 3333 info@maestrointl.co.uk Account Manager: Clare Hindle 07808 895 169 maestro.clareh@gmail.com

Complaint escalation process Direct to the Account Manager in the first instance.

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C A

P E M

S Sp

Central Business Unit (Client Services)

About the team We work closely with both service providers and customers to ensure a centrally coordinated approach to the delivery and purchase of support services across Havering Education Services. Our main aim is to act as an enabler and the central point of reference for information, advice and support regarding education traded services.

The team is responsible for the Education Services Portal www.haveringeducationservices.co.uk and works closely with the supplier, Frontline Data Ltd, and 47 other Local Authorities across the UK who use the same web infrastructure. Our priority is to ensure that everyone (service providers and customers) using the website experiences unhindered access at all times.

The Central Business Unit undertakes additional responsibilities, including business development, marketing and promotion, contract management, complaints management, customer satisfaction surveys and focused relationship development activities.

How we may be able to assist you • Do you require further information about services or training?

• Do you have queries about a past or recent payment?

• Are you a current user on the web portal having difficulty accessing the system?

• Are you unsure how to contact a particular service provider?

• Have you tried to contact a service provider and not received an acknowledgement or response?

• Do you need help with anything else relating to education traded services?

If you need assistance with any of the above or anything else, please contact a member of the team.

How to contact us Email: support.educationservices@havering.gov.uk Telephone: 01708 431561

Team Members Adele Seagull – Web and Digital Support Officer Michelle Tarten – Commercial Services and Client Relationship Officer Kathryn Gray – Family Information Directory Officer Shola Omogbehin – Head of Education Traded Services

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Customer Voice Your feedback matters to us • Take part in our annual online customer satisfaction survey • Leave on-going feedback anytime on the web portal

Outcome focused “Supporting Excellent Learning Outcomes for Children, Young People and Adults”

‘One Stop Shop’ • Services • Training • Brokerage • Communication & Resources • Management Information Reporting • Easy access website – www.haveringeducationservices.co.uk

Partnership We will work with you to focus resources on key areas of school improvement and wellbeing • Our service providers work collaboratively to meet your needs

@HaveringEduServ You can request an online version of this brochure by contacting the Central Business Unit. Details on page 99 Designed and printed by London Borough of Havering. Job 004904. January 2017.

Customer Support support.educationservices @havering.gov.uk • Service enquiries • Training enquiries • Access to the online Portal • Payment Issues • Brokerage