Introduction

Welcome

This handbook contains important basic information about your Shared Ownership arrangement with us.

We hope you find it useful as a quick reference guide. Housing Services is a department within Havering Council, and services to Shared Owners are provided by the Home Ownership team.

The Home Ownership team is committed to continually improve the level of service we deliver to our residents. We hope you find this Shared Owners Handbook useful. It covers many aspects of Shared Ownership which may be helpful to you.

Our commitment to you is that the service we deliver is of the best quality and value for money we can provide.

We will only charge you what it costs us to provide the service - we don’t make any profit on those services.

Please do not hesitate to contact us if you require any advice about your lease or service charges.

We look forward to working with you to improve our services and achieve a high quality housing service.

We hope you enjoy your new home and welcome you as a resident of the London Borough of Havering.