Kempinski Hotel Barbaros Bay

Ferman Dogan General Manager

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

One of the most important development aspect of the tourism sector, in which we are also in, is the creation of brand cities and destinations by correctly introducing them in Turkey and also providing the best quality. Bodrum has started to catch up with this aspect in recent years, with increasing ADR and occupancy ratios as it is positioned as a luxury destination in the world. It is very important that we increase and position the touristic highlights in our country to levels that will compete with Europe. I think that we should continue to provide the most attentive service while attracting quality visitors with high spending power by combining infrastructure, human resources, care and protection with promotion.

In addition, as Kempinski Hotel Barbaros Bay, we make high use of technology to improve guest experience and our operations. By adapting today’s technologies to our hotel, we communicate with guests through mobile applications which save a lot of time and increase guest satisfaction.

As a Kempinski brand, there are five characteristics in our DNA. We are peopleoriented, we believe that every experience and every inspiring opportunity leaves a trace on our guests’ life if our team adds warmth and originality to our services. Passion and curiosity lead to a good dialogue between our team and our guests. We mediate our guests to create their original stories. We believe that the best experiences will be offered with a difference that will arise from the team, and we are team passionate about providing a luxury experience.

We will continue to diversify our personalized services for different expectations of our team and our guests. There is no end to the personalized holiday experience. Everything is making a difference from our guests’ decision-making points to their experience preferences, the expectations they focus on, and the brand promises they value. That’s why personalizing the experience is a top priority for us.

What makes the hotel really special?

As Kempinski Hotel Barbaros Bay Bodrum, it is our top priority to provide our customers with an unforgettable experience in line with their changing expectations. Stories, specially designed content and personalized experiences are the reason for preference in the field of tourism in the world, so it is very valuable to offer country and region-specific experiences. We attach great importance to providing this local experience to our guests. I think that with this local experience, the moments they spend in our hotel are more special for them.

First of all, I would like to emphasize that we have a great team, what makes the experience most special is that our team serves our guests with great enthusiasm. We offer our guests special deals on our facilities, products and services. We organise unique and exciting opportunities and projects to explore the region, its culture and the interesting aspects of its environment through events designed exclusively for our guests. We take the experience forward by organizing special meetings, meetups and celebrations that will bring them together. Our deep blue sea, our gastronomic delicacies, our priority to use local products, our approach to art, and our entertaining activities allow our guests, who are in different pursuits, to experience their own special holiday. We offer a unique experience in our sea view Spa, offering a holistic content to make them feel better in body and in mind.

Our guests, who want to get rid of the chaos of the city and have a pleasant time in nature, have the opportunity to spend time in their hobby gardens of our Barbaros Farm in Bodrum Karaova where we also offer healthy packages to them. Also we are adding the products produced at Barbaros Farm to our menu.

In addition to our local and international flavors prepared by our Executive Chef and his team, we offer our guests a feast of taste from the best examples of Italian cuisine to the exotic flavors of Pan Asian cuisine.

We have designed an environment where they can be together with art all over our hotel. Kempinski Hotel Barbaros Bay hosted the South Korean sculptor Bonggi Park and a work that integrates with nature last year. All these special experiences provide the unique positioning of Kempinski Hotel Barbaros Bay Bodrum for our guests.

How do you prepare now to remain relevant and in-demand in future?

Our industry is a service-based industry that prioritizes people. After providing the necessary infrastructure, the aspect that will make the biggest difference is the human element. We invest in our human resources and our staff development is reflected in their relations with our guests. Our team works with love, passion and great devotion for the satisfaction of our guests. For success, we attach importance to our employees being on good terms, being appreciated, being involved in decision-making processes, reaching the positions they deserve and conveying their experiences to our guests. Since we reach our guests through our employees, understanding them is crucial to our success in our business.

Our guest experience begins before our guests even reach the hotel. After reaching the hotel, we serve our guests of all ages and expectations in every unit of our hotel, with our reception and lobby area, restaurants and bars, art points, spa, bars, boutiques and care for children. I would like to say that our investments in our team will always continue to keep our service quality at the highest level.